Ticket Software

Revdex.com: Thank you for bringing this matter to our attention TicketNetwork, Incprovides customer service to [redacted] where Mr [redacted] placed his orderWe take customer service seriously and appreciate the opportunity to respond to Mr [redacted] ’s concerns According to our customer service records, Mr [redacted] placed his order on [redacted] on December 14, Please be advised that [redacted] acts as an intermediary between ticket buyers and sellers and does not own or possess any tickets listed for saleOur records show that Mr [redacted] contacted the Customer Service department and requested a refund for his purchase, and a customer service representative explained that he would not be issued a refund per the All Sales Final policies The representative explained these terms and conditions, which Mr [redacted] was also required to read and agree to before finalizing his order on the site These terms state: General [redacted] acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase [redacted] acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event The following are the rules ("TERMS") that govern use of the [redacted] Web Site ("SITE") by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS [redacted] may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price Orders Orders placed through SITE will be fulfilled by one of SITE'S network of participating TICKET SELLERS Contact information for the TICKET SELLER who fulfills USER'S order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase processIf this information is lost, USER may contact CustomerSupport@ [redacted] to retrieve information about the order All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by [redacted] or FulfillerNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets Pricing All prices are in United States Dollars (USD) unless otherwise specifically statedSITE cannot confirm the price of an item until after an order is completed by USERDespite SITE'S best efforts, a small number of the items listed on the SITE may be priced incorrectlyIf the FULFILLER discovers an item's correct price is higher than the stated price, the FULFILLER will either complete the order at the original price, contact USER to inform them of different price with an option to purchase, or cancel USER'S order and notify USER of such cancellation Schedule of Fees and Charges The price charged to USER'S credit card beyond the price of the individual tickets shall include the following fees and charges: •Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket request •Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by the FULFILLER •Total:Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and Deliveryand sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets Please note that the name on the tickets does not affect the buyer's ability to access the event The following are the rules ("TERMS") that govern use of the [redacted] Web Site ("SITE") by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS [redacted] may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price Orders Orders placed through SITE will be fulfilled by one of SITE'S network of participating TICKET SELLERSContact information for the TICKET SELLER who fulfills USER'S order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase processIf this information is lost, USER may contact CustomerSupport@ [redacted] to retrieve information about the order All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by [redacted] or Fulfiller Neither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets Pricing All prices are in United States Dollars (USD) unless otherwise specifically statedSITE cannot confirm the price of an item until after an order is completed by USERDespite SITE'S best efforts, a small number of the items listed on the SITE may be priced incorrectlyIf the FULFILLER discovers an item's correct price is higher than the stated price, the FULFILLER will either complete the order at the original price, contact USER to inform them of different price with an option to purchase, or cancel USER'S order and notify USER of such cancellation Schedule of Fees and Charges The price charged to USER'S credit card beyond the price of the individual tickets shall include the following fees and charges: Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket request.Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by the FULFILLER.Total: Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and Delivery.Mr [redacted] received the tickets that he confirmed to purchase and did in fact order onlineIt is stated on multiple parts of the website that [redacted] is a resale marketplace, not the ticket seller, that prices may be above or below face value, and that all sales are finalThis information is displayed in multiple places on the website, including the checkout page, and in the terms and conditionsPlease see the below images Based on the foregoing, Mr [redacted] should have known that the tickets he purchased may be above or below face valueThe total price, which included the service fee and delivery fee, was shown before Mr [redacted] finalized his order, as well as the All Sales Final PolicyAlthough Mr [redacted] expressed in his complaint that he was dissatisfied with the price of the tickets, he completed his purchase for the ticketsMr [redacted] ’s freely-chosen acceptance of the terms and conditions indicates that he did make a conscious and educated decision to purchase these ticketsThere is no refund dueWe hope this fully explains the matter

