Ticket Software

Please close complaint [redacted] I received no assistance from the company, however, I was able to work something out with the third partyWhile I ended up paying more for the tickets I should have received in the first place had [redacted] website not completely screwed up the order, the issue is as close to being resolved as I imagine it will getReally I should be given back the $from [redacted] that I paid as a service fee, since their service was inaccurate and gave me the wrong tickets, but I imagine that will not happen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I want to make sure check is received prior to closing complaint

Revdex.com: Thank you for bringing this to our attentionWe provide customer service for Tickets.Expert where [redacted] placed his orderPlease be advised that Tickets.Expert acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to [redacted] ***’s concernsAccording to our customer service records, [redacted] confirmed to purchase tickets with the following description: Tickets ------------------------------------------------------------ Event: [redacted] *** Saturday, Sep at [redacted] Venue: [redacted] ***, PA Section: [redacted] ** Row: ** Price: each Qty: Payment ------------------------------------------------------------ Tickets: x = $Service Fee: $Delivery: $Order Total: $Seller Notes: Tickets will be ready for delivery by Sep 01, On 8/7, the customer contacted Customer Service regarding his concerns with the tickets and validity of the site and requested a cancellation of the orderCustomer Service advised that all sales are final, as stated in the terms and policies of the site that [redacted] acknowledged that he agreed to before finalizing his orderWe reaffirm that all sales are final and that tickets are guaranteed to be valid or he would receive a 100% refund per the site’s guarantee [redacted] ***’s tickets were uploaded on 8/After [redacted] filed this complaint, he downloaded his tickets on 8/No refund or further action is needed and we consider this matter resolved for sameWe hope this fully explains and resolves the matter and kindly ask that the Revdex.com close this complaintThank you

Dear Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Mr [redacted] ’ concerns When Mr [redacted] placed his order from his computer at the website, [redacted] .com he was obliged to review his order and accept that website’s terms and conditions before his order was completeThese terms and conditions clearly state: General [redacted] .com ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event The following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE [redacted] .com reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS [redacted] .com may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USER Above Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation [redacted] .com is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by [redacted] .com or FULFILLERNeither [redacted] .com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets PricingAll prices are in United States Dollars (USD) unless otherwise specifically statedSITE cannot confirm the price of an item until after an order is completed by USERDespite SITE's best efforts, a small number of the items listed on the SITE may be priced incorrectlyIf the FULFILLER discovers an item's correct price is higher than the stated price, the FULFILLER will either complete the order at the original price, contact USER to inform them of different price with an option to purchase, or cancel USER's order and notify USER of such cancellation Schedule of Fees and ChargesThe price charged to USER's credit card beyond the price of the individual tickets shall include the following fees and charges: Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER's ticket request Delivery: Costs associated with the Delivery Method chosen by USER and the SITE's arrangement of USER's ticket delivery by the FULFILLER Total: Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and Delivery The website terms and conditions were available to Mr [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf Mr [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his orderAlso, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his orderMr [redacted] chose to comply with the price and the terms before sending his final order for processing At no time before placing his order did Mr [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditionsIf he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order Mr [redacted] was educated to the fact that tickets are in many cases sold above face value and that [redacted] .com is neither a primary sale box office nor the venueMr [redacted] ’ freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the location and price he agreed to There is no refund due

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service to [redacted] where [redacted] placed her orderPlease be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the buyers and sellersWe take customer service seriously and appreciate the opportunity to respond to [redacted] concernsTypically, per the All Sales Final policy, we do not enforce refunds for postponed eventsAs Customer Service previously advised [redacted] if an event is postponed or rescheduled, tickets are honored for the rescheduled date (see All Sales Final policy at [redacted] )However, we found that the [redacted] tour has been postponed again until with new dates to be announcedWe apologize for the inconvenience this has caused [redacted] and believe that she is entitled to a refund as she requestedWe reached out to Customer Service regarding the issue and asked them to coordinate a refund with the sellerPer Customer Service, the refund was processed this morning and they left a message for [redacted] informing her of the same [redacted] can expect to see her credit appear within 3-business days, perhaps sooner or later depending on her financial institutionWe hope this fully explains and resolves the matter

