I ended a service contract with this company and thy performed their final service the same dayI asked when I cancelled if I would incur any further charges because my reason for cancelling was financial concernsThey told me that I would not incur further cost because my monthly installments had been paid up to dateI then received a billing statement indicating I owe them $for the final serviceI've tried calling to speak to a service manager and to corporate who sends me back to the field officeThey have not returned my call regarding the situation in months but continue to call to ask when I'm going to pay themI feel this charge is erroneous and they will not drop itI was told there would be no further charge and I explained to them that I would not have authorized a final service of it meant another cost would be incurred Product_Or_Service: Pest control Account_Number: [redacted]
I was billed for services not doneI have terminated the contract but continue to get monthly bills I sent a letter terminating the service without response I called the office back in July to complain, was told a manager would get back to meNo call recieved The office has been uncooperative with schedulingThe had cancelled appointments without reschedulingNo customer service Product_Or_Service: pest control
Company claims to not receive our checks Also, service person does not show up for our regular appointment, and never returns our phone call Product_Or_Service: pest control Account_Number: XXXXXX
My scheduled service was not available because of health issues for me in FebThey sent Aaron out to service anyway and he wasn't allowed to come into the home because of my illnessThis was a lung illness that lasted over monthsBefore I was fully recovered, Orkin was sending me a bill for a service that I didn't receiveThey were calling, sending mail and emails and threatening to come to my houseI finally had to end all contact with them and sent them written notice that if they showed up at my house or contacted me again I would be getting in touch with the policeThey have now sent this to collections in the amount of $I do not owe for a service that I did not receive and I don't feel it is fair for this to be on my credit reportThese people have tried to strong arm and bully me and their behavior is not professional at all Product_Or_Service: pest control Account_Number: [redacted]
We hired Orkin Octto solve a mice problem in our homeThey set traps around but did not look for any areas where the mice were getting inThe next day there were new droppings in all target areas, but no mice were caughtI called for a refund the next day wn the day right of rescission and have not received it as of today, NovInstead of giving me the refund, two weeks later a message was left on my phone to call the companyNo other contact was madeNo refund was madeI did not want to make any further contact w themI simply wanted a refundI called the office today and had to call three times to speak with anyone who would helpFinally I spoke w someone who hassled me so much, including laughing at my frustration, but said I would be given a refundSomeone needs to lose their job over this Product_Or_Service: mice extermination
On November 10th I was scheduled for my quarterly service I was home and waiting for Orkin to arrive They did not come There were thunderstorms this day so I assumed they don't spray during a storm for obvious reasons I was billed anyway I told them that I will not pay for services not performed They agreed and rescheduled This appointment was during a snow storm which I fully understand them not showing up again We rescheduled again for the following thursday and I got stood up yet again They are still saying that I owe them when no services were done It most certainly is not the money, but the principle They have not returned phone calls and have been very rude when I have spoken to them They sent me to collections How can they collect when they have not done service Product_Or_Service: quarterly spraying and traps Order_Number: [redacted] Account_Number: [redacted]
In 2013, I paid Orkin of Little Rock, AR to repair termite damage at my home, Additionally, I paid them to install a vapor/moisture barrier under the home upon completion of installing new floor joists After paying Orkin approximately $10,000, the area under the home began to floodThe vapor barrier was improperly installed, creating a "swimming pool" (the term used recently by a licensed contractor) under the homeThe floors have since buckled and all floor joists must be replacedI have recently been informed by licensed contractors that Orkin repairmen "scabbed" on to termite damaged joists rather than installing new joists as contractedSince Orkin's damage, I've paid for pumping water from the home, removing the vapor barrier, removing carpets, and demolishing an enclosed fireplaceThe last quote I received to repair the damage was $30, Orkin of Little Rock, under the management of [redacted] , has refused to work with me on correcting this problemI have g
Very unprofessional first impression Date of Service 10/28/ Time In 10/28/4:PM Time Out 10/28/5:PM [redacted] Rt# X License# [redacted] Acc# XXXXXXXX WO# XXXXXXXXX $ paid by [redacted] I called scheduled an initial treatment for Friday 10/28/between 2-PMI was unable to be home during that time so I had my brother stay at the houseHe waited, and waited PM came and went, no call or anything to let me know they would be lateI called the local office, who attempted to call the person doing the treatment, to which they got voicemailThey said they left a message for her to call meI asked about compensation due to them failing to arrive in the scheduled time, because my brother had things to do and it was un professional to not even call to let me know they were running behindTo which they said they would submit the request, and either the person at the office or the person doing the treatment would get back to me When I finally
