Time, Inc.

Review: I subscribed to Southern Living Magazine in October 2013. I received one magazine from them, kept calling them to report that I wasn't receiving magazines. Like I have called up to now still no magazines and no refund check.Desired Settlement: DesiredSettlementID: Refund

19.95 I THINK I SHOULD STILL RECIEVE THE MAGAZINE FOR A FULL YEAR.

Business

Response:

Dear Revdex.com Mediation:

Thank you for forwarding [redacted]'s concerns regarding SOUTHERN LIVING, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we issued a refund check (check #[redacted]) for $19.95 to [redacted] on February *, 2014 which was mailed to the address [redacted]. In addition, a second refund check (see attachment) dated July **, 2014 has been mailed out to [redacted].

We certainly apologize if there has been any misunderstanding on this matter. If you have any questions, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Review: I contacted People twice, once for them failing to deliver TWO issues and never responding, and the second because I was overbilled. I never heard back and wrote them AGAIN asking them to cancel my subscription. Obviously they have very poor customer service and only care about getting money and not their customers (not professional).Desired Settlement: I would like a billing adjustment and for them to respond to customers when they state that they have missed issues (and have held twenty minutes to tell someone that, only to be told I have to wait more time). I did wait and email them and were ignored again. They certainly are timely in sending me the bills the past several years! So apparently this company has poor customer service issues and I will gladly spend my money elsewhere if I am not valued. They should have responded and adjusted the bill.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted] concerns regarding PEOPLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we received instructions to process a 55-issue order of PEOPLE magazine on August **, 2013. Enclosed is a copy of the order card mailed back to us.

Further our records show that seven (7) issues of PEOPLE were mailed to [redacted]. However since we can only service an unpaid account for a limited time, delivery service was suspended on October **, 2013. On the other hand, due to non-payment we continued to send billing invoices. In any event, please be assured we have cancelled the PEOPLE magazine subscription including further billing efforts. We will be happy to reinstate [redacted] PEOPLE subscription as soon as we receive payment for the 55-issue order.

If there has been any misunderstanding, we certainly apologize to [redacted]. If you have any questions or require further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Business

Response:

Thank you for forwarding [redacted]'s additional concerns posted November *, 2013. We have read [redacted]'s complaint thoroughly and have responded accordingly. [redacted]'s bill remains unpaid and due to said non-payment of the PEOPLE subscription, no additional issues were sent after October. Lastly, there is no refund owed.

We appreciate this opportunity to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

People has ignored my requests for subscription issues missing AND also billing errors. The customer service is severely lacking and they have ignored these issues, they have ignored my complaints, emails and requests for customer service and I am no longer a customer. However, these issues should mark against them as I have shown time and again that People has ignored customer service requests, I have been a customer for many years, always paying my bill. However, when issues ( I paid for I advance) failed to arrive, I was ignored. Now People wants to ignore these requests for customer service on record, They refused to fix the bill, ignored repeated requests for missing issues, and claimed I received issues I did not. It's no secret that People has ignored their customers for many years, and now they are refusing again to listen to their pre-paid customers. Once they are paid, they ignore their customers. I deal only with reputable companies now. People has denied me issues I have paid for.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: 11/*/12 I ordered 21 issues of Sports Illustrated (SI); account number [redacted] for grandson, [redacted] in Riverview,FL.. Along with the subscription a free sports jacket and t-shirt was to be sent as well (sports: Dallas Cowboys), size large). Magazine subscription began within 45 days. 4/*/13 I called concerned that the jacket/t-shirt had not been received although the magazine had been. I was informed my credit card had not gone through; re-ordered it all with another credit card and was told it went through and the jacket/t-shirt should be received within a week or two. 4/**/13 Non-receipt of the items; called Sports Illustrated again who told me it would be 2 or 3 more weeks for the jacket/t-shirt. 5/**/13 was told I again had to re-order the jacket/t-shirt which I did. Not told why because the call center as well as distribution center was located in Tampa, FL which is a 45-minute drive) 6/*/13 Told by family member, no jacket yet. 6/**/13 Non-receipt of jacket. Called SI and assured items would be there by 7/*/13. 7/*/13. Non-receipt of items. 7/*/13. Initially told by someone named [redacted] that items were sent on 6/*/13 and asked me to be patient, that items would be there next week - taking into consideration the holiday. Since I was told items would be there by 7/*/13 this was UNACCEPTABLE. Asked to speak to a manager; told I had to speak to an Accounts Specialist who was not available. I again asked for a MANAGER who apparently was not at work due to the holiday. Took my number and said a manager would call me tomorrow (Saturday) at 8:30 a.m. I have no faith that this will happen, thus this email complaint.Desired Settlement: I would like my grandson to have ALL of what I ordered for him. This was initially part of a Christmas gift for him.

