Time, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that, though this resolution is not satisfactory to me and the matter has not been clarified or resolved to my liking, dealing with this business further is a pure waste of time, so I consider this matter closed and will know to stay away from this publishing company in the future.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Thank you all
for working on this case and providing timely responses.  This is highly appreciated.
  Sunset first
says “delivery in for US only” and then the “rate to deliver to an
international address is $62”.So, what is it?  Delivery outside US is actually available!?
If you look in
the order form, in big letters the (promotional) price for the gifts are
clearly stated ($15 1st Gift and $12 2nd Gift) with the international addresses
listed!And there is no
price such as the ominous $62 anywhere mentioned on the order form!
   
Or is it
acceptable practice to mail to customers and provide an offer just to then
declare it with some cryptic fine print null and void?So: why send
out this “Gift Subscription Renewal Service” in the first place, if not as some (perceived) bait
and switch offer?
    
Is Sunset
really excusing all this run-around for now nine(9) months(!) with Customer
Service with “a system error”???
   
I am sorry, but
with all this ordeal, the back and forth with poorly trained(?) customer
service and order management, misplacing or misrouting my payments a few times
in the interim, it more appears to be a whole slew of “system errors”, starting
with False and Misleading Advertisement, the (again) different messages from Customer
Service and Order Management.  What are
the corrective actions w/i Sunset Magazine, calling for an audit and review of
policies, while also addressing the culprit of those “system errors” ?
   
Consequently,
if I may, I have to insist to fulfill my requirements as stated in my original
Complaint Form:  (quote)   
“I have spent now over
8 (eight) hours dealing wiht this matter, and in my letter **Apr2015 I again carefully
documented the matter, and I also provided an invoice to reimburse me of my efforts (then 7 hours).
“I see this as appropriate penalty, otherwise nothing
is going to change!  
“I am looking forward to the check from Sunset
magazine to cover my, well, pain and suffering, and an apology
together with another year of free
renewals of all subsrciptions!” 
(i.e., not just one month!)
 
 I am looking forward to a close as outlined in my terms.  
Thank you and best regards,       [redacted]
 
 
[redacted]
[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I still have not received any communication directly from Time Magazine and wonder what additional recourse I will have if the offer they say they have provided does not materialize.
Sincerely,
[redacted]

Dear [redacted]:We have processed a complimentary five (5) issues for [redacted] and the new expiration of the subscription is August **, 2017.  Thank you. T. P[redacted] for Betsy L[redacted], Time Inc.

Revdex.com,As stated in my complaint, I've contacted [redacted] magazine repeatedly in regards to not getting the VIP box I paid for. In my last correspondence with them they stated that they didn't have the VIP boxes in stock and I needed to wait two more months. After contacting Revdex.com, I...

have the very VIP box they said was "out of stock" fed exed to my home! While I'm satisfied with the response, I cant help but note that the only reason I got the VIP box I paid for was solely because I contacted Revdex.com! Hopefully, I won't need to contact you again if I don't get the 3rd box I paid for when that is released.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com Mediation Department:
Thank you for forwarding [redacted]'s concerns regarding ALL YOU
magazine which ceased publication in December 2015.  Please be assured a
refund has been processed to [redacted] for the remaining unserved
issues of the ALL YOU subscription. ...


We certainly apologize to [redacted] for any
inconvenience she may have experienced.
Sincerely,

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding PEOPLE, a Time Inc. publication.  I appreciate this opportunity to be of assistance.I checked with our customer service team and it appears that we received a notification of NCOA...

(National change of address) from the [redacted] on 1/*/15 to update the address from [redacted]  
                   [redacted]  
[redacted]           [redacted] to: [redacted]      
                      
[redacted]     
[redacted]        [redacted]In any event, we have cancelled the PEOPLE subscription and removed your mother's name from our list(s).  We certainly sincerely apologize for any inconvenience your family may have experienced.  Sincerely,[redacted], Time Inc.

Time, Inc ...Despicable customer service. They decided to save money and pay a "man in a van" to throw my monthly magazine subscription somewhere in my driveway. Are we back in the 60"s? This man did not even look at the name on the subscription. I would not know I had the magazine unless I happened to be outside looking around. It was not "placed on my doorstep" as their advertising said. I called and told them to mail it, or cancel it. This is also a safety concern for me when I am traveling...to have a magazine laying around the driveway, not picked up. BAD!

