Had Bed Bug removal serviceafter last service September had final home inspection in OctoberOn last inspection tech found male bed Bughe said bug has not fed so we have nothing to worry aboutso we excepted that, which we shouldnot have (my mistake)
On 1-15-we called OrkinOrkin man arrived found bedroom invested with bed bugsTech agreed that infestion has been there since OctoberMy opinion that is with in there day warrantyAll they would give was a 15% discountAnother words Orkin has no faith in there product or service By the way still ant problem too
In July I called and made an appointment for Orkin Pest Control to come out on July to check and service my deck for carpenter ants, which they didThe bottom of my deck can be done from outside the home but the top of the deck can only be access from inside my homeThe bill was sign by me and a check was issued for $The next day I saw that the carpenter ants was still thereOrkin was called and someone came back out and saw that the ants were along a seam of the deck that was not treated the first timeThere was no charge because it should have been done the first time and the ants would not have been there the next dayAfter that service I never called Orkin againAround Dec/Jan I get a bill for $for service done on Oct Which I did call them to disputeI told them I didn't schedule a date, was not notified, didn't see them, they never enter my house to get to the deck and didn't sign a billNow I have a collection Agency calling me for
I called to set up Orkin Peat Control and the call center rep was telling me misguided informationTold me that I didnt have to leave he home and that the animals could stay in the home in a kennel or bathroom and that its a gel wipe that just goes on the floorI paid for my animals to go somewhere for the day and wasted the whole day that they could have stayed homeThen Orkin came out and charged me for service and explained that the call center was wrongSo I had to reschedule to put my animals somewhere and then Orkin rescheduled and came out and treatedI had the worst customer service interaction with the local office*** I believe was her name was rude n ignorantI then asked to speak to the Service Manager and he guaranteed that he will make sure I was treated properly and effectivelyWell today on 10/14/i spoke with the Service manager by the name of *** He had poor customer service skills and was over talking on the phone trying to make the issue and s
Simply did not uphold their agreement as advertised
I was told the first visit then the next visit and every other monthI made it very clear I do not want to be locked into a contract and they told me no problem I can cancel at anytime no chargeThe guy shows up and tells me not the caseI spoke with *** the manager in Hudson who was of ZERO help and on top of that after being lied to they had to pay a guy to come only to tell me I was lied to on the phone
I have been a customer of Orkin for many years in three different homes I can't remember the exact date, even though I have kept all of my records and have a contract with Orkin on my present property When I first began my association with Orkin, my statement was $111.73.The bills have constantly through the years gone up until I question the honesty of the Orkin company and wish to lodge a complaint I have had just one incident of a termite damage, and the job was so shoddily done, that I had to have another carpenter come to repair the entire damage, even though I wrote a letter telling Orkin that I had found a termite in that area about years earlier, and they did nothing about it at all I had to show the letter that I wrote to them to prove that I had written them to complain about the termite FINALLY, they sent a very poor repair person to repair the damage, which I had to redo laterMY PRESENT BILL, WHICH HAS GONE UP YEAR AFTER YEAR AFTER YEAR IS NOW UP TO $252.46,
