Time, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted]:This e-mail is a follow-up to [redacted]'s inquiry regarding her concern's with the COOKING LIGHT Magazine subscription.First, I would like to apologize for the very frustrating experience [redacted] has encountered while trying to resolve this matter.  Our records confirm a partial refund of $16.12 was previously processed on January **, 2015, for the November 2014 order.  The remaining balance of $3.23 for a total of $19.35 will be sent directly to [redacted] via [redacted].  For your records, the [redacted] tracking number is [redacted].I also show a full refund of $19.35 was credited back to the [redacted] Credit Card on January **, 2015, due to an order that was processed in error.  With respect to [redacted]'s concerns, we have corrected the records and canceled all orders as requested.  As a good-will gesture and for the aggravation this matter may have caused, we would like to offer [redacted] a 1-year complimentary order (without charge) to COOKING LIGHT Magazine.  We hope [redacted] will accept our offer to receive the 1-year complimentary subscription.Again, we apologize for any inconvenience [redacted] may have endured.  We appreciate this opportunity to be of service.Sincerely,[redacted] for [redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
However, I continue to express concern as to how/why this Strategic Media LLC mentioned in their response can initiate magazine subscriptions in someone's name without the person's permission/request. The consumer should not have to contact the agency when they never requested a subscription. That seems like something that should be illegal. I appreciate your help in the resolution of this matter. Thank You.
Sincerely,
[redacted] [redacted]

Dear [redacted]:As previously noted, the ESSENCE magazine subscription was submitted by [redacted], a magazine subscription agent.  IF the customer has further concerns, we ask that they contact the magazine agent directly at ###-###-####.  We have cancelled the ESSENCE subscription from our end.  Also, we have added [redacted]'s name to our Do Not Promote Mailing Lists.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,[redacted] for[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]   Last week I filed a complaint regarding the magazine All You for failing to refund my money.  I just received my refund in the mail.    I apologize, I can't find the email you had sent me about getting in touch with you if this matter gets resolved.  I thank you for your help getting my refund.   [redacted]  [redacted]

Dear [redacted]:We are in receipt of the complaint filed by [redacted] with your office regarding [redacted].  I appreciate this opportunity to respond.In reviewing our records.  I show the last order we have on file was accepted through [redacted].  In...

accordance with the order instructions, a 56 issue order for [redacted] of [redacted] for $89.04 was processed on February **, 2013, which included the NFL 2013 Raven Commemorative Package (Football, DVD, and Commemorative Book) with paid order.  The delivery service included the August **, 2014, issue through the copy dated July **, 2015.As [redacted] has noted in his inquiry, he submitted his [redacted] renewal through the "[redacted]" which is an authorized magazine subscription agency of Time Inc. nor is "[redacted]" owned or affiliated by Time Inc.  Since [redacted] did not pay order with, and pay, [redacted] Magazine directly, we are unable to honor his request for a refund of $137.20.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,[redacted] for [redacted], Time Inc.

Dear Revdex.com Mediation Department:We have also removed the email address [redacted] in all our promotion/lists.  Again we apologize to [redacted] for any inconvenience she may have experienced.  Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 Thank you-this should have been done earlier [redacted]

Dear Revdex.com Mediation:Thank you for forwarding [redacted]'s concerns regarding ENTERTAINMENT WEEKLY, a Time Inc. publication.  I appreciate this opportunity to be of assistance.We certainly apologize for any inconvenience [redacted] may have experienced.  Our customer service team...

has confirmed they mailed another issue of the ENTERTAINMENT WEEKLY special cover featuring the television show Supernatural on October **, 2016.  Sincerely,Betsy L[redacted], Time Inc.

Dear [redacted]:We are in receipt of the complaint filed by Sammy Hall with your office regarding SPORTS ILLUSTRATED magazine, a Time Inc. publication.  I appreciate this opportunity to respond.Due to an overwhelming demand for the NFL Team Sweatshirt (Philadelphia Eagles) size XXL have...

been on backorder.  Please note the NFL Team Sweatshirt (Philadelphia Eagles) was mailed from our warehouse on October *, 2015 via regular mailed.  In addition, another Sweatshirt is being mailed overnight via [redacted] courier.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,T. P[redacted] forBetsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I did not order magazines from anyone I would like to see any order forms and I do not want be charged for any magazines 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
The company refunded the payment as promised this time. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Not knowing whether they reinstated my subscription on THEIR behalf or MINE we need to find out. I waited so long for an answer that I ended up paying $4.99 plus tax to purchase the magazine from the newsstand for over a month. I then received a check in the mail from them in the amount of $98.43. In my original complaint, I stated that 2 of their customer service people informed me that my payment on Dec. *, 2014 was refunded. I also stated that my bank informed me on 2 occasions that they didn't show any credit pending. After a representative stated they would contact me and never did, my guess is that they still couldn't figure it out so in essence, mailed a check to me as opposed to crediting the credit card that I paid with Dec. [redacted].What I then did...since Time still had not responded to the complaint...was re-deposit the check into my account and turn around an RENEWED the subscription MYSELF. This is why I'm wondering if they realize that while THEY state THEY have reinstated my subscription, it was actually ME that paid for a new subscription...of which I haven't received an issue to date yet again.May I say that this is NOT my method of operation. I had no where else to turn since their account representative never called me back as he told me he would. Nothing was getting [redacted]e. I wasn't getting any magazines. They can't figure out why, after I paid my subscription in full Dec. *, 2014, that they cancelled it, claimed they refunded the money, didn't refund until my complaint, and then sent a payment in the form of a check, making me have to deposit it and renew my subscription myself.I hope this helps them try to figure out what has happened but my new subscription that I PERSONALLY renewed and paid for a week ago goes until 2016. It wasn't them reinstating it. When they check their records and see an active subscription, it was my doing and not theirs. I just wanted to make them aware of that.thank you for your time and assistance...as well as Time trying to get to the bottom of why they cancelled my subscription.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I i did receive the $33 credit for the 3rd VIP box they cancelled in violation of their agreement with me, but I still have not received the missing magazine issues ( May * and **)-- I had to call them again yesterday to request this.Further, The $10 coupon they sent for the missing item in the 2nd box is not acceptable as it requires me to make an additional purchase of a product on the People site.  This is another outrageous violation of multiple consumer laws. A consumer should not be required to make an additional purchase for something they already paid for!!  People has not kept their end of the bargain here which is why I requested a full refund; I have spent many valuable hours of my time fighting for what I was already pronised. that I should not have had to spend.    
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, they finally sent me the jacket,even though they again led and said they some other **. thank you Revdex.com. I WILL NEVER BUY FROM TIME AGAIN. VERY DISHONEST COMPNAY.
[redacted]

Dear [redacted]:This letter is in response to the rebuttal [redacted] filed with your office regarding the replacement of ENTERTAINMENT WEEKLY magazine.Our records confirm a second replacement of the ENTERTAINMENT WEEKLY Magazine Issue Dated November **, 2014, "Reunion Issue" was processed on February *, 2015.  However, the replacement was shipped via [redacted] on February *, 2015.  For your records, the Tracking number is [redacted].I appreciate this opportunity to be of service.Sincerely,[redacted] for [redacted], Time Inc.