Ticket Software

Revdex.com:
Thank you for bringing this matter
to our attention. We take customer service seriously and appreciate the
opportunity to respond to Ms. [redacted]’s concerns.
According to our customer service
records, Ms. [redacted] ordered tickets on Ticketnetwork.com on July 13,...

2015. Please
be advised that Ticketnetwork.com acts as an intermediary between ticket buyers
and sellers and does not own or possess any tickets listed for sale. On
November 2, 2015, Ms. [redacted] called the Customer Service department advising
that she missed the event. She told the customer service representative that
she missed the event because she wasn’t notified that it was postponed. As Ms.
[redacted] stated in her complaint, she was notified by a representative the first
time the event was postponed, but was not notified when it was postponed again.
Ticketnetwork.com does attempt to notify a customer when an event is postponed,
but that the site is not obligated to do so. Because the site is not directly
involved in the transaction, it does not guarantee the accuracy of event
information on the site, including event name, event location, and event date.
When possible, the Customer Service department attempts to reach out regarding
postponements when notified, but also manages a high volume of orders as well
as a queue of order inquiries and issues. It is at the discretion of the
customer to confirm any changes that occur with the venue. The customer service
representative explained this to Ms. [redacted] and further advised her that a
refund would not be provided as the tickets were still valid for the rescheduled
event. Before completing her purchase, Ms. [redacted] was required to acknowledge
and agree to the site’s terms and policies. These terms state:
General
Ticketnetwork.com ("SITE") acts as an intermediary
between buyers and ticket sellers ("TICKET SELLERS") to facilitate
the purchase and sale of event tickets, and as such is not directly involved in
the actual ticket sale transaction between the buyers and TICKET SELLERS.
Tickets sold through SITE are from a third party; therefore, the buyer's name
will not be printed on the tickets. Please note that the name on the tickets
does not affect the buyer's ability to access the event.
The following are the rules or
"TERMS" that govern use of the SITE by USER, the USER of the SITE
("USER"). By using or visiting the SITE, USER expressly agrees to be
bound by these TERMS and to follow these TERMS and all applicable laws and
regulations governing the SITE. Ticketnetwork.com reserves the right to change
these TERMS at any time, effective immediately upon posting on the SITE. If
USER violates these TERMS Ticketnetwork.com may terminate USER's access to the
SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or
take appropriate legal action against USER.
Above Face Value
Tickets sold through SITE are often obtained through secondary
market TICKET SELLERS and are being resold, in many cases, above the price or
"face value" listed on the ticket. All ticket prices include
additional service charges and handling fees as defined on each order. SITE and
its TICKET SELLERS are not directly affiliated with any performer, sports team,
or venue; and SITE does not act as a primary sale box office, unless otherwise
stated. By agreeing to these TERMS, USER agrees that the purchase price for
tickets on their order does not reflect the original purchase price of the
ticket and may be either higher or lower than the original purchase price.
Orders
Orders placed through SITE will be fulfilled by one of our
network of participating TICKET SELLERS. Contact information for the TICKET
SELLER who fulfills USER's order (hereinafter known as "FULFILLER")
will be provided to USER upon completion of the purchase process. If this
information is lost, USER may contact [email protected] to
retrieve information about the order.
All sales are
final
Since tickets are a one-of-a-kind item and not replaceable, there
are no refunds, exchanges or cancellations. If an event is postponed or
rescheduled, tickets will be honored for the rescheduled date. New tickets will
not need to be issued. If an event is cancelled without a rescheduled date,
USER will need to contact the FULFILLER for a refund. The FULFILLER may require
the USER to return the supplied tickets at USER's expense before receiving any
refund USER is entitled to due to cancellation. Ticketnetwork.com is not
responsible for providing or securing this refund for USER. Any shipping and
handling charges are not refundable. Refunds will be processed in the same
currency as the original order. Conversion charges, including though not
exhaustive of the ones issued by USER'S bank, if any, are not covered by
Ticketnetwork.com or FULFILLER. Neither Ticketnetwork.com nor the FULFILLER
will issue exchanges or refunds after a purchase has been made or for lost,
stolen, damaged or destroyed tickets. When USER receives tickets, USER should
keep them in a safe place. Please note that direct sunlight or heat may damage
tickets.
Event Listings
SITE does not guarantee the accuracy of event information on
SITE including but not limited to event name, event location or venue, event
start time, or event date.
Ticket
Availability
SITE cannot guarantee ticket availability until USER
is in possession of their tickets. Generally, all ticket listings on SITE are a
unique set of tickets from an individual TICKET SELLER. Some ticket listings on
SITE may only be representations of available tickets and not actual seat
locations or currently available tickets.
Occasionally tickets ordered may no longer be available at the price or
in the quantity originally ordered at the time the order is received. If
equivalent or better seat locations are available at the same price, the TICKET
SELLER will fill the order with the alternative seat locations. If no alternates
are available, either the USER's credit card will not be charged at all or the
entire amount will be refunded, and USER will be notified that the ticket
request has been rejected.
We regret that Ms. [redacted] is dissatisfied with her purchase. She may
attempt to contact the ticket seller directly to request a refund. However, the
seller is not obligated to provide a refund and we cannot enforce the same as
the tickets were valid for the rescheduled event and it was at Ms. [redacted]’s
discretion to confirm any changes with the venue. We hope this fully explains
the matter.

Review: Ordered 2 tickets from [redacted].com to see [redacted]) at [redacted] in [redacted] for June 7 at 1 PM. I received a letter from [redacted] that the order was refused and that a completely different [redacted] card got refunded. I contacted [redacted] 4 times and was promised twice that I would receive my tickets and never have. It is over one month since this fraudulently activity began. The order number is [redacted]; their phone number is [redacted].Desired Settlement: Either the 2 tickets for June 7 or a refund of $249.08

Business

Response:

Dear Revdex.com,

Review: I sold tickets thru ticketsnow, cf#[redacted]?. Upon request from customer service agent [redacted], I sent a replacement wristband for [redacted] to the buyer of the wristband, with the assurance that I would get the original wristband back. After a month and half I find out the original wristband was "lost by [redacted]" and the case was closed. I have sent two wristbands and only gotten paid for one. I want the funds from the replacement wristband.Desired Settlement: I would like the cost of the second wristband of $310.00

Business

Response:

Dear Revdex.com,

TicketNetwork is an intermediary ticket marketplace enabling ticket sellers to post their inventory online. TicketNetwork itself does not post, sell, or advertise tickets for events.

