Time, Inc.

Review: I received an invoice from People Style Watch Magazine for 21.89. I went on their website to make the payment amount due, using the account number listed on the invoice; however, I went to submit the payment and People debited 200.87 from checking account, leaving a negative balance, without my consent. When I called to speak to a customer service agent, he advised that the payment went to another subscription (confused, because I only have one account and subscription with this magazine) and he would cancel it and it would take 7-10 business days to notice the funds reflecting in my checking account. I also followed up by email and received an email from the customer service department advising that they had returned my payment in full; however, I confirmed on my bank statement that they had only returned 197.08 and memo that read, "recurring," which implies that they will debit my account again. I explained to the customer service department that I don't want the other subscription, so there should not be any "recurring transactions" from People Magazine. I notified my bank and have reported this debit as fraudulent charges. Yes, the amount may seem small, but this is the second time People Magazine has done this. From now on, I will mail a check via my bank for payment. I will pay the amount due, subtracting the amount withheld or until they refund the full amount back to my account.

Product_Or_Service: People Style Watch Magazine

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

1. I want the full amount refunded back to my checking account, just like the customer service department advised.2. STOP, "Recurring Transactions" debited from my account. THEY HAVE NOT RECEIVED PERMISSION TO DO THIS.

Business

Response:

Dear [redacted]:I write in response to the complaint [redacted] filed with your office regarding the PEOPLE STYLEWATCH and PEOPLE Magazine, a Time Inc. publications. I appreciate this opportunity to clarify any misunderstanding.In reviewing our customer transaction records, I show the attached PEOPLE STYLEWATCH Last Chance Renewal Offer form was returned to our office via [redacted] Although [redacted] did not select the term and value, you will notice the “YES” sticker is affixed and the “bill me later” option is selected. Therefore, we processed the renewal order for the lowest term 1-year (11 issues) just $21.89. Since we are only able to service an unpaid account for a limited time, the delivery service was suspended on February **, 2015. In accordance to [redacted]’s complaint, we have canceled the PEOPLE STYLEWATCH Magazine order and ceased all billing efforts.With respect to the refund, I show a 1-year (53-issue) subscription to PEOPLE Magazine for $200.87 was processed via the Internet on March *, 2015, which included the full subscription payment. On the same day, [redacted] notified us to cancel the magazine order. Because we had not received validation of the [redacted] Credit payment a partial refund of $197.08 was issued. Please be assured the remaining balance of $3.97 for a total refund of $200.87 was credited back to the [redacted] Credit Card Ending [redacted] Exp. 07/** on March **, 2015. [redacted] should allow up to 10 business days for the credit to be deposited.We certainly apologize for any inconvenience [redacted] may have experienced.Sincerely,[redacted] for [redacted], Time Inc.

Review: In August 2013, I inadvertently mixed up two checks and mailed them out. The other company immediately returned the wrong check. I contacted customer service and was told that no record of my check was there. I should have stopped payment, but I really thought they would at least let me know they received the wrong check. But they went ahead and deposited it anyway, and never even applied it to my account. I have gone around in circles with this company to have them give me back the money that is/was clearly not theirs. I gave them a copy of the canceled check clearly made out to [redacted] and was clearly not close to the amount of my statement (which was for $10.00). I was told it would take up to a month or more to "investigate". Enough time has passed with no correspondence from them and they are probably hoping I will forget.Desired Settlement: I would like to have a check issued to me in the amount of $46.27. This is the amount of the check that they went ahead and put into their account. The check was clearly made out to another company and it clearly shows they deposited it.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted] concerns regarding SOUTHERN LIVING, a Time Inc. publication. I appreciate this opportunity to be of assistance.

We certainly apologize for any inconvenience [redacted] may have experienced. We are currently processing the full refund for $46.27 and the check will be mailed to her as quickly as possible. In addition, we have processed a complimentary 14-issue order of SOUTHERN LIVING magazine for [redacted] which should begin serving issues shortly.

Again please extend my apologies to [redacted]. If you have any questions or require further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved once I have received the check for $46.27 that is rightfully mine.

