We had animals in our attic, and we asked TruTech to remove them The company charged us $for initial trapping, and came out times to set traps I lost contact with the technician, and I asked if they would be coming out to fix the problem They informed me that they wouldn't be finishing the job unless we signed up for a year contract at $for a year I asked them for an estimate to fix the points of entry and asked for an itemized quote for the needed the repairs They said they were professionals, and they are not going to give me the quote I requested They sent me a quote for $and when I asked when they would fix the holes, and they told me that they weren't going to repair the holes, unless we signed up for a contract I reached out to the supervisor, and he said they would not be doing any more free work for us, because we declined the contract We still have animals in our attic, and they caught mice and in order to kill them all we would need th
Did not show up for scheduled appointments I had orkin for inside flea treatmentsThe first initial visit did not take care of the issue so we had to have them come backI had every other month service for inside and out and I have pets so I could only do inside visits on Saturdays and I would have to be outside of the house with my pets for hours or so it is not an easy task to move out with pets for hours so I needed them to actually show up- times a technician did not show for scheduled appointments with a no show no call and then time a tech had to cancel before she was suppose to be there because of [redacted] poor scheduling- Huge inconvenience each time- I want my money back for the entire year I was with them
They sold us a treatment with a year warranty and there is no warranty it was a LIE On July 28, We had a free termite inspection by an Orkin Representative names Scott SmithThere were no termite problems at that time but he told us Orkin offered a time treatment to prevent Termite infestation that came with a year warranty and would be transferrable if we sold our home He noted based on the size and layout of our home the cost would be $ We were hesitant due to the cost but he told us it would be an added value if we ever sold our home because this warranty would transfer to the new owner We agreed and paid him by check He came back on 07-30-and performed the treatment I had to leave for work before it was complete but when he was done he had my husband sign a paper that he completed the treatment It is now and we are selling the home I contacted Orkin to let them know we were selling the home and we would need to transfer the warranty t
On April 21, [redacted] *came to inspect our home for a treatment for termites at the end of the inspection he provided my daugthter via email with a Treatment/Inspection ReportHe explained to me and my daughter [redacted] the cost and other things like my husband had to remove a piece of wood from the basement to be able to get in there, he also showed my daughter & I a video of termites and explained that this treatment really had to be doneA couple days later after speaking to my husband we then decided to go foward with the treatment My daughter [redacted] contacted [redacted] to set up the treatment appointment for May 05, On the day of the treatment Henry arrived to our home to start the treatment Later on in the day Henry was finished in less then about hours ( [redacted] had explained to us that this treatment would take hours) My daughter [redacted] then paid Henry the $1,Later on when my husband got home from work he began to inspect around the house to see what had be
My termite warranty on my new home was reaching expirationThe cost to renew was $I was contacted by a Home Team Representative to renew the warrantyI instructed this person to mail me the agreement and I would sign and send paymentBefore my payment or signed agreement was returned this company ran my credit card for $without consent(My card was on file due to quarterly pest control services I subscribe to) This is inexcusable and illegalIf I had not looked into an email receipt they sent I would have never caught it until I looked at my bank account and saw the $withdrawn from my bank account as well as another $once they processed my checkTurns out the Home Team Representative authorized running my credit card without a signed agreement and more importantly my consentI have canceled all services with this company
The company failed to keep scheduled service call,but instead came at a time I was not available ,and came on day when I told them I wouldn't be available.I requested cancellation of service following that but it was not honored .I don't think I should pay for a service when they knew I would not be available
I was a customer of Orkin in 2013/ Each time the serviceman would come to my home, I had to sign a paper agreeing to the service and I wrote him a check on the spot I just received a bill in the mail from March of for $ I called today and spoke with [redacted] who was extremely rude and unprofessional She claimed to have taken over accounts payable in August, which was months agoShe sent me the contact logs as well as all work orders, none of which contain my physical signature All work orders however, show payment received on the date of service There is no proof that the technician was at my home that day (just their work order claiming he was here at my home)
