Ticket Galaxy

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I am not driving back down there again. And me checking out the venue again a email would have been nice.

Dear Revdex.com,I regret to inform you and [redacted] that he is not our customer. We have
no record of a charge or tickets sent out to [redacted] for the event. He must
have placed his order through a different seller. I would advise him to check his statement to...

determine who actually charged his card. As such, we respectfully request that you remove this complaint from our profile. Thank you for your time,Doug, Ticket Galaxy

Dear Revdex.com,Thank you for continuing to mediate this matter. While we regret that [redacted] has rejected our response, we will be unable to offer a refund for reasons previously mentioned. As far as excuse making, [redacted]'s main concern seems to be how the website advertises itself. Once again, Ticket Galaxy only owns and operates our own website. Our inventory is found on many websites that we do not own or operate, and we cannot control advertising of these websites thusly. I hope this clarifies [redacted]'s concerns. Thank you again,Doug, Ticket Galaxy

Dear Revdex.com,
 
Thank you for bringing this to our attention. We take matters of
customer service very seriously.
 
When the customer placed her order, the tickets were not available
in the location that she had requested. When that happened, our...

seating
department reached out to [redacted] and informed her of the error. At that time,
[redacted] accepted the alternate tickets offered at a $40 total discount. Because
she had accepted the alternates, we aren’t able to offer a refund for the
tickets that she agreed to at this time.
 
Thank you again for mediating,
 
Doug, Ticket Galaxy

Dear Revdex.com -Thank you again for helping to mediate this matter.  We regret that Ms. [redacted] has rejected our response.The tickets Ms. [redacted] purchased were priced above face value, the value printed on the tickets, and she was notified prior to placing her order that the ticket price she would be paying upon placing her order may be above face value.   As for the service fee, it is a service fee and is labeled accordingly.Ms. [redacted] repeatedly characterizes our conduct in this transaction as "scalping".  But had Ms. [redacted] tried to buy resold tickets "outside an event" she wouldn't have been able to secure her tickets at the time of or prior to the pre-sale of those tickets, nor would she have a guarantee that the tickets are valid for entry to the event.  Ms. [redacted]'s allegations are wrong, prejudicial, and evoke certain racial stereotypes that are not fit for this forum.  I respectfully request that her complaint and response be removed from the Revdex.com website.  We fully respect customers' right to challenge and seek to clarify the terms of transactions, but that right does not allow someone to make defamatory accusations.Please respond to this matter promptly.Thanks again,DanTicket Galaxy

Dear Revdex.com,
 
Thank you for notifying us about
the customer’s complaint. We take matters like this very seriously.
 
When [redacted] ordered his
tickets, he was on [redacted] a website not owned or operated by Ticket
Galaxy. On the top of the...

