I received Orkin services on Thursday 08-11-and was not satisfied the young lady who I spoke with told me if I was not satisfied they will come back or return my money so I called them back the same night I was told by a operator they was close but I called even later Wednesday night so she said she would forward my message to the office so someone could return my call Friday but they never did so I called them again Friday the lady I spoke with was very nasty she told me the earliest someone can come out will be Monday so I told her that not what the guaranteed stated so I ask to speak with a manager he was not helpful either he tried to tell me something about a cancellation I had back in I tried to tell him I'm not aware of that I'm calling in regards of uncompleted services on Thursday he said he understood and he will call me back he had another customer service person to call back not him telling me it was me and they was not coming back out so I'm asking her how can they
service not performed at home this happened in the spring of The Orkin technician came to my door to notify me he was at my home to apply chemicalsI was not available to answer the door because I was in the showerWhen I got out of the shower I went out side to talk with the Orkin man but he was goneIt had only been about ten minutes since he rang the door bellThe technician had not been at my house long enough to spread chemicals around the foundationI checked around the house to see if he had applied any chemicalsThere were no signs of any liquid or solid chemicals next to the foundation of the houseI also noticed that none of the weeds growing around the house had been stepped onThe technician would have had to step on the weeds in order to apply any chemicals along the foundationI called Orkin immediate and I told them of my complaintI told them I was not going to pay for the service for that day because no chemicals were appliedOrkin told me the technic
I requested Orkin services due to the fact that I had bugs in my home. In March 2016, I contacted the Orkin rep and asked that he contact me prior to performing the services so that I could be present to let him in my house. That has not happened. A representative has been coming spraying around my home. That is not why I requested services. I have contacted Orkin in Huntsville at least 5 times in the last 2 months since I kept getting bills and services were not being performed. I talked to a representative back in September and she stated that she would have the manager contact me back. That has not happened. Since then, I have called at 4 more times and I can only leave a message. Yet, I get threatening letters from Orkin. Yesterday, I received another bill for services in Nov. And, mind you today is only 01 November. I told the representative back in September that I wanted to cancel the services but have not even heard back from the manager. I am not going to pay for
Orkin sales representative misrepresented the several contracts I signed I did not know that "pest" does not cover all that I consider "pests." I initially contacted Orkin due to a bed bug problem and during this exceedingly stressful time ended up signing a contract for this service and also one for monthly "pest" control services I did not realize what I had done until I realized that I was paying for the bed bug (pest!)service via coupons but also for monthly "pest" control via my VISA cardAnd then termite control I have paid off the termite (pest!)service and am paying for the monthly "pest" control service via the VISA card I refuse to pay any more to a company that takes advantage of an and 91-year old couple The sales approach was confusing and unfair A pest is a pest is a pest...per Webster: a plant or animal detrimental to humans They don't divide "pest" between bed bugs, termites, cockroaches, ants, etc
This company sent there workers out to our home first off he was unprofessional asking questions about our familyAnd they put mouse glue all over the bedroom funiture my mother called in a complaint which was ignored now they are harassing us for the billSending their employee to ring the door bell and put late notices on our front door after they have already sent the bill to collectionsWe made another call telling them to stay away from our home the lady was very rude and said she will continue to send her employee thereThis is the worse business practice I have ever seen
Orkin is trying to charge me for services not renderedThey claim they came to my home and did notWhen I tried to explain this to them they told me to bad and they would send the bill to collections if I didn't payThey also tried to keep performing service after I cancelled the service Product_Or_Service: Pest control Order_Number: None Account_Number:***
We continually have issues receiving bills and renewal notices and have now been cancelled We transferred here in with the Navy and took over an existing contract from the the previous owner who resided in CAFrom the beginning we have always had issues with receiving bills and having our information with the correct customer contact information in their systemPreparing for deployment and doing our budget I realized I hadnt received a bill and called to find out we had been cancelled for non payment and nothing could be done at their office and I had to write to the home office in Dallas TXI could not call or email so I sent a registerd letter and still have recieved no responseI would just like to pay our back pay amount and continue the contract
