Ticket Software

The ticket broker did contacted me and gave me an opportunity to complete the transactionAs long as there were be no reporting to a credit bureau, I will be satisfied with the outcome as it was not my mistake that the charge didn't happen when the initial contact took place
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com,Thank you for bringing this to our attentionWe are still investigating the matter, and have reached out to the seller of these tickets in regards to this orderWe will be in contact with the customer via email once our investigation is complete.Thank you

Dear Revdex.com,
Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Ms*** concerns
Our records indicate Ms*** placed an order on April for three tickets to see the
*** *** vs*** *** on Saturday April 25, at the *** *** *** *** in Cincinnati, Ohio
When Ms*** placed her order from her computer at the website, www.***.com she was obliged to review her order and accept that website’s terms and conditions before her order was completeThese terms and conditions clearly state:
General***.com ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event
The following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE***.com reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS ***.com may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USER
All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation***.com is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by ***.com or FULFILLERNeither ***.com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets
Above Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price
The website terms and conditions were available to Ms*** as a scroll box during the checkout process and as a link on each page of the siteIf Ms*** did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her orderAlso, the total price, including service fees and delivery charges, was given to her before she gave her credit card information and completed her orderMs*** chose to comply with the price and the terms before sending her final order for processing
At no time before placing her order did Ms*** contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditionsIf she was unsure about the order she was placing, she was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing her order
Ms*** contacted our Customer Service Department on April to inquire about the policy for games that have been postponed due to rain outThe event was not permanently canceledA Customer Service Representative emailed advising her that all sales are final as her tickets are still valid for the rescheduled dateIf Ms*** could not attend the rescheduled game, the tickets remained valid for her own attempts at resale
Ms*** was educated to the fact that tickets are in many cases sold above face value and that www.***.com is neither a primary sale box office nor the venueMs*** freely-chosen acceptance of the price and the terms and conditions indicates that she did make a conscious and educated decision to purchase tickets at the price she agreed to
There is no refund due

*** is not involved in the actual transaction between buyers and sellers and also does not list ticketsTicket listings are from an individual ticket seller. While we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the seller to sell tickets, or that the user and seller will actually complete a transaction*** *** may be able to resolve this matter with the venue or by contacting the seller directlyThe seller may request proof to support *** *** allegations, especially since her tickets were valid for entry, she did not contact the seller or Customer Service when this allegedly occurred or any time thereafter, and she is now demanding a refund through this complaint without any prior communications or proof that this happenedOur records show that *** *** still hasn't contacted the seller at all about this issue, which she should have done immediately. If *** *** wishes to further pursue a refund, she may contact her ticket sellerHowever, as we previously stated in our initial response, there is no refund due if *** *** received the tickets she confirmed to order and was admitted into the venue with valid tickets to the event

Revdex.com,
Thank you for bringing this matter to our attentionWe take
customer service seriously and appreciate the opportunity to respond to *** *** concerns
Our records indicate that *** *** placed his original
order through the internet without
any assistance from our customer service
departmentThat order was rejected because the billing information did not
match the credit cardWhen *** *** was notified that the order was rejected
a customer service representative contacted him to ask if he wanted to re-place
the order over the phoneA representative then placed an identical order for *** *** with the correct billing information
The representative placed an identical order, as the
original tickets that *** *** requested were still available exactly as he
had intended to orderTherefore the representative did not need to reconfirm
the specific tickets as they were identical to the original order which *** *** agreed to
However, when *** *** did contact our customer service
department upon receiving the parking tickets, he was provided with a full
refundTherefore we request that this matter be closed as *** *** has
already received a full refund before contacting the Revdex.com

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for *** where *** *** placed his orderPlease be advised that T*** acts as an intermediary between buyers and ticket sellers, herein referred to as "Ticket
Sellers," to facilitate the purchase and sale of event tickets and as such, is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWe take customer service seriously and appreciate the opportunity to respond to *** *** *oncerns*** *** placed two different orders through the site that were filled by two different sellersHe accepted alternate tickets and a partial refund for the difference between these and the tickets he initially purchased with a ticket sellerAn additional amount isn't owed to *** *** per the website's policies (https://www.t***/policies)However, in the interest of customer service, we will offer a check in the amount of $to reimburse him for the service fee as requestedIf this is amenable to *** *** we ask that he accept and confirm the address for the check to be mailed toWe expect that this fully resolves the matter.Thank you

