Ticket Galaxy

Revdex.com,
Thank you for bringing [redacted] continued concerns to
our attention. In our previous response we informed [redacted] that her order
was placed at [redacted] This website does not look like any venue’s website and in fact specifically
states at the top, "We display secondary market tickets. This site is independently
owned and operated and is not affiliated with any box office or official
website." In addition to this disclaimer, [redacted] was also required to read
and agree to the website's policies.
These policies, in plain language state that the prices of
tickets may be above or below face value. Additionally [redacted] states that the
order was not filled correctly. [redacted] purchased two tickets in section:
Orchestra, row: E and received those exact tickets. [redacted] then claims that
she thought they were center orchestra tickets and therefore the order was not
fulfilled correctly. However, the description of tickets stated Orchestra Row
E. It did not state Left, Center, or Right. If [redacted] had specific
questions about this listing she was free to call the customer service
department before completing her order. [redacted] ordered tickets in the
Orchestra Row E and received those exact tickets. This has been a completed
transaction and per the website's all sales are final policy no refund will be
provided.

Dear Revdex.com,
 
Thank you for bringing [redacted] concerns back to...

our
attention. We take matters of transparency and seating very seriously.
 
While
we disagree with the issues that [redacted] has described above, we have given
[redacted] a free upgrade to the orchestra level seating and we consider this
matter closed.
 
I
would like to take the time to reiterate that this is an exception to the
general rule of the terms and policies that were agreed to prior to placing the
order. We do typically have to abide by an all-sales final policy as laid out
by the website that the customer places their order with. This lays out that
there are no cancellations, exchanges, or refunds. We have taken this opportunity
to correct [redacted] in his inaccuracies, while still providing the seats
that he had intended to order.
 
Thank
you for mediating,
 
Doug,
Ticket Galaxy

Dear Revdex.com,
Thank you for bringing this complaint to our attention. We
take matters of customer service very seriously.
We are sorry that we are
unable to assist [redacted] any further in this endeavor.  She placed
her order on [redacted] and agree...

to their terms and policies, which
we are also bound by.  These terms state:
General MasterTicket.Center acts as an intermediary between buyers and
ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale
of event tickets, and as such is not directly involved in the actual ticket
sale transaction between the buyers and TICKET SELLERS. All sales are final.
As tickets sold through SITE are often obtained through the secondary market
and prices are determined by the individual ticket seller, the prices for
tickets may be above or below face value. Tickets sold through SITE are from a
third party; therefore, the buyer's name will not be printed on the
tickets.  Please note that the name on the tickets does not affect the
buyer's ability to access the event.
All
sales are final Since tickets are a one-of-a-kind
item and not replaceable, there are no refunds, exchanges or cancellations. If
an event is postponed or rescheduled, tickets will be honored for the
rescheduled date. New tickets will not need to be issued. If an event is
cancelled without a rescheduled date, USER will need to contact the FULFILLER
for a refund. The FULFILLER may require USER to return the supplied tickets at
USER'S expense before receiving any refund USER is entitled to due to
cancellation. SITE is not responsible for providing or securing this refund for
USER. Any shipping and handling charges are not refundable. Refunds will be
processed in the same currency as the original order. Conversion charges,
including though not exhaustive of the ones issued by USER'S bank,if any, are
not covered by MasterTicket.Center or Fulfiller. Neither SITE nor the FULFILLER will issue exchanges or
refunds after a purchase has been made or for lost, stolen, damaged or
destroyed tickets. When USER receives tickets, USER should keep them in
a safe place. Please note that direct sunlight or heat may damage tickets.
Again, we would love to be able to assist, but in this case,
we are not able to. We do put forth the extra effort whenever possible to
assist our customers, but in this case we are unable to get re-prints.
Additionally, as stated in the terms and policies, no refund is due with lost
tickets.
Thank you for mediating,
Doug, Ticket Galaxy

Complaint: [redacted]
I am rejecting this response because:  I checked at the venue where the concert is to be held.  They stated that the tickets are no good and I would not be admitted into the concert on the day of the show.
Sincerely,
[redacted]

11pt"> 
Dear Revdex.com,
 
 
Thank you for bringing this matter to our attention. We take customer service very seriously and would like to take the time to address Mr.Kay’s concerns regarding his order placed on [redacted]
?
 
