Orkin pest control guarantee that the product and services that they provided will be done in a conduct and professional mannerUnfortunately they did not provide good customer service or communication skillsThe services provided were not done in a proper manner or resolved
The customer service is TERRIBLE! I signed up for service about a year ago and have only been able to have someone come into my house times to get the house sprayedEvery other time no one called to set an appointment they just came while I wasn't there and sprayed outside and sent me an invoice through email! In March I called to cancel my serviceThe lady I talked to was super understanding and was like well you have to do this last service and then it will be canceledWell then in June I didn't get a phone call or anything letting me know anyone was coming out and I had called and canceled in March so I figured it was doneWell I got an email with an invoice for service because someone just came and sprayed the outside, again not even calling to make an appointmentWell I called to complain and get the charges taken off and they tell me I have to talk to a manager and he will call meA week goes by and I don't receive a callWell I call again and am told oh they are busy so
On November 9th I had need of Orkin Pest Control services; at which time I signed the agreement for $total sales price Per the agreement that I signed is for a monthly installment payments of $When I received the bill it read payment in fullI called the company and asked why I did not received a coupon book as I was informed that I would receivedI explained about the agreement that I had signed of which (6) monthly payments would be made I was told that the "Rep" had made a mistake; that only amounts $and over can be placed on an installment plan I informed them that I was going to go with the agreement arrangement that I had signed My first payment was $$on Dec15th - Second Payment of $on January 8th I later called the company to informed them that I would be making another payment of $in Feband the balance in full in March 2016...per the written agreement I will be paying in full two months ahead of the
Never received service for November which I paid for alreadyNo one contacted me to rescheduleI called the local office and had my service rescheduled for 12-07-and still no one showed up for my scheduled service or called me I again contacted the local office on 12-08-and was told a manager would call me backI never received a call from a manager and contacted local office for a third time which I requested to cancel my service because no one would service my address and was told my refund credit would have to come from the main headquarters No apology or an attempt to fix this issue Product_Or_Service: Pest control Account_Number: XXXXXXXX
orkin will not give me service per our contract in a timely mannerthey purposely set up service time before 7am when no one is available orkin refuses to give me servicei believe its because I am a black owned businessi have called several times to get servicethey make appointment times that are impossible to meetthey over charge me and when asked why they did not give a response
Service provider was very rude and unprofessional The home inspector for orkin called said that because we said we have bad bugs he doesn't need to come out and just quoted a price and stated that because we already know we have themHe also said that he wanted to know if we are getting the service at all before they came out
Home was sprayed by Orkin in for Termites since then there has been a reoccurrance of termites and caused damaged to walls in living area and floors in dining areaDiscussed with Orkin rep and was told that there was nothing they could about the damage and they are still charging me for servicesActivity progessed towards the end of Product_Or_Service: pest control Account_Number: XXXXX
ABSOLUTELY TERRIBLE! Trutech should not get any stars but it required me to enter somethingOn August 14th, [redacted] did a service call to determine I had Chimney Swifts He said to call him when they are gone and he will come and sanitize the chimney and install a cap, which he would order in the meantime I called him a few weeks later when they were gone, and he said he was going to pick up the cap from his boss that Thursday and would call me to set up a day to come sanitize and install itA week went by and I did not hear from [redacted] so I called him and could not get a hold of him on the number that he gave me( [redacted] ) The recording on the phone was for "***" with TruTech but the mailbox was full and I could not leave a message I tried calling for a couple of days in hopes that I could eventually leave a message, but I kept getting the same message for [redacted] and the mailbox was full I now had to contact customer serviceI explained to Tamika my frustration and tol
To whom it may concern: My name is [redacted] ***, the owner of Cypress and Brushy Creek Montessori School I have a problem with Orkin pest control company They are keep sending invoices for the balance that I didn't pay for the service...I copied bank statement to them and send and call them and they said they are going to check and then send another invoice I have a proof that I paid all services until the last month which was November I understand that I paid double because of missed payment but it shows clearly from the bank statement Then, finally they send the final letter that I owed $ I don't understand how they do the business like this Please help me and take care of this matter Thank you and have a nice day! Sincerely, [redacted] ***
