ThingCHARGER Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with reservation and once the products are received, I will consider the matter having been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved They issued a full credit after I tried to contact them Several times
Sincerely,
*** ***

At this time, I have been contacted directly by thingCHARGER Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[we have not recieved the refund Answer Here]
In order for the Revdex.com to appropriately process your response,
you MUST answer the question above
Sincerely,
*** ***

At the time of this transaction thingCHARGER was still a crowdfunding campaignWith all crowdfunding campaigns, there is a gap between when you pay for your items and when you receive them. The “crowd” helps “fund” this staand gets Special Deals in return as a thank you from our new
company In the second week of December we were ready to ship these items and asked the individual to re-confirm their package and shipping detailsAt this time both Standard and Expedited shipping was available

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My wife's e-mails to them were ignored, not mine. The Revdex.com should monitor social media for this company, they will find that there are many people that have the same complaints that I had.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I received the following automated response to my query regarding shipping and late delivery:
"##- Please type your reply above this line -##
Thanks for getting in touch
When Amy & I invented thingCHARGER we couldn’t dream of the response we’d get from wonderful folk like you supporting us
We’re shipping now and thrilled with the quality of the product - but we’ve had SO MUCH SUPPORT over the last few weeks its taking us a couple of days to get back to everyone at the moment
We’re committed not only to shipping an amazing product but also being great with supportPlease be patient with us for just a couple of days
Meanwhile here’s what folks are saying:
***
Oh my gosh!! You guys totally ROCK! You guys are doing a fantastic job with the YouTube videos and with your marketing...that's what drew us to you to begin with
When they arrive they will be the talk of the town...AND the officeI'm bringing mine in and using it on my desk( I'm a Systems Administrator so you can imagine the cords on my desk)Can't wait for the guys to see what will be on MY desk! If they're good, perhaps they can receive one next Christmas :)
Thanks Cameron, and I'm sure we'll be absolutely thrilled with theseAnd have more tips than we can ever use! LOL Please pass on to Amy the card is just PERFECTWell done! ~ K.H
***
EEEEP! I’m so excitedThank you all for your diligence in making a good productAnd, thank you Amy, for your patience as a client representativeI hope you and your family have a wonderful holiday season! Thank you! ~ Kathy
***
When I found out this was a crowdfunding project I was totally 100% happy to be part of itThis product is amazingWe are a Samsung family and I will happily wait for the five I orderedGood luck to thingCHARGER! I'm sending the link to your site to everyone I know~ H
***
Thank you ~ Seymour & Amy Segnit
This email is a service from thingCHARGERDelivered by Zendesk."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thing
Charger has emailed me to indicate ordered items will be mailed soon. An arrival date was not indicated. The email , received 1/*/16, read as follows: Congratulations on getting your thingCHARGERs! Here is your information about shipping: As soon as your shipment is on the truck, we will send your *** tracking numberPlease allow a day or two for your email and remember trucks are not loaded on weekendsFrom the moment it is put on the truck to head your way, we will send updates to your email to let you know. And when it is delivered to your door--you will be alerted immediately

First their sales practice is horrible!! Their web site only wants money, does not offer any kind of details as to when the shipping will begin or when to expect their product They will charge you immediately for the shipping cost of course You can contact their customer service and all you get back is some credit you can use towards their accessories
They then credit your shipping which was $but then charge you an additional $of shipping and never receive the $credit back It's a horrible practice, they asked that you share their product on ***, never, I will put out as much negative reviews as I can on this company

We are so grateful that we were able to speak with this individual on the phone We have confirmed their shipping information and their thingCHARGERs are on the way!We are sorry that the address confirmation process was confusing and that we did not get back in touch with them quickly enough
to answer their questions about it. That process looks so different because it was designed for our earliest supportersIt is a place that allows them to add on some of the upgrades and types of tips that we developed, at their suggestion, during the two years that we have been working on making this idea into a realityAdditionally, during that development time period, many people have moved, so we ask our supporters to confirm their current shipping information.We are sincerely sorry that none of this was explained clearlyWe will continue to work with our team to improve communication with our supporters and make sure that they are explaining the process, and why it looks so different, in cases like thisAnd as we begin to catch up to shipping to our newest supporters we will be looking into better ways to allow them to confirm their shipping information when needed.We are so excited that this individual will have their thingCHARGERs very soon We know that they'll love the high quality and beautiful design, as well as the convenience of cord-free charging

At the time of this complaint thingCHARGER was a crowdfunding campaignWe find it unfortunate when there is a misunderstanding about our crowdfunding status, and our Contributor Care team offered a free upgrade for the confusionThe individual has asked for a refund and we have processed one for
them

