Orkin tore the bottom board off my manufactured home and refuses to replace itHired Orkin for pest control, in assessing my home [redacted] (orkin svc mngr) [redacted] advised replacing insulation and vapor barrier and sanitizeContract was drawn up by [redacted] at Orkin which I signed $to do this workVerified Orkin licensed at L&I License noORKINL*852KWA UBI NoL&I Account ID [redacted] Orkin in doing this work tore out the bottom board/critter barrier on my manufactured home and refuses to put it backThe work is not complete, my house and insulation is not sealed - the bottom board is required and necessary part of thermal packet that holds insulation in, acts as a vapor barrier and critter barrier tooThis work requires permit which Orkin neglected to pull from L&I (I have pulled one am working with L&I - [redacted] ) The work is not complete but Orkin has charged my credit card without my authorization $for work that is not co
Insist on over charging The sprayer did what he was contracted to do early May The amount I owe for that job as I paid that amountBUT Orkin insisted on charging me they kept seeing me bills and I just talked to the office The women said 'no it is 180'All they needed to do is to talk to the sprayer named Angel to find out exactly what he did but no one in the billing office or the manager would do that They are harassing me for money I don't owe them It is a totally dysfunctional officeThere is NO communication among the manager the billing office with the man who actually does the job I am an old lady I am getting totally stressed out by them
During the month of January and February, 2017, Western Pest Services sent me several emails that they had accepted payments from meAt no time, did I give them authorization to charge my credit card for services I usually call them with payment requests.Consequently, they overdrew my checking account causing a dollar charge by my bankEven AFTER they were told three times; twice by phone call and once by email to immediately stop this practice, they continued to take out more money from my accountMy bank manager was notified Product_Or_Service: pest control services
Service Orkin promised but never provided I had have a major ant problem with black antsI hired Orkin to fix the problemThey told me over the phone this was a simple problem to them and they have all the tools and experience to solve my problemThe sales rep came to my house a few days later had me sign a contract and promised me I would be satisfied with the work he does.he put the treatment down in less than 15mins then spent mins sitting in his truckI was expecting him to search for the ant colony or the sourceSo I gave it about weeks and called him backHe said it takes time but he will come spray againHe came out nothingThe ants we even more aggressiveI called orkin office and talk to a repShe said because of the rain the treatment was not effectiveThe sales rep come back when I was not home and sprayedMy wife said he had a attitude telling her they can not stop ants outsideI was shock he said that because the house is brand new they never where insid
This has to be the worst company I have ever encountered. Their customer service tries to keep you from getting the services you were promised when signing your contract. The company tells you that you'll have a 30-day guarantee if the product doesn't work, that's wrong. I continue to call the company and they schedule appointments, only to not show up. They have not called me back. When I received service it was a young kid that had little knowledge about what he was doing; hence, the reason I probably am having issues with their service the first time. The young kid even told me he was rushing because I was the last house for the day. I would never recommend this company. The breach of contract and terms is ridiculous. Product_Or_Service: Pest Control Standard Order_Number: [redacted] Account_Number: [redacted]
in the Orkin Pest Control, [redacted] , has misrepresented the company and services I contracted with them to get rid of my wasp problem They have treated twice and charged me #the first time and $the second time They have not tried to destroy the nest of wasp, they came in both times and spray a little something around the baseboard and left They did not even try to destroy the nests of wasp in the space between the ceiling and roof I have tried talking with four different people in the Orkin company to no avail The two ladies in the office,the salesman Jeff [redacted] that promised to solve the problem, the Branch Manager [redacted] and [redacted] Office I have received the worst customer service in my entire life I want my money refunded, since they have not full filled their end of the contract I am a widow, and cancer survivor living on Social Security benefits and cannot afford to be cheated out of what little money I have Please h