I hired Orkin because I was a previous customer with a great service experienceUnfortunately, my original tech was not available so I was assigned different techniciansAfter a couple of appointments, the first tech told me someone would show up on a SaturdayI waited the entire window only to be told I did not have an appointmentI was assigned another tech who did the exact same thing a couple of weeks laterI was not receiving the service times as agreed nor was my pest problem resolvedI requested a refund from customer service because I had the service for several weeks and it did not resolve the problem onceI was referred to the service manager whom I called and text messaged but he never returned my callsThis is the worst customer service I have received in a very long timeI don't understand why as my previous experience was not like this at allI am not unreasonable as I know it takes time to catch mice but I don't understand the lack of follow through and disrega
I had a rep.( [redacted] ) come to my house to talk about a problem I had with what I believed was a small brown squirrel getting in to my house through a small hole by a gutter [redacted] started out with a contract available for @ $and financing availableI rejected thisHe then offered a deal for @ $which I still thought too muchHe came down to $600(+tax) which I acceptedHe had me sign an I-pad and said a contract would be e-mailed to me as it was unreadable on his I-padI never received a contract and did not realize I only received days trapping for the $A couple of days later(FriDec15) a repof ORKIN came and put a trap over the hole, one on the roof and one by my deck steps(why')The traps were put up on Fri.evening, checked 2x on Satonce on Sunand taken down on MoneveningNo squirrels(I believe the squirrel had left before the traps were set up as I never heard any noise from the time the traps were set up)For this ,it was $No contract & no r
In February we contacted Orkin for pest controlAfter talking to the technician that came out we decided to just do the first service and a week follow upWe canceled the year long service and who call if it was necessary for another follow up at anytimeBefore he left we scheduled the week follow upNobody ever came at the scheduled time so my husband calledOrkin stated they would check into it and call us backI never received a call backWe didn't receive another service so I thought it was canceled as I had been toldSuddenly in June (MONTHS LATER) I received a voicemail stating that they had me scheduled for an appointmentDue to my hours at work when I returned the call I had to leave a voicemail because they were closedI again told them that this should have been canceled and I did not want the serviceI came home the next day to find a service order on my door from them and a charge on my checking account for $I called again and told them I wante
I was told that I have a severe infestation of bed bugs in my home and [redacted] the gentlemen from orkin LLC out of grand rapids, MI office told me that I should throw out my beds because of this severe infestationI was told that I need to pay $to use his serviceI called other inspectors and they both told me that they was no bed bugs in my homeHe also told me that he used a bed bug machine to detect the bed bugsHe brought nothing but a phone and a folder inHe did not wear his covers for his feet to not scuff up my floor with his boots like the other gentlemen didVery upset customer
Simply did not uphold their agreement as advertised I was told the first visit then the next visit and every other monthI made it very clear I do not want to be locked into a contract and they told me no problem I can cancel at anytime no chargeThe guy shows up and tells me not the caseI spoke with [redacted] the manager in Hudson who was of ZERO help and on top of that after being lied to they had to pay a guy to come only to tell me I was lied to on the phone
I ordered Orkin service on May They came out to deal with a bee problemPart of the $cost was that they came out once and then again in 7-days They never came or calledI called 2-times with no success so I cancelled the service in June THey said they would cancel and refund In July I called again because they still hadn't refunded and then finally on 7/7/the refunded The issue is on 7/11/they charged me again! They haven't been to my house AND I cancelled the service so being charged makes no sense I have called times and each time they say they will call me back, they haven't I can't get a hold of anyone to refund and at this point I'm furious at their lack of professionalism and honesty in returning my calls They have taken my money without our permission (which should be illegal!) and won't return my call to refund Product_Or_Service: Orkin Pest Control
This complaint is specifically for the Harrisburg area Orkin Pest Control The matter is that back in September I signed up for a quarterly service plan to control the ants around our newly built home After they didn't show for the fist scheduled appointment, I had to call to find out the problem was that they had the wrong address in the system for our home So when that problem finally was corrected, we had our first service in September of Then I hadn't heard from anyone until January when I called for a second serviceThey apparently still had the wrong address and phone number on my account and showed up at the wrong house After that I still didn't get a call about scheduling the second service...I called a week later to find out that they STILL had the wrong phone number on the account The manager [redacted] said that he was new to the branch to come fix some problems and he assured me that this time the problem was fixed After a few weeks I called AGAIN to find ou
