Ticket Software

Review: On 9/28, I bought 3 tickets for an event on 10/4. On 10/4, I called to check where were my tickets, since they have yet to arrive. [redacted] tried to reach out to the actual seller, [redacted], and told me if the tickets don't arrive by 8PM to call back and ask for a refund. So, I call back the next day to say the tickets never arrived, and the customer support rep said he sent an email to the Refund department. On 10/7, I called and asked what's the status. The rep stated the seller ([redacted]) provided a [redacted] Tracking number for a package that was delivered on 10/2 in Seattle. However, the tracking number had no reference to my address. The package was supposedly left at the side of the door. No one leaves a package on the side of door when your apartment has concierge service in Downtown. At this point, I talked to [redacted] and had the charges revoked.Desired Settlement: I want this issue to be public record for others to be aware of. That 125% Cash-Back guarantee listed on their site is just a lie.

Business

Response:

Revdex.com,

Thank you for bringing this matter to our attention. We take

customer service seriously and appreciate the opportunity to respond to Mr. [redacted] concerns.

According to our customer service records the [redacted] tracking

information provided by Mr. [redacted] ticket seller shows that the tickets

were delivered on October 2, 2014 which was two days before the event that Mr. [redacted] purchased tickets to. Mr. [redacted] is upset that [redacted] left the

tickets by a side door, however that is not within our control or the control

of Mr. [redacted] ticket seller.

He has also stated that he filed a chargeback with his

credit card company, which is a matter between the bank and his ticket seller.

Because our records show that the tickets were delivered in time, and because

Mr. [redacted] has chosen to file a chargeback no refund will be provided as

of this time.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I was looking for tickets for a concert and was drawn in by the advertisement price of $86 a ticket from this lender. After the transaction was completed I got an email that showed me a $76 internet surcharge fee. After conctacting primo seats I was told I agreed to the transaction but when asked to be shown where it was stated I was told that the transaction page can not be brought back up. So I agreed that even if it was my fault I didn't see the fee and asked for it to be fixed and/or return the tickets which of course with "one of a kind" items they can not be returned, and thats how "they" being gotthetix.com makes there money. So a few days later after fedex dropped off a package with 4 printed out e-tickets, and a primoseats.com card. Just to be clear I also paid $15 for them to send me e-tickets! that could have been emailed to me and I could have printed them out, and then I read on the tickets how they only cost whomever bought them $46. I also asked for the real tickets and i'm already being sent back-and-forth between the 2 parties that got these tickets ahead of me even though I got on the internet on the advertised time they went on sale.I don't understand how these tickets were advertised to go on sale december 17th, 2011 at 10am, and at 10:10am I bought them through a 3rd party and paid more than double the original price????????? I was under the impression I was getting first pick on tickets that just went on sale.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I wasnt the internet surcharge fee to be refunded along with the shipping charge.

Business

Response:

Business Response /* (1000, 5, 2013/04/02) */

Revdex.com,

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Mr. [redacted]'s concerns.

According to our customer service records, Mr. [redacted]'s order was placed in 2011 on the website www.GotTheTix.com and was processed by Primo Seats. Mr. [redacted] claimed that he did not see the service fees when placing his order however a complete breakdown of the total price including service fees and delivery fees is provided to him before he is required to enter any personal information into the website. Further, Mr. [redacted] was obliged to read and agree to the website's terms and policies which state:

General. gotthetix.com acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. All sales are final. As tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual TICKET SELLER, the prices for tickets may be above or below face value.

The website terms and conditions were available to Mr. [redacted] as a scroll box during the checkout process and as a link on each page of the site. If Mr. [redacted] did not click on the "yes" button on the checkout page that states "I agree to the Terms & Conditions," the software would have removed him from the checkout page and he would not have been able to go on to complete his order. Also, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his order. Mr. [redacted] chose to comply with the price and the terms before sending his final order for processing.

At no time before placing his order did Mr. [redacted] contact our Customer Service Department with any questions or for any clarification of the pricing and terms and conditions. If he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order.

Mr. [redacted] was educated to the fact that tickets are in many cases sold above face value and that www.GotTheTix.com is neither a primary sale box office nor the venue. Mr. [redacted]'s freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the price he agreed to.

There is no refund due.

Consumer Response /* (3000, 7, 2013/04/04) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

This complaint was filed in 2011 and its now April of 2013 and I thought this matter was closed. The method of sale provided by gotix was unclear and unfair business practice. I still was not supplied with the so called breakdown I agreed to before my purchase. I never received the real tickets which I had a verbal agreement with whomever I talked to on the phone. In the end I paid double the ticket value, a ridiculous Internet surchrge fee and $15 dollars to fedex me etickets I could have been emailed and printed out myself. Their custom service was horrible and they made it very clear that it was to bad for me.

Business Response /* (4000, 9, 2013/04/16) */

At the time of his purchase, prior to the entering of his credit card information, Mr. [redacted] was given a breakdown of his ticket purchase. This is the breakdown given at the time of his purchase and also on his receipt:

Tickets: 4 x $86.00

Service Fee: 4 x $18.92

Delivery: $15.00

Total: $434.68

As to the type of tickets, Mr. [redacted] chose "Standard Delivery." Standard delivery selected in this instance was, in fact, e-tickets. Paper tickets were not the standard delivery.

Consumer Response /* (4200, 11, 2013/04/20) */

(The consumer indicated he/she DID NOT accept the response from the business.)

This complaint was filed in dec of 2011, 1 year and 4 months later this business replies with a typed receipt of what they say happened? I got completely ripped off, horrible business transaction, unclear purchases, and on top of it I paid to ship etickets!! There is nothing that can be done to resolve this complaint and I knew that from my phone conversations in dec 2011.

