Ticket Galaxy

RevDex.com,
'Times New Roman', serif;">Thank
you for bringing this matter to our attentionWe take customer service
seriously and appreciate the opportunity to respond to MrRandleman's
concerns
Mr
Randleman is correct in that the games are played on multiple days, however the
NCAA changed the format of the tournament for this yearThe first weekend of
the NCAA tournament used to be called Round 1, where there were multiple days
of gamesHowever, since the NCAA added the four-team "play-in" this year, what
was originally Round is now called Rounds & 3, and the four-team
plis now called Round Included in Rounds & are three different
sessionsRounds & Session is for the afternoon games on March 20,
Rounds & Session is for the evening on March 20, and Rounds &
is for the afternoon games on March
The
ticket listing that MrRandleman purchased was advertised as: NCAA Men's
Basketball Tournament: Rounds & - Session Mar 6:00PMIf the
event was to include tickets to an additional day, the listing would have also
included that date in the event headingAlthough these listings are different
than previous tournament years, the advertising of the event was consistent
with how the NCAA was distributing tickets this year
Also,
once the teams were selected for the event, the team names were entered into
the event heading to provide additional clarification that this was a single
event listingMrRandleman purchased his tickets in October prior to the team
names being advertised, however the designation Session was specific to the
evening games on March
Mr
Randleman received the tickets that he ordered and therefore no refund is due
We hope this fully explains the matter

Hello Revdex.com,
Customer has called in and spoken with one of our representatives and has accepted an additional refund for her ticketsAt this point, the customer seems to be taken care of and much happier at this juncture.
Please let
us know if there is anything else we can doThank you for mediating,
Doug, Ticket Galaxy

Revdex.com,
We have already responded to the customer numerous times regarding this purchaseIn addition to the customer's complaints to the Revdex.com, MsEckert also filed a chargeback and spoke with members of our customer service departmentWhen she spoke to the customer service department she did so prior to the event date that she purchased tickets toShe was informed at this time that all sales are final and that her order would not be cancelled or refundedShe also received reminder emails about her tickets, which again stated that all sales are final
The tickets that MsEckert purchased were available for her to use at the designated event and therefore neither a refund nor alternate tickets will be providedWe hope this fully resolves the matter

Revdex.com,
Thank you for bringing this matter to our attentionWe take
customer service seriously and appreciate the
opportunity to respond to Ms
*** concerns
Our customer service records indicates that the order *** *** is referencing was placed under the name Steven Dorsey and was placed
over the phone with a customer service representative from the website www.TicketsW.comWhen the order was placed
the customer was informed that the order was being placed on the secondary
market which acts as an intermediary between ticket buyers and ticket sellers,
and that the website is not a box office or a venueThe customer was also
informed that ticket prices may be above or below face value and that all sales
are finalThere are no refunds, exchanges, or cancellationsIf an event is
cancelled without a rescheduled date a refund will be provided less the
shipping feeIf an event is postponed tickets will be valid for the
rescheduled date and a refund will not be provided
In addition to the customer service representative providing
this information over the phone before the transaction was finalized, the recording
on the phone also states that all orders placed over the phone are still
subject to that website's terms and policiesTherefore, *** *** and *** *** were well informed of the website's policies including the fact that
ticket prices may be above face value and that all sales are final
Before completing the order and agreeing to these policies
the representative also provided a complete breakdown of the total of the
orderThe breakdown included the price per ticket, the extra service fee and
the delivery fee for the orderIf *** *** or *** *** had any questions
about the order that was being placed or the website's terms and policies they
were free to ask the representative at any point before completing their order
However, since the website’s policies were agreed to, and the customer
willingly completed the order no refund will be provided for this purchaseWe
hope this fully explains the matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI waited until the credit was posted to my account before responding.
Sincerely,
Kelly Mcbride

Dear Revdex.com,Thank you for continuing to mediate. We apologize for *** *** further confusionOur charge shows up on statement's as TICKET GALAXY *** for ease of identification and to minimize confusion. We still do not have any record of us charging *** *** for any ticketsWe recommend that he contacts the company who charged his card. We sincerely hope that this clears things up.Thank you again for mediating,Doug,Ticket Galaxy

This is a ticket delivery businessThey do not deliver tickets that you pay forIt's that simpleI ordered tickets and ultimately was unable to download themI was told my computer was outdated, my printer was outdated AND that it was my lack of computer prowess that resulted in my tickets not being available I happen to have very updated, very new *** laptop, desktop and phoneI also used updated *** equipment at workNo goThe "head" of the company was speaking to me on a very fuzzy phone and got real scared when I asked him to repeat what he saidHe stated "I don't consent to being recorded or monitored!!" Of course you don't, sirYou are running a scamHa! What a loser

