Ticket Galaxy

Dear Revdex.com,
"border:none windowtext 1.0pt
padding:0in">Thank you for bringing this matter to our attentionWe take
customer service very seriously and would like to take the time to address [redacted] concerns
When [redacted] placed his order from his computer at the
website, [redacted]
she was obliged to review her order and accept that website's terms and
conditions before his order was completeThese terms and conditions clearly
state:
Generaleventticketscenter.com acts
as an intermediary between buyers and ticket sellers ("TICKET
SELLERS") to facilitate the purchase and sale of event tickets, and as
such is not directly involved in the actual ticket sale transaction between the
buyers and TICKET SELLERS. All sales are final
As tickets sold through SITE are often obtained through the secondary market
and prices are determined by the individual ticket seller, the prices for
tickets may be above or below face valueTickets sold through SITE are from a
third party; therefore, the buyer's name will not be printed on the
tickets. Please note that the name on the tickets does not affect the
buyer's ability to access the event
The following are the rules ("TERMS") that govern use of the eventticketscenter.comWeb Site ("SITE") by the user of the SITE
("USER")By using or visiting the SITE, USER expressly agrees to be
bound by these TERMS and to follow these TERMS and all applicable laws and
regulations governing the SITESITE reserves the right to change these TERMS
at any time, effective immediately upon posting on the SITEIf USER violates
these TERMS eventticketscenter.com may terminate USER'S access to the SITE, bar USER from
future use of the SITE, cancel USER'S ticket order, and/or take appropriate
legal action against USER
Above Face Value Tickets
sold through SITE are often obtained through secondary market TICKET SELLERS
and are being resold, in many cases, above the price or "face value"
listed on the ticketAll ticket prices include additional service charges and
handling fees as defined on each orderSITE and its TICKET SELLERS are not
directly affiliated with any performer, sports team, or venue; and SITE does
not act as a primary sale box office, unless otherwise statedBy agreeing to
these TERMS, USER agrees that the purchase price for tickets on their order
does not reflect the original purchase price of the ticket and may be either
higher or lower than the original purchase price
All sales are final Since tickets are a one-of-a-kind item and
not replaceable, there are no refunds, exchanges or cancellationsIf an event
is postponed or rescheduled, tickets will be honored for the rescheduled date
New tickets will not need to be issuedIf an event is cancelled without a
rescheduled date, USER will need to contact the FULFILLER for a refundThe
FULFILLER may require USER to return the supplied tickets at USER'S expense
before receiving any refund USER is entitled to due to cancellationSITE is
not responsible for providing or securing this refund for USERAny shipping
and handling charges are not refundableRefunds will be processed in the same
currency as the original orderConversion charges, including though not
exhaustive of the ones issued by USER'S bank,if any, are not covered by eventticketscenter.com or FulfillerNeither SITE nor the
FULFILLER will issue exchanges or refunds after a purchase has been made or for
lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER
should keep them in a safe placePlease note that direct sunlight or heat may
damage tickets
Schedule of Fees and Charges The price charged to USER'S credit card beyond the price of
the individual tickets shall include the following fees and charges:
· Service Fee: Cost per ticket
associated with SITE operation, customer service center operation, and other
costs associated with the fulfillment of USER'S ticket request
· Delivery: Costs associated with the
Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket
delivery by the FULFILLER
· Total:Entire amount charged to USER,
including each ticket's price as set by the FULFILLER, Service Fee, and
Delivery
The website terms and conditions were available to [redacted]
as a scroll box during the checkout process and as a link on each page of the
siteIf [redacted] did not click on the "yes" button on the checkout page
that states "I agree to the Terms & Conditions," the software would have
removed her from the checkout page and she would not have been able to go on to
complete her orderAlso, the total price, including service fees and delivery
charges, was given to her before she gave her credit card information and
completed her order[redacted] chose to comply with the price and the
terms before sending her final order for processing
[redacted] was educated to the fact that tickets are in many
cases sold above face value and that [redacted] is neither a primary sale box office nor the
venue[redacted]'s freely-chosen acceptance of the price and the terms and
conditions indicates that she did make a conscious and educated decision to
purchase tickets at the location and price she agreed to
There is no refund due
Thank
you again for mediating,
Doug,
Ticket Galaxy

