Ticket Software

Thank you for bringing this matter to our attentionPlease be advised that [redacted] is an online resale marketplace and is not the merchant for this orderOur records show one charge of $However, if this issue has not been resolved already, then we ask that you please contact your ticket seller and merchant, [redacted] , who processed this transactionYou can call them at ( [redacted] or email at [redacted] Please include your order number when contacting your ticket sellerWe expect that this will resolve the issueThank you

Revdex.com, Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to Ms [redacted] concerns Unfortunately we were recently notified that [redacted] Tickets is no longer in business and was therefore unable to provide the tickets as Ms*** had orderedAs a customer service provider we do stand behind our guarantees and will be sending Ms [redacted] a refund equal to 125% of her original purchaseThe check will be sent via [redacted] to her billing address We sincerely apologize for the inconvenience this has caused, but if Ms [redacted] has any other questions about this order or the refund, please feel free to have her contact our customer service department at ###-###-#### / [redacted] Style Definitions */

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for TicketLiquidator.com where [redacted] placed his order Please be advised that TicketLiquidator.com acts as intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the buyers and sellersWe take customer service seriously and appreciate the opportunity to respond to [redacted] ***’s concerns Typically, per the All Sales Final policy, we do not enforce refunds for postponed eventsAs Customer Service previously advised [redacted] ***, if an event is postponed or rescheduled, tickets are honored for the rescheduled date (see All Sales Final policy at http://www.ticketliquidator.com/policies.aspx) However, we verified that there is no rescheduled date for this event at this time and that a guest vocalist will most likely fill in for the lead singer for the rescheduled [redacted] tourWe understand that even if the event is rescheduled for a date which [redacted] is able to attend, he no longer wants to attend as he paid to see [redacted] featuring the lead singerTherefore, we believe that [redacted] is entitled to a refund and advised Customer Service of our decision to make an exception to this policyCustomer Service contacted the seller regarding this issue and asked that [redacted] be reimbursed due to these circumstancesCustomer Service is working with the seller to coordinate a refund, and we asked that they also reach out to [redacted] with additional information and updates [redacted] may also contact Customer Service if he has any questionsWe will follow up with Customer Service within a week to confirm statusWe hope this fully explains and resolves the matter Regards, Legal Dept

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for [redacted] where Ms [redacted] placed her orderPlease be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the ticket buyers and ticket sellersWe take customer service seriously and appreciate the opportunity to respond to [redacted] concernsPer our records, on 10/01/16, [redacted] placed an order for tickets with the following description: Tickets ------------------------------------------------------------ Event: [redacted] Saturday, Apr at 2:00PM Venue: [redacted] Section: Zone A Price: each Qty: Payment ------------------------------------------------------------ Tickets: x = $Service Fee: $Delivery: $Order Total: $Seller Notes: Orchestra, Rows and Orchestra Boxes A-B Tickets will be ready for delivery by Apr 11, On 10/24/16, [redacted] contacted Customer Service because she was concerned with the delivery date as she was traveling to the event on April 13thCustomer Service suggested that she have tickets delivered to the hotel where she would be staying and referred to sellerCustomer Service further confirmed that her tickets were still expected to be ready for delivery by April 11th, as noted by the seller in the ticket descriptionThey assured her that they’d monitor the order to make sure her tickets were delivered in time for the eventThey confirmed the correct alternate address to ship her tickets to, and relayed same to the ticket sellerOn 3/13/17, [redacted] contacted Customer Service again claiming that she called the theater directly and they told her nobody purchased tickets within the first rows in her nameCustomer Service advised that nobody would have done this because most of the time, the tickets are purchased in the name of the original purchaser and [redacted] was acquiring them from a seller through the resale marketplace [redacted] then asked for a refund, expressing concerns again that she wouldn’t get tickets in time for the eventCustomer Service told her that all sales are final, that they worked everything out with the seller to ensure her tickets would be delivered in time for the event, and that there was nothing further they could do at the time On 3/17/17, [redacted] contacted Customer Service again claiming that the seller was ‘abusive’ and demanded refund againPer the seller, he advised that tickets were to be delivered by April 11th as he noted in the order, but [redacted] continuously kept contacting him and the venue for the tickets and refused to wait for themCustomer Service spoke to the seller, who agreed to cancel the order and refund [redacted] for her order total of $Customer Service relayed same to [redacted] , who refused this solution and demanded a 200% refundA customer service manager advised her that a 200% refund was not owed to her as this was a mutual cancellation of the order and the seller was refunding her 100%He called the seller at that time and he confirmed that the customer is blocking his tickets from being released from the venue by calling them non-stop for over a weekAt that time, the only way to get the tickets ordered would be to refund the customer who was calling the venueCustomer Service instructed the seller to refund the order for the sameThe customer service manager informed the customer that only a 100% refund is being processed as she requested from them and through a cancelation by filing a chargeback action against the sellerOur records show that this refund was processed on 3/17/There is no additional refund dueWe expect that this fully explains and resolves the matter

