Time, Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication.  I appreciate this opportunity to be of assistance.First of all we would like to apologize to [redacted] for any inconvenience he may have experienced.  We...

checked our records and it appears [redacted]'s check payment was not applied to his subscription account upon receipt due to a technical error.We are mailing May and June back issues to [redacted].  In addition, we are processing a 6-month complimentary subscription which will extend [redacted]'s subscription through December 2017.Again please extend our deepest apologies to [redacted].Sincerely,Betsy L[redacted], Time Inc.

Dear Revdex.com Mediation Department:
Thank you for forwarding [redacted]'s concerns regarding PEOPLE STYLEWATCH, a Time Inc. publication. I appreciate this opportunity to be of assistance.
According to our records, [redacted] submitted a subscription order for [redacted]. According to [redacted]...

[redacted] received her subscription to People StyleWatch when she made a purchase on JustFab. The magazine subscription was included with her purchase on JustFab, and there are no billing efforts associated with the account.  Please be assured, according to [redacted] called them yesterday and her cancellation was processed.
If I can be of further assistance, please feel free to contact me directly.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted]:This e-mail is in response to [redacted]'s rebuttal regarding the ENTERTAINMENT WEEKLY Magazine subscription.  I appreciate this opportunity to respond.Attached is a copy of the Special Renewal Bonus offer that [redacted] initially responded to in May 2013.  The special term and value was 26 issues for $26.96.  If [redacted] does not want to continue receiving ENTERTAINMENT WEEKLY Magazine, we ask she let us know so we can cancel the order and cease all billing efforts for the January **, 2015, renewal order.Again, we apologize for any inconvenience this matter may have caused [redacted].Sincerely,[redacted] for[redacted], Time Inc.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted]/Revdex.com Mediation:As discussed, we have processed a 2-month complimentary order for [redacted] and the new expiration date of the print subscription is 6/**/17.  Also as discussed, we did not find any errors by our customer service team in handling this subscription and the complimentary 2-month extension is a goodwill gesture on our part.Thank you for your assistance on this matter.Sincerely,Betsy L[redacted], Time Inc.

Dear Revdex.com Mediation Department: Thank you for forwarding [redacted]'s concerns regarding ALL YOU magazine which ceased publication in December 2015.  Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU...

subscription.  We certainly apologize to [redacted] for any inconvenience she may have experienced. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Yes, the case as been resolved...I have been notified by Time, Inc. the situation has been rectified.Thank You![redacted]

Dear Revdex.com Mediation:Thank you for forwarding [redacted] concerns regarding PEOPLE, a Time Inc. publication.  I appreciate this opportunity to be of assistance.According to our records we processed a 54-issue order of PEOPLE Magazine on September **, 2016.  First payment of $29.70 was...

received on November ** 2016, which left a balance of $59.40.  The next payment was received on November **, 2016 but did not process. This new order for PEOPLE (processed September 2016) was scheduled to begin serving issues on December *, 2016, to expire October *, 2017. The previous PEOPLE subscription on file for [redacted] was cancelled on May *, 2016 when the charge of $66.95 was disputed with the credit card company and a charge back was processed. The last issue served was cover date May **, 2016.In any event, a refund has been issued for [redacted] September **, 2016 PEOPLE subscription order.  If there has been any misunderstanding, we certainly apologize.Sincerely,Betsy L[redacted], Time Inc.

Dear...