every second quarter there is a new guy who comes to service my homeThe second to the last guy inspected a SF attic from the stairs I have been with Orkin pest control for about years and termite control for the last yearI've had four different service men come to my home to do the work at various timesThe first guy [redacted] was excellent and very professionalThe next guy was a brand new guy who was more afraid of mice than I was and did an inspection of my SF attic from the attic staircaseI then called and his manager (I believe [redacted] was her name) came out with him and did a bit more and assured me she will be back in days to check the attic and the progress madeShe was a no showThat was back in December of In June of 2017, I had a termite inspection done and it was recommended they do some preventative work for which I paid close to $which included monitoring every six monthsalso included, was an inspection by the manager to make sur
I had a bimonthly appointment scheduled without my consent and I called and changed the time, because I work and I just can't assume an appointment will be made without my knowledgeWhen the day of the rescheduled appointment arrived, I received a call and they asked to come earlier in the day as the technician finished up elsewhere and didn't want to come later at my scheduled timeSo we rescheduled yet againI made sue that I was home during the 4:00PM - 6:00PM windowNo one called me and no one showed up You may be good exterminator;s, but you certainly do not know how to run a business This is the second time that I have had an issue with getting someone to comeThe first time, I told your representative that I would go to the Revdex.com
My complaint is that they do not want to service my homeI pay them the bill and I call to schedule an appointment but know one comes or if they come I'm not at home and they refuse to come backI basically paying them for nothing Order_Number: XXXXXXXXX Account_Number: XXXXXXXXXX
I contracted with Orkin for months of bi-monthly service The contract includes additional services as needed to be billed every months over a period of months The company claims to complete a thorough inspection and return promptly at customer request for $every other month I contacted Orkin via Phone on 10/11/to report a mouse in my basement and request an additional service to have the rotting mouse removed and the trap replaced My call was never returned On 10/14/2017, I paid a handy-man $to make a house-call to remove the mouse and mousetrap from the basement where my food, cleaning supplies, etc are stored Frustrated by (1)the lack of response, (2)breach of contract for failure to provide additional service, (3)an uptick in roach (and new baby roach) activity due to Orkin not performing the thorough inspections they claim to (3)finding an empty roach egg casing in a cabinet that Orkin neglected inspect or treat, and (4) being billed every
We have a paid in full, up front contract with this company It's been like pulling teeth to get them to do their job We have on one end of our house a very high wood beam, along with the other beams they have treated for carpenter bees The company has ladder that will reach the foot beam and that ladder always seems to be in Charlotte, NC I called them a month ago stating the bees were doing major damage to that beam, nothing, called again, talked to Ron Pope, supposedly District Manager, he said he would send some guys out to spray and would have to wait weeks to fill the holes, I was fine with that Guys came, sprayed beam, then worker informed me that filling the holes was not in our contract (it is) and I pointed out they filled all the other holes in the other beams Worker said that they just didn't have a ladder high enough to do the job, was told before we signed contract they could scale our roof if they needed to I don't like to be lied to, it makes me very
Orkin Didn't Completed ServiceTook My Money & Ran 3/2/17: Orkin came out and did an assessment of my property and began the treatment processThe contract I entered into with Orkin included, 12months worth of treatment, insulation install, vapor barrier install, french drain installHowever, none of them were completed in full The drain was installed incorrectly and as a result is damaging the north side of the land my home sits on causing it to sinkThe vapor barrier wasn't finishedThe insulation install wasn't finished 4/21/17: Orkin returned to work on complete unfinished repairs, but again only did a half-as jobThe insulation wasn't secured, the new french drain wasn't completed and is still causing damageThe north side of my house and an affected stump weren't treatedThe garage attic needs an access entry and the Orkin representative didn't do it as requested
10/1/service agreement with orkinBob came for the initial treatment for a mice problem in the atticHe recommended a scheduled home inspection due to issues he notedBob stated he would return in 2- days to check attic.Bob did not return10/20/Inspector and salesperson Edward FM [redacted] came to my house for home inspectionThe inspection found the following attic, poor insulation, evidence of mice and nesting in old insulation,mice droppings and urineCrawl space, moisture problem from old poly, poor ventilation from old vents, fungal growth on wood beams and ceiling of crawlEdward stated that the following work would be done, clean out the attic of all existing insulation, spay sanitize the attic clean to remove mice urine and feces, and spray in new insulationInstall 6mm poly to properly enclose the crawl space and remove the moisture issue, clean crawl and remove old barrier, install new auto close vents, and borate treat wood for fungus10/23/Orkin arrive