Review: I purchased tickets through [redacted] for [redacted] in [redacted] in December 2014 for a Christmas present for my daughter. I knew the price I paid at the time ($146 each) was more than the face value but my daughter was looking forward to attending the performance. I finally received notification the e-tickets were available from [redacted]. I downloaded the tickets and discovered the face value of the ticket was $60 per ticket. I went to the venue's website and the same tickets were $87 per ticket. At the time, the ticket were not available online and I was afraid I would miss being able to purchase tickets for my daughter. In any regards, I spent a total of $372 including fees and surcharges for $120 tickets. I am very disappointed in this service as well as the feeling of being scammed.Desired Settlement: Refund of some of the charges.

Business

Response:

Dear Revdex.com,

Review: This company falsly advertises tickets to sporting events and baits and switchs you and says your billing info did not go through and you must call them and says the order you placed the tickets are no longer available and would you like something else thats not even close.

Product_Or_Service: sporting tickets

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: No settlement requested - for

I want the complaint filed so no one else goes through this

Business

Response:

Business Response /* (1000, 5, 2013/07/01) */

Revdex.com,

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Mr. [redacted]'s concerns.

Our records indicate that Mr. [redacted] placed the order from his own computer at www.TicketNetwork.com rather than over the phone with a customer service representative. When an order is placed the credit card information is matched against the billing information that the customer enters. If any of the information is entered differently from the way the credit card company has the information on file, it is quite possible that for security reasons the credit card will decline to authorize since the information does not match. While we understand that this can be frustrating, it is necessary in order to prevent fraudulent activity.

Additionally, our customer service department immediately contacted Mr. [redacted] to inform him that his order was not accepted. Our records show that his order was placed at 9:46am (EST) and the credit card finally declined at 9:50am. He was immediately emailed at 9:50am to inform him that his order was not accepted and to contact us to replace this order. At 10:24, since we had not heard from Mr. [redacted], a representative contacted him by phone to let him know that his order was rejected. Mr. [redacted] did not answer this call, so a voice mail was left at 10:24am. At 1:02pm when Mr. [redacted] did return the phone call the exact tickets that he attempted to purchase were no longer available. At that time he decided to not place a new order, and that was the last that we had heard from Mr. [redacted].

Also, when he did place his original order the terms and policies do state:

Ticket Availability

SITE cannot guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets.

We regret that Mr. [redacted]'s order could not be processed due to some inconsistency with the way he entered his information, however our customer service department reached out to him multiple times to attempt to replace the order, but unfortunately the tickets that he had originally purchased were no longer available when he did contact us back. We hope this fully explains the matter.

Review: I purchased concert tickets from them and the concert was postponed three times. I got a notice the first time but never got a notice after that and totally missed the concert because I was not informed of the new dateDesired Settlement: Will not refund me my money because they said they are not obligated to let me know about the new date even though they let me know about the first postponement

Business

Response:

Thank you for bringing this matter

to our attention. We take customer service seriously and appreciate the

opportunity to respond to Ms. [redacted]’s concerns.

According to our customer service

records, Ms. [redacted] ordered tickets on Ticketnetwork.com on July 13, 2015. Please

be advised that Ticketnetwork.com acts as an intermediary between ticket buyers

and sellers and does not own or possess any tickets listed for sale. On

November 2, 2015, Ms. [redacted] called the Customer Service department advising

that she missed the event. She told the customer service representative that

she missed the event because she wasn’t notified that it was postponed. As Ms.

[redacted] stated in her complaint, she was notified by a representative the first

time the event was postponed, but was not notified when it was postponed again.

Ticketnetwork.com does attempt to notify a customer when an event is postponed,

but that the site is not obligated to do so. Because the site is not directly

involved in the transaction, it does not guarantee the accuracy of event

information on the site, including event name, event location, and event date.

When possible, the Customer Service department attempts to reach out regarding

postponements when notified, but also manages a high volume of orders as well

as a queue of order inquiries and issues. It is at the discretion of the

customer to confirm any changes that occur with the venue. The customer service

representative explained this to Ms. [redacted] and further advised her that a

refund would not be provided as the tickets were still valid for the rescheduled

event. Before completing her purchase, Ms. [redacted] was required to acknowledge

and agree to the site’s terms and policies. These terms state:

General

Ticketnetwork.com ("SITE") acts as an intermediary

between buyers and ticket sellers ("TICKET SELLERS") to facilitate

the purchase and sale of event tickets, and as such is not directly involved in

the actual ticket sale transaction between the buyers and TICKET SELLERS.

Tickets sold through SITE are from a third party; therefore, the buyer's name

will not be printed on the tickets. Please note that the name on the tickets

does not affect the buyer's ability to access the event.

The following are the rules or

"TERMS" that govern use of the SITE by USER, the USER of the SITE

("USER"). By using or visiting the SITE, USER expressly agrees to be

bound by these TERMS and to follow these TERMS and all applicable laws and

regulations governing the SITE. Ticketnetwork.com reserves the right to change

these TERMS at any time, effective immediately upon posting on the SITE. If

USER violates these TERMS Ticketnetwork.com may terminate USER's access to the

SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or

take appropriate legal action against USER.

Above Face Value

Tickets sold through SITE are often obtained through secondary

market TICKET SELLERS and are being resold, in many cases, above the price or

"face value" listed on the ticket. All ticket prices include

additional service charges and handling fees as defined on each order. SITE and

its TICKET SELLERS are not directly affiliated with any performer, sports team,

or venue; and SITE does not act as a primary sale box office, unless otherwise

stated. By agreeing to these TERMS, USER agrees that the purchase price for

tickets on their order does not reflect the original purchase price of the

ticket and may be either higher or lower than the original purchase price.

Orders

Orders placed through SITE will be fulfilled by one of our

network of participating TICKET SELLERS. Contact information for the TICKET

SELLER who fulfills USER's order (hereinafter known as "FULFILLER")

will be provided to USER upon completion of the purchase process. If this

information is lost, USER may contact [email protected] to

retrieve information about the order.

