Ticket Software

Revdex.com: Thank you for bringing this to our attentionWe provide customer service for *** where *** *** placed her order on 9/25/Please be advised that *** acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase
and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to *** *** complaintAccording to our customer service records, *** *** confirmed to purchase tickets with the following description: Tickets ------------------------------------------------------------ Event: StLouis Blues vsLos Angeles Kings Monday, Oct at 7:00PM Venue: Scottrade Center, StLouis, MO Section: Mezzanine 324 Row: N Price: each Qty: Payment ------------------------------------------------------------ Tickets: x = $Service Fee: $Delivery: $Order Total: $ The tickets were uploaded on 9/25/2017, the same day *** *** placed her order for themOn 9/26/2017, *** *** contacted Customer requesting a refund/cancellation as she wouldn’t be able to attend the eventCustomer Service reiterated that per the site’s terms and conditions that *** *** acknowledged and agreed to when she submitted her order, all sales are finalIt appears the rep confirmed that *** *** purchased insurance for her order and referred her to her insurance companyWe have no record of *** *** contacting the insurance company thereafter, but our records show that *** *** downloaded her tickets on 9/28/Since these were the tickets were the tickets that *** *** ordered and they were provided in time for the event, no refund is due from the ticket sellerWe ask that this complaint be closed for the same and hope this fully explains and resolves the matterThank you

Revdex.com:
Thank you for bringing this matter to our attentionWe
provide customer service for *** where this order was placed
Please be advised that *** acts as intermediary between ticket
buyers and ticket sellers to facilitate the
purchase and sale of event tickets,
and as such is not directly involved in the actual sale transaction between the
buyers and sellersWe take customer service seriously and appreciate the
opportunity to respond to *** *** concerns
Typically, per the All Sales Final policy, we do not enforce
refunds for postponed eventsAs Customer Service previously advised, if an
event is postponed or rescheduled, tickets are honored for the rescheduled date
(see All Sales Final policy at http://www.***/policies.aspx)
However, we verified that there is no rescheduled date for this event at this
time and that a guest vocalist will most likely fill in for the lead singer for
the rescheduled *** tourWe understand that even if the event is rescheduled
for a date which *** *** is able to attend, he no longer wants to attend as
he (and/or *** ***) paid to see *** featuring the lead singer
Therefore, we believe that *** *** (who placed the order per our records)
is entitled to a refund and advised Customer Service of our decision to make an
exception to this policyCustomer Service will coordinate a refund, and we
will follow up with them to confirm status*** *** may also contact the
Customer Service deptif he has any questionsWe hope this fully explains and
resolves the matter
Regards,
Legal Dept

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for *** where *** *** placed her orderPlease be advised that *** acts as an intermediary between buyers and ticket sellers to facilitate the purchase and
sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to *** *** *oncernsAfter reviewing the complaint and our customer service records, we’ve been working to resolve this matter as the ticket seller didn’t provide the tickets and has been unresponsivePer Customer Service, *** *** was to receive a refund per the *** guaranteeSince she still wanted tickets to the event, Customer Service located different tickets from another seller and applied what would have been refunded to her new ticket order on 10/04/We apologize for the inconvenience and hope this fully resolves the matter

Thank you for bringing this to our attentionWe provide customer service for *** where *** *** placed her orderPlease be advised that *** acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale or event tickets, and as
such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWe take customer service seriously and appreciate the opportunity to respond to *** ***’s concerns. Customer Service confirmed that the tickets were delivered via *** (tracking # ***)However, *** *** filed a chargeback on 9/21/17, which appears to still be openThis matter is now between *** ***, the ticket seller/merchant, and ***We are unable to take further action and this will be resolved through the chargebackWe ask that this complaint be closed for sameThank you