Two part complaint: 1) unable to reach local office to schedule appointment, and with no response for the past month, for emergency service call 2) Too many different phone numbers to call to reach local office, both in business cards and posted online Unable to determine which is the correct number to call Product_Or_Service: year
I had Orkin to come out to treat a mouse problemI was unsatisfied with their services so the following day I cancelledI called to get my money back because I was disappointed and they stated that they would not give me my money backThey stated that I didn't give them a chance but why would I continue with services if I'm unsatisfied? I would just like my money backTheir guarantee states that if I'm not satisfied in days that I get my money backWell it was only one day, so I feel I am entitled to my money backThank you Account_Number: [redacted]
On November 12, I retained service with Orkin to treat the interior and exterior of my home especially a situation of bees and wasps living in the framework of my home I paid $for service Due to heavy rain the technician could not complete the exterior portion of the service nor could they handle the bee situation I was told that they would come back within days to complete the service and that as soon as my husband drilled holes in the wall they would come back to put insecticide into the holesOn December 6, an additional $was automatically deducted from my bank account for servicesAt this point, a technician still had not been back to the premises to complete the service I called the company and arranged to have a technician come out on December 12, after 2:00pm I specifically asked that they call me approximately minutes prior to arriving so that I could be home to let them inside I never received a phone call, nor did anyone show up t
The Orkin Guarantee is falseOrkin have not returned my calls or messages regarding servicing my home free of charge due to an ineffective product I have received service from Orkin on May 24, to inspect and treat my home for roachesMy appointment was between 10am-12pmI had call to Orkin numerous times that morning to confirm someone was comingNo one came until 12:45pm, which caused me to be late for workThis is unacceptable and unprofessional to show up late for a service I am paying $for If I was late on a payment to them then Orkin would have a problem and want to charge late feesI expect an ON TIME arrival for a service I am paying to a "Revdex.com Accredited" professional companyNot once was I called to be informed of the extremely late arrival nor did I receive an apology to say the leastWhen they came my home was not inspected, and they just starting sprayingI had to request them to do additional work such as using bait gelIt was only applied to a very s
When we initially called the Orkin number for an appointment, my husband was told someone would call us back with an estimate and an appointmentNo one calledWe had a flea issueWe waited a few days and then I called myself to make an appointmentOnce again, I was told by the representative that someone would reach out to meWell, when you have a flea problem, it is hard to waitSo I called back later that day and got yet another representative on the phone who told me that no one should have told me they would call backShe issued me a quote and gave me the date I was looking for and a hour window when the tech would arrive that dayThe day came and the window of time (between 8a-10a) came and went with no tech, and no phone call about a delayAt 10:30a I phoned the local number I was given and the representative told me that there was a "scheduling problem" and that the tech wouldn't be able to come out until between 2p-4pI was upset, but accepted the time she had given
I requested a service call to deal with a potential rodent issue I explained on the phone that the technician might have to access the roof of the house The technician that came was an elderly woman who clearly would not have the capacity to inspect the roof She came into my home & seemed more interested with interacting with my dog than even attempting to deal with the issue It took her more time to write up the invoice than the time she spent inspecting my home It was clear she was neither physically able or had the knowledge to address the issue The company charged me for the call, $+ tax, a total of $which is unfairI contacted their office the same day of the service call, 06OCT17, and explained my concernThey said they would look into & most likely not charge meHowever, when checking my Visa stmt they had charged me I contacted Visa & they suggested to try to resolve the disputeContacted the Company on 06NOV& again on 08NOV& left message
The company promised pest controlThey became the pest in my homeThe technician showed up late, never showed caused inconvenience at my homeThey never delivered what they promised and I have repeatedly told them to stop calling for collection as they won't get another dime from me Product_Or_Service: Pest control