[redacted] states that his original order was placed on January 20, 2015 for the “[redacted]” show in [redacted] for April 2, 2015. However, our customer  records indicate the only order placed by [redacted] on January 20, 2015 at [redacted] was for “[redacted]” show in [redacted] on April 4, 2015. [redacted] original selected listing included three tickets located in Gallery section, Row G for $52.00 per ticket.
 
There is no listing indicated for “Zone 3/Tier A-R” at $54.00 per ticket on [redacted] Our technology does not alter the name of a seating location selected by a customer during the checkout process; the location listed on a receipt matches the description on the ticket listing page.
 
While the “Gallery Section, Row G” listing is currently estimated for delivery on March 29, 2015 for the April 2, 2015 show, the delivery date of March 31, 2015 is clearly indicated on the “Gallery Section, Row G” listing for the April 4, 2015 show. Therefore, the delivery estimation listed on the receipt for [redacted] original order was indeed correct. Please see the image files "April2.jpg" and "April4.jpg" for verification.
 
 The “MISC Expenses” charge of $47.58 is the service fee for the order. A service fee is applied to each individual ticket. Therefore, a $15.86 service fee per ticket for all three tickets totals $47.58. The total price, including service fees and delivery charges, was given to [redacted] as an itemized breakdown before he gave his credit card information and completed his order. A delivery method must be selected to complete the transaction. By doing so, the itemized breakdown is calculated and displayed at the top of the checkout page. [redacted] selected “Standard Delivery” which on [redacted] is a flat rate of $15.00 for an entire order. This information is disclosed on the same primary page where the customer reads and agrees to the website terms and conditions. Please see the image file "ItemizedOrder.jpg" "CheckoutPage.jpg" for verification.
 
 When [redacted] placed his order from his computer at the website,[redacted] he was obliged to review his order and accept that website’s terms and conditions before his order was complete. These terms and conditions clearly state:
[redacted] acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. All sales are final. As tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value. Tickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets.  Please note that the name on the tickets does not affect the buyer's ability to access the event.The following are the rules ("TERMS") that govern use of the [redacted] Web Site ("SITE") by the user of the SITE ("USER"). By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. SITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITE. If USER violates these TERMS [redacted] may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER.
Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. SITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.
Orders Orders placed through SITE will be fulfilled by one of SITE'S network of participating TICKET SELLERS. Contact information for the TICKET SELLER who fulfills USER'S order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase process. If this information is lost, USER may contact CustomerSupport@[redacted] to retrieve information about the order.
All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refund. The FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellation. SITE is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by [redacted] or Fulfiller. Neither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.
Schedule of Fees and Charges The price charged to USER'S credit card beyond the price of the individual tickets shall include the following fees and charges:
Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket request.
Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by the FULFILLER.
Total:Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and Delivery.
Taxes Prices stated on the SITE do not include any state or other local taxes that may apply to USER'S order.  TICKET SELLERS may collect sales tax as is appropriate for their locality. If taxes are applicable to USER'S order they will be added to USER'S order as a separate charge in addition to the TOTAL.”
The website terms and conditions were available to [redacted] as a scroll box during the checkout process and as a link on each page of the site. If [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his order. [redacted] chose to comply with the price and the terms before sending his final order for processing.
 
At no time before placing his order did [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditions. If he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order.
 
Furthermore, our customer records indicate that when [redacted] contacted our Customer Service department on January 20, 2015 he claimed he was unable to attend the event date he selected and requested to cancel the order. A customer service representative advised him of our all sales are final policy, though if he had an alternative date in mind, we would look into any options to accommodate an exchange; however this would not cancel the original order. Ultimately, our Customer Service Department was able to accommodate an upgrade request and a possible new date change at no additional cost to [redacted]. A voicemail and email was sent to the customer on January 23, 2015. The order was then filled with “Section: Mid Orchestra Left, Row: S." Please see the image file "OrderNotes.jpg" for verification.
 
We request that this matter be closed as [redacted] was educated to the fact that tickets are in many cases sold above face value and that [redacted] is neither a primary sale box office nor the venue. [redacted] freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the location and price he agreed to. [redacted] order was filled with an upgraded set of tickets at no additional cost.  
 
There is no refund due.