I attempted to discontinue services from Orkin, however my requests to discontinue services were ignoredThere was no response to email or phone to my account manager, eventually I was billed for another quarter, because Orkin ignored my requests to discontinue services I have contacted billing and management and been reassured that the billing would be cleared, however I continue to be billed for services, which I was not allowed cancel (so they can charge me) Every time I call Orkin, I am assured that the service is discontinued, and the bill for will be clearedweeks later, I get another billUsually with a late notice, after I have been assured by Orkin manager that this will not happenI was promised a call from Scott Brown, he never called, and I recieved a 60-day notice Branch Manager [redacted] promised it would be cleared Then I got another bill By the way, when I first started with Orkin, my inbox was spammed by Orkin nearly every day, doz
I have several bait traps which were removed from the ground during a landscaping project this summer/fallI have been trying since October to get them re-installed in the groundI initially called & spoke to a woman to schedule a technician to come to my home 10/He never showed up or calledI called again & spoke to a manager who told me he had no record of my first call, but he scheduled me for a visit 12/Again, no one came to my home or called me Product_Or_Service: termite protection Account_Number: XXXXXXXX
I requested service from Orkin and a representative named [redacted] came out to my address He evaluated the situation and said he needed to send out ano I requested service from Orkin and a representative named [redacted] came out to my address He evaluated the situation and said he needed to send out another team to assess the situation He stayed for minutes charged me $and scheduled someone to come out the next day, and they never showed upThen when I called Monday they sent someone else out, [redacted] was his nameThen we never heard from Orkin again until my wife called and got a hold of [redacted] in the officeShe is the one who I left a voicemail for last Monday afternoon when [redacted] left and never received a call back [redacted] cave my wife her direct line and said she'd get back with us, we have since called and left her messages on her direct line and never heard back from herWe just want a refund for the $we spent [redacted] had told us that if we canted to cancel service and
Orkin pest control guarantee that the product and services that they provided will be done in a conduct and professional mannerUnfortunately they did not provide good customer service or communication skillsThe services provided were not done in a proper manner or resolved
The customer service is TERRIBLE! I signed up for service about a year ago and have only been able to have someone come into my house times to get the house sprayedEvery other time no one called to set an appointment they just came while I wasn't there and sprayed outside and sent me an invoice through email! In March I called to cancel my serviceThe lady I talked to was super understanding and was like well you have to do this last service and then it will be canceledWell then in June I didn't get a phone call or anything letting me know anyone was coming out and I had called and canceled in March so I figured it was doneWell I got an email with an invoice for service because someone just came and sprayed the outside, again not even calling to make an appointmentWell I called to complain and get the charges taken off and they tell me I have to talk to a manager and he will call meA week goes by and I don't receive a callWell I call again and am told oh they are busy so
On November 9th I had need of Orkin Pest Control services; at which time I signed the agreement for $total sales price Per the agreement that I signed is for a monthly installment payments of $When I received the bill it read payment in fullI called the company and asked why I did not received a coupon book as I was informed that I would receivedI explained about the agreement that I had signed of which (6) monthly payments would be made I was told that the "Rep" had made a mistake; that only amounts $and over can be placed on an installment plan I informed them that I was going to go with the agreement arrangement that I had signed My first payment was $$on Dec15th - Second Payment of $on January 8th I later called the company to informed them that I would be making another payment of $in Feband the balance in full in March 2016...per the written agreement I will be paying in full two months ahead of the
Never received service for November which I paid for alreadyNo one contacted me to rescheduleI called the local office and had my service rescheduled for 12-07-and still no one showed up for my scheduled service or called me I again contacted the local office on 12-08-and was told a manager would call me backI never received a call from a manager and contacted local office for a third time which I requested to cancel my service because no one would service my address and was told my refund credit would have to come from the main headquarters No apology or an attempt to fix this issue Product_Or_Service: Pest control Account_Number: XXXXXXXX
