Ticket Software

Please see our response uploaded under Attachment(s). Thank you.

Please close complaint [redacted]  I received no assistance from the company, however, I was able to work something out with the third party. While I ended up paying more for the tickets I should have received in the first place had [redacted] website not completely screwed up the...

order, the issue is as close to being resolved as I imagine it will get. Really I should be given back the $33 from [redacted] that I paid as a service fee, since their service was inaccurate and gave me the wrong tickets, but I imagine that will not happen.

Revdex.com,
Thank you for bringing this matter to our attentionWe take
customer service seriously and appreciate the opportunity to respond to Mr[redacted] concerns
According to our customer service records the [redacted] tracking
information provided by
Mr[redacted] ticket seller shows that the tickets
were delivered on October 2, which was two days before the event that Mr[redacted] purchased tickets toMr[redacted] is upset that [redacted] left the
tickets by a side door, however that is not within our control or the control
of Mr[redacted] ticket seller
He has also stated that he filed a chargeback with his
credit card company, which is a matter between the bank and his ticket seller
Because our records show that the tickets were delivered in time, and because
Mr[redacted] has chosen to file a chargeback no refund will be provided as
of this time

Revdex.com:
Thank you for bringing this matter to our attention. We provide
customer service for TicketLiquidator.com where [redacted] placed his order.
Please be advised that TicketLiquidator.com acts as intermediary between ticket
buyers and ticket sellers to facilitate the...

purchase and sale of event tickets,
and as such is not directly involved in the actual sale transaction between the
buyers and sellers. We take customer service seriously and appreciate the
opportunity to respond to [redacted]’s concerns.
Typically, per the All Sales Final policy, we do not enforce
refunds for postponed events. As Customer Service previously advised [redacted],
if an event is postponed or rescheduled, tickets are honored for the
rescheduled date (see All Sales Final policy at http://www.ticketliquidator.com/policies.aspx).
However, we verified that there is no rescheduled date for this event at this
time and that a guest vocalist will most likely fill in for the lead singer for
the rescheduled [redacted] tour. We understand that even if the event is rescheduled
for a date which [redacted] is able to attend, he no longer wants to attend as
he paid to see [redacted] featuring the lead singer. Therefore, we believe that [redacted]
is entitled to a refund and advised Customer Service of our decision to make an
exception to this policy. Customer Service contacted the seller regarding this
issue and asked that [redacted] be reimbursed due to these circumstances. Customer
Service is working with the seller to coordinate a refund, and we asked that
they also reach out to [redacted] with additional information and updates. [redacted]
may also contact Customer Service if he has any questions. We will follow up
with Customer Service within a week to confirm status. We hope this fully
explains and resolves the matter.
Regards,
Legal Dept.

Revdex.com:
Thank you for bringing this to our attention. We provide customer service for SeatGeek.com where [redacted] placed his order. SeatGeek.com acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is...

not directly involved in the actual sale transaction between the ticket buyers and sellers. We appreciate the opportunity to respond to [redacted]’s concerns.
Per the customer service records for this order, it appears that [redacted]’s emails were received and the matter was escalated internally and to the ticket seller and ticket supplier. However, it appears that as [redacted] stated, no additional updates were sent to him regarding same. We apologize for the lack of communication from them on this. There is a high volume of emails received in their queue, but we understand that [redacted] wants to be kept in the loop on how this issue is being resolved. They have been in communication with the ticket supplier to resolve this matter. According to a note from 8/21, the supplier was advised that you want a refund. We followed up on this internally for a status update on this and have been advised that this will be refunded. [redacted] may call or email Customer Support at [redacted] to confirm status of same. We hope this fully explains and resolves the matter. Thank you.

Complaint: [redacted]
I am rejecting this response because: the replacement tickets offered were accepted yet not provided just like the original tickets.  After much stress and work on my part this business was eventually forced into providing a third set of tickets which I accepted since it was better than not attending the event. this was handled poorly, and without proper explaination as to why the original tickets were fine for almost 6 months then before the event they became unavailable.  Customer service failed to recognize my acceptance both verbal and in writing for the second set of tickets and they eventually were forced to confirm with "the supplier" that I would actual get tickets in another section.  This set of tickets were not made available to me until the day before the event which also led to worry they would back out yet again.  While I enjoyed the show this type of "service" is unacceptable and my money will go elsewhere from now on.  In addition, any reviews I can populate to share this experience will be made to hopefully steer future customers to a more reputable provider that cares for the customer.
Sincerely,
[redacted]