Review: On Sunday March 23, 2014, I went to www.ticketmaster.com to purchase tickets for the NCAA Mens Basketball Tournament. The tickets were for the Mid-West Regionals in Indianapolis, IN on March 28, 2014 at [redacted] When I clicked on the link that said Find Tickets, a page titled Box Office Center appeared. I found the tickets that I could afford ($143 ea). I thought the price was high, but assumed so because it was for the NCAA Tournament. Knowing that Ticket Master does not Scalp tickets, I purchased 4. I printed the receipt. Again, the receipt stated Box Office Center at the top. I patiently awaited the arrival of my tickets. Fed Ex delivered the tickets on Wednesday March 26, 2013. Upon arrival, I noticed that the value of the tickets was $45. I contacted my Credit Card company and found that my card was charged by Easy Street Tickets out of Ohio. I had not bought anything from them. I was very confused. Needless to say, I was upset. I contacted Ticketmaster and demanded a refund for the amount above the value of the tickets. They refused and explained that their website had directed me to Box Office Center (A ticket broker) to find tickets. I assure you that I was never prompted that this site was not affiliated with Ticket Master. Ticket Master refused the refund. I contacted Box Office Center via a phone number on my receipt and told them of the situation. Again, they refused to refund me. Next, I contacted Easy Street Tickets. Their manager hung up the phone on me. In short, I have been defrauded. I never voluntarily bought anything from Box Office Center or Easy Street Tickets. The entire purchase was made under the impression that I was on Ticket Masters Website. Never once was I told that I was buying SCALPED tickets. I demand a refund or tickets to any event of my choice where the TICKET FACE VALUE is what I paid.Desired Settlement: I demand a refund or tickets to any event of my choice where the TICKET FACE VALUE is what I paid.

Business

Response:

Revdex.com,

Thank you for bringing this

matter to our attention. We take customer service very seriously and would like

to take the time to address Mr. Unser's concerns.

According to our customer

service records Mr. Unser placed his order for tickets at the website, www.Boxoffice-Center.com. It’s

possible he arrived at this site by performing a Google search for NCAA

tickets, however if you do search for Ticketmaster, only Ticketmaster comes up.

Additionally, Mr. Unser did place his order from Ticketmaster as the website he

ordered from is not affiliated with Ticketmaster in any way. The website is

clearly labeled as BoxOfficeCenter, the coloring of the website is entirely

different from Ticketmaster, and there are various disclosures on the website

which read, "We are a resale marketplace, not a box office or venue."

Mr. Unser was also obliged to

review his order and accept that website's terms and conditions before his

order was complete. These terms and conditions clearly state:

General.

BoxOffice-Center.com ("SITE") acts as an intermediary between buyers

and ticket sellers ("TICKET SELLERS") to facilitate the purchase and

sale of event tickets, and as such is not directly involved in the actual

ticket sale transaction between the buyers and TICKET SELLERS. All sales are

final. As tickets sold through SITE are often obtained through the secondary

market and prices are determined by the individual TICKET SELLER, the prices

for tickets may be above or below face value. Tickets sold through SITE are

from a third party; therefore, the buyer's name will not be printed on the

tickets. Please note that the name on the tickets does not affect the buyer's

ability to access the event.

The website terms and

conditions were available to Mr. Unser as a scroll box during the checkout

process and as a link on each page of the site. If Mr. Unser did not click on

the "yes" button on the checkout page that states "I agree to the Terms &

Conditions," the software would have removed him from the checkout page and he

would not have been able to go on to complete his order. Also, the total price,

including service fees and delivery charges, was given to him before he gave his

credit card information and completed his order. Mr. Unser chose to comply with

the price and the terms before sending his final order for processing.

At no time before placing his

order did Mr. Unser contact our Customer Service Department with any questions

or for any clarification of the pricing and terms and conditions. If he was

unsure about the order he was placing, he was free to call the Customer Service

Department at the readily available number or to comparison shop at other sites

before finalizing his order.

Mr. Unser was educated to the

fact that tickets are in many cases sold above face value and that www.Boxoffice-Center.com

is neither a primary sale box office nor the venue. Mr. Unser's freely-chosen

acceptance of the price and the terms and conditions indicates that he did make

a conscious and educated decision to purchase tickets at the price he agreed

to.

There is no refund due.

Consumer

Response:

Review: 9986424

I am rejecting this response because:

Review: Hello,

I was under the impression that I had purchased a ticket from this company via Email through one of their sub companies, [redacted]. I made the purchase Wednesday morning on Dec. 24. The order id # for transaction is [redacted]. After waiting to receive an email for confirmation, I decedided to check my spam folder where it stated in the email that there was a problem processing the order. Please keep in mind that I am finding all of this out on Christmas day right before my daughter and I fly into Chicago expecting to view this game. I first reach out before our flight and was on hold for 30 minutes waiting to speak to someone from customer service. I then reached out again once my flight landed. After speaking to someone he stated that I would have to fax my id for them to verify the transaction. Once arriving to the hotel, I then had them fax that to the people at [redacted]. I called back and explained the situation. The lady I was speaking to eventually told me that the ticket was no longer available. I stressed for an explanation of how

they could just sell the ticket I thought iwas purchasing. I then asked to speak to a manager, which this lady refused to connect me with right away. She repeatedly kept stating that "Shes only going to tell you the same thing, I can help you with the same issue." She then proceeding to follow my request. Once the supervisor got on the phone I asked if there was a dirct number to contact her at so Inwould not have to wait so long to speak to someone. She refused and told me to dail the customer service number. I then asked for her name and refused for security purposes. All she was able to provide was her first name and initional of last name, [redacted]. My main issue was getting this hold of $443.30 off my debit card. because this hold was so outstanding I was having an issue booking my room at the hotel because this had to clear. Every time I pleaded with them they said I had to get the merchant who processed the payment. I never knew that their was a third party vendor involved. I [redacted] the name [redacted] in Chicago, IL and found two numbers, ###-###-#### & ###-###-####. When asking if [redacted] to confirm if these were correct numbers, NO! never verified anything. Those numbers were an automated mailbox number for several people. After running into a dead end with them I felt my bank could assist with the matter. They simply explained that we all would need to be on at the same time. I did have my bank and one represenitive from customer service for a moment. My bank asked for them to provide their name , wouldnt do it. Asked to cerify her work id, wouldnt do it. They never took this issue seriously and threw me in a bind woth my bank. Because there was no cooperation, my bank could not get what they needed. And me think because my cc was a [redacted] my bank could immediately clear this and refund my account. My bank and TL told me I would be refunded in 1-5 to fives days. Thats wrong to not have any integrity to help someone who just made a purchase from the company they represent. I feel embarrassed and swindled out of my money when something as fraudulent and scandalous is happening clear as day in front of our eyes.Desired Settlement: I would like for a ticket of equal value and my account refunded.

