Time, Inc.

Review: Back about two-three months ago, I received a copy of essence magazine. I do not subscribe to the magazine.( I did have a subscription some years ago, so long ago that I don't even remember what year it was! but it was properly cancelled. I am certain that it has been over 5-6 years ago, maybe longer.) But I just assumed it was some mistake or some advertising promotion. when I received a second magazine, I put it back in mailbox and marked on it that I do not subscribe to the magazine.Then last month I got another copy in the mail, and again I wrote on the magazine in bold letters "RETURN TO SENDER I DO NOT SUBSCRIBE TO THIS MAGAZINE". And I dropped it in a street postal box. A couple of weeks ago I received the post card (that I am sending a copy of to you) saying that they got the subscription through some magazine agency. If you read the post card it says that I should contact the agency directly to request to cancel. How would I do that if I never subscribed in ANY WAY! I don't see how Essence magazine can send someone a magazine if they did not request it. It seems like some kind of scam/rip-off. How do you contact some agency that you never contacted in the first place? I think that Essence magazine should not send out subscriptions through this practice if they have no control over how the service is initiated. I do not feel it is my responsibility to notify some phantom magazine agency.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want Essence to take total responsibility for this practice and I want them to never send me any magazines. Further I want them to explain how they can start sending someone a magazine subscription through some agency that they do not name or hold accountable. This seems to me it should be illegal. P.S. I see that I would have to download the postcard that I mentioned in my complaint and I do not know how to do that on my computer. So I will

Business

Response:

Dear Dispute Resolution Services:We are in receipt of the complaint filed by [redacted] with your office regarding ESSENCE Magazine. I appreciate this opportunity to respond.In reviewing our customer transaction records, I show a 1-year order to ESSENCE was processed for [redacted] on September *, 2014, in accordance to the order we received from [redacted] a authorized magazine subscription agency.Our records confirm the delivery service began with the November 2014 issue. However, as [redacted] noted in her inquiry, upon receipt of the magazines marked "return to sender" the delivery service was immediately suspended effective with the March 2015 issue.With respect to [redacted]' concerns, we have added her name to our Do Not Promote Mailing Lists. This removal process can take up to three months if her name had previously been selected for promotional materials not yet mailed.I appreciate this opportunity to be of service.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

However, I continue to express concern as to how/why this Strategic Media LLC mentioned in their response can initiate magazine subscriptions in someone's name without the person's permission/request. The consumer should not have to contact the agency when they never requested a subscription. That seems like something that should be illegal. I appreciate your help in the resolution of this matter. Thank You.

Sincerely,

Review: Total confusion on how their ad was worded re price and length of subscription. Promotion said 18 issues plus 4 free....they said it was 18 in total...had thrown out promo so couldn't prove it. Cost in promo differed from what they eventually billed...their ad never said 'plus HST' it appeared to be the total which was more than advertised. Ad said 22 issues plus 4 free for $49.48. Billed $55.91 for 22 issues in total. Then received bill which said could be paid in 4 installments. Sent 4 postdated cheques. Waited....waited....weren't cashed, emailed them several times ...have copies...about why not putting cheques through...then called...spent about l.5 hours on phone....told they'd never received them....rep checked many times with others re receipt...said they weren't and couldn't possibly go through...gave credit card number for entire subscription only to have 2/4 cheques put through within days, emailed them 3x about not putting anymore cheques through and to refund cheques put through 5-6 days ago.....keep getting auto replies...'we have received your message and will get back ...something like that...always got back within a day in past.......now they've 'disappeared'. I also said to them I'd be contacting you if I hadn't heard back from them within 2 days....that was 3 days ago. They also stopped delivery and its supposed to restart Sept. [redacted]. They still have 2 cheques which could go through any day now...so they must be refunded as well if put through.Desired Settlement: Do not put through other 2 cheques and refund first two put through. Honour their original ad of 22 + 4 free...not 22 in total plus honour their price of $49.48 not $55.91.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding PEOPLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we processed a 22-issue order of PEOPLE magazine on June **, 2014. Please see attached subscription card mailed back to us for reference. The extra charges for QST, GST and HST are charges by the Canadian government.

In any event, I have instructed our customer service team to issue full refunds of the three checks ($14 each check) [redacted] sent to us. In addition, we have processed a 3-month complimentary subscription as a goodwill gesture.