Revdex.com: Thank you for bringing this matter to our attentionPlease be advised that *** acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale
transaction between the buyers and sellersWe take customer service seriously and appreciate the opportunity respond to MsRegier’s concernsAccording to our customer service records, *** *** selected to purchase tickets with the following description: Event: Wicked Thursday, Oct at 7:30PM Venue: *** ** *** *** ** *** ** *** *** * *** *** *** ** Section: Zone B Price: $each Qty: Tickets: x $= $Service Fee: $Delivery: $Order Total: $Seller Notes: Main Floor Front, Rows L-Z and Main Floor Rear, Rows AA-FFTickets will be ready for delivery by Oct 09, All sales are final per the website’s terms and policies, which *** *** was required to acknowledge and agree to before submitting her orderSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges, or cancellationsIn addition, *** *** had the opportunity to review the above details before finalizing her orderWe also uploaded the seating chart from the site that *** *** should have referred to for seat selection*** *** may reach out to her ticket seller, GoodyTickets (contact information is on her receipt/order confirmation)However, we cannot enforce the seller to refund this purchase per the website’s policies and these are the tickets that *** *** selected and confirmed to purchaseFor additional information regarding these policies, please refer to the below link http://www.ticketnetwork.com/policies.aspx

Complaint: ***I am rejecting this response because:I might of said the dates wrong cause I was so upset and embarrassed,and got the dates wrong when I purchased the ticketsThey gave a section they gave a row, BUT NO seat number, and you can clearly see this by the responseBy Ticket masters/*** ticket coThe sale girl's name is Gina extension- 3901.On our way home I called the telephone number and extension no answer.Sincerely,*** ***

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for *** where *** *** placed her orderPlease be advised that *** acts as an intermediary between buyers and ticket sellers to facilitate the
purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWe take customer service seriously and appreciate the opportunity to respond to *** ***’s concernsPer our customer service records, *** *** placed her order on 6/28/for tickets with the following description: Tickets Event: *** Saturday, Aug at 7:30PM Venue: *** *** *** ** Section: Floor A Row: Price: $each Qty: Payment Tickets: x $Service Fee: $Discount: (($5.00)) Subtotal: $Delivery: $Order Total: $Seller Notes: Tickets will be ready for delivery by Aug 26, On 7/4/2016, *** *** contacted the Customer Service deptinquiring about her tickets and requesting a refundA representative advised that the tickets would be available for delivery by 8/26/as stated in the seller’s notes and that all sales are final per the website’s terms and policies, which *** *** acknowledged and agreed to before finalizing her orderThese policies, which can be located at ***, state: General *** acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets. Please note that the name on the tickets does not affect the buyer's ability to access the eventThe following are the rules ("TERMS") that govern use of the *** Web Site ("SITE") by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS *** may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USERAbove Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase priceOrders Orders placed through SITE will be fulfilled by one of SITE'S network of participating TICKET SELLERSContact information for the TICKET SELLER who fulfills USER'S order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase processIf this information is lost, USER may contact *** to retrieve information about the orderAll sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by *** or FulfillerNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage ticketsE-Ticket Download Electronic tickets or "e-tickets" may not be available for immediate downloadAfter placing an order, USER will receive an email with instructions on how to download the tickets; therefore, it is important that USER provides accurate email address information during the order process The USER will be required to enter order specific credentials to gain access to the tickets, and USER must have access to a printer from which to print the ticketsUSER is responsible for contacting Customer Support should USER not receive the email instructions, be unable to download the tickets, or be unable to print the ticketsNeither SITE nor FULFILLER will issue refunds for USER'S failure to provide a correct email address or failure to print the tickets After filing this complaint, *** *** contacted Customer Service again on 7/14/inquiring about the status of her ticketsAnother representative advised that as stated in the seller’s notes, which were available to *** *** during ticket selection and the checkout page, the tickets will be ready for delivery (uploaded as these are e-tickets) by 8/26/We reaffirm this response/information and ask that *** *** wait for her tickets to be uploaded by the seller on that dateThere is no refund dueWe hope this fully explains and resolves the matterThank you

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for *** where *** *** placed her orderPlease be advised that *** acts as an intermediary between buyers and ticket sellers to facilitate the purchase
and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to *** *** concernsAfter reviewing the complaint and our customer service records, we’ve determined that *** *** is entitled to a 200% refund as she requested since the seller did not fulfill the order and has been unresponsive to all communicationsA check in the amount of $(Order total of $x 2) will be sent to *** *** at the address she providedWe apologize for the inconvenience and hope that this fully resolves the matter