Then when trying to reach customer service as they claimed they did not get $12 electronically paid by my bank, they stopped delivery. Huh...I spend 2.5 hours on this, talked with my bank, they sent it. I confirmed addresses, account numbers etc. I was going to go ahead a pay via a charge card, but wanted some thing for all my trouble. The bank stop payment was $36, which they waived. They were also kind enough to send them a letter that they were paid on 2/16 and included all the information. ZERO from Time INC

I cancelled not only this magazine, but another one. I just don't want to do business with a company such as this

Review: PEOPLE MAGAZINE PERFORMED AN UNAUTHORIZED PROCEDURE TO MY CREDIT CARD. I was notified by [redacted] that on 07/**/2015 they submitted to my credit card a payment of $136.21. This was to renew an existing subscription that I did not intend to renew. I had no knowledge that this was being charged. I want this amount stopped, and I have already contacted them and my credit card company. I think this is a subversive means to get a renewal. I think they should be stopped. They think that because it was done on the Internet that they are no accountable to anyone. THE PUBLIC SHOULD KNOW OF THEIR ABUSES AND THEIR UNAUTHORIZED USE OF CREDIT CARD INFORMATION.Desired Settlement: I want them to return the money, in case the transaction clears before it can be stopped. $136.21 and no further action against my credit card. Also, this report published and a bad mark against them.

Business

Response:

Dear Mediator:We are in receipt of the complaint filed by [redacted] with your office regarding [redacted], a Time Inc. publication. WE researched the account on behalf of [redacted], and now provide the following response:According to our research, [redacted] accepted a 1-year (54-issue) order to [redacted] via the Internet on August **, 2014, which included all the features of the Subscriber's Automatic Renewal Program. As described in the Automatic Renewal Details: "We will bill you or charge your credit/debit or [redacted] account at the price above and before each new subscription term at the low rate then in effect, until you cancel, which you can do at any time by contacting customer service."As outlined in the terms of the automatic renewal program, the subscription will continue unless we are notified to cancel. Our records confirm we have not received any correspondence from [redacted]; therefore, the [redacted] subscription was renewed on July **, 2015. The full subscription payment of $136.21 was submitted to her [redacted] account on July **, 2015.When [redacted] disputed the $136.21 credit card payment with her financial institution, a chargeback of $136.21 was processed on August *, 2015.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,T. P[redacted] forBetsy L[redacted], Time Inc.?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: on **-August-2014 I ordered Sunset renewal subscription, filling out Sunset mailed forms ("tell us what to do about [redacted]"), and providing the checks for the total amounts listed. The checks had been cashed by [redacted]-Aug. Since then there was "confusion" about said order. After some calls with customer service, I then received postcard from Sunset Customer Service dated **-Nov-2014 stating, "Be assured, we have your payment on file, and your account is paid in full.". Then more invoices followed, checks (already cashed!) got lost. Overall, Sunset Magazine insists on add'l payments! I called customer service again, but then, when I got resolutions someone else later reverses? I had email correspondence, but they simply ignore the valid contract (Sunset providing an offer, I accepted and sent checks that then Sunset cashed)! On each of their invoices I send a mail with document clearly showing I accepted their order and paid in full; but to no avail! I spend countless hours on what should have been a simple renewal order, and I have to deal with an unprofessional department, I am not amused!

Product_Or_Service: gift subscription renewal serv

Order_Number: [redacted],

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Sunset Customer Service and order processing need to be audited and their policies reviewed and corrected.It is appalling that Sunset fails to fulfill thier promises; as if "bait and switch" were common practice!This needs to change!An order placed in August and after 8 months still a run around!? The left hand not knowing or accepting what the right is doing.I have spent now over 8 (eight) hours dealing wiht this matter, and in my letter **-Ap

Business

Response:

Dear [redacted]:We are in receipt of the complaint filed by [redacted] with your office regarding SUNSET, a [redacted]. publication. I appreciate this opportunity to respond.I would like to begin by offering my apologies to [redacted] for the troubles he has encountered while trying to resolve this matter. As a consumer based operation, we value his commitment and loyalty to SUNSET Magazine.For your reference, please see attached copy of the Gift Subscription Renewal Services Form mailed back to us by [redacted] to submit his subscription orders. As stated in the right bottom corner, our copy readers that "Delivery is for US only." Our investigation showed that due to a system error, we processed all the gift subscriptions listed on the Renewal Form including ones for International gift recipients. In any event, let me assure you we have made the necessary adjustments to cease all billing activities. The rate to deliver to an international address is $62; however, please note we have waived any extra charges and [redacted]'s account is now indicated as paid in full. In addition we have taken measures to ensure each gift recipient have the same expiration date. [redacted]'s expiration is February 2018.I appreciate this opportunity to be of service and apologize for any inconvenience this matter has caused.Sincerely,[redacted] for [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you all

for working on this case and providing timely responses. This is highly appreciated.

