Time, Inc.

Review: To lure me into subscribing to Sports Illustrated, the magazine offered jackets of your favorite sports team for subscribing. I chose a Carolina Panthers jacket and paid for my subscription. The magazine was mailed out for several months with no idea of when my jacket would arrive. Finally, I received notification via U.S. mail that the item I selected was no longer available, but a replacement will be sent of equal or greater value. At the end of the subscription, I received a nondescript XL fleece jacket and a cheap bag. Neither item was sports related but rather a cheesy substitute of what was promised.

After reading some of the other complaints about this company, I believe this scam by the magazine was nothing but a bait and switch. I submit the items promised never existed or they did, it was in such a low amount that they couldn't satisfy the requests. It is reprehensible for a company like this (respected for the most part) to misrepresent the truth and take advantage of consumers simply to pad their pockets.

I feel used and like my business was not appreciated.Desired Settlement: Refund or a Carolina Panthers jacket or other sports memorabilia.

Business

Response:

Dear [redacted]:We are in receipt of the complaint filed by [redacted] with your office regarding SPORTS ILLUSTRATED magazine, a Time Inc. publication. I appreciate this opportunity to respond.Due to an overwhelming demand for the NFL Performer jackets, the jackets have been on backorder. In accordance to the Federal Trade Commission guidelines, we mailed notification regarding the status of the NFL Game Day Jacket around August *, 2015. When we did not hear back from [redacted], the following substitute items: [redacted] and Jacket were selected for mailing on August **, 2015. Please, note, the promotion package states, "if item is unavailable, it may be replaced with an item of greater or equal value."In any event, let me assure [redacted], the Carolina Panthers NFL Game Jacket, size Large was shipped via [redacted] overnight delivery on September **, 2015. For your records, the [redacted] tracking number is [redacted].I appreciate this opportunity to be of service and we apologize for any inconvenience this matter may have caused.Sincerely,T. P[redacted] for Betsy L[redacted], Time Inc.?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On March **, 2015, [redacted] (**) confirmed in an e-mail that they would remove my e-mail address from their servers and to allow 10-business days for it to take affect. Today, April *, 2014 marks 10-business days after that request and an e-mail was received from ** today.

Product_Or_Service: Magazine subscriptionDesired Settlement: DesiredSettlementID: Other (requires explanation)

I kindly request the removal of my e-mail address from [redacted] list, as promised on March **, 2015.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]' concerns regarding [redacted], a Time Inc. publication. Please be assured we have removed [redacted]' name and email address from all [redacted] lists. If there has been any misunderstanding, we certainly apologize to [redacted]. I appreciate this opportunity to respond.Sincerely,[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been a subscriber to ALL YOU since about their beginning and I believe my subscription wasn't due to expire until Dec 2016. I hadn't been getting my subscription and decided to check their website only to find that it ceased publication. There was absolutely no warning or no notification of such. On checking with others via social media, they are not offering refunds, rather just replacement issues for other magazines...that of which I refuse otherwise I would have already subscribed to them.Desired Settlement: I want a full refund for my subscription

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding ALL YOU

magazine which ceased publication in December 2015. Please be assured a

refund has been processed to [redacted] for the remaining unserved

issues of the ALL YOU subscription.

We certainly apologize to [redacted] for any

inconvenience she may have experienced.

Sincerely,

Review: I submitted a subscription request to Southern Living Magazine aka Time, Inc along with a personal check for $20.00. After receipt of the first issue, I decided that I did not like the magazine, so I called their customer service phone number (###-###-####) to cancel the subscription, and request that my $20.00 be refunded to me. After several weeks, I not only did not receive my refund, but I also received payment due notices from the magazine. I once again called customer service to try to get the issue resolved, and got no results. After 4 or 5 more phone calls, I still have not received a refund nor response.

I mailed two letters to customer service with proof of payment (copy of cashed check), and still no refund.

This issue has been ongoing from late September to present, and involves numerous phone calls and two mailed correspondences.Desired Settlement: I would like my $20.00 refund, and would like to see Southern Living Magazine, aka Time, Inc. reprimanded for their unscrupulous and dishonest business practices.