ON OCTOBER 4, ORKIN DID AN INSPECTION FOR A BED BUG INFESTATION ** COMPLETED IT BILLED FOR FIFTEEN HUNDRED DOLLARS, ALL HAD TO BE PAID IN A LUMP THIS FEE INCLUDES ALL THE MATERIALS FOR SPRAYING, THE TWO BED ENCASEMENTS (ONE KING AND ONE SLEEP NUMBER/DOUBLE) AND THE LABOR FOR AS MANY TREATMENTS AS NECESSARY UNTIL DAYS PASS WITHOUT INCIDENT.ON OCTOBER 7TH, 1ST TREATMENT *** IS TECHNICIAN INFORMS HE DOES NOT HAVE THE SLEEP NUMBER ENCASEMENT....ON ORDER ALTHOUGH THE KING WAS PUT ON THE MATTRESS.ON THE 21ST, 2ND TREATMENT, STILL NO ENCASEMENT.ON THE 11TH OF NOVEMBER THE 3RD TREATMENT STILL NO ENCASEMENT THE BEDROOM WITH THE SLEEP NUMBER IS THE ONLY ROOM WHERE WE HAVE AN ALLERGIC REACTION TO THE BITES AND IT HAS BEEN GOING ON SINCE SEPTEMBER THAT BED NEEDS THE ENCASEMENT A MONTH AGO!I ASKED THE TECHNICIAN TO INFORM OF THE COST OF THE SLEEP NUMBER ENCASEMENT AND HE REFUSED AND SAID HE COULD NOT.WE ATTEMPTED TO FILE A COMPLAINT WITH THE CREDIT CARD AND THEY A
I paid $1,for work to be done at my homeThe contract said the foundation vents at my home would be closed, mice bait and traps would be placed in the crawl space and around the exterior perimeter of my homeI have received a "work completed" form and an email saying "the work is completed"
It is clear and easily documented that NO WORK has been done
I was told at the time I signed the contract that I needed to pay for the work IN FULL, before the work could beginThe company has sent me a "paid in full" email
It is clear and easily documented that NO WORK has been done
I want either 1.) To have the work DONE; OR 2.) To have a reimbursement check sent
Please help me!
Product_Or_Service: Mice/pest control-poison and vent closes
Order_Number: ***
Account_Number:***
I had Orkin tent my home years ago and continued to keep my Bond activeWhen I contacted Orkin in May, (as I had not received my annual bill) I was informed that the contract was due in June and the inspector would reach out to me to schedule my inspectionOn July 22, I contacted them again as I was never notified by the Inspector.The representative I was told was on vacation and would contact me on Monday, July 25, He never contacted meToday when I called I told the representative that if this is a ploy to have my service cancelled I was going to contact the Revdex.comThe inspector got on the phone and preceded to tell me that my house would now have to be chemically treated at a cost of $with my annual fee due of $which totals $I was never notified by Orkin about the status of my contract at any time that I reached out to themAccording to my agreement the original contract ran from 6/9/through 6/1/14.The last bill I paid clearly states the
Hired Orkin to come out and treat the many bugs that are around the houseThe came out and treated the out once per signing a contract I was told that in three week that they would have to returnI was not notified by Orkin that the tech was not coming back outNow I have an infestation of bugs and now in my carsI contacted Orkin and spoke with three customer rep and one could seem to help meAfter speaking with the rep they want to charge me to send a tech out and I have already paid $for one to come outI asked why do I have to pay again he's reply was it changes my contractIt doesn't if in the set up Orkin sends out the tech to do the initial treatment and a second follow up within week and after those two visits per my contact the every other month amount of $would be charged to my credit cardOrkin in NOT following through on sending the tech for the follow up treatment
Account_Number: ***
I have three different complaintsThe first was that Orkin came without notice about one to two weeks after we paid $for a flea treatment and the rest of the $dollar check went on a previous balance of $He sprayed and auto drafted money out of our account when we were not signed up for auto draftThe lady at the office said he was not supposed to do that but they did nothing about itThe second one is that they lost the $dollar check for the flea treatment which they charged for and we had a previous balance of that the rest of the check was supposed to go on and were going to turn us over to a collection agency when they lost the check themselves and we had to put a stop payment on it and send another oneThe third complaint is they just charged us $dollars in July for coming out and spraying for August and have yet to come sprayWe don't want them coming out to our house anymoreThey are dysfunctional to say the least
Product_Or_Service: Orkin