In we paid $ 5,to Orkin for Subterranean Wood Infesting and Termite services that included putting plastic all over our crawling space and installing monitor for the moister and temperature control in the crowing space Now that monitor does not transmit information from crawling space and Orkin says that they are not responsible for fixing the monitor and we have to contact the manufacture of which we had no any information Orkin systematically bills for services that are provided extremely poorly or not at all Few years later Orkin tried to charge us another $ 2,for installation for a dehumidifier that we bought ourselves for $ Product_Or_Service: 10-06- Order_Number: [redacted]
This location has completely unreliable serviceThey have on several occasions not shown up to a service appointment They are irresponsible, and weekend communication with the technician is non existentYou are left hanging if someone will show up for your service, and you cannot speak with the office until MondayThis is POOR AND UNACCEPTABLE They also price gauge and prey on customers' vulnerability and need to have the service performed Product_Or_Service: Bed bug spraying
Orkin came out to our house Thursday 3/16/to spray for pests and insects, the guy that came had ran out of spray and did not have enough to finish the job but asked if he could use our water, he filled up his sprayer bottle with plain water and did not fill it up with anymore chemicals and continued to spray the houseI have called Orkin and said that we wanted a refund because we are still within our days and I can't trust if they are using chemicals and they said they couldn't do that
last week I called the Orkin office and asked [redacted] to have [redacted] call me about the issues we have had with their service and incorrect billing issues This has occurred many times this year with this Orkin branch and I left messages also with [redacted] several times this past summer and our Orkin rep told us she never contacted him with our issues It appears that [redacted] and other office personnel try to prevent communication between the office mgr the Orkin reps and their customers We have another bill this month that is incorrect and need to talk to a manager that can assist us with our situation
Worst off than before Orkin came to my home $1,dollars later for a bed bug problem My comment is that my husband and I spent 1,for your services to rid our home of a bed bug problem and to my regret and horror and dissapointment we still have the problem and if not worse than before I am so sorry to say that I would not recommend Orkin to my worst enemy I am so sad that a company of your status that has been around for so many years would do something to people today and leave them worst off than they were before they handed over $1,of their social security money to you and got no results If it were not for being so ashame of this problem I would stand up in my church and tell the whole congregation what you did to usMy home is not dirty or cluttered so these bed bugs must have been brought in by someone and we are not able to get rid of them but went to you in good faith but instead got burned Very disappointed
I pay annually December for the following calendar yearIn they started billing me quarterlyI literally called them times trying to get an annual bill - they kept saying they would send it, yet I kept getting quarterly billsFinally I received the invoice in JuneI paid the bill in full for all of They came in August and sent me another quarterly billWhat on earth'??'!!!! So I called and they said oops yes, don't pay it that's a mistakeToday I received a bill from a collections agencyFirst of all they just came at the end of last month, secondly they told me they continued to make billing mistakes Now I have to fight with a collections agency and have a credit impactThis is beyond ridiculous
My wife and I bought our present home from the estate of [redacted] & [redacted] The house was purchases on November and had a renewable termite contract from Orkin for $a year The contract was to stay the same as long as you paid the premium on time The attorney handling the estate received a billing from Orkin that was mailed 11/10/and the attorney for the estate made payment on 11/21/with a bank check for the estate A copy of this has been received from the law office of [redacted] in [redacted] We were later informed that Orkin had never cashed the payment I visited the Orkin office in Jonesboro and was told that is we could show where we had tried to make payment that there was no problem [redacted] with [redacted] and [redacted] has sent a second check for payment and it also was not cashed Orkin has insisted that they have never received any payment from [redacted] and [redacted] and cancelled our termite contract on 2/28/[redacted] and [redacted] never receiv
I contracted via my home owners association for bee removalWE paid them in full for the services but the bees never went awayI keep calling Orkin asking for assistanceThey sent someone to check out the bee issue but they never followed up with meI have called almost everyday since the follow up visit (almost weeks)Every time I call I'm promised a call backI was in communication with the Manger [redacted] or [redacted] early one but I haven't had anyone call me for over weeks Account_Number: [redacted]
