Ticket Software

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for *** where *** *** placed her orderPlease be advised that *** acts as an intermediary between ticket buyers and ticket sellers to facilitate the
purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to *** *** *** *** concernsAfter reviewing the complaint and our customer service records, we’ve determined that *** *** *** *** are entitled to a 200% refund per the site’s guarantee as the seller did not provide the tickets*** *** was the ticket seller responsible for fulfilling this order and was the entity that charged the credit cardDue to the fact that this is the company that charged the card, Customer Service instructed to open a dispute about this transaction with their financial institution or credit card company to recover the funds directly from *** *** It appears the chargeback has been initiated and we’re awaiting results of sameIf *** *** *** *** recover their money back this way, then we will have a check for the other 100% sent to themIf the chargeback is not closed in their favor, then we will send a check for the entire 200%Either way, *** *** *** *** will receive a 200% refundWe apologize again for the inconvenience but hope this fully explains and resolves the matterThank you

Complaint: ***
I am rejecting this response because:The agreed delivery date was NOT complied with and I was unable to download or print the tickets since I would have no internet service or printer after the originally promised delivery date, the seller did not upload the ticket as originally agreed and failed to comply with the agreementI contacted the only access I had and they were very rude and refused to cancel the order despite their failure to perform the agreed services as originally specifiedTheir Customer Service representative was immediately adversarial and did not offer any reasonable resolutionI have filed the complaint with my credit card company and asked them to pursue a refundThis company is very misleading and refuses to comply with the agreed delivery dates causing much personal discomfort and possible loss of a large sum of my money, they charge exorbitant fees and still do not comply with their stated deliveryI feel very strongly that this company is a predator on consumers and not responsive to customersThis complaint is NOT resolved and I feel very strongly that other potential customers must be protected from this predatory rip off company
Sincerely,
*** ***

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for *** where *** *** placed her orderPlease be advised that *** acts as an intermediary between buyers and ticket sellers to facilitate the purchase and sale of
event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to *** *** concernsAfter reviewing the complaint and our customer service records, we’ve determined that *** *** is entitled to a refund as she requested since the seller did not provide her the tickets she paid for and has been unresponsive to all communications*** *** already initiated a chargeback action against her ticket seller with her financial institutionShe recently provided documentation from her financial institution to our Customer Service department, and we’ll check with them periodically for status and documentation detailing the outcome of this actionIf she receives her money back for this order, then we will issue her a check for an additional 100% per T*** 200% guaranteeIf the chargeback is closed against her, then we will issue her a check for a 200% refundEither way, as Customer Service advised *** *** she will be made wholeWe apologize for the inconvenience and hope that this fully resolves the matter

Complaint: ***
I am rejecting this response because: I was reassured that I would get the first set of wristbands backI am out more money, the cost of two wristbands, then I would be if there was a fee and cancelled the original order I expected the company to stand by and take responsibilty for getting the first set returned
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because first, the screen directly before the screen they are presenting in their response is misleadingIt does not show the service feesIt appears as there are no service fees
deliberately and shows a total for the ticketsPlease ask them to provide this screenThis is where the bait and switch comes inIf they wanted to be completely honest and truthful about the cost they would have it on this screen with the total where they ask you to put your credit card infoAt the bottom of that screen after everything is reviewed and you have finished entering your credit card with what you think is the final payment amount it takes you to the next screen where you have to hit place orderIt is there where they get you - they change the amount - sure they list the amount but you are not expecting it to be higher and they deliberately put the fees on the right hand side where someone is not going to look as they believe on the previous page they just saw their complete totalI know this to be the case because a co-worker had the same exact thing happen
So I hit place order, and then noticed that it was higher than the previous pageI IMMEDIATELY called BEFORE ANYTHING WAS PROCESSED within seconds of placing the orderThere would have been an opportunity for them to cancel the transaction as an "intermediary" prior to them sending it to their buyers and sellersThey do this for a reason, to skate around the responsibility of handling issuesWhen you call them they claim there is "nothing they can do"This is their gameThey had not processed the transaction at that point it wasn't until sometime later I received notification that it was processed meaning they send the transaction over to their "dealers"
This is a total scam and they know itIt is all done to catch people off guard and claim they have no ability or responsibility to correct customer service issuesThey were very smug when I called that I had no rights to do anything because of the "fine print"This is a complete bait and switch and I reject their response
Thank you,
***
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:at the stadium she said there was no such seats available to the seating on my sheet if papper and when I talked to Gina she did not say to down load she said print I printed them out I had talked to *** Times on 7- -2014.Sincerely,*** ***