orkin will not give me service per our contract in a timely mannerthey purposely set up service time before 7am when no one is available orkin refuses to give me servicei believe its because I am a black owned businessi have called several times to get servicethey make appointment times that are impossible to meetthey over charge me and when asked why they did not give a response
Service provider was very rude and unprofessional The home inspector for orkin called said that because we said we have bad bugs he doesn't need to come out and just quoted a price and stated that because we already know we have themHe also said that he wanted to know if we are getting the service at all before they came out
Home was sprayed by Orkin in for Termites since then there has been a reoccurrance of termites and caused damaged to walls in living area and floors in dining areaDiscussed with Orkin rep and was told that there was nothing they could about the damage and they are still charging me for servicesActivity progessed towards the end of Product_Or_Service: pest control Account_Number: XXXXX
ABSOLUTELY TERRIBLE! Trutech should not get any stars but it required me to enter somethingOn August 14th, [redacted] did a service call to determine I had Chimney Swifts He said to call him when they are gone and he will come and sanitize the chimney and install a cap, which he would order in the meantime I called him a few weeks later when they were gone, and he said he was going to pick up the cap from his boss that Thursday and would call me to set up a day to come sanitize and install itA week went by and I did not hear from [redacted] so I called him and could not get a hold of him on the number that he gave me( [redacted] ) The recording on the phone was for "***" with TruTech but the mailbox was full and I could not leave a message I tried calling for a couple of days in hopes that I could eventually leave a message, but I kept getting the same message for [redacted] and the mailbox was full I now had to contact customer serviceI explained to Tamika my frustration and tol
To whom it may concern: My name is [redacted] ***, the owner of Cypress and Brushy Creek Montessori School I have a problem with Orkin pest control company They are keep sending invoices for the balance that I didn't pay for the service...I copied bank statement to them and send and call them and they said they are going to check and then send another invoice I have a proof that I paid all services until the last month which was November I understand that I paid double because of missed payment but it shows clearly from the bank statement Then, finally they send the final letter that I owed $ I don't understand how they do the business like this Please help me and take care of this matter Thank you and have a nice day! Sincerely, [redacted] ***
I hired Orkin because I was a previous customer with a great service experienceUnfortunately, my original tech was not available so I was assigned different techniciansAfter a couple of appointments, the first tech told me someone would show up on a SaturdayI waited the entire window only to be told I did not have an appointmentI was assigned another tech who did the exact same thing a couple of weeks laterI was not receiving the service times as agreed nor was my pest problem resolvedI requested a refund from customer service because I had the service for several weeks and it did not resolve the problem onceI was referred to the service manager whom I called and text messaged but he never returned my callsThis is the worst customer service I have received in a very long timeI don't understand why as my previous experience was not like this at allI am not unreasonable as I know it takes time to catch mice but I don't understand the lack of follow through and disrega
I had a rep.( [redacted] ) come to my house to talk about a problem I had with what I believed was a small brown squirrel getting in to my house through a small hole by a gutter [redacted] started out with a contract available for @ $and financing availableI rejected thisHe then offered a deal for @ $which I still thought too muchHe came down to $600(+tax) which I acceptedHe had me sign an I-pad and said a contract would be e-mailed to me as it was unreadable on his I-padI never received a contract and did not realize I only received days trapping for the $A couple of days later(FriDec15) a repof ORKIN came and put a trap over the hole, one on the roof and one by my deck steps(why')The traps were put up on Fri.evening, checked 2x on Satonce on Sunand taken down on MoneveningNo squirrels(I believe the squirrel had left before the traps were set up as I never heard any noise from the time the traps were set up)For this ,it was $No contract & no r
In February we contacted Orkin for pest controlAfter talking to the technician that came out we decided to just do the first service and a week follow upWe canceled the year long service and who call if it was necessary for another follow up at anytimeBefore he left we scheduled the week follow upNobody ever came at the scheduled time so my husband calledOrkin stated they would check into it and call us backI never received a call backWe didn't receive another service so I thought it was canceled as I had been toldSuddenly in June (MONTHS LATER) I received a voicemail stating that they had me scheduled for an appointmentDue to my hours at work when I returned the call I had to leave a voicemail because they were closedI again told them that this should have been canceled and I did not want the serviceI came home the next day to find a service order on my door from them and a charge on my checking account for $I called again and told them I wante