In February we contacted Orkin for pest controlAfter talking to the technician that came out we decided to just do the first service and a week follow upWe canceled the year long service and who call if it was necessary for another follow up at anytimeBefore he left we scheduled the week follow upNobody ever came at the scheduled time so my husband calledOrkin stated they would check into it and call us backI never received a call backWe didn't receive another service so I thought it was canceled as I had been toldSuddenly in June (MONTHS LATER) I received a voicemail stating that they had me scheduled for an appointmentDue to my hours at work when I returned the call I had to leave a voicemail because they were closedI again told them that this should have been canceled and I did not want the serviceI came home the next day to find a service order on my door from them and a charge on my checking account for $I called again and told them I wante
Trying to Cancel Service
After receiving a confirmation on an auto service I never signed up for (I had service when I initially bought my house but they apparently signed me up for a recurring program) I called this Orkin office to cancelThe woman gave me the run around and basically all but refused to cancelAfter minutes on the phone I told her I would just email my cancel request to her office via the email her office provided me previously ([email protected])I emailed a request to cancel all billing and services immediately
The following day they still came out while I was at work and sprayed the exterior only of my house (they could not access the interior as I was not home)
I'm now being told (by their national customer service line) that not only will I be billed for this service I canceled, but I have to write them by mail days in advance to cancel any auto-pay servicesShe would not assist me in any sort of correction or cancellation and basically gave
We hired orkin for our monthly pest control many years agoThrough the years we were approached
By one of there employees about installing a gutter guard system to our home so my husband wounded have to clean the gutters any longerSo we purchase the system and they installed it without
Delay In our agreement they would come out and clean the system as needed if it would ever become clogged with debrisThis was to be in our monthly service payment as agreed We have had the system for a few years but it has become totally inoperableI called orkin to set up appointment to have them come out and clean the gutter guard system, this was going to be done with in a two week
PeriodNo one ever showed I called back and they were going to send another employee out, no one
Ever showedNow we have had a significant rain storm and the gutters are overflowing into our window well and have caused water intrusion into our basementI had to hire a company to come out and extract the r
I have had numerous customer service issues with Orkin over the last year or so, with them missing appointments or charging me for service that did not occur yet On March 26th, I had my regular quarterly service for which I was billed $to my credit card Then days later, someone else came to my residence while I was not there and then I was billed another $to my credit card I live in a second floor condo, which does not really have any exterior areas to treat, so I have no idea what this person might have done other than treat areas that belong to other owners or the association I have contacted Orkin several times and asked them to credit this amount back to my credit card and that I am done with their service On the 3rd call, I was told they had credited my account and it could be used toward future service I explained to them that I would not be continuing service and wanted the credit put back on my credit card and was assured this would happen More than
To whom it may concern:
My name is *** ***, the owner of Cypress and Brushy Creek Montessori School I have a problem with Orkin pest control company They are keep sending invoices for the balance that I didn't pay for the service...I copied bank statement to them and send and call them and they said they are going to check and then send another invoice
I have a proof that I paid all services until the last month which was November
I understand that I paid double because of missed payment but it shows clearly from the bank statement Then, finally they send the final letter that I owed $
I don't understand how they do the business like this
Please help me and take care of this matter
Thank you and have a nice day!