We certainly apologize to [redacted] for any misunderstanding. If I can be of further assistance please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

no information was given....when was cheque refunded and mailed...still haven't received any refunds; exactly what date is the new subscription finished; I was advised my 'current' subscription finishes (after they stopped mailing) January [redacted] so according to this answer it should now expire April [redacted]? The information about government taxes was not my original issue with them - it was about their wording for the 3 extra copies of their publication which made it seem like you received 25 issues.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Mediator [redacted]:

As noted in my e-mail, [redacted]'s new expiration date is March *, 2015. [redacted]'s 22-issue subscription for PEOPLE magazine began July **, 2014 and will expire December **, 2014. We hope she enjoys her 3 month extension with our compliments!

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I take exception to People saying they are giving me 3 free months. I take exception to their going on record stating this. People should not be putting that they are

giving me 3 months 'free' since in fact they are not. Look how long this has taken to rectify because their representative did not have the correct facts, nor bothered to get the right facts. Time after time their information was proven to be incorrect - the number of cheques I mailed, when they received them, that they were sent together not singularl, that I was told intially they had never received the cheques which is why I gave my credit card, that is was told they'd never put the cheques through even if found, that they put the last cheque through after i'd explicitly asked them not to within a timeframe for them to have returned the cheque. I really take exception to their saying 3 months free. They are giving me approximately 6-7 weeks from, Jan. ** to March [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had a subscribtion fr People Style Watch Magazine for years and loved it. When I was moving out of the country temporarily in March of 2012 I had canceled the subscribtion since I was not going to be able to receive it. I never received a refund of my remaining credit. A whole year went by of me pursuing this refund. I then moved back to the USA and called again about my subscribtion. I was told that it would just pick back up and use up the credit. That sounded good to me and so I agreed to that. I never received a single issue to date, nor a refund. I have an email that shows that I updated my

address online in April of 2013. and then again in 2014 when I move to my current residence. I have since called approximately 50 to 70 more times pursuing to either have

them deliver the magazine OR finally issue a refund. As it stands, I have gotten NOTHING for my money years later. I am so disappointed and dont understand how it is impossibe to issue refund on a credit or even just start sending the magazines out.I have a ton of emails from Customer Service where they ackknowledge the credit and promise to send the magazines and a refund. Its been more than 2 years and I feel like Customer Service is going to continue to fail me, so I have decided to finally file a complaint.Desired Settlement: Refund of balance on account,compensation for my lost time/ hassle/ aggravation, apology

Business

Response:

Dear [redacted]:

I write in response to the complaint

file by [redacted]egarding PEOPLE STYLE WATCH Magazine, a Time Inc.

publication. I appreciate this

opportunity to respond.

Our Finance Department confirmed a

refund check # [redacted] in the amount of $5.97 dated February **, 2012, was

previously processed; however, never cashed.

Therefore, we have issued a stop payment on the aforementioned check and

issued a new check #[redacted] dated for the same amount dated July **, 2014.

Attached is a copy of the refund check

we mailed directly to [redacted] via FedEx on July **, 2014, which was delivered

on July **, 2014 at 12:19 p.m.

If we can be of further assistance in

this matter, please do not hesitate to contact us at ###-###-####.

Sincerely,

[redacted] for

[redacted], Time Inc Law Dpeartment

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I appreciate that I finally received a refund, however the business has not apologized to me for wasting my time for all those years, nor have I been compensated for the time I have had to invest pursuing this refund over the course of several years. I believe that I should be either compensated financially or a free subsribtion would also be acceptable for me and something that I would be willing to compromise on- if they can ever manage to mail it out.

Thank you for your time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have requested multiple times to be completely removed from all "All You" magazine subscriptions and email lists. I never signed up for this magazine to begin with, or gave them my email address. At one time I was actually charged for this magazine (which I have since taken care of) - but they did this without my permission.Desired Settlement: Please please remove me completely from your system. I do not want you to retain any of my information, including my name, phone number, email address, mailing/billing address, credit card information, etc. It is incredibly violating and frustrating.

Business

Response:

Dear Revdex.com Mediation Department:

We apologize for posting the wrong response regarding [redacted]'s ALL YOU concerns. I appreciate this opportunity to be of assistance.