Revdex.com,
"">
Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Mr[redacted] concerns
When Mr[redacted] placed his order from his computer at the website, [redacted], he was obliged to review his order and accept that website's terms and conditions before his order was completeThese terms and conditions clearly state:
General [redacted] acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. All sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets. Please note that the name on the tickets does not affect the buyer's ability to access the event
Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price
All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by [redacted] or FulfillerNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets
The website terms and conditions were available to Mr[redacted] as a scroll box during the checkout process and as a link on each page of the siteIf Mr[redacted] did not click on the "yes" button on the checkout page that states "I agree to the Terms & Conditions," the software would have removed him from the checkout page and he would not have been able to go on to complete his orderAlso,
At no time before placing his order did Mr[redacted] contact our Customer Service Department with any questions or for any clarification of the pricing and terms and conditionsIf he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order
Our records show that Mr[redacted] contacted our Customer Service Department on September 10, stating that one member of his party would be unable to attend the event and he would like a refund for the ticket of the absent personA representative explained to him that due to our all sales are final policy stated in the terms and conditions he agreed to, we could not provide a refundThe representative also offered options available for Mr[redacted] to resell his tickets on the secondary market
The order Mr[redacted] placed was filled correctly and arrived in time for the event
Mr[redacted] was educated to the fact that tickets are in many cases sold above face value and that [redacted] is neither a primary sale box office nor the venueMr[redacted]'s freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the price he agreed to
There is no refund due

Dear Revdex.com - Thank you for helping to mediate Ms. [redacted]'s complaint.  On the checkout page of the website Ms. [redacted] visited to order her event tickets there is a statement saying:  "We are a resale marketplace, not the ticket seller. Prices may be above or...

below face value. All sales are final."   Similar statements are set out in the terms and conditions of the website Ms. [redacted] visited, terms and conditions that Ms. [redacted] agreed to when placing her order.  Ms. [redacted] purchased tickets that were priced above face value, above the amount printed on the tickets she received.  Ticket brokers like Ticket Galaxy price event tickets for resale based on the market for tickets to particular events, which is impacted by the supply of tickets to the event and the popularity of the event.  As Ms. [redacted] noted, [redacted] is a very popular event and the market price for tickets is above the price printed on the tickets.I hope that Mr. [redacted] enjoys seeing Wicked.Again, thank you,DanTicket Galaxy

Dear Revdex.com,
Thank you for bringing this to our attention. We take matters of delivery very seriously. 
We apologize for the delay in [redacted] receiving his tickets. I have examined his order and [redacted] was sent his tickets...

electronically on 7/26 at 10:53 AM. This is long before the event, so [redacted] order was fulfilled in time for his show. 
Thank you again for mediating,
Doug, Ticket Galaxy

Dear Revdex.com,Thank you for continuing to mediate this matter. As mentioned previously, we are unable to offer a refund for this order at this time. We do not offer price matching and the price that is agreed upon when ordering the tickets is the price that is charged and is non-negotiable after the order is finalized.Thank you again,Doug, Ticket Galaxy

Dear
Revdex.com,
Thank
you for bringing this matter to our attention. We take customer service very
seriously and would like to take the time to address [redacted] concerns.
When Ms. [redacted] boyfriend placed his order at the website TicketNetwork.com, he was
obliged to...