Business

Response:

Dear [redacted]:

Thank you for forwarding the complaint on behalf of [redacted] for [redacted] in reference to SPORTS ILLLUSTRATED Magazine. I appreciate this opportunity to respond.

I would like to explain that we do not enter orders without receiving what we believe to be the proper authorization to do so. A review of our customer transaction records indicates that the SPORTS ILLUSTRATED magazine subscription was a result of a special Finish Line partnership. Once a purchase is made at Finish Line, a store clerk explains the complete terms of the SPORTS ILLUSTRATED offer to the customer. At the counter, the customer is given a brochure outlining the program and is offered 10 free issues of SPORTS ILLUSTRATED magazine. The clerk also states that the customer would be automatically charged unless he or she cancels.

The brochure also states that SPORTS ILLUSTRATED will charge the customer’s credit/debit card for the subscriptions after the 10th issue unless we receive a request to cancel. We also send a reminder notice to customers soon after an order is received, explaining the program again. Both the brochure and the reminder notice list a toll-free number for any cancellations. The toll-free number is also listed on the credit card statement that includes the subscription charge.

With respect to [redacted]’s inquiry, I would like to explain that a gift was not included with this offer. However, as a good-will gesture, we have requested that a SPORTS ILLUSTRATED Warm-Up Jacket be mailed directly to [redacted] at [redacted] should allow up to three weeks for the gift to arrive.

For your records, I have included a copy of the order brochure we have on file that authorized the SPORTS ILLUSTRATED and magazine subscription.

I appreciate this opportunity to be of service. Please do not hesitate to contact us at ###-###-#### if we can be of further assistance.

Sincerely,

[redacted] for

[redacted], Time Inc Law Department

Review: November 2014, I received an offer in the mail by [redacted] magazine, offer read for $24.00 you could send (2) gift subscription. I have called several times, 1.**.15 was asked for the addresses the gift subscriptions were to go too, I also was asked for the information on the back of the check which was cashed, which I gave her ( I told them exactly what on the back of the check: Pay to the order of [redacted] Bank, all prior endorsements Guaranteed, TI shared services a long #, Time Inc. Depository number #) she said I would receive a credit back in 10-15 days. The days pasted I never received any credit. So on 2.**.15 I called the same number ###-###-####, gave the information all over again, gave them my account number, the addresses for the gifts, name, etc. this time, I was told the subscriptions would go out in 30 days. The 30 days pasted not subscriptions sent.. Called again 3.**.15 now I tried a different number in an old magazine I kept ###-###-#### to follow up called, I stated to the customer service rep. I was trying to find out what was happening with gift subscriptions, she said I would need to send "Them" a copy of the cancelled check both front and back side of the check to verify I sent the check, that seemed weird, I said I would send only the back and was told they needed both sides. Since that sounded weird I asked to speak with a manager, she said let me connect you, after being on hold for over 5 min. the phone went dead!! Today I tried calling the ###-###-#### number again both times I was disconnected once I stated I was following on a gift subscription offer from November last year that never were sent. Seems very odd, I have a cancelled check for the amount of $24 made out to [redacted] Magazine and no one can help me to either get the subscriptions out or refund my money.Desired Settlement: At this point I prefer to get a refund or the subscriptions sent.

Business

Response:

Dear [redacted]:We are in receipt of the complaint filed by [redacted] with your office regarding [redacted] Magazine, a Time, Inc. publication. I appreciate this opportunity to respond.First, I would like to apologize for the very frustrating experiences [redacted] has encountered while trying to resolve this matter. Through research we have been able to determine [redacted] returned the attached 2-For-1 Order and check to our office in September 2014. However, due to an operator error [redacted]'s account was inadvertently flagged preventing any orders from being processed.In any event, we have since corrected the error and reinstated the delivery service on [redacted]'s personal subscription effective June 2015; delivery service will resume with the August 2015 issue and continue through the copy dated January 2016. In additional, we have processed [redacted]'s 2-For-1 Gift Orders; delivery service will begin with the June 2015 issue and continue through the copy dated May 2016. As a good-will gesture, we have given [redacted] a 1-year complimentary subscription (her new expiration date is January 2017), as well as 6-month complimentary subscriptions for her gift recipients (their expiration dates will be November 2016):[redacted] - Account - [redacted] - Account - [redacted]Again, we apologize to [redacted] for any inconvenience and aggravation she may have endured. We appreciate this opportunity to be of service.Sincerely,[redacted] for[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Yes, the case as been resolved...I have been notified by Time, Inc. the situation has been rectified.Thank You![redacted]