Sincerely,

Review: On 7/*/2013 I received a magazine from Essence. I have not had an Essence Magazine in over a year since I moved. When I called and spoke to the representative I asked her how Essence got my new address, she stated that the order was placed in my name by a company called Strategic Media, LLC. I have NEVER authorized any company to place any orders on my behalf I have not ordered anything online checking any boxes authorizing any magazines to be ordered for me. The Essence representative informed me that she could not cancel the magazine only this third party company can, she refused my request many times for a supervisor. It is very bad that Essence would even allow an order for a magazine from a third party without first getting the customer verification first. I have tried calling this "Company" many times and no one answers the recording sounds like a scam.Desired Settlement: I would like Essence to cancel this magazine subscription, any billing I want remove because I did NOT order any magazine from them. I would also like Essence to place me on their do not market/solicit list.

Business

Response:

Dear [redacted]:

Thank you for forwarding the complaint on behalf of [redacted] in reference to ESSENCE magazine.

I would like to begin by offering my apologies to [redacted] for any inconvenience this matter may have caused. As a consumer operation, we value the input from our readers as a vital tool in helping us to achieve our goal to provide good customer service.

In reviewing our customer transaction records, I show that we received instructions from Strategic Media LLC, a magazine subscription agent, to process a 1 year subscription to the below consumer:

Our confirm that the delivery service began with the August 2013 issue and one issue was served. When [redacted] contacted our customer service department on July *, 2013, she was informed that she would need to contact Strategic Media LLC to cancel the order. In the meantime, we would suspend the delivery service.

Additionally, I would like to mention that we received a change of address from the Postal Service National Change of Address System on July **, 2013. The new address provided is [redacted].

I appreciate this opportunity to be of service.

Sincerely,

[redacted] for

[redacted] - Time Inc Law Department

Review: My subscription for All You was renewed starting 12/*/15, charged on 10/**/15 for 29.95. But December 2015 was the last issue that they made. I should not have been charged to have my subscription renewed.Desired Settlement: I would like them to refund the full amount that they charged for the subscription renewal immediately

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding ALL YOU magazine which ceased publication in December 2015. Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription. We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Betsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a letter from [redacted] on April **, 2015 stating that my subscription will be cancelled if not paid by April **, 2015. The payment was mailed to [redacted] on April *, 2015. The Money Order is attached.

Product_Or_Service: Magazine subscription

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like it if [redacted] can complete the subscription as being paid, as that is what is indicated in the letter. The subscription was paid two weeks ago. Please make sure that the attachment being provided is also forwarded to the complaint.

Business

Response:

Dear [redacted]:We are in receipt of the complaint filed by [redacted] with your office regarding [redacted] Magazine, a Time Inc. publication. I appreciate this opportunity to respond.Our records confirm a payment of $24.95 was received on April *, 2015. For your records, the delivery service includes the April *, 2015 issue through the copy dated March **, 2016, issue. I appreciate this opportunity to be of service.Sincerely,[redacted] for [redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: In September 2014 I renewed my [redacted] subscription thru [redacted] website for 5 years. I recently noticed that the subscription ending date on ** had not reflected this renewal. I called ** and they said no renewal was processed from [redacted] and that [redacted] was not one of their partners. I have tried to contact the company using the email address provided by [redacted] but so far no response.Desired Settlement: Since this company is not a ** partner the only option is a refundof the 137.20 I paid this company. I am pretty sure I did receive the promised tee-shirt so a small part of the 137.20 is rightfully theirs(nomore then $10.00). If this company is not authorized by ** how/why arethey allowed to operate.

Business

Response:

Dear [redacted]:We are in receipt of the complaint filed by [redacted] with your office regarding [redacted]. I appreciate this opportunity to respond.In reviewing our records. I show the last order we have on file was accepted through [redacted]. In accordance with the order instructions, a 56 issue order for [redacted] of [redacted] for $89.04 was processed on February **, 2013, which included the NFL 2013 Raven Commemorative Package (Football, DVD, and Commemorative Book) with paid order. The delivery service included the August **, 2014, issue through the copy dated July **, 2015.As [redacted] has noted in his inquiry, he submitted his [redacted] renewal through the "[redacted]" which is an authorized magazine subscription agency of Time Inc. nor is "[redacted]" owned or affiliated by Time Inc. Since [redacted] did not pay order with, and pay, [redacted] Magazine directly, we are unable to honor his request for a refund of $137.20.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,[redacted] for [redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Getting unordered books from Food & Wine....receive a small noticed that if not returned in 14 days book is coming if ordered or not...not information on the notice as to how or who to call to be removed from this list...called customer service and was told that the books were another part of the company but not give a number to call that branch...Go two in the mail today after requesting my removal from list...If business has to be so underhanded then obviously it is an bad product...Desired Settlement: Take me off all their mail list...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hi, I keep getting a bill from Time - they say my account number is [redacted] and I owe $38.27. I have never done any business with them. Never ordered a magazine or any kind of sucscription and I'm getting really tired of the letters. Someone is either using my name and adress or there is a massive problem. I dont get TimeDesired Settlement: I just want them to leave me alone - if this was legitamate they would have had my credit card and phone number. Someone is trying to rip me off.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding Time Magazine. I appreciate this opportunity to be of assistance.We checked our subscriber records and were unable to locate a Time magazine subscription for [redacted]. In addition, we are not billing [redacted] for a Time subscription or any other subscription or product for that matter. We ask [redacted] to provide a copy of any mailing/invoice he received for "Time". Upon receipt, we will be glad to look further into this matter.Sincerely,[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I need to know where to send the bill I have it sitting in from of me - so you can see it. Its from Time Inc. Affluent Media group

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %

Business

Response:

Since this complaint is officially a Revdex.com case, consumer may forward to the Revdex.com Mediation Department who will then forward to Time Inc. Thank you.

Review: After canceling the subscription, two months later we found a charge of $24.95 on our credit card. We gave NO authorization on the free trial and the charge on our cardDesired Settlement: Refund the money that has been scammed.

Business

Response:

Dear Revdex.com Mediator:According to our records, this is the first notice received regarding this complaint. We never received the December *, 2014 first notice via e-mail.In any event, we are investigating now and will post a response as soon as possible.Sincerely,[redacted], Time Inc.

Business

Response:

Dear [redacted]:This email is in response to the complaint filed by [redacted] with your office regarding SPORTS ILLUSTRATED Magazine, a Time Inc. publication. I appreciate this opportunity to respond.I would like to explain that we do not enter orders without receiving what we believe to be the proper authorization to do so. A review of our customer transaction records indicates that the SPORTS ILLUSTRATED and SPORTS ILLUSTRATED KIDS Magazine subscriptions were a result of a special Finish Line partnership. Once a purchase is made at Finish Line, a store clerk explains the complete terms of the SPORTS ILLUSTRATED and SPORTS ILLUSTRATED KIDS offer to the customer. At the counter, the customer is offered ten risk-free issues of the SPORTS ILLUSTRATED Magazine and two risk-free issues of SPORTS ILLUSTRATED KIDS and if they want the offer, they sign up on the electronic pinpad. The clerk also states tha the customer would be automatically charged after the trial issues unles he or she cancels.The customer is given a takeaway brochure, and it states that SPORTS ILLUSTRATED and SPORTS ILLUSTRATED KIDS will charge the customer's credit/debit card for the subcription after the trial issues unless we receive a request to cancel. We also send a reminder notice to customers soon after an order is received, explaining the program again. Both the brochure and the reminder notice list a toll-free number for any cancellations. The toll-free number is also listed on the credit card statement that includes the subscription charge.As requested, the SPORTS ILLUSTRATED KIDS Magazine subscription was immediately canceled on November **, 2014, and a full refund of $24.95 was issued. This refund will appear on [redacted]'s credit/debit card statement within 30 to 60 days depending upon his credit/debit card billing cycle. On the other hand, since the SPORTS ILLUSTRATED Magazine subscription was canceled (September **, 2014) within the risk-free trial period, there was no charge for the order.I appreciate this opportunity to be of service.Sincerely,[redacted] for[redacted], Time Inc, [redacted]

Review: As part of a fund-raising effort, my niece's school offered magazines and I purchased several subscriptions. Unfortunately I am still receiving these magazines even though the fundraising is well over and the subscriptions should have come to an end. Those subscriptions [redacted]lude "This Old House", "Horse Illustrated", "Family Circle", "Extreme How-To", and "Country Living".

