Well they offer satisfaction gaurentee but refuse to refund me my money after I paid fdollars last week for bedbug treatment and they assured me they could take care of my problem witch they did not it took calls to get someone on the phone to tell me I'm pretty much out the money unless I wanna let them come back and doit for free but I'd rather have a full refund to seek a professional that can get the job done right the first time please help Product_Or_Service: Bed bug treatment Order_Number: Rt#X Account_Number: ***
I cancelled service two months ago and am still receiving phone calls from this office saying to contact them "regarding my account"I paid my balance after last service over the summer, but still got another bill for future serviceI emailed, called, wrote to company through their website, and Twitter to make it clear that I no longer want the serviceI just want to be left alone
On October 4, I was informed by an orkins representative name [redacted] his phone # are XXX-XXX-XXXX cell XXX-XXX-XXXX), that it will cost $to exterminate my year old mother house located at West 50th street Chicago, Illinois for bed bugs On October 4, I gave [redacted] ***, Orkin's representative a deposit amount of $ Which left a balance of $ On October 13, I gave Orkin's exterminator $cash and $on a credit card for a total of $ which he took and was in the house for less than minutes He went out to his truck I was believing that he was going to get some equipment but he never return On numerous occasions I have called the orchid office which located at [redacted] west [redacted] th street Alsip, [redacted] and was told that the manager would call me back non of my calls have were returnedI have left numerous of messages I even contacted their corporate office and spoke with [redacted] who insured me that I will receiv
When we called to inquire about rates, [redacted] and [redacted] quoted us $for the first treatment and $per quarter thereafter...a total of $per year Then, when they came out, they increased the quote to $and requested our credit card information Shame on us for not catching the difference and shame on them for their dishonest and unethical practices We are now in the process of trying to cancel and get a refund, but after multiple emails, communication on their side has been scarce and ineffective Stay away from this terrible company! Product_Or_Service: Pest control Account_Number: [redacted]
Orkin charged me for services they did not provide On April 25th I received a phone call from a technician from Orkin stating he was going to my house to apply a treatmentI informed him I was not at home and no longer desired to have these services done and I was cancelling my contractHe asked me my why and I told him I felt the services were no longer neededHe said ok, and minutes after that I received an invoice via emailNote my backyard was lockedOn April 27th I realized my credit card they had on file had been charged $I called Orkin and informed them they had charged me even though I had told the tech I did not want the services doneThey informed me I had to cancel with days notice,this is not what I was originally told when signing up( I was told I could cancel anytime) but I said ok to the girl who answered the phone ok please cancel my services, and she claimed she didOn May 2nd my husband was reviewing our home security system footag
I received a bill for "services" that were conducted without my consent I received invoice # [redacted] dated 3/30/on account # [redacted] with my name and address on it The bill said it was for service at my home, but no one had contacted me to request to come and perform services, or to get my permission to be on my premises Further, the month of March was predominately in the 30s in terms of weather, so I had no pest/insect problems that month, leading me to doubt that any services at all were rendered In any case, I received no notification or itemized list that any service was performed On or around April, I called the company to report these issues and request resolution, as well as to request to cancel my account I was told district the regional manager (Mr [redacted] ) was the only one who could handle my issue and that the contact policy for the company was hours I have heard from no one since, one week later
I dispute the validity of this debt for $dollars, I do not owe this debt I have sent complaints to Department of Consumer Affairs, Consumer Financial Protection Bureau, Office of the Attorney General, Federal Trade Commission and Revdex.com
A two is being generous to Orkin in Anderson We started service to get rid of german cockroaches and were told it would be a process The first guy that came out was excellent, he sprayed really well and we actually saw bugs die for several daysThe next month our original guy was scheduled on a week-end he wasn't even supposed to work When we called to inquire about it the manager begged him to come and spray for us which he didWe thought, ok this is great He came out the next time, never took the roach traps up and put new ones downThey were full of bugs, Our infestation is worse instead of better so the guy said the next month he would come out and fog our house because the infestation was worse, that would've been this past Wednesday Well nobody came and I called to inquire and was told that a girl came and sprayed the outside perimeter of the house in the drizzling rain