Time, Inc.

Review: The company has put me on their mailing lists for for products or promotional items and is unable to remove my account or email address to stop the emails. Their E-MAIL OPT-OUTS does not work . I've requested many times over the course of a year to be removed and each time they tell me I'm removed but then I get more promotional products.Desired Settlement: I would like them to stop contacting me and completely remove my name, account information, and email address from their companies (ALL YOU and SUNSET).

Business

Response:

Dear Revdex.com Mediation:

Thank you for forwarding [redacted]'s concerns regarding ALL YOU and SUNSET, Time Inc. publications. I appreciate this opportunity to be of assistance.

Pursuant to [redacted]'s request, we have processed the removal from all our promotional lists.

We certainly apologize to [redacted] for any inconvenience he may have experienced. If I can be of further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Received notice in mail of an auto renewal of Time magazine. Only way to cancel Magazine was to call them. Called them told them we do not want Time Magazine, they kept trying to talk me into a better deal. I told them I do not want the magazine, they did agree to cancel magazine. I followed up with a letter to them stating our telephone call. Noticed today I was debited from my bank account for another year of Time Magazine. Called them again today, they tried to talk me into another deal on two (2) years of Time magazine. They told me I should take the deal, or wait 5 to 10 weeks for a refund. I told them since I talked with them Wednesday morning followed by a letter to cancel. I look at the Transaction today as a theft on my Bank account.. Note: Magazine was not due to renew until April 2014. After talking with them they went ahead and renewed it early and debited my account without permission.

Product_Or_Service: TIME Magazine

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Return money to my Bank Account NOW! $47.65 Plus $35.00 Bank Fee.

Business

Response:

[redacted]

Dear[redacted]

This correspondence is in response to the complaint filed by [redacted] regarding TIME Magazine. I appreciate this opportunity to respond.

According to our records, a risk-free trial offer to PEOPLE and TIME magazine was accepted when a purchase was made at Books-A-Million Store. As outlined on the offer brochure, the magazine offer copy reads as follows: 8-ISSUES TRIAL OFFER: Try eight People and/or Time magazine risk-free when you use your credit card for purchase today. NO Risk: If within eight issues you do not want the magazines, simply, call the Customer Service number below or go to the website to cancel and stop receiving issues immediately, and you will not be charged.

SUPER LOW PRICE: If you choose to keep the magazine after the eight issues, People, and/or Time will automatically charge the same credit/debit card you used for your purchase $39.95 for Time or People. You will receive an additional 18 issues of Time, for a total of 26 issues; or an additional 10 issues of People, for a total of 18. Your 8 trial issues are included in the cost of your subscription.

As outlined in the terms of the program, the magazine subscription will continue unless we are notified to cancel. Therefore, the TIME magazine subscription was renewed on March **, 2014. Unfortunately, we show no record of a cancellation request either by telephone or snail mail prior to the March **, 2014, renewal.

In any event, our records confirm that the TIME Magazine order was immediately canceled in accordance to [redacted]'s telephone request on March **, 2014. And a full refund of $47.65 was credited back to the [redacted] Credit Card on file. Also, as requested, the current subscription that was processed on September **, 2013, was canceled. A partial refund of $5.10 was issued. Please note that these refunds totaling $52.75 will appear on [redacted]'s [redacted] Credit Card Statement within 30 to 60 days depending upon his [redacted] Credit Card billy cycle.

We certainly apologize to [redacted] for any inconvenience he may have experienced.