page, there is some information that describes:
[redacted] is a resale marketplace, not a box office or
venue.
Prices may be above or below face value.
Your seats are together unless otherwise noted.”
When
[redacted] placed his order from his computer at the website, [redacted] he was obliged
to review his order and accept that website’s terms and conditions before his
order was complete. These terms and conditions clearly state:
General
[redacted] ("SITE") acts as an intermediary
between buyers and ticket sellers ("TICKET SELLERS") to facilitate
the purchase and sale of event tickets, and as such is not directly involved in
the actual ticket sale transaction between the buyers and TICKET SELLERS.
Tickets sold through SITE are from a third party; therefore, the buyer's name
will not be printed on the tickets. Please note that the name on the tickets
does not affect the buyer's ability to access the event.
The
following are the rules or "TERMS" that govern use of the SITE by
USER, the USER of the SITE ("USER"). By using or visiting the SITE,
USER expressly agrees to be bound by these TERMS and to follow these TERMS and
all applicable laws and regulations governing the SITE. [redacted] reserves the right to change these TERMS at any time, effective immediately
upon posting on the SITE. If USER violates these TERMS [redacted]
may terminate USER's access to the SITE, bar USER from future use of the SITE,
cancel USER's ticket order, and/or take appropriate legal action against USER.
All
sales are final
Since tickets are a one-of-a-kind
item and not replaceable, there are no refunds, exchanges or
cancellations. If an event is postponed or rescheduled, tickets will be
honored for the rescheduled date. New tickets will not need to be issued. If an
event is cancelled without a rescheduled date, USER will need to contact the
FULFILLER for a refund. The FULFILLER may require the USER to return the
supplied tickets at USER's expense before receiving any refund USER is entitled
to due to cancellation. [redacted] is not responsible for providing
or securing this refund for USER. Any shipping and handling charges are not
refundable. Refunds will be processed in the same currency as the original order.
Conversion charges, including though not exhaustive of the ones issued by
USER'S bank, if any, are not covered by [redacted] or FULFILLER.
Neither [redacted] nor the FULFILLER will issue exchanges or
refunds after a purchase has been made or for lost, stolen, damaged or
destroyed tickets. When USER receives tickets, USER should keep them in a safe
place. Please note that direct sunlight or heat may damage tickets.
As far as
Minnesota’s 3 day cooling off period, according to the Attorney General’s
website, it applies to only specific situations, which are: Home solicitation
sales, life insurance policies, hearing aids, extended car warranties, military
personnel (cell phone/ wireless contracts, rental contracts, club contracts,
service contracts and membership travel contracts when called to active duty),
Debt Management/ Debt Settlement Service contracts, Credit services contracts,
Health club/ Social Referral Clubs/ Buying clubs, Reverse mortgages,
residential roofing/siding contracts, and Agricultural contracts.
Because our
orders don’t fall inside these categories, the terms and policies of
[redacted] are what governs the sale.
There is no
refund due.
Thank you
again,
Doug, Ticket
Galaxy

Complaint: [redacted]
I am rejecting this response because: This website is misleading.   Why on earth would someone pay more than double face value for a ticket to an event that never sells out. Today is Thursday and the event is on Friday and I just checked  on the venue website , there are better tickets still available .  Businesses like this should shut down. I am advising all of my friends and family to steer away from scalpers like this. Ticket scalping is illegal and this is calling it like it is. 
Sincerely,
[redacted]

Dear Revdex.com,Thank you for bringing this to our attention. We take matters of delivery very seriously. We apologize for the delay in [redacted] receiving his tickets. I have examined his order and [redacted] was sent his tickets electronically on 7/26 at 10:53 AM. This is long...

before the event, so [redacted] order was fulfilled in time for his show. Thank you again for mediating,Doug, Ticket Galaxy

Dear RevDex.com,
 
Thank you for
notifying us about [redacted] concerns. We take matters of customer service
and pricing very seriously.
 
[redacted] placed
his order online on [redacted], which is a website not owned or
operated by Ticket Galaxy....

When [redacted] selected his tickets, he had
selected Section: GA Lawn      Row: GA, which means
that the section that he had selected is on the lawn, which is a general
admission area. This means that there is no assigned seating for the area. The
tickets that we provided to [redacted] are Lawn tickets, which is what he had
ordered.
 