Review: I received a piece of mail with an 'Overdue Account Alert' letter. It had an invoice stating I owe $24 for Cooking Light magazine. I did not purchase or renew any Cooking Light magazine subscriptions. This is a fraudulent attempt to solicit money.Desired Settlement: I desire to be removed from all accounts within the purview of Time, Inc and do not wish to receive any offers/magazines or other materials from them. I also want any claimed balance amount to be zeroed out.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding COOKING LIGHT, a Time Inc. publication. I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience she may have experienced. I have checked our records and found that the order was placed in response to a renewal offer (sample attached) on July **, 2013, which was part of an automatic renewal program. Customers are informed of the terms of the offer when they respond to the promotion. Under the terms of the program, the subscription would continue unless we are notified to cancel. Consumers are never under any obligation to renew and may cancel at any time. In fact, a reminder is sent to consumers several weeks prior to renewal in order to give them an opportunity to cancel the subscription before their account is charged or billed. As stated in the promotion, the subscription would be renewed unless we received notification to cancel. Therefore, the COOKING LIGHT subscription renewed on September 9, 2015 for $24. In any event, we have cancelled the COOKING LIGHT subscription including further billing efforts. In addition, we have added [redacted] to our Do Not Promote list.If you have any questions or need further assistance, please feel free to contact me directly.Sincerely,Betsy L[redacted], Time Inc.

Review: I have been receiving issues of "People Magazine" without my authorization. I have never signed or agreed to receive people magazine through the mail. I have submitted e-mails to advise customer service ([redacted]) to immediately discontinue this service and to "opt out" e-mails sent to me. To no avail, I am still receiving e-mails regarding this subscription which I never subscribed nor authorized.Desired Settlement: Immediately discontinue service (which I never subscribed nor authorized).

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding PEOPLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we processed a 15-issue order of PEOPLE for [redacted] on April **, 2014 through a unique partnership with M2 Media Group. According to M2 Media Group, the promotional magazine subscription was included at no additional cost to [redacted] when she made a purchase on Fragrancenet.com. In any event, please be assured the PEOPLE magazine subscription has been cancelled.

If [redacted] has additional questions regarding the promotional offer, we suggest she contact M2 Media Group directly at ###-###-####. If I can be of further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been getting several emails a week from different [redacted] magazine distribution lists. I went in several time to each email and did the opt out. I kept getting the emails so on 2/**/15 I sent an email requesting that my email address be removed from each distro list as the opt outs were not working. I got an email it was removed and to allow 10 business days. I still kept getting the emails so I replied and advised it hadn't worked. This has been going on since 2/**/15. Every few weeks I reply and say I am still getting the emails and to please correct this. I get the same replies that I was removed and allow 10 business days. It has been well over 10 business days from 2/**/15. Since 5/*/15 I have gotten 10 of these emails ([redacted], etc). On 5/*/15 I sent an email with 3 of the emails I am getting attached and requested for a manager to call me because it should not be this difficult to have my email removed. I have not yet gotten a reply and I am done dealing with this. I am pregnant and going on maternity leave soon and this is my work email. I want the emails stopped now!Desired Settlement: I want these emails stopped now. I have been trying since Jan to opt out and sending email since Feb and requested a manager call last week and have heard nothing. The customer service is absolutely horrible and I will never be purchasing this magazine or recommending it to anyone. If I have this much trouble getting out of an email, I can only imagine how hard it would be to cancel a subscription. I am starting to feel harassed and am very upset that no one has done anything about it despite all the emails I have sent. The email has a number of ###-###-####### on it. The email started 2/**/15, I replied 3/**/15, 3/**/15, 3/**/15, 4/**/15, 4/**/15, 4/**/15 and 5/*/15. Last time I requested a manager to call me and have not gotten a reply. All the other times I got the same reply every time, that I was removed and to allow 10 business days. I am so disappointed in this as a national company I expected better as this is the simplest of requests.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding Time Inc. Please be assured we have removed the email address [redacted] provided: [redacted]. If she is using another email address we ask that she provide it so we can process the removal.I appreciate this opportunity to respond. If I can be of further assistance, please feel free to contact me directly.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been told this 5 times or more so I would like to keep the complaint open to make sure the emails actually stop. I did use [redacted] before, but I also provided this email in my emails to [redacted] and I was told they did not have it on file. If they would like to check again that would be great.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com Mediation Department:We have also removed the email address [redacted] in all our promotion/lists. Again we apologize to [redacted] for any inconvenience she may have experienced. Sincerely,[redacted]

Review: I renewed my subscription back in January.