Absolutely awful customer service Extremely unprofessional, absolutely terrible customer service I had called Orkin for an ant problem we were having, and on different occasions, I spoke with different people from their call center Each time I had them explain what the charges would be, and what they would cover The first guy I spoke to was knowledgeable about pests, but was confusing explaining the pricing Someone called me back later that day to offer me 10% off of what the first guy had quoted, I had them better explain what the cost would be and what it would cover, and I told them I would speak to my partner about whether or not he wanted to go ahead with it Each time I spoke with someone, they all explained that it would be one price for visits throughout the year So I talked with my partner and he gave the go ahead Scheduled someone to come out A guy from their Durango office came out the day of, and he was super friendly and knowledgeable about pests Whe
Have been a client or Orkin for years, in that Orkin sprays my property times per year against bugs, pests, etcThe Orkin rep usually calls ahead of time and leaves a mssg on my voicemailHe then comes at the announced date and goes about his business, usually without me being presentIn June 2017, the Orkin rep also left voicemails once he got to the property, saying that as I was not there, he would not be sprayingOnce I heard the mssg I contacted by phone the Monroe office - explained to the rep that for years they had been spraying the property without me being presentThe rep explained the field rep was new and wasn't aware of this so he preferred not to sprayOrkin subsequently sent somebody, issued another invoive which I promptly paidOrkin has this terrible policy of issueing invoices BEFORE performing service - is this even legal? - so the invoice for June has remained unpaidAnd I have since then been harassed by phone and mail from both Orkin and Rollins, a sist
I had an agreement with Orkin to provide external service for antsOn a service date earlier this year, I saw the Orkin guy park in front of my houseHe sat in his truck for about minutes and then he drove away and never came backAfter that, I cancelled the service in writing on August 1, On what would have been the next service date (August 23, 2018), I saw the Orkin truck park a few doors down the street from my houseOnce again, the guy never got out of the truckAfter a few minutes he drove away, and then I received a text message from Orkin asking me to rate the service that was providedThey have also tried to bill me for service on August 23, even though no service was actually provided and the agreement was already cancelledOther consumers should be aware that this business uses deceptive trade practices Product_Or_Service: pest control Account_Number: [redacted]
Resulting in $in damages Orkin Service Tech caused a gas leak in my homeTech moved a stove while trying to lay pest control traps as a result the gas line was brokenwas called, Firefighters and Utility company arrived to the scene to shut off gasPeople could have diedI had to make $in repairs to gas line, water boiler overflooded as a result of gas line being abruptly shutoff I emailed receipt to [redacted] on Aug6, I spoke with [redacted] at [redacted] at 12pm 8/6/ Aug 7, spoke with [redacted] at 11:49am, informed me that the branch manager [redacted] would be calling me next day Spoke with [redacted] at aug at 11amInformed someone would be calling me No Response on the status of the refund of my damages
During the annual inspection not all of our bait stations were inspected We have tried for weeks to get the inspection re-done to no avail I am filing a complaint against the Midland/Odessa, TX branch of Orkin We have been an Orkin customer for several years utilizing the Sentry Continuous Protection Baiting Plan Until this year, we have been happy with the service provided, however this year has been a complete failure and Orkin has made no attempt to correct the breach of contract On March 7, 2017, [redacted] from the Odessa office was at our home for the annual service inspection The inspection report shows that he arrived at 10:and departed at 10:35, a lapse of minutes, but at least minutes of that time, possibly more, was spent visiting with my wife about the inspection, leaving only minutes or less to do the inspection Compared to the amount of time spent in previous years, minutes was suspiciously short as previous inspections had been more
I have contacted Orkin on multiple occasions in regards to issues with our serviceWe are continuing to see pests in our home after contracting with them for pest control servicesWe are extremely unsatisfied with our service, and even after multiple attempts to contact the office by both myself and my wife, we have been told that our issues would be "looked in to" and there has been zero follow upThe tech has not come inside our home the past few services even though he is putting on the reports that he is treating, that is not the case The last service a couple months ago the tech never even attempted to knock on the door or ring the doorbell (even though there was a car in the driveway and my wife was home) to service the inside of our homeWe have cameras so I can clearly see that he has not attempted to enter the houseIn addition, the technician is careless, sloppy, and completely disregards our property even when only treating the exteriorHe has walked directly through
