Ticket Software

Revdex.com: Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to [redacted] concerns. Typically, per the All Sales Final policy, we do not enforce refunds for postponed events. As Customer Service...

previously advised, if an event is postponed or rescheduled, tickets are honored for the rescheduled date (see All Sales Final policy at [redacted]. However, we found that the tour has been postponed again until 2017 with new dates to be announced. We apologize for the inconvenience and believe that [redacted], the customer who placed the order, is entitled to a refund. We advised Customer Service of our decision to make an exception to this policy. Customer Service will coordinate a refund, and we will follow up with them to confirm status. [redacted] may also contact the Customer Service dept. if she has any questions. We hope this fully explains and resolves the matter.

We have been monitoring [redacted] order and followed up with a customer service supervisor as the order notes indicated that a shipping label was created and sent to her. He confirmed that the shipping label was sent to [redacted] for her to send her tickets to [redacted] He advised that when [redacted] was notified that she would not receive payment until after the event, he didn't hear from her again. [redacted] has been working to ensure that the new buyer's order is filled as well. He further assisted by clearing up additional concerns that [redacted] addressed within her complaint. [redacted] will receive payment for the tickets. The company is not taking $125.00 from her, but 10% of the ticket price as commission. [redacted] sold her tickets for $560.00, so the commission for sale is $56.00. Since [redacted] was unable to attend the event and all sales are final, Customer Service gave her the option to resell her tickets. This does not equate to a refund of the ticket price, as well as the service and delivery fees that [redacted] originally paid, but a means for her to sell her tickets to another buyer. Additional information regarding the All Sales Final policy and selling tickets online can also be found through the below links. Per Customer Service, [redacted] only needs to ship her tickets using the label that was sent to her via email, and her payment will be processed in about two weeks in the amount of $504.00. We hope this fully explains the matter. [redacted] [redacted]

Revdex.com,  Thank you for bringing this matter to our attention. We provide customer service for [redacted] where [redacted] placed his order. Please be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate the...

purchase and sale or event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers. We take customer service seriously and appreciate the opportunity to respond to [redacted] concerns.  According to our customer service records, [redacted] contacted Customer Service on December 11, 2016, the day after the event, alleging that he was denied entry into the event by the venue. Customer Service asked if he had any proof from the venue for same, which he said he did not. Customer Service explained that we would need something in writing from the venue to support his claim that the venue rejected his tickets. We cannot enforce a refund from the seller without any proof of that. Please refer to [redacted]’s guarantee below (also uploaded as attachment). It appears that [redacted] did not attempt to contact the venue again for this proof, and that he also did not attempt to contact the ticket seller regarding the alleged issue with the tickets.   Per [redacted] email to Customer Service on 2/8/17, he is working through his credit card company to dispute the charge. There is nothing more we can do at this time if a chargeback has already been initiated against the seller and [redacted] still hasn’t provided the requested documentation. [redacted] may reach out to his ticket seller, Tickets For Less, directly via phone at ###-###-#### or via email at [redacted] He should also have this information on his receipt/confirmation for the tickets.

Revdex.com:
Thank you for bringing this matter to our attention. We
provide customer service for [redacted] where [redacted] placed his
orders. Please be advised that [redacted] acts as intermediary
between ticket buyers and ticket sellers to facilitate...

the purchase and sale of
event tickets, and as such is not directly involved in the actual sale
transaction between the buyers and sellers. We take customer service seriously
and appreciate the opportunity to respond to [redacted]’s concerns.
Typically, per the All Sales Final policy, we do not enforce
refunds for postponed events. As Customer Service previously advised [redacted],
if an event is postponed or rescheduled, tickets are honored for the
rescheduled date (see All Sales Final policy at http://www.[redacted]/policies.aspx).
However, we verified that there is no rescheduled date for this event at this
time and that a guest vocalist will most likely fill in for the lead singer for
the rescheduled [redacted] tour. We understand that even if the event is rescheduled
for a date which [redacted] is able to attend, he no longer wants to attend as
he paid to see [redacted] featuring the lead singer. Therefore, we believe that [redacted]
is entitled to a refund and advised Customer Service of our decision to make an
exception to this policy. Customer Service will coordinate a refund, and we
will follow up with them to confirm status. [redacted] may also contact the
Customer Service dept. if he has any questions. We hope this fully explains and
resolves the matter.
Regards,
Legal Dept.