I appreciate this opportunity to be of service.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a subscription for my boyfriend for his birthday. I made the purchase through [redacted] I then realize that the company opened up two subscriptions. I called the customer service number on Saturday, 11/** and requested the second subscription be cancelled and I be refunded the money. The customer service rep said she would and I should have the money back within 5-7 business days. Awesome, thank you. But the 7th business day rolls around and no refund, so I call customer service again. I get to speak with [redacted] was rude and not helpful in the least. All she kept telling me was that the subscription was cancelled and the money should be back in my account within 5-7 business days. Really? So after arguing with me and asking to speak to her supervisor twice, [redacted] finally puts [redacted] on the phone. Same runaround. Money should be refunded within 5-7 business days. So now I have to wait 10-14 business days to get money refunded to me that should never have been taken out to begin with and there's no guarantee I will be getting my refund. I didn't the first time and I don't have trust in their business practice.Desired Settlement: I want my money refunded and I do not wish the company to contact me again. Their policy says one thing, but their customer service reps do another. No matter what the outcome, they have lost a customer due to this.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding Allison Maust's concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we processed for [redacted] a 28-issue gift subscription order for [redacted] (with EA Sports Madden 25 Free with paid subscription) on November **, 2013. In addition, our records show that after [redacted] clicked on the "Submit my order" button for her gift order, she would have seen an upsell for a "special bonus offer!" for 6 months of Sports Illustrated (with EA Sports NCAA Football 14 Free with purchase) and clicked "Submit" again which processed the second order. In any event, we have issued the $39.95 refund for [redacted] and we have extended [redacted]'s gift subscription an extra three months as a goodwill gesture.

We certainly apologize to the [redacted] family for any inconvenience they may have experienced.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was only refunded $34.47, not the $39.95. When I called customer service, they said there was a $5.00 deposit beforehand according to their system. Not according to my bank statement. I was also hung up on twice by two different customer service reps. Probably because it was closing time because when I called back for the third time, I got an automated recording that the call center was closed. I am NOT impressed with the business practices of this company at all.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Sincerely,

Business

Response:

Dear Revdex.com Mediation Department:

We would like to apologize again to [redacted] for any further inconvenience and confusion. It appears that instead of the full amount of $39.95, only $35.67 was inadvertently refunded on December **, 2013. However rest assured the additional amount of $4.28 was issued on January *, 2014.

If I can be of further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Review: I received a subscription for a magazine that I didn't order and one I deem inappropriate for my household. I tried five times to call their customer service number (###-###-#### option #*) that they gave me, and I kept getting caught in scams to "purchase" other things--which is totally MISREPRESENTING "Customer Service." There was no customer service! I was able to complete a form on their website to cancel my unwanted subscription, but since I could not talk to a person, I don't know if they will charge me or not for the one issue I received. I don't appreciate them initiating and charging me for a subscription to a banal magazine that I did not order and do not wish to receive. I am contacting the Revdex.com because I believe that I have been HIGHLY mislead that I could call Customer Service (which no one can, try the number yourself!), and that they just assumed if they signed me up for a magazine I didn't want and sent me a bill for it and an issue, that I would comply--forced consumerism. Their actions are indicative of conducting business in a most unethical manner.Desired Settlement: That I owe zero dollars to this company for this unwanted magazine, and they send me an apology for their unethical business practices.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding ENTERTAINMENT WEEKLY ("EW"), a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, [redacted] accepted the special promotion for EW during check-out process at Blockbuster on August **, 2013. Blockbuster and EW have paired together to offer Blockbuster customers 8 free weeks of EW with Blockbuster's Blue Ticket membership, and customers must sign an EW brochure agreeing to EW's terms and conditions. For your records, enclosed is a copy of the EW brochure for [redacted].

In any event, please be assured the ENTERTAINMENT WEEKLY magazine subscription processed for [redacted] was cancelled on September **, 2013 when she contacted our customer service department. [redacted] was not charged for the subscription and there are no further billing efforts associated with this account.

If there has been any misunderstanding, we certainly apologize to [redacted]. If you have any questions or require additional assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Review: We received an issue of People magazine address to my mother. She passed away at age 88 last July, 2014, so it was strange to suddenly receive people magazine in her name.

A day or two later we received a letter addressed to her- from People magazine - basically saying:

"you recently requested access to our digital magazine or a digital product that requires sign in with your email address and password...." My mother is dead, and never used email/a computer in her lifetime.

The letter continues to give instructions on how to "validate" (pay for) the account.

I think this is a subscription enrollment scam and I want to report it as such.