I have had multiple issues with Orkin over the last monthI have scheduled three appointments with them to terminate mice in my home and they have failed to follow through with all three appointmentsI have small children living in my home, so this was a huge disturbance for my family and their lack of consideration had left a lingering health risk in my homeThe first appointment, I was told they would arrive on September 1st, and they didn't showI took off of work for this appointment and missed out on money I could have made that dayThey did not call and when I called minutes prior to the end of the appointment, I was told that they had a "scheduling miscommunication." They told me that they would be out the following day between and pmI had plans for my birthday and Labor Day weekend to go camping with my family, but ultimately cancelled my trip to accommodate their attempt to resolve the "scheduling miscommunication." They failed to show up to the appointment the f
According to the website, if you are not satisfied with the service within the day period of initial treatment, they offer a money back guarentee I paid the $fee to treat for wasps and mice which I am allergic to (wasp stings) The tech came out and sprayed the house with a chemical solution that was supposed to last for a long period of time (he claimed months minimum) The next day I am stung with a wasp in the same area he had sprayed The solution used did nothing, so I had the tech come back out to retreat He doused the house exterior with more spray A few days go by, and nothing improves, we still have massive amounts of wasps near the entry ways, stinging as you enter or leave the house This service was insufficient and as a result I need to hire a different company to take care of this problem I contacted the local office today to ask for a refund, but they are claiming I now need to have a recurring plan in order to qualify If you look at the company we
In July I called and made an appointment for Orkin Pest Control to come out on July to check and service my deck for carpenter ants, which they didThe bottom of my deck can be done from outside the home but the top of the deck can only be access from inside my homeThe bill was sign by me and a check was issued for $The next day I saw that the carpenter ants was still thereOrkin was called and someone came back out and saw that the ants were along a seam of the deck that was not treated the first timeThere was no charge because it should have been done the first time and the ants would not have been there the next dayAfter that service I never called Orkin againAround Dec/Jan I get a bill for $for service done on Oct Which I did call them to disputeI told them I didn't schedule a date, was not notified, didn't see them, they never enter my house to get to the deck and didn't sign a billNow I have a collection Agency calling me for
When we cancelled the service, they said they would refund the last two months. This never occurred and we have not heard from them. We had their service to treat a mouse infestation. This started approximately back in November 2015 until early summer of 2016. There was no consistency with the staff that came to our house and all they did was re-set traps without finding the true source of the problem to eliminate it. My husband cancelled the service and he was told they would refund the last two months of service. This never occurred because they claimed someone came to the house and sprayed the perimeter for routine bug spraying. There was also no evidence this occurred, as a note or invoice was not left. This was also not why we had the service, to aid in 'routine bug spraying.' We have completed their online survey and also a Yelp review with no response ever received from the company. At this point we feel that they are just a scam to get more money from consumers without actual
I requested that my services with Orkin be cancelled early this summer They ignored my request and now claim that they came to service my home, which they did not When I sent the last payment, I also wrote on the bill that I wanted my service cancelled They have been harassing me for monthsWhen I finally spoke with one of the managers, he told me that because I didnt request cancellation with a manager, that my request wasnt valid He said this was because they dont trust their employees to properly cancel service They keep calling me at least twice a week and they are now threatening to send me to collectionsI will not pay for a service that I cancelled and didnt authorize
05/15/ Re: Service charges for work not completed & poor customer service at the Orkin branch located at [redacted] which covers the Pinellas County Area This letter is being written as a formal complaint against the aforementioned entityI have been a loyal and satisfied customer with this branch since Since then, I have not had any service interruptions or issues and have always paid for services completedMy technician kept me informed as to when he?d be available and would always leave invoices when work was doneThis was done even when nobody was home to serve as validation for the service charge Around February of I was sent a bill for a service that was never completedI know this was never completed because I never received a call for the service and I never received an invoice at my home regarding a serviceI did however receive a bill from this office stating I owed a paymentI immediately informed the office th