I hired Orkin in October and paid them over $They sent an "inspector" out to my house because we were being bitten by something and they would determine what it was and then come up with a treatment planThe "inspector" determined it was fleas and carpet beetlesThey came out to treat sending 3-workers for at least hours and said I'd have a repeat treatment in about a weekThe next week, one guy came for maybe an hourThe treatment did not workI called and they came out again several times but again only for 30-minutes by one technicianI called again and texted the technician and Orkin essentially bailed on me for not paying for the bi-monthly outside treatment I also purchasedI stated to them repeatedly that I was not going to pay another dime until I was satisfied with their workI've called the manager and left a message with the person who answered the phone at least times with no call backI called the technician at least twice and sent him a text m
Orkin was fast to get contract payment plan for my mother inlaw! Nothing changed on there job to get rid of bedbugs! My mother in-law which is years of age and we found bedbug problems! Orkin came out and treated the house and left more of a mess than anything! they did not treat the house top to bottom like they should so the bugs mainly moved up away from the chemicals they used! On there day guarantee they only came back once and said the bugs are dieing of but never came back to check up on the cituation! It cost my elderly mother in-law $and nothing was really fixed even before there day guarantee! Mother does not know how to resolve this issue because the bugs are still there very bad and now we have to get terminex out here to make it right! we feel that we was cheated and used of our good nature! we would like a refund with orkin and contract terminated,because the job was not done right
On October 25th I made a call to Orkin to cancel my month to month serviceOn November 1st my account was debitedComplete service wasn't rendered On October 25th I made a call to Orkin to cancel my month to month serviceI have been out of contract with Orkin for a few months nowI had been out of town for weeks prior to this dateWhen I got back in town October 31st there was a note on my door saying Orkin came byOn November my account was debited $I'm very upset about this because I made sure I called to cancel serviceNot only was I charged after cancelling service but the complete service was not renderedWhen I called the manager for the local office he didn't want to hear anything I had to sayHe just kept repeating the same thing over and over againThis debit messed up other things I had going onI have been a customer of Orkin's for almost years nowNot only was I using them to pest control they are also my termite treatment providerThe wa
Technician never showed up to service property Repeated attempts to discuss this with the local office have been fruitless They seem to have no record of my phone calls, letters, or registered letter The manager did tell me how I could verify that the technician came out, but when I followed up I could not find any e-mails that were supposedly sent and my wife denied that she had been contacted They are continuing to press for payment for a service I do not believe was performed Product_Or_Service: Quarterly insect treatment Order_Number: na Account_Number: [redacted]
I ended a service contract with this company and thy performed their final service the same dayI asked when I cancelled if I would incur any further charges because my reason for cancelling was financial concernsThey told me that I would not incur further cost because my monthly installments had been paid up to dateI then received a billing statement indicating I owe them $for the final serviceI've tried calling to speak to a service manager and to corporate who sends me back to the field officeThey have not returned my call regarding the situation in months but continue to call to ask when I'm going to pay themI feel this charge is erroneous and they will not drop itI was told there would be no further charge and I explained to them that I would not have authorized a final service of it meant another cost would be incurred Product_Or_Service: Pest control Account_Number: [redacted]
I was billed for services not doneI have terminated the contract but continue to get monthly bills I sent a letter terminating the service without response I called the office back in July to complain, was told a manager would get back to meNo call recieved The office has been uncooperative with schedulingThe had cancelled appointments without reschedulingNo customer service Product_Or_Service: pest control
Company claims to not receive our checks Also, service person does not show up for our regular appointment, and never returns our phone call Product_Or_Service: pest control Account_Number: XXXXXX
My scheduled service was not available because of health issues for me in FebThey sent Aaron out to service anyway and he wasn't allowed to come into the home because of my illnessThis was a lung illness that lasted over monthsBefore I was fully recovered, Orkin was sending me a bill for a service that I didn't receiveThey were calling, sending mail and emails and threatening to come to my houseI finally had to end all contact with them and sent them written notice that if they showed up at my house or contacted me again I would be getting in touch with the policeThey have now sent this to collections in the amount of $I do not owe for a service that I did not receive and I don't feel it is fair for this to be on my credit reportThese people have tried to strong arm and bully me and their behavior is not professional at all Product_Or_Service: pest control Account_Number: [redacted]
We hired Orkin Octto solve a mice problem in our homeThey set traps around but did not look for any areas where the mice were getting inThe next day there were new droppings in all target areas, but no mice were caughtI called for a refund the next day wn the day right of rescission and have not received it as of today, NovInstead of giving me the refund, two weeks later a message was left on my phone to call the companyNo other contact was madeNo refund was madeI did not want to make any further contact w themI simply wanted a refundI called the office today and had to call three times to speak with anyone who would helpFinally I spoke w someone who hassled me so much, including laughing at my frustration, but said I would be given a refundSomeone needs to lose their job over this Product_Or_Service: mice extermination