According to our records, we processed a subscription order for ALL YOU magazine on March *, 2013 for [redacted]. The order was submitted online from [redacted]. In any event, we cancelled the ALL YOU subscription on July *, 2014 and a refund for $20 was processed. Pursuant to [redacted]'s request, we have also removed her email address from all our promotional lists.

We certainly apologize to [redacted] for any inconvenience she may have experienced. If I can be of further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Review: I have REPEATEDLY requested that Real Simple cancel a gift subscription for [redacted] and instead apply the funds to my own subscription. I have sent e-mails and received responses that it would be done. I have even called and spoken to a [redacted] and still I am receiving bills from them for $24. My account should have been setup as follows: 1 gift subscription for [redacted] and one subscription for myself. [redacted]'s gift subscription SHOULD have been CANCELLED over a month ago with her subscription ending with the January 2014 issue. I am EXTREMELY displeased with the continuous billing errors with this company. I have no other choice but to contact the Revdex.com in hopes that they will be able to resolve the matter and have my funds returned. Product_Or_Service: Real Simple Magazine Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I wish to cancel my ([redacted]) subscription completely. I wish to have [redacted]'s gift subscription cancelled as well. [redacted] gift subscription is to remain in effect. I expect to receive a refund of all monies ($24) paid for the cancellation of the two aforementioned subscriptions. I consider anything short of the above to be THEFT!

Business

Response:

Dear Revdex.com Mediation Department:

Review: July [redacted], I received the following e-mail: [redacted], thank you for renewing ALL YOU. It's great to have you with us. We look forward to continuing to bring you inspired ideas and money-saving tips on how to enjoy life for less. If you haven't already registered for access to our Tablet Edition click here to get started. Remember, it's included with your subscription. If you've already registered, go to your app now. YOUR SUBSCRIPTION SUMMARY: Account Number: XXXXX[redacted] Print Edition Status: Active Tablet Edition Status: Ready to Access Billing Status: To be billed Number of Issues: 12 Price: $1.67 per issue Expiration Date: 09/**/14 I replied with the following reply: 7/**/2013... I did NOT renew my subscription that ends 9/**/2013. I will NOT pay for anything beyond this date as I have NOT requested a renewal of the All You Magazine.. I do NOT have a tablet either, so you are committing fraud! I have kept a copy of this e-mail to share with my attorney. Sincerely Yours, [redacted] August [redacted]:" I just got a notice from my bank that All You has drafted $20 from my banking account, a transaction that I did NOT authorize!!!!! I demand the funds be put back in my account by August [redacted], or I will not only notify my attorney, [redacted] of this illegal transaction and pursue a law suit (potentially a class action law suit since other's may have become a victim to this illegal activity as well), I will also notify the Revdex.com of this illegal activity. I will also put a notice in the Kansas City Star: Letter to the Editor about this, I will also post a warning to all my friends and family on [redacted] and [redacted] warning them of your companies illegal practices. I did not receive any response from the e-mail I sent (which is attached), so I assume you do not care what your consumers think or say. I would like an immediate response back in regards to this illegal action. Sincerely Yours, [redacted] (+email address) As of today 8/**/13, I still have not heard back from anyone nor has the money been put back in to my bank account. I am giving this one last chance to rectify these actions before filing a class action lawsuit. Sincerely Yours, [redacted]Desired Settlement: Please put the money ($20) back into my account immediately & do not send me any more All You magazines after my subscription expires on 9/**/2013. If the money is put back into my account I will not pursue the class action law suit.

Business

Response:

Dear Mediator:

I am in receipt of your e-mail on behalf of [redacted] regarding the ALL YOU magazine subscription. I appreciate this opportunity to respond.

In reviewing our customer transaction records, I show that **. [redacted] responded to an online offer for ALL YOU magazine on April **, 2012, which included the benefits of the automatic renewal program. In accordance to the online request, a 12-issue subscription for $12 was processed. Also, the following email address [redacted] was included with the online order.

As outlined in the terms of the subsciber's automatic renewal program, the subscription will continue unless we are notifed to cancel. Therefore, the ALL YOU magazine subscription was renewed on July*, 2013, and July **, 2013.

In any event, let me assure you that we canceled the July **, 2013, renewal order and issued a full refund of $20. This refund will appear on **. [redacted]'s credit card statement within 30 to 60 days depending upon her credit card billing cycle.

I appreciate this opportunity to be of service.