Revdex.com: Thank you for bringing this matter to our attentionPlease be advised that *** acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual
transaction between the buyers and sellersWe take customer service seriously and appreciate the opportunity to respond to *** *** concernsAccording to our customer service records, *** *** placed her order on *** on 6/13/Her E-ticket was uploaded by the seller minutes after the transaction, and then *** *** called the Customer Service department shortly thereafterShe told a customer service representative that she ordered the wrong tickets, and alleged that she clicked on *** ** and that it was switched to *** * once she placed her orderThe representative explained to *** *** that the website would not have switched her selection, and that these were the tickets she selectedShe also advised *** *** that all sales are final per the website’s terms and conditions, which *** *** was also required to read and agree to before finalizing her order on the siteThese terms state: General *** ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the eventThe following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE*** reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS *** may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USEROrders Orders placed through SITE will be fulfilled by one of our network of participating TICKET SELLERSContact information for the TICKET SELLER who fulfills USER's order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase processIf this information is lost, USER may contact customerservice@*** to retrieve information about the orderAll sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation*** is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by *** or FULFILLERNeither *** nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets Our records show that *** *** selected to purchase tickets with the following description: Tickets Event: *** *** *** - *** *** *** *** - Match Friday, Jun at 8:00PM Venue: *** *** *** *** ** Section: Concourse Row: Price: $each Qty: Payment Tickets: x $= $Service Fee: $Delivery: $Order Total: $ From ticket selection throughout the checkout process, *** *** had the opportunity to review the above details before finalizing her orderBy placing her order, she also acknowledged that she agreed to the terms and conditions and confirmed her purchase for the above-referenced tickets*** *** downloaded her tickets on 6/17/There is no refund dueWe hope this fully explains the matter

Revdex.com: Thank you for bringing this to our attentionWe provide customer service for *** where *** *** placed his order on 12/15/Please be advised that *** acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase
and sale of event tickets and as such, is not directly involved in the actual ticket sale transaction between the ticket buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on Site, the truth or accuracy of such listings, the ability of the Fulfiller to sell tickets, or that User and Fulfiller will actually complete a transaction. We take customer service seriously and appreciate the opportunity to respond to *** *** concernsIn his complaint, *** *** claimed that the tickets he ordered were supposed to be available for download minutes after orderingHowever, the estimated delivery date for these tickets was 1/31/17, as stated in the Seller Notes for the tickets he ordered as shown belowTickets ------------------------------------------------------------ Event: AFI Saturday, Feb at 7:30PM Venue: *** *** *** *** ** Section: GA Row: *** Price: each Qty: Payment ------------------------------------------------------------ Tickets: x = $Service Fee: $Delivery: $Order Total: $Seller Notes: Tickets will be ready for delivery by Jan 31, Furthermore, as stated in the site’s policies that *** *** acknowledged that he agreed to when he finalized his order, E-Tickets are not available for immediate download in all circumstancesPer the Delayed Shipment policy, event tickets are generally delivered according to the delivery method selected at the time of ticket checkoutMost orders are shipped the same business day in which they are received or, if placed after business hours, orders may be shipped on the next business dayHowever, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and *** *** events ticketsWhile most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery dateIn these situations, tickets may be marked with an estimated ship date Per our records, *** *** called Customer Service on 1/30/asking to cancel his order as he didn’t receive the ticketsThe representative he spoke with advised that all sales are final, the estimated delivery/upload date was 1/31/17, and that tickets would be uploaded in time for the eventHis tickets were uploaded on 2/3/17, the day before the eventIn his complaint, *** *** claimed, “Despite stating on the website that they would refund in my situation, the person on the phone said they do not offer refundsHe is referring to ***’s 100% guarantee, which is separate from the All Sales Final policy and applies to specific situationsTN guarantees that your tickets will arrive before the event and that they’ll be the ones you ordered, or better seats than what you paid forUnder this guarantee, you will issue a 100% if your order was accepted but not delivered by the seller, your order was accepted but not delivered in time for the event, your tickets were not valid for entry, or your event is cancelled and not rescheduledAlthough they were uploaded after the estimated date, *** *** tickets were still uploaded before the event, so this does not apply to his situationNo refund is due from the ticket seller for the sameWe hope this fully explains the matter