Revdex.com,
Thank you for bringing this matter to our attention. We take
customer service seriously and appreciate the...

opportunity to respond to Mr. [redacted] concerns.
According to our customer service records, Mr. [redacted] completed his order for tickets earlier this morning. When he did place his
order for these tickets he was informed in the "Seller’s Note" that,  "These tickets are paperless. You will receive
them at the venue on the day of the event." This note appeared on the webpage
containing all of the available tickets for sale, along with the checkout page,
and again on a final review page before placing his order.
If Mr. [redacted] was unsure what this note meant or what not
comfortable with receiving his tickets until the day of the event, he was free
to choose from the hundreds of other ticket options available to purchase which
had standard shipping options available.
Mr. [redacted] instead willingly chose to complete his order
and in doing so agreed to the website’s terms and policies. These policies
state:
General [redacted] acts as an intermediary between buyers and ticket sellers
("TICKET SELLERS") to facilitate the purchase and sale of event
tickets, and as such is not directly involved in the actual ticket sale
transaction between the buyers and TICKET SELLERS. All sales are final. As
tickets sold through SITE are often obtained through the secondary market and
prices are determined by the individual ticket seller, the prices for tickets
may be above or below face value. Tickets sold through SITE are from a third
party; therefore, the buyer's name will not be printed on the tickets.  Please note that the name on the tickets does
not affect the buyer's ability to access the event.
The Delivery Method on the checkout page defaults to "paperless." Once this option is selected there is also a disclaimer in bold that appears
right below the dropdown box. This  disclaimer
reads:
These tickets are paperless and will not be shipped or
provided in any physical form. Instead, you will meet a representative from
your ticket seller's office at the venue prior to the start of the event. The
representative will accompany you into the venue by presenting their credit
card to venue personnel. Please remember to bring a government-issued photo ID
matching the name on the order. After placing your order, please contact your
ticket seller directly to arrange a meet-up time and place. The seller's
contact information will be in your order confirmation email.
A screenshot of this part of the checkout page is being
provided as evidence that Mr. [redacted] was well-informed of the type of ticket
that he'd be receiving.
Because Mr. [redacted] was well-informed of the type of
purchase that he was making and did agreed to the website's all sales are final
policy no refund or cancellation of his order will be provided. If he has
further questions about arranging for the receipt of his tickets Mr. [redacted]
should contact our customer service department at ###-###-####.

Dear Revdex.com,
 
Thank you for bringing [redacted] concerns to our attention.
We’re happy to look into this.
 
class="MsoNormal">At no point during the ordering process that I can see was
[redacted] on [redacted] would not have connected him to the
website and subsequent call center that sold him his sets of tickets. According
to our records, [redacted] placed his order on eventticketscenter.com, which
is a website that Ticket Galaxy lists inventory on. We do not own or operate
Eventticketscenter.com, nor do we own or operate the call center where the
order was subsequently placed.
 
The operators in the website can only go off of the current
inventory that they are able to see. Additionally, the secondary market’s
inventory and pricing fluctuates, sometimes wildly, which is one of the reasons
that an all sales final policy has to be agreed to prior to placing the order.
Despite [redacted] ordering tickets over the phone, the order is still bound
by the terms and policies of EventTicketsCenter.com, which state:
 