Sincerely,

[redacted] for

[redacted], Time Inc. Law Department

Review: Renewed a subscription to All You magazine in February 2015 for 2 years(24 issues @$1.46/issue), original subscription to expire April 2015, in December 2015 they ceased publication of the magazine and did not contact subscribers. When I didn't receive my January 2016 issue I attempted to contact them via their website and found out they had stopped publication of All You. I contacted the phone number they gave ###-###-#### and was told I would receive something in the mail, allowing me to select another magazine as replacement (called in Jan, Feb & Mar 2016). I then sent a letter (Feb to All You Customer Service Attn: Consumer Affairs [redacted]) asking for a refund and still have not received a response.Desired Settlement: It should not take this long to change the subscription to another magazine or issue refunds. I want a REFUND as I do not want to do business with them anymore

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I subscribed to All You magazine in June of 2015. I have not received an issue since the December 2015 issue. I called the customer service number two times and was advised All You magazine is no longer being printed. I was told I would receive a letter by mail inquiring if I would like to subscribe to another magazine or get a refund. I was told I would receive this by the end of January. When I did not receive the letter I called back the beginning of February and was told the same thing. I still have not received a letter and I want a refund for the remainder of my subscription since I will not be receiving the rest of my magazines. I paid for a two year subscription which expires in June 2017 and I only received six months of magazines (from June 2015 to December 2015).Desired Settlement: I do not want to substitute my current subscription to All You for another magazine. I want a refund for the remainder of my subscription.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding ALL YOU magazine which ceased publication in December 2015. Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,[redacted] forBetsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The magazine went out of business without sending out information. I prepaid for a subscription that runs until July 2016 and the magazine will no longer be in print after Dec. 2015. Its February 2016 and I have been looking for my issues. When I called Customer Service they said they could NOT help me and that a letter was being sent out. I never received the letter and apparently most of the customer base didn't either. [redacted] site is filled with complaints about this.

I WANT A REFUND

Poor business practices - take people's money and not offer a refund. Poor customer service.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding ALL YOU magazine which has ceased publication. Please be assured a refund has been processed to [redacted] for the remaining unserved issues for the ALL YOU subscription. We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In November of 2014 I ordered Cooking light magazine as Christmas gifts 2 new gift and 2 renewals. They offered a discount off for the holidays. I paid for it day the day I ordered it. Me and 2 other recipients received 2 or 3 issues then it stopped the gift subscription never began at all. I called and a lovely woman told me I had paid and the gifts wd begins in January. I actually called before Xmas to dbl check So I wouldn't be embarrassed. Jan. came and no one received an issue & I began receiving bills as if I hadn't paid already. I called again and was told I hadn't paid. I was very frustrated and tried calling another day hoping another agent would know better but nope same bs. Out of embarrassment at being asked by the giftees why they weren't getting it I paid again. Again they are saying they haven't received payment. This is shameful. They need to pay me back. I have proof of my payments. They were rude and not even willing to come to a compromise.Desired Settlement: Billing adjustment and start delivering the paid for subscriptions.

Business

Response:

Dear [redacted]:We are in receipt of the complaint filed by [redacted] with your office regarding COOKING LIGHT magazine, a Time Inc. publication. I appreciate this opportunity to respond.I would like to begin by offering apologies to [redacted] for the troubles she may have encountered while trying to resolve this matter. Our records show that the attached Gift Subscription Renewal order was returned to our office via U.S. Mail; and in accordance with the terms of the subscription card, orders and/or renewals were processed on December **, 2014, for $67, to serve the following: [redacted]. As you see on the order card, the "Bill me later" option was selected. We have no record that payment was received.Since were are only able to service an unpaid account for a limited time, the delivery service was suspended March **, 2015. However, we continued to send billing providing [redacted] the opportunity to continue the subscription or notify us to cancel. We suggest that, in order to resolve this matter, [redacted] provide us with a copy of the front/back of the canceled check.Please note that prior to the above mentioned December 2014 order, [redacted] had an existing gift order for [redacted] which was processed which processed on March **, 2014, for 12 issues @ $18. The delivery service included the May *, 2014, issue through the copy dated April *, 2015. The March 2014 order was paid in full via credit card on March **, 2014.I apologize for any inconvenience this matter may have caused and appreciate this opportunity to be of service.Sincerely,T. Patterson for Betsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have a receipt/ money order in front of me here. Please let me know where to send a copy of my receipt as proof. Perhaps other have nothing better to do than make dishonest allegations but I am not 1 of them. I want what's fair and right. I don't know about you but $67 is not pocket change.Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding the money order stub from [redacted]; however, it was insufficient and we were not able to trace the payment. In any case, we have processed [redacted]'s donor and gift orders as complimentary subscriptions which will start serving soon. We hope [redacted] and her gift recipients enjoy the COOKING LIGHT subscriptions with our compliments.Sincerely,Betsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Company cancelled my subscription for non-payment. payment was made in full. I told them I no longer wanted the subscription sent a copy of the cashed check for payment in full on Dec** 2013. Company was suppose to issue a refund of $43.00. I have yet to receive that refund. it was supposedly issued Dec **, 2013. Every time I call I am told we issued a refund you will have to wait another 5 days. My check was cashed within a week of receipt, my subscription cancelled immediately. I have been patient and I have waited. I am due my refund and I want it back. Every time I call the help desk I get a different story. the last one was that they applied my refund to some on else's account.... and so now I was going to have to wait another 90 days. I am tired of waiting. this is the biggest headache ever. I have never had this much trouble with any other company. when I sent confirmation that they cashed my check I scanned it emailed it mailed it and faxed it. I had to do this three times because they kept telling me they never got it. I am frustrated beyond belief.Desired Settlement: to receive my refund I have waited and I am tired of waiting.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I finally received my refund 3/**/14.

Sincerely,

Review: I subscribe to Sports Illustrated. I was promised I would recieve Madden Football 2025for a PS4. I was told it was on back order after I subscribe. Then I was told I would recieve in amonth. It has been almost 4 months and they keep telling me it is still on back order when. Game stop has plenty of them and tell me there is not a shortage.?? I am very disappointed and fustrated at this point.Desired Settlement: I would like to recieve my game like I was promised and I hope in the future this company will not promise anything they most likely keep follow through with.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we processed [redacted]'s 28-issue order for SPORTS ILLUSTRATED magazine on November **, 2013. Unfortunately, as [redacted] noted, the free gifts were on back order due to an issue between the vendor and manufacturer. We sent two notices to [redacted] that the gifts were delayed, and continue to be delayed, and we are required by law to get a consumer's consent to the delay. When we did not hear back from [redacted], the SI subscription was cancelled on February **, 2014.

In any event, we have reinstated [redacted]'s SI subscription which will commence with the March **, 2014 issue. In addition, we are happy to report that the free gifts are being mailed today via expedited delivery to [redacted].

We certainly apologize to [redacted] for any inconvenience he may have experienced. If I can be of further assistance, please contact me directly.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a bill for $256 and I paid it but I wrote a letter and told them to cancel the subscription. I don't want the 4 free issues and all I want is for them to stop harassing me and sending more bills. I don't remember ordering People magazine and did not understand the cost. They keep sending the magazines and I am fearful I will receive another large bill.Desired Settlement: Cancel the subscription and stop sending my magazines.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for your forwarding [redacted]s concerns regarding PEOPLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.We checked our subscriber records and found that we processed a 107-issue order of PEOPLE Magazine in accordance with the attached order card mailed back to us on July *, 2014. In any event, please be assured the subscription has been cancelled and a refund was issued on December **, 2014.We certainly apologize to [redacted] Link for any misunderstanding and inconvenience. If I can be of further assistance, please feel free to contact me directly.Sincerely,[redacted] Time Inc.

Review: I bought a Gillette Razor at Walmart which included a "4 free issues" coupon code for Sports Illustrated. I went online and it said my code was invalid. I called ###-###-#### and spoke with a gentlemen who said he would process my order for 4 free issues around July [redacted]. They never came. [redacted] code: [redacted]Desired Settlement: Please send me my 4 free issues.

Business

Response:

Dear Revdex.com Mediation Dept:

Thank you for forwarding [redacted]'s concerns regarding ALL YOU, a Time Inc. publication. I appreciate this opportunity to be of assistance.

It appears there was an initial problem with the codes in connection with the Gilette promotion. Rest assured the "bug" has been fixed. Upon receipt of this Revdex.com case, we processed [redacted]'s ALL YOU subscription order on August *, 2013 (account number [redacted]). The delivery began with the August **, 2013 issue and will continue through September *, 2013.