Orkin sent "chad" to do my annual termite inspection I took one gsd (year old) in for boarding, so that she would not be a problem at the house I kept the other gsd (years old) at home, because she is old and not aggressive, she is passive, so and put her inside my house [redacted] entered my yard through the North half of the double gate on the drive way I opened it for him I did not open nor invite him to open the south half of the double gate Each half is feet wide, so I saw no need to provide him access through the entire foot opening I also opened the smaller gate to the back yard (single wide) for his use We are talking about foot chain link fencing After a rather protracted wait, I went outside into the front yard to see what point we had reached ( [redacted] had told me he had a white gsd at home( I do not believe him now)) When I went into the front yard, the older gsd followed me I was shocked to find both halves of the drive way gate open, for no ap
I have used Orkin Pest Control for over years Of late, I have had recurrent visits to treat silverfish in my home without satisfaction Upon cancelling future services I requested reimbursement of the last payment of $ I was told I would receive a check as the charges were from June It is now September and I have not received this check despite calls to Orkin I was told this would be looked into and I would receive a call back which never came
I contacted Orkin for a rodent problem in our attic I called because they have the Revdex.com seal I found out there is no office on our island The office that assigns the technicians is in HawaiiThe technician contacted me and we set up a time he could arrive to remedy the problem He used a very sticky board trap (I think of them) in the atticThe rat was caught, but managed to break free I asked the technician to set a different trap, which he did I told him that someone mentioned to me that peanut butter was a good lure He didn't have any and I had to provide the bait These traps were too small and probably wouldn't kill rodentsOne of the traps had the bait removed by the rodent without springing itI am very disappointed in the service provided for these reasons: 1.No one answers the phone at the Hawaii office I had to always leave a message No one returned my calls 2.The technician would probably have done a better job if his supervisor provided him with be
I cancelled my contract with Orkin in August as I was moving from Bronx to White Plains and they are still billing me for a treatment that they claim they madeI called and resolved this issue a month ago and now they are going back on their work insisting that despite me cancelling my service I still have to pay for servicesAlso they sent an exterminator to my new house without my knowledge or consent and since I wasn't home he sprayed the outside They now claim that the $is for that I'm concerned that they will continue to send their agents to my house without my consent when I'm not home and charge me for it As stated previously this issue was resolved but they are going back on the agreement that they would delete the charge as I am a long standing customer Product_Or_Service: Extermination
We hired Orkin in April for a Bed Bug issue which cost over $We were assured our problem would be taken care ofWell we are months out and active bed bugs are still being foundIf they do not know whT the hell they are doing give me a partial refundEvery time they come I have to rip my beds apart and wash everything up and put the beds back togetherPlus the chemicals the keep spaying that doing to the bugs is probably killing usDo not use these jokers! Product_Or_Service: April
I continue to receive bills for services when I have informed them I no longer own the house in [redacted] In fact, I have not owned the house for over months Around the time of the sale, I informed ORKIN Pest Control I sold the house and to stop the services This took several phone calls and after a few months, the bills stopped I received a bill today showing I was days late when I NEVER even got the first bill and it has been months! Product_Or_Service: Pest Control - Monitoring and Billing Order_Number: Invoice XX-XXXXXXX
The Orkin Inspector Came and inspected the house and and property. he found mostly subterranean termites below the house. He found a few dry wood termites in the chimney. On in the separate garage he found dry wood termites. He said we need to tent the garage and suggested to tent the house also. He was mostly concerned about the price and pay attention to the total inspection. He did not pay total attention to the property and part of the garage inspection was missed. The East wall bordering the neighbor had a small concrete border and in that area of the garage has a lot of dry wood termites. The garage was not treated because of interference of the neighbor dogs. The Orkin man did not explain to me about the problem. My complaint is that the house was treated but the garage was not as listed in the contract. Product_Or_Service: DryWood Termite