All sales are

final

Since tickets are a one-of-a-kind item and not replaceable, there

are no refunds, exchanges or cancellations. If an event is postponed or

rescheduled, tickets will be honored for the rescheduled date. New tickets will

not need to be issued. If an event is cancelled without a rescheduled date,

USER will need to contact the FULFILLER for a refund. The FULFILLER may require

the USER to return the supplied tickets at USER's expense before receiving any

refund USER is entitled to due to cancellation. Ticketnetwork.com is not

responsible for providing or securing this refund for USER. Any shipping and

handling charges are not refundable. Refunds will be processed in the same

currency as the original order. Conversion charges, including though not

exhaustive of the ones issued by USER'S bank, if any, are not covered by

Ticketnetwork.com or FULFILLER. Neither Ticketnetwork.com nor the FULFILLER

will issue exchanges or refunds after a purchase has been made or for lost,

stolen, damaged or destroyed tickets. When USER receives tickets, USER should

keep them in a safe place. Please note that direct sunlight or heat may damage

tickets.

Event Listings

SITE does not guarantee the accuracy of event information on

SITE including but not limited to event name, event location or venue, event

start time, or event date.

Ticket

Availability

SITE cannot guarantee ticket availability until USER

is in possession of their tickets. Generally, all ticket listings on SITE are a

unique set of tickets from an individual TICKET SELLER. Some ticket listings on

SITE may only be representations of available tickets and not actual seat

locations or currently available tickets.

Occasionally tickets ordered may no longer be available at the price or

in the quantity originally ordered at the time the order is received. If

equivalent or better seat locations are available at the same price, the TICKET

SELLER will fill the order with the alternative seat locations. If no alternates

are available, either the USER's credit card will not be charged at all or the

entire amount will be refunded, and USER will be notified that the ticket

request has been rejected.

We regret that Ms. [redacted] is dissatisfied with her purchase. She may

attempt to contact the ticket seller directly to request a refund. However, the

seller is not obligated to provide a refund and we cannot enforce the same as

the tickets were valid for the rescheduled event and it was at Ms. [redacted]’s

discretion to confirm any changes with the venue. We hope this fully explains

the matter.

Review: I ordered tickets for Wicked! at the Boston Opera House. The show is this week, I paid for my tickets nearly a year in advance to garuntee that I will get to see the show this time they are in town. My tickets did not arrive by the "latest date" it should be in my hands. I contacted the seller/broker (Big Bob's Tix) and no response. I contacted the website that sold me the tickets and they said there is a red flag on Big Bob's that they haven't been able to get in touch with them either. They won't get me other tickets to the show, saying I have to call my credit card company to get my $ back and buy the tickets that are available now, but they can't garuntee that the broker that they sell me the tickets through is legit and that I'll actually get my tickets. They also won't comp my next tickets due to their error in partnering with an illegitimate company (Big Bob's Tickets). The only ones available now are nearly 3 times as much the price as the ones I've already paid for but never received. They won't do anything to comp me the difference either.

Product_Or_Service: Wicked! tickets

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Replacement

I want my tickets to see the show that I've been waiting for! I've already paid for them, I don't want to pay quadruple the price to see this show, I just want the tickets that I ordered!

Business

Response:

Business Response /* (1000, 5, 2013/08/13) */

Revdex.com,

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted]'s concerns.

Our records do indicate that Ms. [redacted] had placed an order in October 2012 for tickets to an event this month. We regret that Ms. [redacted]'s ticket seller has gone out of business and has therefore been unable to provide the tickets to Ms. [redacted]. When we learned of the issue with her ticket seller, we immediately notified Ms. [redacted] of the issue and instructed her to contact her bank or credit card company to request a refund. Since we are not the company responsible for charging her credit card we do not have the money that was paid for the tickets.

Additionally, we are only an intermediary customer service center and do not own tickets ourselves, and are unable to dictate the price that other ticket sellers list their inventory for. We can however, provide Ms. [redacted] with any additional refund that may be appropriate to compensate her for her ticket seller's inability to provide the tickets to her as ordered. We have asked Ms. [redacted] to provide us with a letter from her credit card company indicating the status of her chargeback and will then provide any additional compensation to Ms. [redacted] in this matter.

If she has any further questions I recommend that she contact our customer service department at (XXX)XXX-XXXX and speak with a representative regarding this situation.

Consumer Response /* (3000, 7, 2013/08/14) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The company did not offer any settlement. They didn't offer to do anything. They never contacted me that my ticket broker went out of business. When I called them, they said, "we tried to contact you, but your phone went straight to voicemail." and I said, "Why didn't you leave a message or try to call back again at another time?" To which they had no answer for me. They are just sending me on a never ending loop, giving me no actual "customer service". The result is I paid for their service to get tickets to a show, and I never got my tickets, and they never made it right. They are coming up with numerous excuses as to why they can't just comp me some tickets by buying from a reputable broker with their company's profit dollars. When I called, they said I could call my credit card company to initiate a fraud claim to get my money back and buy whatever tickets are available now at multiple times the original price I paid AND they couldn't promise me that the broker I purchase the new tickets from wouldn't be a fraud as well. Big Bob's Tickets never "went out of business" - they were a scam company to begin with and Tickets.Zvents.Com should have rectified the situation the second they discovered that fact, but instead they let me believe I was getting my tickets, months went by, and I could not get in touch with Big Bobs tickets, and only when I called in and waited on hold for Tickets.Zvents.com did they give me the run-around and after I insisted they fix it now, did they finally tell me that even they couldn't get in touch with Big Bob's Tickets either. They also refused to give me the actual name of their company when I asked, and wouldn't give me a mailing address to send a legal letter to. Their d/b/a name is not attached to their legally registered name which made them incredibly hard to find on Revdex.com to report them. I truly believe this is an illegitimate scam company. Do not buy any tickets (events, shows, concerts) from Tickets.Zvents.com - They fool you into thinking you'll get a good deal on your tickets, still charge quite a high processing fee, and then take off with your money anyway, claiming that your "ticket broker" went out of business or something shady like that. A real company would have righted this wrong, and comped me tickets to my show that I already paid for and got scammed.

Business Response /* (4000, 9, 2013/08/15) */

Revdex.com,

Thank you for bringing Ms. [redacted]'s continued concerns to our attention. In our initial response we informed Ms. [redacted] that since we are only an intermediary customer service center we cannot offer her other tickets because we do not own tickets of any kind. Also, since we do not own any other tickets, we cannot offer a discount for an item not being sold by us.