On November 10th I was scheduled for my quarterly service I was home and waiting for Orkin to arrive They did not come There were thunderstorms this day so I assumed they don't spray during a storm for obvious reasons I was billed anyway I told them that I will not pay for services not performed They agreed and rescheduled This appointment was during a snow storm which I fully understand them not showing up again We rescheduled again for the following thursday and I got stood up yet again They are still saying that I owe them when no services were done It most certainly is not the money, but the principle They have not returned phone calls and have been very rude when I have spoken to them They sent me to collections How can they collect when they have not done service Product_Or_Service: quarterly spraying and traps Order_Number: [redacted] Account_Number: [redacted]
In 2013, I paid Orkin of Little Rock, AR to repair termite damage at my home, Additionally, I paid them to install a vapor/moisture barrier under the home upon completion of installing new floor joists After paying Orkin approximately $10,000, the area under the home began to floodThe vapor barrier was improperly installed, creating a "swimming pool" (the term used recently by a licensed contractor) under the homeThe floors have since buckled and all floor joists must be replacedI have recently been informed by licensed contractors that Orkin repairmen "scabbed" on to termite damaged joists rather than installing new joists as contractedSince Orkin's damage, I've paid for pumping water from the home, removing the vapor barrier, removing carpets, and demolishing an enclosed fireplaceThe last quote I received to repair the damage was $30, Orkin of Little Rock, under the management of [redacted] , has refused to work with me on correcting this problemI have g
Very unprofessional first impression Date of Service 10/28/ Time In 10/28/4:PM Time Out 10/28/5:PM [redacted] Rt# X License# [redacted] Acc# XXXXXXXX WO# XXXXXXXXX $ paid by [redacted] I called scheduled an initial treatment for Friday 10/28/between 2-PMI was unable to be home during that time so I had my brother stay at the houseHe waited, and waited PM came and went, no call or anything to let me know they would be lateI called the local office, who attempted to call the person doing the treatment, to which they got voicemailThey said they left a message for her to call meI asked about compensation due to them failing to arrive in the scheduled time, because my brother had things to do and it was un professional to not even call to let me know they were running behindTo which they said they would submit the request, and either the person at the office or the person doing the treatment would get back to me When I finally
In we paid $ 5,to Orkin for Subterranean Wood Infesting and Termite services that included putting plastic all over our crawling space and installing monitor for the moister and temperature control in the crowing space Now that monitor does not transmit information from crawling space and Orkin says that they are not responsible for fixing the monitor and we have to contact the manufacture of which we had no any information Orkin systematically bills for services that are provided extremely poorly or not at all Few years later Orkin tried to charge us another $ 2,for installation for a dehumidifier that we bought ourselves for $ Product_Or_Service: 10-06- Order_Number: [redacted]
This location has completely unreliable serviceThey have on several occasions not shown up to a service appointment They are irresponsible, and weekend communication with the technician is non existentYou are left hanging if someone will show up for your service, and you cannot speak with the office until MondayThis is POOR AND UNACCEPTABLE They also price gauge and prey on customers' vulnerability and need to have the service performed Product_Or_Service: Bed bug spraying
Orkin came out to our house Thursday 3/16/to spray for pests and insects, the guy that came had ran out of spray and did not have enough to finish the job but asked if he could use our water, he filled up his sprayer bottle with plain water and did not fill it up with anymore chemicals and continued to spray the houseI have called Orkin and said that we wanted a refund because we are still within our days and I can't trust if they are using chemicals and they said they couldn't do that
last week I called the Orkin office and asked [redacted] to have [redacted] call me about the issues we have had with their service and incorrect billing issues This has occurred many times this year with this Orkin branch and I left messages also with [redacted] several times this past summer and our Orkin rep told us she never contacted him with our issues It appears that [redacted] and other office personnel try to prevent communication between the office mgr the Orkin reps and their customers We have another bill this month that is incorrect and need to talk to a manager that can assist us with our situation
Worst off than before Orkin came to my home $1,dollars later for a bed bug problem My comment is that my husband and I spent 1,for your services to rid our home of a bed bug problem and to my regret and horror and dissapointment we still have the problem and if not worse than before I am so sorry to say that I would not recommend Orkin to my worst enemy I am so sad that a company of your status that has been around for so many years would do something to people today and leave them worst off than they were before they handed over $1,of their social security money to you and got no results If it were not for being so ashame of this problem I would stand up in my church and tell the whole congregation what you did to usMy home is not dirty or cluttered so these bed bugs must have been brought in by someone and we are not able to get rid of them but went to you in good faith but instead got burned Very disappointed