Business

Response:

Dear ­­­­­­­­­

Review: Bought tickets to a concert from [redacted] online tickets. Apparently they use a 3rd party sell. I have an email stating my order was placed through [redacted] online tickets, but the process is with [redacted]. My tickets did not arrive, I was told they will be at will-call. They were not there. [redacted] tickets is not answering the phone calls. I talked w/Official online tickets, they referred me to [redacted], would you believe it is the SAME COMPANY.... I talked w/[redacted] a supervisor who said they can no longer help me. Official online tickets referred me to [redacted], who is the same company they are giving me the run around just like [redacted] tickets. I feel the contract was made w/both companies([redacted]) They have received their money $395.16 and I have NO tickets..Desired Settlement: My money back $395.16

Business

Response:

Review: After several attempts to unsubscribe from their email promotions, they continue to send me emails, which I consider spam. After my first unsubscribe attempt, they did advise me that their process takes 10 days, but it has been more than 10 "business" days, and I am still receiving emails.Desired Settlement: I would simply like them to stop sending me emails. I may use their services again in the future, but I do not wish to get emails from them, and if I do decide to use their site again, I understand that I may have to unsubscribe again.

Business

Response:

Revdex.com,

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Mr. [redacted]'s concerns. we have completely removed him from all future marketing materials as of this time and apologize for the inconvenience. If he has any questions please feel free to have him contact us at [redacted] and we will gladly assist him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I tried to purchase tickets to an event via this company. Posted an order. All the fees associated with the transaction have not been disclosed. Because there were issues with my address, their agent called me as transaction could not be processed. During my conversation with the agent I realized the transaction was a mistake and asked him to cancel as it was not processed. He agreed to cancel and confirmed cancellation. After that I received an email from [redacted] that tickets have been shipped. I called the agent and asked what's going on - he was bluntly lying .. and refusing to cancel an order that he told me has been cancelled. After this horrible experience I did Google search and I found so many similar complaigns: http://www.[redacted] .This company should not be in business - scam artists!Desired Settlement: I request full refund of this transaction that should of been cancelled in a first place.

Business

Response:

Revdex.com,

Thank you for bringing this matter to our attention. We take

customer service seriously and appreciate the opportunity to respond to Ms.

[redacted]’s concerns.

According to our records Ms. [redacted] placed this order

herself and not over the phone with a customer service representative. Also,

the records do not indicate that she spoke to anyone concerning a cancellation.

If she contacted her ticket seller directly then Ticket Liquidator was not part

of that conversation and we have no record of anything that may or may not have

been said. However, having said that, Ms. [redacted]’s order was placed without

any issues and her credit card processed immediately which indicates that no

errors occurred when trying to secure payment. If her credit card information

was entered incorrectly our records would show those attempts however these do

not appear.

Once her credit card had processed, her order was assigned a

[redacted] tracking number, and were then shipped directly to her in time for the

November 29th event date. Also, when Ms. [redacted] placed her order

on www.TicketLiquidator.com she

was required to read and agree to the following policies:

General. Ticket

Liquidator, herein referred to as "Site," acts as an intermediary

between buyers and ticket sellers, herein referred to as "Ticket

Sellers," to facilitate the purchase and sale of event tickets and as such,

is not directly involved in the actual ticket sale transaction between the

buyers and ticket sellers. All sales are final.

As tickets sold through Site are often obtained through the

secondary market and prices are determined by the individual ticket seller, the

prices for tickets may be above or below face value. Tickets sold through Site

are from a third party; therefore, the buyer’s name will not be printed on the

tickets. Please note that the name on the tickets does not affect the buyer’s

ability to access the event.

Ms. [redacted] was required to read and agree to these

policies before her order was placed. If she did not agree to them then her

order would not have been completed and her credit card would not have been

charged.

Ms. [redacted] was aware of the order she was placing, and

willingly agreed to the price and the website’s terms and conditions before

completing her order. For all of these reasons a refund will not be provided.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I bought 2 tickets to a [redacted] concert 3 months ago for over $1,100 including $100 service fee per ticket. A few days prior, I emailed Ticket Liquidator to check on the tickets and was told that I would be picking up the tickets at the box office or meeting one of their representatives. On the day of the show I called and was then given another number for a different company called All Access Tickets which seemed suspicious to me. They told me that they would call me back withing an hour because they had to transfer the tickets to my name. On the way to the show I get a call telling me that there was a problem and the tickets would not be able to be transferred. I was offered 2 general admission tickets for $50 less per ticket and they would not waive the service fees. I declined and am waiting a refund. This was an absolute nightmare as we had been looking forward to this show for months. Horrible customer service, weak effort to correct the situation, and delaying my refund should disqualify this company from staying in business.Desired Settlement: Refund of $1,150.20 to my credit card.

Business

Response:

Review: I purchased 2 tickets for "The Book of Mormon" at Pantages Theatre. I went to [redacted] seating chart image did not match tickets received. 02/03, purchased 2 tickets for "The Book of Mormon" at Pantages Theatre. I went to [redacted] 2 tickets available, being sold via TN Network aka www.[redacted] in the Orchestra Center Section of the theatre I purchased 2 tickets in Orchestra Section, Row W, Seats 1 and 2 for $274.20. After purchase, I received order confirmation via email from third party vendor, [redacted]ka [redacted] reflective of what I purchased with details regarding how the tickets would be delivered to me. On 02/05, I received the FedEx package containing 2 tickets for show, except it did not mirror what I ordered and subsequently paid for. While my order confirmation was reflective of "Orchestra" Section Seating, the tickets that arrived were for the "Orchestra Left" Section, which is significantly different and 2 sub-sections over. I reviewed my order confirmation and multiple emails from Ticket Network and [redacted]nd there is no mention of "Orchestra Left" anywhere, so I didn't miss anything, which I already knew because I had reviewed the order multiple times before hitting the "purchase" button. I contacted both Ticket Network and [redacted] via email, in order to bring to their attention that what I received was not what I paid for and I would be returning the tickets via UPS and expected a full refund. I spoke with [redacted] who represented himself as the owner of [redacted], who was extremely condescending, yelled at me, told me that refunds were not possible and all sales were final. He had zero intention of righting this wrong, explaining to me that I was confused about what I purchased and there is no expectation of where in the Orchestra section my seats would be. There are 5 sub sections within Orchestra, was he joking? That on a website where you pay significantly more than face value for tickets, that there is no specific location expectation? He was literally SCREAMING "Are you going to let me talk?" like a lunatic when I tried to explain the reason my refund was legitimate. I ended the call and contacted my bank to dispute this matter and report fraudulent charges, as I believe this company to be employing deceptive business practices with no interest in helping me. I am contacting you only to make you aware of how disgusting my interaction with [redacted] has been, with [redacted] specifically, I can't imagine how often these deceptive business practices are employed. I don't know if the error is with [redacted] on what my order and seating chart say versus what tickets I actually received, I wasn't trying to get anything free, I didn't have buyer's remorse about my purchase. If everything on website they advertise on www.seatgeek.com shows "Orchestra" as center section and there is ZERO mention of Orchestra LEFT section on any of website, email confirmation, etc, that's deceptive and unethicalDesired Settlement: Request for refund from my credit card company to settle with company already submitted for $275 I paid. I want refund creditted and to bring to anyone's attention that website being advertised on www.seatgeek.com has misleading image of seating chart for Pantages Theatre and it should be updated with the one from the venue to avoid customers thinking they're purchasing one thing and receiving another.