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for Ticketliquidator.com where Mr [redacted] placed his orderPlease be advised that Ticketliquidator.com acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to Mr***’s concernsPer our Customer Service records, Mr [redacted] ordered tickets with the following description: Tickets ------------------------------------------------------------ [redacted] Payment ------------------------------------------------------------ Tickets: x $= $Service Fee: $Delivery: $Order Total: $Seller Notes: In Seat ServiceIncludes VIP entrance to eventIncludes VIP Parking with purchase of two (2) tickets or moreVIP access includedVIP Area/Club/Lounge access includedVIP Parking includedTickets will be ready for delivery by Oct 29, This information was being displayed on the website and also sent to Mr [redacted] via email after the order was placedSince the screenshot he sent to Customer Service was from a phone, we would also like to point out that at the top of the pages of the checkout would be where the details of the listing would be showingThis would include a “more details” arrow/button that would show added information, such as the Seller NotesThis information provided would be what is used to base any decision on, when a customer is claiming that something was not included with their orderWe would not be able to base a decision on items that were not included in the Seller Notes, or were promised by the seller that we would not have documented proof ofTherefore, the claim that was provided to them with Mr***’s order was that the order should have included a “Meet and Greet” with the performerAs this was not included in the listing “Seller Notes”, we cannot enforce that Mr [redacted] was provided with this item, or provide compensation from the seller for the item not being included, as it was not listed as being included with the ticketsIf this was a listing item with the tickets, we would gladly work with his seller to ensure that he’s compensatedHowever, because it was not, we can’t force them to do anything more then what Mr [redacted] requested from them from the startNonetheless, we do want to apologize for his disappointment with his orderAs Customer Service previously offered, wish we wish to offer Mr [redacted] a $discount to be used on a future order on Ticketliquidator.comThis code would be valid for year from the issue date and would require that a signed resolution form is return to us as well, confirming that Mr [redacted] is accepting of this offer as the resolution to his concerns

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for [redacted] where [redacted] placed her orderPlease be advised that [redacted] acts as an intermediary between buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWe take customer service seriously and appreciate the opportunity to respond to [redacted] concernsAfter reviewing the complaint and our customer service records, we’ve determined that [redacted] is entitled to a refund as she requested since the seller did not fulfill the order and has been unresponsive to all communicationsA check in the amount of $will be sent to [redacted] at the address she providedWe apologize for the inconvenience and hope that this fully resolves the matter

Revdex.com: Thank you for bringing this to our attentionWe provide customer service for [redacted] where [redacted] placed his orderPlease be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets and as such, is not directly involved in the actual ticket sale transaction between the ticket buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on Site, the truth or accuracy of such listings, the ability of the Fulfiller to sell tickets, or that User and Fulfiller will actually complete a transaction We take customer service seriously and appreciate the opportunity to respond to [redacted] ’s concernsAccording to our customer service records, this order was rejected by the ticket seller due to fraud concernsPer TicketNetwork’s policy regarding ticket availability, [redacted] was credited for the full amount of his order total upon rejection of the orderThis policy states: Ticket Availability SITE cannot guarantee ticket availability until USER is in possession of their ticketsGenerally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLERSome ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available ticketsOccasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is receivedIf equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locationsIf no alternates are available, either the USER's credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejectedWhen [redacted] contacted Customer Service, they followed up with the seller as the seller did not inform them of the order rejection initiallyThe seller advised that they tried to reach [redacted] directly regarding same, but was unable to get a hold of himTherefore, Customer Service worked with [redacted] to fill a new ticket orderThere was a delay in this process as Customer Service instructed [redacted] that they should hold off on placing the new order until they could first confirm with the seller that they definitely wouldn’t be filling the previous order so that he wouldn’t be charged for both ordersWe apologize for the delay, including any difficulties [redacted] had in trying to reach Customer Service (please be advised that the Customer Service department receives a very high volume of calls and emails for orders)However, our records show that although the tickets for the second order were more expensive, Customer Service did assist [redacted] in placing an order for alternate ticketsNo additional action is neededWe hope this fully explains and resolves the matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address [redacted] 's concerns When [redacted] placed her order from her computer at the website, www[redacted] .com, she opted to purchase tickets labeled as, "E-Ticket - Instant Download." This means that the tickets must be downloaded by the customer once they complete their orderFurther, when the customer selects this deliver method the following appears on the checkout In most cases, within minutes of placing your order, you will receive an email with instructions for downloading your e-tickets through our secure websiteFor your protection, you will need to log in with order-specific informationPlease be sure you have access to a printer because you will need to print your e-tickets and take them with you to the venueIn order to prevent fraudulent purchases, some instant e-ticket orders may require additional processing time, but this will not delay you from getting your tickets in time for the event Additionally, [redacted] was obliged to accept that website's terms and conditions before her order was completeThese terms and conditions clearly state: E-Ticket DownloadElectronic tickets or "e-tickets" may not be available for immediate downloadAfter placing an order, User will receive an email with instructions on how to download the tickets; therefore, it is important that User provides accurate email address information during the order processUser will be required to enter order specific credentials to gain access to the tickets, and User must have access to a printer from which to print the ticketsUser is responsible for contacting Customer Support should User not receive the email instructions, be unable to download the tickets, or be unable to print the ticketsNeither Site nor Fulfiller will issue refunds for User's failure to provide a correct email address or failure to print the tickets The website terms and conditions were available to [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf [redacted] did not click on the "yes" button on the checkout page that states "I agree to the Terms & Conditions," the software would have removed her from the checkout page and she would not have been able to go on to complete her order [redacted] chose to comply with the terms before sending her final order for processing Also, [redacted] received emails on August 17, August 18, and August reminding her to print her e-tickets, however [redacted] only brought the order receipt to the eventAdditionally the emailed receipt specifically states, "This is not your ticket." Our customer service records do not indicate that [redacted] spoke with any customer service representative until hours after the start of the baseball gameIf she did speak with a representative it would be logged in our records, and the representative would have informed [redacted] on how to print her tickets through the website Lastly, [redacted] 's tickets were located in Section 108, Row According to the [redacted] A's website, Section is the lower section on the first base lineSo the tickets that she did purchase do exist within the [redacted] ColiseumThis can be verified using this link: [redacted] We hope this fully explains the matter, however a refund will not be provided as of this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me My address for the refund is: [redacted] Sincerely, [redacted]