review his order and accept that website’s terms and conditions
before his order was complete. These terms and conditions clearly state:
All sales are final
Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refund. The FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation. Ticketnetwork.com is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by Ticketnetwork.com or FULFILLER. Neither Ticketnetwork.com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets. (emphasis added)
The
terms and conditions were available to Ms. [redacted] boyfriend in a scroll box during the
checkout process and as a link on each page of the site. Had Ms. [redacted] boyfriend not
clicked on the “yes” button on the checkout page that states “I agree to the
Terms & Conditions,” the software would have removed him from the checkout
page and he would not have been able to complete his order.  
Ms. [redacted] boyfriend was made aware of the fact that we do not issue refunds for lost tickets and was advised to keep the tickets in a safe place.  There
is no refund due.As Ms. [redacted] complaint indicates, she contacted our customer service department a number of times and each time the service representative attempted to assist her in this matter.  Unfortunately, given the particulars of the venue and event Ms. [redacted] intended to attend, we were unable to replace her lost tickets or have her and her boyfriend's entry assured by the box office.  Sometimes we are able to replace customer's lost tickets and we encourage customers to contact us in the event they misplace, damage, or destroy their tickets, as Ms. [redacted] did.  However, we do not promise to be able to help in these situations, and, unfortunately, we aren't able to help Ms. [redacted].Our policy as stated is correct - we may, in certain circumstances, be able to help customers replace lost tickets.  No policy change is due.We regret that Ms. [redacted] and her boyfriend have lost their event tickets, and hope they find them before their event.Thank you to the Revdex.com for your help in mediating this issue.Best,[redacted] L - Ticket Galaxy

Dear Revdex.com,We regret that Mr. [redacted] continues to reject our responses. There is, however, no more action to be taken on this order at this point.Thank you for your time,Doug, Ticket Galaxy

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am appalled Ticket Galaxy is trying to "bully" the B.B.B. to remove my complaint by saying my term "scalping" is "wrong, prejudicial, and evoke certain racial stereotypes that are not fit for this forum.  I respectfully request that her complaint and response be removed from the Revdex.com website".  Saying something is a racial DOES NOT make it true.  The definition of scalping from the dictionary is:  to resell (tickets, merchandise, etc.) at higher than the official rates. I stand my words this is what has been done. This is scalping by the definition.  Speaking the truth is not "allow someone to make defamatory accusations".  There is no wrong, prejudicial or racial about ANY of my comments.  I urge Ticket Galaxy to not make unfounded claims in attempt to deflect.  Now that I have addressed the attempt to deflect from the actual issue, I would like to address my concern.I have offered two solutions to making me a satisfied customer and I will reiterate those two solutions plus offer an additional one.  1.  I would like two tickets with the actual cost of $127, since I did pay the service fee of $77.48 which should cover the "above face value cost".  2.  Return my money completely upon the return of the the 2 $79 tickets I receive.  3.  I am willing to accept an additional $79 ticket and walk away happy.  Ticket Galaxy has been very kind in their words but just repeating the same thing over and over doesn't make it true NOR and most important does it make it RIGHT.  That is why there are 49 complaints against them on Ripoff website for the EXCEPT same thing I am saying.  A person IS TOLD the cost may be higher but the person is mislead into thinking the SERVICE FEE is the increase price but in reality there is an increase cost to the tickets AND a service fee.  This purchase is 62% OVER face value!!!!  That is not reasonable. 
Sincerely,
[redacted]

Dear Revdex.com - Thanks again for your help in mediating this matter.  We regret that Mr. [redacted] has rejected our response.It was never my intention to be sarcastic in response to Mr. [redacted]'s complaint.  I only sough to explain the process by which he authorized us to charge his credit card, a process that conforms to e-commerce standards.If Mr. [redacted] does not receive his tickets, he may claim his refund in compliance with the guarantee that stands behind each of our transactions.  We certainly will, and do, refund customers in such circumstances.Finally, no one in our company is a succubus, as those are fictional, mythical creatures.  I respectfully request that the Revdex.com remove Mr. [redacted]'s complaint and rejection from its website due to the defamatory and indecent nature of his comments.  We understand that customers may have an emotional reaction to a perceived wrong, but that does not justify the implications inherent in Mr. [redacted]'s language.Please address this issue promptly.Thanks,DanTicket Galaxy

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] The way they have their seating chart set up on their [redacted] page for the [redacted] Civic shows balcony section p highlighted (close to stage) the floor seats hiGhlighted and balcony section g ( far from stage ) highlighted. I selected section p and was sold tickets way back in section j ,which was not highlighted as a choice. The way they have it setup is very deceiving. Select a good seat and receive a way back crappy seat. Not happy at all.