When [redacted] placed his order from his computer at the
website,
[redacted]he
was obliged to review his order and accept that website’s terms and conditions
before his order was complete. These terms and conditions clearly state:
Generaleventticketscenter.com acts as an
intermediary between buyers and ticket sellers ("TICKET SELLERS") to
facilitate the purchase and sale of event tickets, and as such is not directly
involved in the actual ticket sale transaction between the buyers and TICKET
SELLERS. All sales are final. As tickets sold through SITE are
often obtained through the secondary market and prices are determined by the
individual ticket seller, the prices for tickets may be above or below face
value. Tickets sold through SITE are from a third party; therefore, the buyer's
name will not be printed on the tickets.  Please note that the name on the
tickets does not affect the buyer's ability to access the event.
The following are the rules ("TERMS") that govern use of
the eventticketscenter.comWeb Site ("SITE") by the user of the
SITE ("USER"). By using or visiting the SITE, USER expressly agrees
to be bound by these TERMS and to follow these TERMS and all applicable laws
and regulations governing the SITE. SITE reserves the right to change these
TERMS at any time, effective immediately upon posting on the SITE. If USER
violates these TERMS eventticketscenter.com may terminate USER'S
access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket
order, and/or take appropriate legal action against USER.
Above Face Value Tickets sold through SITE
are often obtained through secondary market TICKET SELLERS and are being
resold, in many cases, above the price or "face value" listed on the
ticket. All ticket prices include additional service charges and handling fees
as defined on each order. SITE and its TICKET SELLERS are not directly
affiliated with any performer, sports team, or venue; and SITE does not act as
a primary sale box office, unless otherwise stated. By agreeing to these TERMS,
USER agrees that the purchase price for tickets on their order does not reflect
the original purchase price of the ticket and may be either higher or lower
than the original purchase price.
All sales are
final Since tickets are a one-of-a-kind item and not
replaceable, there are no refunds, exchanges or cancellations. If an event is
postponed or rescheduled, tickets will be honored for the rescheduled date. New
tickets will not need to be issued. If an event is cancelled without a rescheduled
date, USER will need to contact the FULFILLER for a refund. The FULFILLER may
require USER to return the supplied tickets at USER'S expense before receiving
any refund USER is entitled to due to cancellation. SITE is not responsible for
providing or securing this refund for USER. Any shipping and handling charges
are not refundable. Refunds will be processed in the same currency as the
original order. Conversion charges, including though not exhaustive of the ones
issued by USER'S bank,if any, are not covered by eventticketscenter.com or Fulfiller. Neither SITE nor the FULFILLER will issue exchanges
or refunds after a purchase has been made or for lost, stolen, damaged or
destroyed tickets. When USER receives tickets, USER should keep them in a safe
place. Please note that direct sunlight or heat may damage tickets.
Schedule of Fees and Charges The price charged to
USER'S credit card beyond the price of the individual tickets shall include the
following fees and charges:
·         Service
Fee: Cost per ticket associated with SITE operation, customer service
center operation, and other costs associated with the fulfillment of USER'S
ticket request.
·         Delivery: Costs
associated with the Delivery Method chosen by USER and the SITE'S arrangement
of USER'S ticket delivery by the FULFILLER.
·         Total:Entire
amount charged to USER, including each ticket's price as set by the FULFILLER,
Service Fee, and Delivery.
The website terms and
conditions were available to [redacted] as a scroll box during the checkout
process and as a link on each page of the site. If [redacted] did not click on
the “yes” button on the checkout page that states “I agree to the Terms & Conditions,”
the software would have removed him from the checkout page and he would not
have been able to go on to complete his order. Also, the total price, including
service fees and delivery charges, was given to him before he gave his credit
card information and completed the order. [redacted] chose to comply with the
price and the terms before sending his final order for processing.
[redacted] was educated to the
fact that tickets are in many cases sold above face value and that [redacted]is neither a primary sale box office nor the
venue. [redacted] freely-chosen acceptance of the price and the terms and
conditions indicates that he did make a conscious and educated decision to
purchase tickets at the location and price he agreed to.
 
There is no refund due. Thank
you for mediating,
 
Doug, Ticket Galaxy

Complaint: 10013244
I am rejecting this response because I still feel that it was wrong to be charged for tickets that I did not receive and a show I did not attend.  If a refund can't be given, I would like to receive tickets to another show valued at the same price instead. 
Sincerely,
Suzanne Eckert

Revdex.com,
Thank you for bringing this matter to our attention. We take
customer service seriously and appreciate the opportunity to respond to Ms.
McBride's concerns.
According to our customer service records Ms. McBride has
already been completely refunded in full in the interest of customer service.
When Ms. McBride did place her order for tickets she did so
through LocalTicket.com which does have numerous disclaimers that the tickets
she was purchasing may be above face value and that she was purchasing on a
secondary market, or resale website. Ms. McBride was also provided with an
itemized list of her purchase which indicated the price per ticket on her
order, the service fee per ticket, along with the delivery fee.
Since Ms. McBride has already been provided with a refund we
assume that this matter is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.There was an option for a $15 delivery of an actual printed ticket. Why would any one of sound mind pay double to have printed e-tickets mailed to them verses printing them instantly for $7.50. I also called to complained during the beginning of February because it was not explained that the tickets are not mailed out until two weeks before the actual event date.  I purchased the $15 delivery of actual hard copy tickets to include them in a gift. I was extremely disappointed when I found out they would not be mailed out anytime soon. I could go back in and purchase more ticket to prove that there is an option. However, they will not refund your entire purchase for any reason, to include purchasing ticket insurance.Thank you Revdex.com.
Sincerely,
[redacted]