Revdex.com:
Thank you for bringing this matter to our attentionTicketNetwork,
Incprovides customer service to TicketLiquidator.com where *** *** placed
her orderWe take customer service seriously and appreciate the opportunity to
respond to *** *** concerns
According to our customer service records, *** *** placed
her order on TicketLiquidator.com on November 28, Please be advised that
TicketLiquidator.com acts as an intermediary between ticket buyers and sellers
and does not own or possess any of the tickets listed for saleOn December 7,
2015, the time of the event was changed from 1:PM to 8:PM, and the seller
sent *** *** an email regarding the sameIn the email, the seller noted that
her tickets were still valid for this event and no exchange is necessary
*** *** contacted the Customer Service department on
December 18, to cancel her orderA customer representative advised that
the order could not be cancelled per the All Sales Final policy, and explained
the same regarding rescheduled/postponed eventsPer *** *** request, the
representative transferred her to another representative to speak with about
the issueShe told the second representative that she believed she deserved a
refund due to breach of contractThe representative advised that *** ***
placed an order for an event and per the policies explained on the site, which
she agreed to, the tickets are valid for the rescheduled date or time of an
eventHe further advised that a refund would only be available if the event is
cancelled and suggested reselling her tickets online, but *** *** said that
she did not want to do this and would proceed with disputing the chargeMs
*** was required to read and agree to the website’s policies before
finalizing her order, including the All Sales Final policy, which states:
We regret that *** *** is dissatisfied with her order,
but she did receive the tickets she purchased and they were valid for the rescheduled
time*** *** freely-chosen acceptance of the terms and conditions
indicates that she did make a conscious and educated decision to purchase these
ticketsNo refund is dueWe hope this fully explains the matter

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** How is it that we bought tickets over the phone months before the concert with are seating arrangements and days before the concert you just so happen to say are tickets are gonePlease tell me who got those seats then?

Revdex.com:
Thank you for bringing this matter to our attention
***, Incprovides customer service to ***com where Mr
*** placed his orderWe take customer service seriously and appreciate
the opportunity to respond to Mr*** concerns
According to our customer service records, Mr***
placed his order on ***com on December 17, Please be advised
that ***com acts as an intermediary between ticket buyers and sellers
and does not own or possess any of the tickets listed for saleOur records
show that Mr*** contacted the Customer Service department on the
following day and requested a fund for his purchase, and a customer service
representative explained that he would not be issued a refund per the All Sales
Final policiesThe representative explained these terms and conditions, which
Mr*** was also required to read and agree to before finalizing his
order on the siteThese terms state:
General ***com
acts as an intermediary between buyers and ticket sellers ("TICKET
SELLERS") to facilitate the purchase and sale of event tickets, and as
such is not directly involved in the actual ticket sale transaction between the
buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE
are often obtained through the secondary market and prices are determined by
the individual ticket seller, the prices for tickets may be above or below face
valueTickets sold through SITE are from a third party; therefore, the buyer's
name will not be printed on the tickets. Please note that the name on the
tickets does not affect the buyer's ability to access the event
All sales are final Since tickets are a one-of-a-kind item and not replaceable, there
are no refunds, exchanges or cancellationsIf an event is postponed or
rescheduled, tickets will be honored for the rescheduled dateNew tickets will
not need to be issuedIf an event is cancelled without a rescheduled date,
USER will need to contact the FULFILLER for a refundThe FULFILLER may require
USER to return the supplied tickets at USER'S expense before receiving any
refund USER is entitled to due to cancellationSITE is not responsible for
providing or securing this refund for USERAny shipping and handling charges
are not refundableRefunds will be processed in the same currency as the
original orderConversion charges, including though not exhaustive of the ones
issued by USER'S bank, if any, are not covered by ***com or Fulfiller
Neither SITE nor the FULFILLER will issue exchanges or refunds after a purchase
has been made or for lost, stolen, damaged or destroyed ticketsWhen USER
receives tickets, USER should keep them in a safe placePlease note that
direct sunlight or heat may damage tickets
The payment for this order was processed and the E-Tickets
were provided by the seller on December 21, Mr*** received the E-Tickets
that he confirmed to purchase and did in fact order online, which he downloaded
on December 22, As Mr*** stated in his complaint, he made the
order in error, but he was able to review the details of the order for the tickets
before placing itMr*** freely-chosen acceptance of the terms and
conditions indicates that he did make a conscious and educated decision to
purchase these ticketsThere is no refund dueWe hope this fully explains the
matter

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for *** *** *** *** placed his orderPlease be advised that *** acts as an intermediary between buyers and ticket sellers to facilitate the purchase and
sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to *** *** concernsPer our customer service records, *** *** disputed the transaction with his financial institution, which has not yet been resolvedThis is now between *** ***, his ticket seller, and his financial institutionWe cannot take any action at this time for the same but will follow up with the Customer Service department periodically regarding status of chargeback and to see what our next steps areDepending on outcome of chargeback action, we will determine appropriate resolutionThank you

Complaint: ***
I am rejecting this response because: It has been days, and I have not received a refund check
Sincerely,
*** ***