We are very sorry for the frustration that this individual experiencedIt seems that they may not have been aware when they selected their perk package that thingCHARGER is still a crowdfunding campaign. With crowdfunding, an inventor takes a good idea to the internetThere, many people
contribute a small amount of money towards making that idea into a realityThe inventor then takes that money and uses it to create, manufacture, and ship the productWhen the product is ready, it is then shipped out to all the people who supported its creation, as a thank-you gift.Because of that process, there is usually a lag between when contributions are received and when perk packages are shippedThis can feel frustrating, but it is a part of crowdfunding. llThis individual contacted us this Sunday, February ***When we became aware that this individual had not been aware of our crowdfunding status, we attempted to meet their expectations and ship to them. Because we are a crowdfunding campaign that began in 2013, many of our supporters have asked that we include a place for them to add any upgrades or additional tips that they might want, but that were not available when they first contributedWe do this just before shipping, at the same time as we confirm their shipping address and preferences. This individuals package contained the correct tips to charge Android and newer *** devices We have one additional tip available at this time, which supporters can add to their package for older *** devicesWe do not include these automatically as most supporters have moved to newer devicesHowever, we do like to make them available. Unfortunately this individual encountered some difficulty while completing this process and when we attempted to resolve the issue with them, did not respond to usAt that point, they filed this complaint.While we would have been happy to assist them further with the final checkout process or help them to confirm their shipping information in another way, we are going to honor the request that they have made for a refund We have started that refund process and emailed the individual to notify them. Again, we are sorry that they experienced frustration and are going to offer them the solution that works best for them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have requested a return authorization for this product based upon the following conditions:1) The product did not work as advertised.2) The product was delivered incomplete, without all the necessary parts to make each of the products that I ordered (all were identical) operable.3) The product was delivered much later than promised.4) I returned all of the (identical) products on January **, 2016, as instructed by the company.5) I have STILL not received my REFUND.6) A partial refund, due to a RESTOCKING FEE is unacceptable.7) I expect a FULL REFUND in the amount of $127.65 which is what I paid for the product.8) In addition I incurred an additional expense, in shipping charges paid by me of $to return the product. 9) I will accept nothing less than a FULL REFUND of $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has sent you an additional response Please read below:
I had *** on our team check on that caseAs so often we've done everything we can but the individuals actions have made it impossible to close: they won't close with you because we haven't done a refundWe can't do a refund because they've filed a credit card chargebackI hate this stuffSee below
Hello Seymour,
//We answered this complaint on the Revdex.com on January ***
The individual has not accepted our response yet because they are waiting to do so until they receive a refundHowever, they have an active credit card dispute
They claim that their dispute is no longer active as of January ***, but so far Stripe has not released the account to allow us to process a refund
We have emailed them and let them know that we are still waiting for notification from the bank of the closure of their dispute.
We have emailed Stripe twice regarding this and asking them to investigate.
I have been checking on this account daily in our Stripe center
I am sorry that I haven't gotten this one resolved yetWe are working on it and did explain the dispute process in our Revdex.com response
>> The All-Time #Mobile Accessory Crowdfunding Campaign:
>> ***
The very best:Seymour S***
thingCHARGER ***
** *** *** ***

thingCHARGER is working with this individual to resolve this
issueAshley G***, our Operations Manager, has had direct email contact with
this individualA refund was issued and the credit card processing company has
confirmed this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.I will take thing charger for their word WHEN the product arrives
Sincerely,
*** ***

We apologize for this individual's frustration because they were not able to use our product. In the Frequently Asked Questions section of our website, it clearly states that GFI outlets are not standard sized outlets, so our thingCHARGER doesn't often fit into the GFI outlets. I am so
sorry if this person was not aware of that when selecting their package with us. Our return policy states that we accept returns within days of receipt of your thingCHARGERsWhen this individual asked for a refund, they were outside of our return time frameWe have reached out to this individual and are happy to offer an exception in our policy and will accept this person's return

It has been over months and we haven't heard a thing We ordered chargers

Revdex.com:At this time, my complaint, ID *** regarding thingCHARGER Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

We are truly mystified that this complaint has occurredThis individual's package is in route to them We are a crowdfunding campaign that started shipping in SeptemberWe have made every effort to show that we are a crowdfunding campaign.*In our video that auto plays on the
homepage Amy and Seymour do ask for contributions to help us launch thingCHARGER.*On the front page of our website, you will see the phrase “Contribute now to our pre-launch campaign and receive thingCHARGER(s) as an awesome thank-you perk from us when we ship, located at the bottom of the page.*In addition, when selecting your perk package and preparing to hit the “continue to payment” button, you will see these words written below: “Contribute now to our pre-launch campaign and receive thingCHARGER(s) as an awesome thank-you perk from us when we ship.”*Also, our terms and conditions page does clearly outline our crowdfunding statusHere is that link: *** Our customer service team is the best around and we are truly dedicated to taking care of our supporters

I'm so sorry you did not hear back from usWe would love to make this up to you and request that you contact us directly at *** We truly THANK YOU
for your enthusiasm for thingCHARGER. Hopefully I can clear this up for youthingCHARGER is still a crowdfunding campaign. It seems that perhaps you did not realize this, and we apologizeI would love to make this rightOf course, we will work with you to fix this immediatelyI'd love to give you some more information: WHEN WILL YOU SHIP TO ME? We have shipped to nearly 20,supporters at this time. We expect to ship to you early in the New Year and we will have special deals available to you at that pointWHAT IS CROWDFUNDING? In case you are unfamiliar with crowdfunding, it is a new type of staplatform where inventors launch a new product and interact in special ways with supportersThat is the reason that we charge your card now. With all crowdfunding campaigns, there is a gap between when you pay for your items and when you receive them. The “crowd” helps “fund” this staand gets Special Deals in return as a thank you from our new company. We have a wonderful supporter baseYou are all like family to us here at thingCHARGERYou can read more about crowdfunding online, in places such as Wikipedia. It has grown more and more popular over the years with many new companies being launched this wayOf course, if this presents a problem for you, please let us know and we will work to get this resolved for you right away