We have informed Ms. [redacted] to get in touch with her credit card company to obtain a refund since her original ticket seller Big Bob's Tickets was the company responsible for charging her credit card. We, as a customer service center, did not charge her credit card, nor do we have in our possession the money that she paid for the tickets. In the event that Ms. [redacted] in unable to obtain a refund through that route we do stand behind our dedication to customer service and will provide her with full compensation.

Additionally, since we are not Big Bob's Tickets, nor have we been able to contact them, Ms. [redacted] is more than welcome to attempt to pursue them in any capacity.

We regret that this situation has occurred, however there is nothing further that we can offer to Ms. [redacted] at this time. We therefore ask that if she has any further questions she contact our customer service department at (XXX)XXX-XXXX for any additional assistance.

Review: purchased 4 lawn tickets through ticket liquidators via phone ####-###-#### I was told to go to the front gate on the date of the concert which was 8-24-13 [redacted] for the band called "[redacted]" Ticket reference #[redacted] I waited at front gate spoke to the [redacted] staff to ask if they have ever heard about Ticket Liquidator and they could not help me at all or had never heard of this company. I placed 3 phone calls to the emergency # that ticket liquidator gives out for emergency situations. I never received any phone calls back or any emails. Emergency # indicated a persons name by Steve. Steve or ticket liquidator never called. I made a complaint that evening to a fella letting them know I was still waiting to be contacted to receive tickets and he could not get a hold of anyone and apologized. I filed a written complaint via email and today per [redacted] my claim is denied since they have proof that they tried to reach me. Just to confirm, I have a smart phone, I left several messages that evening and I received to calls back from the emergency staff or message on phone. Prior to this concert I never received any confirmation email of tickets and what I paid. Only email received from ticket liquidator was the option to set up an account with them through the internet. No tickets # no payment confirmation and no concert tickets. Per ticket liquidator's warranty I should receive %125 if order is accepted but not delivered by the seller.

Product_Or_Service: concert tickets

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

refund

Business

Response:

Revdex.com,

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted] concerns.

When Ms. [redacted] contacted our customer service department stating that she did not receive her tickets we reached out to her ticket seller regarding the investigation. Her ticket sell, identified on her order receipt as [redacted] provided us with an email exchange that indicates that Ms. [redacted] was provided with the pickup location for her tickets a few hours after placing her order. The email reads:

From: [redacted]

Date: Tue, Aug 20, 2013 at 10:34 PM

Subject: TICKET REQUEST #[redacted] Customer: [redacted]n

To: [redacted]

Thank you for your purchase. Your tickets are at the [redacted] office in [redacted] (located at [redacted] St.) and can be picked up there any time before the day of show.

On show day, pick up can be made starting 2 hours before the event begins at the following location:

Pickup Location:

[redacted], IL [redacted]

You will need a photo ID and the following order number to pick up your tickets - Order # [redacted]

--

Additionally, the ticket seller reached out to the last minute pickup location regarding Ms. [redacted] concerns after we had been notified that she did not have her tickets. The last minute location (referred to as LMS for Last Minute Service) responded with this email:

Top Seller Support Issue #[redacted]

Issue Title: LMS Services for Event Last Weekend

Hello,

I reviewed this order and can see that our LMS team attempted to call your customer because they did not pick up the tickets and it was time for our team to leave. We left them a message that the tickets were left at the counter of [redacted] so if they were going to the event they could still pick the tickets up there. If you have any other questions about these orders you would need to contact our LMS team and they may be able to provide you with more information. Please let us know if there is anything else we can assist you with.

Thank you,

[redacted]

As you can see by the emails provided here Ms. [redacted] had been notified on multiple occasions as to the location to retrieve her tickets by email and by phone. In Ms. [redacted] complaint she only states that she went directly to the venue to retrieve her tickets to no avail, however at no time did her order direct her to retrieve her tickets from the venue nor was that message ever implied. Also, on her order receipt delivery is noted as "Local Pickup Near Venue" rather than Pickup At Venue, or Pickup at Will Call. It wasn't until 42 minutes into the event that Ms. [redacted] made an attempt to contact our customer service department to inquire about the delivery either. If she was unsure of the location after placing her order she had 4 days to contact the seller regarding the location.

We regret that she was unable to attend the event, however multiple attempts were made to contact her via the contact information she provided when placing the order. Therefore no refund is appropriate.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This ticket/software company has misspelled my name and they have a wrong email.

Because of them having a wrong email, that proves I did not receive any written notification regarding tickets and or directions.

Business

Response:

Review: I purchased three tickets to a [redacted] baseball game on 4/18/2015 , for a game April 25, 2015. This game was cancelled due to a rain out. the game was on a Saturday. I contact the [redacted] about what I could do as I spent $150.00 on the three tickets. On the website, I found the following information:

Help at [redacted].com

www.[redacted].com/help.aspx

If an event gets permanently cancelled, you are eligible for a 100% refund.

I would like to have my money returned as the ticket are useless, they refuse to do this. I can only attend games one Saturday a month. They told me to try to sell them myself, which I have done, no one has even called about the tickets. Returning my money I feel is the correct thing for this company to do.Desired Settlement: I want the total amount I paid for the [redacted] tickets refunded to me as any other company would do.

Business

Response:

Dear Revdex.com,

Thank you for bringing this matter to our attention. We take customer service very seriously and would like to take the time to address Ms. [redacted] concerns.

Our records indicate Ms. [redacted] placed an order on April 18 for three tickets to see the [redacted] vs. [redacted] on Saturday April 25, at the [redacted] in Cincinnati, Ohio.

When Ms. [redacted] placed her order from her computer at the website, www.[redacted].com she was obliged to review her order and accept that website’s terms and conditions before her order was complete. These terms and conditions clearly state:

General[redacted].com ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. Tickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets. Please note that the name on the tickets does not affect the buyer's ability to access the event.

The following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER"). By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. [redacted].com reserves the right to change these TERMS at any time, effective immediately upon posting on the SITE. If USER violates these TERMS [redacted].com may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USER.

All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refund. The FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation. [redacted].com is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by [redacted].com or FULFILLER. Neither [redacted].com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.

Above Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. SITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.