Sincerely,
*** ***
This complaint is specifically for the Harrisburg area Orkin Pest Control The matter is that back in September I signed up for a quarterly service plan to control the ants around our newly built home After they didn't show for the fist scheduled appointment, I had to call to find out the problem was that they had the wrong address in the system for our home So when that problem finally was corrected, we had our first service in September of Then I hadn't heard from anyone until January when I called for a second serviceThey apparently still had the wrong address and phone number on my account and showed up at the wrong house After that I still didn't get a call about scheduling the second service...I called a week later to find out that they STILL had the wrong phone number on the account The manager*** said that he was new to the branch to come fix some problems and he assured me that this time the problem was fixed After a few weeks I called AGAIN to find ou
We had animals in our attic, and we asked TruTech to remove them The company charged us $for initial trapping, and came out times to set traps I lost contact with the technician, and I asked if they would be coming out to fix the problem They informed me that they wouldn't be finishing the job unless we signed up for a year contract at $for a year I asked them for an estimate to fix the points of entry and asked for an itemized quote for the needed the repairs They said they were professionals, and they are not going to give me the quote I requested They sent me a quote for $and when I asked when they would fix the holes, and they told me that they weren't going to repair the holes, unless we signed up for a contract I reached out to the supervisor, and he said they would not be doing any more free work for us, because we declined the contract We still have animals in our attic, and they caught mice and in order to kill them all we would need th
Complaint in regards to services not properly rendered
A little over a year ago, I reached out to Trutech to trap for moles and voles in my yardI paid an initial $to start the trapping and would pay an additional $each month after thatMy initial startup was great as the tech was at my house 2-times a weekAfter about months however, I was assigned a new tech who only came to my house once every daysI expressed my concern to the tech both in person and over the phone that I wanted much more regular visits, as this is what I signed up for
The tech essentially would come to my house and set a trap for molesAfter a year of trapping the tech did not catch a single mole or vole on my propertyI literally paid $plus $a month and nothing was ever caughtWhat would happen however is that a mole would set off the trap, however would not get caught in the trapI had high activity in my yard therefore the trap would set off with 1-days after the
I have contacted Edge/Orkin Pest control too many times to count since August Around this time is when Edge's billing system merged with OrkinI contacted them in August to pay a bill from a prior service in JulyThen in September we were still seeing activity so I contacted them for a "re-service" which is free according to the contractWhen I called in September I asked if there was a balance expecting that there shouldn't beThe lady on the phone told me noThe next time I contacted them to schedule another re-service because activity never ceasedThey told me I had a balanceI explained what the previous rep told me and she looked further in to itShe came back on the phone and said in the Orkin system it shows you owe and she was guessing due to the re-service but in the edge system my balance was clearI have been getting bill after billI have called and talked to the reps numerous times with no resolve so I have asked for a manager to contact me at least times
Had Bed Bug removal serviceafter last service September had final home inspection in OctoberOn last inspection tech found male bed Bughe said bug has not fed so we have nothing to worry aboutso we excepted that, which we shouldnot have (my mistake)
On 1-15-we called OrkinOrkin man arrived found bedroom invested with bed bugsTech agreed that infestion has been there since OctoberMy opinion that is with in there day warrantyAll they would give was a 15% discountAnother words Orkin has no faith in there product or service By the way still ant problem too
