Ticket Software

Dear Revdex.com, Thank you for bringing this matter to our attentionWe take customer service very seriously and would like to take the time to address Ms [redacted] concerns When Ms [redacted] placed his order from his computer at the website, [redacted] he was obliged to review his order and accept that website’s terms and conditions before his order was completeThese terms and conditions clearly state: General [redacted] .com ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the eventThe following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITETicket network.com reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS Ticket network.com may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USERAbove Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refundThe FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation [redacted] .com is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by [redacted] .com or FULFILLERNeither [redacted] .com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets The website terms and conditions were available to Ms [redacted] as a scroll box during the checkout process and as a link on each page of the siteIf Ms [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his orderAlso, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his orderMs [redacted] chose to comply with the price and the terms before sending his final order for processing Our records indicate that Ms [redacted] called our Customer Service Department on January 28, regarding an email notification informing him the event has been postponedA Customer Service Representative was able to verify that the event has indeed been postponed, with the rescheduled date listed as TBAMs [redacted] tickets remain valid for the new date once this information is announced Ms [redacted] was educated to the fact that tickets for a postponed event are valid for the new date and that www[redacted] .com is neither a primary sale box office nor the venueMs [redacted] freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase his tickets There is no refund due

Complaint: [redacted] I am rejecting this response because: No effort has been made to compensate for our lost time There is no proof of our tickets were not sold to another customer for a higher price than what we had agreed to buy them for Sincerely, [redacted]

Revdex.com: Thank you for bringing this matter to our attentionPlease be advised that Ticketnetwork.com acts as an intermediary between buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWe take customer service seriously and appreciate the opportunity to respond to [redacted] concerns.Per our customer service records, it appears that a customer service representative that helped facilitate the purchase provided the incorrect ticket section/row information by mistake [redacted] contacted Customer Service regarding the issue, and due to the representative's error, a full refund was issued for this order on 6/22/We apologize for the inconvenience and hope this fully resolves the matter

Better Business Bureau: Thank you for bringing this matter to our attentionWe take customer service seriously and appreciate the opportunity to respond to [redacted] concerns According to our customer service records, [redacted] placed her order online on [redacted] on January 18, Please be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers and does not own or possess any tickets listed for sale Our records show that [redacted] purchased tickets with the following description: Event: [redacted] ***: Treasure Trove Saturday, Feb at 2:30PM Venue: R [redacted] Section: Row: AA Price: $each Qty: These are the tickets that she should have receivedWe ask that if [redacted] has a copy of her tickets or any other documentation (e.gconfirmation email) to show that she received tickets for the incorrect row, then please upload or email to legal@ [redacted] for our reviewThank you,Legal Dept

Complaint: I am rejecting this response because: I paid with a credit card and the funds were TAKEN from the credit card (I can show the bank statement)However, I did not receive the electronic tickets immediatelyAfter several days I receive an email from a person saying "I am processing your order for Beautiful It is important you return my call as soon as possible at [redacted] I received that message from [email protected] I paid tickets for [redacted] and I went through to [redacted] Why I received information from from [redacted] Finally, I received a second mail from the same person saying"I apologize I am processing your order for [redacted] ***, and then the funds went transfer back to credit cardI paid for air tickets to [redacted] that´s why I paid once again, butthis time I paid loike 50% moreGreat business!!! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I am glad to hear that [redacted] is going to pay me the $they owe me for selling my tickets to another one of their clients.However, [redacted] owes me an additional $They took these funds out of my checking account on 12/18/because they indicated that they were cancelling the order where I sold the tickets to another buyerI disputed the charge with my bank and received a temporary credit of the same amount on 12/21/Subsequently I was notified that the credit was reversed on 1/22/(See attached.)In total [redacted] owes me $Not to mention that they had no legitimate reason to take the $in the first place as they indicated this amount would be refunded to the buyer of the tickets as a result of [redacted] cancelling the order.Sincerely, [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: per my last email - I have asked them to provide the misleading screens which they have clearly chosen not to do because they know it would clearly show it is a bait and switch tactic Because you can hide disclosures and prices on difference screens that are done to be misleading does not clear you from being dishonest and offering in a bait and switch manner which is my claim These at very shady and deliberate practices to fraud unsuspecting customers Sincerely, [redacted] ***

Revdex.com: Thank you for bringing this to our attentionWe provide customer service for [redacted] where [redacted] placed his orderPlease be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers, and as such is not directly involved in the actual ticket sale transaction between the ticket buyers and sellersWhile we may help facilitate the resolution of disputes, the site has control over the content of the tickets listed on site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to [redacted] concernsWhen the supplier indicated that the tickets were no longer available and rejected the order, the Order Retention team tried to find alternate tickets to offer [redacted] per [redacted] procedure for rejected ordersCustomer Service then reached out to [redacted] ***, however, it appears that they weren’t able to contact him directlyThe CSR who called noted that they left [redacted] a voicemail, however, [redacted] stated that he didn’t get a voicemailTherefore, we can’t affirm or deny this assertion as true or false, however, [redacted] should have been notified sooner and perhaps through the other contact method that was provided (i.e., email)We apologize for the inconvenienceThis issue has been escalated internally to management as well to prevent this issue going forwardPer the site’s below policy, he was refunded for the entire amount of his order total on 6/16/We hope this fully resolves the matterTicket Availability SITE cannot guarantee ticket availability until USER is in possession of their ticketsGenerally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLERSome ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available ticketsOccasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is receivedIf equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locationsIf no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected

Revdex.com: Thank you for bringing this to our attentionWe provide customer service for TicketNetwork.com where [redacted] placed her orderPlease be advised that TicketNetwork.com acts as an intermediary between ticket buyers and ticket sellers, and as such is not directly involved in the actual ticket sale transaction between the ticket buyers and sellersWhile we may help facilitate the resolution of disputes, the site has control over the content of the tickets listed on site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to [redacted] concernsAccording to our customer service records, [redacted] selected to purchase tickets with the following description: Tickets ------------------------------------------------------------ [redacted] Payment ------------------------------------------------------------ Tickets: x = $Service Fee: $Delivery: $Order Total: $Seller Notes: Tickets will be ready for delivery by Jul 15, Our records show that [redacted] contacted Customer Service about an hour after she placed her order claiming that she accidentally placed the order and asked to have it cancelledAs Customer Service advised, all sales are final, which is included in the policies that customers agree to by placing their orders through the siteThis is stated in the site’s policies and on other parts of the site, including during the checkout process [redacted] input all of the information required to complete the transaction, proceeded through the Review portion of the transaction, and ultimately submitted the orderWhether or not this was due to her multitasking and her elbow accidentally bumping the button, it is not the fault of the site, the seller, or Customer Service [redacted] admitted that this was her error and that she was multitasking and not 100% focused when this happened [redacted] may reach out to her seller to explain the issue and see if they’ll agree to cancel/refund the order, however, we cannot enforce the seller to do so under the policies and for this errorWe expect that this fully explains the matterThank you

Dear Revdex.com: Thank you for bringing this matter to our attentionDuring the time that Ms [redacted] filed this complaint and us responding to it, our customer service department has been in contact with her, and she also separately emailed our legal departmentCopies of those emails and correspondence are being provided here as our response to her complaint filed with your office / [redacted] Style Definitions */

Complaint: [redacted] I am rejecting this response because: the replacement tickets offered were accepted yet not provided just like the original tickets After much stress and work on my part this business was eventually forced into providing a third set of tickets which I accepted since it was better than not attending the eventthis was handled poorly, and without proper explaination as to why the original tickets were fine for almost months then before the event they became unavailable Customer service failed to recognize my acceptance both verbal and in writing for the second set of tickets and they eventually were forced to confirm with "the supplier" that I would actual get tickets in another section This set of tickets were not made available to me until the day before the event which also led to worry they would back out yet again While I enjoyed the show this type of "service" is unacceptable and my money will go elsewhere from now on In addition, any reviews I can populate to share this experience will be made to hopefully steer future customers to a more reputable provider that cares for the customer Sincerely, [redacted]

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for Ticketliquidator.com where Ms [redacted] placed her orderPlease be advised that Ticketliquidator.com acts as an intermediary between buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to Ms [redacted] ’s concernsAfter reviewing the complaint and our customer service records, we’ve determined that Ms [redacted] is entitled to a refund as she requested per Ticketliquidator’s 200% guarantee as the seller did not provide the correct/valid ticketsIt appears that this already been issuedPer the Customer Service Department’s records, this refund was processed on 10/6/We apologize for the inconvenience and hope this fully resolves the matter

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service to [redacted] where [redacted] placed her orderPlease be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the buyers and sellersWe take customer service seriously and appreciate the opportunity to respond to [redacted] ’s concernsTypically, per the All Sales Final policy, we do not enforce refunds for postponed eventsAs Customer Service previously advised [redacted] , if an event is postponed or rescheduled, tickets are honored for the rescheduled date (see All Sales Final policy at https://www[redacted] /policies)However, we found that the [redacted] tour has been postponed again until with new dates to be announcedWe apologize for the inconvenience this has caused [redacted] and believe that she is entitled to a refund as she requestedPlease be advised that [redacted] disputed the transaction with her credit card company, which has not yet been resolvedIf [redacted] recovers the money from the chargeback, then we no further action will be necessary on our endHowever, if this is closed in the seller’s favor and [redacted] doesn’t recover the money from the chargeback, then we will enforce the refundWe will follow up periodically for the status of the chargeback