Dear Revdex.com - Thanks again for your help in mediating this matter.  We regret that Ms. [redacted] has rejected our response.As I noted in my response, Ticket Galaxy does not own or operate the website on which Ms. [redacted] made her purchase and we are not responsible for that website's marketing or conduct,  just as, say, a used books seller is not responsible for the website it markets and sells its products through.  Thank you,DanTicket Galaxy

Dear Revdex.com,Thank you for once again mediating through this matter. This is not a matter of right and wrong, nor is it a matter of electronic tickets. If the tickets were available electronically, or if we were able to have the tickets re-printed for [redacted] daughter and her friends, we absolutely would. Whenever we have the opportunity to assist our customers, we certainly do. In this case, re-prints are not available. We regret there is nothing further we are able to do for [redacted] and her family.Thank you,Doug, Ticket Galaxy.

Dear Revdex.com,
Thank you for mediating this matter. We take
financial matters like these very seriously.
[redacted] attempted to purchase some
tickets on 1/17 for an event on 1/18. When the order was received, only a
preauthorization was attempted and there was an...

error where the order didn’t
get charged. In this case, our process is to attempt another preauthorization
in case the system had an error. When that came up as declined, we contacted
the customer and had her verify that all of her billing information was
correct. When she assured us that it was 100% correct, we attempted a third
preauthorization. When that didn’t go through we did reject the order, as we
were not able to be paid for the order.
Preauthorizations can take 3-5 business days
to fade off of an account. This is completely out of our company’s hands. That
is up to the financial institution of the card. Through the many conversations
that we have had with [redacted] she did mention that her card is a pre-paid
card, which are notorious for having issues releasing preauthorizations. Again,
this is not due in any part to anything that our company does, it’s simply the
processes of the card.
It’s very important for us to make it clear
that we would never want to take a customer’s money and not provide a customer’s
tickets. Similarly, we would not provide someone tickets without being paid for
the merchandise.
While we regret that we weren’t able to
furnish [redacted] with tickets, we also did not actually withdraw money from
her account.
Thank you again for taking the time to look
into this matter,
Doug

Revdex.com,
Thank you for bringing Mr. Martin's continued concerns to
our attention.
The attached screenshots were taken directly from the
website and have not been altered in any way. Mr. Martin or the Revdex.com can verify
that these screenshots are true and accurate representations of the checkout
process by re-visiting [redacted] and searching for any set of
tickets. The website's checkout software is designed to function this way, and
does so every time. It is quite possible that Mr. Martin does not remember the
specifics of the checkout process, however all of the contested information is very much
contained therein.
Also included in this response is a screenshot of the final
review page that Mr. Martin alleges to not have viewed. Again, because the
entire checkout process is the same piece of software it would operate
identically for every user. Thus, Mr. Martin was brought to this review page,
but may have skipped it by immediately hitting "Place Order" on this page.
The service and delivery fees were displayed to him before
he elected to complete his purchase and therefore no refund will be provided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Revdex.com,
 
Thank you for bringing [redacted] concerns to our attention. We
take accusations of hijacking and skullduggery seriously.
 
On 8/30/16, [redacted] placed her order on
BoxOfficeTicketSales.com, which is a website not owned or operated by...

