I have been a loyal customer with Orkin over twenty yearsThe last four years has been the worst experience with the companyNumerous occasions the company have not service my home in the time frame setup with the company that have forced me to be late for work or cancel personal appointmentsThey will email or call to verify my service and never show up the time givenThis has not happen once or twice but more times than I can countI have had numerous technician in and out of my home because of turn over or illness of technicians which shouldn't be my problem since I'm a paying custometPlus, I have a new technician each month makes me uncomfortable never knowing who you will invite into your homeThe company lacks organization and very disrespectful to their clients timeThis particular organization needs to be closed or the entire staff needs to be retrained in customer serviceI use to respect this company but no more and would never ever recommend this pest service to a
Charged my credit card for visits at eachCredit card co.returned money to me because no recurring service contract signed.Billing my son now In November I called to have Orkin come inspect for pest control of mice I had seen in my homeAn Agent came in November and laid traps, no paperwork was signed or givenI paid by credit card for this visit (a little over $100.00)I later Found charges on my credit card from orkin company on billing statement in March I Called CrCard Coadvised there were no papers signed stating there would be recurring paymentsCrCard company returned charges of each to my accountNo agent ever came to my home with other traps or anything on the dates they charged Jan4th and March 1st or after Orkin has now billed my son by mailing a billing statement dated 5/25/in the amount of so I called and spoke with an agent in the service department who stated Orkin came to my residence on May 3rd and provided serviceI
on first visit said complaint would be handle in short order going on six months still not handledI call exterminator always complaining he is not getting paid if not the month they are taking out when sign up with them it was said if you see anything or hear anything give us a call and we will come out.it was not any results had to call son to help me look around and see if anything was not check found holes in cabinets on wall they did not check my cabinets or storage room connected to my house a total waste of and some dollar signed up these people in Novand still dealing with problemI feel as though I was really taken advantage of because I stay by my self and a senior citizen I have a attic and no one mention going to look up there if I knew how to deal with getting rid of mice I would not have to hire them awful service not saying all of them are bad but this one I feel I got dupedcalled to talk to supervisor said they were out on job left number to contact
request to cancel made but still billed and now in collections after requests to resolve this Due to being unhappy with this company's service, I had requested a cancellation for a technician to come by last quarter The week before I received a text message from the technician reminding me of the appointment I texted him twice Called and left a voicemail message to cancel and that I would not be home that dayI come home from work to a handwritten invoice on my door for his service I contacted the company the next day about him never responding but still coming by Not sure what he did because there was no access to my back yard They have ignored my request to void this invoice and I am now in collections After calling to day, they only indicate that I contacted the office the day after the scheduled visitI also responded to an emailed invoice, no one has ever contacted me abut my issue Only billed me over and over
Orkin stopped providing my contracted and paid service in December After repeatedly calling my tech, I finally began talking with the branch managerHe sent a tech to deliver the service for which I'd paidSince it had been several months since exterior of my home was treated for pests (because of the business's failure to come out, plus two previous service periods that were windy and/or rainy), I ordered an additional product to be applied to my yard and around my homeThe manager was to call and come personally to apply when I was homeI signed the contract for this, and was given three business days during which to cancelAfter two full days went by and I'd heard nothing, I did as was directed in order to cancel and stopped payment on the check I'd issued for the service and told the manager I'd done this and expressed my disappointment and anger at being treated so poorly yet againAt this point he said he'd been out to my house and applied the productThis was NOT wh
Unreasonably EXORBITANT service fee to get out of late payment I was late for payment for more than days For that Orkin says they disconnected my account and to reconnect they charge $as I am a new customer even though I am with them for more than years Yearly charge was only $but for billing be late for more than days - they would disconnect your account and charge you $to restart the account This is EXORBITANTLY more amount than ANY BUSINESS I have ever seen
I did not authorize pest control service nor was I contacted ahead of time to authorize a service call I was mailed a bill for a service call on 1/9/upon when I learned that a service call had been made as I was not home I called on different occasions to have the issue resolved, however each time was told it would be It has not been resolved and I am still receiving a bill I did not sign a contract or give my permission for service with this company I am using a different company for my pest control Product_Or_Service: Pest Control Order_Number: [redacted] Account_Number: [redacted]