In July I called and made an appointment for Orkin Pest Control to come out on July to check and service my deck for carpenter ants, which they didThe bottom of my deck can be done from outside the home but the top of the deck can only be access from inside my homeThe bill was sign by me and a check was issued for $The next day I saw that the carpenter ants was still thereOrkin was called and someone came back out and saw that the ants were along a seam of the deck that was not treated the first timeThere was no charge because it should have been done the first time and the ants would not have been there the next dayAfter that service I never called Orkin againAround Dec/Jan I get a bill for $for service done on Oct Which I did call them to disputeI told them I didn't schedule a date, was not notified, didn't see them, they never enter my house to get to the deck and didn't sign a billNow I have a collection Agency calling me for
I called to set up Orkin Peat Control and the call center rep was telling me misguided informationTold me that I didnt have to leave he home and that the animals could stay in the home in a kennel or bathroom and that its a gel wipe that just goes on the floorI paid for my animals to go somewhere for the day and wasted the whole day that they could have stayed homeThen Orkin came out and charged me for service and explained that the call center was wrongSo I had to reschedule to put my animals somewhere and then Orkin rescheduled and came out and treatedI had the worst customer service interaction with the local office*** I believe was her name was rude n ignorantI then asked to speak to the Service Manager and he guaranteed that he will make sure I was treated properly and effectivelyWell today on 10/14/i spoke with the Service manager by the name of *** He had poor customer service skills and was over talking on the phone trying to make the issue and s
Simply did not uphold their agreement as advertised
I was told the first visit then the next visit and every other monthI made it very clear I do not want to be locked into a contract and they told me no problem I can cancel at anytime no chargeThe guy shows up and tells me not the caseI spoke with *** the manager in Hudson who was of ZERO help and on top of that after being lied to they had to pay a guy to come only to tell me I was lied to on the phone
I have been a customer of Orkin for many years in three different homes I can't remember the exact date, even though I have kept all of my records and have a contract with Orkin on my present property When I first began my association with Orkin, my statement was $111.73.The bills have constantly through the years gone up until I question the honesty of the Orkin company and wish to lodge a complaint I have had just one incident of a termite damage, and the job was so shoddily done, that I had to have another carpenter come to repair the entire damage, even though I wrote a letter telling Orkin that I had found a termite in that area about years earlier, and they did nothing about it at all I had to show the letter that I wrote to them to prove that I had written them to complain about the termite FINALLY, they sent a very poor repair person to repair the damage, which I had to redo laterMY PRESENT BILL, WHICH HAS GONE UP YEAR AFTER YEAR AFTER YEAR IS NOW UP TO $252.46,
We have had a service for over yrs with Orkin When we moved we had the Required Termite Inspection The results indicated that we have termites
ON OCTOBER 4, ORKIN DID AN INSPECTION FOR A BED BUG INFESTATION ** COMPLETED IT BILLED FOR FIFTEEN HUNDRED DOLLARS, ALL HAD TO BE PAID IN A LUMP THIS FEE INCLUDES ALL THE MATERIALS FOR SPRAYING, THE TWO BED ENCASEMENTS (ONE KING AND ONE SLEEP NUMBER/DOUBLE) AND THE LABOR FOR AS MANY TREATMENTS AS NECESSARY UNTIL DAYS PASS WITHOUT INCIDENT.ON OCTOBER 7TH, 1ST TREATMENT *** IS TECHNICIAN INFORMS HE DOES NOT HAVE THE SLEEP NUMBER ENCASEMENT....ON ORDER ALTHOUGH THE KING WAS PUT ON THE MATTRESS.ON THE 21ST, 2ND TREATMENT, STILL NO ENCASEMENT.ON THE 11TH OF NOVEMBER THE 3RD TREATMENT STILL NO ENCASEMENT THE BEDROOM WITH THE SLEEP NUMBER IS THE ONLY ROOM WHERE WE HAVE AN ALLERGIC REACTION TO THE BITES AND IT HAS BEEN GOING ON SINCE SEPTEMBER THAT BED NEEDS THE ENCASEMENT A MONTH AGO!I ASKED THE TECHNICIAN TO INFORM OF THE COST OF THE SLEEP NUMBER ENCASEMENT AND HE REFUSED AND SAID HE COULD NOT.WE ATTEMPTED TO FILE A COMPLAINT WITH THE CREDIT CARD AND THEY A
I paid $1,for work to be done at my homeThe contract said the foundation vents at my home would be closed, mice bait and traps would be placed in the crawl space and around the exterior perimeter of my homeI have received a "work completed" form and an email saying "the work is completed"
It is clear and easily documented that NO WORK has been done
I was told at the time I signed the contract that I needed to pay for the work IN FULL, before the work could beginThe company has sent me a "paid in full" email
It is clear and easily documented that NO WORK has been done
I want either 1.) To have the work DONE; OR 2.) To have a reimbursement check sent
Please help me!
