Ticket Software

Revdex.com:   Thank you for bringing this matter to our attention. We provide customer service for [redacted] where [redacted] placed her order. Please be advised that [redacted]r acts as an intermediary between ticket buyers and ticket sellers to facilitate the...

purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the ticket buyers and sellers. Orders placed through the site are fulfilled by one of [redacted] network of participating sellers. We take customer service seriously and appreciate the opportunity to respond to [redacted] concerns.   According to our customer service records, the tickets that [redacted] selected to purchase were no longer available and ultimately not provided by her ticket seller. Customer Service worked to resolve this issue with the supplier, and as a result, [redacted] was offered comparable tickets and was credited $60.00. [redacted] accepted this as a resolution for the initial tickets no longer being available/not provided. [redacted]’s husband contacted Customer Service on 8/10/2016 as he wanted tickets for seats in the same area as the original tickets he purchased as his daughter wanted to be on the main floor. Per Customer Service, new tickets were already purchased and downloaded and they were credited $60.00, which is what [redacted] agreed to.   [redacted]’s allegations that the site sold the original tickets to someone else for a higher price is false. [redacted] is not a ticket seller and does not own or possess any of the tickets listed for sale. Please see the below Terms and Conditions that [redacted] acknowledged and agreed to when she placed her order, which state the following:   General [redacted] acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. All sales are final. As tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value. Tickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets.  Please note that the name on the tickets does not affect the buyer's ability to access the event.   Ticket Availability SITE cannot guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected.   For all Terms and Conditions, please see http://www.[redacted]/Terms. Also, it’s important to note the site’s disclaimers and policies. The site makes no assurances that the site will be error-free, uninterrupted, or provide specific results from use of the site or any site content, search, or link therein. The site and site content are delivered on an “as-is” and “as-available” basis. While we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. In an effort to resolve the matter, alternate tickets were provided along with a $60.00 refund, both of which [redacted] already accepted. There is no additional refund due. We hope this fully explains and resolves the matter.

RevDex.com:
Thank you
for bringing this matter to our attention. We take customer service seriously
and appreciate the opportunity to respond to [redacted] concerns.
According
to our customer service records, [redacted] placed her order online on
[redacted]...

on January 18, 2016. Please be advised that [redacted]
acts as an intermediary between ticket buyers and ticket sellers and does not
own or possess any tickets listed for sale.
Our
records show that [redacted] purchased tickets with the following
description:
Event:
[redacted]: Treasure Trove Saturday, Feb 06 2016 at 2:30PM
Venue: R[redacted]
Section: 108 Row: AA
Price: $70 each                        Qty:
3
These are
the tickets that she should have received. We ask that if [redacted] has a
copy of her tickets or any other documentation (e.g. confirmation email) to
show that she received tickets for the incorrect row, then please upload or
email to legal@[redacted] for our review. Thank you,Legal Dept.

Revdex.com: Thank you for bringing this matter to our attention. We provide customer service for [redacted] where [redacted] (“the customer”) placed their order. Please be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to...

facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers. While we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. We take customer service seriously and appreciate the opportunity to respond to [redacted] concerns. It appears that the order was placed on the same day as the event shortly before it was to begin, and within that timeframe, the tickets the customer selected to purchase became unavailable. Therefore, the supplier offered alternate tickets (same section, Row 16 instead of 15). Customer Service relayed that offer to the customer, but they were uninterested and asked for the order to be cancelled. The supplier agreed to a cancellation, and a 100% credit was issued to the customer. We apologize for the inconvenience and expect that this fully resolves the matter. Thank you.