No one would have any reason to enroll me mother to get a magazine but TIME or the people they pay to sign up folks for subscriptions. I called people to ask them about the account and they say that she ordered the magazine in Oct 2014 (she was dead) and that she receive 16 issues (not true- we just go the one, recently) and that the account is now suspend. The great american opportunity was the 3rd party who sold the subscription, according to People Mag. customer service,.Desired Settlement: Stop companies from falsly enrolling people for products/services they did not order. It's not right to send a magazine to someone who did not order it and then request payment.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding PEOPLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.I checked with our customer service team and it appears that we received a notification of NCOA (National change of address) from the [redacted] on 1/*/15 to update the address from [redacted] to: [redacted]In any event, we have cancelled the PEOPLE subscription and removed your mother's name from our list(s). We certainly sincerely apologize for any inconvenience your family may have experienced. Sincerely,[redacted], Time Inc.

Review: I received a notice of "overdue payment" from "The Billing Center, Time Customer Service, Inc" for an order I did not place. This was for a 36 month subscription to one of their magazines. I called customer service and they could not tell me how the order was placed or by whom. I "cancelled" the order......one that I never placed. I wonder if this is a new tactic to get new subscribers.

Product_Or_Service: Magazine

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like for Time Magazine Customer Service to contact me and tell me how this order was placed, and by whom. The Customer Service person I spoke to at "[redacted]" (the magazine in question I believe) could not give me any information as to how this order was placed.

Business

Response:

Dear [redacted]:

This correspondence is in response to the complaint filed by [redacted] with your office regarding REAL SIMPLE magazine. I appreciate this opportunity to respond.

In reviewing our customer transaction records, I show we received an online request to send REAL SIMPLE Magazine to [redacted] of [redacted]. According to the online offer, a 36 issue subscription for $46.44 was processed on May **, 2014. The delivery service began with the June 2014, issue and a total of 3 issues were served. Since we are only able to service an unpaid account for a limited time, the delivery service was suspended on July **, 2014. However, as a courtesy, we continued to send billing invoices providing [redacted] with the opportunity to continue the subscription or notify us to cancel.

Our records also confirm a permanent change of address was filed with the United States Postal Service. As a result, the aforementioned address was updated in our system to [redacted] on August **, 2014.

In any event, I would like to assure [redacted] the REAL SIMPLE magazine order was immediately canceled on September **, 2014, and all billing activities ceased. Since our billing notices are automatically generated, we ask [redacted] disregard any additional notices he

may receive. In any event, I would like to assure [redacted] the REAL SIMPLE magazine order was immediately canceled on September **, 2014, and all billing activities ceased. Since our billing notices are automatically generated, we ask [redacted] disregard any additional notices he may receive.

I appreciate this opportunity to be of service.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Nothing about the response from the magazine is truthful or accurate. Firstly, I don't know what kind of magazine Real Simple is.......which should tell you something about whether I was the person who "generated" an order for this magazine. Secondly, I have lived at my current address for 18 months, and have not lived at the "[redacted]" address they say was used as the address of record for over 3 years. Any change of address would have been from 18 months ago so the "notification" they received to process a change of address is falacious. Lastly, I have never subscribed to a magazine for any period longer than 24 months.......so in conclusion.....for these many reasons......I did not subscribe to this magazine and feel this was a "phishing" expedition on the part of the magazine. I understand they have "cancelled" my subscription and will not send me further billing notices. Which is appropriate since I never physically received ONE issue. The bigger point here is that I don't want this kind of practice to continue for other "subscribers".

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The cited email at yahoo is not an email address associated with me. I still feel this order was an instance of phishing and am not satisfied with the response from the business.

I am trying to prevent this from being perpetuated on other consumers. This is a scam as far as I am concerned.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com Mediation:

We are sorry that [redacted] continues to be concerned with the REAL SIMPLE subscription. This was not an instance of phishing. Instead, to recap again, the order was processed pursuant to an online order from the email address [redacted] Please be assured the subscription has been cancelled.