Orkin tore the bottom board off my manufactured home and refuses to replace itHired Orkin for pest control, in assessing my home [redacted] (orkin svc mngr) [redacted] advised replacing insulation and vapor barrier and sanitizeContract was drawn up by [redacted] at Orkin which I signed $to do this workVerified Orkin licensed at L&I License noORKINL*852KWA UBI NoL&I Account ID [redacted] Orkin in doing this work tore out the bottom board/critter barrier on my manufactured home and refuses to put it backThe work is not complete, my house and insulation is not sealed - the bottom board is required and necessary part of thermal packet that holds insulation in, acts as a vapor barrier and critter barrier tooThis work requires permit which Orkin neglected to pull from L&I (I have pulled one am working with L&I - [redacted] ) The work is not complete but Orkin has charged my credit card without my authorization $for work that is not co
Insist on over charging The sprayer did what he was contracted to do early May The amount I owe for that job as I paid that amountBUT Orkin insisted on charging me they kept seeing me bills and I just talked to the office The women said 'no it is 180'All they needed to do is to talk to the sprayer named Angel to find out exactly what he did but no one in the billing office or the manager would do that They are harassing me for money I don't owe them It is a totally dysfunctional officeThere is NO communication among the manager the billing office with the man who actually does the job I am an old lady I am getting totally stressed out by them
During the month of January and February, 2017, Western Pest Services sent me several emails that they had accepted payments from meAt no time, did I give them authorization to charge my credit card for services I usually call them with payment requests.Consequently, they overdrew my checking account causing a dollar charge by my bankEven AFTER they were told three times; twice by phone call and once by email to immediately stop this practice, they continued to take out more money from my accountMy bank manager was notified Product_Or_Service: pest control services
Service Orkin promised but never provided I had have a major ant problem with black antsI hired Orkin to fix the problemThey told me over the phone this was a simple problem to them and they have all the tools and experience to solve my problemThe sales rep came to my house a few days later had me sign a contract and promised me I would be satisfied with the work he does.he put the treatment down in less than 15mins then spent mins sitting in his truckI was expecting him to search for the ant colony or the sourceSo I gave it about weeks and called him backHe said it takes time but he will come spray againHe came out nothingThe ants we even more aggressiveI called orkin office and talk to a repShe said because of the rain the treatment was not effectiveThe sales rep come back when I was not home and sprayedMy wife said he had a attitude telling her they can not stop ants outsideI was shock he said that because the house is brand new they never where insid
This has to be the worst company I have ever encountered. Their customer service tries to keep you from getting the services you were promised when signing your contract. The company tells you that you'll have a 30-day guarantee if the product doesn't work, that's wrong. I continue to call the company and they schedule appointments, only to not show up. They have not called me back. When I received service it was a young kid that had little knowledge about what he was doing; hence, the reason I probably am having issues with their service the first time. The young kid even told me he was rushing because I was the last house for the day. I would never recommend this company. The breach of contract and terms is ridiculous. Product_Or_Service: Pest Control Standard Order_Number: [redacted] Account_Number: [redacted]
in the Orkin Pest Control, [redacted] , has misrepresented the company and services I contracted with them to get rid of my wasp problem They have treated twice and charged me #the first time and $the second time They have not tried to destroy the nest of wasp, they came in both times and spray a little something around the baseboard and left They did not even try to destroy the nests of wasp in the space between the ceiling and roof I have tried talking with four different people in the Orkin company to no avail The two ladies in the office,the salesman Jeff [redacted] that promised to solve the problem, the Branch Manager [redacted] and [redacted] Office I have received the worst customer service in my entire life I want my money refunded, since they have not full filled their end of the contract I am a widow, and cancer survivor living on Social Security benefits and cannot afford to be cheated out of what little money I have Please h