Revdex.com:
Thank you for bringing this matter to our attention. We
provide customer service for [redacted] where [redacted] placed his
order. Please be advised that [redacted] acts as intermediary between
ticket buyers and ticket sellers to facilitate the...

purchase and sale of event
tickets, and as such is not directly involved in the actual sale transaction
between the buyers and sellers. We take customer service seriously and appreciate
the opportunity to respond to [redacted]’s concerns.
Typically, per the All Sales Final policy, we do not enforce
refunds for postponed events. As Customer Service previously advised [redacted],
if an event is postponed or rescheduled, tickets are honored for the
rescheduled date (see All Sales Final policy at http://www.[redacted]/policies.aspx).
However, we verified that there is no rescheduled date for this event at this time
and that a guest vocalist will most likely fill in for the lead singer for the
rescheduled [redacted] tour. We understand that even if the event is rescheduled for
a date which [redacted] is able to attend, he no longer wants to attend as he
paid to see [redacted] featuring the lead singer. Therefore, we believe that [redacted]
is entitled to a refund and advised Customer Service of our decision to make an
exception to this policy. Customer Service is contacting the seller regarding
this issue and asking for [redacted] to be reimbursed due to these
circumstances. Customer Service will work with the seller to coordinate a
refund, and we will follow up with Customer Service to confirm status. [redacted]
may also contact the Customer Service dept. if he has any questions. We hope
this fully explains and resolves the matter.
Regards,
Legal Dept.

Complaint: [redacted]I am rejecting this response because:I am glad to hear that [redacted] is going to pay me the $504 they owe me for selling my tickets to another one of their clients.However, [redacted] owes me an additional $398.05. They took these funds out of my checking account on 12/18/2015 because they indicated that they were cancelling the order where I sold the tickets to another buyer. I disputed the charge with my bank and received a temporary credit of the same amount on 12/21/2015. Subsequently I was notified that the credit was reversed on 1/22/2016. (See attached.)In total [redacted] owes me $902.05. Not to mention that they had no legitimate reason to take the $398.05 in the first place as they indicated this amount would be refunded to the buyer of the tickets as a result of [redacted] cancelling the order.Sincerely,[redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I have contacted a lawyer who will be in touch with the offending business within the next week or so.  We've discussed a class action suit (we have over 50 people who are interested) against the business for all of the many customers who have had they're money taken without receiving their tickets in time or at all.  This is more a matter of principle now.  This company is knowingly deceiving it's customers and will be made to pay.  If I do not receive my refund within the next 7-10 days we will go forward with the suit.Sincerely,
[redacted]

Revdex.com,
Thank you for bringing this matter to our attentionWe take
customer service seriously and appreciate the opportunity to respond to Ms[redacted] concerns
Unfortunately we were recently notified that [redacted] Tickets is no longer in business and was
therefore unable to provide the
tickets as Ms[redacted] had orderedAs a customer service provider we do stand
behind our guarantees and will be sending Ms[redacted] a refund equal to 125% of
her original purchaseThe check will be sent via [redacted] to her billing address
We sincerely apologize for the inconvenience this has caused,
but if Ms[redacted] has any other questions about this order or the refund, please
feel free to have her contact our customer service department at ###-###-####

Complaint: [redacted]
I reject this response because I still have not received a refund. I have called multiple times, and have gotten a different excuse every time. First I was told the refund had been issued on their end and I had to wait for it, then I was told they were waiting for a response from [redacted] to see if they issued me a refund (the one they claimed I was already sent), then I was told the higher ups at Ticket Liquidator were still trying to determine if I'm eligible for a refund (even though every person I've spoken with has admitted they know the tickets were fake). Its been 5 weeks since I first called, and they still have not dealt with this issue, and it is not acceptable.
Sincerely,
[redacted]

As [redacted] is a resale marketplace, not a box office or venue, and prices may be above or below face value. The site doesn't own the tickets or set the prices for them. These tickets are owned and priced by various sellers and simply listed on the site for purchase. Also, with the resale marketplace, sellers may set prices higher or lower than face value depending on demand. In addition, we do not know what [redacted] was seeing and clicking when she was purchasing these tickets online. We just have record of what she actually purchased. The website cannot 'switch screens' as she alleged, but what is shown in the Review portion of the checkout process is what's finalized by the customer and submitted for processing. She ultimately chose to select and purchase these tickets, agreeing to both the price paid as well as the site's terms and conditions. While we cannot enforce the seller to refund her for the same, we would like to offer her a check for $393.14 (20% of her order total). If this is amenable to [redacted] we ask for her to confirm same and we will have the check processed and seHTML[redacted]