General EventTicketsCenter.com acts as an
intermediary between buyers and ticket sellers ("TICKET SELLERS") to
facilitate the purchase and sale of event tickets, and as such is not directly
involved in the actual ticket sale transaction between the buyers and TICKET
SELLERS. All sales are final. As tickets sold through SITE are
often obtained through the secondary market and prices are determined by the
individual ticket seller, the prices for tickets may be above or below face
value. Tickets sold through SITE are from a third party; therefore, the buyer's
name will not be printed on the tickets.  Please note that the name on the
tickets does not affect the buyer's ability to access the event.
The following are the rules ("TERMS") that govern use of the
EventTicketsCenter.com Web Site ("SITE") by the user of the SITE
("USER"). By using or visiting the SITE, USER expressly agrees to be
bound by these TERMS and to follow these TERMS and all applicable laws and
regulations governing the SITE. SITE reserves the right to change these TERMS
at any time, effective immediately upon posting on the SITE. If USER violates
these TERMS EventTicketsCenter.com may terminate USER'S access to the SITE, bar
USER from future use of the SITE, cancel USER'S ticket order, and/or take
appropriate legal action against USER.
Above Face Value Tickets sold through SITE
are often obtained through secondary market TICKET SELLERS and are being
resold, in many cases, above the price or "face value" listed on the
ticket. All ticket prices include additional service charges and handling fees
as defined on each order. SITE and its TICKET SELLERS are not directly
affiliated with any performer, sports team, or venue; and SITE does not act as
a primary sale box office, unless otherwise stated. By agreeing to these TERMS,
USER agrees that the purchase price for tickets on their order does not reflect
the original purchase price of the ticket and may be either higher or lower
than the original purchase price.
All sales are final Since tickets are a
one-of-a-kind item and not replaceable, there are no refunds, exchanges or
cancellations. If an event is postponed or rescheduled, tickets will be honored
for the rescheduled date. New tickets will not need to be issued. If an event is
cancelled without a rescheduled date, USER will need to contact the FULFILLER
for a refund. The FULFILLER may require USER to return the supplied tickets at
USER'S expense before receiving any refund USER is entitled to due to
cancellation. SITE is not responsible for providing or securing this refund for
USER. Any shipping and handling charges are not refundable. Refunds will be
processed in the same currency as the original order. Conversion charges,
including though not exhaustive of the ones issued by USER'S bank,if any, are
not covered by EventTicketsCenter.com or Fulfiller. Neither SITE nor the
FULFILLER will issue exchanges or refunds after a purchase has been made or for
lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should
keep them in a safe place. Please note that direct sunlight or heat may damage
tickets.
Because of the reasons listed above, we are unable to offer [redacted] a
refund at this time.
Thank you for mediating,
Doug, Ticket Galaxy

Dear Revdex.com,Thank you for continuing to mediate [redacted]'s concerns. With respect to [redacted]'s claims of accuracy in our claims that she was educated, we wish to slightly alter the semantics in our explanation. She is correct that we cannot 1000 percent say that she is educated in regards to filling out the form, we can one hundred percent verbalize that she was alerted. The information is readily available and if the terms and policies are accepted, then they are binding.  As far as [redacted]'s claim that she contacted us immediately, she is partially correct. [redacted] contacted us one hour and nineteen minutes after placing the order. While she did contact us very quickly, this is a relatively moot point as the terms and policies are in effect as soon as the order is placed. Because of these reasons and the reasons previously explained, there is still no refund due.Thank you again for mediating,Doug, Ticket Galaxy

Dear RevDex.com,
 
Thank you...

for
notifying us about [redacted] concerns. We take matters of customer service
and pricing very seriously.
 
[redacted] placed
his order online on [redacted], which is a website not owned or
operated by Ticket Galaxy. When [redacted] selected his tickets, he had
selected Section: GA Lawn      Row: GA, which means
that the section that he had selected is on the lawn, which is a general
admission area. This means that there is no assigned seating for the area. The
tickets that we provided to [redacted] are Lawn tickets, which is what he had
ordered.
 