Consumer

Response:

I have received a refund check in the amount of $20.00 as requested.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They made me a fraud, I paid from on of their websites ([redacted]) two magazines and only sent me one, when I contacted them to tell them about it, they told me that they will send the other one. After days of that information, I asked for the tracking number, and since that day they don't respond anymore to made me the fraud bigger.Desired Settlement: I NEED THE OTHER ITEM I PAID FOR AND IN EXCELLENT CONDITION OR I WILL REPORT TO MY CREDIT CARD COMPANY.

Business

Response:

Dear [redacted]Your recent correspondence on behalf of [redacted] was forwarded to my attention for handling. I appreciate this opportunity to respond.In accordance to our Single Copy Department, an order for the ENTERTAINMENT WEEKLY magazine Issue dated November**, 2014, “Reunion Issue” was initially processed and shipped on January *, 2015. Our records confirm a replacement of the “Reunion Issue was processed on January **, 2015, in accordance to [redacted]’stelephone request on January **, 2015. Subsequently, the replacement magazine shipped on January **, 2015. If he hasn’t already [redacted] should receive the “Reunion Issue” any day now. I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused. Sincerely,[redacted] for [redacted], Time Inc. Legal

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

First I never made a phone call. Secondo. And if they sent it, where is the tracking number?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:This letter is in response to the rebuttal [redacted] filed with your office regarding the replacement of ENTERTAINMENT WEEKLY magazine.Our records confirm a second replacement of the ENTERTAINMENT WEEKLY Magazine Issue Dated November **, 2014, "Reunion Issue" was processed on February *, 2015. However, the replacement was shipped via [redacted] on February *, 2015. For your records, the Tracking number is [redacted].I appreciate this opportunity to be of service.Sincerely,[redacted] for [redacted], Time Inc.

Review: I have started receiving "[redacted]" magazine and did NOT order it. I do not know where they got my address. I also have been receiving "[redacted]" and did NOT order that either. My neighbor just told me she has been receiving "[redacted]" and did NOT order that either. I was told by a postal worker years ago, if I did not order something, yet received it in the mail, I am NOT liable for payment.Desired Settlement: I have no intention of paying for something I did not order. Please have these magazines cancelled.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding[redacted], a Time Inc. publication.First of all, I would like to apologize to [redacted] for any inconvenience she may have experienced. According to our records, we received instructions from [redacted], an authorized Time Inc. magazine agent, to process subscriptions for [redacted] and [redacted] for [redacted]. Upon receipt of this complaint, we notified [redacted] who immediately began an investigation and found that the subscriptions were processed in error by [redacted]. For the record, [redacted] was not being billed by Time Inc. or [redacted] for the magazine subscriptions.Please be assured the [redacted] and [redacted] subscriptions have been cancelled. If [redacted] wishes to contact [redacted] directly to discuss this further, she may call [redacted]'s toll-free number ###-###-####. Sincerely,[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: to get me to subscribe I chose a nfl team sweatshirt as a promotional gift. After 2 calls and 2 months as a subscriber no shirt. Say they don't hav any. False advertisement.Desired Settlement: Sports illustrated be held accountable for false advertisement.

Business

Response:

Dear [redacted]:We are in receipt of the complaint filed by Sammy Hall with your office regarding SPORTS ILLUSTRATED magazine, a Time Inc. publication. I appreciate this opportunity to respond.Due to an overwhelming demand for the NFL Team Sweatshirt (Philadelphia Eagles) size XXL have been on backorder. Please note the NFL Team Sweatshirt (Philadelphia Eagles) was mailed from our warehouse on October *, 2015 via regular mailed. In addition, another Sweatshirt is being mailed overnight via [redacted] courier.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,T. P[redacted] forBetsy L[redacted], Time Inc.

Review: I moved in November. I had filed a change of address with the US Postal Service prior to moving. My magazine subscription was not forwarded to my new address. I called Cooking Light customer service December **to change my address. I was told by the customer service rep that "all magazine labels are printed a year in advance so you will not receive your magazine until your subscription is up in March. Nothing else can be done." They also told me my mail will continue to just be sent to my previous address. They offered to extend my subscription instead. I tried to go online and log into my account to change my address that way, I was not able to do so as the customer service rep has gone into my account and put my date of moving as "March 2014". I cannot change it back. I have sent 4 follow up emails requesting this matter to be resolved and to give me the issues that I have already paid for. These emails were sent on 12/**, 12/**, 1/**, and 1/**. I have only received generic responses assigning me an "incident number". When I refer to the incident number in follow up emails, I am told they cannot access those previous reports so I must restate my issue. I have not received any follow up customer service or any resolution in this matter. I do not care about extending my subscription, I want what I have already paid for.Desired Settlement: I want the issues I have paid for sent to my current address or I want a refund for what I have not received. I have not gotten a magazine since October of 2013.