Dear Revdex.com,
windowtext 0in;
padding:0in">Thank you for bringing this matter to our attention. We take
customer service very seriously and would like to take the time to address [redacted] concerns.
[redacted] placed her order on the resale website is [redacted]/,
which has a disclaimer placed in large font near the top right of the page. This disclaimer states:About: We are a resale marketplace. We are not a box office or venue. This site is not owned by [redacted]Price: Ticket Prices may be above or below face value
When [redacted] placed her order from her computer at the
website, [redacted] she was obliged to
review her order and accept that website’s terms and conditions before her
order was complete. We rely on the terms and policies of the website to efficiently process orders. These terms and conditions clearly state:
General
[redacted]
 ("SITE") acts as an intermediary between buyers and ticket
sellers ("TICKET SELLERS") to facilitate the purchase and sale of
event tickets, and as such is not directly involved in the actual ticket sale
transaction between the buyers and TICKET SELLERS. Tickets sold through SITE
are from a third party; therefore, the buyer's name will not be printed on the
tickets. Please note that the name on the tickets does not affect the buyer's
ability to access the event.
The following are the rules or "TERMS"
that govern use of the SITE by USER, the USER of the SITE ("USER").
By using or visiting the SITE, USER expressly agrees to be bound by these TERMS
and to follow these TERMS and all applicable laws and regulations governing the
SITE. [redacted] reserves the right to
change these TERMS at any time, effective immediately upon posting on the SITE.
If USER violates these TERMS [redacted]
may terminate USER's access to the SITE, bar USER from future use of the SITE,
cancel USER's ticket order, and/or take appropriate legal action against USER.
Above Face Value
Tickets sold through SITE are
often obtained through secondary market TICKET SELLERS and are being resold, in
many cases, above the price or "face value" listed on the ticket. All
ticket prices include additional service charges and handling fees as defined
on each order. SITE and its TICKET SELLERS are not directly
affiliated with any performer, sports team, or venue; and SITE does not act as
a primary sale box office, unless otherwise stated. By agreeing to these TERMS,
USER agrees that the purchase price for tickets on their order does not reflect
the original purchase price of the ticket and may be either higher or lower
than the original purchase price.
All sales are final
Since tickets are a one-of-a-kind
item and not replaceable, there are no refunds, exchanges or
cancellations. If an event is postponed or rescheduled, tickets will be
honored for the rescheduled date. New tickets will not need to be issued. If an
event is cancelled without a rescheduled date, USER will need to contact the
FULFILLER for a refund. The FULFILLER may require the USER to return the
supplied tickets at USER's expense before receiving any refund USER is entitled
to due to cancellation. [redacted] is not responsible for providing or securing this
refund for USER. Any shipping and handling charges are not refundable. Refunds
will be processed in the same currency as the original order. Conversion
charges, including though not exhaustive of the ones issued by USER'S bank, if
any, are not covered by [redacted]
or FULFILLER. Neither [redacted] nor the FULFILLER will issue exchanges or refunds
after a purchase has been made or for lost, stolen, damaged or destroyed
tickets. When USER receives tickets, USER should keep them in a safe place.
Please note that direct sunlight or heat may damage tickets.
The website terms and conditions were available to [redacted]
as a scroll box during the checkout process and as a link on each page of the
site. If [redacted] did not click on the “yes” button on the checkout page
that states “I agree to the Terms & Conditions,” the software would have
removed her from the checkout page and she would not have been able to go on to
complete her order. Also, the total price, including service fees and delivery
charges, was given to her before she gave her credit card information and
completed her order. [redacted] chose to comply with the price and the terms
before sending her final order for processing.
Because the terms and policies were accepted prior to placing the
order, there is no refund due.
We hope that [redacted] enjoyed her show.
Thank you,
Doug, Ticket Galaxy

