Time, Inc.

Dear Revdex.com Mediation:Thank you for forwarding [redacted] concerns regarding PEOPLE, a Time Inc. publication.  I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience and misunderstanding.  Our records confirm a refund check...

for $82.96 was mailed to her on October *, 2016 (see attached copy of check) and another one for $1.96 followed on October [redacted].  In addition, our records confirm that the $82.96 check was cashed by [redacted] on October **, 2016.  Sincerely (again with sincerest apologies),Betsy Lutero, Time Inc.

Dear Revdex.com Mediation:
We are sorry that [redacted] continues to be concerned with the REAL SIMPLE subscription.  This was not an instance of phishing.  Instead, to recap again, the order was processed pursuant to an online order from the email address [redacted]  Please be assured the subscription has been cancelled.
Sincerely,
[redacted], Time Inc.

Dear Revdex.com Mediation:Thank you for forwarding Abimbola Olurin's concerns regarding STYLEWATCH, a Time Inc. publication.  I appreciate this opportunity to be of assistance.According to our records, we received instructions from Strategic Media LLC, an authorized magazine subscription agent, to...

process a 11-issue order of STYLEWATCH magazine on October **, 2015.  All 11 issues were mailed from February *, 2016 to December *, 2016.  There are no billing efforts and the account is closed.If Abimbola Olurin has further concerns, Strategic Media's toll free number is ###-###-####. We certainly apologize to Abimbola Olurin if there has been any misunderstanding or inconvenience.Sincerely,Betsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 When the vendor bills me for a subscription, it is assumed the bill amount is for one year, not six months, unless clearly documented. They did not provide documentation that the $35 was for just 1/2 a year. All other magazines bill on an annual basis. Why are they not clear about the service terms when they bill me? Their behavior is unacceptable. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted]:I am in receipt of the complaint filed by [redacted] with your office regarding ENTERTAINMENT WEEKLY magazine, a Time Inc. publication.  I appreciation this opportunity to respond.I would like to begin by offering my apologies to [redacted] for any inconvenience this matter...

may have caused.  In reviewing our customer transaction records, I show we received a non-receipt complaint on November **, 2015, via the Internet for ENTERTAINMENT WEEKLY (STAR WARS) Double Issue Dated November [redacted] 2015.  As a result of this request, a replacement copy was requested and mailed directly to [redacted] of [redacted].  For your records, it can take up to 10 business days for the replacement issue to arrive.With respect to [redacted]'s concerns of non-receipt of the issue, we are sending her another copy of the November [redacted] 2015, issue of the ENTERTAINMENT WEEKLY magazine.  However, the issue will be shipped via FedEx.  For your records, the FedEx tracking number is [redacted].I appreciate this opportunity to be of service and appreciate this opportunity to be of service. Sincerely, T. P[redacted] forBetsy L[redacted], Time Inc.

Dear [redacted]:Thank you for forwarding [redacted]s concerns regarding ALL YOU magazine which ceased publication in December 2015.  Please be assured a refund has been processed to [redacted]s for the remaining unserved issues of the ALL YOU subscription.We certainly...

apologize to [redacted]s for any inconvenience she may have experienced. Sincerely, T. P[redacted] forBetsy L[redacted], Time Inc.

Dear Revdex.com Mediation:Thank you for forwarding Regina Manning's concerns.  Please be assured we have transfered her remaining ALL YOU issues to her existing REAL SIMPLE subscription.  The new expiration date of REAL SIMPLE is October *, 2018.We certainly apologize to [redacted] for any...

inconvenience she may have experienced.Sincerely,Betsy L[redacted], Time Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding Time Inc.  Please be assured we have removed the email address [redacted] provided: [redacted].  If she is using another email address we ask that she provide it so we can...

process the removal.I appreciate this opportunity to respond.  If I can be of further assistance, please feel free to contact me directly.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I FORGOT TO ADD THAT I HAD OVER ONE YEAR LEFT ON MY SUBSCRIPTION TOO THAT I WOULD LIKE REFUNDED ALSO.
Sincerely,
[redacted] ([redacted])

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I appreciate the refund of the items I did not receive, even though I have had to fight for what I was rightfully owed every step of the way.  Aside from all of the valuable time I lost fighting this matter with Time Inc/People Magazine, which time goes uncompensated, [redacted] statement that Time Inc always conducts their advertising ethically and honestly is blatantly untrue; this company has had other recent complaints about deceptive advertising and practices brought to light by NAD that still are not corrected.  I feel sorry for all of the other VIP People subscriber consumers out there who are not aware of consumer protection laws and accepted the mere $10 for a box they did not receive when the value per People magazine's own advertising valued the boxes at $33 each.  This company knew what they were doing when they made the decision to short change consumers and they are clearly more concerned about their own bottom line than treating their customers "honestly and ethically".  The actions speak for themselves here: Time Inc is abusing consumers in clear violation of Section 5 of the FTC Act.  As I stated in my last response,  I do not wish to engage in further discourse in this forum; I do not want money from this; I want all VIP People subscribers consumers like me to be rightfully and fairly treated.  I will take this up further with the FTC and the plaintiff's class action lawyer pursuing this matter on behalf of other VIP People subscribers.  I appreciate the Revdex.com's efforts in this matter and for providing a forum to bring this injustice caused by People Magazine/ Time inc. to light. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This is the same information provided by the representatives when I call. I yet to be provided with  any information about this subscription or any information about the origin of this subscription other than being informed that this is from a 3rd party. This is a privacy concern.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding ALL YOU  magazine which ceased publication in December 2015.  Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.We...

certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,[redacted] forBetsy L[redacted], Time Inc.