Technician serviced home without permission after permission was not granted times by phone I received a phone call from [redacted] who was the technician for my areaHe called me to let me know that I up for service and could he come outI explained to him that at this time I'm not financially able for the service right nowI explained to him that I would call back in within the next couple of months when I'm financially able for the service [redacted] called me again the next week over I once again stated I did not want the service at that time and that I would call back in when readyHe called again several more timesThen he finally showed up unannounced and without my permission to service my homeI called the local office and left a message when I got the report in email stating that my home was serviceNo one ever return my callI received a bill for the service that I stated I did not want service for [redacted] called me because now the account is in collections and I advised him
On November 29, Orkin visited our apartment and sprayed hazardous pesticide chemicals on our security camera and shoesAll of this was captured on my security cameraI called the 1-number for Orkin and the first individual I spoke to said she could understand that this was a problem and why I was concernedShe transferred me to her managerHer manager asked what the issue was, and so I explained what had happenedShe said that it was my landlord's problem for not notifying me that they would be spraying I also tried to ask for the MSDS sheet of the chemicals they had sprayed on my shoes but the Orkin customer service manager hung up on meThis is extremely unprofessional treatment for a problem that Orkin had caused by recklessly and deliberately damaging my personal property Product_Or_Service: Pesticide application
At the end of July we hired Orkin to evaluate our home for batsThe company came out, sprayed for bugs, assessed for bats and laid down sticky trapsA couple weeks later, another employee came out to assess for bats (again), this time, providing a written estimate of the work to be done which included: placing bat excluders, sealing up exterior holes, replacing roof vents and insulation, and removal of excluders after a period of weeksA special division of Orkin was deployed to complete the workThe employee of that division arrived to our home (after canceling one appointment), unprepared and uncertain of the work to be doneHe walked around the home, and let us know that he needed to go to Lowe's for caulkingHe returned to our house, and said he was unable to place the excluder due to inclement weatherHe promised to call us back later in the week, and failed to do soWe called Orkin, and were able to set up another appointmentThe employee returned to our home, pla
Requesting to close account, need confirmation of account closure I called the local Orkin office on November 21, to schedule a between home spraying because we saw bugs The person handling the local office was in a big rush and said "I will call you back in like minutes!" She took my phone number I never got a call back I called back on 11/24/and she said sorry that she did try to call me "multiple times" but had the wrong number written down I requested to close my account, she said sure no problem She could not provide me with a confirmation number, she said she could mail me a "request to cancel" form I asked to speak with a manager but none were available, she said she would have someone call me back As of now I have received no phone calls My account number is [redacted]
Did not proficiently complete the task they were hired to doWas met with hostility when contacting the manager We had bed bugs and contacted Orkin for treatmentWe prepped our house "more than proficiently" and Orkin treated our home times with chemicalWe were advised by the inspecting technician that we did not need heat because we had a smaller case (the bugs were only ever found in one room) We were told that the chemical that they used would last for up to three monthsAfter three months the bed bugs came out of their hiding space in our walls and spread around the bedroom again We contacted OrkinAn inspector came to our home and agreed that they were not treated properly the first time and that this was not a reinfestation We then did our own research and determined that the only possible way to treat our older home was with heat, regardless of the level of infestation We contacted Orkin management and they agreed to retreat our home, this time wit
Due to having an an issue with ants I had orkin come out and spray they signed me up for a one-year contract but he said I could cancel itA few days later I noticed that we still had an ant problem so I called them because they said that if the ants did not go away they would come and spray againWell I called and was told somebody would call me back the next day but nobody didI called again and this time I called the guy that came out and did my service and he said he would come back and spray the next week but he never didTried calling again to no availNow I'm being charged for them supposedly coming out and spraying outside even though they did not leave a note and I told them that I wasn't satisfied with the first time around and that I don't want to keep paying for their service so cancel my contract and she says there's no way out of the contract period even though I was told by the guy who came out that I could cancel it anytimeSo they are charging me when their servi