We certainly apologize for any inconvenience [redacted] may have experienced. If I can be of further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I began receiving unordered magazines from this company along with bills claiming I am responsible for paying for them. I have never ordered any magazines from this company and am not interested in them. I have begun to receive magazines from different publishers as well and have not ordered any of them. I have not called the company, nor have I received any calls from the business or collection agencies.Desired Settlement: I would like for this company to remove me from their systems, consider any subscription null and void, and also cease and desist collection efforts.

Business

Response:

Dear Revdex.com Mediator:

This correspondence is in response to the complaint filed by [redacted] with your office regarding PEOPLE Magazine. I appreciate this opportunity to respond.

I would like to begin by offering my apologies for any inconvenience this matter may have caused. In reviewing our customer transaction records, I show that the attached subscription card was returned to our office via U.S. Mail on January *, 2014. In accordance to the order request, a 26-issue subscription for $56.94 was processed on January *, 2014. The delivery service began with the January **, 2014, issue. A total of 7 issues were served. Since we are only able to service an unpaid account for a limited time, the delivery service was suspended on February **, 2014. However, as a courtesy, we continued to send billing invoices providing [redacted] with the opportunity to continue the subscription or notify us to cancel.

Please be assured that in accordance to this inquiry, the PEOPLE Magazine order was immediately canceled on March *, 2014, and all billing activities ceased. Since our billing notices are automatically generated, we ask that [redacted] disregard any additional notices he may receive.

I appreciate this opportunity to be of service.

Sincerely,

Review: I ordered one item from Food and wine magazine a year ago. After that, the company kept sending me books etc. and I sent them all back. I got charged for something from them that I did not order, and my credit card considered it fraud. I got a new credit card, and I have not done any subscriptions since the new card. I have another charge from this company though. I do not know how they have this new credit card information though. I do not even have an online account with this company. It is scary.Desired Settlement: I want the company to completely remove me from every account and/or companies associated with this main company. I want to stop getting charges that I do not authorize.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding FOOD & WINE, a Time Inc. Affluent Media Group publication. I appreciate this opportunity to be of assistance.According to our records, [redacted] mailed back the FOOD & WINE 2014 Gift Offer Acceptance/Order Form in May of 2014 to receive a

free Food and Wine Cookbook plus shipping and handling

of $3.21. As indicated in the Acceptance/Order form, the offer copy reads "Yes send me my Free Gift - the 2014 FOOD & WINE Annual Cookbook - plus FOOD & WINE Fast Cookbook, when I pay $2.99 total shipping & handling now. I will also enjoy the convenience of receiving advance notice of future books (no more than five years). If I wish to accept the book being offered in each advance notice, I will do nothing and I will receive the book at the then-current discounted prices (currently $29.95) plus shipping & handling which will automatically be billed to the credit card account indicated above, or - if I am paying by check - you will send me a bill for that amount. If I do not want the book being offered, I will simply return the advance notice card within 14 days. Customers may cancel at any time. Further our records show that [redacted] received the next book in the series and we received her payment of $38.59. In any case, we have cancelled [redacted]'s book account. If there has been any misunderstanding, we certainly apologize to [redacted].Sincerely, [redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. As long as I am no longer going to have random charges from them. I have changed my credit card to further prevent this. I want no part in this company.

Sincerely,

Review: People mag. Offered five free weeks free which I agreed to, then continued sending mag. I sent them a letter first week Oct. canceling. At no time did I receive a reply or bill. They then sent an acct. summary stating total amt due $26.00 which I reluctantly mailed a check for $26.00. The summary said "SPECIAL OFFER - pay in full now and receive 8 more FREE issues (fit a total of 30issues). So when I received more issues I had paid what they asked and then would end sub.-WRONG. They sent a bill for $13 .oo more that I owed. I call it bait and switch on a senior citizen.Desired Settlement: In the amount of $13 .oo

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have never ordered or been part of a promotion to receive products. I can trace the transaction back to [redacted] who sold information to [redacted], who then ordered magazine through People. I can trace this as the subscriptions are being mailed to my husbands place of work. As both other companies are at fault I do like the magazine but need them to stop mailing to my husbands business ASAP. I have been cut short on chat 2 times and can not receive any help. My issue is more with the customer service than the magazine as I Was thinking of keeping but my immediate needs was to not have further mailing to his work. After both these interactions..... I will not be a customer of anything People related. See Below for both chat transcripts...... [redacted]PM : statusSystem: You are next in queue... Estimated wait time is 0 hours 0 minutes 3 seconds [redacted]PM : SystemSystem: [redacted] has joined this session! [redacted]PM : SystemSystem: Connected with [redacted]. Your reference number for this chat session is [redacted]PM : SystemSystem: One moment while I look into this for you[redacted]PM : Agent[redacted]: Are you contacting for People Stylewatch or People magazine?