every second quarter there is a new guy who comes to service my homeThe second to the last guy inspected a SF attic from the stairs I have been with Orkin pest control for about years and termite control for the last yearI've had four different service men come to my home to do the work at various timesThe first guy [redacted] was excellent and very professionalThe next guy was a brand new guy who was more afraid of mice than I was and did an inspection of my SF attic from the attic staircaseI then called and his manager (I believe [redacted] was her name) came out with him and did a bit more and assured me she will be back in days to check the attic and the progress madeShe was a no showThat was back in December of In June of 2017, I had a termite inspection done and it was recommended they do some preventative work for which I paid close to $which included monitoring every six monthsalso included, was an inspection by the manager to make sur
I had a bimonthly appointment scheduled without my consent and I called and changed the time, because I work and I just can't assume an appointment will be made without my knowledgeWhen the day of the rescheduled appointment arrived, I received a call and they asked to come earlier in the day as the technician finished up elsewhere and didn't want to come later at my scheduled timeSo we rescheduled yet againI made sue that I was home during the 4:00PM - 6:00PM windowNo one called me and no one showed up You may be good exterminator;s, but you certainly do not know how to run a business This is the second time that I have had an issue with getting someone to comeThe first time, I told your representative that I would go to the Revdex.com
My complaint is that they do not want to service my homeI pay them the bill and I call to schedule an appointment but know one comes or if they come I'm not at home and they refuse to come backI basically paying them for nothing Order_Number: XXXXXXXXX Account_Number: XXXXXXXXXX
I contracted with Orkin for months of bi-monthly service The contract includes additional services as needed to be billed every months over a period of months The company claims to complete a thorough inspection and return promptly at customer request for $every other month I contacted Orkin via Phone on 10/11/to report a mouse in my basement and request an additional service to have the rotting mouse removed and the trap replaced My call was never returned On 10/14/2017, I paid a handy-man $to make a house-call to remove the mouse and mousetrap from the basement where my food, cleaning supplies, etc are stored Frustrated by (1)the lack of response, (2)breach of contract for failure to provide additional service, (3)an uptick in roach (and new baby roach) activity due to Orkin not performing the thorough inspections they claim to (3)finding an empty roach egg casing in a cabinet that Orkin neglected inspect or treat, and (4) being billed every
We have a paid in full, up front contract with this company It's been like pulling teeth to get them to do their job We have on one end of our house a very high wood beam, along with the other beams they have treated for carpenter bees The company has ladder that will reach the foot beam and that ladder always seems to be in Charlotte, NC I called them a month ago stating the bees were doing major damage to that beam, nothing, called again, talked to Ron Pope, supposedly District Manager, he said he would send some guys out to spray and would have to wait weeks to fill the holes, I was fine with that Guys came, sprayed beam, then worker informed me that filling the holes was not in our contract (it is) and I pointed out they filled all the other holes in the other beams Worker said that they just didn't have a ladder high enough to do the job, was told before we signed contract they could scale our roof if they needed to I don't like to be lied to, it makes me very
Orkin Didn't Completed ServiceTook My Money & Ran 3/2/17: Orkin came out and did an assessment of my property and began the treatment processThe contract I entered into with Orkin included, 12months worth of treatment, insulation install, vapor barrier install, french drain installHowever, none of them were completed in full The drain was installed incorrectly and as a result is damaging the north side of the land my home sits on causing it to sinkThe vapor barrier wasn't finishedThe insulation install wasn't finished 4/21/17: Orkin returned to work on complete unfinished repairs, but again only did a half-a
s jobThe insulation wasn't secured, the new french drain wasn't completed and is still causing damageThe north side of my house and an affected stump weren't treatedThe garage attic needs an access entry and the Orkin representative didn't do it as requested
10/1/service agreement with orkinBob came for the initial treatment for a mice problem in the atticHe recommended a scheduled home inspection due to issues he notedBob stated he would return in 2- days to check attic.Bob did not return10/20/Inspector and salesperson Edward FM [redacted] came to my house for home inspectionThe inspection found the following attic, poor insulation, evidence of mice and nesting in old insulation,mice droppings and urineCrawl space, moisture problem from old poly, poor ventilation from old vents, fungal growth on wood beams and ceiling of crawlEdward stated that the following work would be done, clean out the attic of all existing insulation, spay sanitize the attic clean to remove mice urine and feces, and spray in new insulationInstall 6mm poly to properly enclose the crawl space and remove the moisture issue, clean crawl and remove old barrier, install new auto close vents, and borate treat wood for fungus10/23/Orkin arrive