HomeTeam called me regarding a bill from 12/28/and I was not understanding whyThey have never sent me a bill because when services are rendered I pay on the spotI told them no one came to my home to spray on the date and was not authorized to do soShe always called ahead of time saying she was coming and I'll say YES or NOI received NO call and she did not comeNOW, they are saying her GPS had her hereSHE WAS NOTMy daughter and granddaughter both were here and can attest to it that she did not comeShe did not ring the bell, she did not spray inside or outside; therefore, I am not paying this unjust billIF I SHOULD FIND THAT THIS IS PUT ON MY CREDIT REPORT FOR ANY REASON I WILL BE SUING THE COMPANYI NO LONGER WISH TO DO BUSINESS WITH PEOPLE WHO TRY TO TAKE ADVANTAGE OF AN ELDERLY PERSON
When I called Orkin about their services for bed bugs, I was informed that they have two different treatments: Spray or HeatI was also told that due to the nature of this pest, sometimes it will take a few treatments before they were eliminated and it would be our duty to keep calling until the pest was eliminatedHowever, if days go by without us calling then they will consider the case closedWith that information, I scheduled with the operator to send a technician to the houseAfter the initial analysis of the house, they came back with one option for me: spray treatmentAccording to them, they could not do the heat treatment on the house because of how old it wasI was assured that the spray treatment worked just as well as the heat treatment and therefore I agreed, signed the forms for them to start the treatment and paid about $2,Three days after every treatment the bugs re-appeared as though nothing happenedEverytime we called Orkin we were informed to wait a
We had services provided by Orkin for a pest problem on 10/25/18, the service is guaranteed and the contract also states that if there is a pest issue in between scheduled visits they will come back and address the problem at no extra chargeThe service they provided did not work at all, if anything the pest problem has gotten worse since the house was sprayedWe gave the spray time to work after the orkin man was here but the issue has gotten worseWe have contacted orkin and the guy who sprayed our home several times and we were told by everyone we would get a call back, and absolutely no call back from anyoneThis guarantee is only good for days, but the service hasn't worked at all and no one will call back to address or resolve our issue even though it is in black in white on our contract Product_Or_Service: Pest control service Order_Number: [redacted] Account_Number: [redacted]
Theft of Sentricon termite bait system When I purchased my new home in June 2016, the builder had arranged for HomeTeam Pest Control to install a Sentricon termite bait station system, and paid for a one year termite warranty"I received an email from HomeTeam on which read: Hello [redacted] , This is a second reminder that your termite coverage will expire on4/20/During the construction of your home, HomeTeam Pest Defense installed the Sentricon termite elimination system around the perimeter of your new homeYour home builder LENNAR provided you with a year of complimentary termite warranty coverage, but this will end soonWith termite damage now costing homeowners more than $Billion in property damage per year, continuing your subterranean termite warranty is one of the best things you can do to protect your home Our technician will come to your home and preform a final monitoring service which was prepaid by your home builderHowever, after
The local version of this company is the worst I have ever done business with After the botched my initial work (termite, new vents, moisture barrier, etc), they said they would offer me compensation for their mistakes I waited, and waited, and then got a bill that they said they were going to take care of Apparently they did not, and now are telling me that because of their continued mistakes, I know have to pay another dollars for termite service, because they will not honor their original work from less than years ago I will be cancelling all of my services with them, and going to another agency, as they have continued to do me wrong, and do not care about their integrity, only bleeding me dry of money
I signed Orkin contract in rental home in and suspended in DecOrkin called renter in Feb and performed unauthorized service ACCOUNT # [redacted] Cust Svc.Mgr [redacted] Collinsville, IL I suspended service in and told them after winter in April or May of I will probably start againService was good as to what they didIn Febsomeone called my renter from Orkin and said they were coming to do service thinking I authorizedService was performed and when I got email of bill asking for payment(I didn't know about because the sent bills to rental house instead of my house) Iasked who authorized and noone respondedThen got collection letter from [redacted] and calledI told him I was going to start again in April or May and didn't authorize the Feb treatmentHe acknowledged this but then said I still owed because they did the treatmentI told him I will pay the bill but cancel my contract with Orkin which I had just arranged with him on phone to sta