[redacted]PM : Customer[redacted] stylewatch I think

[redacted]PM : Agent[redacted]: We are sorry that you wish to cancel your subscription. [redacted]PM : Agent[redacted]: Our records indicate that your order was placed through [redacted] INC. Please contact them directly with your request to cancel your subscription. The phone number for [redacted] INC is ###-###-####.

[redacted]PM : Agent[redacted]: In the meantime, we will suspend delivery. Since our mailing labels are preprinted, you will receive a few more copies before delivery stops. Please discard these issues or share them with a friend. [redacted]PM : Customer[redacted] OK I Will but need oyu to stop sending magazines to the address on file as it is my husbands work [redacted]PM : Customer[redacted] ha you are funny [redacted]PM : Customer[redacted] I have read online that if I am going on vacation I can susbend devlivery and it only takes a week [redacted]PM : Customer[redacted] notice [redacted]PM : Agent[redacted]: Yes[redacted]PM : Customer[redacted] so I want to do that [redacted]PM : Agent[redacted]: Please contact the number to cancel your subscription. [redacted]PM : Customer[redacted] I Will but need you to suspend delivery [redacted]M : Customer[redacted] I am going on vacation [redacted]PM : Customer[redacted] It is not the billing I am concerned with but the deliverying to my husbands place of business [redacted]PM : Agent[redacted]: We have suspended the delivery of your subscription. [redacted]PM : Customer[redacted] so he will not receive anymore subscriptions at work [redacted]PM : Agent[redacted]: Since our mailing labels are preprinted, you will receive a few more copies before delivery stops. Please discard these issues or share them with a friend. [redacted]PM : Agent[redacted]: To cancel the permanently please contact the number. [redacted]PM : Customer[redacted] I am going on vacation and need them not to be delivered, as it states online [redacted]PM : Customer[redacted] Please, these are being mailed to my husbands work, I never signed up for them! [redacted]PM : Agent[redacted]: We have suspended the delivery of your magazine as you requested. [redacted]PM : Agent[redacted]: Since our mailing labels are preprinted, you will receive a few more copies before delivery stops. Please discard these issues or share them with a friend. [redacted]PM : SystemSystem: [redacted] has left this session! [redacted]PM : SystemSystem: The session has ended!Desired Settlement: Stop mailings ASAP and billing if applicable.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding PEOPLE STYLEWATCH, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, [redacted] submitted a subscription order for [redacted]. According to [redacted] received her subscription to People StyleWatch when she made a purchase on JustFab. The magazine subscription was included with her purchase on JustFab, and there are no billing efforts associated with the account. Please be assured, according to [redacted] called them yesterday and her cancellation was processed.

If I can be of further assistance, please feel free to contact me directly.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please comply with my request to have no further mailings to my place of business and review you proceedures in dealing with customers. To be disconnected in chat is no different than being hung up on.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unacceptable business practices!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dea[redacted]:

Further to my voicemail message on ###-###-####, please review the files pertaining to this case and let me know what further and specific action is required in order to reach a resolution.

Thank you for your attention to this matter.

Sincerely,

Review: I subscribed to All You Magazine and then they decided to stop publishing the magazine. I called in December and was told that I would be receiving instructions the following week regarding getting a full refund. I have received nothing and when I call back, I am told their systems are down.Desired Settlement: I expect a full refund in the form of a check ASAP!