mind you and she had encountered a dog bite earlier and had to leave to get treatment, they would see what they could do When I got home at pm someone else came to the house, he introduced himself as our new technician and he would be doing our service from now on, our old technician was now in OconeeOk well, he said he was sorry that he would be our technician from now onHe first told the story about the girl coming by to spray outside and she didn't know what to do on the inside of the house and she'd had a bad injury and had to leave to have it taken care of, then in the next breath he said he'd been by to spray and he wasn't sure what we needed done on the inside so he left contradicted his first story So after coming inside, he said that the fogging was additional and he didn't know what arrangements the other guy had made because he apparently didn't schedule it with anyone that he was very sorry and he or his supervisor would be at the house this Friday (today) at 10:am, he was going out to the truck and schedule it right then, he shook our hand and left Well you guessed it, no one ever showed upMy husband called me at 11:and said they're not here yet, so I told him to leave and I would call them The girl who answered then phone was told what was going on, she put me on hold and was gone for what seemed like forever, she came back and said she didn't know who was supposed to be here today At that point I told her to never mind I wanted to cancel all services with them and hung up Of course, no one had followed up and she didn't know who the technician was for my area This is a crock of crapOrkin used to be a top notch company but they are crap nowI will tell that to anyone that needs services
Installation of termite control was poorly done, management was called several times to correct and has not made an attempt to correct Termite control service was purchased early April and installation was attempted The installation was poorly done, cylinders crooked, not proper depth, several holes in lawn that were attempted but not finished I complained to the management and have not received proper management follto date Empty promises with no followup have been the result I plan to cancel the service because of this poor management followup
At least techs have treated ants but they keep returning since Aug Techs never fulfill my request to treat entire lawn & all entry pointsThe techs simply put bait wherever I find antsThen the ants just show up somewhere new the next timeMy last request was to speak with a manager and I never received the call back promised
I just called and left a message for Branch Manager - [redacted] @ [redacted] This would be the second time that I have filed a complaint with this officeAfter a recent cleansing of the office staff, I thought that we will finally get some resultsI was wrongI called the office on 1/3/18, made a appointment for a service for 1/6/between 11-pmI started calling the office at 12:pm till 1:pm with no live party picking upI also tried on 1/7/ I called today and spoke to a young lady that did not identify herself, but said that [redacted] is the Manager that she would escalate the issue to him to call back INFO ON ORKIN WEBSITE - Atlanta Branch # [redacted] Branch Manager [redacted] Phone: [redacted]
Never received any bills from Orkin Received a call from a collections agency Tried calling Orkin to obtain bills but no response I had Orkin on property39s and cancelled them at the same time Never received any mail to say I have owe them for any service Account_Number: [redacted]
Orkin stated that they use the leading technology to get rid of pestI paid for services for the first month back in October they were greatNovember I paid for services they came out an sprayedI had call them back to have them come redo the second sprayI got in contact with them about the 15thThey stated it would be within days to come back and spraySo I was looking forward for January for them to come out a give me the services I paid forThe never cameI called them back in February for a refund on a service that was poorly doneThey told me they would send up my complaint and a manager would get back with meToday March I called them back to find out what was going onI was told not only were they not refunding me my money but also that they were lying about a tec trying to contact me I always have someone at my houseThey lie and take people hard earned money and in returne they give you poor services that attract more pestI WOULD
I contacted the local office back on or around the 1st of Sept and asked that my account be suspendedAfter talking to the representative about my options we decided to placed it on a seasonal service until JanuaryIn January I decided to just out right cancelI received two bills stating I owed for a service that I didn't getI spoke with several individuals about the statements they assured me I didn't owe any balance and the account was closedI have today Feb in my hand a bill for a January Service that didn't happen and a Feb service coming upCan someone explain to me why? I want to sit with someone face to face with this letter and look me in the eye and tell me why am I still receiving billsOther than that I was a customer with them for over years and was happyI recently became unemployed and decided to cut back and life off my retirementI don't need this going to a collection agency and messing up my credit