Orkin has failed to deliver service according to contract They fail to call in advance, perform services as contracted, and their answering service hangs up on customers Product_Or_Service: Pest control Account_Number: [redacted]
We had a service contract for pest control at our home with [redacted] pest control for multiple yearsDuring the contract times, prior to each visit they would call and schedule the time to ensure they could get access to the houseThe service contract expired in this past JulyThere was no notification or contact of thisIn the following month, August, (without any notification or permission) they showed up and claimed to have treated the outside of our home for pests (they did not treat the inside of the house)They left a bill for $or so dollars and are now insisting to be paidWe had no intention of continuing the service contract and did not authorize, nor did we (the home owners) observe any service being providedWe have explained this to [redacted] and they claim that our contract automatically renewed and we needed to provide day noticeThat was not made clear to us when the service was started years and those terms we not made to us Product_Or_Service:
Orkin Pest Control in Fayetteville, N.Chandled the pest control at my residence for several years with no problemsLast summer we paid them to do a mosquito service which we found to be ineffectiveAt the beginning of this past summer their tech asked if we wanted the mosquito service again and we told him no, it had not worked the previous summerThis past fall we started getting bills for the mosquito service and we called the local office to dispute them and were told we'd have to talk to the manager, who would call us backWe called multiple times and the manager would never speak to us or call backOur bill was finally turned over to collections which I reluctantly paid todayWhat we couldn't understand is that we never saw them do the treatment and they never left a receipt like they had the previous summer, so we are pretty sure they are charging us for something they never did! And, they would never even call and explain or give us the chance to tell them our side-just
I called Orkin and asked if they can come spray a corner on the inside of our condo, which is on the fourth floor of our building, where we had antsA service man came a few days later and did this for usAfter he finished, he filled out a form stating he performed the service for us then checked on the form that we wanted the service performed every other month for the next yearI said no - I do not want any additional servicesThey charged me for the single service they performedAbout two months later, I received a phone call from Orkin attempting to schedule the next appointmentI said I did not want any additional servicesA charge soon appeared on my credit card for this second visitI called and said I did not ask for thisThey apparently came and sprayed outside on the ground/gravel surrounding our condo buildingI said first - I communicated multiple times I did not want this serviceSecondly, I live on the fourth floorThirdly, don't come again because owners in t
I am placing this complaint do to I requested service at my home for hornets and wasps since my wife and family members have got stung several times and I thought by having their services at my home would help with the problems these little things are causingI requested for them to do services while I was home which I get home from work at 3:pm and they would not accommodate that and have come as early as 7:am which I am already at workThey have been at my home on separate occasions and I feel the services that I already paid with my credit card in full have not been taken care ofSince they have been at my home the times I continue to still have the same problemMy wife (ligirlfriend)called them today and was on the phone for over minutes placed on hold for over a minute period and had to speak to three different individuals which I feel is uncalled for and then finally the customer service person said she will have a manager call her back so far that has n
I requested service by orkin to come to my condo to spray for fleas which they did, I was told he would come back for last spray in the next days but never gave me a date or time A month later I received a call stating they came by to spray but never got a email or call saying they would be comingnow when I email their customer service times now I get not email or call from them to finish the job Product_Or_Service: flea spray Order_Number: [redacted]
In February of 2015 I had called Orkin to take care of a case of bed bugs. The inspector came out and handled everything including getting us set up for financing. We paid a bank that worked with Orkin. I believe it was the second week of August of this year that my mother-in-law had gotten the bed bugs and we adviced her to call Orkin because we had used them and their service was fantastic. They told her that they didnt do financing anymore. They also charged her more than what we had paid only a year ago. Now I understand that rates go up. They didnt even give her any mattress covers which we had gotten the day they strayed my house. They told her that she only gets one mattress cover but he had seen the bugs in every room. He told her that she would have to pay $100.00 for any extra covers but they would give her one. Not understanding why this would happen, I just let it go. Well we started seeing them at our house the next week which I called August 17, 2016. They charged me the