Business

Response:

Dear [redacted]:

This correspondence is in response to the complaint filed by [redacted] with your office. I appreciate this opportunity to respond.

I would like to begin by offiering my apologies to [redacted] for any inconvenience this matter may have caused. Secondly, I would like to explain that COOKING LIGHT is a monthly publication; therefore, our mailing labels are printed at least 3 months in advance. As a result, when a new order or a change of address is submitted for processing, the order and/or change of address will be effective with the next available issue.

Although [redacted] may have submitted a change of address request directly with her local postal service, that information was never forwarded to our office for processing. However, I do show that we immediately processed a change of address on December **, 2013, in accordance to [redacted] Tornatore's telephone request to our customer service department. As previously mentioned, the change of address will be effective with the March 2014 issue.

Additionally, we have extended this account by 2 months. The new final expiration date is July 2015.

I appreciate this opportunity to be of service.

Sincerely,

Review: When I received my notice to renew I decided to cancel my subscription to Sports Illustrated. I canceled a few weeks before my one year subscription was up on January [redacted] when my subscription was up on 02/**/14. I didn't send a cancellation notification before my first year of a subscription was up just to be put to a second year without even be asked If I wanted a second year.Desired Settlement: I would like a full refund of the charges for the subscription for this second year that I didn't not ok. I have gotten a partial refund, but I want a FULL REFUND!!!

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.

First of all, I would like to apologize to [redacted] for any inconvenience he may have experienced. According to our records, we processed for a 56-issue order of SPORTS ILLUSTRATED magazine on March [redacted] 2013, which was part of the automatic renewal program. Under the terms of the program, the subscription would continue unless we are notified to cancel. The complete terms of the program are provided at the time of the original order, and a reminder is sent to consumers several weeks prior to renewal in order to give them an opportunity to cancel the subscription before their account is charged or billed. Please note that consumers are never under any obligation to renew and may cancel at any time.

As indicated on the online promotion, offer copy states "subscribe to Sports Illustrated and get a NFL team performer jacket free". Our records confirm [redacted] chose to receive a Minnesota Vikings Performer Jacket and Minnesota Vikings Retro T-Shirt which were shipped March **, 2013. In any event, the SPORTS ILLUSTRATED magazine subscription has been cancelled and a refund has been issued.

If there has been any misunderstanding, again we apologize to [redacted]. If I can be of any assistance, please feel free to contact me directly.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I called Sports Illustrated and when I told them that I filed a complaint with you guys they finally sent me a full refund. This matter has been resolved. Thanks for your help.

Sincerely,

Review: I wanted to purchase, as a Christmas gift, a subscription that came with a free gift (a video game). I was under the assumption that the website would offer delivery options and ask for confirmation of my order. Instead I was immediately redirected to a page that said my order had been processed and would be delivered in 4 to 6 weeks. Upon learning the delivery time frame, which I would have stopped the order beforehand had I known I could not get express delivery, I called customer service to cancel the order. This all happened on the [redacted] of December. They processed they payment however on the [redacted] of December. I called the following business day, December [redacted], to inquire as to why the payment had still gone through and when I should expect a credit for the amount back to my account. They informed me that it would 7 to 10 business days. It is now the [redacted] of January and I still have not received my money back. I called today and was informed that it would be 7 to 10 business days from TODAY before I received the credit to my account. I am now very upset because the customer service representative could not answer clearly why I was getting the run around. Irate, I disconnected the call. I do not understand why my card was hit, when I called to cancel my order in a matter of minutes from the time I ordered. I also do not understand why I have to wait almost a month for my money to be returned, or why they informed me I would be refunded in 10 business days from the date the money was taken and NOW I have to wait another 10 business days. I understand we've just made it past the holidays, which is why I have been so patient, but now I am thoroughly upset. And no one seems to have a straight answer. I was interested in setting up a subscription after the holidays, when personal funds became free again, but that will not happen. I would not have ordered in the first place had I known I had no delivery options for the holidays. The website made no mention of shipping methods. All of this is a moot point now. I am completely dissatisfied, from start to finish.Desired Settlement: I just want them to refund my money. It has already been too long, even with the holidays, for this to be resolved.

