Time, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please comply with my request to have no further mailings to my place of business and review you proceedures in dealing with customers To be disconnected in chat is no different than being hung up on.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***:We are in receipt of the complaint filed by *** *** with your office regarding TIME Magazine. I appreciate this opportunity to respond.I would like to begin by offering my apologies to *** *** for the troubles she has encountered with regards to this matter. As a
consumer based operation, we value her commitment and loyalty to TIME Magazine.With respect to *** ***'s concerns, we have been able to determine there was a delivery problem affecting certain TIME subscribers which we actually did not become aware of until *** *** contacted our customer center on January *, 2015. *** *** is among a group of elite Time Magazine LIFETIME subscribers/members and due to a recent systems change, some subscription accounts were inadvertently cancelled. As a result, *** *** missed several issues of TIME Magazine. Again, we would like to apologize to *** *** for this inconvenience.Please be assured we have started correcting the affected TIME subscriptions accounts including *** ***'s which was successfully corrected on February *, Upon receipt of this complaint, we sent her the below replacement issues of TIME Magazine via *** overnight delivery on February **, 2015. For your records, the *** Tracking Nois ***:December **, / January *, 2015January **, 2015February *, 2015February *, 2015February **, 2015February **, / March *, 2015For your records, *** ***'s TIME Magazine subscription will resume with the March *, 2015, issue.I appreciate this opportunity to be of service.Sincerely,** *** for*** ***, Time Inc

Dear *** *** *** ***:This inquiry is in response to the complaint file by *** *** with your office.In reviewing the complaint filed by *** ***, we've noticed the Account/Order Number *** was provided; however, the name of the publication in questioned
was not mentioned. So we can further assist with this matter, we will need the name of the publication in questioned.I appreciate this opportunity to be of service.Sincerely,

Dear Revdex.com Mediation Department:Thank you for forwarding *** ***'s concerns regarding FOOD & WINE cookbooks, published by Time IncAffluent Media Group. I appreciate this opportunity to be of assistance.According to our records, *** *** joined the Food &
Wine book series on March *, when an order for Food & Wine Annual Cookbook was made and she paid $for shipping. As indicated in the book promotion, the customer is invited to enjoy a special preview of the initial book and will continue to receive cookbooks unless the customer wishes to cancel. The customer understands that we will send an advance announcement notification when each new book in the book series is available. They can cancel at any time and we will issue refunds even if they do not return the book. In any event, we have cancelled *** ***'s Food & Wine account and a full refund of $has been issued. If there has been any misunderstanding, we certainly apologize to *** ***. Sincerely,*** ***, on behalf of Time Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

Dear Revdex.com Mediation Department:Thank you for forwarding *** *** ***'s concerns regarding SPORTS ILLUSTRATED, a Time Incpublication. I appreciate this opportunity to be of assistance.First of all, I would like to apologize to *** *** for any inconvenience he may have
experienced. A review of our customer transaction records indicates that the SPORTS ILLUSTRATED and SPORTS ILLUSTRATED KIDS Magazine subscriptions were processed for *** *** *** on August **, as a result of a special Finish Line partnership. Once a purchase is made at Finish Line, a store clerk explains the complete terms of the SPORTS ILLUSTRATED and SPORTS ILLUSTRATED KIDS offer to the customer. At the counter, the customer is given a brochure outlining the program and is offered ten risk-free issues of the SPORTS ILLUSTRATED Magazine and two risk-free issues of SPORTS ILLUSTRATED KIDS and if they want the offer, they sign on the electronic pinpad. The clerk also states that the customer would be automatically charged after the trial issues unless he or she cancels.The customer is given a takeaway brochure, and it also states that SPORTS ILLUSTRATED and SPORTS ILLUSTRATED KIDS will charge the customer’s credit/debit card for the subscription after the trial issues unless we receive a request to cancel. We also send a reminder notice to customers soon after an order is received, explaining the program again. Both the brochure and the reminder notice list a toll-free number for any cancellations. The toll-free number is also listed on the credit card statement that includes the subscription charge.As requested, the SPORTS ILLUSTRATED and SPORTS ILLUSTRATED KIDS Magazine subscriptions were canceled and a full refund was for $was immediately issued. If I can be of further assistance, please feel free to contact me directly.Sincerely,*** *** *** ***

Dear *** ***:Thank you for forwarding *** ***'s concern's regarding a refund. I appreciate this opportunity to respond.We suggest *** *** contact his financial institution for assistance in obtaining a refund for the payment in question.We appreciate this opportunity to be of
service and apologize for any inconvenience this matter has caused.Sincerely,** *** ***
*** *** *** ***

Dear *** ***:Our office is in receipt of the complaint filed by *** *** with your office regarding the COOKING LIGHT Magazine, a Time Incpublication. Going forward please note all inquiries should be directed to the New York Metropolitan Better Business.In viewing our customer
transaction records, I show the attached order was returned to our office via U.SMail on October **, 2014. In accordance to the order request, a 1-year subscription for $18, plus applicable tax was processed for the below:*** ***
*** *** ***
*** ** ***
*** ***The delivery service began with December issue and three issues were served. Since we are only able to service an unpaid account for a limited time, the delivery service was suspended on February **, 2015. Upon receipt of this complaint, we have canceled the delinquent billing.I appreciate this opportunity to be of service.Sincerely,** *** ***
*** *** *** ***