Ticket
Galaxy. Per the terms and policies published on BoxOfficeTicketSales.com, there
is an all sales final policy that stats that the tickets may be above or below
face value. Specifically, the terms and policies state:
 
Above
Face Value Tickets sold through SITE are often
obtained through secondary market TICKET SELLERS and are being resold, in many
cases, above the price or "face value" listed on the ticket. All
ticket prices include additional service charges and handling fees as defined
on each order. SITE and its TICKET SELLERS are not directly affiliated with any
performer, sports team, or venue; and SITE does not act as a primary sale box
office, unless otherwise stated. By agreeing to these TERMS, USER agrees that
the purchase price for tickets on their order does not reflect the original purchase
price of the ticket and may be either higher or lower than the original
purchase price.
Orders Orders placed through SITE will be
fulfilled by one of SITE'S network of participating TICKET SELLERS. Contact
information for the TICKET SELLER who fulfills USER'S order (hereinafter known
as "FULFILLER") will be provided to USER upon completion of the
purchase process. If this information is lost, USER may contact [email protected]
to retrieve information about the order.
All sales are final Since tickets are a
one-of-a-kind item and not replaceable, there are no refunds, exchanges or
cancellations. If an event is postponed or rescheduled, tickets will be honored
for the rescheduled date. New tickets will not need to be issued. If an event
is cancelled without a rescheduled date, USER will need to contact the
FULFILLER for a refund. The FULFILLER may require USER to return the supplied
tickets at USER'S expense before receiving any refund USER is entitled to due
to cancellation. SITE is not responsible for providing or securing this refund
for USER. Any shipping and handling charges are not refundable. Refunds will be
processed in the same currency as the original order. Conversion charges,
including though not exhaustive of the ones issued by USER'S bank,if any, are
not covered by BoxOfficeTicketSales.com or Fulfiller. Neither SITE nor the
FULFILLER will issue exchanges or refunds after a purchase has been made or for
lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER
should keep them in a safe place. Please note that direct sunlight or heat may
damage tickets.
When [redacted] contacted our office, saying that she had
purchased tickets for the wrong state, we looked into making an exception to
see if we were able to exchange her tickets for the correct state. We did this
as a favor to [redacted], instead of advising her to resell the tickets that
she would be unable to use and then re-purchase. [redacted] spoke with a
representative from our office, and accepted a re-delivery fee of $30, as we
had to send her an airbill to ship her already-delivered ticket back into our
office and ship out the new ticket back to her.
 
When [redacted] received her ticket, she called our office to ask
about the face value of the tickets, and the difference in price. The response
was essentially mirroring what you have read in the above terms and policies.
 
As far as the website “Hijacking” [redacted], the order was
placed on 8/30/16 at 11:50 AM from [redacted] computer. Because the terms
and policies have to be accepted prior to placing the order, as well as the
website clearly declaring that it is a marketplace and not the venue or box
office, we do not believe that this claim holds merit.
 
Because of the reasons listed above, we will be unable to process
a refund at this time.
 
Thank you for mediating,
 
Doug, Ticket Galaxy.

What a horrible experience just in time for Christmas. I purchased two tickets to [redacted] in New York City and despite the purchase being confirmed, I was later told in an email from Leo at ticket galaxy that they would not be able to fulfill my order as indicated. After looking further into it and seeing tickets for the very same show still on sale, it seems to me that ticket galaxy is nothing more than an agency seeking to scam customers when they have an opportunity to make more money. The tickets I purchased at the cost of $223 each are now selling for over $400 each when I was told my ticket order could no longer be fulfilled. I was given excuse by Leo that they are intermediary and sometimes the larger corporation I bought from doesn't keep their website up to dateand tickets purchased me a little longer still be available. I call **. Avoid this company at all cost. Nothing but scam artists. They should be closed down

Dear
Revdex.com,
Thank you
for bringing this matter to our attention. We take customer service very
seriously and would like to take the time to address [redacted] concerns.
When [redacted] placed his order from his computer at the website,...