Sunset first

says “delivery in for US only” and then the “rate to deliver to an

international address is $62”.So, what is it? Delivery outside US is actually available!?

If you look in

the order form, in big letters the (promotional) price for the gifts are

clearly stated ($15 1st Gift and $12 2nd Gift) with the international addresses

listed!And there is no

price such as the ominous $62 anywhere mentioned on the order form!

Or is it

acceptable practice to mail to customers and provide an offer just to then

declare it with some cryptic fine print null and void?So: why send

out this “Gift Subscription Renewal Service” in the first place, if not as some (perceived) bait

and switch offer?

Is Sunset

really excusing all this run-around for now nine(9) months(!) with Customer

Service with “a system error”???

I am sorry, but

with all this ordeal, the back and forth with poorly trained(?) customer

service and order management, misplacing or misrouting my payments a few times

in the interim, it more appears to be a whole slew of “system errors”, starting

with False and Misleading Advertisement, the (again) different messages from Customer

Service and Order Management. What are

the corrective actions w/i Sunset Magazine, calling for an audit and review of

policies, while also addressing the culprit of those “system errors” ?

Consequently,

if I may, I have to insist to fulfill my requirements as stated in my original

Complaint Form: (quote)

“I have spent now over

8 (eight) hours dealing wiht this matter, and in my letter **Apr2015 I again carefully

documented the matter, and I also provided an invoice to reimburse me of my efforts (then 7 hours).

“I see this as appropriate penalty, otherwise nothing

is going to change!

“I am looking forward to the check from Sunset

magazine to cover my, well, pain and suffering, and an apology

together with another year of free

renewals of all subsrciptions!”

(i.e., not just one month!)

I am looking forward to a close as outlined in my terms.

Thank you and best regards, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have no idea why these are being sent been throwing them away asked them to stop but they have notDesired Settlement: Explain how they started to send these and why, we called but when we did they said their server is down mean while the magazines keep coming still no idea how this happened unless one of those things someone attaches to an order unknown to my self disabled senior, mental

Business

Response:

Dear Revdex.com Mediation:

Thank you for forwarding [redacted]'s concerns regarding ENTERTAINMENT WEEKLY, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we processed a 52-issue subscription for ENTERTAINMENT WEEKLY on November **, 2013, which was included with a Ticket Solutions purchase. There are no billing efforts associated with this order. Please be assured the order has been cancelled.

If I can be of further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Review: I received an invoice from Time Inc. located at [redacted]. The invoice appears to be for 13 issues of "Instyle" Magazine. I did not subscribe to this magazine. Although we have been receiving them in the mail for unknown reasons. I don't subscribe to any Magazines, ever. I'm not sure where they got my information or if someone is tring to ruin my credit, etc.... I have never ordered a subscrition of Instyle Magazine. I do not want to receive magazines in the mail from Time Publishers.Desired Settlement: I would like a letter with Letter Head from Time Inc. or Instyle Magazine stating that they acknowledge my complaint and have removed my name from any subscriptions, and cancel the account with a ZERO balance, asap. I do not want to receive magazines in the mail from Time Publishers.

Business

Response:

Dear Dispute Resolution Service

This email is in response to the case filed by [redacted] with your office. I appreciate this opportunity to respond.

In reviewing our customer transaction records, I show that [redacted] responded to a special promotion for INSTYLE magazine that was presented to her at Ulta Salon, which was part of the automatic renewal program. Under the terms of the program, the subscription would continue to renew unless we are notified to cancel. The complete terms of the program are provided at the time of the original order, and a reminder is sent to consumers several weeks prior to renewal in order to give them an opportunity to cancel the subscription beefore their account is charged or billed. Please note, consumers are never under any obligation to renew and may cancel at any time.