I received Orkin services on Thursday 08-11-and was not satisfied the young lady who I spoke with told me if I was not satisfied they will come back or return my money so I called them back the same night I was told by a operator they was close but I called even later Wednesday night so she said she would forward my message to the office so someone could return my call Friday but they never did so I called them again Friday the lady I spoke with was very nasty she told me the earliest someone can come out will be Monday so I told her that not what the guaranteed stated so I ask to speak with a manager he was not helpful either he tried to tell me something about a cancellation I had back in I tried to tell him I'm not aware of that I'm calling in regards of uncompleted services on Thursday he said he understood and he will call me back he had another customer service person to call back not him telling me it was me and they was not coming back out so I'm asking her how can they
service not performed at home this happened in the spring of The Orkin technician came to my door to notify me he was at my home to apply chemicalsI was not available to answer the door because I was in the showerWhen I got out of the shower I went out side to talk with the Orkin man but he was goneIt had only been about ten minutes since he rang the door bellThe technician had not been at my house long enough to spread chemicals around the foundationI checked around the house to see if he had applied any chemicalsThere were no signs of any liquid or solid chemicals next to the foundation of the houseI also noticed that none of the weeds growing around the house had been stepped onThe technician would have had to step on the weeds in order to apply any chemicals along the foundationI called Orkin immediate and I told them of my complaintI told them I was not going to pay for the service for that day because no chemicals were appliedOrkin told me the technic
I requested Orkin services due to the fact that I had bugs in my home. In March 2016, I contacted the Orkin rep and asked that he contact me prior to performing the services so that I could be present to let him in my house. That has not happened. A representative has been coming spraying around my home. That is not why I requested services. I have contacted Orkin in Huntsville at least 5 times in the last 2 months since I kept getting bills and services were not being performed. I talked to a representative back in September and she stated that she would have the manager contact me back. That has not happened. Since then, I have called at 4 more times and I can only leave a message. Yet, I get threatening letters from Orkin. Yesterday, I received another bill for services in Nov. And, mind you today is only 01 November. I told the representative back in September that I wanted to cancel the services but have not even heard back from the manager. I am not going to pay for
Orkin sales representative misrepresented the several contracts I signed I did not know that "pest" does not cover all that I consider "pests." I initially contacted Orkin due to a bed bug problem and during this exceedingly stressful time ended up signing a contract for this service and also one for monthly "pest" control services I did not realize what I had done until I realized that I was paying for the bed bug (pest!)service via coupons but also for monthly "pest" control via my VISA cardAnd then termite control I have paid off the termite (pest!)service and am paying for the monthly "pest" control service via the VISA card I refuse to pay any more to a company that takes advantage of an and 91-year old couple The sales approach was confusing and unfair A pest is a pest is a pest...per Webster: a plant or animal detrimental to humans They don't divide "pest" between bed bugs, termites, cockroaches, ants, etc
This company sent there workers out to our home first off he was unprofessional asking questions about our familyAnd they put mouse glue all over the bedroom funiture my mother called in a complaint which was ignored now they are harassing us for the billSending their employee to ring the door bell and put late notices on our front door after they have already sent the bill to collectionsWe made another call telling them to stay away from our home the lady was very rude and said she will continue to send her employee thereThis is the worse business practice I have ever seen
Orkin is trying to charge me for services not renderedThey claim they came to my home and did notWhen I tried to explain this to them they told me to bad and they would send the bill to collections if I didn't payThey also tried to keep performing service after I cancelled the service Product_Or_Service: Pest control Order_Number: None Account_Number:***
We continually have issues receiving bills and renewal notices and have now been cancelled We transferred here in with the Navy and took over an existing contract from the the previous owner who resided in CAFrom the beginning we have always had issues with receiving bills and having our information with the correct customer contact information in their systemPreparing for deployment and doing our budget I realized I hadnt received a bill and called to find out we had been cancelled for non payment and nothing could be done at their office and I had to write to the home office in Dallas TXI could not call or email so I sent a registerd letter and still have recieved no responseI would just like to pay our back pay amount and continue the contract