Business

Response:

Dear [redacted]:

This correspondence is in response to the complaint filed by [redacted] with your office regarding SPORTS ILLUSTRATED magazine - "Madden 25 Football Game and Cards." I appreciate this opportunity to respond.

I am sorry to learn that [redacted] decided to cancel her SPORTS ILLUSTRATED magazine subscription after learning that we do not offer express delivery. For your records, our normal time frame for delivery of our gifts is 4 to 6 weeks, unless otherwise indicated.

In reviewing our customer transaction records, I show that the magazine subscription was immediately canceled on December **, 2013, in accordance to [redacted]'s request. However, due to the Holiday Season and the cancellation policy for this offer, refunds are not immediately released.

In any event, our records confirm that a full refund of $39.95 was credited back to the same Visa Credit Card on January *, 2014, that was submitted with the online order on December **, 2013.

I appreciate this opportunity to be of service.

Sincerely,

[redacted] Time Inc - Law Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and ironically the issue was resolved the day after my complaint was made. If I had received proper information and time frames, from either the website or the multiple employees I spoke to, this could have been circumvented completely. I had a similar issue with QVC on the [redacted] of December and they were able to credit my card by the [redacted]. I suppose they are more focused on quality customer service. Thank you for resolving this issue.

Sincerely,

Review: Southern Living fails to respect my Privacy requests

to remove my email from their marketing.Desired Settlement: Removal of [redacted] from ALL Marketing.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding SOUTHERN LIVING, a Time Inc. publication. Pursuant to [redacted] request, we have removed his email address [redacted] from our Southern Living promotional lists.

If there has been any misunderstanding, we certainly apologize to [redacted] I appreciate this opportunity to respond.

Sincerely,

[redacted], Time Inc.

Review: Subscribed to All You Magazine October. Received 1issue,went to see on the computer about my account and that's whenI saw they had printed last issue in December. I just signed up for 2 year subscription Called 1/*/2016 about refund, was told my credit card would be credited in 7 days, never happened. Called again was told I had to wait for letter with instructions. Never came. Called to speak with supervisor and was told wait for the letter. I emailed corporate headquarters, no response. I did ask when did they know the magazine wouldn't print anymore and they said October. They knew this and took my money, and now I can't get it back.Desired Settlement: Refunds

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] Last week I filed a complaint regarding the magazine All You for failing to refund my money. I just received my refund in the mail. I apologize, I can't find the email you had sent me about getting in touch with you if this matter gets resolved. I thank you for your help getting my refund. [redacted]

Review: In 2013 I ordered a subscription to the [redacted] Magazine with a Pittsburgh Steelers Jacket as the free gift. However I was sent a [redacted] jacket in its place. I received no indication that the Steelers Jacket would not be received or a substitute sent.

Since the magazines I have been receiving carry the same advertisement inserts I inquired if I can still receive the Steelers jacket I ordered. (I also discovered that the NFL jackets are being offered on their website as a gift for a subscription to their magazine.)

However I received the following:

From: [redacted] Customer Service [mailto:[redacted]]

Sent: Monday, March **, 2015 10:44 PM

To: [redacted]

Subject: RE: Steelers' jacket <<#[redacted]#>>

Thank you for contacting [redacted] Customer Service.

To explain, this gift is intended as an incentive to those subscribers that order at our basic subscription rate. Our records indicate that your order was entered at a special rate far below this. We are sure that you can understand our position of not being able to send this special gift to you at this time. However, if you wish to have this special gift included with an order at the qualifying rate, simply return this e-mail with your order instructions or contact us at ###-###-####. A customer service associate will be happy to answer your questions and place the order.

YOUR SUBSCRIPTION SUMMARY:

Account Number: [redacted]

Print Edition Status: Active

Digital Edition Status: Inactive

Billing Status: Paid by credit card

Number of Issues: 56

Price: 52¢ per issue

Expiration Date: 12/**/14

Steelers Performer Jacket, Xl: FREEDesired Settlement: I am requesting the Pittsburgh Steelers' Jacket, size Medium, to be sent to me due to false advertising for their product and the amount of my subscription reimbursed due to a classic case of "bait and switch advertisement".