Revdex.com: Thank you for bringing this to our attention. We provide customer service for Ticketliquidator.com where Ms. [redacted] placed her order. Please be advised that Ticketliquidator.com acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and...

sale of event tickets and as such, is not directly involved in the actual ticket sale transaction between the ticket buyers and ticket sellers. While TicketLiquidator.com may help facilitate the resolution of disputes, it has no control over the content of the tickets listed on Site, the truth or accuracy of such listings, the ability of the Fulfiller to sell tickets, or that User and Fulfiller will actually complete a transaction. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted]’s concerns. According to our customer service records, this order was rejected as the ticket availability couldn’t be confirmed with the supplier, who was unresponsive to Customer Service. Per Ticketliquidator’s policy regarding ticket availability, Ms. [redacted] was credited for the full amount of her order total upon rejection of the order. This policy states: Ticket Availability. Site cannot guarantee ticket availability until User is in possession of User's tickets. Generally, all ticket listings on Site are a unique set of tickets from an individual Ticket Seller. Some ticket listings on Site may only be representations of available tickets and not actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the Fulfiller will fill the order with the alternative seat locations. If no alternates are available, either the User's credit card will not be charged at all or the entire amount will be refunded, and User will be notified that the ticket request has been rejected. We apologize for the inconvenience, including any difficulties Ms. [redacted] had in trying to reach a Customer Service manager (please be advised that the Customer Service department receives a very high volume of calls and emails for orders). In response to Ms. [redacted]’s request to have this matter resolves with tickets to the show, we escalated this internally with management in Customer Service and would like to offer Ms. [redacted] a discount on another order for tickets to this show. Our Customer Loyalty Manager confirmed that she’s emailing Ms. [redacted] a discount code for $150 off another order on the site. We hope this fully explains and resolves the matter.

Revdex.com: Thank you for bringing this to our attention. We provide customer service for [redacted]com where [redacted] placed her order. Please be advised that [redacted]com acts as an intermediary between ticket buyers to facilitate the purchase and sale of event...

tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers. While we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. We take customer service seriously and appreciate the opportunity to respond to [redacted]’s concerns. According to our customer service records, Customer Service was advised by the ticket seller on 9/27/16 that they uploaded the incorrect tickets and that they offered [redacted] alternate tickets. Customer Service called [redacted] to explain same and confirm that she accepted the alternate tickets. In her complaint, [redacted] alleged that she received poor customer service in resolving a ‘ticket issue’. We’re looking to get her side of the story and an overall better understanding of what happened, so we ask that she provide additional details and/or correspondence that may assist us in resolving this matter. Thank you.

Thank you for bringing this matter to our attention. We take customer service very seriously and would like to take the time to address Ms. [redacted] concerns.
 
[redacted].com is an intermediary ticket marketplace enabling ticket sellers to post their inventory online....

[redacted].com itself does not post, sell, or advertise tickets for events, similar to [redacted] or [redacted] we provide a service for buyers and sellers to transact business online.
 
When Ms. [redacted] placed her order from her computer at the website, www.[redacted].com she was obliged to review her order and accept that website’s terms and conditions before her order was complete. These terms and conditions clearly state:
 
General[redacted].com ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. Tickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets. Please note that the name on the tickets does not affect the buyer's ability to access the event.
 
The following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER"). By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. [redacted].com reserves the right to change these TERMS at any time, effective immediately upon posting on the SITE. If USER violates these TERMS [redacted].com may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USER.
 
Above Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. SITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.
 
OrdersOrders placed through SITE will be fulfilled by one of our network of participating TICKET SELLERS. Contact information for the TICKET SELLER who fulfills USER's order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase process. If this information is lost, USER may contact[redacted] to retrieve information about the order.
 
All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refund. The FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation. [redacted].com is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by [redacted].com or FULFILLER. Neither [redacted].com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.
 
The website terms and conditions were available to Ms. [redacted] as a scroll box during the checkout process and as a link on each page of the site. If Ms. [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her order. Also, the total price, including service fees and delivery charges, was given to her before she gave her credit card information and completed her order. Ms. [redacted] chose to comply with the price and the terms before sending her final order for processing.
 
According to our customer service records, Ms. [redacted] order was accepted by Dreatix. Dreamtix is the merchant of record for the transaction. As [redacted].com is not the author of the listing, or the venue for the event, all venue-specific questions must be directed to the appropriate party. [redacted].com was unaware of any applicable age restriction for the event.
 
Ms. [redacted] was educated to the fact that www.[redacted].com is neither a primary sale box office nor the venue. Ms. [redacted] freely-chosen acceptance of the price and the terms and conditions indicates that she did make a conscious and educated decision to purchase tickets at the price she agreed to.
 