The website terms and conditions were available to Ms. [redacted] as a scroll box during the checkout process and as a link on each page of the site. If Ms. [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed her from the checkout page and she would not have been able to go on to complete her order. Also, the total price, including service fees and delivery charges, was given to her before she gave her credit card information and completed her order. Ms. [redacted] chose to comply with the price and the terms before sending her final order for processing.

At no time before placing her order did Ms. [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditions. If she was unsure about the order she was placing, she was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing her order.

Ms. [redacted] contacted our Customer Service Department on April 27 to inquire about the policy for games that have been postponed due to rain out. The event was not permanently canceled. A Customer Service Representative emailed advising her that all sales are final as her tickets are still valid for the rescheduled date. If Ms. [redacted] could not attend the rescheduled game, the tickets remained valid for her own attempts at resale.

Ms. [redacted] was educated to the fact that tickets are in many cases sold above face value and that www.[redacted].com is neither a primary sale box office nor the venue. Ms. [redacted] freely-chosen acceptance of the price and the terms and conditions indicates that she did make a conscious and educated decision to purchase tickets at the price she agreed to.

There is no refund due.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I purchased these tickets for a Saturday baseball game. If there was any chance this game would not have been played and cancelled, I would never have purchased them. As far as the price, I paid more for these tickets than others in the same area. As I stated Neither my spouse nor I can attend a weekday game.

Review: I purchased 2 tickets for a venue in [redacted]. For [redacted], the face value of ticket was 73.00 I was charged 734.91 for 2 tickets.I feel they stole my monies.Desired Settlement: Get the balance of my monies

Business

Response:

Dear Revdex.com,

Thank you for bringing this matter to our attention. We take customer service very seriously and would like to take the time to address Mr. [redacted]’ concerns.

When Mr. [redacted] placed his order from his computer at the website, [redacted].com he was obliged to review his order and accept that website’s terms and conditions before his order was complete. These terms and conditions clearly state:

General[redacted].com ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. Tickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets. Please note that the name on the tickets does not affect the buyer's ability to access the event.

The following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER"). By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. [redacted].com reserves the right to change these TERMS at any time, effective immediately upon posting on the SITE. If USER violates these TERMS [redacted].com may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USER.

Above Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. SITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.

All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refund. The FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation. [redacted].com is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by [redacted].com or FULFILLER. Neither [redacted].com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.

PricingAll prices are in United States Dollars (USD) unless otherwise specifically stated. SITE cannot confirm the price of an item until after an order is completed by USER. Despite SITE's best efforts, a small number of the items listed on the SITE may be priced incorrectly. If the FULFILLER discovers an item's correct price is higher than the stated price, the FULFILLER will either complete the order at the original price, contact USER to inform them of different price with an option to purchase, or cancel USER's order and notify USER of such cancellation.

Schedule of Fees and ChargesThe price charged to USER's credit card beyond the price of the individual tickets shall include the following fees and charges:

Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER's ticket request.

Delivery: Costs associated with the Delivery Method chosen by USER and the SITE's arrangement of USER's ticket delivery by the FULFILLER.

Total: Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and Delivery.

The website terms and conditions were available to Mr. [redacted] as a scroll box during the checkout process and as a link on each page of the site. If Mr. [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his order. Also, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his order. Mr. [redacted] chose to comply with the price and the terms before sending his final order for processing.

At no time before placing his order did Mr. [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditions. If he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order.

Mr. [redacted] was educated to the fact that tickets are in many cases sold above face value and that [redacted].com is neither a primary sale box office nor the venue. Mr. [redacted]’ freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the location and price he agreed to.

There is no refund due.

Consumer

Response:

Review: [redacted]

I am rejecting this response I did accept the terms of the agreement and at the time I believed I was paying fare market value, after I arrived at the venue the quest speaker discussed the shady dealings ofof such companies operating online.They are called scalpers and paying 350 usd for a 73.00 dollar ticket is criminal and mean spirited. I don't know how a person can sleep at night and operate such a questionable business practice. Bad karma type of organization and they will reap by what they sow when they have to deal with their conscious one day.We all will answer for our deceptions and lack of credibility.

Review: I recently bought tickets for a [redacted] game, and on the resell site it states that the tickets were $91.00 for tickets located in Section 5 Row 1-WC, but I received tickets for Section 5 Row 19, these are not the tickets that I ordered, and I asked them for my money back, they would not refund me my money and stated that the tickets were "Range Tickets" nowhere on the resell site where they were selling the tickets was that noted. I noted the tickets as Row 1(WC). I called them and they kept insisting that they were "Range Tickets" and I stated that I dont want them anymore.Desired Settlement: I just want either my money back, or 2 tickets to a future [redacted] game complimentary.

Business

Response:

Dear Revdex.com,

Thank you for bringing this matter to our attention. We take customer service very seriously and would like to take the time to address Mr. [redacted] concerns.

When Mr. [redacted] placed his order from his computer at the website, www.[redacted].com he was obliged to review his order and accept that website’s terms and conditions before his order was complete. These terms and conditions clearly state:

The website terms and conditions were available to Mr. [redacted] as a scroll box during the checkout process and as a link on each page of the site. If Mr. [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his order. Also, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his order. Mr. [redacted] chose to comply with the price and the terms before sending his final order for processing.

Our customer service records indicate that Mr. [redacted] purchased a pair of tickets in Section 5, Row 1-WC for the [redacted] January 6th game at the [redacted] in [redacted] The ticket listing of “1-WC” indicates that this is range seating. Therefore, ticket requests may be filled with any row within the applicable range stated in the listing. Mr. [redacted] ticket request was filled with Row 19 tickets, which are valid for the selection.

At no time before placing his order did Mr. [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditions. If he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order.

Mr. [redacted] was educated to the fact that tickets are in many cases sold above face value and that www.[redacted].com is neither a primary sale box office nor the venue. Mr. [redacted] freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the location and price he agreed to.

There is no refund due.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: Tickets were purchased for an event on Thursday 2/26/15. The event was to be held in [redacted] on Saturday 2/28/15. At the time of ticket purchase, we chose that we would pick up the tickets at or near the venue location (in [redacted]). We received confirmation of the contract via email which stated :" You will pick your tickets up at a secure location near—but not at—the event venue. Please contact ATS directly to arrange the time and place for the pick-up. To claim your tickets, please bring a government-issued photo ID that matches the name on your order. "

At that point we traveled to [redacted].