Dear Revdex.com,
We are disappointed to hear the *** *** has rejected our responseAs of this moment, we do not have *** ***'s money to refund, so there is nothing further that we can doI have already contacted the manager of the department in regards to the service that *** *** receivedThank you,
Doug, Ticket Galaxy

Complaint: ***
I am rejecting this response because: Their seating chart is very misleadingThe service they provide is a scam, I received my tickets The tickets from TicketGallxy are sold by *** and mailed to meGalaxy charged me $113per ticket which *** sold for $plus a charge of $service fee times for two tickets and $charge for an E ticket whatever that is I just feel they ripped me offWhen I wanted to cancel my order they hadn't bought the tickets from *** yet and could have easily canceled but instead choose to rip me off for about a $or more in fees and over priced tickets I made the mistake of thinking I was buying presale tickets from them I could have bought tickets from *** the next day myself!
Sincerely,
*** ***

Dear Revdex.com,
At this point, there is no update for MsMyroniuk.
Thank you,
Doug, Ticket Galaxy

Complaint: ***
I am rejecting this response because:there was no disclosure of the additional fees associated with this purchase in the itemized bill of sale on the pay screenIn other words the additional fees were hidden in a text file and not revealed until after I paid That is not fair and should not be legal I had no idea of the total cost with the additional fees as a line item prior to actually paying that is a scam!!!!
Sincerely,
*** ***

Complaint:
I am rejecting this response because:
Although this was the policyWe were not made aware of this until after tickets were purchased and we called to dispute the price if the ticketsAt the time of purchase the sales rep did not indicate that this company was a secondary market to the third party on the line who is my dad( Steven Dorsey who's card was used to purchase the tickets) nor to myselffurthermore the price of the tickets listed in their web page still did not show the original price of the ticketsUpon speaking with the agent at Newark symphony hall ticket office it was then and only then that we were told the correct price of the ticketsTo our surprise when the ticket agent went to their web pg ( which I might add was a link that came up when you clicked on the Newark symphony hall site to purchase the tickets ) the agent herself was unaware of the price this company was selling the tickets for as wellI feel that this company should be looked into for the information provide by their sales rep and I should be compensated with something because they at the time of purchase did not tell us that they were a third party business or that their prices of the tickets were inflated times the price of the regular prices tickets for the showI'am requesting that if possible could you listen to recording of the sale on May to let me know if that policy was read to us and if there was any information in regard to what the original cost of the tickets was mentioned The sale rep for their company was named Jen lThat's the name of the sale rep that was named on the receipt I feel that if any of this information was presented to us we would of had no problem purchasing the tickets from Newark symphony halls ticket standAnd also when the agent for Newark symphony hall went to the web page they also had a discripency because this agency ( ticket galaxy) is still listing or promoting seats that are not even available anymoreAs a matter of fact their saying that my seat may not even be available because ticket galaxy is still listing seat are available for that section that they are selling tickets for and newark symphony hall agencies are saying those seats are sold outSo I feel that the company should be looked into for information as well as inflating the price of the tickets three times more then what the original price is listed forThank you for taking the time out to read my response and listening to my side of the story as well
Sincerely,
Gail Scales

Complaint: ***
I am rejecting this response because: I do not believe their information about the website is trueAs of the date and time of receipt, I double checked their website for this disclaimerI am attaching a screenshot of my findingsThe numerous disclaimers listed in the business's response are not found on their home pageInstead, one small statement is buried in the side bar of the web pageFurther, this website is made to look like the *** *** box office page
Sincerely,
*** ***

Dear Revdex.com -
We regret to learn that Mr*** has rejected our response This situation is unfortunate, and we are unfortunately unable to help furtherAs our prior response noted, our transaction with Mr***, by the terms and conditions he agreed to, was final upon completion We did assist Mr*** in arranging to resell the tickets in question, for as he notes, "The only thing the business did was to provide me with a 1-number for a third-party reseller[.]" We regret that our assistance did not lead to Mr*** successfully selling the tickets, but, again, "we take no responsibility for his success or failure to do so."
We did not lie about assisting Mr***, neither in fact, nor by implication Our assistance merely failed to lead to a positive outcome for Mr***Thank you for your assistance in this matterDan
Ticket Galaxy