There is no refund due.

Revdex.com: Thank you for bringing this matter to our attention. We provide customer service for [redacted] where [redacted] placed her order. Please be advised that [redacted] acts as an intermediary between buyers and ticket sellers to facilitate the...

purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers. We take customer service seriously and appreciate the opportunity to respond to [redacted] concerns. After reviewing the complaint and our customer service records, we’ve determined that [redacted] is entitled to a refund as she requested since the seller did not fulfill the order and has been unresponsive to all communications. A check in the amount of $198.04 will be sent to [redacted] at the address she provided. We apologize for the inconvenience and hope that this fully resolves the matter.

Revdex.com:   Thank you for bringing this to our attention. We provide customer service for [redacted].com where [redacted] placed her order. Please be advised that [redacted].com acts as an intermediary between ticket buyers to facilitate the purchase and sale of...

event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers. While we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. We take customer service seriously and appreciate the opportunity to respond to [redacted] concerns.   After investigating [redacted] claim, it looks as though when she made her purchase, choosing [redacted] standard delivery to her billing address, the seller did note that the "Tickets will be ready for delivery by September 26 2016" and when the order was placed this was agreed to. Therefore, there was and is no deceptive intent on the ticket seller’s part. Ticket sellers simply list their tickets for resale via a delivery method stating how they will deliver the tickets. It is up to the customer who makes their purchase to be aware of the particulars of the purchase prior to agreeing to the Terms and Policies of the sale. Ticket sellers have no way of knowing the travel circumstances of the customers who purchase their tickets, which is why they note the expected ship date under their ticket listings.   Per our customer service records, this matter was resolved on 8/22/2016. After [redacted] contacted Customer Service, they worked out a resolution with the seller. The seller agreed to accommodate a change of delivery address to be certain M[redacted] receives her tickets and offered to deliver to her hotel, a [redacted] office near the venue, or different physical address where she can receive the tickets. M[redacted] provided the new shipping address, and this was changed and confirmed with [redacted] We apologize for the inconvenience but hope that this fully explains and resolves the matter.

Per [redacted] additional comments, I checked our records for updates. Per a note from a rep on 3/6, it appears that upper management reached out to the seller for an update on the refund. The rep sent a follow up email to upper management on 3/13. [redacted] contacted Customer Service on 3/14, and the rep reached out to upper management again and asked [redacted] to follow up if she doesn't hear back in a few days. Since that's the last update we have in our records on this, I requested status of this. We apologize for the delay as management has been working to resolve this issue with the seller and we will work to expedite this process and call/email [redacted] to notify her of same. Thank you.

Complaint: [redacted]
I am rejecting this response because: This response is not truthful. For every attempt I have made to get my money back from this company they have used their policies against me. You can not say, "it is the ticket seller's responsibility" but also say "our side does not provide refunds". You can not have it both ways - even though I reject both excuses. For this reason, the response given is that not adequate. It is about 26 days before the event is scheduled to take place, I have no ticket and no money. By the way, I was billed on [redacted] also charged me an additional $100 for a service fee, and I have no agreement with any other sellers. Please do hold my money and pawn me off to some other third-party that I do not know of. This isn't right.EITHER SEND ME WHAT I PURCHASED TO THE ADDRESS I PURCHASED UNDER OR REFUND MY MONEY.
Sincerely,
[redacted]

Complaint: ***
I am rejecting this response because:There continues to be no resolution. All they did was forward you copies of correspondence they previously sent me. I have repeatedly asked for a higher manager or director to contact me without a response. They did refund the $15.00 shipping charge because they shipped the to tickets 3 days later then the date they said they would and the tickets weren't delivered in time. It turns out the tickets could have been emailed all along so why I was ever even charged a shipping fee is beyond me. They did offer a 15% discount on a future purchase which is meaningless. Their charges alone are more than 15% higher then other companies in addition to the higher ticket prices. And with the absolutely horrible customer service they have I would never purchase through them again. This company really hasn't done anything to help. Aside from their ticket prices themselves being more than double they also charged administrative fees which they could refund to help offset the cost but haven't.  I've done research into this company and am aware that the *** *** attorney general filed a law suit against them for their ticketing practices. I am sending copies of the emails and complaints to the *** *** attorney generals office as well as the ** attorney generals office.  I have also identified the director of *** *** and *** *** and will be sending them a letter directly. I'm also contacting *** *** *** directly to let them know of the problems with both *** *** and *** ***. And lastly I have picked up small claims court documents. If I choose to file a small claims suit I will be asking the courts to have them pay for the court fees. 
Sincerely,
*** ***