Complaint: [redacted] I am rejecting this response because: I purchased these tickets for a Saturday baseball gameIf there was any chance this game would not have been played and cancelled, I would never have purchased themAs far as the price, I paid more for these tickets than others in the same areaAs I stated Neither my spouse nor I can attend a weekday game.This game was cancelledI was not, "EDUCATED" as Ticket Network stated.When a game is cancelled as this game was, I should be able to get my money refunded.I do not accept the response from Ticket Network Sincerely, [redacted]

Dear ­­­­­­­­­Revdex.com: Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Mr***’s concerns Our records indicate the order request placed by Mr*** on December 24th, was rejected after our system tagged it as potential fraudThe amount shown as a hold on Mr***’s credit card is the pre-authorization amount which was not debited from his account When any customer places an order through our system, the order is a ticket request; this request must then be accepted or rejected by the sellerThis information is stated in our terms and conditions which the customer must agree to before finalizing their orderPlease see below: General [redacted] , herein referred to as " [redacted] " or "Site," acts as an intermediary between buyers and ticket sellers, herein referred to as "Ticket Sellers," to facilitate the purchase and sale of event tickets and as such, is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersAll sales are final.As tickets sold through Site are often obtained through the secondary market and prices are determined by the individual Ticket Seller, the prices for tickets may be above or below face valueTickets sold through Site are from a third party; therefore, the buyer’s name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer’s ability to access the eventThe following are the rules and policies that govern use of Site by the user of the Site, herein referred to as "User." By using or visiting the Site, User expressly agrees to be bound by these Terms and Policies, herein referred to as “Terms,” and to follow these Terms and all applicable laws and regulations governing the SiteTicket Liquidator reserves the right to change these Terms at any time, effective immediately upon posting on the SiteIf User violates these Terms, Ticket Liquidator may terminate User's access to the Site, bar User from future use of the Site, cancel User's ticket order, and/or take appropriate legal action against User Ticket AvailabilitySite cannot guarantee ticket availability until User is in possession of User's ticketsGenerally, all ticket listings on Site are a unique set of tickets from an individual Ticket SellerSome ticket listings on Site may only be representations of available tickets and not actual seat locations or currently available ticketsOccasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is receivedIf equivalent or better seat locations are available at the same price, the Fulfiller will fill the order with the alternative seat locationsIf no alternates are available, either the User's credit card will not be charged at all or the entire amount will be refunded, and User will be notified that the ticket request has been rejected The website terms and conditions were available to Mr*** as a scroll box during the checkout process and as a link on each page of the siteIf Mr*** did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his order A Customer Service Representative informed Mr*** on December 25th, that we could send an email verifying the amount was only a pre-authorization hold and not a charge However, the hold would take 1-business days to be removed depending on Mr***’s bank and the holiday We request that this matter be closed as our company has not debited Mr***’s account

Please see our response uploaded under Attachment(s)Thank you

Revdex.com: Thank you for bringing [redacted] 's additional concerns to our attention [redacted] Ticket Company is the ticket seller for [redacted] ’s orderHer order was placed on www[redacted] .com which advertises tickets that are listed for sale from numerous selling companiesIf she spoke with [redacted] at ***, we do not have any reference or records of that call as [redacted] and [redacted] are not the same companyHowever, in any conversation with a ticket representative, it would have been understood that you must print your tickets before attending the eventOn [redacted] 's order receipt the delivery method states, "E-Ticket – Instant Download." This means that [redacted] was required to download and print her tickets to bring to the eventInstead of the tickets being delivered in the mail the delivery method was via download, which requires the tickets to be downloaded and printedAs we have stated before this is also stated on the website and on the website's terms and policies Also, if [redacted] had downloaded the E-tickets she purchased she would see that her tickets were located in Section 108, Row 18, Seats 14-Copies of [redacted] ’s tickets are attached to our response as proof that the tickets she bought were actual seats within the stadiumThe seats were not indicated on the order receipt because the seat numbers are not assigned until after the transaction has processed [redacted] 's tickets were for seats that existed within the stadium, and were valid for entry if she had printed and brought them to the stadium We again, hope that this resolves the matter