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for *** where *** *** placed his orderPlease be advised that *** acts as an intermediary between ticket buyers and ticket sellers to facilitate the
purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the ticket buyers and sellersWe take customer service seriously and appreciate the opportunity to respond to *** ***'s concernsAccording to our customer service records, *** *** purchased tickets from *** with the following description: Event: *** *** Tuesday, May 31, at 8:PM Venue: *** *** *** *** *** ** Section: 309 Row: AH Price: $each Qty: Seller Notes: Tickets will be ready for delivery by May 24, *** *** called the Customer Service department on May 23, to cancel his orderA representative advised that all sales are final, as stated in the policies (http://www.goodseattickets.com/Policies), which *** *** acknowledged and agreed to before finalizing his order*** *** contacted Customer Service again on May 25, inquiring about the delivery of the ticketsHe further stated that it’s past the delivery date and that he would have to cancel the orderA customer service representative advised that the tickets are on a hour printing restriction, but that they would be guaranteed on time for the eventPer the representative’s notes, *** *** alleged that he would fight the charge through his credit card companyOur records show that the tickets were uploaded by the seller on May 27, Since this is the last update we have in our records and occurred after *** *** filed this complaint, we do not know if further action has been taken or if further action is necessaryIf so, we ask that *** *** advise us regarding the sameSincerely, Legal Dept

Revdex.com: Thank you for bringing this to our attentionWe provide customer service for Ticketliquidator.com where Mr*** placed his orderPlease be advised that TicketLiquidator.com acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and
sale of event tickets and as such, is not directly involved in the actual ticket sale transaction between the ticket buyers and ticket sellersWe take customer service seriously and appreciate the opportunity to respond to Mr***’ concernsAccording to our customer service records, Mr*** placed his ticket order on January 3, Per the seller’s notes, the tickets would be ready for delivery (local pickup near venue) by January 8, However, on January 8th (the night before the event), the seller rejected the order for the tickets no longer being availableUnfortunately, he did not notify Mr*** or anyone at Ticketliquidator.com of same, and Ticketliquidator didn’t receive the update through the system until the following day as the seller did this after PMCustomer service was unable to find and obtain lower sideline tickets through the site for Mr***, but they escalated the issue to ensure that Mr*** was compensated for the inconvenience and not receiving his ticketsTicketliquidator.com guarantees that your tickets will be legitimate, arrive in time for the event, be the exact tickets you ordered or comparable alternatives, and be completely refunded if the event is cancelledIf your experience falls short of these expectations, you’re covered by our 200% money-back guaranteePer the guarantee, a refund for $3,was issued on January 9th and Mr*** will receive an additional $3,via check from TicketliquidatorAccounting noted on January 25th that this check would be issued, so Mr*** can expect to receive this check in the mail within the next weekIf he has any questions regarding same, he may reach out to customer serviceWe apologize for the inconvenience and hope that this fully explains and resolves the matter

Revdex.com:
We explained the policies in our previous responsesAgain, E-Tickets are not available for immediate download in all circumstancesPer the Delayed Shipment policy, event tickets are generally delivered according to the delivery method selected at the time of ticket checkoutMost orders are shipped the same business day in which they are received or, if placed after business hours, orders may be shipped on the next business dayHowever, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and *** *** events ticketsWhile most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery dateIn these situations, tickets may be marked with an estimated ship date
Furthermore, we affirm that the tickets were uploaded on 2/3/17, the day before the eventAlthough they were uploaded after the estimated date, *** *** tickets were still uploaded before the eventHe may contact his ticket seller regarding same, but no refund is due from them for the same as they still provided the tickets in time for the eventWe have provided the facts and policies pertaining to this order and have no additional information to provideWe ask that the Revdex.com close this complaint for the sameThank you

Thank you for bringing this matter to our attentionWe provide customer service for *** where *** *** placed her orderPlease be advised that *** acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as
such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to *** *** concerns In reviewing the customer service records for this order, it appears that *** *** contacted Customer Service as she wasn’t able to locate her ticketsShe was advised by a representative that the tickets were transferred on 4/We requested a copy of the screenshot showing these tickets were transferred/emailed to *** *** by the ticket supplier- specifically that this was done before the event and that her information (i.e., email address) was correctIf an error was in fact made here, then we will proceed with a refund to *** *** and will reach out to her in a follow up complaint response or directly via email or phone We are awaiting a response and confirmation of the transferIf an error was in fact made, then a refund is due and we will resolve accordinglyIf *** *** has any additional information to add here or any correspondence relating to this matter that may further assist, then we ask that she upload same