Revdex.com:
Thank you for bringing Mr[redacted] continued concerns to our
attentionFor purposes of Mr[redacted] order any refund that was provided by his
ticket seller was done independent of the website's guaranteeIn order for the
website's guarantee to apply to his order we need proof from the venue that the
tickets were in fact invalidWithout any information from the venue we are not
able to investigate his claim any further
If Mr[redacted] has already had conversations with his ticket
seller directly, we encourage him to contact his ticket seller to arrange for
the additional refund
We hope this fully explains the matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, I repeatedly gave the valid coupon code to each representative I spoke with and they each stated it was an active coupon yet would not honor it. I am glad to see they take customer service issues seriously and hopefully by doing so will help others gain trust in their business ethics in the future. Thank you for helping to resolve this matter. 
Sincerely,
[redacted]

Revdex.com: Thank you for bringing this matter to our attention. We provide customer service for Ticketliquidator.com where Mr. [redacted] placed his order. Please be advised that Ticketliquidator.com acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase...

and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers. While we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. We take customer service seriously and appreciate the opportunity to respond to Mr. [redacted]’s concerns. Per our Customer Service records, Mr. [redacted] ordered tickets with the following description: Tickets ------------------------------------------------------------ [redacted]
[redacted]
[redacted]
[redacted]   Payment ------------------------------------------------------------ Tickets: 2 x $228 = $456.00 Service Fee: $114.00 Delivery: $15.00 Order Total: $585.00 Seller Notes: In Seat Service. Includes VIP entrance to event. Includes VIP Parking with purchase of two (2) tickets or more. VIP access included. VIP Area/Club/Lounge access included. VIP Parking included. Tickets will be ready for delivery by Oct 29, 2016.   This information was being displayed on the website and also sent to Mr. [redacted] via email after the order was placed. Since the screenshot he sent to Customer Service was from a phone, we would also like to point out that at the top of the pages of the checkout would be where the details of the listing would be showing. This would include a “more details” arrow/button that would show added information, such as the Seller Notes. This information provided would be what is used to base any decision on, when a customer is claiming that something was not included with their order. We would not be able to base a decision on items that were not included in the Seller Notes, or were promised by the seller that we would not have documented proof of. Therefore, the claim that was provided to them with Mr. [redacted]’s order was that the order should have included a “Meet and Greet” with the performer. As this was not included in the listing “Seller Notes”, we cannot enforce that Mr. [redacted] was provided with this item, or provide compensation from the seller for the item not being included, as it was not listed as being included with the tickets. If this was a listing item with the tickets, we would gladly work with his seller to ensure that he’s compensated. However, because it was not, we can’t force them to do anything more then what Mr. [redacted] requested from them from the start. Nonetheless, we do want to apologize for his disappointment with his order. As Customer Service previously offered, wish we wish to offer Mr. [redacted] a $75.00 discount to be used on a future order on Ticketliquidator.com. This code would be valid for 1 year from the issue date and would require that a signed resolution form is return to us as well, confirming that Mr. [redacted] is accepting of this offer as the resolution to his concerns.

While the site does not guarantee ticket availability, we affirm that Customer Service requested the second set of tickets offered twice. It appears another rep requested a full refund to be issued to you. The supplier did not know which resolution you were accepting at this point and followed up to confirm. Please be advised that during that time, the tickets became unavailable. The site doesn't own the tickets and therefore cannot hold them for anyone to purchase. Another ticket request was sent to the supplier, and we see that Customer Service emailed you confirming the final alternate tickets that you accepted, which you downloaded and redeemed at the event. We apologize for the inconvenience and that the other tickets you preferred were no longer available by the time during the communications between Customer Service and the ticket supplier. In the interest of customer service, we escalated to the appropriate department to have a partial refund issued to you for 20% of your order total: $59.50. We hope this fully explains and resolves the matter. If you have any questions or wish to confirm status of the refund, please contact [redacted] as Legal is only involved in the resolution but not processing any transactions. Thank you.