Sincerely,

[redacted], Time Inc.

Review: I purchased a subscription for All You Magazine. My subscription expired May 2016. The issue I got was December 2015.Desired Settlement: Please send refund for the remaining issues.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding ALL YOU magazine which ceased publication in December 2015. Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.We certainly apologize to [redacted] for any inconvenience she may have experienced. Sincerely, T. P[redacted] forBetsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

However, I have NOT received any refund as of this date.

Sincerely,

Christine C[redacted]

Review: Essence magazine keeps sending me copys of the magazine at no request.I called customer service to ask them to stop. they wanted more personal info which I refused. all I want is the magazines to stop coming.Desired Settlement: DesiredSettlementID: No further contact by the busi

Stop sending the magazines

Business

Response:

Dear [redacted]We are in receipt of your letter of June **, 2015, on behalf of [redacted]. We researched the account on behalf of ESSENCE magazine, and now provide the following response:On or around April 2015, [redacted] made a purchase through [redacted] LLC, a magazine, an authorized magazine subscription agent by Time Inc. for a 12 issue subscription to ESSENCE magazine. Although our policy is to have customers deal directly with the magazine agent (###-###-####), in this case, we have notified [redacted] LLC, on [redacted]'s behalf and confirmed the ESSENCE magazine subscription has been canceled.In the meantime, we have suspended the delivery service which will be effective with the September 2015 issue.I appreciate this opportunity to be of service and apologize for any inconvenience this matter has caused.Sincerely,[redacted] for[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I did not order magazines from anyone I would like to see any order forms and I do not want be charged for any magazines

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:As previously noted, the ESSENCE magazine subscription was submitted by [redacted], a magazine subscription agent. IF the customer has further concerns, we ask that they contact the magazine agent directly at ###-###-####. We have cancelled the ESSENCE subscription from our end. Also, we have added [redacted]'s name to our Do Not Promote Mailing Lists.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,[redacted] for[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I accidentally sent them my utilities check and they will not refund my moneyDesired Settlement: DesiredSettlementID: Refund

Refund my money

Business

Response:

Dear [redacted]:Thank you for forwarding [redacted]'s concern's regarding a refund. I appreciate this opportunity to respond.We suggest [redacted] contact his financial institution for assistance in obtaining a refund for the payment in question.We appreciate this opportunity to be of service and apologize for any inconvenience this matter has caused.Sincerely,[redacted]

Consumer

Response:

Hi, This is [redacted] I.D. [redacted]. Not sure my response went thru. I accidentally sent Southern Living my utilities check for 167.17. They deposited it. I had my bank send them copy of where they deposited it. They have all the info and fax of the check they deposited in august of 2014. The check was made out to southwest electric co-op. They have told me numerous times that they have all the info and copy of check and that accounts payable will send back my money. Their position that I should contact my financial institution is ridiculous, I accidentally sent them 167.17 and they will not give it back. They deposited a check made out to someone else, should be against the law. thanks [redacted]

Business

Response:

Dear [redacted]:This letter is in response to [redacted]'s concerns regarding a check that was sent to SOUTHERN LIVING Magazine in error.In reviewing our records, we have been able to determine that check no. [redacted] in the amount of $167.17 was returned to our office via U.S. Mail on August **, 2014, which included [redacted]'s billing invoice for her SOUTHERN LIVING Magazine subscription.In any event, let me assure you we are sending check no. [redacted] to [redacted] via [redacted] overnight delivery on February **, 2015. In the meantime, I have attached a copy of the refund check for your records.We appreciate this opportunity to be of assistance and apologize for any inconvenience this matter has caused.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My org. order of **/2014 was for buy a subscription and send one free. The free one was suppose to come to me and I never received a magazine. I contacted Cooking Light through their website, received a call and was told they would cancel and refund my money. Since we still wanted the magazine, I was told they would set up a NEW order effective 07/**/2015, for the same deal (buy one get one) and I would get a discount on the charge. To date I never received the refund/credit to my bank account for the first order, but my bank acct. was charged/debited the original amount $19.08 on 07/**/2015 and I have never received one magazine!! I called and they said it would be corrected, but could take several days/weeks. I think it has been too long!!!Desired Settlement: I want a full REFUND, plus the subscription I was supposed to get at NO CHARGE. The person I ordered the magazine for has been getting her magazines, just NOT ME.