I have been a loyal customer with Orkin over twenty yearsThe last four years has been the worst experience with the companyNumerous occasions the company have not service my home in the time frame setup with the company that have forced me to be late for work or cancel personal appointmentsThey will email or call to verify my service and never show up the time givenThis has not happen once or twice but more times than I can countI have had numerous technician in and out of my home because of turn over or illness of technicians which shouldn't be my problem since I'm a paying custometPlus, I have a new technician each month makes me uncomfortable never knowing who you will invite into your homeThe company lacks organization and very disrespectful to their clients timeThis particular organization needs to be closed or the entire staff needs to be retrained in customer serviceI use to respect this company but no more and would never ever recommend this pest service to a
Charged my credit card for visits at eachCredit card co.returned money to me because no recurring service contract signed.Billing my son now In November I called to have Orkin come inspect for pest control of mice I had seen in my homeAn Agent came in November and laid traps, no paperwork was signed or givenI paid by credit card for this visit (a little over $100.00)I later Found charges on my credit card from orkin company on billing statement in March I Called CrCard Coadvised there were no papers signed stating there would be recurring paymentsCrCard company returned charges of each to my accountNo agent ever came to my home with other traps or anything on the dates they charged Jan4th and March 1st or after Orkin has now billed my son by mailing a billing statement dated 5/25/in the amount of so I called and spoke with an agent in the service department who stated Orkin came to my residence on May 3rd and provided serviceI
on first visit said complaint would be handle in short order going on six months still not handledI call exterminator always complaining he is not getting paid if not the month they are taking out when sign up with them it was said if you see anything or hear anything give us a call and we will come out.it was not any results had to call son to help me look around and see if anything was not check found holes in cabinets on wall they did not check my cabinets or storage room connected to my house a total waste of and some dollar signed up these people in Novand still dealing with problemI feel as though I was really taken advantage of because I stay by my self and a senior citizen I have a attic and no one mention going to look up there if I knew how to deal with getting rid of mice I would not have to hire them awful service not saying all of them are bad but this one I feel I got dupedcalled to talk to supervisor said they were out on job left number to contact
request to cancel made but still billed and now in collections after requests to resolve this Due to being unhappy with this company's service, I had requested a cancellation for a technician to come by last quarter The week before I received a text message from the technician reminding me of the appointment I texted him twice Called and left a voicemail message to cancel and that I would not be home that dayI come home from work to a handwritten invoice on my door for his service I contacted the company the next day about him never responding but still coming by Not sure what he did because there was no access to my back yard They have ignored my request to void this invoice and I am now in collections After calling to day, they only indicate that I contacted the office the day after the scheduled visitI also responded to an emailed invoice, no one has ever contacted me abut my issue Only billed me over and over
Orkin stopped providing my contracted and paid service in December After repeatedly calling my tech, I finally began talking with the branch managerHe sent a tech to deliver the service for which I'd paidSince it had been several months since exterior of my home was treated for pests (because of the business's failure to come out, plus two previous service periods that were windy and/or rainy), I ordered an additional product to be applied to my yard and around my homeThe manager was to call and come personally to apply when I was homeI signed the contract for this, and was given three business days during which to cancelAfter two full days went by and I'd heard nothing, I did as was directed in order to cancel and stopped payment on the check I'd issued for the service and told the manager I'd done this and expressed my disappointment and anger at being treated so poorly yet againAt this point he said he'd been out to my house and applied the productThis was NOT wh
Unreasonably EXORBITANT service fee to get out of late payment I was late for payment for more than days For that Orkin says they disconnected my account and to reconnect they charge $as I am a new customer even though I am with them for more than years Yearly charge was only $but for billing be late for more than days - they would disconnect your account and charge you $to restart the account This is EXORBITANTLY more amount than ANY BUSINESS I have ever seen
All they did was to spray the floor & spray the windowBut I still have the bugsI believe I should get my money back, for I am still fiting bugs