On the day of the event, we went to the venue and checked "will call". We then called to see where the tickets were to be picked up , "near the venue". We were informed that the company had taken it upon themselves to change our delivery, back to our home.

We were 4 hours away from our home, and had not chosen this as our delivery method.

I have contacted the company, and all parties, for the last 4 days. Ticket Network originally stated that they were processing a refund and apologized. Affordable Tickets, management, argued with me and stated that this was not their fault, so they would not refund monies on tickets we didn't receive.

They also stated they didnt want to send the tickets near the venue because it cost them $35 extra dollars, so instead they sent them to the billing address.

Bottom line, we did not receive the tickets we had purchased and no one wants to take accountability for them deciding to ship the tickets to a location of "their choice".Desired Settlement: refund of all monies

Business

Response:

Dear Revdex.com,

Review: I orded tickets from a company so called [redacted] for a concert at the [redacted] arena and they said I would recieve my tickets before the event date so I just happened to try to check and see when they were coming and others said it was a scam and she gave the same number that the company gave me which never gets answered and I havent recieved any tickets so it has to be scam and I cannot get my money back and I am devistated. This has to stop!Desired Settlement: I want my money refunded I would be very grateful I have kids to take care of I bought the tickets for my daughter I could use that money towards something else for her now.

Business

Response:

[redacted]

Revdex.com

RE: Tabitha Thompson - ID# [redacted]

Revdex.com,

Thank you for bringing this

matter to our attention. We take customer service very seriously and would like

to take the time to address [redacted] concerns.

[redacted] placed her order on

6/11/14 via the website, [redacted]; her order was marked as

rejected the following day on 6/12/14 and was credited back in full at that

time. Additionally, our Customer Service Department attempted to call [redacted] several times to inform her of this action, but was unable to get

through due to a recurring busy tone or line disconnection. The phone number that she provided was

determined as invalid, and the customer was emailed.

The refund has been credited to

her account. No further action is necessary.

Review: We purchased tickets for "Eros Ramazzotti" concert which will take place in Atlantic City in October of 2013. We are die hard fans and so we purchased tickets 1st day they became available, we spent over $300 each for tickets. This Italian singer does not come to the US often, may be his last time. A week later some family members also purchased tickets a little over $200 each. They did purchase them from a different website, but that does not change the fact that if you pay more for your tickets you should have better seats. TicketNetwork is overpricing their tickets. We questioned TicketNetwork why when we paid almost $100 more per ticket were we 20 rows behind the family members that purchased them a week later for $100 less. This does not make sense. The only reason you are willing to spend more $ on tickets is to have better seats. They offered us a $60 credit toward next purchase which is not acceptable. They are still good seats available and they are unwilling to switch our seats as they should.

Product_Or_Service: Concert Tickets

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Replacement

The family members who purchased tickets for a little over $200 are seating in row 5, right in front of the stage. I'm not asking for a refund or any $ back, but for the price we paid we should be in row 5 or better, center stage. We would like for TicketNetwork to provide us with center stage, row 5 or better tickets.

Business

Response:

Business Response /* (1000, 5, 2013/07/01) */

Revdex.com,

Thank you for bringing this matter to our attention. We take customer service very seriously and would like to take the time to address Mr. [redacted]'s concerns.

When Mr. [redacted] placed his order from his computer at the website, www.TicketNetwork.com, he was obliged to review his order and accept that website's terms and conditions before his order was complete. These terms and conditions clearly state:

Above Face Value

Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. SITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.

The website terms and conditions were available to Mr. [redacted] as a scroll box during the checkout process and as a link on each page of the site. If Mr. [redacted] did not click on the "yes" button on the checkout page that states "I agree to the Terms & Conditions," the software would have removed him from the checkout page and he would not have been able to go on to complete his order. Also, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his order. Mr. [redacted] chose to comply with the price and the terms before sending his final order for processing.

At no time before placing his order did Mr. [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing and terms and conditions. If he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order.

Mr. [redacted] was educated to the fact that tickets are in many cases sold above face value and that www.TicketNetwork.com is neither a primary sale box office nor the venue. Mr. [redacted]'s freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the price he agreed to.

There is no refund due.

Consumer Response /* (3000, 7, 2013/07/02) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Nobody reads terms and conditions and even if I had, the terms and conditions would not tell me, "by the way you can pay over $300 per ticket and someone else can pay a lot less than you and be front row". This is just absurd! I am not asking for a refund, but I am asking for seats closer to the stage. I've been waiting years for this concert and I paid all this money thinking that I would be in the first few rows. I am still asking TicketNetwork to adjust my seats to keep a client happy. I'm not sure why they are focusing all their energy on proving themselves right when they can just simply make a customer happy and adjust the seating.

Review: I purchased tickets from [redacted], behold the tickets were sold to a third party company. I placed the orginal order online for what I thought was football seat tickets. Though the order was declined online do to my billing adress error. A representative contacted me so overy the phone though we lost connection.

So I quickly contact the company via phone and spoke to a representative. The representative and I went ahead and replace my order over the phone which I was to believe what were football ticket. Never disgusting parking passes.

I received an email with a pin number to track my package. So I did.I went to [redacted] directly and picked up the envelope. I contacted the company immediately after not seeing actual football tickets I contacted the company directly.

The representative indicated I needed to send an email to customer service. I did twice, requesting a refund of $50, the pass I never wanted.

I callef after after not hearing back from customer service within 24 hours. That sales rep indicated I needed to send an email to customer again. An to mail the parking pass back, an a $50 credit would be credited back to me. Still never knowing these are only parking passes.

This evening, attempting to get into the game. The representative checking tickets. Said this is a parking pass. You didn't actually buy a football seat ticket. You purchased 2 parking lot tickets. Section [redacted] seat: [redacted]. Stepped back and come to find out that's the parking location only.

I called once again and the representative indicated I need to send an email to customer service. And at this time there was no resolution. though the representative didn't to keep he would make sure he would forward my request on for a refund.

I called [redacted], an had already spoken with them regarding the length of time it would take to get the online refund that was declined. So this evening they recommend me contact you.Desired Settlement: I am requesting a full refund. Due to numerous phone calls, emails lack of response time.

I still dont know why your phone representative did not indicate to me this was a parking pass purchase.

Please just issue me a refund.