Business

Response:

Review: I purchased two tickets to [redacted] concert 4 days ago from website. Total nearing $600, seller informed me the tickets had been sold prior to my purchase. Funds were withdrawn from my account and no tickets were ever given. I have called and sent emails and have only got generic email responses, and was told funds were returned within one hour of purchase. Funds have not been returned.Desired Settlement: Exact total debited from account returned. Actual phone call with someone from customer service instead of sending me surveys to review a concert I wasn't able to attend because no tickets were issued and funds were Withdrawn

Business

Response:

Revdex.com,

Thank you for bringing this matter to

our attention. We take customer service seriously and appreciate the

opportunity to respond to [redacted] concerns.

According to our customer service

records, this order was placed on February 7, 2014 at approximately 4:13pm, and

the order was rejected and refunded at 4:59pm on the same day. Attached to our

response is a copy of these records where [redacted] can see that her order has

been properly refunded and credited.

Please also see that [redacted] was

required to read and agree to the website’s policies which state:

Ticket

Availability

SITE cannot guarantee ticket

availability until USER is in possession of their tickets. Generally, all

ticket listings on SITE are a unique set of tickets from an individual TICKET

SELLER. Some ticket listings on SITE may only be representations of available

tickets and not actual seat locations or currently available tickets.

Occasionally tickets ordered may no

longer be available at the price or in the quantity originally ordered at the

time the order is received. If equivalent or better seat locations are

available at the same price, the TICKET SELLER will fill the order with the

alternative seat locations. If no alternates are available, either the USER's

credit card will not be charged at all or the entire amount will be refunded,

and USER will be notified that the ticket request has been rejected.

Credit Card Charges

USER's credit card will be charged by the FULFILLER responsible for fulfilling

their order and not SITE. If USER has any questions about charges on USER’s

credit card statement, USER should contact SITE a[redacted] or direct USER’s question to FULFILLER

responsible for completing the ticket order. FULFILLER may charge or authorize

USER's credit card in advance of confirming ticket availability. If tickets are

ultimately found to be unavailable, USER'S credit card will not be charged or

USER will receive a full refund for the charged amount.

Any type of hold that may be on the

customer’s account is a result of the financial institution putting a hold on

the refund. It is not uncommon for banks or credit cards to delay these

transactions, especially when the transaction occurred at the end of business

on a Friday.

If Ms. [redacted] has any further questions

about her order, please feel free to have her contact our customer service

department at ###-###-####, otherwise we feel that this matter has been fully

resolved.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I recently purchased tickets online from Ticket Liquidator.com for the Animal Collective show at [redacted] in [redacted] on October 24, 2013. After printing out my tickets for this concert, I quickly came to realize that the price on the tickets themselves are $22.97 per ticket. On the ticket themselves, there is a $9.50 fee (I'm guessing a service charge) and $2.03 tax. The total for each ticket, with service fees, is 34.50. I bought two tickets for this concert, which means that I should have paid a total of $69.00. My debit card was charged $132.30 on 9/20/13 by Ticketliquidator.com. This means that I was overcharged a total of $63.30 for my purchase, according to the face value of the tickets. That is almost twice the amount of the tickets.I called the customer service number that I had found on their website to ask why I had been overcharged. I spoke with a customer service representative named [redacted], and he informed me that the overcharge was due to the fact that there was a service charge of $10.50 per ticket and a $7.50 delivery fee added to the order. I informed him of the $9.50 service fee (already calculated into the price of the ticket) and also informed him that the tickets were emailed to me so I should not have been charged a delivery charge. He said $7.50 for email delivery of tickets is the cheapest method of delivery! I then pointed out that $25.00 (original ticket price w/ tax) + $10.50 ([redacted]'s said service charge) x 2 tickets = $35.50. Plus the $7.50 email delivery fee still only adds up to a grand total of $78.50 for my purchase. I still have been overcharged $53.80, according to [redacted]'s terms for the tickets. He then informed me that the tickets were originally marked above the face value of the tickets, and that the $25.00 tickets that I had purchased were actually $52.00. He then informed me that I can file a complaint via email. I have since emailed my complaint and received no logical reason as to why I have been overcharged for these tickets.Desired Settlement: I would like a total of $63.30 to be credited from Ticket Liquidator to my debit card account that I used to purchase these tickets.

Business

Response:

Review: I purchased tickets on 5/27/15 for an event taking place on 10/12/15. I did not receive the tickets. Merchant has refused refund.

On May 27th, 2015, I purchased 2 tickets to "[redacted]" showing in [redacted], ** on 10/12/2015. 3 months after the purchase date, the tickets had not yet shipped. This is an unreasonable fulfillment period, as the tickets had become available for purchase from the venue weeks beforehand. I instructed Ticketsmate.com, the point of sale, to cancel the order because I no longer had faith in Mytickettracker's ability or intention to fulfill the order. They refused, but recommended that I instead resell the tickets on their site. I then initiated a credit card chargeback dispute.

In response to this dispute, Mytickettracker shipped a package to my address via [redacted], but chose to ship the package with a signature required. The delivery method caused the package to arrive in the middle of the day on weekdays, I was not home in the delivery timeframe and because I was unaware of the delivery attempt, I was not able to receive the package, resulting in an automatic return-to-sender by [redacted].

Because Mytickettracker did not inform me that the package had been shipped or that it would require a signature, I was unaware of any delivery attempt until after Mytickettracker had already received the automatic return shipment. Had I been made aware of the shipment OR had the shipment not required a signature, I may have been able to receive them. This delivery failure was the result of Mytickettracker 's service failure.

I wish to clarify that I did not refuse delivery and I did not ship the tickets back to Mytickettracker , but rather I did not ever receive the package and was unaware of a delivery attempt until after the automatic return shipment was received by Mytickettracker . To my knowledge, no further delivery attempt was made, and any made at this time would be worthless as the event date has already passed.