[redacted]:This email is in response to the complaint filed by [redacted] with your office regarding SPORTS ILLUSTRATED Magazine, a Time Inc. publication.  I appreciate this opportunity to respond.I would like to explain that we do not enter orders without receiving what we believe to be the proper authorization to do so.  A review of our customer transaction records indicates that the SPORTS ILLUSTRATED and SPORTS ILLUSTRATED KIDS Magazine subscriptions were a result of a special Finish Line partnership.  Once a purchase is made at Finish Line, a store clerk explains the complete terms of the SPORTS ILLUSTRATED and SPORTS ILLUSTRATED KIDS offer to the customer.  At the counter, the customer is offered ten risk-free issues of the SPORTS ILLUSTRATED Magazine and two risk-free issues of SPORTS ILLUSTRATED KIDS and if they want the offer, they sign up on the electronic pinpad.  The clerk also states tha the customer would be automatically charged after the trial issues unles he or she cancels.The customer is given a takeaway brochure, and it states that SPORTS ILLUSTRATED and SPORTS ILLUSTRATED KIDS will charge the customer's credit/debit card for the subcription after the trial issues unless we receive a request to cancel.  We also send a reminder notice to customers soon after an order is received, explaining the program again.  Both the brochure and the reminder notice list a toll-free number for any cancellations.  The toll-free number is also listed on the credit card statement that includes the subscription charge.As requested, the SPORTS ILLUSTRATED KIDS Magazine subscription was immediately canceled on November **, 2014, and a full refund of $24.95 was issued.  This refund will appear on [redacted]'s credit/debit card statement within 30 to 60 days depending upon his credit/debit card billing cycle.  On the other hand, since the SPORTS ILLUSTRATED Magazine subscription was canceled (September **, 2014) within the risk-free trial period, there was no charge for the order.I appreciate this opportunity to be of service.Sincerely,[redacted] for[redacted], Time Inc, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  My credit card was credited back although I would have liked to continue to receive this magazine and only wanted the missing issue really.  I did receive an issue of Entertainment Weekly by [redacted]  but it does not look like below although says Fall TV Preview double issue  so I am not sure complaint IS resolved & I see no way to respond to the message other than saying it’s unresolved. I am attaching a picture of the cover of the issue I have been trying to receive in hopes you can send this on as no one seems to understand what issue I am referring to.  Thank you nswer Here]
 [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com Mediator:According to our records, this is the first notice received regarding this complaint.  We never received the December *, 2014 first notice via e-mail.In any event, we are investigating now and will post a response as soon as possible.Sincerely,[redacted], Time Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]s concerns regarding PEOPLE, a Time Inc. publication.  I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience she may have experienced.  Please be...

assured we have cancelled the PEOPLE subscription including further billing efforts.  For your records, attached is a copy of the order card mailed back to us.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You can see clearly that I signed up for a ONE-YEAR subscription. I was charged for 2 years, and the company automatically renewed me for 2 years, and immediately tried to renew me for an additional 3rd year on top of this. I signed up for one year only, and they charged me double, lying that I had signed up for 2 years. This is merely proof that this company is a complete scam.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. I did get a reasonable explanation regarding the mystery going on with my dad's address. The business blames the post service, but the post service obviously gets the address from The Times. Since I have provided the correct address, and the correct address was always available in the online account, it is not the post office that should be blamed, I suspect. especially because all the other mail has been delivered to the same address without problems for over a decade.2. In which form was the refund issued? It's pretty impossible for me to go through all my credit card statements now to verify that I in fact got the refund.3. I am constantly getting lots of advertisement emails from this business, so they have my email on file. But why was not I even notified that they cancelled my dad's account? 4. Where are all the missing issues starting from May 2015, as it was promised me by The Times' customer service when I called in August?5. If the business could not deliver the issues of the magazine before, do they really think I will trust their promise to deliver the "3 complimentary" issues now? And if, in fact, they can deliver those, why was it so impossible for them to do it awhile ago?This whole customer service attitude looks like a big fraud to me. With all my respect to Revdex.com, how can this business get an A in your ratings? Just look at the number of the complaint from people concerning The Times, this is unacceptable!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Dear [redacted]We are in receipt of the complaint filed by [redacted] with your office regarding SOUTHERN LIVING Magazine.  I appreciate this opportunity to respond.In reviewing our customer transaction records, our records confirm the December *, 2014, renewal order was previously...

canceled on March **, 2015, and all billing activities ceased.  Since our billing invoices are generated in advance, it is possible an invoice was mailed prior to us receiving [redacted]'s cancellation request.  In any event, we certainly apologize for any inconvenience this matter may have caused.I appreciate this opportunity to be of service.Sincerely,[redacted] for[redacted], Time Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding ALL YOU magazine which ceased publication in December 2015.  Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.  We...

certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Betsy L[redacted], Time Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding Heather/Cody Noe's concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication.  I appreciate this opportunity to be of assistance.According to our records, we received instructions to process a 60-issue order (for $20.00) of SPORTS...

ILLUSTRATED magazine on September **, 2015.  Attached is a sample of the online form for the SPORTS ILLUSTRATED order submitted by [redacted].  Gift was not included and mailed because the appropriate box was not checked off.  Please ask Heather/Cody Noe to indicate which gift they prefer:  SI Athletic bag, Thermal shirt, or Scan radio.  Please also indicate size (Large, XLarge, XXLarge).Upon receipt of the Noe family's preference, we will expedite delivery of the gift.  Sincerely, Betsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have a receipt/ money order in front of me here. Please let me know where to send a copy of my receipt as proof. Perhaps other have nothing better to do than make dishonest allegations but I am not 1 of them. I want what's fair and right. I don't know about you but $67 is not pocket change.Sincerely,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]