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for [redacted] where [redacted] placed his orderPlease be advised that [redacted] acts as intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the buyers and sellersWe take customer service seriously and appreciate the opportunity to respond to [redacted] ’s concerns According to our customer service records, the tickets were delivered to [redacted] via [redacted] on 2/12/Our records also indicate that the event was rescheduled and an email was sent to [redacted] on 2/18/ regarding the same [redacted] contacted the Customer Service department via email on 3/16/Per his email, the concert was rescheduled for 5/9/and he asked if he could exchange them for tickets to the concert scheduled for 4/15/as he’s unable to attend the concert on 5/9/A customer service representative responded to his email and explained the postponed event policies below, which are also stated on [redacted] As Customer Service previously advised, we are unable to offer [redacted] a refund or exchange for his tickets per these policies and his tickets are valid for the rescheduled eventHe may attempt to resell his tickets or contact the seller directly to request a refundHowever, the seller is not obligated to provide a refund and we cannot enforce the same as the tickets are valid for the rescheduled eventWe regret that [redacted] is unable to attend the rescheduled event, but we hope that this fully explains the matter

Complaint: [redacted] I am rejecting this response because: Their Web -Site clearly states 1) Your tickets will arrive before your event 2) Your tickets will be the one s you ordered / or better 3) Our confidence in the sellers that list tickets on our exchange allows us to offer you this guarantee (% of purchase price)They want something from the venue- Contact the [redacted] they won't provide anything BUT their broker / seller refunded my purchase price stating he had already sold the tickets to [redacted] ***! So they know my purchase price has been refunded ( why would they do that ???? unless of course the tickets were no good) I am asking for what they guarantee- my tickets did not arrive on time , they were not the tickets I ordered - my experience was ruined that day - no batting practice - no opportunity to walk around the stadium early - missing the National Anthem and the first inning - and all this with my two sons in tow They have a business relationship with their seller - ask him why he refunded the purchase price - they want to stick with "I must get something from the venue ' which they know I will not be able to provide- which I believe is a scamThey state they are going to investigate with their seller ( [redacted] ) - This happened on 10/11/- today is 10/28/how long does it take?? Sincerely, [redacted] ***

Thank you for bringing Ms [redacted] continued concerns to our attentionAfter reviewing her order further, and in the interest of customer service, Ms [redacted] ticket seller has agreed to refund her purchase priceThe refund will be placed back onto the credit card used by Ms [redacted] to make this purchase and may take 5-days to appear on her statementIf she has any questions please have her contact our customer service department at [redacted]