Complaint: 11971576
I am rejecting this response because: I paid with a credit card and  the funds were TAKEN from the credit card (I can show the bank statement). However, I did not receive the electronic tickets immediately. After several days I receive an email from a person saying "I am processing your order for Beautiful.  It is important you return my call as soon as possible at [redacted]I received that message from [email protected]. But I paid tickets for [redacted] and I went through to [redacted]. Why I received information from from [redacted]Finally, I received a second mail from the same person saying... "I apologize I am processing your order for [redacted], and then the funds went transfer back to credit card. I paid for air tickets to [redacted] that´s why I paid once again, but.... this time I paid loike 50% more. Great business!!!  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: No effort has been made to compensate for our lost time.  There is no proof of our tickets were not sold to another customer for a higher price than what we had agreed to buy them for.
Sincerely,
[redacted]

Revdex.com:
Thank you for bringing this matter to our attention. TicketNetwork,
Inc. provides customer service to Ticketsmate.com where Mr. [redacted] placed his
order. We take customer service seriously and appreciate the opportunity to
respond to Mr. [redacted]’s concerns....


According to our customer service records, Mr. [redacted]
placed his order online at Ticketsmate.com on May 27, 2015. Please be advised
that Ticketsmate.com acts as an intermediary between ticket buyers and sellers
and does not own or possess any tickets listed for sale. In the Order Details,
the seller indicated that tickets will be ready for delivery by October 2,
2015, and Mr. [redacted] placed his order. In his complaint to the Revdex.com, Mr.
[redacted] expressed his dissatisfaction with the fulfillment period of the
tickets. However, he did not mention this in his initial request for a refund. Our
records show that Mr. [redacted] requested a refund on July 18, 2015, stating the
following in his email: I no longer need
these tickets. Please cancel the order and refund the purchase. A customer
service representative responded to his email advising that all sales are final
and explained the ticket fulfillment procedure.
It is common practice for tickets to be shipped via
[redacted] and for a signature to be required. This is secure and safe for both
ticket buyers and sellers as this ensures that the tickets sold have arrived to
the proper recipient rather than left out in the open. Our records show that
the tickets were shipped by the seller via [redacted] and that delivery was
attempted on July 27, 2015. After his tickets were shipped, Mr. [redacted] should
have received an email with a [redacted] tracking number so that he was able to
track his purchase. Ticketsmate.com does not send these emails and also does
not decide to require a signature for ticket delivery as it is not the ticket
seller.
The seller indicated that the tickets would be ready
for delivery by October 2, 2015, and Mr. [redacted] did proceed with placing his
order. While the seller did attempt to deliver the tickets earlier, it appears
that there may have been a communication issue regarding the same. We regret the negative experience
that Mr. [redacted] had and we are committed to delivering exceptional customer
service. In an effort to resolve this issue, we would be willing to provide Mr.
[redacted] with a check to cover the service fee and 25% of the ticket cost for a
total amount of $36.48. If Mr. [redacted] agrees with this resolution, then we
will follow up with him to confirm and mail the check. We hope this fully
resolves the matter.

Dear Revdex.com:
Thank you for bringing
this matter to our attentionDuring the time that Ms
[redacted] filed this complaint and us responding to it, our customer service
department has been in contact with her, and she also separately emailed our
legal departmentCopies of those emails and correspondence are being provided
here as our response to her complaint filed with your office

Dear Revdex.com,
 
 
 
Thank you for bringing this matter to our attention. We take customer service very seriously and would like to take the time to address Ms. [redacted] concerns.
 
When Ms. [redacted] placed his order from his computer at the website,...

[redacted] he was obliged to review his order and accept that website’s terms and conditions before his order was complete. These terms and conditions clearly state:
 
General [redacted].com ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. Tickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the tickets. Please note that the name on the tickets does not affect the buyer's ability to access the event. The following are the rules or "TERMS" that govern use of the SITE by USER, the USER of the SITE ("USER"). By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. Ticket network.com reserves the right to change these TERMS at any time, effective immediately upon posting on the SITE. If USER violates these TERMS Ticket network.com may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's ticket order, and/or take appropriate legal action against USER. Above Face Value Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. SITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price. 
 