I was told that I have a severe infestation of bed bugs in my home and [redacted] the gentlemen from orkin LLC out of grand rapids, MI office told me that I should throw out my beds because of this severe infestationI was told that I need to pay $to use his serviceI called other inspectors and they both told me that they was no bed bugs in my homeHe also told me that he used a bed bug machine to detect the bed bugsHe brought nothing but a phone and a folder inHe did not wear his covers for his feet to not scuff up my floor with his boots like the other gentlemen didVery upset customer
Simply did not uphold their agreement as advertised I was told the first visit then the next visit and every other monthI made it very clear I do not want to be locked into a contract and they told me no problem I can cancel at anytime no chargeThe guy shows up and tells me not the caseI spoke with [redacted] the manager in Hudson who was of ZERO help and on top of that after being lied to they had to pay a guy to come only to tell me I was lied to on the phone
Unsatisfactory service, no help keeping pests outWould like refund on last service
I ordered Orkin service on May They came out to deal with a bee problemPart of the $cost was that they came out once and then again in 7-days They never came or calledI called 2-times with no success so I cancelled the service in June THey said they would cancel and refund In July I called again because they still hadn't refunded and then finally on 7/7/the refunded The issue is on 7/11/they charged me again! They haven't been to my house AND I cancelled the service so being charged makes no sense I have called times and each time they say they will call me back, they haven't I can't get a hold of anyone to refund and at this point I'm furious at their lack of professionalism and honesty in returning my calls They have taken my money without our permission (which should be illegal!) and won't return my call to refund Product_Or_Service: Orkin Pest Control
This complaint is specifically for the Harrisburg area Orkin Pest Control The matter is that back in September I signed up for a quarterly service plan to control the ants around our newly built home After they didn't show for the fist scheduled appointment, I had to call to find out the problem was that they had the wrong address in the system for our home So when that problem finally was corrected, we had our first service in September of Then I hadn't heard from anyone until January when I called for a second serviceThey apparently still had the wrong address and phone number on my account and showed up at the wrong house After that I still didn't get a call about scheduling the second service...I called a week later to find out that they STILL had the wrong phone number on the account The manager [redacted] said that he was new to the branch to come fix some problems and he assured me that this time the problem was fixed After a few weeks I called AGAIN to find ou
I attempted to discontinue services from Orkin, however my requests to discontinue services were ignoredThere was no response to email or phone to my account manager, eventually I was billed for another quarter, because Orkin ignored my requests to discontinue services I have contacted billing and management and been reassured that the billing would be cleared, however I continue to be billed for services, which I was not allowed cancel (so they can charge me) Every time I call Orkin, I am assured that the service is discontinued, and the bill for will be clearedweeks later, I get another billUsually with a late notice, after I have been assured by Orkin manager that this will not happenI was promised a call from Scott Brown, he never called, and I recieved a 60-day notice Branch Manager [redacted] promised it would be cleared Then I got another bill By the way, when I first started with Orkin, my inbox was spammed by Orkin nearly every day, doz
I have several bait traps which were removed from the ground during a landscaping project this summer/fallI have been trying since October to get them re-installed in the groundI initially called & spoke to a woman to schedule a technician to come to my home 10/He never showed up or calledI called again & spoke to a manager who told me he had no record of my first call, but he scheduled me for a visit 12/Again, no one came to my home or called me Product_Or_Service: termite protection Account_Number: XXXXXXXX
I requested service from Orkin and a representative named [redacted] came out to my address He evaluated the situation and said he needed to send out ano I requested service from Orkin and a representative named [redacted] came out to my address He evaluated the situation and said he needed to send out another team to assess the situation He stayed for minutes charged me $and scheduled someone to come out the next day, and they never showed upThen when I called Monday they sent someone else out, [redacted] was his nameThen we never heard from Orkin again until my wife called and got a hold of [redacted] in the officeShe is the one who I left a voicemail for last Monday afternoon when [redacted] left and never received a call back [redacted] cave my wife her direct line and said she'd get back with us, we have since called and left her messages on her direct line and never heard back from herWe just want a refund for the $we spent [redacted] had told us that if we canted to cancel service and