Complaint: [redacted] I have contacted a lawyer who will be in touch with the offending business within the next week or so We've discussed a class action suit (we have over people who are interested) against the business for all of the many customers who have had they're money taken without receiving their tickets in time or at all This is more a matter of principle now This company is knowingly deceiving it's customers and will be made to pay If I do not receive my refund within the next 7-days we will go forward with the suit.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This response is not truthfulFor every attempt I have made to get my money back from this company they have used their policies against meYou can not say, "it is the ticket seller's responsibility" but also say "our side does not provide refunds"You can not have it both ways - even though I reject both excusesFor this reason, the response given is that not adequateIt is about days before the event is scheduled to take place, I have no ticket and no moneyBy the way, I was billed on [redacted] , [redacted] also charged me an additional $for a service fee, and I have no agreement with any other sellersPlease do hold my money and pawn me off to some other third-party that I do not know ofThis isn't right.EITHER SEND ME WHAT I PURCHASED TO THE ADDRESS I PURCHASED UNDER OR REFUND MY MONEY Sincerely, [redacted]

We reiterate that [redacted] is not the ticket seller and does not price the tickets listed for saleIn addition, [redacted] had the opportunity to review all the details (including the prices/fees) before finalizing her orderBy placing her order, [redacted] acknowledged that she agreed to the terms and conditions, as well as the order total, before submitting the order for processingA customer is unable to proceed with completing the order without acknowledging and agreeing to these terms [redacted] called Customer Service in July to dispute the total that she agreed to and placed her order for in March, and as the representative advised, all sales are finalIt's also stated on the website and in the terms and conditions that Eventticketscenter.com is a resale marketplace and that prices may be above face value (as shown in the screenshots provided in our initial response to this complaint) [redacted] s freely-chosen acceptance of the terms and conditions indicates that she did make a conscious and educated decision to purchase these ticketsThere is no refund due

Revdex.com: Thank you for bringing this matter to our attentionWe provide customer service for [redacted] where [redacted] placed her orderPlease be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to [redacted] concernsPlease be advised that this matter has been resolved [redacted] received a 200% refund per [redacted] guarantee as the seller did not provide the ticketsWe apologize for the inconvenience and hope this fully resolves the matter

Revdex.com: Thank you for bringing this matter to our attention [redacted] ***acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale or event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWe take customer service seriously and appreciate the opportunity to respond to [redacted] concernsIn her complaint, [redacted] alleged that the row she purchased tickets for did not existPer our customer service records, [redacted] purchased tickets with the following description: Event: [redacted] - The Formation World Tour Friday, May at 6:00PM Venue: [redacted] Section: Upper Row: Price: $each Qty: Tickets: x $= $Service Fee: $Delivery: $Order Total: $Seller Notes: ADA seatingThese tickets allow for wheelchair access if neededIf these were in fact the tickets that [redacted] received and the tickets were valid for entry, then no refund would be due per the website’s policiesBased on [redacted] complaint, we know that she was admitted into the venueOur records indicate that [redacted] hasn’t contacted the Customer Service deptor the seller regarding this issue, but she should have done so if the tickets she received were for a different section other than what she orderedIf this is a venue issue rather than an incorrect/invalid ticket issue, then [redacted] may be able to resolve this matter with the venue or by contacting the seller directlyHowever, there is no refund due if [redacted] received the tickets she confirmed to order and was admitted into the venue for the eventThe website’s terms and policies, which [redacted] acknowledged and agreed to before finalizing her order, are available at http://www.ticketnetwork.com/policies.aspx

Revdex.com: Thank you for bringing this to our attentionPlease be advised that [redacted] as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to [redacted] ’s complaintAccording to our customer service records, the ticket supplier noted that the tickets [redacted] posted would be provided by 9/16/On 9/18/2017, [redacted] contacted Customer Service regarding the delay in receiving his ticketsCustomer Service contacted the supplier to confirm status and asked them to upload the ticketsPer the supplier, 9/16/was the in-hand date they had for the tickets, but the delivery was delayed as the ticket release date was changed to 9/Please note that delays may occur per the site’s terms and policies but that the site has a 100% Money-Back Guarantee if tickets aren’t delivered in time for the eventWe apologize for the delay, but we affirm that these tickets were provided before the 9/event in accordance with this guaranteeOur records show that the supplier uploaded the tickets on 9/and that [redacted] downloaded them shortly after on that dateWhen [redacted] contacted Customer Service to inquire about this, they followed up with the ticket supplier to expedite the process and ensured that the tickets were uploaded before the event on 9/No refund is due for the sameWe hope this fully explains and resolves the matterThank you

Complaint: [redacted] I reject this response because I still have not received a refundI have called multiple times, and have gotten a different excuse every timeFirst I was told the refund had been issued on their end and I had to wait for it, then I was told they were waiting for a response from [redacted] to see if they issued me a refund (the one they claimed I was already sent), then I was told the higher ups at Ticket Liquidator were still trying to determine if I'm eligible for a refund (even though every person I've spoken with has admitted they know the tickets were fake)Its been weeks since I first called, and they still have not dealt with this issue, and it is not acceptable Sincerely, [redacted]