All sales are final Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, USER will need to contact the FULFILLER for a refund. The FULFILLER may require the USER to return the supplied tickets at USER's expense before receiving any refund USER is entitled to due to cancellation. [redacted].com is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by [redacted].com or FULFILLER. Neither [redacted].com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets. 
 
 
The website terms and conditions were available to Ms. [redacted] as a scroll box during the checkout process and as a link on each page of the site. If Ms. [redacted] did not click on the “yes” button on the checkout page that states “I agree to the Terms & Conditions,” the software would have removed him from the checkout page and he would not have been able to go on to complete his order. Also, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his order. Ms. [redacted] chose to comply with the price and the terms before sending his final order for processing.
 
Our records indicate that Ms. [redacted] called our Customer Service Department on January 28, 2015 regarding an email notification informing him the event has been postponed. A Customer Service Representative was able to verify that the event has indeed been postponed, with the rescheduled date listed as TBA. Ms. [redacted] tickets remain valid for the new date once this information is announced.  
 
Ms. [redacted] was educated to the fact that tickets for a postponed event are valid for the new date and that www.[redacted].com is neither a primary sale box office nor the venue. Ms. [redacted] freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase his tickets.
 
There is no refund due.

Revdex.com: Thank you for bringing this matter to our attention. We provide customer service for [redacted] where [redacted] placed her order. Please be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate the...

purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers. While we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. We take customer service seriously and appreciate the opportunity to respond to [redacted] concerns. Please be advised that this matter has been resolved. [redacted] received a 200% refund per [redacted] guarantee as the seller did not provide the tickets. We apologize for the inconvenience and hope this fully resolves the matter.

Revdex.com: Thank you for bringing this to our attention. We provide customer service for [redacted] where [redacted] placed her order. Please be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of...

event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers. While we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. We take customer service seriously and appreciate the opportunity to respond to [redacted] concerns. According to our customer service records, [redacted] confirmed to purchase tickets with the following description: Tickets ------------------------------------------------------------ Event: [redacted]   [redacted] Jul ** 2017 at [redacted] Venue: [redacted] Section: [redacted]     Row: *  Price: 112.00 each     Qty: 3   Payment ------------------------------------------------------------ Tickets: 3 x 112.00 = $336.00 Service Fee: $102.48 Delivery: $7.95 Order Total: $446.43   Per [redacted] complaint, she received a 20% off coupon to use on this order, which apparently didn’t go through during the checkout process. We cannot state what exactly happened with this since [redacted] placed this order herself online, however, this could have occurred for a number of reasons- from the promo code being expired or entered incorrectly to a website or browser issue. When [redacted] contacted Customer Service regarding same, it appears that a rep found an issue with the promo code (didn’t specify) and escalated an internal request for a $25 credit, which was issued to [redacted] on 7/24/17. Although [redacted] didn’t include an email or the code itself with her complaint for us to review and there’s no copy in our records, we wish to resolve the complaint as she requested. In the interest of customer service, the 20% discount for her order will be honored. This amount would come to $89.29, and since $25 was already credited, the remaining $64.29 will be credited to [redacted] card. We affirm that we do not operate unethically and that we work to resolve such issues as customer satisfaction is very important to us. We hope that this fully explains and resolves the matter. Thank you.

Revdex.com:
Thank you for bringing this matter to our attention. We provide customer service for [redacted] where [redacted] placed his order. Please be advised that [redacted] acts as an intermediary between ticket buyers and ticket sellers to facilitate the...

purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers. While we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. We take customer service seriously and appreciate the opportunity to respond to [redacted]’s concerns.
In his complaint, [redacted] claimed that he purchased tickets through [redacted] website. Per our records, he purchased tickets through Eventticketscenter.com. When [redacted] contacted Customer Service to cancel his order after realizing he purchased them through a resale marketplace, they advised him that all sales are final and that it’s stated on the site (including the checkout) that the site is a resale marketplace. Please see uploaded screenshots of the website showing same. Since tickets are a one-of-a-kind item and not replaceable, all sales are final. This was previously stated by Customer Service and in the terms of the site, which [redacted] acknowledged and agreed to before finalizing the order. No refund is due from the ticket seller. Moreover, [redacted] recently disputed this transaction. This is now a matter between [redacted], his financial institution, and the ticket seller. We hope this fully explains the matter, but we kindly ask that this complaint be closed due to the pending chargeback action, which our department is not involved in. [redacted] now has to have this resolved through his financial institution.
Thank you.