Revdex.com: Thank you for bringing this matter to our attention. We provide customer service for [redacted] where Ms. [redacted] placed her order. Please be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate...

the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the ticket buyers and ticket sellers. We take customer service seriously and appreciate the opportunity to respond to [redacted] concerns. Per our records, on 10/01/16, [redacted] placed an order for tickets with the following description: Tickets ------------------------------------------------------------ Event: [redacted] Saturday, Apr 15 2017 at 2:00PM Venue: [redacted] Section: Zone A      Price: 161.00 each     Qty: 3   Payment ------------------------------------------------------------ Tickets: 3 x 161.00 = $483.00 Service Fee: $120.75 Delivery: $15.00 Order Total: $618.75 Seller Notes: Orchestra, Rows AA-HH and Orchestra Boxes A-B. .   Tickets will be ready for delivery by Apr 11, 2017.   On 10/24/16, [redacted] contacted Customer Service because she was concerned with the delivery date as she was traveling to the event on April 13th. Customer Service suggested that she have tickets delivered to the hotel where she would be staying and referred to seller. Customer Service further confirmed that her tickets were still expected to be ready for delivery by April 11th, as noted by the seller in the ticket description. They assured her that they’d monitor the order to make sure her tickets were delivered in time for the event. They confirmed the correct alternate address to ship her tickets to, and relayed same to the ticket seller. On 3/13/17, [redacted] contacted Customer Service again claiming that she called the theater directly and they told her nobody purchased tickets within the first 6 rows in her name. Customer Service advised that nobody would have done this because most of the time, the tickets are purchased in the name of the original purchaser and [redacted] was acquiring them from a seller through the resale marketplace. [redacted] then asked for a refund, expressing concerns again that she wouldn’t get tickets in time for the event. Customer Service told her that all sales are final, that they worked everything out with the seller to ensure her tickets would be delivered in time for the event, and that there was nothing further they could do at the time.   On 3/17/17, [redacted] contacted Customer Service again claiming that the seller was ‘abusive’ and demanded refund again. Per the seller, he advised that tickets were to be delivered by April 11th as he noted in the order, but [redacted] continuously kept contacting him and the venue for the tickets and refused to wait for them. Customer Service spoke to the seller, who agreed to cancel the order and refund [redacted] for her order total of $618.75. Customer Service relayed same to [redacted], who refused this solution and demanded a 200% refund. A customer service manager advised her that a 200% refund was not owed to her as this was a mutual cancellation of the order and the seller was refunding her 100%. He called the seller at that time and he confirmed that the customer is blocking his tickets from being released from the venue by calling them non-stop for over a week. At that time, the only way to get the tickets ordered would be to refund the customer who was calling the venue. Customer Service instructed the seller to refund the order for the same. The customer service manager informed the customer that only a 100% refund is being processed as she requested from them and through a cancelation by filing a chargeback action against the seller. Our records show that this refund was processed on 3/17/17. There is no additional refund due. We expect that this fully explains and resolves the matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As requested I have attached documentation that the temporary chargeback credit was reversed.Further, as I indicated in November 2015 I am unable to attend the concert in March 2016. I sold the tickets as I was directed by a customer service representative but when I called with concern about getting the tickets to the new buyer the company cancelled the order so that I no longer have anyone to mail the tickets to if I do receive them. I continue to request a full refund as this company has made it impossible for me to resell these tickets.
Sincerely,
Rebecca W[redacted]

Complaint: [redacted]
I am rejecting this response because: per my last email - I have asked them to provide the misleading screens which they have clearly chosen not to do because they know it would clearly show it is a bait and switch tactic.  Because you can hide disclosures and prices on difference screens that are done to be misleading does not clear you from being dishonest and offering in a bait and switch manner which is my claim.   These at very shady and deliberate practices to fraud unsuspecting customers. 
Sincerely,
[redacted]

In response to [redacted]'s rebuttal, I contacted Customer Service as there are no updates regarding the chargeback. Per [redacted]'s request, I asked if we could either have these tickets delivered to the address that he requested or have this order cancelled/refunded by the seller. Per their response, they're reaching out to the seller to coordinate a resolution and should have an answer for me by the end of the day tomorrow. We're working to resolve this as soon as possible and will also reach out to [redacted] regarding same. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also mailed both tickets out 3/31/2016. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But as of 3/31/2016 nothing has been done to refund my tickets. Also please note I have not been contacted by no one as stated in the response this company stated. I'm sure they have dealt with this in the past on canceled shows. Why am I being giving a hard time?
Sincerely, [redacted] 
[redacted]

Legal does not process refunds, but we checked order notes. Customer Service called [redacted] on 9/3 as it appears a refund couldn't be processed to the card he purchased the tickets with and info for another card was needed. We see that the refund was processed on 9/5/17. [redacted] should expect to see this credit appear in his account in 2-10 business days from that date if it hasn't already. We hope this fully resolves the matter now and ask the Revdex.com to close for same. Thank you.