Ticket galaxy is a joke and a ripoff, don't waste your timeTicket galaxy will over charge you and even after I bought my 70.00$ tickets the phone agents said that I couldn't speak to a supervisor when I politely asked timesPoor customer service DON'T USE TICKET GALAXY

Dear Revdex.com,
Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address *** ***' concernsWhen *** *** placed her order from her computer at the website, ***, she was obliged to review her order and accept that website’s terms and conditions before her order was completeThese terms and conditions clearly state:
General*** ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the eventThe following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. ticketsmate.com reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS ticketsmae.com may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USERAbove Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each order. SITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase priceAll sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation. ticketsmate.com is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by ticketsmate.com or FULFILLERNeither ticketsmate.com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage ticketsTicket AvailabilitySITE cannot guarantee ticket availability until USER is in possession of their ticketsGenerally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLERSome ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available ticketsOccasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is receivedIf equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locationsIf no alternates are available, either the USER's credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejectedThe website terms and conditions were available to *** *** as a scroll box during the checkout process and as a link on each page of the siteIf *** *** did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave his credit card information and completed her order*** *** chose to comply with the price and the terms before sending her final order for processingAt no time before placing her order did *** *** contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditionsIf she was unsure about the order she was placing, she was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing her orderWhen we realized that we would be unable to fulfill the request in the area specified, we contacted the customer to offer alternates at a discountThe representative noted that the customer had accepted the alternates at a $total refund, not per ticketWhen *** *** contacted our Customer Service Team, she was told that the refund was not per ticket, but the total amount as wellShe then demanded a supervisor, who reiterated the same thing, as is noted by all of our calls.
As of July 20th, the tickets have been delivered and accepted by the customer, through delivery of *** ***. Because the customer accepted the alternates at a discount, we are unable to further discount the tickets at this pointThere is no refund due

Dear Revdex.com,
Thank you for bringing this complaint to our attentionWe
take matters of customer service very seriously
class="MsoNormal">We are sorry that we are
unable to assist *** *** any further in this endeavor She placed
her order on *** and agree to their terms and policies, which
we are also bound by These terms state:
General MasterTicket.Center acts as an intermediary between buyers and
ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale
of event tickets, and as such is not directly involved in the actual ticket
sale transaction between the buyers and TICKET SELLERSAll sales are final
As tickets sold through SITE are often obtained through the secondary market
and prices are determined by the individual ticket seller, the prices for
tickets may be above or below face valueTickets sold through SITE are from a
third party; therefore, the buyer's name will not be printed on the
tickets. Please note that the name on the tickets does not affect the
buyer's ability to access the event
All
sales are final Since tickets are a one-of-a-kind
item and not replaceable, there are no refunds, exchanges or cancellationsIf
an event is postponed or rescheduled, tickets will be honored for the
rescheduled dateNew tickets will not need to be issuedIf an event is
cancelled without a rescheduled date, USER will need to contact the FULFILLER
for a refundThe FULFILLER may require USER to return the supplied tickets at
USER'S expense before receiving any refund USER is entitled to due to
cancellationSITE is not responsible for providing or securing this refund for
USERAny shipping and handling charges are not refundableRefunds will be
processed in the same currency as the original orderConversion charges,
including though not exhaustive of the ones issued by USER'S bank,if any, are
not covered by MasterTicket.Center or FulfillerNeither SITE nor the FULFILLER will issue exchanges or
refunds after a purchase has been made or for lost, stolen, damaged or
destroyed ticketsWhen USER receives tickets, USER should keep them in
a safe placePlease note that direct sunlight or heat may damage tickets
Again, we would love to be able to assist, but in this case,
we are not able toWe do put forth the extra effort whenever possible to
assist our customers, but in this case we are unable to get re-prints
Additionally, as stated in the terms and policies, no refund is due with lost
tickets
Thank you for mediating,
Doug, Ticket Galaxy