Complaint: [redacted]
I am rejecting this response because:   so far, they have said they are just looking into it.  Nothing really to reject or accept.    I want to make clear...these were not the lowest pricedtickets available, so they misrepresented that and 2) the screen changed to a different price just as I clicked and I got the highest priced tickets.    In my mind, that is blatant fraud.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: we were not offered other tickets.  We called and were told that our tickets would be arriving any minute.  That didn't happen.  20 minutes later we were called and told that the tickets were not available.  Why does this company hit the credit card with charges, if they are not sure that the tickets are available.  there is no need to respond.  We will never use this business again - lesson learned.
Sincerely,
[redacted]

Revdex.com:   Thank you for bringing this to our attention. TicketNetwork, Inc. owns and provides customer service for TicketNetwork.com where [redacted] placed his order. Please be advised that TicketNetwork.com acts as an intermediary between ticket buyers and ticket sellers to...

facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers. While we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. We take customer service seriously and appreciate the opportunity to respond to [redacted]’s concerns.   The supplier confirmed that the original tickets that [redacted] purchased were no longer available, so Customer Service was working with the supplier to confirm whether alternate tickets or a refund would be provided. We apologize that there was a delayed response as Customer Service was also awaiting an update from the supplier, however, it appears that this matter was resolved after this complaint was submitted. Per the notes for this order, alternate comparable tickets were offered by the supplier and accepted by [redacted]. Our records show that [redacted] downloaded these tickets on 9/18/17, so it appears that no further action is required by Legal. We hope this fully explains and resolves the matter. Thank you.

Revdex.com: Thank you for bringing this matter to our attention. [redacted]. acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale or event tickets, and as such is not directly involved in the actual ticket sale transaction between...

the buyers and ticket sellers. We take customer service seriously and appreciate the opportunity to respond to [redacted] concerns. In her complaint, [redacted] alleged that the row she purchased tickets for did not exist. Per our customer service records, [redacted] purchased tickets with the following description: Event: [redacted] - The Formation World Tour Friday, May 27 2016 at 6:00PM Venue: [redacted] Section: Upper 332 Row: 13 Price: $157 each Qty: 4 Tickets: 4 x $157 = $628.00 Service Fee: $157.00 Delivery: $15.00 Order Total: $800.00 Seller Notes: ADA seating. These tickets allow for wheelchair access if needed. If these were in fact the tickets that [redacted] received and the tickets were valid for entry, then no refund would be due per the website’s policies. Based on [redacted] complaint, we know that she was admitted into the venue. Our records indicate that [redacted] hasn’t contacted the Customer Service dept. or the seller regarding this issue, but she should have done so if the tickets she received were for a different section other than what she ordered. If this is a venue issue rather than an incorrect/invalid ticket issue, then [redacted] may be able to resolve this matter with the venue or by contacting the seller directly. However, there is no refund due if [redacted] received the tickets she confirmed to order and was admitted into the venue for the event. The website’s terms and policies, which [redacted] acknowledged and agreed to before finalizing her order, are available at http://www.ticketnetwork.com/policies.aspx.

Revdex.com,
Thank you for bringing this matter to our attentionWe take
customer service seriously and appreciate the opportunity to respond to [redacted] concerns
According to our records [redacted] has been in contact
with our customer service managers regarding her order purchaseBased upon our
communications with [redacted] we will be providing her with a refund in the
amount of 125% of her original purchase
Unfortunately, since we are only an intermediary customer
service provider and not the merchant of record, we will not be able to apply
the credit back to [redacted] credit cardWe will, however, be sending her a check
for the appropriate amount within the next few days
If [redacted] has any questions about this refund please
have her contact our customer service department at ###-###-####We hope this
resolves the matter and we apologize for the issues she had with this purchase as they are not an accurate reflection of our commitment to customer service or of our order process in general