Complaint: ***
I am rejecting this response because: Although this ticket liquidator company did refund the I paid, I was told that I was due a 200% refund as per the policy posted on the site on the date they were purchased, 10/1/ I was told this by Tracy at the corporate office on 3/ Their own guarantee says, "We guarantee that your tickets will be legitimate Arrive in time for the event be the exact tickets you ordered or comparable alternative...." I did call the Theatre venue and spoke with Manager Marie, ###-###-#### a number of days She also called me because she said this was a scam and there were no tickets purchased by this company by mid March for a 4/show Furthermore, Marie, at the theatre told me The *** ** *** Theatre refused to sell *** *** in December and there was no way *** *ould be able to get promised tickets in the location promised which was important because my husband is visually impaired That is why I demanded a refund and that was when I was told it would be 200% I am assuming Stanislav or Alex wrote this rebuttle *** (Stanislav/Tracy) lied to me every time I called Stanislav especially was rude and abusive on the phone At one point Stanislav called Marie at the box office of the theatre and told them I was his Aunt and he neede the tickets! Echo/TicketLiquidator is a scam Had I waited like they threatened me to, I would have had either no tickets OR fraudulant tickets Echo owes me another as per their own admission They are upset that I caught them in a scam I want 200% refund as promised
Sincerely,
Georgianna Larocque-Price

Per Customer Service, they reached out to the ticket seller regarding the chargebackThe seller advised that *** *** won the chargeback action and received his money back for this orderTherefore, this matter has been resolved/closed on our endThank you

Complaint: ***
I am rejecting this response because:
The company sold seats which did not existYes we were admitted, however, there were fold up chairs which were not available and we were left standing, in rain, and unable to enjoy a show which cost well over The company falsify the advertising and appearing that these were seats within the venue and said the standonly/wheelchair sec tion along with fold up chairs, which was not dvertise and it's fraudulentand it's wrong and some store a partial refund should be givenIt appears that the company only cares about selling the tickets it does not care about the customers to experience the seating arrangements nothing long as we got in the venue they seem to just wash your hands of the actual ordeal this is totally unsatisfactory totally unsatisfactory
Sincerely,
*** ***

Revdex.com,
Thank you for bringing this matter to our attentionWe take
customer service seriously and appreciate the opportunity to respond to Mr*** concerns
According to our customer service records Mr*** was
refunded the full price of his purchase by his
ticket sellerUnfortunately our
website's policies do require proof from the venue that the tickets were deemed
invalidPlease see the attached screenshot from our website with this policy
We are unable to secure any additional refund from Mr*** without further documentation from the venue to substantiate his claimWe are
however also speaking with Mr*** ticket seller to help investigate this
matter but it would expedite the process if Mr*** is able to obtain any type
of proof that his tickets were in fact invalidIf he has any questions about this
process please have him contact our customer service department at
###-###-####

Dear Revdex.com,
Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Mr*** concerns
Our records indicate Mr*** placed an order for four tickets to the International
Champions Cup: *** *** *** *** ** *** game taking place on July 21, The ticket listing Mr*** selected was zone seating, meaning that the tickets could be in any section(s) and/or row(s) included in the zoneThe zone for this listing was Section 9-or 23-Row: 1-Therefore, Mr*** four tickets in Section: 28, Row: are within the requested zone A 10% discount special was applied at the time of purchase According to the event map, regardless of row number, sections 9-and 23-are on the corners of the field
When Mr*** placed his order at the website, ***.com he was obliged to review his order and accept that website’s terms and conditions before his order was completeAll orders placed by either phone or computer are bound by the same terms and policies found on our websiteThese terms and conditions clearly state:
General ***.com acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets. Please note that the name on the tickets does not affect the buyer's ability to access the event
The following are the rules ("TERMS") that govern use of the ***.com Web Site ("SITE") by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS ***.com may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER
Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price
Orders Orders placed through SITE will be fulfilled by one of SITE'S network of participating TICKET SELLERSContact information for the TICKET SELLER who fulfills USER'S order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase processIf this information is lost, USER may contact [email protected] to retrieve information about the order
All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by ***.com or FulfillerNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets
The website terms and conditions were available to Mr*** as a scroll box during the checkout process and as a link on each page of the siteIf Mr*** did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his orderAlso, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his orderMr*** chose to comply with the price and the terms before sending his final order for processing
At no time before placing his order did Mr*** contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditionsIf he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order
Mr*** was educated to the fact that tickets are in many cases sold above face value and that ***.com is neither a primary sale box office nor the venueMr*** freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the location and price he agreed to
There is no refund due