When [redacted] placed his order from his computer at the
website,
[redacted]he
was obliged to review his order and accept that website’s terms and conditions
before his order was complete. These terms and conditions clearly state:
Generaleventticketscenter.com acts as an
intermediary between buyers and ticket sellers ("TICKET SELLERS") to
facilitate the purchase and sale of event tickets, and as such is not directly
involved in the actual ticket sale transaction between the buyers and TICKET
SELLERS. All sales are final. As tickets sold through SITE are
often obtained through the secondary market and prices are determined by the
individual ticket seller, the prices for tickets may be above or below face
value. Tickets sold through SITE are from a third party; therefore, the buyer's
name will not be printed on the tickets.  Please note that the name on the
tickets does not affect the buyer's ability to access the event.
The following are the rules ("TERMS") that govern use of
the eventticketscenter.comWeb Site ("SITE") by the user of the
SITE ("USER"). By using or visiting the SITE, USER expressly agrees
to be bound by these TERMS and to follow these TERMS and all applicable laws
and regulations governing the SITE. SITE reserves the right to change these
TERMS at any time, effective immediately upon posting on the SITE. If USER
violates these TERMS eventticketscenter.com may terminate USER'S
access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket
order, and/or take appropriate legal action against USER.
Above Face Value Tickets sold through SITE
are often obtained through secondary market TICKET SELLERS and are being
resold, in many cases, above the price or "face value" listed on the
ticket. All ticket prices include additional service charges and handling fees
as defined on each order. SITE and its TICKET SELLERS are not directly
affiliated with any performer, sports team, or venue; and SITE does not act as
a primary sale box office, unless otherwise stated. By agreeing to these TERMS,
USER agrees that the purchase price for tickets on their order does not reflect
the original purchase price of the ticket and may be either higher or lower
than the original purchase price.
All sales are
final Since tickets are a one-of-a-kind item and not
replaceable, there are no refunds, exchanges or cancellations. If an event is
postponed or rescheduled, tickets will be honored for the rescheduled date. New
tickets will not need to be issued. If an event is cancelled without a rescheduled
date, USER will need to contact the FULFILLER for a refund. The FULFILLER may
require USER to return the supplied tickets at USER'S expense before receiving
any refund USER is entitled to due to cancellation. SITE is not responsible for
providing or securing this refund for USER. Any shipping and handling charges
are not refundable. Refunds will be processed in the same currency as the
original order. Conversion charges, including though not exhaustive of the ones
issued by USER'S bank,if any, are not covered by eventticketscenter.com or Fulfiller. Neither SITE nor the FULFILLER will issue exchanges
or refunds after a purchase has been made or for lost, stolen, damaged or
destroyed tickets. When USER receives tickets, USER should keep them in a safe
place. Please note that direct sunlight or heat may damage tickets.
Schedule of Fees and Charges The price charged to
USER'S credit card beyond the price of the individual tickets shall include the
following fees and charges:
·         Service
Fee: Cost per ticket associated with SITE operation, customer service
center operation, and other costs associated with the fulfillment of USER'S
ticket request.
·         Delivery: Costs
associated with the Delivery Method chosen by USER and the SITE'S arrangement
of USER'S ticket delivery by the FULFILLER.
·         Total:Entire
amount charged to USER, including each ticket's price as set by the FULFILLER,
Service Fee, and Delivery.
The website terms and
conditions were available to [redacted] as a scroll box during the checkout
process and as a link on each page of the site. If [redacted] did not click on
the “yes” button on the checkout page that states “I agree to the Terms & Conditions,”
the software would have removed him from the checkout page and he would not
have been able to go on to complete his order. Also, the total price, including
service fees and delivery charges, was given to him before he gave his credit
card information and completed the order. [redacted] chose to comply with the
price and the terms before sending his final order for processing.
[redacted] was educated to the
fact that tickets are in many cases sold above face value and that [redacted]is neither a primary sale box office nor the
venue. [redacted] freely-chosen acceptance of the price and the terms and
conditions indicates that he did make a conscious and educated decision to
purchase tickets at the location and price he agreed to.
 
There is no refund due. Thank
you for mediating,
 
Doug, Ticket Galaxy

Revdex.com:I do not find this to be a satisfactory response from Ticket Galaxy, but I realize I cannot waste any more time on this matter. The bottom line is that I've learned a lesson and will never order tickets through a second or third party.  I will go right to the venue. Their response to my complaint along with their explanation iof termes, conditions, and policy iwas not obvious on the websites. I have no recourse but to accept the unethical behavior of Ticket Galaxy or Box Office Ticket Sales (which I never heard of or received information from at all). I appreciate your efforts to resolve this issue although I'm still left believing this is a ticket scalping/scam operation. Thanks again.
 I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. (Not really).
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I was unaware that ticket galaxy was not a reputable ticket
company and thought they were affiliated with the [redacted] ticket sales. At the time of the ticket purchase the venue had over
500+ tickets still available.  When the
verification email from ticket galaxy went through I immediately attempted to
contact ticket galaxy. Had Ticket galaxy clarified the difference between the
ticket price, the true location of seating, the markup and the service charges, I would
not have purchased from ticket galaxy. They miss represented themselves and the
product they sold me.
Sincerely,
[redacted]

Revdex.com,
Thank you for bringing this matter to our
attention. We take customer service...