Thank you,

Janet

Business

Response:

Dear Revdex.com Resolution Mediator:We are in receipt of the complaint filed by [redacted] with your office regarding COOKING LIGHT magazine, a Time Inc. publication. I appreciate this opportunity to respond.I would like to by offering my apologies to [redacted] for the troubles she has encountered while trying to resolve this matter. According to our research we found that a 2-for-1 Holiday Gift (internet) Offer was processed in November 2014. Our records show that only [redacted] of ([redacted]) information was transmitted to our office for delivery of COOKING LIGHT magazine. The delivery service began with the January/February 2015 issue and issues were served. In addition, I show the full subscription payment of $19.08 was debited to [redacted] Ending [redacted], Exp. [redacted].When [redacted] contacted our customer service center on July **, 2015, regarding non-receipt of the magazine for herself, we canceled the existing gift order and issued a full refund of $19.08 back to the [redacted] Credit Card. For your records, the refund reference number [redacted]. Also, on July **, 2015, our records show a new order was processed to serve 1-year COOKING LIGHT subscriptions to Ms. [redacted] and Kristen Mercker for $19. The full subscription payment was billed to a Visa Credit Card Ending (4304) with Exp. Date 11/**.As noted on the Holiday Gift Offer, the delivery service is set to begin with the January/February issue. Therefore, [redacted] regular delivery subscription will begin with the January/February 2016 issue and continue through the copy dated December 2016. As a goodwill gesture, we are mailing complimentary issues for October and November 2015 directly to [redacted] via [redacted] overnight delivery. The [redacted] tracking number is [redacted].I apologize for any inconvenience this matter has cause and appreciate this opportunity to be of service. Sincerely,T. Patterson forBetsy L[redacted], Time Inc.

Review: I paid in advance for a 2 year subscription. After receiving magazine for 9 months, they keep sending me requests to renew.

I would prefer to receive a refund against future magazines rather than have to constantly receive this junk in mail.

The return address on these is [redacted]Desired Settlement: No more of these "renewal" forms when I am still owed over a year of magazines that have been prepaid.

Or just give mea one year refund.

Had enough of this magazine.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding COOKING LIGHT, a Time Inc. publication. I appreciate this opportunity to be of assistance.

Please be assured an adjustment has been processed so that renewal notices will be sent closer to [redacted]'s expiration date. We certainly apologize for any inconvenience [redacted] and [redacted] may have experienced.

Sincerely,

[redacted], Time Inc.

Review: I told Customer Service over the phone over three months ago that I was not going to renew my subscription to Sports Illustrated and that they did not have the authorization to charge my account. I was then told my account had been cancelled and my card would not be charged. When I checked my bank account today my found a charge of 42.28 to my bank account via my debit card from Sports Illustrated! This charge has put my account into a negative balance! When I contacted the customer service center to have my account credited what they took without authorization they said it would take 10 days to fix the issue; that is not acceptable to me since I had called them over three months ago to say I wouldn't be renewing the subscription. I want my money back in my account as well as any OD fees charged to my account due to their (Sports Illustrated's) negligence ASAP. When I told the Customer Rep this he said "Well that's the way it is." and hung up on me! I called back and asked to speak to a manager or floor supervisor and was told they didn't have one; it was at that time I informed them that either they find a manager/supervisor or I would contact the Revdex.com. Obviously, they continued to say they had no manager and so I am contacting the Revdex.com to get this resolved. I have also contacted my bank but they are unable to stop the transaction until it officially posts and even then it will have to go through the dispute process. I just want my money back and any fees that the unauthorized deduction has caused credited back to me as well.Desired Settlement: I want my money back before the end of Tuesday (9/**/2014) COB. It's not rocket science and I should not have to pay for their companies error. It may not seem like much money but my account is in the Red now because of it and I have children to think of and one of those children is going to need his lunch money this week. What am I supposed to do put my account even more in debt and get charged another OD fee because of their stupidity?