Mytickettracker has argued to me that they have a no-refund policy, regardless of the situation. A no-refund policy does not grant Mytickettracker free-reign to keep payment for services not rendered. I consider this practice to be fraud.

In summary, Mytickettracker had 138 days between my purchase date and the event date to fulfill the order, and failed to do so. Mytickettracker has refused to refund the order despite their failure to fulfill that order. At no time have I been in possession of the tickets. The only potential delivery attempt occurred only because I initiated a credit card dispute and failed due to the bad-faith decision to require a signature on the delivery, and the further bad faith decision to do so without informing me.

1. Instructing that I resell the tickets on their site was not done in good faith, if these tickets are so easily relisted, then simply cancel the order and relist them. Refusal to do so indicates that Ticketsmate simply wanted to collect 2 sales commissions on the same tickets.

2. Selling tickets above face-value is in violation of [redacted] municipal code, and therefore this transaction was illegal, unbeknownst to me at the time of sale.

3. Asking me to resell the tickets above face-value was asking me to commit a crime.

4. Shipping tickets with a signature required is not standard practice, and was not done in good faith. I was not informed that the package was shipped, presumably because Mytickettracker assumed I was dishonest and did not want me to intentionally refuse receipt of the tickets. Mytickettracker only intended to build evidence for their dispute response, not to provide service. As a result of their bad faith decision to require a signature AND to not inform me that such a decision was made beforehand, delivery failed.

5. Mytickettracker , in their dispute response, cited a version of their policy which was amended on June 6th 2015. Over one week after my purchase took place. They have not provided a version of their policies dated to a relevant time period.

6. Mytickettracker presently has possession of both the tickets and my payment. Were there still time before the event I could accept fulfillment, but as the event has passed I demand a refund.Desired Settlement: Refund of purchase price: $107.72.

Business

Response:

Thank you for bringing this matter to our attention. TicketNetwork,

Inc. provides customer service to Ticketsmate.com where Mr. [redacted] placed his

order. We take customer service seriously and appreciate the opportunity to

respond to Mr. [redacted]’s concerns.

According to our customer service records, Mr. [redacted]

placed his order online at Ticketsmate.com on May 27, 2015. Please be advised

that Ticketsmate.com acts as an intermediary between ticket buyers and sellers

and does not own or possess any tickets listed for sale. In the Order Details,

the seller indicated that tickets will be ready for delivery by October 2,

2015, and Mr. [redacted] placed his order. In his complaint to the Revdex.com, Mr.

[redacted] expressed his dissatisfaction with the fulfillment period of the

tickets. However, he did not mention this in his initial request for a refund. Our

records show that Mr. [redacted] requested a refund on July 18, 2015, stating the

following in his email: I no longer need

these tickets. Please cancel the order and refund the purchase. A customer

service representative responded to his email advising that all sales are final

and explained the ticket fulfillment procedure.

It is common practice for tickets to be shipped via

[redacted] and for a signature to be required. This is secure and safe for both

ticket buyers and sellers as this ensures that the tickets sold have arrived to

the proper recipient rather than left out in the open. Our records show that

the tickets were shipped by the seller via [redacted] and that delivery was

attempted on July 27, 2015. After his tickets were shipped, Mr. [redacted] should

have received an email with a [redacted] tracking number so that he was able to

track his purchase. Ticketsmate.com does not send these emails and also does

not decide to require a signature for ticket delivery as it is not the ticket

seller.

The seller indicated that the tickets would be ready

for delivery by October 2, 2015, and Mr. [redacted] did proceed with placing his

order. While the seller did attempt to deliver the tickets earlier, it appears

that there may have been a communication issue regarding the same. We regret the negative experience

that Mr. [redacted] had and we are committed to delivering exceptional customer

service. In an effort to resolve this issue, we would be willing to provide Mr.

[redacted] with a check to cover the service fee and 25% of the ticket cost for a

total amount of $36.48. If Mr. [redacted] agrees with this resolution, then we

will follow up with him to confirm and mail the check. We hope this fully

resolves the matter.

Review: I purchased the tickets thru which I thought was [redacted]s for today's [redacted]"s game,when we got thru the gate securiti said those aren't tickets so I had to go to a office n talk to someone,she looked at my paper n said those aren't tickets n no such seating so I had to purchase tickets again, I called [redacted]s n they said you got them from some other co. They said the name then said I didn't down load them I told her the girl told me to print them so I did.Desired Settlement: A refund went to a baseball game bought tickets to a dodger game8-19 2015, got to the gate they where not tickets I printed on ny computer the lady said there wasn't even those seating available,so I purchased New ones,I called them they said I didn't down load them when I talked to a girl name Gina she said print them so I did.

Business

Response:

Revdex.com,

Thank you for bringing this matter to our attention. We take customer service very seriously and would like to take the time to address [redacted]'s concerns.

When [redacted] placed her order from her computer at the website, www.[redacted].com, she opted to purchase tickets labeled as, "E-Ticket - Instant Download." This means that the tickets must be downloaded by the customer once they complete their order. Further, when the customer selects this deliver method the following appears on the checkout page:

In most cases, within minutes of placing your order, you will receive an email with instructions for downloading your e-tickets through our secure website. For your protection, you will need to log in with order-specific information. Please be sure you have access to a printer because you will need to print your e-tickets and take them with you to the venue. In order to prevent fraudulent purchases, some instant e-ticket orders may require additional processing time, but this will not delay you from getting your tickets in time for the event.

Additionally, [redacted] was obliged to accept that website's terms and conditions before her order was complete. These terms and conditions clearly state:

E-Ticket Download. Electronic tickets or "e-tickets" may not be available for immediate download. After placing an order, User will receive an email with instructions on how to download the tickets; therefore, it is important that User provides accurate email address information during the order process. User will be required to enter order specific credentials to gain access to the tickets, and User must have access to a printer from which to print the tickets. User is responsible for contacting Customer Support should User not receive the email instructions, be unable to download the tickets, or be unable to print the tickets. Neither Site nor Fulfiller will issue refunds for User's failure to provide a correct email address or failure to print the tickets.

The website terms and conditions were available to [redacted] as a scroll box during the checkout process and as a link on each page of the site. If [redacted] did not click on the "yes" button on the checkout page that states "I agree to the Terms & Conditions," the software would have removed her from the checkout page and she would not have been able to go on to complete her order. [redacted] chose to comply with the terms before sending her final order for processing.