Dear Revdex.com,
 
Thank you for bringing this matter to our attention. We take customer service very seriously and would like to take the time to address Mr. [redacted] concerns.
 
When Mr. [redacted] placed his order from his computer at the website,...

[redacted].com he was obliged to review his order and accept that website’s terms and conditions before his order was complete. These terms and conditions clearly state:
 
General [redacted].com acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. All sales are final. As tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value. Tickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets.  Please note that the name on the tickets does not affect the buyer's ability to access the event.The following are the rules ("TERMS") that govern use of the [redacted].com Web Site ("SITE") by the user of the SITE ("USER"). By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. SITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITE. If USER violates these TERMS [redacted].com may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER.
 
Orders Orders placed through SITE will be fulfilled by one of SITE'S network of participating TICKET SELLERS. Contact information for the TICKET SELLER who fulfills USER'S order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase process. If this information is lost, USER may contact [redacted].com to retrieve information about the order.
 
All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refund. The FULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellation. SITE is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER'S bank,if any, are not covered by [redacted].com or Fulfiller. Neither SITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.
 
Credit Card Charges USER'S credit card will be charged by the FULFILLER responsible for fulfilling their order and not SITE. If USER has any questions about charges on USER'S credit card statement, USER should contact SITE at [redacted].com or  direct USER'S question to FULFILLER responsible for completing the ticket order. FULFILLER may charge or authorize USER'S credit card in advance of confirming ticket availability. If tickets are ultimately found to be unavailable, the USER'S credit card will not be charged or USER will receive a full refund for the charged amount.
 
Ticket Availability SITE cannot guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected.
 
Shipping All orders are shipped to USER using the delivery method chosen for the order. Most orders are shipped the same business day in which they are received. Orders placed after business hours may be shipped on the next business day. Shipments may require direct signature at the point of delivery.
 
Delayed Shipment Event tickets are generally delivered according to the delivery method selected at the time of ticket checkout. Most orders are shipped the same business day in which they are received or, if placed after business hours, orders may be shipped on the next business day. However, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and Las Vegas events tickets. While most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery date. In these situations tickets may be marked with an estimated ship date. USER will be provided with account access information that will allow them to view the status of their order and tracking information, if available, after purchase. In the case where tracking information is not available USER may contact a representative of the FULFILLER for shipment information or an estimated delivery date. Tickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediately. USER should check the order notes for the estimated delivery date.
 
The website terms and conditions were available to Mr. [redacted] as a scroll box during the checkout process and as a link on each page of the site. If Mr. [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his order. Mr. [redacted] chose to comply with the price and the terms before sending his final order for processing.
 
Our records indicate Mr. [redacted] order was accepted by the seller on February 27, 2015. Our customer service records show Mr. [redacted] contacted customer service on May 1, 2015 at which time a representative confirmed the tickets were secured however the venue had yet to email the tickets to the seller. Tickets are guaranteed in time for the event. The representative informed Mr. [redacted] the last possible date his order would be shipped is June 3, 2015.
 
There is no refund due.

Revdex.com: Thank you for bringing this to our attention. We provide customer service for [redacted] where [redacted] placed his order. Please be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers, and as such is not directly...

involved in the actual ticket sale transaction between the ticket buyers and sellers. While we may help facilitate the resolution of disputes, the site has control over the content of the tickets listed on site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. We take customer service seriously and appreciate the opportunity to respond to [redacted] concerns. When the supplier indicated that the tickets were no longer available and rejected the order, the Order Retention team tried to find alternate tickets to offer [redacted] per [redacted] procedure for rejected orders. Customer Service then reached out to [redacted], however, it appears that they weren’t able to contact him directly. The CSR who called noted that they left [redacted] a voicemail, however, [redacted] stated that he didn’t get a voicemail. Therefore, we can’t affirm or deny this assertion as true or false, however, [redacted] should have been notified sooner and perhaps through the other contact method that was provided (i.e., email). We apologize for the inconvenience. This issue has been escalated internally to management as well to prevent this issue going forward. Per the site’s below policy, he was refunded for the entire amount of his order total on 6/16/17. We hope this fully resolves the matter. Ticket Availability SITE cannot guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected.