Contacted this company for a moth issueCame out with wrong treatment two separate occasionsWhile out of town,dealing with a death in the family,they called times trying to complete serviceOn all occasions I spoke with a team member explaining the situation and letting them know once I was back in town I would schedule for them to come outThey came out anyways while I still was not home and sprayed the exterior of my residenceOutside of my home was never the issueThey stuck me with a bill of $which has now been sent to collectionsI have reached out several times to speak with a manager asking for them to return my callFinally after calling and waiting for weeks he says "he has had customer try to not continue service and had to follow contract." I still had a moth problem and still wanted them to continue service however after they disregarded my urgency of dealing with a death I then cancelled serviceIt saddens me the lack of compassionEveryone is dealing wit
Stopped Orkin Service on 12/31/2015 Did not call or talk to anyone to Continue Orkin Service. Received a Bill for Service that was NOT AUTHORIZED. Contracted Service Starting: 4/1/2013 Called to Stop Stopped:12/31/2015 Received Bill for UNAUTHORIZED SERVICE. Date of Service April 4, 2016 ??? No Mail, Advertisements, Calls, Texts, Nothing. From 12/31/2015-->4/4/2016 ??? Talked to Branch Mgr, [redacted] ***,was told that it was not necessary to restart service, I was still under contract. Therefor he ordered a service call. Did not call or talk to anyone From Orkin. On 2 of the conversations with Branch Mgr. [redacted] ***, it was suggested that he was willing to split the Bill. I Turned Him Down. Logged onto www.orkin.com, filled out Complaint forms 3 Times, did not get a response. Today Received Letter From Collection Company Demanding Payment of $97.43. Harassment is what this is called. I will not pay for any service NOT AUTHORIZED BY ME.
I retained Trutech services back in December Treatment was to occur once a month to prevent wildlife intrusions We cancelled services in March (I paid in full) I continue to receive a bill indicating I still owe for one month but when I call to resolve, different ones give me conflicting information concerning which month I noticed in my research that they actually came out January then February 17, instead of weeks I have attempted MANY times since June, through phone calls and an email, to resolve this problem I have left messages in which I never received a call back Then when I do talk with someone they tell me a district manager will call me, but I never hear from anyone This has happened multiple times The last time I spoke with someone they said they would put "call back is urgent," but I never heard from anyone Also, when they came out in March they took my rat bait boxes that I had purchased from another company Product_Or_Service: Mi
Around April 13, 2018, I went to the Orkin Pest Control Office and talked to [redacted] , Service Manager, about a field mice problem in our backyardMr[redacted] told me that an inspector would contact meThe inspector, Mr [redacted] , came out to our house the same day, inspected the inside of the house and the garage, not the backyard, and said that he would send somebody to set traps in the backyard and the garageWhile mentioning this, he had me sign a number of blank IPod, or a similar device, screen without explaining what I was signing, including a permission for an continuing automatic monthly credit card chargeI never received a copy of any of the "documents" I signed on that blank screen An Orkin employee came out twice to set the trapsSince not knowing what I signed and what the contracts, I never saw, entailed, I want to cancel the undisclosed contracts with Orkin
I am very dissatisfied with my service at this pointAfter my previous appointment I called twice to have someone come back outThe first time I was told the guy who normally does my service was out and I would have to wait for him to come back and contact meWhich I'm not understanding why someone else could not have been sentI call again and leave a message after not hearing backThis message was never returned Then by the time it was due for my next regular service someone calls, leaves a message asking to come the same day or possibly the next dayI did not get a chance to return the call as I work and have to find best times to assure I'm homeSo someone comes the next day when I'm not home and just sprays the outsideBut yet the funds were removed from my account and I did not receive the full serviceNor was anyone sent out between my services when I called I then call again once I see someone came to my house and I was charged to which I was told someone wo
We had a termite problem in our house about a month ago Orkin Pest Control resolved it and I signed up for insurance to make sure if the problem came up again, they would take care of it We had some insects show up in my children's bathroom and Orkin came out to inspect it - they took pictures and notes They promised that someone would be out to fix the problem, as they suspected that it was termites or flying ants Two weeks wen by with no follow up The insects returned today and I called Orkin customer service They gave me a very vague response and I still don't know if they will follow up The customer service representative gave me no guarantees and hung up before I could confirm a follow up Product_Or_Service: Orkin