Today I contacted "This Old House" and asked that my subscription cease immediately. I was told that since this was part of a fund-raising, I had to contact the organization that was connected to the fund-raiser ([redacted] ###-###-####) and ask them to cancel the subscription. I contacted [redacted] and was told that they have nothing to do with the continuing subscription. [redacted] claims that they only order the subscription for the stated time frame and the magazine then cancels the subscription when it ends. [redacted] claims that they do not give the magazine credit card info and that they collect the monies for the fund-raiser themselves and pay the magazine through their own accounts. I looked at my account info at "This Old House" and it clearly states purchased in Nov. 2011 for 20 issues. It is now August 2014 and I can't seem to get anyone to take responsibility for the mistake or more importantly, to cancel the subscription.Desired Settlement: I want the subscriptions canceled and I would like to be reimbursed for the cost of the additional magazines.

Business

Response:

Dear Revdex.com Mediation:

Thank you for forwarding [redacted]'s concerns regarding THIS OLD HOUSE, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we processed a 20-issue order of THIS OLD HOUSE magazine on November **, 2010 for [redacted]. The order was submitted by [redacted] and served copies from January *, 2011 through November *, 2012. In addition, we processed another 20-issue order on November **, 2011 via [redacted], which began serving January *, 2013 and was set to expire November *, 2014. Please be assured this subscription was cancelled on August **, 2014 pursuant to an online request.

If I can be of further assistance, please feel free to contact me directly. For your reference, [redacted]'s toll free number is ###-###-####.

Sincerely,

Review: [redacted] passed away on June 28, 2013 and they have been informed more than once in the last 6 months, plus all the other magazines they sendDesired Settlement: this magazine keeps mailing request for [redacted], my wife, to renew subscriptions on all their magazines. I informed that last year that [redacted] Passed away 6/**/2013 and to not send any more request. They informed me it would take several weeks to stop, it has been well over 6 months and they keep reminding me she is dead. Please have them stop all forms of communication with my address and leave me to myself. They only hurt my feelings and waste the price of garbage that I put it in. Thank you, [redacted]

Business

Response:

Dear [redacted]

I am in receipt of the complaint filed by [redacted]. I appreciate this opportunity to be of assistance.

We were not able to locate [redacted] (or [redacted] in our subscriber files for Time Inc. publications. Can you ask [redacted] the name of "this magazine" he is referring to in his complaint that his wife was receiving? Also can you ask [redacted] what magazine mailings he is receiving so we can check against our roster of publications and remove [redacted] from the respective listing.

Thank you.

Sincerely,

Review: sports-illustrated, was well aware that their product was unavailable when advertising the offer on Television....I call the company several time,and again and again I was toll the items wound be deliver the follow week....The items were supposed to come 1-3 weeks but I'm up to 6 weeks now!....the items are Ps3 Madden 25 and NFL Football Life DVD.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]' concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we processed a 28-issue order of SPORTS ILLUSTRATED magazine for Tracy [redacted] on December **, 2014. Further our records show the Madden Game and NFL 25 were selected for mailing February *, 2014. If they haven't yet, the [redacted] family should receive these items shortly.

We certainly apologize for any inconvenience the [redacted] family may have experienced. We do note in our promotional materials to "please allow 6-12 weeks from receipt of order for delivery".

If I can be of further assistance, please feel free to contact me directly. Thank you.

Best regards,

[redacted], Time Inc.

Review: I have been recieving this magazine in the mail for about a year or so. I never ordered it, in fact I do not have a membership to ANY MAGAZINE company becuse IM not interested. AT first I thought it was coming to me to get me to sign up for a subsciption, but as the months went by-- I started returning them to the sender. I have written LETTTERS asking them to stop sending the magazine to me. I never asked for it and each letter sent to them in the mail has been ignored. NOw they are sending me reminder notices for the last few months , they are al returned to them in their self addressed envelope with letters explainging this to them and I tell how I have asked them for months to STOP sending them to me. They refuse to stop sending the magazine, honor my request or write me back about my letters. I recieved one in the mail last week and and I am again sending them a letter back to them explaining that I DEMAND they stop sending me their magazine , I never ordered it. I have never once recieved a letter stating they recieved mine other than reminder notices that iM late to pay my billTHIS IS A HUGE SCAM and if they are doing it to me, they must be doing it to other people. I do not know how they got my name but I want to be removed from their SCAM list