As stated on the promotion, "Thank you for accepting the INSTYLE 2 month trial offer with automatic renewal. For your convenience, after the initial subscription term should you decide to continue with the magazine, do nothing. By signing below, you authorize the transfer from your credit/debit card account information to INSTYLE, and the magazine to charge your credit/debit card at the price of $24.95 for the initial subscription term which includes the cost of 2 preview issues plus 11 more for a total of 13 monthly issues and every year after that at the guaranteed low price then in effect, or until you tell them to stop. Should you decide to cancel by calling ###-###-####, you will receive a prompt courteous refund for all unmailed issues. If you cancel during our 2 trial issues, your card will not be charged and your issues will stop immediately. Don't forget to take the reference guide with you for your records."

In accordance to this request, the magazine order was immediately cancelled on December **, 2013, and all billing efforts ceased. Also, we have added [redacted]'s name to our Do Not Promote Mailing List. For her information, this removal process can take up to three months to be completed. In the interim, we ask that [redacted]'s disregard any further notices she may receive as we may not be able to intercept them in the mail.

I appreciate this opportunity to be of service. Please do not hesitate to contact us at ###-###-#### if we can be of further assistance.

Sincerely,

Review: I sent a check #[redacted] in the amount of $20.00 to renew my subscription on 11-**-13 the check cleared the bank on 11-**-13. I was to receive 37 issues plus a free gift. Starting in April, 2014 each monthly issue said it was time to renew and each month I called and explained the problem and was told it's corrected. July 2014 was my last issue I sent a copy of my canceled check and they still want me to renewDesired Settlement: I would like a full refund plus $20.00 for my trouble. A total of $40.00

Business

Response:

Dear Revdex.com Mediation:

Thank you for forwarding [redacted]'s concerns regarding GOLF, a Time Inc. publication. I appreciate this opportunity to be of assistance.

We checked our subscriber records and it appears [redacted]'s address for the GOLF subscription was inadvertently linked to another address on file [redacted]. Please be assured we have adjusted our records to [redacted] and a refund check for $20.00 will be mailed shortly. In addition, we have processed a complimentary 6-month GOLF subscription for [redacted] which will extend his expiration date to July 2017.

We certainly apologize to [redacted] for any inconvenience he may have experienced. [redacted] will also receive another GOLF umbrella which is being mailed to the [redacted] address.

If I can be of further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Three years ago I sent Money Magazine $30 under their guarantee of Saving $1500 by reading their magazine or they would refund the entire $30 subscription. I did not save anything by reading my Money subscription and requested the refund of my $30. Money Magazine sent me a refund of $3.08. They still owe me $27.

Product_Or_Service: Money Magazine1Desired Settlement: DesiredSettlementID: Refund

I am requesting the remainder of the $30 subscription fee, which is $27.

Business

Response:

[redacted]:

This email is in response to the complaint filed by [redacted] with your office regarding MONEY Magazine, a Time Inc.

publication. I appreciate this opportunity to respond.

In accordance to [redacted]’s request, a cancellation was processed on June **, 2014, and a partial refund of$3.08 was issued. Attached you will find a copy of the refund check #[redacted] for the remaining balance of $26.92. The refund check is being mailed directly to [redacted] via FedEx under [redacted].

I appreciate this opportunity to be of sevice.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you kindly for resolving this issue. I received the payment from Money today. I would never have received it without your assistance. Thanks again for your help.

#[redacted]

Sincerely,

Review: I have a charge for $50 charge from sports illustrated for a 1 year subscription which I did not agree to or sign up for.Desired Settlement: i'd like a refund for what they changed me and I never approved.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience he may have experienced. According to our customer transaction records, [redacted] accepted the special promotion for SPORTS ILLUSTRATED on August **, 2014 when a purchase was made at a Finish Line store. Once a purchase is made at Finish Line, a Finish Line clerk provides the customer with a brochure describing the benefits of the automatic renewal program and offers the customer 3 months risk free of Sports Illustrated Magazine. At checkout, the customer must sign the electronic signature pad that states he or she understands that their credit card/debit card and billing information will be sent to SPORTS ILLUSTRATED and that the magazine subscription will then automatically renew. We also send a reminder notice to customers soon after an order is received explaining the program again. Both the brochure and the reminder notice list a toll-free number for any cancellations. The toll-free number is also listed on the credit card/debit card statement that includes the subscription charge. Please note that customers are given an opportunity to cancel this subscription at any time. Indeed, an 800 number is included in the customer’s credit card/debit card statement for that purpose. Our records confirm that the SPORTS ILLUSTRATED Magazine subscription was cancelled on November **, 2014, after 16 issues were served. In addition, a full refund of $49.95 was immediately issued back to [redacted]. For your records, attached is a copy of the customer's electronic signature from Finish Line.Sincerely,[redacted]?