[redacted] he was
obliged to review his order and accept that website’s terms and conditions
before his order was complete. These terms and conditions clearly state:
Generaleventticketscenter.com acts as an
intermediary between buyers and ticket sellers ("TICKET SELLERS") to
facilitate the purchase and sale of event tickets, and as such is not directly
involved in the actual ticket sale transaction between the buyers and TICKET
SELLERS. All sales are final. As tickets sold through SITE are
often obtained through the secondary market and prices are determined by the
individual ticket seller, the prices for tickets may be above or below face
value. Tickets sold through SITE are from a third party; therefore, the buyer's
name will not be printed on the tickets.  Please note that the name on the
tickets does not affect the buyer's ability to access the event.
The following are the rules ("TERMS") that govern use of the eventticketscenter.com Web Site
("SITE") by the user of the SITE ("USER"). By using or
visiting the SITE, USER expressly agrees to be bound by these TERMS and to
follow these TERMS and all applicable laws and regulations governing the SITE.
SITE reserves the right to change these TERMS at any time, effective
immediately upon posting on the SITE. If USER violates these TERMS eventticketscenter.com may terminate
USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S
ticket order, and/or take appropriate legal action against USER.
Above Face Value Tickets
sold through SITE are often obtained through secondary market TICKET SELLERS
and are being resold, in many cases, above the price or "face value"
listed on the ticket. All ticket prices include additional service charges and
handling fees as defined on each order. SITE and its TICKET SELLERS are not
directly affiliated with any performer, sports team, or venue; and SITE does
not act as a primary sale box office, unless otherwise stated. By agreeing to
these TERMS, USER agrees that the purchase price for tickets on their order
does not reflect the original purchase price of the ticket and may be either
higher or lower than the original purchase price.
All sales are final Since
tickets are a one-of-a-kind item and not replaceable, there are no refunds,
exchanges or cancellations. If an event is postponed or rescheduled, tickets
will be honored for the rescheduled date. New tickets will not need to be
issued. If an event is cancelled without a rescheduled date, USER will need to
contact the FULFILLER for a refund. The FULFILLER may require USER to return
the supplied tickets at USER'S expense before receiving any refund USER is
entitled to due to cancellation. SITE is not responsible for providing or
securing this refund for USER. Any shipping and handling charges are not
refundable. Refunds will be processed in the same currency as the original
order. Conversion charges, including though not exhaustive of the ones issued
by USER'S bank,if any, are not covered by eventticketscenter.com
or Fulfiller. Neither SITE nor the FULFILLER will issue exchanges or refunds
after a purchase has been made or for lost, stolen, damaged or destroyed
tickets. When USER receives tickets, USER should keep them in a safe place.
Please note that direct sunlight or heat may damage tickets.
Schedule of Fees and Charges The
price charged to USER'S credit card beyond the price of the individual tickets
shall include the following fees and charges:
·        
Service
Fee: Cost
per ticket associated with SITE operation, customer service center operation,
and other costs associated with the fulfillment of USER'S ticket request.
·        
Delivery: Costs
associated with the Delivery Method chosen by USER and the SITE'S arrangement
of USER'S ticket delivery by the FULFILLER.
·        
Total:Entire amount
charged to USER, including each ticket's price as set by the FULFILLER, Service
Fee, and Delivery.
The
website terms and conditions were available to [redacted] as a scroll box
during the checkout process and as a link on each page of the site. If [redacted] did not click on the “yes” button on the checkout page that states “I
agree to the Terms & Conditions,” the software would have removed him from the
checkout page and he would not have been able to go on to complete his order.
Also, the total price, including service fees and delivery charges, was given
to his before he gave his credit card information and completed his order. [redacted] chose to comply with the price and the terms before sending his final
order for processing.
[redacted] was educated to the fact that tickets are in many cases sold above
face value and that [redacted] is neither a primary sale box office nor the venue. [redacted] freely-chosen
acceptance of the price and the terms and conditions indicates that he did make
a conscious and educated decision to purchase tickets at the location and price
he agreed to.
There is
no refund due.
Thank for mediating,
Doug, Ticket Galaxy

Dear Revdex.com,We regret that [redacted] has rejected our response. I cannot dispute that it would have been nice to send an e-mail. We will certainly look into implementing that feature for the future. However, this does not change the situation that there is no refund due for the current order unless the show is canceled completely. Thank you again for mediating in this matter,Doug, Ticket Galaxy