Complaint: [redacted] I am rejecting this response because: Once again they haven't done anything at allThey are saying that customer service is important to them yet I haven't even received a sincere apologyI haven't received a refundI haven't received contact from a directorThey just keep repeating that it had been handled when they haven't done anything but refund shipping which I should have never been charged in the first placeThey have presented no solution at allThey have not provided the slightest ounce of even decent much less good customer service Sincerely, [redacted]

Revdex.com,Thank you for bringing this matter to our attentionWe provide customer service for [redacted] where [redacted] placed her orderWe take customer service seriously and appreciate the opportunity to respond to [redacted] concernsDuring the company's audit process, it came to our Fulfillment department's attention that [redacted] was not billed for the tickets she receivedThey apologize for the delay in discovering the lapse in the credit card processingOur Fulfillment department attempted to email and call her regarding sameWe see that this matter has been resolved, and [redacted] made her payment on 11/22/We thank her for her patience and apologize the inconvenience this has causedWe sincerely hope that [redacted] enjoyed her event

Revdex.com: Thank you for bringing this to our attentionWe provide customer service for [redacted] com where [redacted] placed her orderPlease be advised that [redacted] com acts as an intermediary between ticket buyers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to [redacted] ’s concernsAccording to our customer service records, Customer Service was advised by the ticket seller on 9/27/that they uploaded the incorrect tickets and that they offered [redacted] alternate ticketsCustomer Service called [redacted] to explain same and confirm that she accepted the alternate ticketsIn her complaint, [redacted] alleged that she received poor customer service in resolving a ‘ticket issue’We’re looking to get her side of the story and an overall better understanding of what happened, so we ask that she provide additional details and/or correspondence that may assist us in resolving this matterThank you

We escalated this matter to our Fulfillment department, and a rep from that department confirmed that this request was sent to [redacted] on 10/to processWe reaffirm that [redacted] should reach out to [redacted] ’s Customer Support department if he has any questions or wants to confirm status of his refund as they are handling this and we will not be able to see when this credit is processedThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut as of 3/31/nothing has been done to refund my ticketsAlso please note I have not been contacted by no one as stated in the response this company statedI'm sure they have dealt with this in the past on canceled showsWhy am I being giving a hard time? Sincerely, [redacted] *** [redacted] ***

Revdex.com, Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to [redacted] concernsAccording to our customer service records [redacted] has been in contact with our customer service department on numerous occasions regarding this orderAlso, our customer service records indicate that [redacted] ticket seller has already provided a full refund of this orderTherefore we consider this matter to be closed and request that this complaint be closed as wellIf [redacted] has any further questions about this order we encourage him to contact our customer service department at ###-###-####

Complaint: [redacted] I am rejecting this response because: I am not the only person that this has happened to If you look at their reviews and comments on [redacted] it's plain to see that they take peoples money on a regular basis and do not provide the tickets in a timely manner In other cases they responded to some of these complaints with refunds My case is no different My tickets did not arrive in my email inbox in time to attend the concert in question That constitutes a refund according to their website, end of story I expect a full refund If they have to extract that money from the person who was selling the tickets, so be it There is no reason I should not be refunded I will continue to pursue all avenues needed to get my money back, even if that means hiring a lawyer Sincerely, [redacted] ***

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for [redacted] where [redacted] placed her orderPlease be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the buyers and sellersWe take customer service seriously and appreciate the opportunity to respond to [redacted] ***’s concernsTypically, per the All Sales Final policy, we do not enforce refunds for postponed eventsAs Customer Service previously advised [redacted] ***, if an event is postponed or rescheduled, tickets are honored for the rescheduled date (see All Sales Final policy at [redacted] )However, we found that the J [redacted] tour has been postponed again until with new dates to be announcedWe apologize for the inconvenience this has caused [redacted] and believe that she is entitled to a refund as she requestedWe reached out to Customer Service regarding the issue and asked them to coordinate a refund with the sellerPer Customer Service, the refund was processed this morning and they emailed [redacted] informing her of the same [redacted] can expect to see her credit appear within 3-business days, perhaps sooner or later depending on her financial institutionWe hope this fully explains and resolves the matter