Revdex.com:
I do not find this to be a satisfactory response from Ticket Galaxy, but I realize I cannot waste any more time on this matter. The bottom line is that I've learned a lesson and will never order tickets through a second or third party.  I will go right to the venue. Their response to my complaint along with their explanation iof termes, conditions, and policy iwas not obvious on the websites. I have no recourse but to accept the unethical behavior of Ticket Galaxy or Box Office Ticket Sales (which I never heard of or received information from at all). I appreciate your efforts to resolve this issue although I'm still left believing this is a ticket scalping/scam operation. Thanks again. I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. (Not really).
Sincerely,
[redacted]

Dear Revdex.com,Thank you for mediating this matter. Unfortunately, our stance has not changed in terms of giving [redacted] a partial or whole refund, for reasons that have been previously mentioned. Thank you again,Doug, Ticket Galaxy

Dear Revdex.com,
 
Thank you for bringing [redacted] concerns to our attention.
We take matters of customer service and pricing very seriously.
class="MsoNormal"> 
There are a couple of inaccuracies in [redacted]
claims that have to be cleared up.
 
On 9/29/16, [redacted] placed his order on his computer on
[redacted] which is a website not owned or operated by Ticket Galaxy.
The website that Ticket Galaxy owns and operates is TicketGalaxy.com.
[redacted] is one website where we list our inventory. [redacted] claims
that he wishes that the website had made it clear that he was not purchasing
through the primary market vendor. On TicketNetwork’s website, it does state
that [redacted] is a resale marketplace, not a box office or venue.  As
far as the pricing is concerned, the secondary market’s pricing does fluctuate.
Due to this, most websites have to abide by an all sales final policy,
including [redacted] and TicketGalaxy.
 
Additionally, when placing his order on his computer at
[redacted] did have to agree to the terms and policies before
placing the order. These terms and policies state, among other information:
 
General
[redacted] ("SITE") acts as an intermediary between buyers and
ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale
of event tickets,
and as such is not directly involved in the actual ticket sale transaction
between the buyers and TICKET SELLERS. Tickets sold through SITE are from a
third party; therefore, the buyer's name will not be printed on the tickets.
Please note that the name on the tickets does not affect the buyer's ability to
access the event.
 
The following are the rules or "TERMS" that govern use of the SITE
by USER, the USER of the SITE ("USER"). By using or visiting the
SITE, USER expressly agrees to be bound by these TERMS and to follow these
TERMS and all applicable laws and regulations governing the SITE.
[redacted] reserves the right to change these TERMS at any time,
effective immediately upon posting on the SITE. If USER violates these TERMS
[redacted] may terminate USER's access to the SITE, bar USER from future
use of the SITE, cancel USER's ticket order, and/or take appropriate legal
action against USER.
 
Above Face Value
Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and
are being resold, in many cases, above the price or "face value"
listed on the ticket. All ticket prices include additional service charges and
handling fees as defined on each order. SITE and its TICKET SELLERS are not
directly affiliated with any performer, sports team, or venue; and SITE
does not act as a primary sale box office, unless otherwise stated. By agreeing
to these TERMS, USER agrees that the purchase price for tickets on their order
does not reflect the original purchase price of the ticket and may be either
higher or lower than the original purchase price.
All sales are final
Since tickets are a one-of-a-kind item and not replaceable, there are no
refunds, exchanges or cancellations. If an event is postponed
or rescheduled, tickets will be honored for the rescheduled date. New tickets
will not need to be issued. If an event is cancelled without a rescheduled
date, USER will need to contact the FULFILLER for a refund. The FULFILLER may
require the USER to return the supplied tickets at USER's expense before
receiving any refund USER is entitled to due to cancellation. Ticketnetwork.com
is not responsible for providing or securing this refund for USER. Any shipping
and handling charges are not refundable. Refunds will be processed in the same
currency as the original order. Conversion charges, including though not
exhaustive of the ones issued by USER'S bank, if any, are not covered by
[redacted] or FULFILLER. Neither [redacted] nor the FULFILLER
will issue exchanges or refunds after a purchase has been made or for lost,
stolen, damaged or destroyed tickets. When USER receives tickets, USER should
keep them in a safe place. Please note that direct sunlight or heat may damage
tickets.
Not only did [redacted] agree to these terms and policies,
[redacted] had demanded that he be sat in an aisle seat, due to a medical
restriction. Normally, we cannot guarantee aisle seats and we do not list our
seat numbers for a number of factors. We make an exception and did work with
[redacted] to get him an aisle seat so he could view the event as comfortably as
possible.
 