Revdex.com: Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to [redacted] concernsTypically, per the All Sales Final policy, we do not enforce refunds for postponed eventsAs Customer Service previously advised, if an event is postponed or rescheduled, tickets are honored for the rescheduled date (see All Sales Final policy at [redacted] However, we found that the tour has been postponed again until with new dates to be announcedWe apologize for the inconvenience and believe that [redacted] , the customer who placed the order, is entitled to a refundWe advised Customer Service of our decision to make an exception to this policyCustomer Service will coordinate a refund, and we will follow up with them to confirm status [redacted] may also contact the Customer Service deptif she has any questionsWe hope this fully explains and resolves the matter

RevDex.com: Thank you for bringing this matter to our attention. We provide customer service to [redacted] where [redacted] placed her order. Please be advised that [redacted] acts as an intermediary between ticket buyers and sellers, and as such is not directly involved in... the actual sale transaction between the buyers and sellers. We take customer service seriously and appreciate the opportunity to respond to [redacted] ***’s concerns. According to our customer service records, [redacted] purchased her tickets on [redacted] on October 22, 2015 with the following description: Event: [redacted] Wednedsay, January 13, 2016 at 8:00 PM Venue: [redacted] Section: 104 Row: 26 Price: $85 each Qty: 2 Seller Notes: ADA Seating. These tickets allow for wheelchair access if needed. Chairs are provided for non-wheelchair customers. Tickets will be ready for delivery by January 6, 2016. [redacted] announced in late December that she was postponing her “Unbreakable” tour until the spring to have an unspecified surgical procedure. The tour dates were cancelled and rescheduled indefinitely, and tickets for previously announced tour dates were to be honored at rescheduled shows. About a few weeks later, the rescheduled tour dates were announced. Per [redacted] ’s policies, event dates and times are always subject to change and it is the responsibility of the ticket purchaser to check for any possible changes in date and time. [redacted] is not responsible for changes in date or time of the event, and refunds will not be issued due to event dates or times being changed. Refunds are not issued for postponed events unless they are ultimately cancelled with no rescheduled date. Before placing her order, [redacted] was required to read and agree to these terms and conditions. On February 4, 2016, [redacted] informed Customer Service that she submitted a fraud report with her credit card company as she hadn’t received the tickets yet. As Customer Service previously advised [redacted] ***, the event she purchased tickets for has been rescheduled for July 5, 2016 and her tickets are valid for that date. Customer Service also informed [redacted] that since she elected to file a chargeback with her credit card company, they cannot further assist her with this order as the matter was now between her, the financial institution, and the ticket seller. On March 21, 2016, [redacted] emailed the seller requesting the status of her refund and copied Customer Service on the email. At this time, [redacted] must resolve this issue with her financial institution and the ticket seller due to the pending chargeback. If [redacted] ***’s financial institution denies the credit reversal and closes the chargeback matter, then we’ll be able to assist again if [redacted] provides proof of the same (e.g., letter from her credit card company). Our records show no additional updates since the email sent on March 21, 2016. We will await [redacted] ***'s response to determine whether further action is necessary.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI also mailed both tickets out 3/31/ Sincerely, [redacted] ***

Revdex.com:Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to *** *** concernsAccording to our customer service records, *** *** purchased tickets on 05/10/on ***.com for the
U*** *** *** scheduled on 03/18/Please be advised that ***.com acts as an intermediary between ticket buyers and sellers and does not own or possess any tickets listed for salePer the seller's notes for these tickets, which are also included on the receipt for this order, the tickets would be ready for delivery by 03/14/Our records also show that *** *** contacted the Customer Service department on 11/02/about reselling her ticketsIt appears that there was miscommunication between *** *** and a representative regarding the reselling process, but *** *** tickets did sell and when she contacted Customer Service again on 12/16/15, a second representative explained the process to her in detailAlthough *** *** did successfully resell her tickets, the representative advised that she would have to ship the tickets to the buyer and await a day processing period for the payment*** *** has not received these tickets yet, but per the order notes, these will be available to ship in late FebruaryWhile ***.com does have an All Sales Final policy, *** *** and the customer that she resold her tickets to will be refunded if the tickets are not received in time for the eventAlso, *** *** will not be charged an additional 25% of the sales price as we believe there was miscommunication about the process/policies for reselling ticketsSince the tickets were already sold by *** *** but have not been shipped yet, we are unable to provide a refund at this time. Moreover, a refund will not be necessary if the tickets are shipped and received in time for the event and *** *** receives payment for the sameWe will follow up with Customer Service regarding both orders and assist with the process as needed, including contacting the seller to request a shipping upgrade if necessaryWe respectfully ask that *** *** allows additional time for the same as these tickets are expected to ship in late FebruaryIf this is acceptable to *** ***, please advise and have her confirm her contact information (e.gphone number and email address) so that we may reach out to her regarding this matterThank you