Product_Or_Service: FORTUNE MAGAZINE ( I DID NOT PURCHASE IT)Desired Settlement: DesiredSettlementID: Other (requires explanation)

I WANT A LETTER FROM THEM SAYING THAT I WILL NEVER RECIEVE ANY MORE MAGAZINES OR BILLS FROM THEM. I would also like a LETTER FROM THE Revdex.com that states FORTUNE MAGAZINE will not contact me anymore or send magazines to me and this has been resolved. AND thay FORTUNE MAGAZINE did not put this on my reportIF THEY refuse I DEMAND PROOF THAT I SIGNED UP for a MEMBERSHIP SHOWING MY SIGNATURE- IF THEY CAN NOT PRODUCE PROOF , this is proof that I AM te

Business

Response:

Dear Revdex.com Mediation Dept.:

Thank you for forwarding [redacted]'s concerns regarding FORTUNE, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we processed a 20-issue order of FORTUNE magazine for [redacted]. For your information, the order was submitted by M2 Media Group on April **, 2013. According to M2 Media Group, the promotional magazine subscription was included at no additional cost to [redacted] when a purchase was made on Vista Print on March **, 2013. In any event, we have cancelled the FORTUNE magazine subscription and have notified M2 Media Group that [redacted] has contacted the Revdex.com. If [redacted] has further questions about the Vista Print order, the toll-free number for M2 Media Group is [redacted]

If you have any questions or need additional assistance, please feel free to contact me directly.

Sincerely,

Betsy Lutero, Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

#1 [redacted] DID NOT ORDER THIS MAGAZINE

#2 EVERY MAGAZINE AND LETTER from that IT that sends out the letter have all be returned to the address in FLORIDA I beleive

#3 THEY ARE MARKED RETURN TO SENDER AND PUT BACK IN THE MAIL BOX each time the arrive

NOBODY IN THIS HOUSE HOLD READS FORTUNE MAGAZINE

TELL THE ITS there to check your mail box- I am the one that writes wiht a HUGE black marker that I DO NOT PARTICIPATE in this MAGAZINE SCAM and DO NOT WANT THEM TO KEEP SENDING THEM TO ME

THEY MUST ALSO PROVIDE MY SIGNATURE PROVING I ORDERED THIS MAGAZINE WHICH I KNOW THAT THEY DO NOT HAVE

I ALSO KNOW WHO VISTA PRINT IS , THEY ALSO TOOK MONEY FROM MY CREDIT CARD over a YEAR AGO for some OTHER SCAM

IF I FIND OUT THAT FORTUNE MAGAZINE IS INVOLVED WITH ILEGALY TAKING FUNDS FROM MY ACCOUNT I WILL FILE A POLICE REPORT

TELL THE [redacted] WOMAN THAT MAILS THE LETTERS TO READ HER INCOMEING MAIL I send back each self addresssed envelope stating I DO NOT WAN TTHIS MAGAZINE and that I DID NOT ORDER THIS MAGAZINE

PARKER STANUBURY MY ATTORNEY is also in the process of contacting them if the didnt already

STOP SENDING ME [redacted] MAGAZINE

WHAT DOE SIT TAKE TO GET IT THOUGH YOUR HEAD YOU SAY you been sending since MARCH? I BEEN sending back since 2012 as holes