They were supposed to bill me every 3 months

$18.70 twice in February - I paid both.

They started sending me two magazines and have been 3 years in a row.

They open a second account in my name.

Since February, I've been trying to get them to send me my last bill.

When I called reporting the two magazine subscriptions they have two: one in my name, one in my daughters.

I keep getting bills for $56.10.

When you call their customer service it goes to the Phillipines - it used to be India.

They screwed up the account because they issued me two.

If you can issue an incorrect bill of $56.10, why can't you send a correct bill of $18.70? They asked for a credit card, and I am paying by check. I'm tempted to cancel but my daughter likes the magazine.

I only owe $18.70, not $56.10.Desired Settlement: I'd just like a correct bill and to finish the year subscription before I cancel for good.

Business

Response:

Dear [redacted]This e-mail is a follow-up to the complaint filed by [redacted] with your office regarding the ENTERTAINMENT WEEKLY Magazine, a Time Inc. publication. I appreciate this opportunity to respond.First, I would like to apologize for the very frustrating experiences [redacted] has encountered while trying to resolve this matter. It appears we inadvertently processed [redacted]'s gift renewal incorrectly but be assured we have adjusted our records and the subscription will begin with the June **, 2015 issue. Our records indicate we have received two installment payments of $18.70 totaling $37.40, with a balance due of $18.70. As a goodwill gesture, we have waived the balance and canceled further billing efforts. If we can be of further assistance, please feel free to contact me directly.Sincerely,

[redacted]?

Review: I have not received the December **, 2013 issue of Time magazine. The issue should have been delivered on December **, 2013, and has not arrived. I have contacted Time magazine by e-mail several times, but did not receive responses to all of my inquiries. I have ordered Time to replace the issue they failed to deliver, and I have not received the replacement issue. There is much here that it will be necessary for Time to correct.Desired Settlement: 1. The December **, 2013 replacement issue will be overnighted to my home, and will arrive in my mailbox one day after the company acknowledges receipt of this complaint. As part of this requirement, the company will send me an e-mail with the date of their acknowledgement of receipt of this complaint.

2. I will receive a letter explaining the company** failure to deliver the issue at the correct time, their failure to respond to ALL of the inquiries I submitted through their obviously inadequate online contact system, and their failure to deliver the replacement issue in a timely fashion.

3. I will receive an acknowledgement of the cancellation of my subscription, and a refund for the FULL subscription amount. (I am requiring the full refund due to the time and trouble I have had to go through in order to get the correct response from the company. A pro-rated refund will NOT be acceptable.)

All three points of this settlement are REQUIRED, and the settlement is not negotiable.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted] concerns regarding TIME magazine. We checked our records and were able to determine that the December **, 2013 issue of TIME magazine was mailed to [redacted] as scheduled (he would have received it by the on-sale date of December **rd). In addition, upon receipt of [redacted] delivery complaint with TIME Customer Service on December **, 2013, a second copy of the December **, 2013 issue was mailed to [redacted].

Upon receipt of [redacted] Revdex.com complaint, we requested a third copy of the December **rd TIME magazine issue which was sent today via Federal Express courier. For [redacted] reference, the tracking number of the FedEx package is #[redacted].

I appreciate this opportunity to be of assistance.

Sincerely,

Betsy Lutero, Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: All You, based in Tampa, FL, and which appears to be a subsidiary of Time, based in NY, refuses to remove me from their mailing list. I have, five times over the past two months, requested to be removed from all of their mailings via their "unsubscribe" button. I have also emailed their custom service department, reiterating my request to be removed and stating that I would contact the Revdex.com if I was not. I received no reply to my email, sent two weeks ago, and have received multiple "All You" advertising emails since then.Desired Settlement: Remove me from their mailing list, obviously. Moreover, I suspect that I may not be the only person with such a complaint against the company, and it would be good to know that some change (i.e. in the way they manage their distribution lists) had been undertaken to prevent them from harassing other people in this way. I need no personal follow-up beyond knowing that I've been removed from their list.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding ALL YOU, a Time Inc. publication. I appreciate this opportunity to be of assistance.