Complaint: ***
I am rejecting this response because: I know, that my biggest mistake I this transaction, was not to read, the small, little, tiny printing that you as a business put, all the way down, an a small, scroll down window, as you can see on the pictures , the fisrt pictures, show the amount I paid for the first tickets, along with a screen shoot of the second purchase, that you guys gladly charged to my account on may 9thYou guys were so polite and kind when it came to selling me an extra ticket, but what makes me think that you guys are not running a honest business is that I got the tickets from the ***.com and the actual tickets are from ***, what makes it more interesting for me, is that none of the tickets, has any face value at all, as you state, on your "terms and conditions " that should be grater or lesser that the amount paid, am I supposed to beleive in your good word that the tickets, that I got and which have not face value, are good to assist to the event? Or do I need to wait, until the game day comes, just to find out, that, the tickets are fake? And then what? Miss the game, waste money and time for nothing?
From the pictures to 9, it just shows a few examples, of better seats that the ones you sell, or around the area that you gave me, and all of them, have cheaper prices and better seats.like I say, I think you people are running scam, because you overcharge people like me for tickets, and you legally try to protect yourself with the small tiny writing, that is hide and a small scroll down box that no one, except corrupt people like you, would take the time to readWhe you responded me many times eith your terms and conditions rules , when I asked you about the prices, besides saying that all sales are finals, you suggested me to re-sale the tickets, and you even gave me some websites where I can do that, but guess what? Because my tickets, have no face value and because, according to the seats location, they're not worth more that dollars each, people wont buy the tickets, and if they you, they'll offer me 30% of what I paid forIf ALL SALES ARE FINAL, the solution I see, and I beleive, you , as a "HONEST BUSINESS " have the sourses to provide me better seats, not overpriced, not ripted off seatsThis was supposed to be a surprise for my dad and my son, because I wanted them to see, from a closer angles, their dream team, team and , their all time favorite players, thats why I decided to pay $per ticket, thinking that, I was gonna get, what I oaid for I don't like to get to this extreme points, but like I said, you people are running a business, based on lies, IM NOT ASKING FOR MY MONEY BACK, JUST PLEASE, GIVE ME BETTER SEATS, and I hope and cross my fingers, that you dont respond, with your stupid copy of terms and conditions again, I understand that business are business, but come on, one think is to make profit and another one, to ripe people offI hope this time, I canget a solution to this issue, other than a bunch of links, to tiny , little printing, to remind me , how, here in North America, people can get scammed, by trusting other business Ill be anxious waiting for your POSITIVE RESPONSE have a blessed day and if you need more pictures or any more information, please dont hesitate to contact me, what we can even do, is : I find better seats for the games, you pay for the tickets and keep the difference, and I send you the tickets back, or you can cancel them, solutions, there's many, is up to you, if you really wanna work things up.
Sincerely,
*** ***

Dear Revdex.com,
Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Mr*** concerns
When Mr*** placed his order from his computer at the website,
www.***.com he was obliged to review his order and accept that website’s terms and conditions before his order was completeThese terms and conditions clearly state:
General***.com ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event
The following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE***.com reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS ***.com may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USER
Above Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price
All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation***.com is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by ***.com or FULFILLERNeither ***.com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets
The website terms and conditions were available to Mr*** as a scroll box during the checkout process and as a link on each page of the siteIf Mr*** did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his orderAlso, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his orderMr*** chose to comply with the price and the terms before sending his final order for processing
At no time before placing his order did Mr*** contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditionsIf he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order
Mr*** was educated to the fact that tickets are in many cases sold above face value and that www.***.com is neither a primary sale box office nor the venueMr*** freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the location and price he agreed to
There is no refund due