Business

Response:

Dear Revdex.com Mediation:

Thank you for forwarding [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we processed a 56-issue order of SPORTS ILLUSTRATED on October *, 2013 for [redacted] of [redacted], and 56 magazine issues were served through October **, 2014. Please be assured the $42.28 refund was issued back to [redacted]'s account on September **, 2014. With regard to the overdraft charges, we ask that [redacted] send us a copy of her bank statement showing the exact charges so we may issue the appropriate additional refund. [redacted] may fax the statement to me directly at ###-###-####.

We certainly apologize for any inconvenience the [redacted] family may have experienced.

Sincerely,

[redacted], Time Inc.

Review: I received an advertisement for 2 subscription for the price of 1 (19.92) the code was [redacted]. And they billed be 37.44 which they took out of my account... so I called them back a spoke to [redacted] who stated that I cancelled that subscription and I told her that need so they could fix it for 19.92 she ( [redacted] ) stated they did not received the money for 37.44.. So my bank cleared that up... The next day they took 37.44 out of my account AGAIN... So now by bank is disputing the 37.44... I should have only been charged 19.92

Product_Or_Service: magazine

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like my 37.44 back.. but keep the 2 subscription for the price of 1 (19.92) I have for this to happen again..

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted] concerns regarding ALL YOU, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, [redacted] responded to an online offer to "Give Two Gifts and Save More" Gift 1: 12 issues (1 year) $1.66 an issue; Gift 2: 12 issues (1 year) $1.46 an issue. Please see attached copy of the ALL YOU online offer for two gift subscriptions for $37.44. [redacted] indicated her two gift recipients as [redacted] and [redacted] of [redacted], NC. Our records show that [redacted]'s credit card was charged $37.44, but also that the charge was fully refunded on October **, 2013.

Further according to our records, our customer service department received [redacted]'s phone instructions to process a new order based on a different ALL YOU Buy One, Get One Holiday Deal she received in the mail (2 Subscriptions for the Price of 1) for $19.92. We hope to receive full payment of $19.92 for the new orders on file for [redacted] and [redacted].

If there has been any misunderstanding, we certainly apologize to [redacted]. If you have any questions or need further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Review: THEY MADE AN UNAUTHERIZED TRANACTION AGAINST MY PAYPAL ACCOUNTDesired Settlement: I WANT THIS TO STOP AND MY MONEY RETURNED

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding SOUTHERN LIVING, a Time Inc. publication. I appreciate this opportunity to be of assistance.

First I want to apologize to [redacted] for any inconvenience he may have experienced. According to our records, we received instructions to process a 13-issue order for SOUTHERN LIVING Magazine on October *, 2011, which was part of an automatic renewal program. Under the terms of the program, the subscription would continue unless we are notified to cancel. The complete terms of the program are provided at the time of the original order, and a reminder is sent to consumer several weeks prior to renewal in order to give them an opportunity to cancel the subscription before their account is charged or billed. Please note, consumers are never under any obligation to renew and may cancel at any time.

For your records, attached is a copy of the order card mailed back to us for [redacted]'s initial October 2011 order for SOUTHERN LIVING.

As stated in the promotion, the subscription would be renewed unless we received notification to cancel. Therefore, the SOUTHERN LIVING magazine subscription renewed on August **, 2012 and all 13 issues were fully served. Similarly the SOUTHERN LIVING magazine subscription renewed again on September *, 2013 for the next 13-issue term for $29.97. In any event, we have cancelled the SOUTHERN LIVING subscription and a charge back for $29.97 was issued back to [redacted] on October *, 2013 after [redacted] disputed the charge.

