Time, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did not indicate when and where to they issued the refund.  I checked the account I paid for the subscription out of and no refund has been issued to it.
Sincerely,
[redacted]

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding FOOD & WINE cookbooks, published by Time Inc. Affluent Media Group.  I appreciate this opportunity to be of assistance.According to our records, [redacted] joined the Food & Wine book series...

on March **, 2012 when an order for Food & Wine Cookbooks was made and she paid $2.99 for shipping.  As indicated in the book promotion, the customer is invited to enjoy a special preview of the initial book and will continue to receive cookbooks unless the customer wishes to cancel.  The customer understands that we will send an advance announcement notification when each new book in the book series is available.  They can cancel at any time and we will issue refunds even if they do not return the book.  In any event, we have cancelled [redacted]'s Food & Wine account and a full refund of $344.50 has been issued.  If there has been any misunderstanding, we certainly apologize to [redacted].  Sincerely,[redacted], on behalf of Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Nearly a month after I called EW 8-**-15 about this issue & WHY MY ACCOUNT SAID I WAS TO GET A DIGITAL COPY ONLY WHEN I HAVE NO INTEREST IN THAT & HAVE NEVER ASKED OR SIGNED UP FOR THAT  They still have NOT followed up & given me an answer on this issueI FINALLY got the issue I was missing   EW & MYSELF are not responsible for Post Office errors  A Postal carrier is NOT going to remember a magazineI am STILL VERY UNHAPPY WITH THE PROBLEMS & THE SERVICE I RECEIVED   I will now expect EW to give me an extension of my subscription to make up for the terrible services, errors, etc
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 I have been told this 5 times or more so I would like to keep the complaint open to make sure the emails actually stop.  I did use [redacted] before, but I also provided this email in my emails to [redacted] and I was told they did not have it on file.  If they would like to check again that would be great.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  It is not stated anywhere in the promotional materials for the magazine that a payment received in September will not yield a magazine until January.  Further, when Mary Heid called to inquire about the status of the magazine, she was told she would likely receive the magazine by March or April.  At that point [redacted] cancelled the subscription.  When I then called to follow up on the refund, I was initially told it would take "one or two billing cycles" to receive my refund.  Since the handling of this matter was unacceptable at that point, I reported the issue to the Revdex.com.  The issue was then resolved properly - I received a refund of my payment, and [redacted] received the "good faith" issues of the magazine as indicated by the publisher.  Thank you for your assistance in the handling of this matter.
Sincerely,
[redacted]

Dear [redacted]:We are in receipt of the complaint filed by [redacted] with your office regarding SUNSET,  a [redacted]. publication.  I appreciate this opportunity to respond.I would like to begin by offering my apologies to [redacted] for the troubles he has encountered while trying to...

resolve this matter.  As a consumer based operation, we value his commitment and loyalty to SUNSET Magazine.For your reference, please see attached copy of the Gift Subscription Renewal Services Form mailed back to us by [redacted] to submit his subscription orders.  As stated in the right bottom corner, our copy readers that "Delivery is for US only." Our investigation showed that due to a system error, we processed all the gift subscriptions listed on the Renewal Form including ones for International gift recipients.  In any event, let me assure you we have made the necessary adjustments to cease all billing activities.  The rate to deliver to an international address is $62; however, please note we have waived any extra charges and [redacted]'s account is now indicated as paid in full.  In addition we have taken measures to ensure each gift recipient have the same expiration date.  [redacted]'s expiration is February 2018.I appreciate this opportunity to be of service and apologize for any inconvenience this matter has caused.Sincerely,[redacted] for [redacted].

Dear [redacted]:I am in receipt of the complaint filed by Jonathan Rhodes with your office regarding SPORTS ILLUSTRATED, a Time Inc. publication.  I appreciate this opportunity to respond.In reviewing our records, I show we received notification from SubCo Inc. magazine agent to cancel the...

SPORTS ILLUSTRATED magazine subscription on January **, 2016.  Since our mailing labels are printed in advance, we ask [redacted] to keep any magazines he receives with our compliment.For the record, the ENTERTAINMENT WEEKLY subscription was included with [redacted] purchase on Ticket Solutions. Time Inc. and SubCo are separate companies; SubCo is a magazine agent authorized to sell Time Inc. publications.  Therefore, when [redacted] contacted SubCo to have his name removed from their "internal do not mail list," the information wasn't transferred.  I certainly apologize for any inconvenience [redacted] may have experienced.  Please be assured we have added [redacted] name to Time Inc.'s Do Not Promote Mailing Lists.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused. Sincerely, T. Patterson forBetsy L[redacted], Time Inc.

Dear Revdex.com Mediation:Thank you for forwarding Janelle Ford's concerns regarding HEALTH, a Time Inc. publication.  Please be assured we have completely removed [redacted] from all Health newsletters and she will not receive any further emails/newsletters.We certainly and truly apologize...

to [redacted] for any misunderstanding and inconvenience.  Sincerely,Betsy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved PROVIDED THAT MY MINOR SON RECEIVES NO FURTHER COLLECTION NOTICES and that, as stated by Time Life, Inc, his credit has not been affected (again, this was a gift from his aunt).
Sincerely,
[redacted]