seriously and appreciate the opportunity to
respond to Mr. Lane’s concerns.
When Mr. Lane placed his order on the website www.Official-Online-Tickets.com
he was required to read and agree to that website’s terms and policies. These
policies clearly state:
General. Official-Online-Tickets.net
("SITE") acts as an intermediary between buyers and ticket sellers
("TICKET SELLERS") to facilitate the purchase and sale of event
tickets, and as such is not directly involved in the actual ticket sale
transaction between the buyers and TICKET SELLERS. All sales are final. As
tickets sold through SITE are often obtained through the secondary market and
prices are determined by the individual TICKET SELLER, the prices for tickets
may be above or below face value. Tickets sold through SITE are from a third
party; therefore, the buyer's name will not be printed on the tickets. Please
note that the name on the tickets does not affect the buyer's ability to access
the event.
Mr. Lane was required to read and agree to these
policies before his order was complete and without doing so, the software would
have removed him from the checkout process.
However, despite Mr. Lane agreeing to these
policies he has also filed a chargeback, case #2[redacted]030. We have chosen
not to fight the chargeback therefore Mr. Lane will be receiving a complete
refund and the tickets will not be provided to him. If he has any further questions he
is free to contact our customer service department at any time.

Complaint: [redacted]
I am rejecting this response because:
I do not accept this response. I would like clarification - are you saying the issue is with [redacted] office? I called them and they stated ticket Galaxy would be the company that would provide the refund. I do not appreciate getting caught inbetween this blame game. I don't know how to put it clearer to state that I was misinformed and did not agree to pay in USD - I will not accept any response other then having this rectified. As to your comment regarding refunds not being given - there are countless Revdex.com cases where the action ended in a refund. 
Sincerely,
[redacted]

Revdex.com,
Thank you for bringing [redacted] continued concerns to
our attention. Our customer service records indicate that [redacted] purchased
her tickets through a customer service representative at www.TicketsW.com. At
this time she was informed of the website's policies and willingly agreed to
them. Included in those policies is the information that the website is a
member of the secondary ticket market and is not affiliated with any venue,
event or performer. The representative informed her that the tickets being
purchased may be above or below face value, however the actual face value is not
known to the customer service representative nor is it advertised. Therefore
[redacted] was informed that it’s a possibility that what she’s purchasing may
be above or below face value.
Additionally, when determining a ticket's actual face value
the price listed on the ticket may not be entirely accurate. There are
additional taxes and fees, including annual subscription fees that do not
always appear on a ticket. For this reason the face value is not advertised or
even made available to customer service representatives.
Also, the website
lists tickets from numerous vendors. Not all of the tickets that appear on www.TicketsW.com belong to Ticket Galaxy. If
the venue has concerns over tickets that are being advertised they should
contact the website, as this is beyond anything that we have control over, nor
is it related to [redacted] transaction.
For all of the above reasons no refund will be provided.

Dear Revdex.com,Thank you for continuing to mediate [redacted]'s concerns. The price that [redacted] agreed to pay is non-negotiable once the order has been placed. We will not be offering any form of refund, partial refund, or a credit for future purchases as the full price was agreed to prior to placing the order. For these reasons, and the reasons previously mentioned in our initial response, there is no refund due. Thank you again for mediating,Doug, Ticket Galaxy

Dear
Revdex.com,
Thank you
for bringing this matter to our attention. We take customer service very
seriously and would like to take the time to address [redacted] concerns.
When [redacted] placed his order from his computer at the website, stadium-boxoffice.com he was
obliged...

to review his order and accept that website’s terms and conditions
before his order was complete. These terms and conditions clearly state:
General Stadium-BoxOffice.com acts
as an intermediary between buyers and ticket sellers ("TICKET SELLERS")
to facilitate the purchase and sale of event tickets, and as such is not
directly involved in the actual ticket sale transaction between the
buyers and TICKET SELLERS. All sales are final. As
tickets sold through SITE are often obtained through the secondary
market and prices are determined by the individual ticket seller, the
prices for tickets may be above or below face value. Tickets sold
through SITE are from a third party; therefore, the buyer's name will
not be printed on the tickets.  Please note that the name on the tickets
does not affect the buyer's ability to access the event.The
following are the rules ("TERMS") that govern use of the
Stadium-BoxOffice.com Web Site ("SITE") by the user of the SITE
("USER"). By using or visiting the SITE, USER expressly agrees to be
bound by these TERMS and to follow these TERMS and all applicable laws
and regulations governing the SITE. SITE reserves the right to change
these TERMS at any time, effective immediately upon posting on the SITE.
If USER violates these TERMS Stadium-BoxOffice.com may terminate USER'S
access to the SITE, bar USER from future use of the SITE, cancel USER'S
ticket order, and/or take appropriate legal action against USER.Above Face Value
Tickets sold through SITE are often obtained through secondary market
TICKET SELLERS and are being resold, in many cases, above the price or
"face value" listed on the ticket. All ticket prices include additional
service charges and handling fees as defined on each order. SITE and its
TICKET SELLERS are not directly affiliated with any performer, sports
team, or venue; and SITE does not act as a primary sale box office,
unless otherwise stated. By agreeing to these TERMS, USER agrees that
the purchase price for tickets on their order does not reflect the
original purchase price of the ticket and may be either higher or lower
than the original purchase price.
All sales are final Since tickets are a
one-of-a-kind item and not replaceable, there are no refunds, exchanges
or cancellations. If an event is postponed or rescheduled, tickets will
be honored for the rescheduled date. New tickets will not need to be
issued. If an event is cancelled without a rescheduled date, USER will
need to contact the FULFILLER for a refund. The FULFILLER may require
USER to return the supplied tickets at USER'S expense before receiving
any refund USER is entitled to due to cancellation. SITE is not
responsible for providing or securing this refund for USER. Any shipping
and handling charges are not refundable. Refunds will be processed in
the same currency as the original order. Conversion charges, including
though not exhaustive of the ones issued by USER'S bank,if any, are not
covered by Stadium-BoxOffice.com or Fulfiller. Neither SITE nor the
FULFILLER will issue exchanges or refunds after a purchase has been made
or for lost, stolen, damaged or destroyed tickets. When USER receives
tickets, USER should keep them in a safe place. Please note that direct
sunlight or heat may damage tickets.
Schedule of Fees and Charges The
price charged to USER'S credit card beyond the price of the individual
tickets shall include the following fees and charges:Service Fee:
Cost per ticket associated with SITE operation, customer service center
operation, and other costs associated with the fulfillment of USER'S
ticket request.Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by the FULFILLER.Total:Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and Delivery.
The
website
terms and conditions were available to [redacted] as a scroll box
during the checkout process and as a link on each page of the site. If
[redacted] did not click on the “yes” button on the checkout page
that states “I
agree to the Terms & Conditions,” the software would have removed
him from the
checkout page and he would not have been able to go on to complete his
order.
Also, the total price, including service fees and delivery charges, was
given
to his before he gave his credit card information and completed his
order. [redacted] chose to comply with the price and the terms before
sending his final
order for processing.
[redacted] was educated to the fact that tickets are in many cases sold above
face value and that Stadium-boxoffice.com is neither a primary sale box office nor the venue. [redacted]'s freely-chosen
acceptance of the price and the terms and conditions indicates that he did make
a conscious and educated decision to purchase tickets at the location and price
he agreed to.
There is
no refund due.
Thank you for mediating,
Doug, Ticket Galaxy

Complaint: [redacted]
I am rejecting this response because: the business cannot 1000 percent say I was educated when I filled out the form and submitted my payment in what I am assuming was under a minute. I was under the impression it was ford field box office. Which, it stated in the url. I will get an attorney to represent me if I am not given a refund. I made my transaction then immediately called ticket Galaxy and asked for a refund once I understood what happened. It was not like I waited weeks or months. It was literally minutes maybe an hour.
Sincerely,
[redacted]