I did not authorize pest control service nor was I contacted ahead of time to authorize a service call I was mailed a bill for a service call on 1/9/upon when I learned that a service call had been made as I was not home I called on different occasions to have the issue resolved, however each time was told it would be It has not been resolved and I am still receiving a bill I did not sign a contract or give my permission for service with this company I am using a different company for my pest control Product_Or_Service: Pest Control Order_Number: [redacted] Account_Number: [redacted]
Technician serviced home without permission after permission was not granted times by phone I received a phone call from [redacted] who was the technician for my areaHe called me to let me know that I up for service and could he come outI explained to him that at this time I'm not financially able for the service right nowI explained to him that I would call back in within the next couple of months when I'm financially able for the service [redacted] called me again the next week over I once again stated I did not want the service at that time and that I would call back in when readyHe called again several more timesThen he finally showed up unannounced and without my permission to service my homeI called the local office and left a message when I got the report in email stating that my home was serviceNo one ever return my callI received a bill for the service that I stated I did not want service for [redacted] called me because now the account is in collections and I advised him
On November 29, Orkin visited our apartment and sprayed hazardous pesticide chemicals on our security camera and shoesAll of this was captured on my security cameraI called the 1-number for Orkin and the first individual I spoke to said she could understand that this was a problem and why I was concernedShe transferred me to her managerHer manager asked what the issue was, and so I explained what had happenedShe said that it was my landlord's problem for not notifying me that they would be spraying I also tried to ask for the MSDS sheet of the chemicals they had sprayed on my shoes but the Orkin customer service manager hung up on meThis is extremely unprofessional treatment for a problem that Orkin had caused by recklessly and deliberately damaging my personal property Product_Or_Service: Pesticide application
At the end of July we hired Orkin to evaluate our home for batsThe company came out, sprayed for bugs, assessed for bats and laid down sticky trapsA couple weeks later, another employee came out to assess for bats (again), this time, providing a written estimate of the work to be done which included: placing bat excluders, sealing up exterior holes, replacing roof vents and insulation, and removal of excluders after a period of weeksA special division of Orkin was deployed to complete the workThe employee of that division arrived to our home (after canceling one appointment), unprepared and uncertain of the work to be doneHe walked around the home, and let us know that he needed to go to Lowe's for caulkingHe returned to our house, and said he was unable to place the excluder due to inclement weatherHe promised to call us back later in the week, and failed to do soWe called Orkin, and were able to set up another appointmentThe employee returned to our home, pla
Requesting to close account, need confirmation of account closure I called the local Orkin office on November 21, to schedule a between home spraying because we saw bugs The person handling the local office was in a big rush and said "I will call you back in like minutes!" She took my phone number I never got a call back I called back on 11/24/and she said sorry that she did try to call me "multiple times" but had the wrong number written down I requested to close my account, she said sure no problem She could not provide me with a confirmation number, she said she could mail me a "request to cancel" form I asked to speak with a manager but none were available, she said she would have someone call me back As of now I have received no phone calls My account number is [redacted]
Did not proficiently complete the task they were hired to doWas met with hostility when contacting the manager We had bed bugs and contacted Orkin for treatmentWe prepped our house "more than proficiently" and Orkin treated our home times with chemicalWe were advised by the inspecting technician that we did not need heat because we had a smaller case (the bugs were only ever found in one room) We were told that the chemical that they used would last for up to three monthsAfter three months the bed bugs came out of their hiding space in our walls and spread around the bedroom again We contacted OrkinAn inspector came to our home and agreed that they were not treated properly the first time and that this was not a reinfestation We then did our own research and determined that the only possible way to treat our older home was with heat, regardless of the level of infestation We contacted Orkin management and they agreed to retreat our home, this time wit
Due to having an an issue with ants I had orkin come out and spray they signed me up for a one-year contract but he said I could cancel itA few days later I noticed that we still had an ant problem so I called them because they said that if the ants did not go away they would come and spray againWell I called and was told somebody would call me back the next day but nobody didI called again and this time I called the guy that came out and did my service and he said he would come back and spray the next week but he never didTried calling again to no availNow I'm being charged for them supposedly coming out and spraying outside even though they did not leave a note and I told them that I wasn't satisfied with the first time around and that I don't want to keep paying for their service so cancel my contract and she says there's no way out of the contract period even though I was told by the guy who came out that I could cancel it anytimeSo they are charging me when their servi