Business

Response:

Review: I purchased tickets on June 6th 2014 for 2 ** tickets for [redacted] for August 10th 2014, bought through [redacted], from [redacted] ###-###-####, [redacted] for total amount or $958.20, including price for two tickets, service fee and will call fee. I contacted [redacted] on August 9th to get in touch with the seller, who this company licenses to sell tickets on their site, spoke with [redacted] on Aug 9th, in which he stated he would be there early on Aug 10th pick tickets up because they were purchased off fan club website, then he would in turn leave them at will call for me. I attempted to call seller on Aug 10th and also text to verify of time he would be getting tickets, no answer, messages left and no return call, called [redacted] and spoke with them several times while they tried to get in touch with the seller, who again they allow to sell on their site, no success, since I had driven 3 hours to see a concert that I had already purchased tickets for, but didn't have tickets, I had to in turn buy tickets for 180$ in which I have receipt for and want reimbursement for that also, I spoke wi th company numerous times after this situation, emailed customer service like I was instructed, nothing solved, company did not provide me with a refund or any assist, they stopped responding to me on Aug 22, I have emails, can get phone records of dates/times of all the times I called and again nothing..I spoke with the seller on Aug 10th after I purchased tickets, he stated his person who picked up tickets wasn't able to get in to drop at will call, he then wanted me to proceed to go meet this person somewhere, which I refused to do since I was already taken advantage of, spoke, he said he was at his daughters basketball game and was sympathetic and stated he would refund all money, 958.20, spoke with him again on mon Aug 11th, told me he would refund, and would have by that wed, nothing and then proceeded to not respond to any of my calls and then I expected this reputable company to assist me, however they in turn just wrote me off. This is a lot of money and I am looking for a full refund or 958.20 plus the additional money of 178.50 for additional tickets purchased, I want a resolution, I don't agree that they should be able to get away with this, either the company or the person licensed to sell on their site. I would hate to see this happen to someone else. I work hard for my money and I will not allow this to happen.Desired Settlement: I want a full refund for 958.20 plus 178.50 and that seller to be banned by all sites, even though I am sure he provided false information and can just change it and do this again, I feel these sites should have hire standards and not pay out these sellers until verification of tickets picked up.

Business

Response:

Revdex.com,

Thank you for bringing this matter to our attention. We take

customer service seriously and appreciate the opportunity to respond to [redacted] concerns.

According to our records [redacted] has been in contact

with our customer service managers regarding her order purchase. Based upon our

communications with [redacted] we will be providing her with a refund in the

amount of 125% of her original purchase.

Unfortunately, since we are only an intermediary customer

service provider and not the merchant of record, we will not be able to apply

the credit back to [redacted] credit card. We will, however, be sending her a check

for the appropriate amount within the next few days.

If [redacted] has any questions about this refund please

have her contact our customer service department at ###-###-####. We hope this

resolves the matter and we apologize for the issues she had with this purchase as they are not an accurate reflection of our commitment to customer service or of our order process in general.

Business

Response:

Revdex.com,

Thank you for bringing this matter to our attention. We take

customer service seriously and appreciate the opportunity to respond to [redacted] concerns.

According to our records [redacted] has been in contact

with our customer service managers regarding her order purchase. Based upon our

communications with [redacted] we will be providing her with a refund in the

amount of 125% of her original purchase.

Unfortunately, since we are only an intermediary customer

service provider and not the merchant of record, we will not be able to apply

the credit back to [redacted] credit card. We will, however, be sending her a check

for the appropriate amount within the next few days.

If [redacted] has any questions about this refund please

have her contact our customer service department at ###-###-####. We hope this

resolves the matter and we apologize for the issues she had with this purchase as they are not an accurate reflection of our commitment to customer service or of our order process in general.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

[redacted]I want to make sure check is received prior to closing complaint.

Review: I recently purchased some tickets, for a soccer game, thay will take place, here at the [redacted] at [redacted], I purchased 4 tickets for the price of 145.00 usd (including taxes and any fees) , this tickets were promoted as especial "advance sell" which will assure you, to my understanding, good seats, based on the price paid. The tickets were released to general public, about 2 weeks ago. I contacted the seller to ask where the location of my tickets was gonna be, when I got a response from them (this was via email, because, it is impossible to reach them by phone) I did check the location of my seats and when I checked the price for that location, I found out that they charged me almost double the price, the seats I have been given, have a value price of around 70.00 dollars, if I paid 145.00 usd per ticket, the location of the seats is supposed to be near the soccer field, rows 5 to 30, by the middle, not rows 52, by the corners of the field. I contacted the seller and ask them about my concern, because I feel like im getting scammed by paying 145.00 per ticket, for a 70.00 per ticket, based on the actual prices that the seller currently has on the website. Instead of grtting help, I was reply by rules and conditions of the sellers website, that were not clealry explained before purchasing the tickets, I was told that all sells were finals and that there was nothing they can do about it. I wasnt asking for my money back, I was just asking to get seatings, according to the price I paid on the advance ticket offer, that they have. I believe there is a solusion for this, other than: im sorry, you already paid us, you get what you get, and theres nothing you can do about it. I am not asking for anything free, just what I oay for.Desired Settlement: Like I say, all I want, is to get my 4 seats, according to the price I paid and based on the prices that the seller, currently has on his website, if I paid 145.00 usd per ticket(based on the sellerswebsite, one ticket at that price, gives you a really good and close view of the game) im expecting what I pay for, not feel like and it that was riped off and overpay for seats that currently cost and average of 40.00 to 70.00 usd (in which case, are seats that you can still enjoy the game, but not as close as the other seats are). If an change or upgrade is not available, I will like a full refund (including taxes and fees). This was supposed to be a surprise for my son, wife and dad, and has now turned into a nightmare, please help me.

Business

Response:

Dear Revdex.com,

Thank you for bringing this matter to our attention. We take customer service very seriously and would like to take the time to address Mr. [redacted] concerns.

Our records indicate Mr. [redacted] placed an order for four tickets to the International Champions Cup: [redacted] game taking place on July 21, 2015. The ticket listing Mr. [redacted] selected was zone seating, meaning that the tickets could be in any section(s) and/or row(s) included in the zone. The zone for this listing was Section 9-14 or 23-28 Row: 1-77. Therefore, Mr. [redacted] four tickets in Section: 28, Row: 52 are within the requested zone. A 10% discount special was applied at the time of purchase. According to the event map, regardless of row number, sections 9-14 and 23-28 are on the corners of the field.