Revdex.com:
Thank you for bringing *** ***’s continued concerns to our attention
We do not have any record of *** *** speaking with someone named GinaAlso our customer service records show that *** *** placed her order on July 30, Although she states in her complaint she talked to Gina on “7-29-2014” we assume that means July 29, Since her order was placed on July 30, we are unsure who she would have spoken to or why should would have been told to just print her receipt especially since she hadn't placed her order yet
Also, as we stated in our previous response *** *** was emailed numerous times instructing her to download and print her tickets to bring to the gameAdditionally, when *** *** placed her order, the website provided the following information regarding delivery:
In most cases, within minutes of placing your order, you will receive an email with instructions for downloading your e-tickets through our secure websiteFor your protection, you will need to log in with order-specific informationPlease be sure you have access to a printer because you will need to print your e-tickets and take them with you to the venueIn order to prevent fraudulent purchases, some instant e-ticket orders may require additional processing time, but this will not delay you from getting your tickets in time for the event
Lastly, the stadium’s website proves that the tickets *** *** purchased in Section 108, Row clearly do existThis section and row is located on the first base lineThe link provided earlier is clear proof that the tickets *** *** bought are an actual section and row within the *** Coliseum
We hope this fully resolves the matter

As we previously stated, the tickets are expected to ship in late February and a refund will not be necessary if *** *** receives her ticketsIf these tickets are not received, then *** *** will receive a refundShe would need to provide documentation from her bank/credit card company that the credit from her chargeback was in fact reversedFor now, we will monitor the status of the tickets and follow up with *** *** to confirm receipt Please allow additional time for the same

Revdex.com,
Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Ms*** concerns
Our records indicate that the ticket listing Ms*** selected was marked as a set of threeThat particular
listing could only be purchased as a single ticket, or the whole set of threeMs*** only required two tickets, yet the order proceeded to checkout without issue
Ms*** contacted our Customer Service Department on August 28th, to inquire about the estimated delivery time of the ticketsBy this time she had received a tracking number, but no package
Our Customer Service Department immediately inquired to the seller regarding a delivery dateOne of our customer service representatives created a shipping label and sent it to the seller in hopes that it would accelerate the process
The seller responded to our inquiry to state that once he realized the error in processing the order as a pair in lieu of three tickets, they rejected the order requestOur Fulfillment department was made aware of the issue and a 125% refund amounting to $was granted to Ms*** on October 8th,
When Ms*** contacted our Customer Service Department on October 9th, for an update, she was informed of the rejected order status and % refund posted to her account the day beforeA customer service representative offered to assist in selecting an alternate set of tickets, however, by this time the event was fast approaching and ticket prices had risen to $each or higherMs*** was not interested in finding alternate tickets
A customer service representative contacted Ms*** in the afternoon of October 9th, to apologize for any order related problems she experiencedMs*** was further granted a promotion code for $off her next purchase, valid for six months