We had animals in our attic, and we asked TruTech to remove them The company charged us $for initial trapping, and came out times to set traps I lost contact with the technician, and I asked if they would be coming out to fix the problem They informed me that they wouldn't be finishing the job unless we signed up for a year contract at $for a year I asked them for an estimate to fix the points of entry and asked for an itemized quote for the needed the repairs They said they were professionals, and they are not going to give me the quote I requested They sent me a quote for $and when I asked when they would fix the holes, and they told me that they weren't going to repair the holes, unless we signed up for a contract I reached out to the supervisor, and he said they would not be doing any more free work for us, because we declined the contract We still have animals in our attic, and they caught mice and in order to kill them all we would need th
Did not show up for scheduled appointments I had orkin for inside flea treatmentsThe first initial visit did not take care of the issue so we had to have them come backI had every other month service for inside and out and I have pets so I could only do inside visits on Saturdays and I would have to be outside of the house with my pets for hours or so it is not an easy task to move out with pets for hours so I needed them to actually show up- times a technician did not show for scheduled appointments with a no show no call and then time a tech had to cancel before she was suppose to be there because of [redacted] poor scheduling- Huge inconvenience each time- I want my money back for the entire year I was with them
They sold us a treatment with a year warranty and there is no warranty it was a LIE On July 28, We had a free termite inspection by an Orkin Representative names Scott SmithThere were no termite problems at that time but he told us Orkin offered a time treatment to prevent Termite infestation that came with a year warranty and would be transferrable if we sold our home He noted based on the size and layout of our home the cost would be $ We were hesitant due to the cost but he told us it would be an added value if we ever sold our home because this warranty would transfer to the new owner We agreed and paid him by check He came back on 07-30-and performed the treatment I had to leave for work before it was complete but when he was done he had my husband sign a paper that he completed the treatment It is now and we are selling the home I contacted Orkin to let them know we were selling the home and we would need to transfer the warranty t
On April 21, [redacted] *came to inspect our home for a treatment for termites at the end of the inspection he provided my daugthter via email with a Treatment/Inspection ReportHe explained to me and my daughter [redacted] the cost and other things like my husband had to remove a piece of wood from the basement to be able to get in there, he also showed my daughter & I a video of termites and explained that this treatment really had to be doneA couple days later after speaking to my husband we then decided to go foward with the treatment My daughter [redacted] contacted [redacted] to set up the treatment appointment for May 05, On the day of the treatment Henry arrived to our home to start the treatment Later on in the day Henry was finished in less then about hours ( [redacted] had explained to us that this treatment would take hours) My daughter [redacted] then paid Henry the $1,Later on when my husband got home from work he began to inspect around the house to see what had be
My termite warranty on my new home was reaching expirationThe cost to renew was $I was contacted by a Home Team Representative to renew the warrantyI instructed this person to mail me the agreement and I would sign and send paymentBefore my payment or signed agreement was returned this company ran my credit card for $without consent(My card was on file due to quarterly pest control services I subscribe to) This is inexcusable and illegalIf I had not looked into an email receipt they sent I would have never caught it until I looked at my bank account and saw the $withdrawn from my bank account as well as another $once they processed my checkTurns out the Home Team Representative authorized running my credit card without a signed agreement and more importantly my consentI have canceled all services with this company
The company failed to keep scheduled service call,but instead came at a time I was not available ,and came on day when I told them I wouldn't be available.I requested cancellation of service following that but it was not honored .I don't think I should pay for a service when they knew I would not be available
I was a customer of Orkin in 2013/ Each time the serviceman would come to my home, I had to sign a paper agreeing to the service and I wrote him a check on the spot I just received a bill in the mail from March of for $ I called today and spoke with [redacted] who was extremely rude and unprofessional She claimed to have taken over accounts payable in August, which was months agoShe sent me the contact logs as well as all work orders, none of which contain my physical signature All work orders however, show payment received on the date of service There is no proof that the technician was at my home that day (just their work order claiming he was here at my home)