STOP sending the magazine

I do not subscribe to any magazines

WE USE COMPUTERS TODAY

MAGAZINES are a thing of the past

WAIST OF PAPER

I WOULD NEVER ORDER a magazine from any company

AND THE NAME is spelled INCORRECTLY

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Feb *, 2014 I paid for a subscription to "This Old House Magazine"; according to my receipt my subscription began immediately; I received the March & current issues, but no April issue. I've called and forwarded numerous emails; was told my subscription did not start immediately and some subscribers prefer to purchase it, I advised this person my receipt states immediate; was then told it would be mailed to me. Three times I was told it would be mailed to me, then I received a torn post card my subscription would be extended; well it was extended by one issue.Desired Settlement: I notified "This Old house magazine in a timely manner my subscription my issued was missing. I've notified them 4 times my issue was missing and it't still missing. I want the April 2014 issue.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding THIS OLD HOUSE, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we processed [redacted]'s order of THIS OLD HOUSE magazine on February *, 2014. The 30-issue subscription order was scheduled to start mailing May *, 2014 and expire March *, 2017. The March and April 2014 issues that [redacted] received were courtesy copies that were mailed by our customer service department after [redacted] called to complain. Two copies of the April issue were mailed out, on May ** and June **, 2014.

I will check with our back issues department and will send another copy of the April issue to [redacted].

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My receipt states the subscription starts immediately, not May [redacted] otherwise I would not have expected an April issue. I called two times, emailed 2-3 times, checked with post office, no magazine. Each time I was given a different response. I paid for 30 issues starting Feb *, how can any issue I receive be complimentary? If the subscription does not begin until 3 months later, that should be stated on the emailed receipt. I have received another post card stating I will receive the April issue shortly, I am still waiting. I will not place the blame for the lost magazine on the postal service, I receive many, many catalogs and magazines without fail, This Old House is the only issue of anything I subscribe to I did not receive copies as stated. Because I am an avid fan of the television program, I expected better customer service to the magazine subscribers. I am now again waiting as of this date I am responding I have not received the April issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com Mediation:

Please be assured I will personally mail another copy of the April issue of THIS OLD HOUSE to [redacted] when I return to the office next week.

For your records, please see attached copy of the online promotion that [redacted] responded to; the delivery statement reads "In the US your first print issue will mail 4-8 weeks from receipt of order." [redacted] can forward a copy of this receipt he noted which indicates "immediate" delivery of the magazines. That may refer to the digital subscription for [redacted]. We will be happy to further review as soon as [redacted] sends us this receipt.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted].

Review: I paid an annual subscription in August 2014. They tell me I now owe them, by March ** 2015, $40.Desired Settlement: I need them to immediately cease and desist with unethical billing. They must not bill me until July 2015. And they need to aplogize for their swindling tactics.

Business

Response:

Dear [redacted]:We are in receipt of the complaint filed by [redacted] with your office regarding ENTERTAINMENT WEEKLY Magazine. I appreciate this opportunity to respond.In reviewing our customer transaction records, I show [redacted] accepted a Special Renewal Bonus Rate for 26 issues from ENTERTAINMENT WEEKLY via the Internet on May **, 2013, which included all the features of the Subscriber's Automatic Renewal Program. As described in the Automatic Renewal Program: "We'll continue ENTERTAINMENT WEEKLY subscription as long as you wish, without interruption, unless you tell us to stop. You may cancel at any time during your subscription by contacting customer service and receive a full refund for all unmailed issues. You authorized ENTERTAINMENT WEEKLY to charge your credit/debit card now at the price indicated above, and in time for you to lock in your savings then in effect for each new annual subscription term. If we cannot charge your card, we will send you a bill for the regular subscription price and you will not receive a 10% discount."With respect to [redacted]'s concerns, our records indicate the August 2014 payment of $34.95 was applied to her June 2014 renewal order. The delivery service included July **, 2014 through February **, 2015. As outlined in the terms of the automatic renewal program, the subscription will continue unless we are notified to cancel. Therefore, the ENTERTAINMENT WEEKLY Magazine was renewed on January **, 2015, for the next 26-issue term at $39.95. If [redacted] does not want to continue receiving ENTERTAINMENT WEEKLY Magazine, we ask she let us know immediately so we can cancel the order and cease all billing efforts.We certainly apologize for any inconvenience [redacted] may have experienced. I appreciate this opportunity to be of service.Sincerely,[redacted] for [redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When the vendor bills me for a subscription, it is assumed the bill amount is for one year, not six months, unless clearly documented. They did not provide documentation that the $35 was for just 1/2 a year. All other magazines bill on an annual basis. Why are they not clear about the service terms when they bill me? Their behavior is unacceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:This e-mail is in response to [redacted]'s rebuttal regarding the ENTERTAINMENT WEEKLY Magazine subscription. I appreciate this opportunity to respond.Attached is a copy of the Special Renewal Bonus offer that [redacted] initially responded to in May 2013. The special term and value was 26 issues for $26.96. If [redacted] does not want to continue receiving ENTERTAINMENT WEEKLY Magazine, we ask she let us know so we can cancel the order and cease all billing efforts for the January **, 2015, renewal order.Again, we apologize for any inconvenience this matter may have caused [redacted].Sincerely,[redacted] for[redacted], Time Inc.?