Also, [redacted] received emails on August 17, August 18, and August 19 reminding her to print her e-tickets, however [redacted] only brought the order receipt to the event. Additionally the emailed receipt specifically states, "This is not your ticket."

Our customer service records do not indicate that [redacted] spoke with any customer service representative until hours after the start of the baseball game. If she did speak with a representative it would be logged in our records, and the representative would have informed [redacted] on how to print her tickets through the website.

Lastly, [redacted]'s tickets were located in Section 108, Row 18. According to the [redacted] A's website, Section 108 is the lower section on the first base line. So the tickets that she did purchase do exist within the [redacted] Coliseum. This can be verified using this link: [redacted]

We hope this fully explains the matter, however a refund will not be provided as of this time.

Consumer

Response:

Review: [redacted]I am rejecting this response because:at the stadium she said there was no such seats available to the seating on my sheet if papper and when I talked to Gina she did not say to down load she said print I printed them out I had talked to [redacted] 3 Times on 7- 29 -2014.Sincerely,[redacted]

Business

Response:

Thank you for bringing [redacted]’s continued concerns to our attention.

We do not have any record of [redacted] speaking with someone named Gina. Also our customer service records show that [redacted] placed her order on July 30, 2015. Although she states in her complaint she talked to Gina on “7-29-2014” we assume that means July 29, 2015. Since her order was placed on July 30, 2015 we are unsure who she would have spoken to or why should would have been told to just print her receipt especially since she hadn't placed her order yet.

Also, as we stated in our previous response [redacted] was emailed numerous times instructing her to download and print her tickets to bring to the game. Additionally, when [redacted] placed her order, the website provided the following information regarding delivery:

In most cases, within minutes of placing your order, you will receive an email with instructions for downloading your e-tickets through our secure website. For your protection, you will need to log in with order-specific information. Please be sure you have access to a printer because you will need to print your e-tickets and take them with you to the venue. In order to prevent fraudulent purchases, some instant e-ticket orders may require additional processing time, but this will not delay you from getting your tickets in time for the event.

Lastly, the stadium’s website proves that the tickets [redacted] purchased in Section 108, Row 18 clearly do exist. This section and row is located on the first base line. The link provided earlier is clear proof that the tickets [redacted] bought are an actual section and row within the [redacted] Coliseum.

We hope this fully resolves the matter.

Consumer

Response:

Review: [redacted]I am rejecting this response because:I might of said the dates wrong cause I was so upset and embarrassed,and got the dates wrong when I purchased the tickets. They gave a section 108 they gave a row, BUT NO seat number, and you can clearly see this by the response. By Ticket masters/[redacted] ticket co. The sale girl's name is Gina extension- 3901.On our way home I called the telephone number and extension no answer.Sincerely,[redacted]

Business

Response:

Thank you for bringing [redacted]'s additional concerns to our attention. [redacted] Ticket Company is the ticket seller for [redacted]’s order. Her order was placed on www.[redacted].com which advertises tickets that are listed for sale from numerous selling companies. If she spoke with [redacted] at [redacted], we do not have any reference or records of that call as [redacted] and [redacted] are not the same company. However, in any conversation with a ticket representative, it would have been understood that you must print your tickets before attending the event. On [redacted]'s order receipt the delivery method states, "E-Ticket – Instant Download." This means that [redacted] was required to download and print her tickets to bring to the event. Instead of the tickets being delivered in the mail the delivery method was via download, which requires the tickets to be downloaded and printed. As we have stated before this is also stated on the website and on the website's terms and policies.

Also, if [redacted] had downloaded the E-tickets she purchased she would see that her tickets were located in Section 108, Row 18, Seats 14-15. Copies of [redacted]’s tickets are attached to our response as proof that the tickets she bought were actual seats within the stadium. The seats were not indicated on the order receipt because the seat numbers are not assigned until after the transaction has processed. [redacted]'s tickets were for seats that existed within the stadium, and were valid for entry if she had printed and brought them to the stadium.

We again, hope that this resolves the matter.

Review: I went on this website ( [redacted]) to purchase [redacted] concert tickets for their upcoming tour. However; when trying to book a room the next day I learned that the Authentic [redacted] aren't performing at this event. (see advertisement below). I paid $122 with credit card, signing the agreement thinking I was going to see the [redacted]. This advertisement is misleading and Fraud and should be taken down. I refused delivery on these tickets, as well refusing to pay. They are threatening to take me to a collection agency. I reported this as fraud to my credit card company and they are trying to dispute on my behalf.

Read this below and tell me this is fraud or misleading? Please assist with going after this website.

The 2015 [redacted] tour is finally here and you are invited to see it live this year as the [redacted] embark on their latest concert series! The [redacted] tour kicks off in [redacted] and includes 2 remaining dates over the coming months. The launch of the [redacted]' tour in [redacted] during April will be followed by a final date in [redacted] are touring in various locations with the next date happening in [redacted] on 04/11/2015. [redacted] plan on spending most of 2015 and 2016 performing live at as many venues as possible, so keep your eyes out for additional dates that may be named. Don't miss seeing [redacted] live in 2015 as the tour showcases both new hits and old favorites. Share in the excitement of the [redacted]' concerts at one of the live shows coming to a venue near you.

[redacted] fans are one of a kind and they love the unique sound, incredible vocals, and the unbelievable energy that make the [redacted]' live music one of a kind. If you're in the [redacted] area, don't forget to purchase your tickets fast for the show on 04/11/2015 before they sell out.

The [redacted] tour is sure to be a huge draw for concert goers in 2015. When [redacted] takes the stage, you can be sure the crowd is going to be huge!

To see all of the tickets still available for the [redacted] concerts, click on a city and date to the right. But hurry, you don't want to miss seeing one of the most exciting shows of the year, the [redacted] live in concert!

[redacted] Tour Live

April 11, 2015 [redacted] Tour - [redacted]

May 15, 2015 [redacted] Tour - [redacted]Desired Settlement: I just want my credit card refunded as I refuse to pay for this. I did sign the agreement based on seeing the [redacted] and that's not going to happen because they are not performing.

Please help.

Sincerely,

Business

Response:

Review: I was trying to purchase tickets from a known local arena's website, when I entered my information, it unknowingly was in this unknown website. I was unaware that this was a different website until I printed my confirmation. I contacted the business for a refund, but they would not comply with my request. I do know know this company, I do know know who has my information.Desired Settlement: I just want a refund for what I was charged.