I have had multiple issues with Orkin over the last monthI have scheduled three appointments with them to terminate mice in my home and they have failed to follow through with all three appointmentsI have small children living in my home, so this was a huge disturbance for my family and their lack of consideration had left a lingering health risk in my homeThe first appointment, I was told they would arrive on September 1st, and they didn't showI took off of work for this appointment and missed out on money I could have made that dayThey did not call and when I called minutes prior to the end of the appointment, I was told that they had a "scheduling miscommunication." They told me that they would be out the following day between and pmI had plans for my birthday and Labor Day weekend to go camping with my family, but ultimately cancelled my trip to accommodate their attempt to resolve the "scheduling miscommunication." They failed to show up to the appointment the f
According to the website, if you are not satisfied with the service within the day period of initial treatment, they offer a money back guarentee I paid the $fee to treat for wasps and mice which I am allergic to (wasp stings) The tech came out and sprayed the house with a chemical solution that was supposed to last for a long period of time (he claimed months minimum) The next day I am stung with a wasp in the same area he had sprayed The solution used did nothing, so I had the tech come back out to retreat He doused the house exterior with more spray A few days go by, and nothing improves, we still have massive amounts of wasps near the entry ways, stinging as you enter or leave the house This service was insufficient and as a result I need to hire a different company to take care of this problem I contacted the local office today to ask for a refund, but they are claiming I now need to have a recurring plan in order to qualify If you look at the company we
In July I called and made an appointment for Orkin Pest Control to come out on July to check and service my deck for carpenter ants, which they didThe bottom of my deck can be done from outside the home but the top of the deck can only be access from inside my homeThe bill was sign by me and a check was issued for $The next day I saw that the carpenter ants was still thereOrkin was called and someone came back out and saw that the ants were along a seam of the deck that was not treated the first timeThere was no charge because it should have been done the first time and the ants would not have been there the next dayAfter that service I never called Orkin againAround Dec/Jan I get a bill for $for service done on Oct Which I did call them to disputeI told them I didn't schedule a date, was not notified, didn't see them, they never enter my house to get to the deck and didn't sign a billNow I have a collection Agency calling me for
When we cancelled the service, they said they would refund the last two months. This never occurred and we have not heard from them. We had their service to treat a mouse infestation. This started approximately back in November 2015 until early summer of 2016. There was no consistency with the staff that came to our house and all they did was re-set traps without finding the true source of the problem to eliminate it. My husband cancelled the service and he was told they would refund the last two months of service. This never occurred because they claimed someone came to the house and sprayed the perimeter for routine bug spraying. There was also no evidence this occurred, as a note or invoice was not left. This was also not why we had the service, to aid in 'routine bug spraying.' We have completed their online survey and also a Yelp review with no response ever received from the company. At this point we feel that they are just a scam to get more money from consumers without actual
I requested that my services with Orkin be cancelled early this summer They ignored my request and now claim that they came to service my home, which they did not When I sent the last payment, I also wrote on the bill that I wanted my service cancelled They have been harassing me for monthsWhen I finally spoke with one of the managers, he told me that because I didnt request cancellation with a manager, that my request wasnt valid He said this was because they dont trust their employees to properly cancel service They keep calling me at least twice a week and they are now threatening to send me to collectionsI will not pay for a service that I cancelled and didnt authorize
05/15/ Re: Service charges for work not completed & poor customer service at the Orkin branch located at [redacted] which covers the Pinellas County Area This letter is being written as a formal complaint against the aforementioned entityI have been a loyal and satisfied customer with this branch since Since then, I have not had any service interruptions or issues and have always paid for services completedMy technician kept me informed as to when he?d be available and would always leave invoices when work was doneThis was done even when nobody was home to serve as validation for the service charge Around February of I was sent a bill for a service that was never completedI know this was never completed because I never received a call for the service and I never received an invoice at my home regarding a serviceI did however receive a bill from this office stating I owed a paymentI immediately informed the office th