Because of the reasons listed above, among others, we will
be unable to offer [redacted] a refund at this time.
 
Thank you for mediating,
 
Doug, Ticket Galaxy

Revdex.com,
Thank you for bringing this
matter to our attention. We take customer service very seriously and would like
to take the time to address Ms. [redacted] concerns.
When [redacted] placed her
order from her computer at the website, www.Tickets-Center.com, she was obliged
to review her order and accept that website’s terms and conditions before her
order was complete. These terms and conditions clearly state:
General.
Tickets-Center.com ("SITE") acts as an intermediary between buyers
and ticket sellers ("TICKET SELLERS") to facilitate the purchase and
sale of event tickets, and as such is not directly involved in the actual
ticket sale transaction between the buyers and TICKET SELLERS. All sales are
final. As tickets sold through SITE are often obtained through the secondary
market and prices are determined by the individual TICKET SELLER, the prices
for tickets may be above or below face value. Tickets sold through SITE are
from a third party; therefore, the buyer's name will not be printed on the
tickets. Please note that the name on the tickets does not affect the buyer's
ability to access the event.
The website terms and
conditions were available to [redacted] as a scroll box during the checkout
process and as a link on each page of the site. If [redacted] did not click
on the "yes" button on the checkout page that states "I agree to the Terms
& Conditions," the software would have removed her from the checkout page
and she would not have been able to go on to complete her order. Also, the
total price, including service fees and delivery charges, was given to her
before she gave her credit card information and completed her order. Ms.
Muhlbach chose to comply with the price and the terms before sending her final
order for processing.
At no time before placing her
order did [redacted] contact our Customer Service Department with any
questions or for any clarification of the pricing and terms and conditions. If she
was unsure about the order she was placing, she was free to call the Customer
Service Department at the readily available number or to comparison shop at
other sites before finalizing her order.
Our customer service records
do indicate that [redacted] did send an email to our customer service
department regarding this order. A customer service representative replied with
the following information:
Hello [redacted] Thank you for
contacting us with questions about your order. We are happy to help. Your order
has been filled in (Section 212, Row J, Seats 5-8). These tickets are in the
correct sections requested they were to be anywhere in sections 208-217 in rows
A-Q. There are advantages to going through the secondary market. We get a lot
of opportunities for advance ticket purchases and VIP seating that the public
does not. Sometimes the primary market is sold out in a particular section or
completely sold out. For some events price fluctuations allow for discounts and
bargain shopping. I’m sorry we were not the best deal for this event but we
could be for future entertainment. When we are ready to ship your package, an
automated email will be sent to you with the FedEx tracking information for
your order. If you have any additional questions, please feel free to call our
office at ###-###-####. Thank you for using Ticket Galaxy, we hope you enjoy
your event.
 [redacted] was educated to
the fact that tickets are in many cases sold above face value and that www.Tickets-Center.com
is neither a primary sale box office nor the venue. Ms. [redacted]
freely-chosen acceptance of the price and the terms and conditions indicates
that she did make a conscious and educated decision to purchase tickets at the
price she agreed to. Additionally, our customer service department responded to
her email in a prompt and professional manner explaining her purchase and the
fees associate with it.
There is no refund due. We hope this fully explains the matter.