Business

Response:

Review: This complaint involves two parts. Bad product and bad customer service.I bought a ticket from Ticket Direct on June 18, 2013. The ticket was for Wayne Shorter's 80th birthday in Los Angeles, California. Order # XX-XXXXX The total cost of the online purchase was $239.40. The ticket was $187.00, there was a $37.40 service fee, and a $15.00 local pickup fee. The picture that was presented on the website showed a dot in the front row, center section immediately to the front of the stage.When I received my ticket, in the mail, the price was market $45.00 on the ticket. Plus a $7.00 fee. The section I would be sitting in was listed as section E, far from where I selected on the website. My seat is actually three sections away from the one I chose when I purchased the ticket. The price is $187.00 more than the ticket I was presented with.The price is $187.00 more than the ticket I was presented with.I quickly called the number expressed on the TNDDirect.com website and was rudely told that it was clearly explained in the paperwork I was sent that Zone C could be anywhere in the first four sections of the arena, in front of the stage. That the "dot" was just a visual and didn't stand for anything, That my ticket was purchased from a third party and there was nothing they could or would do to fix the situation. The recommended I put the ticket on Craig's List and try again. I was so hostile that I asked to speak to a manager. The person I was transferred to was equally rude and unhelpful. I even offered to pay more if needed so that I could sit where I wanted.This company is ripping people off. There was a small disclaimer on the paperwork I was sent, however, the seat was not specified at the time of purchase and the area was very far from where it was shown I would be sitting. I would like this company to be noted for its false advertisement, ridiculous mark up in price, and horrible customer service.

Product_Or_Service: Ticket

Order_Number: XX-XXXXX

Desired Settlement: DesiredSettlementID: Replacement

I would like to have a ticket in the area that was specified on the original website. I am a disabled Veteran, who served 11 years active duty in the Army. I am a recent college graduate as well, and this was my graduation gift to myself. It wouldn't take any time or effort for them to cancel the ticket I relieved and issue the correct seat.

Business

Response:

Business Response /* (1000, 5, 2013/07/02) */

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Mr. [redacted]'s concerns.

Our records indicate that Mr. [redacted] placed his order through SeatGeek.com. Ticket Software, LLC does not own, operate, or manage SeatGeek and therefore we are not able to comment on how their maps are instigated and arranged. However, Mr. [redacted] did choose to purchase tickets that were advertised by TN Direct as Zone C with the information: Promenade 1 Sections D & E, All Rows. Promenade 2 Sections G1,H & J1, All Rows. If more than four (4) tickets are purchased from this group, your tickets may be split. All seats are guaranteed to be located within the requested zone. Tickets will be ready for delivery by Aug 24, 2013.

Mr. [redacted]'s order was filled with a ticket in Section E, Row 9 which is exactly what he purchased. It's possible that when Mr. [redacted] saw Zone C, he identified it with Pool Circle C on the map, however there are dots on the entire map which appear to correlate to what SeatGeek feels are the best deals. The dots do not appear when one ticket listing is chosen, they are static and are seen regardless of what section the customer chooses to purchase.

If Mr. [redacted] had questions about the order he was placing he was free to contact our customer service department at the readily available phone number before completing his purchase. Before he completed his purchase he was also required to read and agree to the website's terms and conditions which state that all sales are final. Mr. [redacted] had the opportunity to review his purchase on multiple occasions and willingly proceeded to complete his purchase for a ticket in Zone C.

We regret that Mr. [redacted] is dissatisfied with his purchase, however he willingly chose to purchase a ticket that was advertised as Zone C, which were very clearly labeled as Promenade 1 Sections D or E, which is precisely what was received. Therefore, there is no refund due.

Consumer Response /* (3000, 7, 2013/07/03) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

There was no settlement offered and the company did nothing but try to blame the problem on me. This problem extends to a bilking issue that they didn't even address and I will absolutely seek legal action if the Revdex.com isn't successful in a resolve. There is a $187.00 markup on a $45 ticket. This is clearly false advertising and a rip off.

Business Response /* (4000, 9, 2013/07/25) */

Revdex.com,

Thank you for bringing Mr. [redacted]'s continued concerns to our attention. When Mr. [redacted] did complete his order he was required to read and agree to the purchase policies. These policies very clearly state:

General. TNDirect.com acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. All sales are final. As tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual TICKET SELLER, the prices for tickets may be above or below face value.

Additionally directly below the dropdown menu where Mr. [redacted] was required to select the quantity of tickets to purchase another short disclaimer reads:

Please Note:

All prices are in US Dollars ($).

Prices can often exceed face value.

Total does not include state, local, or other taxes if applicable.

We are a resale marketplace, not a box office or venue.

The website terms and conditions were available to Mr. [redacted] as a scroll box during the checkout process and as a link on each page of the site. If Mr. [redacted] did not click on the "yes" button on the checkout page that states "I agree to the Terms & Conditions," the software would have removed him from the checkout page and he would not have been able to go on to complete his order. Also, the total price, including service fees and delivery charges, was given to him before he gave his credit card information and completed his order. Mr. [redacted] chose to comply with the price and the terms before sending his final order for processing.

At no time before placing his order did Mr. [redacted] contact the Customer Service Department with any questions or for any clarification of the pricing and terms and conditions. If he was unsure about the order he was placing, he was free to call the Customer Service Department at the readily available number or to comparison shop at other sites before finalizing his order.

Mr. [redacted] was educated to the fact that tickets may be above face value and that he was not purchasing his tickets from a primary sale box office nor the venue. Mr. [redacted]'s freely-chosen acceptance of the price and the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets at the price he agreed to. Again, no refund is due.

Review: We purchased three (3) VIP tickets through [redacted] on May 3, 2013. We did not receive VIP tickets but general guest passes that had no resale value. After repeated attempts and documentation showing them what we got and what we should have received they are refusing to give us a full refund.

Product_Or_Service: 3 [redacted] Tickets

Order_Number: [redacted] and [redacted]Desired Settlement: DesiredSettlementID: Refund

We are asking for an equitable adjustment in this matter. We would like our $5,259.60 refund for the VIP tickets that we did not receive.

Business

Response:

Revdex.com,

Thank you for bringing this matter to our attention. We take customer service seriously and appreciate the opportunity to respond to Ms. [redacted] concerns.

According to our customer service records, Ms. [redacted] had been in contact with our office on numerous occasions-before [redacted] and after the event as well. Ms. [redacted] via her company purchased in total 14 VIP passes to the festival. She is claiming that the 3 passes purchased under these order numbers mentioned did not meet her expected standards. For this we simply cannot agree with her allegation.