Dear Revdex.com,
Thank you for bringing *** *** concerns to our attention
We’re happy to look into this
At no point during the ordering process that I can see was
*** *** on *** *** would not have connected him to the
website
and subsequent call center that sold him his sets of ticketsAccording
to our records, *** *** placed his order on eventticketscenter.com, which
is a website that Ticket Galaxy lists inventory onWe do not own or operate
Eventticketscenter.com, nor do we own or operate the call center where the
order was subsequently placed
The operators in the website can only go off of the current
inventory that they are able to seeAdditionally, the secondary market’s
inventory and pricing fluctuates, sometimes wildly, which is one of the reasons
that an all sales final policy has to be agreed to prior to placing the order
Despite *** *** ordering tickets over the phone, the order is still bound
by the terms and policies of EventTicketsCenter.com, which state:
General EventTicketsCenter.com acts as an
intermediary between buyers and ticket sellers ("TICKET SELLERS") to
facilitate the purchase and sale of event tickets, and as such is not directly
involved in the actual ticket sale transaction between the buyers and TICKET
SELLERSAll sales are finalAs tickets sold through SITE are
often obtained through the secondary market and prices are determined by the
individual ticket seller, the prices for tickets may be above or below face
valueTickets sold through SITE are from a third party; therefore, the buyer's
name will not be printed on the tickets. Please note that the name on the
tickets does not affect the buyer's ability to access the event
The following are the rules ("TERMS") that govern use of the
EventTicketsCenter.com Web Site ("SITE") by the user of the SITE
("USER")By using or visiting the SITE, USER expressly agrees to be
bound by these TERMS and to follow these TERMS and all applicable laws and
regulations governing the SITESITE reserves the right to change these TERMS
at any time, effective immediately upon posting on the SITEIf USER violates
these TERMS EventTicketsCenter.com may terminate USER'S access to the SITE, bar
USER from future use of the SITE, cancel USER'S ticket order, and/or take
appropriate legal action against USER
Above Face Value Tickets sold through SITE
are often obtained through secondary market TICKET SELLERS and are being
resold, in many cases, above the price or "face value" listed on the
ticketAll ticket prices include additional service charges and handling fees
as defined on each orderSITE and its TICKET SELLERS are not directly
affiliated with any performer, sports team, or venue; and SITE does not act as
a primary sale box office, unless otherwise statedBy agreeing to these TERMS,
USER agrees that the purchase price for tickets on their order does not reflect
the original purchase price of the ticket and may be either higher or lower
than the original purchase price
All sales are final Since tickets are a
one-of-a-kind item and not replaceable, there are no refunds, exchanges or
cancellationsIf an event is postponed or rescheduled, tickets will be honored
for the rescheduled dateNew tickets will not need to be issuedIf an event is
cancelled without a rescheduled date, USER will need to contact the FULFILLER
for a refundThe FULFILLER may require USER to return the supplied tickets at
USER'S expense before receiving any refund USER is entitled to due to
cancellationSITE is not responsible for providing or securing this refund for
USERAny shipping and handling charges are not refundableRefunds will be
processed in the same currency as the original orderConversion charges,
including though not exhaustive of the ones issued by USER'S bank,if any, are
not covered by EventTicketsCenter.com or FulfillerNeither SITE nor the
FULFILLER will issue exchanges or refunds after a purchase has been made or for
lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should
keep them in a safe placePlease note that direct sunlight or heat may damage
tickets
Because of the reasons listed above, we are unable to offer *** *** a
refund at this time
Thank you for mediating,
Doug, Ticket Galaxy

Complaint: ***
I am rejecting this response because:"Unfortunately, given the particulars of the venue and event Ms*** intended to attend, we were unable to replace her lost tickets or have her and her boyfriend's entry assured by the box office Sometimes we are able to replace customer's lost tickets and we encourage customers to contact us in the event they misplace, damage, or destroy their tickets, as Ms*** did However, we do not promise to be able to help in these situations, and, unfortunately, we aren't able to help Ms***."What are the 'particulars of the venue'? Is it possible for Mr*** of Ticket Galaxy to please speak to why Ticket Galaxy cannot contact the venue and place our names or some notification that we paid for tickets at Will Call? Again, as stated in my letter, we understand that the tickets cannot be replacedWhat we're asking is that our names be left at Will CallCase in point, I previously purchased tickets issued by the company Ticket Fly, and wanted to transfer them to a friendWe didn't have "hard" paper tickets -- just an email and a signed letter verifying that I paid for tickets through their companyAt Will Call, this was accepted as proof of purchase -- along with ID and the original ticket receipt -- and my friend was allowed to enter the show For the show in question, we have an email receipt and ticket confirmation as can provide IDCan Ticket Galaxy contact the venue or simply provide a letter that verifies that we did in fact pay for tickets?
Sincerely,
*** ***

Complaint:
I am rejecting this response because:
I have a receipt from ticket galaxy, and your phone rep confirmed you are the same company
If I call the other company number instead of yours would you allow them to cancel the order with you?
Sincerely,
William Will