Well they offer satisfaction gaurentee but refuse to refund me my money after I paid fdollars last week for bedbug treatment and they assured me they could take care of my problem witch they did not it took calls to get someone on the phone to tell me I'm pretty much out the money unless I wanna let them come back and doit for free but I'd rather have a full refund to seek a professional that can get the job done right the first time please help Product_Or_Service: Bed bug treatment Order_Number: Rt#X Account_Number: ***
I cancelled service two months ago and am still receiving phone calls from this office saying to contact them "regarding my account"I paid my balance after last service over the summer, but still got another bill for future serviceI emailed, called, wrote to company through their website, and Twitter to make it clear that I no longer want the serviceI just want to be left alone
On October 4, I was informed by an orkins representative name [redacted] his phone # are XXX-XXX-XXXX cell XXX-XXX-XXXX), that it will cost $to exterminate my year old mother house located at West 50th street Chicago, Illinois for bed bugs On October 4, I gave [redacted] ***, Orkin's representative a deposit amount of $ Which left a balance of $ On October 13, I gave Orkin's exterminator $cash and $on a credit card for a total of $ which he took and was in the house for less than minutes He went out to his truck I was believing that he was going to get some equipment but he never return On numerous occasions I have called the orchid office which located at [redacted] west [redacted] th street Alsip, [redacted] and was told that the manager would call me back non of my calls have were returnedI have left numerous of messages I even contacted their corporate office and spoke with [redacted] who insured me that I will receiv
When we called to inquire about rates, [redacted] and [redacted] quoted us $for the first treatment and $per quarter thereafter...a total of $per year Then, when they came out, they increased the quote to $and requested our credit card information Shame on us for not catching the difference and shame on them for their dishonest and unethical practices We are now in the process of trying to cancel and get a refund, but after multiple emails, communication on their side has been scarce and ineffective Stay away from this terrible company! Product_Or_Service: Pest control Account_Number: [redacted]
Orkin charged me for services they did not provide On April 25th I received a phone call from a technician from Orkin stating he was going to my house to apply a treatmentI informed him I was not at home and no longer desired to have these services done and I was cancelling my contractHe asked me my why and I told him I felt the services were no longer neededHe said ok, and minutes after that I received an invoice via emailNote my backyard was lockedOn April 27th I realized my credit card they had on file had been charged $I called Orkin and informed them they had charged me even though I had told the tech I did not want the services doneThey informed me I had to cancel with days notice,this is not what I was originally told when signing up( I was told I could cancel anytime) but I said ok to the girl who answered the phone ok please cancel my services, and she claimed she didOn May 2nd my husband was reviewing our home security system footag
I received a bill for "services" that were conducted without my consent I received invoice # [redacted] dated 3/30/on account # [redacted] with my name and address on it The bill said it was for service at my home, but no one had contacted me to request to come and perform services, or to get my permission to be on my premises Further, the month of March was predominately in the 30s in terms of weather, so I had no pest/insect problems that month, leading me to doubt that any services at all were rendered In any case, I received no notification or itemized list that any service was performed On or around April, I called the company to report these issues and request resolution, as well as to request to cancel my account I was told district the regional manager (Mr [redacted] ) was the only one who could handle my issue and that the contact policy for the company was hours I have heard from no one since, one week later
I dispute the validity of this debt for $dollars, I do not owe this debt I have sent complaints to Department of Consumer Affairs, Consumer Financial Protection Bureau, Office of the Attorney General, Federal Trade Commission and Revdex.com
A two is being generous to Orkin in Anderson We started service to get rid of german cockroaches and were told it would be a process The first guy that came out was excellent, he sprayed really well and we actually saw bugs die for several daysThe next month our original guy was scheduled on a week-end he wasn't even supposed to work When we called to inquire about it the manager begged him to come and spray for us which he didWe thought, ok this is great He came out the next time, never took the roach traps up and put new ones downThey were full of bugs, Our infestation is worse instead of better so the guy said the next month he would come out and fog our house because the infestation was worse, that would've been this past Wednesday Well nobody came and I called to inquire and was told that a girl came and sprayed the outside perimeter of the house in the drizzling rain