Absolutely awful customer service Extremely unprofessional, absolutely terrible customer service I had called Orkin for an ant problem we were having, and on different occasions, I spoke with different people from their call center Each time I had them explain what the charges would be, and what they would cover The first guy I spoke to was knowledgeable about pests, but was confusing explaining the pricing Someone called me back later that day to offer me 10% off of what the first guy had quoted, I had them better explain what the cost would be and what it would cover, and I told them I would speak to my partner about whether or not he wanted to go ahead with it Each time I spoke with someone, they all explained that it would be one price for visits throughout the year So I talked with my partner and he gave the go ahead Scheduled someone to come out A guy from their Durango office came out the day of, and he was super friendly and knowledgeable about pests Whe
Have been a client or Orkin for years, in that Orkin sprays my property times per year against bugs, pests, etcThe Orkin rep usually calls ahead of time and leaves a mssg on my voicemailHe then comes at the announced date and goes about his business, usually without me being presentIn June 2017, the Orkin rep also left voicemails once he got to the property, saying that as I was not there, he would not be sprayingOnce I heard the mssg I contacted by phone the Monroe office - explained to the rep that for years they had been spraying the property without me being presentThe rep explained the field rep was new and wasn't aware of this so he preferred not to sprayOrkin subsequently sent somebody, issued another invoive which I promptly paidOrkin has this terrible policy of issueing invoices BEFORE performing service - is this even legal? - so the invoice for June has remained unpaidAnd I have since then been harassed by phone and mail from both Orkin and Rollins, a sist
I had an agreement with Orkin to provide external service for antsOn a service date earlier this year, I saw the Orkin guy park in front of my houseHe sat in his truck for about minutes and then he drove away and never came backAfter that, I cancelled the service in writing on August 1, On what would have been the next service date (August 23, 2018), I saw the Orkin truck park a few doors down the street from my houseOnce again, the guy never got out of the truckAfter a few minutes he drove away, and then I received a text message from Orkin asking me to rate the service that was providedThey have also tried to bill me for service on August 23, even though no service was actually provided and the agreement was already cancelledOther consumers should be aware that this business uses deceptive trade practices Product_Or_Service: pest control Account_Number: [redacted]
Resulting in $in damages Orkin Service Tech caused a gas leak in my homeTech moved a stove while trying to lay pest control traps as a result the gas line was brokenwas called, Firefighters and Utility company arrived to the scene to shut off gasPeople could have diedI had to make $in repairs to gas line, water boiler overflooded as a result of gas line being abruptly shutoff I emailed receipt to [redacted] on Aug6, I spoke with [redacted] at [redacted] at 12pm 8/6/ Aug 7, spoke with [redacted] at 11:49am, informed me that the branch manager [redacted] would be calling me next day Spoke with [redacted] at aug at 11amInformed someone would be calling me No Response on the status of the refund of my damages
During the annual inspection not all of our bait stations were inspected We have tried for weeks to get the inspection re-done to no avail I am filing a complaint against the Midland/Odessa, TX branch of Orkin We have been an Orkin customer for several years utilizing the Sentry Continuous Protection Baiting Plan Until this year, we have been happy with the service provided, however this year has been a complete failure and Orkin has made no attempt to correct the breach of contract On March 7, 2017, [redacted] from the Odessa office was at our home for the annual service inspection The inspection report shows that he arrived at 10:and departed at 10:35, a lapse of minutes, but at least minutes of that time, possibly more, was spent visiting with my wife about the inspection, leaving only minutes or less to do the inspection Compared to the amount of time spent in previous years, minutes was suspiciously short as previous inspections had been more
I have contacted Orkin on multiple occasions in regards to issues with our serviceWe are continuing to see pests in our home after contracting with them for pest control servicesWe are extremely unsatisfied with our service, and even after multiple attempts to contact the office by both myself and my wife, we have been told that our issues would be "looked in to" and there has been zero follow upThe tech has not come inside our home the past few services even though he is putting on the reports that he is treating, that is not the case The last service a couple months ago the tech never even attempted to knock on the door or ring the doorbell (even though there was a car in the driveway and my wife was home) to service the inside of our homeWe have cameras so I can clearly see that he has not attempted to enter the houseIn addition, the technician is careless, sloppy, and completely disregards our property even when only treating the exteriorHe has walked directly through