Thank you for bringing this to our attentionWe provide customer service for Ticketliquidator.com where *** *** placed her orderPlease be advised that Ticketliquidator.com acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets,
and as such is not directly involved in the actual ticket sale transaction between the ticket buyers and ticket sellersWe take customer service seriously and appreciate the opportunity to respond to *** *** concernsIt appears that there was a delay in the seller uploading the ticketsThe seller provided 2/7/as the expected upload date, but our records show that the tickets were uploaded on 2/but were not actually downloaded by *** *** *** contacted Customer Service on 2/10, the day after the event, advising that she didn’t get her ticketsSince the seller did provide the tickets before the event, we cannot enforce a refundAlthough *** *** should have checked for the tickets or contacted Customer Service or the seller about this before the event if she didn’t see them uploaded, we understand that mistakes happen and verified that *** *** didn’t actually download and redeem this ticketsWe do wish to reach a resolution with her, and therefore we’d like to offer her a check for $to cover her order totalIf this is amenable to *** ***, we ask for her to confirm same so we can have the check processed and sent to herThank you

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for *** where *** *** placed her orderPlease be advised that *** acts as an intermediary between ticket buyers and ticket sellers to
facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between ticket buyers and sellersPrices are set by third-party sellers and may be above or below face value, as stated on the website and in the website's Terms & Conditions, which *** *** was required to read and agree to before placing her orderFor additional information regarding the Terms & Conditions, please see *** I've also uploaded screenshots of the ETC webpage where it's stated that the site is a resale marketplace and that prices may be above or below face value Per our customer service records, *** *** selected and confirmed to purchase tickets on 3/11/with the following description: Event: *** *** *** *** ** *** ** *** Venue: *** *** *** *** ** Section: RESERVED Row: Price: $each Qty: Tickets: x $= $1,Service Fee: $Delivery: $Order Total: $1,Seller Notes: Tickets will be ready for delivery by Aug 04, On 7/28/2016, *** *** called the Customer Service department to dispute the pricing that she previously agreed to when she placed her order onlineAs stated on the website and by the customer service representative she spoke with, all sales are finalIn addition, she had the opportunity to review the above details (including the prices/fees) before finalizing her orderBy placing her order, *** *** acknowledged that she agreed to the terms and conditions, as well as the order total, before submitting the order for processingThere is no refund dueWe hope this fully explains the matter

While *** *** is dissatisfied with the difference between what she paid and the face value of the tickets, she did agree to purchase the tickets at the price she did (which included service and delivery fees that are all displayed before the order is finalized).We reiterate that prices are set by third-party sellers and may be above or below face value, as stated on the website and in the website's Terms & Conditions, which *** *** was required to read and agree to before placing her orderThese terms state: Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.Orders Orders placed through SITE will be fulfilled by one of SITE'S network of participating TICKET SELLERSContact information for the TICKET SELLER who fulfills USER'S order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase processIf this information is lost, USER may contact *** to retrieve information about the order.All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by *** or FulfillerNeither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets. For additional information regarding the Terms & Conditions, please see ***As stated on the website and by the customer service representative she spoke with, all sales are finalIn addition, she had the opportunity to review the above details (including the prices/fees) before finalizing her orderBy placing her order, *** *** acknowledged that she agreed to the terms and conditions, as well as the order total, before submitting the order for processingThere is no refund dueWe hope this fully explains the matter

Complaint: ***
I am rejecting this response because:As of now, *** has not refunded the amountOnce the Payment has been refunded, I will then accept the response made to the businessThanks for the reply and assistance
Sincerely,
*** ***

Dear Revdex.com,
Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Mr*** concerns
When Mr*** placed his order from his computer at the website,
www.***.com he was obliged to review his order and accept that website’s terms and conditions before his order was completeThese terms and conditions clearly state:
The website terms and conditions were available to Mr*** as a scroll box during the checkout process and as a link on each page of the siteIf Mr*** did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his orderAlso, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his orderMr*** chose to comply with the price and the terms before sending his final order for processing
Our customer service records indicate that Mr*** purchased a pair of tickets in Section 5, Row 1-WC for the *** *** *** ** *** *** January 6th game at the *** *** in *** *** The ticket listing of “1-WC” indicates that this is range seatingTherefore, ticket requests may be filled with any row within the applicable range stated in the listingMr*** ticket request was filled with Row tickets, which are valid for the selection
At no time before placing his order did Mr*** contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditionsIf he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order
Mr*** was educated to the fact that tickets are in many cases sold above face value and that www.***.com is neither a primary sale box office nor the venueMr*** freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the location and price he agreed to
There is no refund due