Revdex.com,Thank you for bringing this matter to our attention. We provide customer service for [redacted] where [redacted] placed her order. We take customer service seriously and appreciate the opportunity to respond to [redacted] concerns. During the company's audit...

process, it came to our Fulfillment department's attention that [redacted] was not billed for the tickets she received. They apologize for the delay in discovering the lapse in the credit card processing. Our Fulfillment department attempted to email and call her regarding same. We see that this matter has been resolved, and [redacted] made her payment on 11/22/2016. We thank her for her patience and apologize the inconvenience this has caused. We sincerely hope that [redacted] enjoyed her event.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  The cost of my ticket when I rec'd was 90.00 and the rest was added to surcharge.  The total for surcharge was 924.00.  I dispute if the tickets are actually a different price then why do they think they can take the additional 600+ and to surcharge.  Are they not familiar with all the lawsuits that have been going on with [redacted] and they had to reimburse their customers. Not to mention the horrific customer service I rec'd when calling the number the gentlemen said "why does it matter we have your money".

Revdex.com:
Thank you for bringing this matter to our attention. We provide customer service to [redacted] where [redacted] placed her order. Please be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate the...

purchase and sale of event tickets, and as such is not directly involved in the actual sale transaction between the buyers and sellers. We take customer service seriously and appreciate the opportunity to respond to [redacted]’s concerns. Typically, per the All Sales Final policy, we do not enforce refunds for postponed events. As Customer Service previously advised [redacted], if an event is postponed or rescheduled, tickets are honored for the rescheduled date (see All Sales Final policy at https://www.[redacted]/policies). However, we found that the [redacted] tour has been postponed again until 2017 with new dates to be announced. We apologize for the inconvenience this has caused [redacted] and believe that she is entitled to a refund as she requested. Please be advised that [redacted] disputed the transaction with her credit card company, which has not yet been resolved. If [redacted] recovers the money from the chargeback, then we no further action will be necessary on our end. However, if this is closed in the seller’s favor and [redacted] doesn’t recover the money from the chargeback, then we will enforce the refund. We will follow up periodically for the status of the chargeback.

Thank you for bringing this to our attention. We provide customer service for [redacted] where [redacted] placed his order. Please be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such...

is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers. While we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. We take customer service seriously and appreciate the opportunity to respond to [redacted]’s concerns. As stated by Customer Service and in the terms and policies [redacted] acknowledged and agreed to when he finalized his order, all sales are final. We understand that [redacted] no longer wanted/needed these tickets. However, since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges, or cancellations. Please refer to the below link to read the site’s policies in full. Thank you. http://www.[redacted]/policies

Complaint: [redacted]
I am rejecting this response because:  [redacted].com is not providing information on how a purchaser can obtain a refund from the Fulfiller.  So instead they hide behind their no refund clauses.  I was told over the phone a refund would be issued if the event was cancelled.  I then specifically inquired "how long does it take for [redacted].com to accept an event is cancelled" with no reply.  How someone can a business take in money for an event not taking place and then try to defer to the "Fulfiller."  They represent and collected the money.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Their Web -Site clearly states 1) Your tickets will arrive before your event 2) Your  tickets will be the one s you ordered / or better 3) Our confidence in the sellers that list tickets on our exchange allows us to offer you this guarantee (125 % of purchase price). They want something from the venue- Contact the [redacted] they won't provide anything BUT their broker / seller refunded my purchase price stating he had already sold the tickets to [redacted]! So they know my purchase price has been refunded ( why would they do that ???? unless of course the tickets were no good) I am asking for what they guarantee- my tickets did not arrive on time , they were not the tickets I ordered - my experience was ruined that day - no batting practice - no opportunity to walk around the stadium early - missing the National Anthem and the first inning - and all this with my two sons in tow . They have a business relationship with their seller - ask him why he refunded the purchase price - they want to stick with "I must get something from the venue ' which they know I will not be able to provide. - which I believe is a scam. They state they are going to investigate with their  seller ( [redacted] ) - This happened on 10/11/14 - today is 10/28/14 how long does it take??
Sincerely,
[redacted]