Complaint: [redacted] I am rejecting this response because:There continues to be no resolutionAll they did was forward you copies of correspondence they previously sent meI have repeatedly asked for a higher manager or director to contact me without a responseThey did refund the $shipping charge because they shipped the to tickets days later then the date they said they would and the tickets weren't delivered in timeIt turns out the tickets could have been emailed all along so why I was ever even charged a shipping fee is beyond meThey did offer a 15% discount on a future purchase which is meaninglessTheir charges alone are more than 15% higher then other companies in addition to the higher ticket pricesAnd with the absolutely horrible customer service they have I would never purchase through them againThis company really hasn't done anything to helpAside from their ticket prices themselves being more than double they also charged administrative fees which they could refund to help offset the cost but haven't I've done research into this company and am aware that the [redacted] attorney general filed a law suit against them for their ticketing practicesI am sending copies of the emails and complaints to the [redacted] attorney generals office as well as the [redacted] attorney generals office I have also identified the director of [redacted] and [redacted] and will be sending them a letter directlyI'm also contacting [redacted] directly to let them know of the problems with both [redacted] and [redacted] And lastly I have picked up small claims court documentsIf I choose to file a small claims suit I will be asking the courts to have them pay for the court fees Sincerely, [redacted]

Revdex.com: Thank you for bringing this matter to our attentionTicketNetwork, Incprovides customer service to Ticketsmate.com where Mr [redacted] placed his orderWe take customer service seriously and appreciate the opportunity to respond to Mr [redacted] ’s concerns According to our customer service records, Mr [redacted] placed his order online at Ticketsmate.com on May 27, Please be advised that Ticketsmate.com acts as an intermediary between ticket buyers and sellers and does not own or possess any tickets listed for saleIn the Order Details, the seller indicated that tickets will be ready for delivery by October 2, 2015, and Mr [redacted] placed his orderIn his complaint to the Revdex.com, Mr [redacted] expressed his dissatisfaction with the fulfillment period of the ticketsHowever, he did not mention this in his initial request for a refundOur records show that Mr [redacted] requested a refund on July 18, 2015, stating the following in his email: I no longer need these ticketsPlease cancel the order and refund the purchaseA customer service representative responded to his email advising that all sales are final and explained the ticket fulfillment procedure It is common practice for tickets to be shipped via [redacted] and for a signature to be requiredThis is secure and safe for both ticket buyers and sellers as this ensures that the tickets sold have arrived to the proper recipient rather than left out in the openOur records show that the tickets were shipped by the seller via [redacted] and that delivery was attempted on July 27, After his tickets were shipped, Mr [redacted] should have received an email with a [redacted] tracking number so that he was able to track his purchaseTicketsmate.com does not send these emails and also does not decide to require a signature for ticket delivery as it is not the ticket seller The seller indicated that the tickets would be ready for delivery by October 2, 2015, and Mr [redacted] did proceed with placing his orderWhile the seller did attempt to deliver the tickets earlier, it appears that there may have been a communication issue regarding the sameWe regret the negative experience that Mr [redacted] had and we are committed to delivering exceptional customer serviceIn an effort to resolve this issue, we would be willing to provide Mr [redacted] with a check to cover the service fee and 25% of the ticket cost for a total amount of $If Mr [redacted] agrees with this resolution, then we will follow up with him to confirm and mail the checkWe hope this fully resolves the matter