Business

Response:

Dear Revdex.com Mediation Department: Thank you for forwarding [redacted]'s concerns regarding ALL YOU magazine which ceased publication in December 2015. Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription. We certainly apologize to [redacted] for any inconvenience she may have experienced. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I got Times Magazine subscription for my father as a gift. The magazine arrived properly from Jan. 2015 till April 2015, but no issues were delivered starting May 2015. I called the Times customer service on Aug. * and was told that the post office reported the missing apartment number on my father's address. This was not true because I filled out the address correctly and the magazine was being delivered for several moths without problems. Anyway, I made sure the apartment number was entered by the customer representative and got a confirmation email from Times. I was reassured that all the missing issues will be delivered. Since no Times arrived ever since, I called Times again and was told that this subscription was cancelled. I never authorized Times to cancel it. Their explanation now was that the post office reported the wrong building number, [redacted]. instead of [redacted]. I checked online, the address entered there is absolutely correct. I don't know whose fault it is, but obviously the online system Times uses is unable to work properly and customer representatives are useless. The Times is unable to provide a simple subscription service for 1 year straight, more than that, they lie about the incorrect address while I have it online typed in correctly in their own system ! They promised to reimburse my father, but he wants the magazine not the #14.Desired Settlement: I want all issues of Time starting from May 2015 to be delivered to my father's address ASAP till the end of this year.

I also want an official letter of apology from their representative.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding TIME magazine. I appreciate this opportunity to be of assistance.According to our records, issues of TIME were returned to us as "undeliverable" on July *, 2015 by the US Postal Service (Address Correction). Our system then issued a refund of $14.40 for the unserved issues. On July [redacted], we received an updated address via our online customer service portal and the account was reinstated. However, before delivery service could resume, another notification from the US Postal Service was received. On August [redacted], a change of address was processed to the following address:[redacted]I have instructed our customer service team to extend Mr. Lapidus's TIME subscription by another 3 months. Please enjoy the additional TIME issues with our compliments.Sincerely,Betsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. I did get a reasonable explanation regarding the mystery going on with my dad's address. The business blames the post service, but the post service obviously gets the address from The Times. Since I have provided the correct address, and the correct address was always available in the online account, it is not the post office that should be blamed, I suspect. especially because all the other mail has been delivered to the same address without problems for over a decade.2. In which form was the refund issued? It's pretty impossible for me to go through all my credit card statements now to verify that I in fact got the refund.3. I am constantly getting lots of advertisement emails from this business, so they have my email on file. But why was not I even notified that they cancelled my dad's account? 4. Where are all the missing issues starting from May 2015, as it was promised me by The Times' customer service when I called in August?5. If the business could not deliver the issues of the magazine before, do they really think I will trust their promise to deliver the "3 complimentary" issues now? And if, in fact, they can deliver those, why was it so impossible for them to do it awhile ago?This whole customer service attitude looks like a big fraud to me. With all my respect to Revdex.com, how can this business get an A in your ratings? Just look at the number of the complaint from people concerning The Times, this is unacceptable!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]:Again, I would like to offer my apologies to [redacted] for any inconvenience she has encountered while trying to resolve this matter. After further examining our records on behalf of TIME magazine, we provide the following response to her additional concerns:On December **, 2014, our records show that a 52 issue ( 1-year) online subscription offer for $29.95 was accepted for [redacted], which included a free Ultronic Weather Station Clock (with paid subscription). The delivery service began with the January **, 2015, issue and continued through the copy dated August *, 2015, serving to the following:[redacted]As [redacted] noted in her correspondence, it appears issues for TIME magazine were received by [redacted] thus confirming the local mail carrier made deliveries to the above referenced address. However, this changed when the issues were returned to us by the US Postal Service marked "return to sender - invalid address." As a result of the notification of invalid address, the order was canceled on July *, 2015; a partial refund of $14.40 was credited back to [redacted] Exp. 1/**. For your records, the refund reference number is [redacted].Our records confirm a change of address was received and processed on via the Internet on July **, 2015, the below as following:[redacted]On July **, 2015, we received notification of an invalid address from the US Postal Service. When [redacted] contacted our customer service center on August *, 2015, the address was updated to the following:[redacted]As a good-will gesture, we have processed a 3-month complimentary order which will begin serving with the October **, 2015, issue through the copy dated December **, 2015. Our mailing labels are printed in advance, so it takes approximately 3 weeks for the delivery service to start once a new order and/or renewal to start.Again, we apologize for any inconvenience this matter may have caused.Sincerely,T. P[redacted] for Betsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that, though this resolution is not satisfactory to me and the matter has not been clarified or resolved to my liking, dealing with this business further is a pure waste of time, so I consider this matter closed and will know to stay away from this publishing company in the future.

Sincerely,