Although Ticket [redacted]r is not the individual ticket seller for this order our website provided the available ticket listings to Ms. [redacted] and has also provided her with the customer service thus far. When all of the tickets were offered for sale via www.Ticket[redacted]r.com all 14 passes were labeled as 3-day VIP Pass. [redacted] has two different levels of VIP status: there is regular VIP and Platinum VIP, Platinum being more expensive than regular VIP tickets. All of the tickets that were listed for sale came from different companies therefore the other wristbands that Ms. [redacted] purchased were the higher level designation of VIP than the other 3 VIP passes that she is now disputing.

We argue the fact that Ms. [redacted] is not entitled to a refund because the tickets she purchased for the event were in fact VIP passes and did grant entry to the VIP events that were offered under the standard VIP designation. The passes were therefore appropriately labeled.

Ms. [redacted] should not be eligible for a refund on these 3 passes solely because they did not conform to the higher VIP level that was also available and was supplied for her other orders. If Ms. [redacted] had only purchased these 3 passes and did not have any other orders, the individuals that used these passes would have gone to the event and would have entered all of the VIP amenities that standard VIP access grants, therefore warranting absolutely no refund. It is only in connection to the other orders that she placed that the inconsistency arose. Despite the inconsistency, the tickets in question that were ordered still conformed to the advertised description, which was that of VIP status.

Additionally, in the interest of customer service however, Ms. [redacted] was offered a $2,000 refund and a $500 credit towards a future purchase but she has chosen to decline this offer. Since the passes that Ms. [redacted] did purchase and receive did grant the guests admittance to the VIP amenities and to the event itself as was promised to her, we find no evidence warranting a complete and full refund. Therefore our offer of $2,000 is very generous and does still stand. If she wishes to obtain the refund please have her contact our customer service department at ###-###-####.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As I had previously stated in an email to [redacted] about the three tickets in question, their claims that these were Platinum tickets, an even higher value ticket than what we had purchased is simply untrue. The tickets we received said C3 GUEST on the wristbands. C3 is the production company that worked at the event. These tickets were given out exclusively to friends and family of the employees at the event and were not supposed to be for resale, thus they had no value. We paid $5,259.60 for wristbands that were not supposed to be sold to the general public and held no resale value.

The winners who received the wristbands from us did not receive any VIP or Platinum services that [redacted] is trying to claim. They did not receive the following perks that is stated on the [redacted] website: Access to Platinum Viewing Areas, Catered Food, Air Conditioned

Restrooms, and so forth.. They received NONE of these perks and in fact were hassled at the gates from the [redacted] employees asking our winners to show proof that they worked there.

Also, for [redacted] to say that there were different levels of VIP is also untrue. There was three levels of tickets, Platinum, VIP and a general pass. Never, at anytime before the event did [redacted] tell us that we were issuing a different pass. If these (3) tickets were in fact VIP or Platinum, like they claim, which they are NOT, we would have received information along with our passes letting us know what benefits we would have received, just like the (11) tickets that we received from [redacted] Tickets, via [redacted], that came with our tickets. Please see the link that shows what came with the Platinum and VIP tickets in which our winners never got to partake in any of these benefts:

I have provided proof that these tickets were fraud in the fact that we paid for VIP tickets and received NO VIP tickets from the ones that were purchased from [redacted] that they bought through [redacted]. Out off all the tickets that we purchased from [redacted] (14 total) only three of them did we have an issue with. This has been a big embarrassment for our company and has put our contest winners, sales representatives and my colleague and myself in a very bad position. We ask that [redacted] to the right thing and refund the total amount of $5,259.60.

Sincerely,

Business

Response:

Review: Back at the beginning of September, 2013, I purchased 2 tickets for Celtic Woman at the [redacted] for 12/22/13. I received the paid in full invoice delivered by [redacted] to my apartment leasing office. The envelope showed no evidence of tampering and my leasing office is very professional. There were NO tickets in the envelope, NONE. My fiance' & I thought this was the paid invoice & then the tickets would be forwarded closer to the time of the show. Since last week I have been given the runaround. One gentlemen emailed me stating "the tickets were in there, I sure hope you kept the envelope"....huh?? Really?? His name was [redacted]. We've ordered enough tickets online to know to look in the envelope. AGAIN, there were NO tickets in it. Saturday, Decemeber 14, 2013, I was left a voicemail from either Ticket Network or [redacted].com stating they want to be sure we enjoy the show we paid for & they would set up tickets at Will Call at the [redacted] for us to pick up with proof of ID. This was after I threatened to get my attorney involved and that I would report the company to you. Today I receive an email stating they were not able to leave 2 tickets at Will Call for us as it would involve putting a group of 8 tickets into one person's name. $240 may not be much money to this company but it is to us. This was going to be our Christmas present to each other as my fiance's business is floundering & we are unsure what the beginning of January will bring. Luckily, I have a job to get us through this tough time. I am so distraught over all this & do not know where to turn. I know this will not be taken care of in time for the show on 12/22/13. It is sad there will be 2 seats empty that are ours. Thank you.Desired Settlement: We would like a minimum of $240 refunded to us for the expense of the tickets & fees. We are not asking for anything other than that.

Business

Response:

Review: I wanted to buy tickets to play at the [redacted] so I went the theater site (at least I thought it was the official theater website). When I hit the "purchase tickets" button, I was routed to the "[redacted]" website. I purchased two tickets at $208 each. I also paid $117 for the service fee and $15 for delivery costs, for a grand total of $547.48 that was charged to my credit card. I was under the impression that I was getting great seats which was very important since I planned to take my mother. This was going to be her Christmas present. I received the tickets on Saturday, October 5th. The face value of the tickets were $65 each. This company charged me over 3 times the original amount of the tickets. This company cannot be legitimate and should be shut down for scalping tickets. I have requested a full refund and have yet to hear from them. I have also filed a dispute on the charge from this company. If I do not receive a refund, I will take this matter to [redacted] for assistance in resolving this. This so-called company can either sell me the tickets at face value or give me a full refund. Consumers Beware! This company is a scam!Desired Settlement: I want the company to sell me the tickets at face value or give me a full refund.

Business

Response:

Review: I recently bought tickets to the Feb. 14, 2014 Heart concert in San Antonio TX. The final bill was $202. The tickets we purchased were supposed to be for $39 and I received $12 tickets and the seats were awful. Even with regular fees how can 4-$12 tickets end up being $202? I really feel taken advantage of and that they scammed me.Desired Settlement: A partial or total refund is fair.

Business

Response: