Time, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com Mediation:Thank you for forwarding Diane Simmons's concerns regarding ALL YOU magazine.  Pursuant to Ms. S[redacted] request, we have transferred the remaining 41 issues to SUNSET magazine which is also published by Time Inc.We certainly apologize to [redacted] for any inconvenience she...

may have experienced.Sincerely,Betsy L[redacted], Time Inc.

Dear Revdex.com Mediation Department: Thank you for forwarding [redacted]'s concerns regarding ALL YOU magazine which ceased publication in December 2015.  Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.  ...

We certainly apologize to [redacted] for any inconvenience she may have experienced. Sincerely,

Dear Revdex.com Mediation Department:Thank you for forwarding Summer Lowery's concerns regarding FOOD & WINE, a Time Inc. publication.  I appreciate this opportunity to be of assistance.Please be assured we have cancelled Summer Lowery's FOOD & WINE books account including further billing...

efforts.  [redacted] may keep any books she has received with our compliments.We certainly apologize to [redacted] if there has been any misunderstanding.  Sincerely, Betsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
However, I have NOT received any refund as of this date.
Sincerely,
Christine C[redacted]

Dear Revdex.com Mediation:Thank you for forwarding [redacted] concerns regarding PEOPLE, a Time Inc. publication.  I appreciate this opportunity to be of assistance.My colleague Ben in Time Customer Service called [redacted] on May *, 2016 and they agreed on a refund of $33.00.  [redacted]...

[redacted] can expect this refund shortly.If there has been any misunderstanding, we certainly apologize to [redacted].Sincerely,Betsy L[redacted], Time Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding[redacted], a Time Inc. publication.First of all, I would like to apologize to [redacted] for any inconvenience she may have experienced.  According to our records, we received instructions from [redacted], an authorized...

Time Inc. magazine agent, to process subscriptions for [redacted] and [redacted] for [redacted].  Upon receipt of this complaint, we notified [redacted] who immediately began an investigation and found that the subscriptions were processed in error by [redacted].  For the record, [redacted] was not being billed by Time Inc. or [redacted] for the magazine subscriptions.Please be assured the [redacted] and [redacted] subscriptions have been cancelled.  If [redacted] wishes to contact [redacted] directly to discuss this further, she may call [redacted]'s toll-free number ###-###-####.  Sincerely,[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com Mediation:Thank you for forwarding [redacted]s concerns regarding INSTYLE, a Time Inc. publication.  I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] for any inconvenience she may have experienced.  Our records found...

that we processed a 13-issue order of INSTYLE magazine on September *, 2016.  According to our marketing partner M2 Media Group, the promotional subscription for INSTYLE was included at no additional cost to [redacted] when a purchase was made on [redacted] on September *, 2016.  In any event, we have cancelled the magazine subscription from our end and we have notified M2 Media Group about this Revdex.com case.  Please be assured there is no billing for this magazine order.If [redacted] has further concerns, she may contact M2 Media Group directly at their toll-free number ###-###-####.  If there has been any misunderstanding, again we extend our apologies.Sincerely, Betsy L[redacted], Time Inc.

Dear Revdex.com Mediation:According to our records, the ALL YOU subscription was processed through third party subscription agent Great American Opportunities.  [redacted] placed the order with Great American Opportunities on October *, 2015 who, in turn, submitted the 22-issue order and $14.00 to Time Inc.  If [redacted] paid $26.00 or if she has further concerns, she needs to contact the Great American Opportunities at toll free ###-###-####.   Sincerely,Betsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]

Dear Mediator:We are in receipt of your letter of June **, 2015, on behalf of [redacted].  We researched the account on behalf of [redacted] magazine, and now provide the following response:On or around April 2015, [redacted] made a purchase through [redacted], an authorized magazine...

subscription agent by Time Inc., for a 52 issue subscription to [redacted] magazine.  Although our policy is to have the customers deal directly with the magazine agent (###-###-####), in this case, we have notified [redacted], on [redacted]'s behalf and confirmed the [redacted] magazine subscription has been canceled.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,[redacted] for[redacted], Time Inc Law Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Seriously!?! I have been as calm and professional in all of this as possible, but I am really sick of the runaround here! You apparently failed to actually READ my previous message which stated I received a PARTIAL refund and was asking for the remainder to be sent. I received a refund check for $12.09....after I have paid $26.00. Is that a FULL REFUND?! Didn't think so. Not even half! I never received a single issue of the magazine that I ordered, only found out it was no longer in print after I had to hunt down the [redacted] page to try and find someone to contact as to why I hadn't received anything. Started getting crap that I did not want (Martha Stewart Living) before the company even officially notified everyone by mail. A full 4 months after printing was ceased, subscribers FINALLY got a postcard stating that yet another magazine would be sent as a replacement within 9 months...NOT ACCEPTABLE! I want my FULL REFUND. It may be sent as another check for $13.91 to add to the one I already received, or a check for the full amount of $26.00 may be sent and I will void and destroy the check I have currently for $12.09. I fail to see how this is so difficult to refund your subscribers for subscriptions that they did not and will not receive. I'll go back and forth as long as it takes for this resolution. It's a very simple solution, I don't see why this company insists on continuing to draw it out.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is time to move on.  However, I do have a check made to People Magazine for $49.00, which is likely the business rate.  I have another for $29, both within the last year.  People magazine was, indeed, paid for the magazine.  Paid based on the subscription renewal sent to me in mail.  They can also look at almost 30 years of subscription and see that it was always paid.  Thank you for your help.  I am thrilled to have this monkey off my back.  [redacted]
Sincerely,
[redacted]

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]' concerns regarding [redacted], a Time Inc. publication.  Please be assured we have removed [redacted]' name and email address from all [redacted] lists.  If there has been any misunderstanding, we...

certainly apologize to [redacted]. I appreciate this opportunity to respond.Sincerely,[redacted], Time Inc.

Dear Revdex.com Mediation Department: Thank you for forwarding [redacted] concerns regarding ALL YOU magazine which ceased publication in December 2015.  Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.  We...

certainly apologize to [redacted] for any inconvenience she may have experienced. Sincerely,

Dear [redacted]Your recent correspondence on behalf of [redacted] was forwarded to my attention for handling.  I appreciate this opportunity to respond.In accordance to our Single Copy Department, an order for the ENTERTAINMENT WEEKLY magazine Issue dated November**, 2014, “Reunion Issue”...

was initially processed and shipped on January *, 2015.  Our records confirm a replacement of the “Reunion Issue was processed on January **, 2015, in accordance to [redacted]’stelephone request on January **, 2015. Subsequently, the replacement magazine shipped on January **, 2015.  If he hasn’t already [redacted] should receive the “Reunion Issue” any day now. I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused. Sincerely,[redacted] for [redacted], Time Inc. Legal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The cited email at yahoo is not an email address associated with me. I still feel this order was an instance of phishing and am not satisfied with the response from the business.
I am trying to prevent this from being perpetuated on other consumers. This is a scam as far as I am concerned.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]