Dear Revdex.com Resolution Mediator:We are in receipt of the complaint filed by [redacted] with your office regarding COOKING LIGHT magazine, a Time Inc. publication.  I appreciate this opportunity to respond.I would like to by offering my apologies to [redacted] for the troubles she has...

encountered while trying to resolve this matter.  According to our research we found that a 2-for-1 Holiday Gift (internet) Offer was processed in November 2014.  Our records show that only [redacted] of ([redacted]) information was transmitted to our office for delivery of COOKING LIGHT magazine.  The delivery service began with the January/February 2015 issue and issues were served.  In addition, I show the full subscription payment of $19.08 was debited to [redacted] Ending [redacted], Exp. [redacted].When [redacted] contacted our customer service center on July **, 2015, regarding non-receipt of the magazine for herself, we canceled the existing gift order and issued a full refund of $19.08 back to the [redacted] Credit Card.  For your records, the refund reference number [redacted].  Also, on July **, 2015, our records show a new order was processed to serve 1-year COOKING LIGHT subscriptions to Ms. [redacted] and Kristen Mercker for $19.  The full subscription payment was billed to a Visa Credit Card Ending (4304) with Exp. Date 11/**.As noted on the Holiday Gift Offer, the delivery service is set to begin with the January/February issue.  Therefore, [redacted] regular delivery subscription will begin with the January/February 2016 issue and continue through the copy dated December 2016.  As a goodwill gesture, we are mailing complimentary issues for October and November 2015 directly to [redacted] via [redacted] overnight delivery.  The [redacted] tracking number is [redacted].I apologize for any inconvenience this matter has cause and appreciate this opportunity to be of service. Sincerely,T. Patterson forBetsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 First I never made a phone call. Secondo. And if they sent it, where is the tracking number?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding ALL YOU magazine which has ceased publication.  Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.  We certainly apologize to...

[redacted] for any inconvenience she may have experienced.Sincerely,Time Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding FOOD & WINE, a Time Inc. publication.  I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] family for any inconvenience she may have experienced.  Pursuant to her request, we have cancelled the FOOD & WINE Books order(s) including further billing efforts.  In addition, a refund of $42.90 has been issued back to her credit card and [redacted] has been added to our Do Not Promote list. For your records, attached is a copy of the order card mailed back to FOOD & WINE.  Again please extend our apologies to [redacted] and accept our best wishes for the holidays!Sincerely,Betsy L[redacted], Time Inc.

[redacted]:I am in receipt of the complaint filed by [redacted] with your office regarding SPORTS ILLUSTRATED,  a Time Inc. publication.  I appreciate this opportunity to be of assistance.In reviewing our customer transaction records, I show [redacted] accepted a 1-year (56-issue)...

offer to SPORTS ILLUSTRATED magazine via the Internet for $29 on April *, 2015, which included all the features of the Subscriber's Automatic Renewal Program.  Also, a FREE NFL Performer Jacket is included with the paid order.Our records confirm we made several unsuccessful attempts to charge [redacted] in April 2015, before transferring the billing method from credit card to a billing invoice on April **, 2015.  When the full subscription payment of $29 was submitted online via a new credit card on June *, 2015, this allowed us to select the NFL Performer Jacket for shipment.  However, due to an overwhelming demand for the Performer Jackets, the jackets are currently on backorder.  In accordance to Federal Trade Commission guidelines, we mailed notification regarding the status of the Performer Jacket around July **, 2015.As noted on the online offer, "if item is unavailable, it may be replaced with an item of greater or equal value;" therefore, the following substitute items: Umbrella, Suede Bag, and Radio was selected for mailing to [redacted] on August **.  [redacted] should receive these items within 4 weeks.  In addition, as a goodwill gesture, we will send customer his requested Dallas Cowboys Performer Jacket upon receipt from the manufacturer.I appreciate this opportunity to be of service and we apologize for any inconvenience this matter may have caused.Sincerely,T. Patterson for Betsy L[redacted], Time Inc.

Revdex.com:
They submitted a copy that clearly showed that we checked we wanted a bag. The only reason that the lg was also checked was because the website would not allow the form to be submitted without checking something. Your own form shows the OPPOSITE of what you stated. You said we never said what we wanted. If this resolves the matter & you send the bag, we will be satisfied.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding PEOPLE, a Time Inc. publication.  I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience she may have experienced.  According to...

our records, we received instructions via the internet to process a 54-issue subscription of PEOPLE magazine on October *, 2014.  The email address provided was [redacted] and eight issues were served to [redacted]'s address.  In any event, please be assured we have cancelled the PEOPLE magazine subscription including further billing efforts.  Let us know if we can be of further assistance.Sincerely,[redacted]