I pay annually December for the following calendar yearIn they started billing me quarterlyI literally called them times trying to get an annual bill - they kept saying they would send it, yet I kept getting quarterly billsFinally I received the invoice in JuneI paid the bill in full for all of They came in August and sent me another quarterly billWhat on earth'??'!!!! So I called and they said oops yes, don't pay it that's a mistakeToday I received a bill from a collections agencyFirst of all they just came at the end of last month, secondly they told me they continued to make billing mistakes Now I have to fight with a collections agency and have a credit impactThis is beyond ridiculous
My wife and I bought our present home from the estate of [redacted] & [redacted] The house was purchases on November and had a renewable termite contract from Orkin for $a year The contract was to stay the same as long as you paid the premium on time The attorney handling the estate received a billing from Orkin that was mailed 11/10/and the attorney for the estate made payment on 11/21/with a bank check for the estate A copy of this has been received from the law office of [redacted] in [redacted] We were later informed that Orkin had never cashed the payment I visited the Orkin office in Jonesboro and was told that is we could show where we had tried to make payment that there was no problem [redacted] with [redacted] and [redacted] has sent a second check for payment and it also was not cashed Orkin has insisted that they have never received any payment from [redacted] and [redacted] and cancelled our termite contract on 2/28/[redacted] and [redacted] never receiv
I contracted via my home owners association for bee removalWE paid them in full for the services but the bees never went awayI keep calling Orkin asking for assistanceThey sent someone to check out the bee issue but they never followed up with meI have called almost everyday since the follow up visit (almost weeks)Every time I call I'm promised a call backI was in communication with the Manger [redacted] or [redacted] early one but I haven't had anyone call me for over weeks Account_Number: [redacted]
I hired Orkin in October and paid them over $They sent an "inspector" out to my house because we were being bitten by something and they would determine what it was and then come up with a treatment planThe "inspector" determined it was fleas and carpet beetlesThey came out to treat sending 3-workers for at least hours and said I'd have a repeat treatment in about a weekThe next week, one guy came for maybe an hourThe treatment did not workI called and they came out again several times but again only for 30-minutes by one technicianI called again and texted the technician and Orkin essentially bailed on me for not paying for the bi-monthly outside treatment I also purchasedI stated to them repeatedly that I was not going to pay another dime until I was satisfied with their workI've called the manager and left a message with the person who answered the phone at least times with no call backI called the technician at least twice and sent him a text m
Orkin was fast to get contract payment plan for my mother inlaw! Nothing changed on there job to get rid of bedbugs! My mother in-law which is years of age and we found bedbug problems! Orkin came out and treated the house and left more of a mess than anything! they did not treat the house top to bottom like they should so the bugs mainly moved up away from the chemicals they used! On there day guarantee they only came back once and said the bugs are dieing of but never came back to check up on the cituation! It cost my elderly mother in-law $and nothing was really fixed even before there day guarantee! Mother does not know how to resolve this issue because the bugs are still there very bad and now we have to get terminex out here to make it right! we feel that we was cheated and used of our good nature! we would like a refund with orkin and contract terminated,because the job was not done right
On October 25th I made a call to Orkin to cancel my month to month serviceOn November 1st my account was debitedComplete service wasn't rendered On October 25th I made a call to Orkin to cancel my month to month serviceI have been out of contract with Orkin for a few months nowI had been out of town for weeks prior to this dateWhen I got back in town October 31st there was a note on my door saying Orkin came byOn November my account was debited $I'm very upset about this because I made sure I called to cancel serviceNot only was I charged after cancelling service but the complete service was not renderedWhen I called the manager for the local office he didn't want to hear anything I had to sayHe just kept repeating the same thing over and over againThis debit messed up other things I had going onI have been a customer of Orkin's for almost years nowNot only was I using them to pest control they are also my termite treatment providerThe wa
Technician never showed up to service property Repeated attempts to discuss this with the local office have been fruitless They seem to have no record of my phone calls, letters, or registered letter The manager did tell me how I could verify that the technician came out, but when I followed up I could not find any e-mails that were supposedly sent and my wife denied that she had been contacted They are continuing to press for payment for a service I do not believe was performed Product_Or_Service: Quarterly insect treatment Order_Number: na Account_Number: [redacted]