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***Once again it's not are fault statementIf you sell the tickets as the middle person than you are responsible for the tickets thenMy daughter had ground floor seats NOT BALCONYSo they were not the same as she hadWe didn't have a choiceWe had to take what tickets at a little discount less then hours before the concert or my daughter wouldn't of been able to see the concert

Complaint: ***
I am rejecting this response because: I was told on the phone by one of their customer service reps when I called to inquire about getting "better seats" in the zone The rep said to me that the sooner I purchased my tickets the better seats I would get At the time I did not realize that they were a 3rd party vendor and not the actual vendor to the show I placed my order immediately and received horrible seats, rows from the back of the zone! The verbal language that the customer service rep was a lie to get me to purchase tickets from them I was given fraudulent information to get me to purchase.
Sincerely,
*** ***

According to our tracking records the check was sent via *** and delivered on Tuesday October 21, via *** tracking #***If Ms*** still does not see the check we request that she contact our customer service department as soon as possible, otherwise we assume this matter is closed

Revdex.com: What's initially shown is the subtotal- ticket prices for the event a customer is selecting tickets forIn proceeding with the checkout process, the full breakdown of the Order Total is then shown, including ticket description, quantity, ticket price, service fee, and delivery feeAll of that is shown before a customer hits "Place Order" to confirm and submit their orderWe reaffirm that *** *** had the opportunity to review the details of her purchase, and that she agreed to the All Sales Final policy, which is stated under Order Review in the checkout and in other places on the site, including in the terms and policies, which a link was provided for in the checkout processAgain, no refund is due from the ticket seller for the same. We expect that this and as the screenshots we provided in our initial response as proof fully explain the matterThank you

Complaint: ***
I am rejecting this response I did accept the terms of the agreement and at the time I believed I was paying fare market value, after I arrived at the venue the quest speaker discussed the shady dealings ofof such companies operating online.They are called scalpers and paying usd for a dollar ticket is criminal and mean spiritedI don't know how a person can sleep at night and operate such a questionable business practiceBad karma type of organization and they will reap by what they sow when they have to deal with their conscious one day.We all will answer for our deceptions and lack of credibility.I actually feel sorry that a business has to resort to robbing decent people who trusted a website
Sincerely,
*** ***

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for TicketNetwork.com where *** *** placed her orderPlease be advised that TicketNetwork.com acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and
sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to *** *** concernsAfter reviewing *** *** complaint, we checked to see if there may have been an error in the ticket listingIt appears that there was a mislisting, as the event didn’t appear to be scheduled on June 25th as the seller indicated in the listingWe followed up to see if this order has been cancelled/refunded by the seller for the sameOur records show that the seller did resolve this issue and issued a full refund to *** *** on 3/27/We apologize for the inconvenience and hope that this fully explains and resolves the matterThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

As we previously stated, *** is not a ticket seller and does not own or possess any of the tickets listed for saleWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. The site acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket buyers and sellersOrders placed through the site are fulfilled by one of ***’s network of participating sellersAgain, customer Service worked to resolve this issue with the supplier, and as a result, *** *** was offered comparable tickets and was credited $*** *** accepted this as a resolution for the initial tickets no longer being available/not providedAlternate tickets were provided along with a $refund, both of which *** *** already acceptedThere is no additional refund due for the same

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I received a call a couple days ago and gave them a new credit card since the previous one was expired. They said they processed a full refund, and I just checked my account and the refund has gone through. Thank you very much for your help with this issue
Sincerely,
*** ***

Revdex.com: They are crooked and obviously have great attorneys that write their disclaimersI have no choice but to accept defeat Lesson learned, I will just have to accept the crappy seats and know better next time. Iit still pisses me off that their sales rep made a fraudulent statement to obtain a sale.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you so much for resolving this complain #*** with this ticket company. I was refunded the total amount on my credit card
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Nowhere was it listed that the tickets were a "Range Ticket" If they wanted to list them as "Range Tickets" they should have put "Range Tickets" in the ticket description
Sincerely,
*** ***