Dear *** ***:We are in receipt of the complaint filed by *** *** with your office regarding GOLF, a Time Incpublication. I appreciate this opportunity to respond.I would like to begin by offering my apologies to *** *** for any troubles he has encountered with regards to
this matter. Due to an overwhelming demand the Distance Range Finder Gift was not available at the time of *** *** order. However, the gift has since been shipped on May **, 2015. *** *** should receive the Distance Range Finder within the next week or so.I appreciate this opportunity to be of service and apologize for any inconvenience this matter has caused.Sincerely,** *** for *** ***, Time Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am happy with the business' responsePlease thank them for the offer for a free subscription, but I would just prefer to close this case without any further relationshipPlease do not send me any issues or give me any free subscriptions.Thank you very much
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***:We are in receipt of the complaint filed by *** *** with your office regarding *** *** Magazine, a Time, Incpublication. I appreciate this opportunity to respond.First, I would like to apologize for the very frustrating experiences *** *** has encountered
while trying to resolve this matter. Through research we have been able to determine *** *** returned the attached 2-For-Order and check to our office in September 2014. However, due to an operator error *** ***'s account was inadvertently flagged preventing any orders from being processed.In any event, we have since corrected the error and reinstated the delivery service on *** *** ***'s personal subscription effective June 2015; delivery service will resume with the August issue and continue through the copy dated January 2016. In additional, we have processed *** ***'s 2-For-Gift Orders; delivery service will begin with the June issue and continue through the copy dated May 2016. As a good-will gesture, we have given *** *** a 1-year complimentary subscription (her new expiration date is January 2017), as well as 6-month complimentary subscriptions for her gift recipients (their expiration dates will be November 2016):*** *** *** - Account - *** *** *** ** *** *** - Account - *** *** *** ** ***Again, we apologize to *** *** for any inconvenience and aggravation she may have endured. We appreciate this opportunity to be of service.Sincerely,** *** for*** ***, Time Inc

Dear Revdex.com Mediation Department:Thank you for forwarding *** ***s concerns regarding PEOPLE, a Time Incpublication. I appreciate this opportunity to be of assistance.First I would like to apologize to *** *** for any and all inconvenience she may have experienced. While we
continue to investigate this matter, please be assured *** ***'s PEOPLE subscription was reinstated and she should be receiving her January issues shortly (if she hasn't already). We will get back to you and *** *** on further developments in our investigation into her PEOPLE subscription. In the meantime, I would like to apologize again to *** *** and thank her for her patience.Sincerely,*** ***, Time Inc

Dear Revdex.com Mediation Department:Thank you for forwarding Case #***. Please be assured we are investigating this matter and we will be back in touch with you again to address *** ***'s concerns.Sincerely,*** ***, Time Inc

Dear Dispute Resolution Services:We are in receipt of the complaint filed by *** ** *** with your office regarding ESSENCE Magazine. I appreciate this opportunity to respond.In reviewing our customer transaction records, I show a 1-year order to ESSENCE was processed for *** *** on
September *, 2014, in accordance to the order we received from *** *** *** a authorized magazine subscription agency.Our records confirm the delivery service began with the November issue. However, as *** *** noted in her inquiry, upon receipt of the magazines marked "return to sender" the delivery service was immediately suspended effective with the March issue.With respect to *** ***' concerns, we have added her name to our Do Not Promote Mailing Lists. This removal process can take up to three months if her name had previously been selected for promotional materials not yet mailed.I appreciate this opportunity to be of service.Sincerely,
** *** ***
*** *** *** *** ***

Dear *** ***:We are in receipt of the complaint filed by * *** with your office regarding *** *** Magazine, a Time IncpublicationI appreciate this opportunity to respond.Our records confirm a payment of $was received on April *, 2015. For your records, the delivery
service includes the April *, issue through the copy dated March **, 2016, issue. I appreciate this opportunity to be of service.Sincerely,** *** for *** ***, Time Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This answer does not state what they did for the remainder of my subscription.  Am I receiving a check for the $24?  And if so, when will I receive it?  I would like a more definitive response as to what the company did for my refund.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Nothing about the response from the magazine is truthful or accurate. Firstly, I don't know what kind of magazine Real Simple is.......which should tell you something about whether I was the person who "generated" an order for this magazine. Secondly, I have lived at my current address for 18 months, and have not lived at the "[redacted]" address they say was used as the address of record for over 3 years. Any change of address would have been from 18 months ago so the "notification" they received to process a change of address is falacious. Lastly, I have never subscribed to a magazine for any period longer than 24 months.......so in conclusion.....for these many reasons......I did not subscribe to this magazine and feel this was a "phishing" expedition on the part of the magazine. I understand they have "cancelled" my subscription and will not send me further billing notices. Which is appropriate since I never physically received ONE issue. The bigger point here is that I don't want this kind of practice to continue for other "subscribers". 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My only concern is that I have been promised back issues by Time, Inc. prior and not received them. As long as this does happen, I'm happy with the resolution.
Sincerely,
[redacted]