[redacted]
Revdex.com
Re: [redacted]
/>
Revdex.com,
Thank you for bringing this
matter to our attention. We take customer service very seriously and would like
to take the time to address Ms. [redacted] concerns.
According to our Customer
Service records, the order [redacted] is referring to was placed under the
name [redacted]; however, we will provide our response assuming that the order was
placed by [redacted]. When [redacted] placed her order from her computer
at the website, www.tickets-center.com, she
was obliged to review her order and accept that website’s terms and conditions
before her order was complete. These terms and conditions clearly state:
Above Face Value. Tickets sold through SITE are often obtained through
secondary market TICKET SELLERS and are being resold, in many cases, above the
price or "face value" listed on the ticket. All ticket prices include
additional service charges and handling fees as defined on each order. SITE and
its TICKET SELLERS are not directly affiliated with any performer, sports team,
or venue; and SITE does not act as a primary sale box office, unless otherwise
stated. By agreeing to these TERMS, USER agrees that the purchase price for
tickets on their order does not reflect the original purchase price of the
ticket and may be either higher or lower than the original purchase price.
All sales are final. Since tickets are a one-of-a-kind item and not
replaceable, there are no refunds, exchanges or cancellations. If an event is
postponed or rescheduled, tickets will be honored for the rescheduled date. New
tickets will not need to be issued. If an event is cancelled without a
rescheduled date, USER will need to contact the FULFILLER for a refund. The
FULFILLER may require the USER to return the supplied tickets at USER's expense
before receiving any refund USER is entitled to due to cancellation.
Tickets-Center.com is not responsible for providing or securing this refund for
USER. Any shipping and handling charges are not refundable. Refunds will be
processed in the same currency as the original order. Conversion charges,
including though not exhaustive of the ones issued by USER's bank, if any, are
not covered by Tickets-Center.com or Fulfiller. Neither Tickets-Center.com nor
the FULFILLER will issue exchanges or refunds after a purchase has been made or
for lost, stolen, damaged or destroyed tickets. When USER receives tickets,
USER should keep them in a safe place. Please note that direct sunlight or heat
may damage tickets.
The website’s terms and
conditions were available to [redacted] as a scroll box during the checkout
process and as a link on each page of the site. If [redacted] did not click
on the “yes” button on the checkout page that states, “I agree to the Terms
& Conditions,” the software would have removed her from the checkout page,
and she would not have been able to go on to complete her order. Also, the
total price, including service fees and delivery charges, was given to her
before she gave her credit card information and completed her order. Ms.
Pennewell chose to comply with the price and the terms before sending her final
order for processing.
At no time before placing her
order did [redacted] contact our Customer Service Department for clarification
on the pricing or terms and conditions. If she was unsure about the order she
was placing, she was free to call the Customer Service Department at the
readily available number or to comparison shop at other sites before finalizing
her order. Had these purchases been fraudulent, as [redacted] claims, she
would have notified her bank, Credit Card Company, or our company after the
purchase. [redacted] did not contact us at any point with issues regarding
the order or regarding her claim that the charges maybe be fraudulent.
[redacted] was educated to
the fact that tickets are in many cases sold above face value and that www.tickets-center.com is neither a primary sale box office
nor the venue. [redacted]’s freely-chosen acceptance of the price and the
terms and conditions indicates that she did make a conscious and educated
decision to purchase tickets at the price she agreed to.
There is no refund due.

Revdex.com,
Thank you for bringing Mr. [redacted] continued concerns to
our attention.
We request that the first attachment we provided ([redacted] 1.jpg) be reviewed. Specifically, the first listing on the top of the page is
the listing that Mr. [redacted] chose to purchase. In addition to saying "Zone E"
rather than "Sec E" as other section listings were advertised, there is a large
description of this Zone included in the listing itself. Mr. [redacted] would not
have needed to scroll anywhere on his cellphone to have seen this as it is part
of the description.
Mr. [redacted] willingly agreed to purchase tickets advertised
as Zone E, with a description that the seats were in rows T-Y of the Balcony,
not rows A-H which is Section E.
There has been no attempt to mislead or confuse any
customer. Mr. [redacted] clicked on the description of the tickets in order to
purchase them. Again once he got to the checkout page there is a "Seller's Note"
in bold font which also says this same information. Mr. [redacted] was made aware
that the tickets he was purchasing were not in Section E, but were in Zone E.
If he has any further questions about this transaction I
encourage him to call our customer service department at ###-###-####.

Dear Revdex.com - Thank you for helping to mediate Ms. [redacted]'s situation.  Ms. [redacted]'s concerns are directed to the website on which she purchased tickets, a third party website that is not owned or operated by Ticket Galaxy.  Ticket Galaxy has no role...

in how the website is advertised or what service fee it asks for.  However, Ms. [redacted] agreed to be bound by the website's terms and conditions, which were conspicuously displayed on the checkout page, by actively clicking a check box before checking out.  Those terms and conditions explicitly note that all sales are final.  We rely on the finality of this kind of web order in order to run our business efficiently and offer competitively priced event tickets. I hope that Ms. [redacted] enjoys her event.Thank you again.DanTicket Galaxy