The refund and free Steelers jacket can be sent to the name and address below:

Business

Response:

Dear [redacted]:I am in receipt of the complaint filed by [redacted] with your office regarding [redacted], a Time Inc. publication. I appreciate this opportunity to be of assistance.In reviewing our customer transaction records, I show the Pittsburg Steelers Performers Jacket, size XL was previously mailed in December 2013. Also, we have no prior communication from [redacted] regarding the jacket.In any event, we have arranged for [redacted] to receive a Pittsburgh Steelers Performers Jacket, size XL. The jacket will arrive via [redacted]. For your records, the [redacted] Tracking number is [redacted].I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,[redacted] for [redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Food and Wine Books sends out promotional cookbooks at least once a month. They automatically send these books out without you requesting them and to kept these books you have to pay for them or you need to pay shipping to return the book. I have removed myself from their subscription list and in the last year I have spoken to multiple customer service reps and sent countless emails to stop these books. I have been assured over and over that these books will stop arriving, only to find the next promotion in my mailbox. I am out of options with this company. It's a horrendous marketing idea and awful scam to its customers to send out these books nobody requested then charging you to return them. I have several emails saved saying these books will stop company only to just receive a new one today (12/**). Numerous complaints regarding the same issue can be found by other customers here:[redacted]Thank you for your help in this matterDesired Settlement: DesiredSettlementID: Not applicable

To have absolute resolution that they have to stop sending these books unless they are requested by the customer.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding FOOD & WINE cookbooks, published by Time Inc. Affluent Media Group. I appreciate this opportunity to be of assistance.According to our records, [redacted] joined the Food & Wine book series on March *, 2013 when an order for Food & Wine Annual Cookbook was made and she paid $2.99 for shipping. As indicated in the book promotion, the customer is invited to enjoy a special preview of the initial book and will continue to receive cookbooks unless the customer wishes to cancel. The customer understands that we will send an advance announcement notification when each new book in the book series is available. They can cancel at any time and we will issue refunds even if they do not return the book. In any event, we have cancelled [redacted]'s Food & Wine account and a full refund of $262.93 has been issued. If there has been any misunderstanding, we certainly apologize to [redacted]. Sincerely,[redacted], on behalf of Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They said they were going to send me the magazines free for a couple months and then they started charging me. So I called them and cancelled the transaction and they gave me the money back. But a couple months go by and here they are charging me $50 for magazines that I never order or received.

Product_Or_Service: Sports illustrated kids

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Full refund. But how is this company able to have access to my bank account and charge me for something I never ordered. Sounds like fraud to me. I would like for this to stop.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience he may have experienced. According to our customer transaction records, [redacted] accepted the special promotion for SPORTS ILLUSTRATED on July **, 2014 when a purchase was made at a Finish Line store. Once a purchase is made at Finish Line, a Finish Line clerk provides the customer with a brochure describing the benefits of the automatic renewal program and offers the customer 3 months risk free of Sports Illustrated Magazine. At checkout, the customer must sign the electronic signature pad that states he or she understands that their credit card/debit card and billing information will be sent to SPORTS ILLUSTRATED and that the magazine subscription will then automatically renew. We also send a reminder notice to customers soon after an order is received explaining the program again. Both the brochure and the reminder notice list a toll-free number for anycancellations. The toll-free number is also listed on the credit card/debit card statement that includes the subscription charge. Please note that customers are given an opportunity to cancel this subscription at any time. Indeed, an 800 number is included in the customer’s credit card/debit card statement for that purpose.In any event, the magazine subscription was cancelled on October **, 2014 and a full refund was issued. Similarly, according to our records, [redacted] accepted another special promotion for SPORTS ILLUSTRATED on February [redacted] 2015 when a purchase was made at a Finish Line store. Please be assured the subscription was cancelled on June *, 2015 and a full refund issued. For your records, enclosed is a copy of the electronic signatures for SPORTS ILLUSTRATED magazine for [redacted] as provided by Finish Line. If you have any questions or require further assistance, please feel free to contact me directly.Sincerely,[redacted]

Review: Have not received magazine or heard back from 4 customer service requests--I have been a subscriber to People for over a decade (Account # [redacted]). In the fall of 2012 I renewed the magazine for 3 years (approx $316) and paid with American Express. In early 2013 I saw a number of charges over a few months on my Amex bill that looked suspicious (TWX People). I called Amex and disputed them. I then discovered they were legitimate by calling the number (that it was four payments of approximately $79 each) and reauthorized Amex to pay which they did (I also spoke with People which said that my new end date was now Sept 2016 instead of Dec **2015). In November of 2013 I noticed that my magazines had stopped and contacted People. They said yes they had stopped sending in September as they had only received one of the 4 payments. I said, no, Amex had paid them and they asked that I fax a copy of my statement showing that (I spoke with [redacted] ID #PXG) and faxed the information to [redacted]. I heard nothing and faxed another letter on December **, 2013 and again heard nothing. I called the People cust service number on Dec **, 2013 and spoke with Operator #PTW who said a supervisor would call back that afternoon--I never heard back. I went online to People Magazine customer service and submitted an online complaint on December [redacted]with all the details (and received a confirmation saying I would hear back within 2 business days). I heard nothing still as of today.