Orkin has failed to deliver service according to contract They fail to call in advance, perform services as contracted, and their answering service hangs up on customers Product_Or_Service: Pest control Account_Number: [redacted]
We had a service contract for pest control at our home with [redacted] pest control for multiple yearsDuring the contract times, prior to each visit they would call and schedule the time to ensure they could get access to the houseThe service contract expired in this past JulyThere was no notification or contact of thisIn the following month, August, (without any notification or permission) they showed up and claimed to have treated the outside of our home for pests (they did not treat the inside of the house)They left a bill for $or so dollars and are now insisting to be paidWe had no intention of continuing the service contract and did not authorize, nor did we (the home owners) observe any service being providedWe have explained this to [redacted] and they claim that our contract automatically renewed and we needed to provide day noticeThat was not made clear to us when the service was started years and those terms we not made to us Product_Or_Service:
Orkin Pest Control in Fayetteville, N.Chandled the pest control at my residence for several years with no problemsLast summer we paid them to do a mosquito service which we found to be ineffectiveAt the beginning of this past summer their tech asked if we wanted the mosquito service again and we told him no, it had not worked the previous summerThis past fall we started getting bills for the mosquito service and we called the local office to dispute them and were told we'd have to talk to the manager, who would call us backWe called multiple times and the manager would never speak to us or call backOur bill was finally turned over to collections which I reluctantly paid todayWhat we couldn't understand is that we never saw them do the treatment and they never left a receipt like they had the previous summer, so we are pretty sure they are charging us for something they never did! And, they would never even call and explain or give us the chance to tell them our side-just
I called Orkin and asked if they can come spray a corner on the inside of our condo, which is on the fourth floor of our building, where we had antsA service man came a few days later and did this for usAfter he finished, he filled out a form stating he performed the service for us then checked on the form that we wanted the service performed every other month for the next yearI said no - I do not want any additional servicesThey charged me for the single service they performedAbout two months later, I received a phone call from Orkin attempting to schedule the next appointmentI said I did not want any additional servicesA charge soon appeared on my credit card for this second visitI called and said I did not ask for thisThey apparently came and sprayed outside on the ground/gravel surrounding our condo buildingI said first - I communicated multiple times I did not want this serviceSecondly, I live on the fourth floorThirdly, don't come again because owners in t
I am placing this complaint do to I requested service at my home for hornets and wasps since my wife and family members have got stung several times and I thought by having their services at my home would help with the problems these little things are causingI requested for them to do services while I was home which I get home from work at 3:pm and they would not accommodate that and have come as early as 7:am which I am already at workThey have been at my home on separate occasions and I feel the services that I already paid with my credit card in full have not been taken care ofSince they have been at my home the times I continue to still have the same problemMy wife (ligirlfriend)called them today and was on the phone for over minutes placed on hold for over a minute period and had to speak to three different individuals which I feel is uncalled for and then finally the customer service person said she will have a manager call her back so far that has n
I requested service by orkin to come to my condo to spray for fleas which they did, I was told he would come back for last spray in the next days but never gave me a date or time A month later I received a call stating they came by to spray but never got a email or call saying they would be comingnow when I email their customer service times now I get not email or call from them to finish the job Product_Or_Service: flea spray Order_Number: [redacted]
In February of 2015 I had called Orkin to take care of a case of bed bugs. The inspector came out and handled everything including getting us set up for financing. We paid a bank that worked with Orkin. I believe it was the second week of August of this year that my mother-in-law had gotten the bed bugs and we adviced her to call Orkin because we had used them and their service was fantastic. They told her that they didnt do financing anymore. They also charged her more than what we had paid only a year ago. Now I understand that rates go up. They didnt even give her any mattress covers which we had gotten the day they strayed my house. They told her that she only gets one mattress cover but he had seen the bugs in every room. He told her that she would have to pay $100.00 for any extra covers but they would give her one. Not understanding why this would happen, I just let it go. Well we started seeing them at our house the next week which I called August 17, 2016. They charged me the