Product_Or_Service: Mice/pest control-poison and vent closes
Order_Number: ***
Account_Number:***
I had Orkin tent my home years ago and continued to keep my Bond activeWhen I contacted Orkin in May, (as I had not received my annual bill) I was informed that the contract was due in June and the inspector would reach out to me to schedule my inspectionOn July 22, I contacted them again as I was never notified by the Inspector.The representative I was told was on vacation and would contact me on Monday, July 25, He never contacted meToday when I called I told the representative that if this is a ploy to have my service cancelled I was going to contact the Revdex.comThe inspector got on the phone and preceded to tell me that my house would now have to be chemically treated at a cost of $with my annual fee due of $which totals $I was never notified by Orkin about the status of my contract at any time that I reached out to themAccording to my agreement the original contract ran from 6/9/through 6/1/14.The last bill I paid clearly states the
Hired Orkin to come out and treat the many bugs that are around the houseThe came out and treated the out once per signing a contract I was told that in three week that they would have to returnI was not notified by Orkin that the tech was not coming back outNow I have an infestation of bugs and now in my carsI contacted Orkin and spoke with three customer rep and one could seem to help meAfter speaking with the rep they want to charge me to send a tech out and I have already paid $for one to come outI asked why do I have to pay again he's reply was it changes my contractIt doesn't if in the set up Orkin sends out the tech to do the initial treatment and a second follow up within week and after those two visits per my contact the every other month amount of $would be charged to my credit cardOrkin in NOT following through on sending the tech for the follow up treatment
Account_Number: ***
I have three different complaintsThe first was that Orkin came without notice about one to two weeks after we paid $for a flea treatment and the rest of the $dollar check went on a previous balance of $He sprayed and auto drafted money out of our account when we were not signed up for auto draftThe lady at the office said he was not supposed to do that but they did nothing about itThe second one is that they lost the $dollar check for the flea treatment which they charged for and we had a previous balance of that the rest of the check was supposed to go on and were going to turn us over to a collection agency when they lost the check themselves and we had to put a stop payment on it and send another oneThe third complaint is they just charged us $dollars in July for coming out and spraying for August and have yet to come sprayWe don't want them coming out to our house anymoreThey are dysfunctional to say the least
Product_Or_Service: Orkin
In February we contacted Orkin for pest controlAfter talking to the technician that came out we decided to just do the first service and a week follow upWe canceled the year long service and who call if it was necessary for another follow up at anytimeBefore he left we scheduled the week follow upNobody ever came at the scheduled time so my husband calledOrkin stated they would check into it and call us backI never received a call backWe didn't receive another service so I thought it was canceled as I had been toldSuddenly in June (MONTHS LATER) I received a voicemail stating that they had me scheduled for an appointmentDue to my hours at work when I returned the call I had to leave a voicemail because they were closedI again told them that this should have been canceled and I did not want the serviceI came home the next day to find a service order on my door from them and a charge on my checking account for $I called again and told them I wante
Trying to Cancel Service
After receiving a confirmation on an auto service I never signed up for (I had service when I initially bought my house but they apparently signed me up for a recurring program) I called this Orkin office to cancelThe woman gave me the run around and basically all but refused to cancelAfter minutes on the phone I told her I would just email my cancel request to her office via the email her office provided me previously ([email protected])I emailed a request to cancel all billing and services immediately
The following day they still came out while I was at work and sprayed the exterior only of my house (they could not access the interior as I was not home)
I'm now being told (by their national customer service line) that not only will I be billed for this service I canceled, but I have to write them by mail days in advance to cancel any auto-pay servicesShe would not assist me in any sort of correction or cancellation and basically gave
We hired orkin for our monthly pest control many years agoThrough the years we were approached
By one of there employees about installing a gutter guard system to our home so my husband wounded have to clean the gutters any longerSo we purchase the system and they installed it without
Delay In our agreement they would come out and clean the system as needed if it would ever become clogged with debrisThis was to be in our monthly service payment as agreed We have had the system for a few years but it has become totally inoperableI called orkin to set up appointment to have them come out and clean the gutter guard system, this was going to be done with in a two week
PeriodNo one ever showed I called back and they were going to send another employee out, no one
Ever showedNow we have had a significant rain storm and the gutters are overflowing into our window well and have caused water intrusion into our basementI had to hire a company to come out and extract the r
I have had numerous customer service issues with Orkin over the last year or so, with them missing appointments or charging me for service that did not occur yet On March 26th, I had my regular quarterly service for which I was billed $to my credit card Then days later, someone else came to my residence while I was not there and then I was billed another $to my credit card I live in a second floor condo, which does not really have any exterior areas to treat, so I have no idea what this person might have done other than treat areas that belong to other owners or the association I have contacted Orkin several times and asked them to credit this amount back to my credit card and that I am done with their service On the 3rd call, I was told they had credited my account and it could be used toward future service I explained to them that I would not be continuing service and wanted the credit put back on my credit card and was assured this would happen More than
To whom it may concern:
My name is *** ***, the owner of Cypress and Brushy Creek Montessori School I have a problem with Orkin pest control company They are keep sending invoices for the balance that I didn't pay for the service...I copied bank statement to them and send and call them and they said they are going to check and then send another invoice
I have a proof that I paid all services until the last month which was November
I understand that I paid double because of missed payment but it shows clearly from the bank statement Then, finally they send the final letter that I owed $
I don't understand how they do the business like this
Please help me and take care of this matter
Thank you and have a nice day!