Revdex.com,
Thank you for bringing Mr*** concerns to our attention
We take customer service seriously and appreciate the opportunity to respond to
his concerns
All of the transactions placed through the website *** have a delivery charge
This charge is standard for the delivery methods
selected at the time of purchaseAlthough it does seem like the charge is for
nothing as Mr*** has expressed, this charge is for the upkeep and the cost
to maintain the technology necessary to upload the tickets to Mr***Unlike
paying for shipping or postage, this electronic ticket delivery fee covers
those maintenance cost to keep the upload and download features running without
any issues
If Mr*** has any further questions about the delivery of
his order, he is free to contact our customer service department at
###-###-####

Per *** *** response, I followed up internally regarding this orderCustomer Service advised that they reached out to*** * *** yesterday and left a message for a return callThey explained that once we have the tickets back, a refund will be issued minus deliveryOur records also include an email that was also sent to *** *** yesterday with additional details regarding the same. The email instructs *** *** to send the tickets back to our office as soon as possible. Customer Service will credit his credit card once we receive them. The shipping address is: MyTicketTracker Attn: Fulfillment Dept(Order number: *** ), Gerber Road East, South Windsor, CT They also recommend using a shipping method that has delivery verification because we cannot be responsible for lost tickets. We thank *** *** for his patience in this matterIf he has any additional questions or concerns, he may contact the Customer Service department for further assistance

Revdex.com:
Thank you for bringing this to our attentionWe provide customer service for *** where *** *** placed his orderPlease be advised that *** acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase
and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to *** *** concernsPer our customer service records, it appears that after this complaint was filed, the seller rejected the order and credited *** ***Per Customer Service, no further action has been taken on their end as the seller reached out to *** *** thereafterWe ask that *** *** confirm sameWe are also awaiting a response from Customer Service to confirm these notes from the order as it appears that this matter has already been resolvedThank you

The business is still scalping ticketsI had no idea of the face value nor the availability of the tickets at the time of purchaseI assumed the tickets were being sold as high demandI will definitely be more cautious about ticket sales especially through this vendorI will also advise publically that people avoid using this service
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
Ms*** has requested to speak with a "director" on
various occasions but has been informed that there is no director and that she
has spoken with the highest level of management of our customer service
departmentHer order was then brought to the legal department since she
continued to request a directorOur customer service managers are the highest
level of customer service before the legal department gets involved which is
what has happened with regards to her order
Our very thorough customer service records indicate that Ms
*** emailed our customer service department on numerous occasions between
June and July During these communications Ms*** was informed of
how the secondary ticket market worksPrices fluctuate similar to airfare or
hotel pricesIt’s possible that *** had extra tickets to this event
that it was trying to sell fast so they lowered the price on their tickets
However, at the time Ms*** placed her order the market rate for the
tickets she purchased was $per ticketMs*** had the opportunity to
review the purchase price before providing her credit card information, and she
also had the opportunity to checkout other retail outlets for prices as wellMs
*** was also able to hold off on purchasing her tickets to see if the
primary market (***) was planning on releasing additional tickets at a
discounted rate at a later time
Since Ms*** elected to purchase her tickets at the
$price point she also agreed to the website’s all sales are final policy and
agreed to the policy that states prices may be above or below face value
All of this information has been provided to Ms*** on
numerous occasions over the course of the many emails and phone calls exchanged
between her and our customer service departmentWe are again requesting that
this complaint be closed as Ms*** received the exact tickets she ordered
at the price she agreed to

Revdex.com,
Thank you for bringing this matter to our attentionWe take
customer service seriously and appreciate the opportunity to respond to Mr*** concerns
When Mr*** placed his order for tickets online,
the website does say "Total does
not
include state, local, or other taxes if applicable."
Additionally, the website terms and policies that Mr*** agreed to when completing his order specifically state:
TaxesPrices
stated on the Site do not include any state or other local taxes that may apply
to User's orderTicket Sellers may collect sales tax as is appropriate for
their localityIf taxes are applicable to User's order they will be added to
User's order as a separate charge in addition to the Total
Although Mr*** states he was not aware of the
possibility that taxes could be applied to his order, he had in fact agreed to
this policy
The reason why this disclaimer is there and that the taxes
aren't specifically listed is because the sales taxes are dependent on varying
factors that aren't immediately known at the time of purchasingThe sales tax
is dependent on the state where the ticket seller does business from, the location
of the event itself, and sometimes the location of the customer
Although rare, in some events those factors result in a
sales tax being assessed, therefore the website informs customers that this is
a possibility
However, despite the website's policies and the disclosures
our customer service department has already provided Mr*** with a
full refund of the taxes that he did payWe hope this fully resolves the
matter, but if he should have any additional questions Mr*** should
contact our customer service department at ###-###-####