Again please extend our apologies to [redacted]. If you have any questions or need additional assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Review: we, JOHN AND MY WIFE SHARON, SUBSCRIBED TO ==ALL YOU== MAGAZINE 3/**/2015 FOR 2 YEARS. WE RECIEVED ISSUES THROUGH DEC 2015. SUPPOSEDLY, THEY DISCONTINUED THAT MAGAZINE AT THE END OF 2015. WE RECIEVED NO LETTER FROM THE, NO CONTACT AT ALL. I HAVE CALLED CUSTOMER SERVICE ###-###-####, 4 TIMES FEB. **---MARCH *, MARCH *, AND MARCH **. THE FIRST 3 CALL THEY SAID THEY WOULD SEND A REFUND AFTER I CANCELLED THE SUBSCRIPTION. TO THI DATE, NO REFURND , NO CONTACT VIA EMAIL, NO NOTHING. CAN YOU PLEASE HELP ME WITH THIS ISSUE?Desired Settlement: I JUST WANT MY REFUND FOR THE MONTHS I PAID FOR. AND WILL NOT RECIEVE **THE MAGAZINE [ALL YOU]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted]I RECEIVED A REFUND CHECK IN THE MAIL FOR $18.75. YOU CAN CLOSE THE COMPLAINT. THANK YOU

Review: I renewed my subscription for 3 years on 10/*/2015 for $50.00. I received 1 issue and then was informed they were no longer in business. They were supposedly going to send a postcard to inform me of my options (refund or another magazine). In the 2 months since the notification I have not received any other communications from them. I have attempted several times to contact customer service through their online system, but it does not work. I have seen in online forums that people attempting to call are just getting extremely rude people telling them to wait on the postcard. This seems like extremely terrible customer service, and I really don't understand why they would have let me renew in October for 3 years knowing full well they were going out of business. They is just unethical business practices.Desired Settlement: Per their e-mail, one issue is $1.52, so I'd like a refund of $48.48. Though, they shouldn't have taken my money at all knowing they'd be out of business in 2 months.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding ALL YOU magazine which ceased publication in December 2015. Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.We certainly apologize to [redacted] for any inconvenience she may have experienced. Sincerely, T. P[redacted] forBetsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did not indicate when and where to they issued the refund. I checked the account I paid for the subscription out of and no refund has been issued to it.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I finally received a check in the mail. I did not respond as soon as I received it as I wanted to make sure it cleared before I did. It has successfully posted to my bank account for $50.00.

Sincerely,

Review: I have 15 issues left on my All You magazine subscription and received nothing when they went out of business.Desired Settlement: Cover price is 2.99..I had 15 issues left. I want a refund or an equitable choice of replacement.

Business

Response:

Dear [redacted]:Thank you for forwarding [redacted]s concerns regarding ALL YOU magazine which ceased publication in December 2015. Please be assured a refund has been processed to [redacted]s for the remaining unserved issues of the ALL YOU subscription.We certainly apologize to [redacted]s for any inconvenience she may have experienced. Sincerely, T. P[redacted] forBetsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a gift subscription to Cooking Light magazine for a friend. I ordered the magazine in September 2014. The magazine has not been delivered. When the person who was supposed to receive the gift called the magazine, she received a sales pitch, then was lied to - the company said she had asked to have the subscription delayed. This is not true. In frustration, she cancelled the gift. I am now due a refund for this gift subscription that was never provided. The company has had my payment since September.

Business

Response:

Dear [redacted]:We are in receipt of the complaint filed by [redacted] with your office regarding COOKING LIGHT magazine, a Time Inc. publication. I appreciation this opportunity to respond.We understand her concerns regarding the delivery of the COOKING LIGHT magazine subscription to her gift recipient and apologize for any inconvenience this matter may have caused. When we begin processing new Holiday orders and renewals in September, subscriptions are set up to begin fulfilling with the first issue of the New Year. Of course, customers can always request to have delivery start immediately.Our records show [redacted] contacted our customer service center on December **, 2015, and as per her request, the magazine subscription was immediately canceled and a full refund of $18 was issued. [redacted] will receive a refund check within 3 weeks. As a good-will gesture, we have sent [redacted] 2 complimentary issues of COOKING LIGHT magazines via [redacted]. For your records, the [redacted] tracking number is [redacted].I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely, [redacted] for [redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It is not stated anywhere in the promotional materials for the magazine that a payment received in September will not yield a magazine until January. Further, when Mary Heid called to inquire about the status of the magazine, she was told she would likely receive the magazine by March or April. At that point [redacted] cancelled the subscription. When I then called to follow up on the refund, I was initially told it would take "one or two billing cycles" to receive my refund. Since the handling of this matter was unacceptable at that point, I reported the issue to the Revdex.com. The issue was then resolved properly - I received a refund of my payment, and [redacted] received the "good faith" issues of the magazine as indicated by the publisher. Thank you for your assistance in the handling of this matter.

Sincerely,

Review: For more than TWO YEARS I have asked to be removed from Southern Living's email address. I have contacted the company twice and been assured that my name was removed. Neither time, has this occurred.

I have NEVER subscribed to this magazine. I NEVER would subscribe to this magazine. And I am disgusted every week when I receive 2-3 emails from them -- warning me that if I do not contact them, I will be dropped.

Even more -- the last few I have received have NO "Unsubscribe" link on the email -- which I thought was law.

PLEASE HELP ME!!Desired Settlement: I want nothing to do with them -- just stop the contact!

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding SOUTHERN LIVING, a Time Inc. publication. I appreciate this opportunity to be of assistance.According to our records, the email address [redacted] was opted out of all Southern Living emails on January *, 2014. If there's another email address being used, we ask the customer to provide it so we can remove it as well. If I can be of further assistance, please feel free to contact me directly.Sincerely,[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have opted out MORE THAN just January 2015. I continue to get these emails at my personal email address ([redacted]) more than ONCE EACH WEEK!The response is neither acceptable, nor accurate.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com Mediation:Please assure [redacted] that her email address has been completely removed from all Time Inc. lists. Again I would like to apologize to [redacted] for any inconvenience she may have experienced.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have a lifetime subscription with TIME magazine. In the beginning of December, I realized that I had not received my magazine in a few weeks. I e-mailed TIME asking what had happened. I received no response. I called a week after that and was told to call back on Monday when the special services unit would be in. I called back and was told there was a computer glitch and that my subscription would resume on February [redacted] as well as all back issues would be mailed. I called back on February [redacted] when I had not received my magazines and was told they were mailed on February [redacted]. It is now February ** and I have yet to receive the magazine I have subscribed to.Desired Settlement: Delivery of Order

Business

Response:

Dear [redacted]:We are in receipt of the complaint filed by [redacted] with your office regarding TIME Magazine. I appreciate this opportunity to respond.I would like to begin by offering my apologies to [redacted] for the troubles she has encountered with regards to this matter. As a consumer based operation, we value her commitment and loyalty to TIME Magazine.With respect to [redacted]'s concerns, we have been able to determine there was a delivery problem affecting certain TIME subscribers which we actually did not become aware of until [redacted] contacted our customer center on January *, 2015. [redacted] is among a group of elite Time Magazine LIFETIME subscribers/members and due to a recent systems change, some subscription accounts were inadvertently cancelled. As a result, [redacted] missed several issues of TIME Magazine. Again, we would like to apologize to [redacted] for this inconvenience.Please be assured we have started correcting the affected TIME subscriptions accounts including [redacted]'s which was successfully corrected on February *, 2015. Upon receipt of this complaint, we sent her the below replacement issues of TIME Magazine via [redacted] overnight delivery on February **, 2015. For your records, the [redacted] Tracking No. is [redacted]:December **, 2014 / January *, 2015January **, 2015February *, 2015February *, 2015February **, 2015February **, 2015 / March *, 2015For your records, [redacted]'s TIME Magazine subscription will resume with the March *, 2015, issue.I appreciate this opportunity to be of service.Sincerely,[redacted] for[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,