Orkin sent "chad" to do my annual termite inspection I took one gsd (year old) in for boarding, so that she would not be a problem at the house I kept the other gsd (years old) at home, because she is old and not aggressive, she is passive, so and put her inside my house [redacted] entered my yard through the North half of the double gate on the drive way I opened it for him I did not open nor invite him to open the south half of the double gate Each half is feet wide, so I saw no need to provide him access through the entire foot opening I also opened the smaller gate to the back yard (single wide) for his use We are talking about foot chain link fencing After a rather protracted wait, I went outside into the front yard to see what point we had reached ( [redacted] had told me he had a white gsd at home( I do not believe him now)) When I went into the front yard, the older gsd followed me I was shocked to find both halves of the drive way gate open, for no ap
I have used Orkin Pest Control for over years Of late, I have had recurrent visits to treat silverfish in my home without satisfaction Upon cancelling future services I requested reimbursement of the last payment of $ I was told I would receive a check as the charges were from June It is now September and I have not received this check despite calls to Orkin I was told this would be looked into and I would receive a call back which never came
I contacted Orkin for a rodent problem in our attic I called because they have the Revdex.com seal I found out there is no office on our island The office that assigns the technicians is in HawaiiThe technician contacted me and we set up a time he could arrive to remedy the problem He used a very sticky board trap (I think of them) in the atticThe rat was caught, but managed to break free I asked the technician to set a different trap, which he did I told him that someone mentioned to me that peanut butter was a good lure He didn't have any and I had to provide the bait These traps were too small and probably wouldn't kill rodentsOne of the traps had the bait removed by the rodent without springing itI am very disappointed in the service provided for these reasons: 1.No one answers the phone at the Hawaii office I had to always leave a message No one returned my calls 2.The technician would probably have done a better job if his supervisor provided him with be
I cancelled my contract with Orkin in August as I was moving from Bronx to White Plains and they are still billing me for a treatment that they claim they madeI called and resolved this issue a month ago and now they are going back on their work insisting that despite me cancelling my service I still have to pay for servicesAlso they sent an exterminator to my new house without my knowledge or consent and since I wasn't home he sprayed the outside They now claim that the $is for that I'm concerned that they will continue to send their agents to my house without my consent when I'm not home and charge me for it As stated previously this issue was resolved but they are going back on the agreement that they would delete the charge as I am a long standing customer Product_Or_Service: Extermination
We hired Orkin in April for a Bed Bug issue which cost over $We were assured our problem would be taken care ofWell we are months out and active bed bugs are still being foundIf they do not know whT the hell they are doing give me a partial refundEvery time they come I have to rip my beds apart and wash everything up and put the beds back togetherPlus the chemicals the keep spaying that doing to the bugs is probably killing usDo not use these jokers! Product_Or_Service: April
I continue to receive bills for services when I have informed them I no longer own the house in [redacted] In fact, I have not owned the house for over months Around the time of the sale, I informed ORKIN Pest Control I sold the house and to stop the services This took several phone calls and after a few months, the bills stopped I received a bill today showing I was days late when I NEVER even got the first bill and it has been months! Product_Or_Service: Pest Control - Monitoring and Billing Order_Number: Invoice XX-XXXXXXX
The Orkin Inspector Came and inspected the house and and property. he found mostly subterranean termites below the house. He found a few dry wood termites in the chimney. On in the separate garage he found dry wood termites. He said we need to tent the garage and suggested to tent the house also. He was mostly concerned about the price and pay attention to the total inspection. He did not pay total attention to the property and part of the garage inspection was missed. The East wall bordering the neighbor had a small concrete border and in that area of the garage has a lot of dry wood termites. The garage was not treated because of interference of the neighbor dogs. The Orkin man did not explain to me about the problem. My complaint is that the house was treated but the garage was not as listed in the contract. Product_Or_Service: DryWood Termite