Review: [redacted] is sending unsolicited advertisements to my address without my authorization.Desired Settlement: [redacted] is expected to permanently remove my address from their mailing list, effectively immediately. [redacted] does not reside at this address. Please do not send solicitations to this address.

Thank you for your time and attention to this matter.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted] concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.

First of all, I would like to apologize to [redacted] for any inconvenience he may experienced. SPORTS ILLUSTRATED was sending promotional mailings to [redacted] (aka [redacted] who used to reside at [redacted]'s current address. Please be assured that we have ceased further mailing efforts to

If I can be of further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for your efforts to keep your mailing lists up-to-date.

Sincerely,

Review: they phoned offered a few ladies mags.,got card # won't allow cancel,now owe $1000. get magazines I never wanted and not $1000 worth. crooked. caller offered a really good deal on afew ladies magazines. after a few months I called to cancel and was told I could not cancel and all they could do is lower my payment to my credit card, I agreed to the lower price as I felt it was my only option. they are very nasty to deal with too.this occured in Dec.of2012. the first call from them was earlier that year. They have since add all kind of magazines I do not want to the tune of $1000. I need help pleaseDesired Settlement: settlement should be the full $1000 they have billed my credit card. They flat lied to me.

Business

Response:

Dear Revdex.com Mediation Department:

After checking our subscriber records, I can confirm that [redacted] is not a current subscriber of any of our Time Inc. publications.

I appreciate this opportunity to be of assistance.

Sincerely,

Review: I renewed this magazine 09/**/2015 for $35. Never received an issue. In January I looked up my subscription on the website and received this message: We are sorry to inform our readers that the December 2015 issue of ALL YOU will be the final issue.

We want to thank you for your loyal readership and support.

If you have any questions, please call Customer Care at ###-###-####

I telephoned and asked for a refund. They said they could not refund me and I would be receiving a postcard from the company asking if I would like a refund or a subscription to a different magazine. I still have not heard from them. Looking at their facebook page quite a few people are having this problem.Desired Settlement: I would like a refund.

Consumer

Response:

I have received my refund check in reference to complaint ID [redacted]. Thank you so much!

Sincerely,

Review: Acct #[redacted] I had NOT received the 8-**/8-**-15 double issue I HAVE HAD ISSUES AT BOTH THIS ADDRESS & MY PREVIOUS ADDRESS IN [redacted] WHERE I DID NOT RECEIVE AN ISSUE OR AN ISSUE CAME DAMAGED I tried to use the website to report problem & get a replacement sent WELL ERROR SHOWN ON WEBSITE SAID I WAS ONLY TO BE ABLE TO GET DIGITAL ISSUES I HAVE NEVER SIGNED UP FOR THIS & HAVE ANY INTEREST IN I called company 8-**-15 male employee I spoke to DID NOT EXPLAIN ERROR ON MY ACCOUNT ABOUT THE DIGITAL ISSUE MATTER & HE WAS SUPPOSED TO GET ME A REPLACEMENT ISSUE Well after that I tried to use website to get the replacement Well EVERY RESPONSE I RECEIVED THROUGH EMAILS DID NOT HAVE COMPANY NAMES IN THEM and were of NO HELP at all “Check with Post Office” sit and wait At one point one of the responses thought I was stupid & did NOT know the missing issue in question was a double issue

My account number has changed many times over the years I have been a subscriber since the magazine first came out & when an issue happens I expect help NOT no help, excuses, etc

I will send the Revdex.com the email history my last renew order 4-**-15 WHERE IT SAID I WAS SIGNED UP FOR PRINT ISSUESDesired Settlement: 1. Responses in writing 2. Replacement for missing 8-**/8-**-15 issue 3. Extension of subscription due to errors on account

