Time, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unacceptable business practices! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com Mediation:Thank you for forwarding [redacted]'s concerns.  Please be assured the remaining issues of [redacted]'s ALL YOU account has been transferred to REAL SIMPLE.  Service will begin May 2016 to December 2017.If [redacted] wishes to cancel REAL SIMPLE and receive a...

refund instead, please let us know.  We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Betsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com Mediation:Thank you for forwarding [redacted] concerns regarding ALL YOU, a Time Inc. publication.  As [redacted] noted, ALL YOU has ceased publication (as of December 2014).  I appreciate this opportunity to be of assistance and certainly apologize to [redacted] for any...

inconvenience she may have experienced.  According to our records, [redacted]'s ALL YOU 22-issue subscription order was placed through an agency (GREAT AMERICAN OPPORTUNITIES).  Two issues of ALL YOU were mailed to [redacted] and a refund of $11.82 was mailed on 3/**/16.  For [redacted]'s information, the toll-free number for Great American Opportunities is ###-###-####.If I can be of further assistance, please feel free to contact me directly.Sincerely,Betsy L[redacted], Time Inc.

Dear Revdex.com Mediation Department:Thank you for your forwarding [redacted]s concerns regarding PEOPLE, a Time Inc. publication.  I appreciate this opportunity to be of assistance.We checked our subscriber records and found that we processed a 107-issue order of PEOPLE Magazine in accordance...

with the attached order card mailed back to us on July *, 2014.  In any event, please be assured the subscription has been cancelled and a refund was issued on December **, 2014.We certainly apologize to [redacted] Link for any misunderstanding and inconvenience.  If I can be of further assistance, please feel free to contact me directly.Sincerely,[redacted] Time Inc.

Dear Revdex.com Mediation Department:We acknowledge receipt of [redacted]'s 1/**/15 posting.  Yes there was a new order processed for [redacted] on January **, 2015 which will begin serving isues February *, 2015, to continue through February *, 2016.  In the meantime, our customer service team will mail the January PEOPLE magazine issues to [redacted] until the February start of the subscription.We certainly apologize for any inconvenience and misunderstanding that may have transpired on [redacted]'s PEOPLE subscription.  I have asked my colleague [redacted] to contact [redacted] by phone to respond to any further questions.  [redacted] called today and left a message for [redacted].  [redacted] can be reached directly at toll free ###-###-####.  Lastly we have processed a 3-month complimentary subscription which will extend [redacted]'s PEOPLE magazine subscription through May *, 2016.  Again please extend our apologies to [redacted].Sincerely,[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted]:This letter is in response to [redacted]'s concerns regarding a check that was sent to SOUTHERN LIVING Magazine in error.In reviewing our records, we have been able to determine that check no. [redacted] in the amount of $167.17 was returned to our office via U.S. Mail on August **, 2014, which included [redacted]'s billing invoice for her SOUTHERN LIVING Magazine subscription.In any event, let me assure you we are sending check no. [redacted] to [redacted] via [redacted] overnight delivery on February **, 2015.  In the meantime, I have attached a copy of the refund check for your records.We appreciate this opportunity to be of assistance and apologize for any inconvenience this matter has caused.Sincerely,[redacted]

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding FOOD & WINE, published by Time Inc. Please be assured we have cancelled the FOOD & WINE books account including any billing efforts.  We certainly apologize to [redacted] for any...

inconvenience she may have experienced.  The FOOD & WINE magazine subscription will continue through 2017.  There is no billing on the magazine subscription, compliments of De Gustibus cooking class.I appreciate this opportunity to be of assistance.Sincerely,Betsy L[redacted], Time Inc.

Dear [redacted]This e-mail is a follow-up to the complaint filed by [redacted] with your office regarding the ENTERTAINMENT WEEKLY Magazine, a Time Inc. publication.  I appreciate this opportunity to respond.First, I would like to apologize for the very frustrating experiences [redacted] has...

encountered while trying to resolve this matter.  It appears we inadvertently processed [redacted]'s gift renewal incorrectly but be assured we have adjusted our records and the subscription will begin with the June **, 2015 issue.  Our records indicate we have received two installment payments of $18.70 totaling $37.40, with a balance due of $18.70.  As a goodwill gesture, we have waived the balance and canceled further billing efforts.  If we can be of further assistance, please feel free to contact me directly.Sincerely,
[redacted]
[redacted]?

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication.  I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] for any inconvenience he may have...

experienced.  Due to unfortunate and unforeseen delays with the overseas factory, the KC performer jackets have not arrived and tentative US arrival is in August or latest September.  In the meantime, I have asked our customer service premium team to send one KC polo shirt to [redacted] via overnight delivery in addition to the KC performer jacket he will receive in August or September.  If [redacted] still wishes to cancel his Sports Illustrated subscription, he may certainly do so. [redacted] may contact our Consumer Affairs team directly at toll free ###-###-#### for special assistance.  Sincerely,Betsy L[redacted], Time Inc.