Sincerely,
*** ***
This complaint is specifically for the Harrisburg area Orkin Pest Control The matter is that back in September I signed up for a quarterly service plan to control the ants around our newly built home After they didn't show for the fist scheduled appointment, I had to call to find out the problem was that they had the wrong address in the system for our home So when that problem finally was corrected, we had our first service in September of Then I hadn't heard from anyone until January when I called for a second serviceThey apparently still had the wrong address and phone number on my account and showed up at the wrong house After that I still didn't get a call about scheduling the second service...I called a week later to find out that they STILL had the wrong phone number on the account The manager*** said that he was new to the branch to come fix some problems and he assured me that this time the problem was fixed After a few weeks I called AGAIN to find ou
We had animals in our attic, and we asked TruTech to remove them The company charged us $for initial trapping, and came out times to set traps I lost contact with the technician, and I asked if they would be coming out to fix the problem They informed me that they wouldn't be finishing the job unless we signed up for a year contract at $for a year I asked them for an estimate to fix the points of entry and asked for an itemized quote for the needed the repairs They said they were professionals, and they are not going to give me the quote I requested They sent me a quote for $and when I asked when they would fix the holes, and they told me that they weren't going to repair the holes, unless we signed up for a contract I reached out to the supervisor, and he said they would not be doing any more free work for us, because we declined the contract We still have animals in our attic, and they caught mice and in order to kill them all we would need th
Complaint in regards to services not properly rendered
A little over a year ago, I reached out to Trutech to trap for moles and voles in my yardI paid an initial $to start the trapping and would pay an additional $each month after thatMy initial startup was great as the tech was at my house 2-times a weekAfter about months however, I was assigned a new tech who only came to my house once every daysI expressed my concern to the tech both in person and over the phone that I wanted much more regular visits, as this is what I signed up for
The tech essentially would come to my house and set a trap for molesAfter a year of trapping the tech did not catch a single mole or vole on my propertyI literally paid $plus $a month and nothing was ever caughtWhat would happen however is that a mole would set off the trap, however would not get caught in the trapI had high activity in my yard therefore the trap would set off with 1-days after the
I have contacted Edge/Orkin Pest control too many times to count since August Around this time is when Edge's billing system merged with OrkinI contacted them in August to pay a bill from a prior service in JulyThen in September we were still seeing activity so I contacted them for a "re-service" which is free according to the contractWhen I called in September I asked if there was a balance expecting that there shouldn't beThe lady on the phone told me noThe next time I contacted them to schedule another re-service because activity never ceasedThey told me I had a balanceI explained what the previous rep told me and she looked further in to itShe came back on the phone and said in the Orkin system it shows you owe and she was guessing due to the re-service but in the edge system my balance was clearI have been getting bill after billI have called and talked to the reps numerous times with no resolve so I have asked for a manager to contact me at least times