Revdex.com: Thank you for bringing this to our attentionWe provide customer service for [redacted] , the site [redacted] *** ordered her tickets throughPlease be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to [redacted] ***’s concernsAccording to our customer service records, the third ticket that [redacted] purchased is in the same row as the other two tickets she purchasedWe see that two tickets for one order were downloaded by [redacted] ***, and the ticket for her other order ( [redacted] ) was uploaded on 10/It appears that [redacted] has not downloaded this ticket yet, so we are confirming that it is ready for her to downloadWe consider this matter resolved for sameIf [redacted] has questions regarding the download, we ask that she email [redacted] or call Customer Support at ###-###-####Thank you

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for [redacted] where [redacted] placed his orderPlease be advised that [redacted] acts as intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the buyers and sellersWe take customer service seriously and appreciate the opportunity to respond to [redacted] ’s concerns Typically, per the All Sales Final policy, we do not enforce refunds for postponed eventsAs Customer Service previously advised [redacted] , if an event is postponed or rescheduled, tickets are honored for the rescheduled date (see All Sales Final policy at http://www[redacted] /policies.aspx) However, we verified that there is no rescheduled date for this event at this time and that a guest vocalist will most likely fill in for the lead singer for the rescheduled [redacted] tourWe understand that even if the event is rescheduled for a date which [redacted] is able to attend, he no longer wants to attend as he paid to see [redacted] featuring the lead singerTherefore, we believe that [redacted] is entitled to a refund and advised Customer Service of our decision to make an exception to this policyCustomer Service is contacting the seller regarding this issue and asking for [redacted] to be reimbursed due to these circumstancesCustomer Service will work with the seller to coordinate a refund, and we will follow up with Customer Service to confirm status [redacted] may also contact the Customer Service deptif he has any questionsWe hope this fully explains and resolves the matter Regards, Legal Dept

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

RevDex.com, Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Mr. [redacted] concerns. According to our customer service records the *** tracking information provided by... Mr. [redacted] ticket seller shows that the tickets were delivered on October 2, 2014 which was two days before the event that Mr. [redacted] purchased tickets to. Mr. [redacted] is upset that *** left the tickets by a side door, however that is not within our control or the control of Mr. [redacted] ticket seller. He has also stated that he filed a chargeback with his credit card company, which is a matter between the bank and his ticket seller. Because our records show that the tickets were delivered in time, and because Mr. [redacted] has chosen to file a chargeback no refund will be provided as of this time. Normal 0 false false false EN-US X-NONE X-NONE / [redacted] Style Definitions */

Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Ms [redacted] concerns [redacted] .com is an intermediary ticket marketplace enabling ticket sellers to post their inventory online [redacted] .com itself does not post, sell, or advertise tickets for events, similar to [redacted] or [redacted] we provide a service for buyers and sellers to transact business online When Ms [redacted] placed her order from her computer at the website, www[redacted] .com she was obliged to review her order and accept that website’s terms and conditions before her order was completeThese terms and conditions clearly state: General [redacted] .com ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event The following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE [redacted] .com reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS [redacted] .com may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USER Above Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price OrdersOrders placed through SITE will be fulfilled by one of our network of participating TICKET SELLERSContact information for the TICKET SELLER who fulfills USER's order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase processIf this information is lost, USER may contact [redacted] to retrieve information about the order All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation [redacted] .com is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by [redacted] .com or FULFILLERNeither [redacted] .com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets The website terms and conditions were available to Ms [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf Ms [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave her credit card information and completed her orderMs [redacted] chose to comply with the price and the terms before sending her final order for processing According to our customer service records, Ms [redacted] order was accepted by DreatixDreamtix is the merchant of record for the transactionAs [redacted] .com is not the author of the listing, or the venue for the event, all venue-specific questions must be directed to the appropriate party [redacted] .com was unaware of any applicable age restriction for the event Ms [redacted] was educated to the fact that www[redacted] .com is neither a primary sale box office nor the venueMs [redacted] freely-chosen acceptance of the price and the terms and conditions indicates that she did make a conscious and educated decision to purchase tickets at the price she agreed to There is no refund due