Complaint: 11756646
I am rejecting this response because: I have a receipt from ticket galaxy, and your phone rep confirmed you are the same company. If I call the other company number instead of yours would you allow them to cancel the order with you? 
Sincerely,
William Will

Complaint: [redacted]
I am rejecting this response because: I want a refund.
Sincerely,
[redacted]

Dear Revdex.com,
windowtext 1.0pt;mso-border-alt:none windowtext 0in;
padding:0in">Thank you for bringing this matter to our attention. We take
customer service very seriously and would like to take the time to address Ms.
Riley’s concerns.
[redacted] placed her order on the resale website is
[redacted].org/, which has a disclaimer placed in
large font near the top right of the page. This disclaimer states:
About: We are a resale marketplace. We are not a box office or
venue. This site is not owned by [redacted]
Price: Ticket Prices may be above or below face value
When [redacted] placed her order from her computer at the website,
[redacted] she was obliged to review her order
and accept that website’s terms and conditions before her order was complete.
We rely on the terms and policies of the website to efficiently process orders.
These terms and conditions clearly state:
General[redacted].org
acts as an intermediary between buyers and ticket sellers ("TICKET
SELLERS") to facilitate the purchase and sale of event tickets, and as
such is not directly involved in the actual ticket sale transaction between the
buyers and TICKET SELLERS.All sales are final. As tickets
sold through SITE are often obtained through the secondary market and prices are
determined by the individual ticket seller, the prices for tickets may be above
or below face value. Tickets sold through SITE are from a third party; therefore,
the buyer's name will not be printed on the tickets.  Please note that the
name on the tickets does not affect the buyer's ability to access the event.
The following are the rules ("TERMS") that govern use of the
[redacted] Web Site ("SITE") by the user
of the SITE ("USER"). By using or visiting the SITE, USER expressly
agrees to be bound by these TERMS and to follow these TERMS and all applicable
laws and regulations governing the SITE. SITE reserves the right to change these
TERMS at any time, effective immediately upon posting on the SITE. If USER
violates these TERMS [redacted]s.org may terminate
USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S
ticket order, and/or take appropriate legal action against USER.
Above Face ValueTickets sold
through SITE are often obtained through secondary market TICKET SELLERS and are
being resold, in many cases, above the price or "face value" listed
on the ticket. All ticket prices include additional service charges and
handling fees as defined on each order. SITE and its TICKET SELLERS are not
directly affiliated with any performer, sports team, or venue; and SITE does
not act as a primary sale box office, unless otherwise stated. By agreeing to
these TERMS, USER agrees that the purchase price for tickets on their order
does not reflect the original purchase price of the ticket and may be either
higher or lower than the original purchase price.
All sales are finalSince tickets are a one-of-a-kind
item and not replaceable, there are no refunds, exchanges or cancellations. If
an event is postponed or rescheduled, tickets will be honored for the
rescheduled date. New tickets will not need to be issued. If an event is
cancelled without a rescheduled date, USER will need to contact the FULFILLER
for a refund. The FULFILLER may require USER to return the supplied tickets at
USER'S expense before receiving any refund USER is entitled to due to
cancellation. SITE is not responsible for providing or securing this refund for
USER. Any shipping and handling charges are not refundable. Refunds will be
processed in the same currency as the original order. Conversion charges,
including though not exhaustive of the ones issued by USER'S bank,if any, are
not covered by [redacted].org or Fulfiller. Neither
SITE nor the FULFILLER will issue exchanges or refunds after a purchase has
been made or for lost, stolen, damaged or destroyed tickets. When USER receives
tickets, USER should keep them in a safe place. Please note that direct
sunlight or heat may damage tickets.
The website terms and
conditions were available to [redacted] as a scroll box during the checkout
process and as a link on each page of the site. If [redacted] did not click on
the “yes” button on the checkout page that states “I agree to the Terms & Conditions,”
the software would have removed her from the checkout page and she would not
have been able to go on to complete her order. Also, the total price, including
service fees and delivery charges, was given to her before she gave her credit
card information and completed her order. [redacted] chose to comply with the
price and the terms before sending her final order for processing.
Because the terms and policies were accepted prior to placing the
order, there is no refund due.
We hope that [redacted] enjoyed her show.
Thank you,
Doug, Ticket Galaxy