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding Time Inc.  I appreciate this opportunity to be of assistance.According to our records, we received on November **, 2014, a voucher order from the TDV Fall 2014 Supply Concepts program, redeemed online for Family Circle (published by [redacted] Corporation) and Southern Living (published by Time Inc.) for the following customer:[redacted]
[redacted]
[redacted]
[redacted] Time Customer Service forwarded the Family Circle order to [redacted] on 11/**/14 for processing. According to [redacted], the email address associated with the account is [redacted]. In addition, a change of address was processed as follows: [redacted] New Address/[redacted]: [redacted] My colleague [redacted] at Time Customer Service called [redacted] on Friday, January **, 2015, to discuss this matter and offer to provide further assistance. [redacted] can be reached directly at toll free number ###-###-####.  If I can be of further assistance, please contact me directly.If there has been any misunderstanding, we certainly apologize to [redacted].Sincerely,[redacted], Time Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding [redacted], a Time Inc. publication.  I appreciate this opportunity to be of assistance.According to our records, the code for the [redacted] gift card was sent to the email [redacted] on...

May **, 2015 at 10:07AM.  For your reference, the code number for this customer is [redacted].  Can you kindly ask [redacted] to check his email again or SPAM folder.Sincerely,[redacted], Time Inc.

Dear [redacted]:
This correspondence is in response to the complaint filed by [redacted] with your office regarding REAL SIMPLE magazine.  I appreciate this opportunity to respond.
In reviewing our customer transaction records, I show we received an online request to send REAL...

SIMPLE Magazine to [redacted] of [redacted].  According to the online offer, a 36 issue subscription for $46.44 was processed on May **, 2014.  The delivery service began with the June 2014, issue and a total of 3 issues were served. Since we are only able to service an unpaid account for a limited time, the delivery service was suspended on July **, 2014.  However, as a courtesy, we continued to send billing invoices providing [redacted] with the opportunity to continue the subscription or notify us to cancel.
Our records also confirm a permanent change of address was filed with the United States Postal Service.  As a result, the aforementioned address was updated in our system to [redacted] on August **, 2014.
In any event, I would like to assure [redacted] the REAL SIMPLE magazine order was immediately canceled on September **, 2014, and all billing activities ceased.  Since our billing notices are automatically generated, we ask [redacted] disregard any additional notices he
may receive.  In any event, I would like to assure [redacted] the REAL SIMPLE magazine order was immediately canceled on September **, 2014, and all billing activities ceased.  Since our billing notices are automatically generated, we ask [redacted] disregard any additional notices he may receive.
I appreciate this opportunity to be of service.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted]:I am in receipt of the complaint filed by [redacted] with your office regarding [redacted], a Time Inc. publication.  I appreciate this opportunity to be of assistance.In reviewing our customer transaction records, I show the Pittsburg Steelers Performers Jacket,...

size XL was previously mailed in December 2013.  Also, we have no prior communication from [redacted] regarding the jacket.In any event, we have arranged for [redacted] to receive a Pittsburgh Steelers Performers Jacket, size XL.  The jacket will arrive via [redacted].  For your records, the [redacted] Tracking number is [redacted].I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,[redacted] for [redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com Mediation Department:Thank you for forwarding Brian Pope's concerns regarding PEOPLE, a Time Inc. publication.  I appreciate this opportunity to be of assistance.According to our records, the $103 refund was processed on June **, 2016.  We certainly apologize for the delay. ...

There was a systems error in February that stalled the refund process.  We would also like to apologize for any misunderstanding or inconvenience this matter may have caused.  Our records show the 40-issue PEOPLE magazine subscription was submitted online by [redacted] on July *, 2015, which was part of the automatic renewal program.  In any case, please be assured we have cancelled the PEOPLE magazine subscription.  Again please accept our deepest apologies.Sincerely,Betsy L[redacted], Time Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding ALL YOU magazine which has ceased publication.  Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.  We certainly...

apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Time Inc.

Dear Revdex.com Mediation:Thank you for forwarding [redacted] concerns regarding TIME, a Time Inc. publication.  According to our records we received instructions to process a 52-issue order of TIME magazine on June **, 2016.  Payment of $5.99 was sent along with the order card...

(attached).  On the upper right hand of the order card, cover price is $5.99 (on newsstands, other promotions) and the discount rate for the specific promotion is 77 cents per issue.On the order card, you are asked to choose the rate and term for the promotion: 1 year (52 issues) for just 77 cents per issue.  You are also asked to choose payment: Check or money order; or Bill me later.On the bottom of the order card, the disclaimer reads: Total cost $40 (1 year). TIME publishes eight double issues. Each counts as two of 52 issues in an annual subscription. TIME may also publish occasional extra issues.We certainly apologize to [redacted] for any misunderstanding and inconvenience.  Please be assured we have cancelled any further billing efforts.  [redacted]'s TIME subscription from 2015 will continue through April *, 2017.Sincerely,Betsy L[redacted], Time Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding PEOPLE Magazine, a Time Inc. publication.  I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] for any inconvenience she may have experienced. ...

According to our records, we received instructions to process a PEOPLE magazine subscription order on December *, 2015.  For your reference, attached is a copy of the order card mailed back to us.  Since the term/rate choice was not indicated, the order was put on file at the lowest term/rate of 41 issues.  Our records show that payment was not received for this order.In any event, we have cancelled all billing efforts internally.  In addition, we have instructed North Shore to cease billing efforts as well.  Please be assured this matter has not and will not affect [redacted]'s credit rating.  Finally I will instruct our customer service team to process a 6-month complimentary PEOPLE magazine subscription for [redacted].  Sincerely,Betsy L[redacted], Time Inc.