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for [redacted] where [redacted] placed his orderPlease be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to [redacted] ’s concerns In his complaint, [redacted] claimed that he purchased tickets through [redacted] websitePer our records, he purchased tickets through Eventticketscenter.comWhen [redacted] contacted Customer Service to cancel his order after realizing he purchased them through a resale marketplace, they advised him that all sales are final and that it’s stated on the site (including the checkout) that the site is a resale marketplacePlease see uploaded screenshots of the website showing sameSince tickets are a one-of-a-kind item and not replaceable, all sales are finalThis was previously stated by Customer Service and in the terms of the site, which [redacted] acknowledged and agreed to before finalizing the orderNo refund is due from the ticket sellerMoreover, [redacted] recently disputed this transactionThis is now a matter between [redacted] , his financial institution, and the ticket sellerWe hope this fully explains the matter, but we kindly ask that this complaint be closed due to the pending chargeback action, which our department is not involved in [redacted] now has to have this resolved through his financial institution Thank you

Complaint: [redacted] I am rejecting this response because: A tracking number doesn't prove the shipment was sent to my address I will like to see a *** receipt rather than a tracking number Sincerely, [redacted]

Revdex.com: Per [redacted] request, and to show that this was not in fact a 'bait and switch' as she claimed, all screenshots have been provided as uploaded attachments to this responsePlease view them in order from through Again, as stated in our previous response, what's initially shown is the subtotal- ticket prices for the event a customer is selecting tickets forIn proceeding with the checkout process, the full breakdown of the Order Total is then shown, including ticket description, quantity, ticket price, service fee, and delivery feeAll of that is shown before a customer hits "Place Order" to confirm and submit their orderThe entire breakdown is on the very last screen as shown in TN screenshot We reaffirm that [redacted] had the opportunity to review the details of her purchase, and that she agreed to the All Sales Final policy, which is stated under Order Review in the checkout and in other places on the site, including in the terms and policies, which a link was provided for in the checkout processAgain, no refund is due from the ticket seller for the sameWe expect that this and the additional screenshots we provided as proof fully explain the matter and ask that the Revdex.com close this complaint for the sameThank you

Revdex.com: Thank you for bringing this to our attentionWe provide customer service for [redacted] where [redacted] placed her orderPlease be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to [redacted] concernsAccording to our customer service records, [redacted] confirmed to purchase tickets with the following description: Tickets ------------------------------------------------------------ Event: [redacted] [redacted] Jul [redacted] at [redacted] Venue: [redacted] Section: [redacted] Row: * Price: each Qty: Payment ------------------------------------------------------------ Tickets: x = $Service Fee: $Delivery: $Order Total: $ Per [redacted] complaint, she received a 20% off coupon to use on this order, which apparently didn’t go through during the checkout processWe cannot state what exactly happened with this since [redacted] placed this order herself online, however, this could have occurred for a number of reasons- from the promo code being expired or entered incorrectly to a website or browser issueWhen [redacted] contacted Customer Service regarding same, it appears that a rep found an issue with the promo code (didn’t specify) and escalated an internal request for a $credit, which was issued to [redacted] on 7/24/Although [redacted] didn’t include an email or the code itself with her complaint for us to review and there’s no copy in our records, we wish to resolve the complaint as she requestedIn the interest of customer service, the 20% discount for her order will be honoredThis amount would come to $89.29, and since $was already credited, the remaining $will be credited to [redacted] cardWe affirm that we do not operate unethically and that we work to resolve such issues as customer satisfaction is very important to usWe hope that this fully explains and resolves the matterThank you

Complaint: [redacted] I am rejecting this response because:As requested I have attached documentation that the temporary chargeback credit was reversed.Further, as I indicated in November I am unable to attend the concert in March I sold the tickets as I was directed by a customer service representative but when I called with concern about getting the tickets to the new buyer the company cancelled the order so that I no longer have anyone to mail the tickets to if I do receive themI continue to request a full refund as this company has made it impossible for me to resell these tickets Sincerely, Rebecca W***

Complaint: [redacted] I am rejecting this response because: I still haven't heard from either partyIt was promised that I would hear from someone by end of day Oct 27thIt is now Oct 29th and unfortunately I've heard nothing from anyone Sincerely, [redacted]