Dear [redacted]:I write in response to the complaint [redacted] filed with your office regarding the PEOPLE STYLEWATCH and PEOPLE Magazine, a Time Inc. publications.  I appreciate this opportunity to clarify any misunderstanding.In reviewing our customer transaction records, I show the...

attached PEOPLE STYLEWATCH Last Chance Renewal Offer form was returned to our office via [redacted]   Although [redacted] did not select the term and value, you will notice the “YES” sticker is affixed and the “bill me later” option is selected.  Therefore, we processed the renewal order for the lowest term 1-year (11 issues) just $21.89.  Since we are only able to service an unpaid account for a limited time, the delivery service was suspended on February **, 2015.  In accordance to [redacted]’s complaint, we have canceled the PEOPLE STYLEWATCH Magazine order and ceased all billing efforts.With respect to the refund, I show a 1-year (53-issue) subscription to PEOPLE Magazine for $200.87 was processed via the Internet on March *, 2015, which included the full subscription payment.  On the same day, [redacted] notified us to cancel the magazine order. Because we had not received validation of the [redacted] Credit payment a partial refund of $197.08 was issued.  Please be assured the remaining balance of $3.97 for a total refund of $200.87 was credited back to the [redacted] Credit Card Ending [redacted] Exp. 07/** on March **, 2015. [redacted] should allow up to 10 business days for the credit to be deposited.We certainly apologize for any inconvenience [redacted] may have experienced.Sincerely,[redacted] for [redacted], Time Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding ALL YOU magazine which ceased publication in December 2015.  Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.We certainly...

apologize to [redacted] for any inconvenience she may have experienced. Sincerely, T. P[redacted] forBetsy L[redacted], Time Inc.

Dear [redacted]:We are in receipt of the complaint filed by [redacted] with your office regarding COOKING LIGHT magazine, a Time Inc. publication.  I appreciate this opportunity to respond.I would like to begin by offering apologies to [redacted] for the troubles she may have encountered...

while trying to resolve this matter.  Our records show that the attached Gift Subscription Renewal order was returned to our office via U.S. Mail; and in accordance with the terms of the subscription card, orders and/or renewals were processed on December **, 2014, for $67, to serve the following: [redacted], [redacted], [redacted], [redacted].  As you see on the order card, the "Bill me later" option was selected.  We have no record that payment was received.Since were are only able to service an unpaid account for a limited time, the delivery service was suspended March **, 2015.  However, we continued to send billing providing [redacted] the opportunity to continue the subscription or notify us to cancel.  We suggest that, in order to resolve this matter, [redacted] provide us with a copy of the front/back of the canceled check.Please note that prior to the above mentioned December 2014 order, [redacted] had an existing gift order for [redacted] which was processed which processed on March **, 2014, for 12 issues @ $18.  The delivery service included the May *, 2014, issue through the copy dated April *, 2015.  The March 2014 order was paid in full via credit card on March **, 2014.I apologize for any inconvenience this matter may have caused and appreciate this opportunity to be of service.Sincerely,T. Patterson for Betsy L[redacted], Time Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding MONEY, a Time Inc. publication.  I appreciate this opportunity to be of assistance.  According to our records, the MONEY magazine subscription was submitted by Strategic Media, a magazine...

subscription agent. If the customer has further concerns, we ask that they contact the magazine agent directly at ###-###-####.  Please be assured there are no billing efforts for the MONEY subscription and we have cancelled [redacted] account from our end. In any event, I would like to apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Betsy L[redacted], Time Inc.

Dear Mediator:We are in receipt of the complaint on behalf of [redacted] with your office.  We researched the account on behalf of [redacted], a Time Inc. publication, and now provide the following response:We are sorry to learn [redacted] did not receive the [redacted] Hand Lotion,...

which according to our records was previously mailed to [redacted].  Nonetheless, another [redacted] Hand Lotion was mailed to [redacted] on July *, 2015.  In an attempt to prevent future problems, an email was sent directly to [redacted] advising another gift is forth coming.I appreciate this opportunity to be of service and apologize for any inconvenience this matter has caused.Sincerely,[redacted] for[redacted], Time Inc.

Dear Revdex.com Mediation Department: Thank you for forwarding [redacted]'s concerns regarding ALL YOU magazine which ceased publication in December 2015.  Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU...

subscription.  We certainly apologize to [redacted] for any inconvenience she may have experienced. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted]:We are in receipt of the complaint filed by [redacted] with your office regarding ENTERTAINMENT WEEKLY Magazine.  I appreciate this opportunity to respond.In reviewing our customer transaction records, I show [redacted] accepted a Special Renewal Bonus Rate for 26 issues from...

ENTERTAINMENT WEEKLY via the Internet on May **, 2013, which included all the features of the Subscriber's Automatic Renewal Program.  As described in the Automatic Renewal Program:  "We'll continue ENTERTAINMENT WEEKLY subscription as long as you wish, without interruption, unless you tell us to stop.  You may cancel at any time during your subscription by contacting customer service and receive a full refund for all unmailed issues.  You authorized ENTERTAINMENT WEEKLY to charge your credit/debit card now at the price indicated above, and in time for you to lock in your savings then in effect for each new annual subscription term.  If we cannot charge your card, we will send you a bill for the regular subscription price and you will not receive a 10% discount."With respect to [redacted]'s concerns, our records indicate the August 2014 payment of $34.95 was applied to her June 2014 renewal order.  The delivery service included July **, 2014 through February **, 2015.  As outlined in the terms of the automatic renewal program, the subscription will continue unless we are notified to cancel.  Therefore, the ENTERTAINMENT WEEKLY Magazine was renewed on January **, 2015, for the next 26-issue term at $39.95.  If [redacted] does not want to continue receiving ENTERTAINMENT WEEKLY Magazine, we ask she let us know immediately so we can cancel the order and cease all billing efforts.We certainly apologize for any inconvenience [redacted] may have experienced.  I appreciate this opportunity to be of service.Sincerely,[redacted] for [redacted], Time Inc.