Dear Revdex.com,
Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Mr*** concerns
When Mr*** placed his order from his computer at the
website, *** he was obliged to review his order and accept that website’s terms and conditions before his order was completeThese terms and conditions clearly state:
General*** ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event
The following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITETicketnetwork.com reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS Ticketnetwork.com may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USER
The website terms and conditions were available to Mr*** as a scroll box during the checkout process and as a link on each page of the siteIf Mr*** did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his orderMr*** chose to comply with the terms before sending his final order for processing
Mr*** was educated to the fact that *** is neither a primary sale box office nor the venue
When Mr*** contacted *** on March 31, we were made aware of a technical error and promptly worked to resolve the matterA full refund was made by the seller to Mr*** for his orderIn addition, *** offered a 15% discount towards a future purchase for replacement tickets
We request that this matter be closed as Mr*** has been reimbursed for his purchase in light of the errorThank you

Revdex.com: Thank you for bringing this to our attentionWe provide customer service for TicketLiquidator.com where Ms*** placed her orderPlease be advised that TicketLiquidator.com acts as an intermediary between ticket buyers to facilitate the purchase and sale of
event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to Ms***’s concerns According to our customer service records, Ms*** contacted the Customer Service department on 11/30/alleging that she placed her order in errorShe further alleged that she only put in her billing information and didn’t finalize the orderHowever, the order was submitted and the representative advised that all sales are final per the terms and conditions of the site, which Ms*** acknowledged and agreed to when she submitted her order for processingThese terms state: GeneralTicketLiquidator.com, herein referred to as "Ticket Liquidator" or "Site," acts as an intermediary between buyers and ticket sellers, herein referred to as "Ticket Sellers," to facilitate the purchase and sale of event tickets and as such, is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersAll sales are finalAs tickets sold through Site are often obtained through the secondary market and prices are determined by the individual Ticket Seller, the prices for tickets may be above or below face valueTickets sold through Site are from a third party; therefore, the buyer’s name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer’s ability to access the eventThe following are the rules and policies that govern use of Site by the user of the Site, herein referred to as "User." By using or visiting the Site, User expressly agrees to be bound by these Terms and Policies, herein referred to as “Terms,” and to follow these Terms and all applicable laws and regulations governing the SiteTicket Liquidator reserves the right to change these Terms at any time, effective immediately upon posting on the SiteIf User violates these Terms, Ticket Liquidator may terminate User's access to the Site, bar User from future use of the Site, cancel User's ticket order, and/or take appropriate legal action against UserAbove Face ValueTickets sold through Site are often obtained through secondary market Ticket Sellers and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSite and its Ticket Sellers are not directly affiliated with any performer, sports team, or venue; and Site does not act as a primary sale box office, unless otherwise statedBy agreeing to these Terms, User agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase priceAll sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, User will need to contact the Fulfiller for a refundThe Fulfiller may require the User to return the supplied tickets at User's expense before receiving any refund User is entitled to due to cancellationTicket Liquidator is not responsible for providing or securing this refund for UserAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by User's bank, if any, are not covered by Ticket Liquidator or FulfillerNeither Ticket Liquidator nor the Fulfiller will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen User receives tickets, User should keep them in a safe placePlease note that direct sunlight or heat may damage tickets Our records show that the tickets were delivered to Ms*** on 12/05/These are the tickets Ms*** confirmed to purchaseAn order cannot go through on the site unless a customer provides all information, acknowledges and accepts the terms and conditions, and clicks to submit the orderAs Customer Service previously advised, since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges, or cancellations unless the event is cancelled without a rescheduled dateMs*** may attempt to contact her ticket seller to return the tickets for a refund, but they are not obligated to do so per the policiesWe hope this fully explains the matter

Complaint: ***
I am rejecting this response because: I have not received a refund as stated in the response. I have emailed, called, and left voicemails with ticketnetwork customer service and have not received any responses
Sincerely,
*** ***