When Mr. [redacted] placed his order at the website, [redacted].com he was obliged to review his order and accept that website’s terms and conditions before his order was complete. All orders placed by either phone or computer are bound by the same terms and policies found on our website. These terms and conditions clearly state:

General [redacted].com acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. All sales are final. As tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value. Tickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets. Please note that the name on the tickets does not affect the buyer's ability to access the event.

The following are the rules ("TERMS") that govern use of the [redacted].com Web Site ("SITE") by the user of the SITE ("USER"). By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. SITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITE. If USER violates these TERMS [redacted].com may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER.

Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. SITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.

Orders Orders placed through SITE will be fulfilled by one of SITE'S network of participating TICKET SELLERS. Contact information for the TICKET SELLER who fulfills USER'S order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase process. If this information is lost, USER may contact [email protected] to retrieve information about the order.

All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refund. The FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellation. SITE is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by [redacted].com or Fulfiller. Neither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.

The website terms and conditions were available to Mr. [redacted] as a scroll box during the checkout process and as a link on each page of the site. If Mr. [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his order. Also, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his order. Mr. [redacted] chose to comply with the price and the terms before sending his final order for processing.

At no time before placing his order did Mr. [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing or terms and conditions. If he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order.

Mr. [redacted] was educated to the fact that tickets are in many cases sold above face value and that [redacted].com is neither a primary sale box office nor the venue. Mr. [redacted] freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the location and price he agreed to.

There is no refund due.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I know, that my biggest mistake I this transaction, was not to read, the small, little, tiny printing that you as a business put, all the way down, an a small, scroll down window, as you can see on the pictures , the fisrt 5 pictures, show the amount I paid for the first 3 tickets, along with a screen shoot of the second purchase, that you guys gladly charged to my account on may 9th. You guys were so polite and kind when it came to selling me an extra ticket, but what makes me think that you guys are not running a honest business is that I got the tickets from the [redacted].com and the actual tickets are from [redacted], what makes it more interesting for me, is that none of the tickets, has any face value at all, as you state, on your "terms and conditions " that should be grater or lesser that the amount paid, am I supposed to beleive in your good word that the tickets, that I got and which have not face value, are good to assist to the event? Or do I need to wait, until the game day comes, just to find out, that, the tickets are fake? And then what? Miss the game, waste money and time for nothing?

From the pictures 6 to 9, it just shows a few examples, of better seats that the ones you sell, or around the area that you gave me, and all of them, have cheaper prices and better seats.like I say, I think you people are running scam, because you overcharge people like me for tickets, and you legally try to protect yourself with the small tiny writing, that is hide and a small scroll down box that no one, except corrupt people like you, would take the time to read. Whe you responded me many times eith your terms and conditions rules , when I asked you about the prices, besides saying that all sales are finals, you suggested me to re-sale the tickets, and you even gave me some websites where I can do that, but guess what? Because my tickets, have no face value and because, according to the seats location, they're not worth more that 80.00 dollars each, people wont buy the tickets, and if they you, they'll offer me 30% of what I paid for. If ALL SALES ARE FINAL, the solution I see, and I beleive, you , as a "HONEST BUSINESS " have the sourses to provide me better seats, not overpriced, not ripted off seats. This was supposed to be a surprise for my dad and my son, because I wanted them to see, from a closer angles, their dream team, team and , their all time favorite players, thats why I decided to pay $150.00 per ticket, thinking that, I was gonna get, what I oaid for. I don't like to get to this extreme points, but like I said, you people are running a business, based on lies, IM NOT ASKING FOR MY MONEY BACK, JUST PLEASE, GIVE ME BETTER SEATS, and I hope and cross my fingers, that you dont respond, with your stupid copy of terms and conditions again, I understand that business are business, but come on, one think is to make profit and another one, to ripe people off. I hope this time, I canget a solution to this issue, other than a bunch of links, to tiny , little printing, to remind me , how, here in North America, people can get scammed, by trusting other business. Ill be anxious waiting for your POSITIVE RESPONSE. have a blessed day and if you need more pictures or any more information, please dont hesitate to contact me, what we can even do, is : I find better seats for the games, you pay for the tickets and keep the difference, and I send you the tickets back, or you can cancel them, solutions, there's many, is up to you, if you really wanna work things up.

Review: I purchased a ticket to an event in [redacted] in [redacted] listed for March 28, 2015. The event was supposedly "postponed." Company claims that unless the event is cancelled, they cannot refund the money. The concert, [redacted] is not listed to return to the [redacted] any time on the posted schedule between January 2015 and July 2015. Requested a refund and being denied. Listed schedule through June 2015 can be found here at [redacted]Desired Settlement: Only a refund will do.

Business

Response:

Dear Revdex.com,

Review: I purchased tickets to the September 6, 2014 production of the "[redacted]" at the [redacted] Theater in [redacted] through [redacted]. The night of the play we were denied admission because in the words of the box office manager "I was sold fraudulent tickets by a scalper". [redacted] Customer Service was absolutely no help. Even though I sent them photo copies of the tickets they asked for information from the ticket office (which is located 1000 miles from my home) that was impossible to get. Within 12 hours of my contact with them they said that they could not longer be of assistance on this issue.Desired Settlement: An apology and refund of ticket and related fees and commissions, plus compensation for travel & accommodations incurred and necessary to attend the event.

Business

Response:

Revdex.com,

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to [redacted] concerns. According to our customer service records [redacted] has been in contact with our customer service department on numerous occasions regarding this order. Also, our customer service records indicate that [redacted] ticket seller has already provided a full refund of this order. Therefore we consider this matter to be closed and request that this complaint be closed as well. If [redacted] has any further questions about this order we encourage him to contact our customer service department at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I purchased a sporting event ticket from their website ([redacted]); created an account, and followed the appropriate instructions to download my ticket. When that failed, I contacted them, changed my password, and tried again. When that failed, I was told to try downloading the ticket using a [redacted] computer instead of on my [redacted]. I later tried to download the ticket using my [redacted] computer. When that failed I called again to complain. This time I was told to use the computer at the local library for the download. I replied, "Seriously?", said 'thanks' and hung up.

I was also told that my order could not be cancelled, and my money could not be refunded.Desired Settlement: I wish to have a refund on my [redacted] card for my total purchase price of $83.75 from [redacted].