HomeTeam called me regarding a bill from 12/28/and I was not understanding whyThey have never sent me a bill because when services are rendered I pay on the spotI told them no one came to my home to spray on the date and was not authorized to do soShe always called ahead of time saying she was coming and I'll say YES or NOI received NO call and she did not comeNOW, they are saying her GPS had her hereSHE WAS NOTMy daughter and granddaughter both were here and can attest to it that she did not comeShe did not ring the bell, she did not spray inside or outside; therefore, I am not paying this unjust billIF I SHOULD FIND THAT THIS IS PUT ON MY CREDIT REPORT FOR ANY REASON I WILL BE SUING THE COMPANYI NO LONGER WISH TO DO BUSINESS WITH PEOPLE WHO TRY TO TAKE ADVANTAGE OF AN ELDERLY PERSON
When I called Orkin about their services for bed bugs, I was informed that they have two different treatments: Spray or HeatI was also told that due to the nature of this pest, sometimes it will take a few treatments before they were eliminated and it would be our duty to keep calling until the pest was eliminatedHowever, if days go by without us calling then they will consider the case closedWith that information, I scheduled with the operator to send a technician to the houseAfter the initial analysis of the house, they came back with one option for me: spray treatmentAccording to them, they could not do the heat treatment on the house because of how old it wasI was assured that the spray treatment worked just as well as the heat treatment and therefore I agreed, signed the forms for them to start the treatment and paid about $2,Three days after every treatment the bugs re-appeared as though nothing happenedEverytime we called Orkin we were informed to wait a
We had services provided by Orkin for a pest problem on 10/25/18, the service is guaranteed and the contract also states that if there is a pest issue in between scheduled visits they will come back and address the problem at no extra chargeThe service they provided did not work at all, if anything the pest problem has gotten worse since the house was sprayedWe gave the spray time to work after the orkin man was here but the issue has gotten worseWe have contacted orkin and the guy who sprayed our home several times and we were told by everyone we would get a call back, and absolutely no call back from anyoneThis guarantee is only good for days, but the service hasn't worked at all and no one will call back to address or resolve our issue even though it is in black in white on our contract Product_Or_Service: Pest control service Order_Number: [redacted] Account_Number: [redacted]
Theft of Sentricon termite bait system When I purchased my new home in June 2016, the builder had arranged for HomeTeam Pest Control to install a Sentricon termite bait station system, and paid for a one year termite warranty"I received an email from HomeTeam on which read: Hello [redacted] , This is a second reminder that your termite coverage will expire on4/20/During the construction of your home, HomeTeam Pest Defense installed the Sentricon termite elimination system around the perimeter of your new homeYour home builder LENNAR provided you with a year of complimentary termite warranty coverage, but this will end soonWith termite damage now costing homeowners more than $Billion in property damage per year, continuing your subterranean termite warranty is one of the best things you can do to protect your home Our technician will come to your home and preform a final monitoring service which was prepaid by your home builderHowever, after
The local version of this company is the worst I have ever done business with After the botched my initial work (termite, new vents, moisture barrier, etc), they said they would offer me compensation for their mistakes I waited, and waited, and then got a bill that they said they were going to take care of Apparently they did not, and now are telling me that because of their continued mistakes, I know have to pay another dollars for termite service, because they will not honor their original work from less than years ago I will be cancelling all of my services with them, and going to another agency, as they have continued to do me wrong, and do not care about their integrity, only bleeding me dry of money
I signed Orkin contract in rental home in and suspended in DecOrkin called renter in Feb and performed unauthorized service ACCOUNT # [redacted] Cust Svc.Mgr [redacted] Collinsville, IL I suspended service in and told them after winter in April or May of I will probably start againService was good as to what they didIn Febsomeone called my renter from Orkin and said they were coming to do service thinking I authorizedService was performed and when I got email of bill asking for payment(I didn't know about because the sent bills to rental house instead of my house) Iasked who authorized and noone respondedThen got collection letter from [redacted] and calledI told him I was going to start again in April or May and didn't authorize the Feb treatmentHe acknowledged this but then said I still owed because they did the treatmentI told him I will pay the bill but cancel my contract with Orkin which I had just arranged with him on phone to sta