Business

Response:

Dear Mediator:We are in receipt of the complaint filed by [redacted] with your office regarding ENTERTAINMENT WEEKLY magazine. I appreciate this opportunity to respond and apologize for the delay.I am sorry to learn [redacted] did not receive the Double Issue of Entertainment Weekly magazine dated August ** - **, 2015. In reviewing our customer transaction records, I show replacement issues were previously processed on August ** and on August **, in accordance to [redacted]'s customer service inquiry. For your records, a replacement issues can take up to 10 business days to be received. In any event, let me assure you as a good-will gesture, we have shipped another copy of the ENTERTAINMENT WEEKLY Double issue dated August [redacted], 2015, directly to [redacted] via [redacted] on September *. The package was delivered to [redacted]'s home by [redacted] on September *, 2015. For your reference, I am providing the [redacted] tracking number is [redacted].I appreciate this opportunity to be of service and apologize for any inconvenience this matter has caused.Sincerely,T. P[redacted] for Betsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Nearly a month after I called EW 8-**-15 about this issue & WHY MY ACCOUNT SAID I WAS TO GET A DIGITAL COPY ONLY WHEN I HAVE NO INTEREST IN THAT & HAVE NEVER ASKED OR SIGNED UP FOR THAT They still have NOT followed up & given me an answer on this issueI FINALLY got the issue I was missing EW & MYSELF are not responsible for Post Office errors A Postal carrier is NOT going to remember a magazineI am STILL VERY UNHAPPY WITH THE PROBLEMS & THE SERVICE I RECEIVED I will now expect EW to give me an extension of my subscription to make up for the terrible services, errors, etc

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]/Revdex.com Mediation:As discussed, we have processed a 2-month complimentary order for [redacted] and the new expiration date of the print subscription is 6/**/17. Also as discussed, we did not find any errors by our customer service team in handling this subscription and the complimentary 2-month extension is a goodwill gesture on our part.Thank you for your assistance on this matter.Sincerely,Betsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 1/**/2016 and 1/**/2016 I ordered the following cover prints:

December **, 2015 Issue Cover 2015 College Football Playoff "The Case for Clemson"

January **, 2016 "Still the 1"

I paid for both covers in full the date the order was placed. I have both transactions confirmed on my Credit Card.

On 1/**/2016 I received the following:

January **, 2016 Adrian Peterson cover - Right Date, Wrong Cover

I immediately contacted customer service. Spoke to an individual named WAYNE. Informed him that I had received the incorrect cover and was still waiting on the January **, 2016 "Still the 1" cover. We spoke for an extended period of time. He checked the records of my order and confirmed that I was still due the January **, 2016 cover and would be sent the correct December **, 2015 cover. He told me in 7-10 days I would receive these.

On 2/*/16 I received the following:

December **, 2015 The Case for Clemson (DAMAGED) - Right Cover, Damaged Item

Additionally, on this date, I was charged $25.95 by Sports Illustrated to a card that was used for orders in December and November of 2015. I did not authorize this charge, have no idea why I was charged for this amount, and have since disputed these charges with my bank.

I once again immediately contacted customer service. I was transferred 2 times before being hung up on.

To recap, I have been shipped one wrong cover, one damaged cover, been incorrectly charged for an item a second time, and have emailed numerous times and called customer service three time (hung up on the last 2 times while being "transferred to a specialist") to get these matters resolved.Desired Settlement: I want the covers I have paid for in brand new condition:

December **, 2015 Issue Cover 2015 College Football Playoff "The Case for Clemson"

January **, 2016 "Still the 1"

I want the charge of $25.95 on 2/*/2016 refunded immediately. I did not authorize this charge and did not purchase any additional items.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] for any inconvenience he may have experienced. Please be assured his cover orders of COLLEGE FOOTBALL CHAMPIONSHIP - CLEMSON VS. ALABAMA and 2015 CLEMSON FOOTBALL PLAYOFF - CLEMSON were mailed to him via [redacted] overnight courier on February **, 2016. In addition a refund for $29.95 has been issued back to [redacted].If I can be of further assistance, please feel free to contact me directly.Sincerely,Betsy L[redacted], Time Inc.