Two part complaint: 1) unable to reach local office to schedule appointment, and with no response for the past month, for emergency service call 2) Too many different phone numbers to call to reach local office, both in business cards and posted online Unable to determine which is the correct number to call Product_Or_Service: year
I had Orkin to come out to treat a mouse problemI was unsatisfied with their services so the following day I cancelledI called to get my money back because I was disappointed and they stated that they would not give me my money backThey stated that I didn't give them a chance but why would I continue with services if I'm unsatisfied? I would just like my money backTheir guarantee states that if I'm not satisfied in days that I get my money backWell it was only one day, so I feel I am entitled to my money backThank you Account_Number: [redacted]
On November 12, I retained service with Orkin to treat the interior and exterior of my home especially a situation of bees and wasps living in the framework of my home I paid $for service Due to heavy rain the technician could not complete the exterior portion of the service nor could they handle the bee situation I was told that they would come back within days to complete the service and that as soon as my husband drilled holes in the wall they would come back to put insecticide into the holesOn December 6, an additional $was automatically deducted from my bank account for servicesAt this point, a technician still had not been back to the premises to complete the service I called the company and arranged to have a technician come out on December 12, after 2:00pm I specifically asked that they call me approximately minutes prior to arriving so that I could be home to let them inside I never received a phone call, nor did anyone show up t
The Orkin Guarantee is falseOrkin have not returned my calls or messages regarding servicing my home free of charge due to an ineffective product I have received service from Orkin on May 24, to inspect and treat my home for roachesMy appointment was between 10am-12pmI had call to Orkin numerous times that morning to confirm someone was comingNo one came until 12:45pm, which caused me to be late for workThis is unacceptable and unprofessional to show up late for a service I am paying $for If I was late on a payment to them then Orkin would have a problem and want to charge late feesI expect an ON TIME arrival for a service I am paying to a "Revdex.com Accredited" professional companyNot once was I called to be informed of the extremely late arrival nor did I receive an apology to say the leastWhen they came my home was not inspected, and they just starting sprayingI had to request them to do additional work such as using bait gelIt was only applied to a very s
When we initially called the Orkin number for an appointment, my husband was told someone would call us back with an estimate and an appointmentNo one calledWe had a flea issueWe waited a few days and then I called myself to make an appointmentOnce again, I was told by the representative that someone would reach out to meWell, when you have a flea problem, it is hard to waitSo I called back later that day and got yet another representative on the phone who told me that no one should have told me they would call backShe issued me a quote and gave me the date I was looking for and a hour window when the tech would arrive that dayThe day came and the window of time (between 8a-10a) came and went with no tech, and no phone call about a delayAt 10:30a I phoned the local number I was given and the representative told me that there was a "scheduling problem" and that the tech wouldn't be able to come out until between 2p-4pI was upset, but accepted the time she had given
I requested a service call to deal with a potential rodent issue I explained on the phone that the technician might have to access the roof of the house The technician that came was an elderly woman who clearly would not have the capacity to inspect the roof She came into my home & seemed more interested with interacting with my dog than even attempting to deal with the issue It took her more time to write up the invoice than the time she spent inspecting my home It was clear she was neither physically able or had the knowledge to address the issue The company charged me for the call, $+ tax, a total of $which is unfairI contacted their office the same day of the service call, 06OCT17, and explained my concernThey said they would look into & most likely not charge meHowever, when checking my Visa stmt they had charged me I contacted Visa & they suggested to try to resolve the disputeContacted the Company on 06NOV& again on 08NOV& left message
The company promised pest controlThey became the pest in my homeThe technician showed up late, never showed caused inconvenience at my homeThey never delivered what they promised and I have repeatedly told them to stop calling for collection as they won't get another dime from me Product_Or_Service: Pest control