mind you and she had encountered a dog bite earlier and had to leave to get treatment, they would see what they could do When I got home at pm someone else came to the house, he introduced himself as our new technician and he would be doing our service from now on, our old technician was now in OconeeOk well, he said he was sorry that he would be our technician from now onHe first told the story about the girl coming by to spray outside and she didn't know what to do on the inside of the house and she'd had a bad injury and had to leave to have it taken care of, then in the next breath he said he'd been by to spray and he wasn't sure what we needed done on the inside so he left contradicted his first story So after coming inside, he said that the fogging was additional and he didn't know what arrangements the other guy had made because he apparently didn't schedule it with anyone that he was very sorry and he or his supervisor would be at the house this Friday (today) at 10:am, he was going out to the truck and schedule it right then, he shook our hand and left Well you guessed it, no one ever showed upMy husband called me at 11:and said they're not here yet, so I told him to leave and I would call them The girl who answered then phone was told what was going on, she put me on hold and was gone for what seemed like forever, she came back and said she didn't know who was supposed to be here today At that point I told her to never mind I wanted to cancel all services with them and hung up Of course, no one had followed up and she didn't know who the technician was for my area This is a crock of crapOrkin used to be a top notch company but they are crap nowI will tell that to anyone that needs services
Installation of termite control was poorly done, management was called several times to correct and has not made an attempt to correct Termite control service was purchased early April and installation was attempted The installation was poorly done, cylinders crooked, not proper depth, several holes in lawn that were attempted but not finished I complained to the management and have not received proper management follto date Empty promises with no followup have been the result I plan to cancel the service because of this poor management followup
At least techs have treated ants but they keep returning since Aug Techs never fulfill my request to treat entire lawn & all entry pointsThe techs simply put bait wherever I find antsThen the ants just show up somewhere new the next timeMy last request was to speak with a manager and I never received the call back promised
I just called and left a message for Branch Manager - [redacted] @ [redacted] This would be the second time that I have filed a complaint with this officeAfter a recent cleansing of the office staff, I thought that we will finally get some resultsI was wrongI called the office on 1/3/18, made a appointment for a service for 1/6/between 11-pmI started calling the office at 12:pm till 1:pm with no live party picking upI also tried on 1/7/ I called today and spoke to a young lady that did not identify herself, but said that [redacted] is the Manager that she would escalate the issue to him to call back INFO ON ORKIN WEBSITE - Atlanta Branch # [redacted] Branch Manager [redacted] Phone: [redacted]
Never received any bills from Orkin Received a call from a collections agency Tried calling Orkin to obtain bills but no response I had Orkin on property39s and cancelled them at the same time Never received any mail to say I have owe them for any service Account_Number: [redacted]
Orkin stated that they use the leading technology to get rid of pestI paid for services for the first month back in October they were greatNovember I paid for services they came out an sprayedI had call them back to have them come redo the second sprayI got in contact with them about the 15thThey stated it would be within days to come back and spraySo I was looking forward for January for them to come out a give me the services I paid forThe never cameI called them back in February for a refund on a service that was poorly doneThey told me they would send up my complaint and a manager would get back with meToday March I called them back to find out what was going onI was told not only were they not refunding me my money but also that they were lying about a tec trying to contact me I always have someone at my houseThey lie and take people hard earned money and in returne they give you poor services that attract more pestI WOULD
I contacted the local office back on or around the 1st of Sept and asked that my account be suspendedAfter talking to the representative about my options we decided to placed it on a seasonal service until JanuaryIn January I decided to just out right cancelI received two bills stating I owed for a service that I didn't getI spoke with several individuals about the statements they assured me I didn't owe any balance and the account was closedI have today Feb in my hand a bill for a January Service that didn't happen and a Feb service coming upCan someone explain to me why? I want to sit with someone face to face with this letter and look me in the eye and tell me why am I still receiving billsOther than that I was a customer with them for over years and was happyI recently became unemployed and decided to cut back and life off my retirementI don't need this going to a collection agency and messing up my credit