Dear Revdex.com,
Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address *** *** concerns
When*** *** placed his order for a single ticket to the July 3,
showing of *** *** *** *** *** *** with *** *** from his computer at the website, ***, he was obliged to review his order and accept that website’s terms and conditions before his order was completeThese terms and conditions clearly state:
General. ***, herein referred to as *** ***" or "Site," acts as an intermediary between buyers and ticket sellers, herein referred to as "Ticket Sellers," to facilitate the purchase and sale of event tickets and as such, is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersAll sales are final.As tickets sold through Site are often obtained through the secondary market and prices are determined by the individual Ticket Seller, the prices for tickets may be above or below face valueTickets sold through Site are from a third party; therefore, the buyer’s name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer’s ability to access the eventThe following are the rules and policies that govern use of Site by the user of the Site, herein referred to as "User." By using or visiting the Site, User expressly agrees to be bound by these Terms and Policies, herein referred to as “Terms,” and to follow these Terms and all applicable laws and regulations governing the Site*** *** reserves the right to change these Terms at any time, effective immediately upon posting on the SiteIf User violates these Terms, *** *** may terminate User's access to the Site, bar User from future use of the Site, cancel User's ticket order, and/or take appropriate legal action against User. Above Face Value. Tickets sold through Site are often obtained through secondary market Ticket Sellers and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSite and its Ticket Sellers are not directly affiliated with any performer, sports team, or venue; and Site does not act as a primary sale box office, unless otherwise statedBy agreeing to these Terms, User agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.
All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, User will need to contact the Fulfiller for a refundThe Fulfiller may require the User to return the supplied tickets at User's expense before receiving any refund User is entitled to due to cancellation*** *** is not responsible for providing or securing this refund for UserAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by User's bank, if any, are not covered by *** *** or FulfillerNeither *** *** nor the Fulfiller will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen User receives tickets, User should keep them in a safe placePlease note that direct sunlight or heat may damage tickets.
Schedule of Fees and Charges. The price charged to User's credit card beyond the price of the individual tickets shall include the following fees and charges:Service Fee: Cost per ticket associated with Site operation, customer service center operation, and other costs associated with the fulfillment of User's ticket request.Delivery: Costs associated with the Delivery Method chosen by User and the Site'S arrangement of User's ticket delivery by the Fulfiller. Total: Entire amount charged to User, including each ticket's price as set by the Fulfiller, Service Fee, and Delivery. Taxes. Prices stated on the Site do not include any state or other local taxes that may apply to User's orderTicket Sellers may collect sales tax as is appropriate for their localityIf taxes are applicable to User's order they will be added to User's order as a separate charge in addition to the Total
The website terms and conditions were available to *** *** as a scroll box during the checkout process and as a link on each page of the siteIf *** *** did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his orderAlso, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his order*** *** chose to comply with the price and the terms before sending his final order for processing
At no time before placing his order did *** *** contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditionsIf he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order
Our records indicate that *** *** contacted our Customer Service Department on February 4, regarding several complaintsDuring the course of the conversation, a Customer Service Representative explained how selling agencies in the secondary ticketing market may have access to suppliers with tickets before the general public; that his order was placed requesting a single ticket and was filled as such, and clarified his misinterpretation of the venue map where his section is locatedFurthermore, the Customer Service Representative advised *** *** to contact Allianz Insurance directly for any concerns about event insuranceAll aspects of the order details were available for verification by *** *** before he finalized the transaction
*** *** was educated to the fact that tickets are in many cases sold above face value and that *** is neither a primary sale box office nor the venue*** ***’s freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the location and price he agreed to
There is no refund due

Revdex.com,Thank you for bringing this matter to our attentionWe apologize for any inconvenience; however, we are unable to locate *** ***'s purchase within our system via last name and emailIf an order was placed, and if funds were removed from her account for a purchase made, it
would be marked so within our order system either under the order ID, last name and/or emailWhile there were many'***' who have placed orders within the last several months, we were unable to locate one that matched the tickets described in this complaint.If *** *** could provide additional information, we can look into this matter furtherInformation such as the day she attempted to purchase tickets, the email and/or phone number she input within the checkout screen, or an order ID will help us to resolve this complaint accordingly.Thank you

Revdex.com,
Thank you for bringing this matter to our attentionWe take
our customer service seriously and appreciate the opportunity to respond to Ms
***’s concerns
According to our customer service records, Ms***
contacted our sales
department on 09/25/alleging that she received tickets
for the wrong sectionShe claimed that she ordered tickets for sections
101-and that she should have received tickets for one of these sections
rather than section 103, which she said was all the way on the sideOur
customer service representative advised Ms*** that 101-means ‘
through 122’ and that she received tickets for the section she selected in her
orderOur records indicate that Ms*** selected tickets with the following
description:
Venue: *** *** *** *** **
Section: 101-Row: 1-
Price: $each Qty:
When Ms*** was completing her purchase, she was
provided with numerous opportunities to review her purchase before completing
it to verify that she was in fact purchasing these ticketsWe regret that Ms
*** is dissatisfied with her purchaseHowever, she willingly chose to
purchase tickets for Section 101-and received tickets within that section
No refund will be provided

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for Ticketliquidator.com where Mr*** placed his orderPlease be advised that Ticketliquidator.com acts as an intermediary between buyers and ticket sellers to facilitate the purchase and sale
of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to Mr***’s concernsPer our customer service records, the alternative tickets were offered by the ticket seller and accepted by Mr***In the interest of customer service, however, we wish to offer Mr*** a check in the amount of $as he requestedIf this is amenable to Mr***, then we will have a check for this amount sent to Mr*** to the address he provided