Please be assured we have removed [redacted]'s email [redacted] from all ALL YOU promotional lists. We certainly apologize to [redacted]'s for any inconvenience she may have experienced.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and the response is satisfactory insofar as the company assures me that I have, now, been removed from their email lists. The company's response did nothing, however, to address why it took a complaint through the Revdex.com to enact this change when I had already made the same request multiple times through their evidently ineffectual unsubscribe function. I am left, therefore, not knowing whether this company's IT support is faulty, whether I was the victim of a very rare error, or whether the company is deliberately malicious. Given the lack of explanation, the company should rest assured that I am most likely to believe in the truth of the last explanation and suggest to everyone I know that they should actively avoid this company.

Review: I received several un-ordered magazines from your publishing company. Please remove me from your mailing and list an cease sending any of your products to my address above. Any billings that I might received will not be paid on any unordered productsDesired Settlement: Please remove me from your mailing and list an cease sending any of your products to my address above. Any billings that I might received will not be paid on any unordered products

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]’s concerns regarding PEOPLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we processed a 15-issue order of PEOPLE Magazine for [redacted] on May *, 2014 through our unique partnership with M2 Media Group. According to M2 Media Group, the promotional magazine subscription was included at no additional cost to [redacted] when a purchase was made on Wayfair on April *, 2014. If [redacted] has additional questions regarding the promotional offer, we suggest she contact M2 Media Group directly at their toll free number ###-###-####.

If you have any questions or require additional assistance, please do not hesitate to contact me directly.

Sincerely,

Review: "Sunset Publications" was trying to access our bank account for magazines we never ordered. We had same problem with company from AL recently. We received a call from "Sunset Publications" Melbourne FL stating they were unable to access our bank account for payment for magazines that we NEVER ordered. She rambled off several names like Allure, Outdoor world, Vogue. We informed her we never ordered such magazines and she told us "it was a recorded conversation in May" However, we told her that we would not give her our new account information because another scam magazine company caused us to close the one they were trying to access. She then proceeded to say "so you are refusing to pay for the magazines you ordered?" We told her if that is how she would like to see it we absolutely are refusing because we never ordered any. I believe this company and Coast to Coast publications (the prior company who had been accessing our previous checking account for "magazine subscriptions") are sharing information.Desired Settlement: I am not requesting a settlement other than to have this company shut down because of their scam and harassment and threats of "turning us over to collections and credit bureau"

Business

Response:

Dear Revdex.com Mediation Department:

We checked our records and were unable to locate [redacted] in any of our subscription files for Time Inc. publications. In addition, Sunset Publications is not affiliated with Time Inc. or any of its subsidiaries.

If you have any questions or need further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Business

Response:

Dear Revdex.com Mediation Department:

We checked our records and were unable to locate [redacted] in any of our subscription files for Time Inc. publications. In addition, Sunset Publications is not affiliated with Time Inc. or any of its subsidiaries.

If you have any questions or need further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Review: I KEEP GETTING A INVOICE STATING I OWE MONEY FOR A SUBSCRIPTION FOR THIS MAGAZINE INSTYLE .DON'T KNOW HOW THIS COMPANY GOT MY INFORMATION BUT I DIDN'T PLACE AND ORDER. CALLED THE COMPANY THEY STATED THEY WILL CLOSE THE ACCOUNT. I STATED THEIR SHOULD HAVE NEVER BEEN A ACCOUNT. THIS IS MY CREDIT AND I'M TIRED OF THIS COMPANY ABUSING PEOPLE RIGHTS. Product_Or_Service: MAGAZINE Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) A LETTER FROM THIS COMPANY FOR MY FILES.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding INSTYLE magazine, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we processed a 13-issue order of INSTYLE magazine for [redacted] on March *, 2013. The order was received online, in response to an offer to "Get a Year of InStyle for less than $20". The email address provided was [redacted] and four (4) issues were served through September **, 2013. In any event, please be assured the INSTYLE magazine subscription was cancelled on September **, 2013. There are no further billing efforts associated with this account.

If there has been any misunderstanding, we certainly apologize to [redacted]. If you have any questions or require further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.