Review: On 10/*/13, I inadvertently mailed a check in the amount of $262.28 made payable to the 'kings country club' to People Stylewatch/In style magazine. The check was deposited by In style on 10/**/13. I have called the company 6 times in an effort to get a refund. I have faxed my request with a copy of the check on 11/*/13, 11/**/13 and I emailed it on 12/*/13. On 12/*/13, 12/*/13 and 12/**/13 I was told they DID receive my money, my request for refund and someone would call me back that same day to set up a refund. Noone ever calls me back and here it is 2 months later without my money.Desired Settlement: I understand the initial mistake was mine but this is ridiculous. I want my money back.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns. Please be assured the refund check was issued to [redacted] on December **, 2013 and our records confirm the check has been cashed.

We certainly apologize for any inconvenience [redacted] may have experienced. Again thank you for bringing this matter to our attention.

Sincerely,

Betsy Lutero, Time Inc.

Review: I placed a subscription order for my father to Sports Illustrated on Feb. *, 2013 and I received an email instantly confirming the price and length of subscription. The email stated - "To confirm your order details, you pay only $26.00 for one year, plus any applicable taxes." When checking my bank statement on July **, I noticed I had been charged a renewal price of $29.95 on July **. I called the customer service number and the gentleman stated that my subscription was for 6 months. I offered to send the email confirmation and did so. I received an email back stating the subscription was for 6 months and if I wanted to cancel I could do so. I did cancel and request a refund.Desired Settlement: Sports Illustrated is not honoring the confirmation statement that they sent in the email and I believe they should do so and continue the subscription for the remaining 6 months.

Business

Response:

Dear Revdex.com Mediation Dept:

Thank you for forwarding [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, [redacted] responded to our "Subscribe to Sports Illustrated and get an NFL Team Performer Jacket FREE" online promotion on February *, 2013. The choices indicated were: term, 28-issues for $26.00; team, New Orleans. Subsequently the two free items were mailed to her in size XL: a New Orleans performer jacket and New Orleans retro t-shirt. In total 28 issues of the magazine were mailed to [redacted] through August **, 2013. In any event, the SPORTS ILLUSTRATED subscription has been cancelled and a refund for $29.00 was issued on August *, 2013.

If there has been any misunderstanding or inconvenience, we certainly apologize to [redacted].

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company did not acknowledge they made a mistake. The confirmation email I received stated the terms; therefore, those terms should have been honored. The subscription was a gift so I never received any other confirmation. Only that email was received.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

This email is in response to [redacted]'s rebuttal regarding the SPORTS ILLUSTRATED magazine subscription.

Let me assure you that I have arranged for [redacted] to receive a free complimentary 6-month subscription to SPORTS ILLUSTRATED Magazine. The delivery service will begin with the September **, 2013 issue and continue through the copy dated March*, 2014.

I appreciate this opportunity to be of service.

Sincerely,

[redacted] for

[redacted], Time Inc. Law Department

Review: I had a subscription to "All You" magazine. My subscription was paid through May 2017. The magazine is no longer being published as of December 2015 and that was the last issue I received. I called in February 2016 and was told I would get a postcard to choose a different magazine. I never received said postcard nor have I received a refund. They owe me a refund on 17 issues that I paid for and will not be receiving.Desired Settlement: I would like a refund for the remaining issues.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding ALL YOU magazine which ceased publication in December 2015. Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely, T. P[redacted] forBetsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We are continuing to receive bills for a subscription that I cancelled two months ago. I have twice called customer service and been assured that it would be cancelled, but another, nastier bill came today.

Product_Or_Service: Annual Subscription to Southern Living

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

We would like the subscription cancelled and the billing stopped.

Business

Response:

Dear [redacted]We are in receipt of the complaint filed by [redacted] with your office regarding SOUTHERN LIVING Magazine. I appreciate this opportunity to respond.In reviewing our customer transaction records, our records confirm the December *, 2014, renewal order was previously canceled on March **, 2015, and all billing activities ceased. Since our billing invoices are generated in advance, it is possible an invoice was mailed prior to us receiving [redacted]'s cancellation request. In any event, we certainly apologize for any inconvenience this matter may have caused.I appreciate this opportunity to be of service.Sincerely,[redacted] for[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,