Contacted this company for a moth issueCame out with wrong treatment two separate occasionsWhile out of town,dealing with a death in the family,they called times trying to complete serviceOn all occasions I spoke with a team member explaining the situation and letting them know once I was back in town I would schedule for them to come outThey came out anyways while I still was not home and sprayed the exterior of my residenceOutside of my home was never the issueThey stuck me with a bill of $which has now been sent to collectionsI have reached out several times to speak with a manager asking for them to return my callFinally after calling and waiting for weeks he says "he has had customer try to not continue service and had to follow contract." I still had a moth problem and still wanted them to continue service however after they disregarded my urgency of dealing with a death I then cancelled serviceIt saddens me the lack of compassionEveryone is dealing wit
Stopped Orkin Service on 12/31/2015 Did not call or talk to anyone to Continue Orkin Service. Received a Bill for Service that was NOT AUTHORIZED. Contracted Service Starting: 4/1/2013 Called to Stop Stopped:12/31/2015 Received Bill for UNAUTHORIZED SERVICE. Date of Service April 4, 2016 ??? No Mail, Advertisements, Calls, Texts, Nothing. From 12/31/2015-->4/4/2016 ??? Talked to Branch Mgr, [redacted] ***,was told that it was not necessary to restart service, I was still under contract. Therefor he ordered a service call. Did not call or talk to anyone From Orkin. On 2 of the conversations with Branch Mgr. [redacted] ***, it was suggested that he was willing to split the Bill. I Turned Him Down. Logged onto www.orkin.com, filled out Complaint forms 3 Times, did not get a response. Today Received Letter From Collection Company Demanding Payment of $97.43. Harassment is what this is called. I will not pay for any service NOT AUTHORIZED BY ME.
I retained Trutech services back in December Treatment was to occur once a month to prevent wildlife intrusions We cancelled services in March (I paid in full) I continue to receive a bill indicating I still owe for one month but when I call to resolve, different ones give me conflicting information concerning which month I noticed in my research that they actually came out January then February 17, instead of weeks I have attempted MANY times since June, through phone calls and an email, to resolve this problem I have left messages in which I never received a call back Then when I do talk with someone they tell me a district manager will call me, but I never hear from anyone This has happened multiple times The last time I spoke with someone they said they would put "call back is urgent," but I never heard from anyone Also, when they came out in March they took my rat bait boxes that I had purchased from another company Product_Or_Service: Mi
Around April 13, 2018, I went to the Orkin Pest Control Office and talked to [redacted] , Service Manager, about a field mice problem in our backyardMr[redacted] told me that an inspector would contact meThe inspector, Mr [redacted] , came out to our house the same day, inspected the inside of the house and the garage, not the backyard, and said that he would send somebody to set traps in the backyard and the garageWhile mentioning this, he had me sign a number of blank IPod, or a similar device, screen without explaining what I was signing, including a permission for an continuing automatic monthly credit card chargeI never received a copy of any of the "documents" I signed on that blank screen An Orkin employee came out twice to set the trapsSince not knowing what I signed and what the contracts, I never saw, entailed, I want to cancel the undisclosed contracts with Orkin
I am very dissatisfied with my service at this pointAfter my previous appointment I called twice to have someone come back outThe first time I was told the guy who normally does my service was out and I would have to wait for him to come back and contact meWhich I'm not understanding why someone else could not have been sentI call again and leave a message after not hearing backThis message was never returned Then by the time it was due for my next regular service someone calls, leaves a message asking to come the same day or possibly the next dayI did not get a chance to return the call as I work and have to find best times to assure I'm homeSo someone comes the next day when I'm not home and just sprays the outsideBut yet the funds were removed from my account and I did not receive the full serviceNor was anyone sent out between my services when I called I then call again once I see someone came to my house and I was charged to which I was told someone wo
We had a termite problem in our house about a month ago Orkin Pest Control resolved it and I signed up for insurance to make sure if the problem came up again, they would take care of it We had some insects show up in my children's bathroom and Orkin came out to inspect it - they took pictures and notes They promised that someone would be out to fix the problem, as they suspected that it was termites or flying ants Two weeks wen by with no follow up The insects returned today and I called Orkin customer service They gave me a very vague response and I still don't know if they will follow up The customer service representative gave me no guarantees and hung up before I could confirm a follow up Product_Or_Service: Orkin