So at this point, I have spent $320 for a 3 year subscription which I did not receive; I have not received any issues since September and I have not heard back from People magazine even when I have submitted complaint to them directly online.Desired Settlement: I would like my subscription fulfilled to the full date (which now would be approximately 5 months added to the Sept. 2016 end date--so early 2017 AT A MINIMUM-- as I have had to pay full price on newsstand for the last five months, so as a courtesy, the subscription should probably go to early 2018 at this point); and a letter saying that this has been resolved.

Thank you very much.

Business

Response:

Dear [redacted]:

This correspondence is in response to the complaint filed by [redacted] with your office regarding PEOPLE magazine, a Time Inc. publication. I appreciate this opportunity to be of assistance.

First of all, we would like to apologize to [redacted] for any inconvenience and confusion this matter may have caused. As [redacted] stated, she disputed the individual installment charges, which turned out to be for her PEOPLE magazine subscription, with American Express. When the dispute was filed, we credited back the four (4) individual charges totaling $316.41 to [redacted]'s financial institution/credit card company on April **, 2013. According to our records, 19 issues of PEOPLE magazine were delivered to [redacted] before her subscription was cancelled and her last issue was dated April 22, 2013.

If [redacted] wishes to renew her PEOPLE subscription, she may contact PEOPLE customer service directly at ###-###-####.

I appreciate this opportunity to be of service.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unfortunately, it appears that People Magazine did not properly review this matter below and has responded with incomplete AND incorrect information:

*They are correct that the installment charges were disputed on or about April **, 2013 (my Amex statement shows April **) but that is only the beginning of this matter.

Review: On 11/**/2013 I renewed my subscription for 1 year for $19.50. My credit card was debited $19.50 then I cancelled and was credited $19.50. My complaint is about on 11/**/2013 I renewed my subscription to Instyle magazine online for 2 years for $26. My account number was [redacted]. I then cancelled it on 11/**/2013 my credit card was credited $26. Then I renewed it again on 11/**/2013 for 2 years for $26. My credit card was debited. My subscription was never renewed. Instyle's customer service claims I was credited and not debited again. thank you.Desired Settlement: renew my subscription.

Business

Response:

Dear Revdex.com Mediation:

Thank you for forwarding [redacted]'s concerns regarding INSTYLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we processed a 26-issue order of INSTYLE on November *, 2013 for $26; order was cancelled on the same day and a full refund was immediately issued. In addition, we processed a 13-issue order for [redacted] on November **, 2013 for $19.50. Again this order was cancelled on November **, 2013 via a phone request, and a full refund was also issued back to customer's credit card.

We certainly apologize to [redacted] if there has been any misunderstanding. Please let us know if she wishes to re-order INSTYLE, or if we can be of any further assistance.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Because I resubscribed a 2nd time for a 2 year subscription. My account was charged I didn't cancel it again. And I haven't received my 2 year subscription. Should I send you a bank statement?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com Mediation:

We would appreciate receiving a copy of the bank statement from [redacted] so we can investigate this matter further. My direct fax number is ###-###-####, no need for cover sheet since it will go directly to my Outlook e-mail in box.

Thank you.

Sincerely,

Review: still receiving emails from this company reference complain id [redacted].Desired Settlement: company needs to stop contact me. I've requested to stop emailing me numerous times and each time they tell me it's resolved, but I keep getting emails.

Business

Response:

Dear Revdex.com Mediation:

As previously noted in Case #[redacted], which was resolved, we removed [redacted]'s e-mail [redacted] from all our promotional listings including for ALL YOU and SUNSET in July 2014. If Mr. Morgan received further e-mails past July 2014, please forward a copy of the e-mail to us and we will be happy to investigate further.

I appreciate this opportunity to be of assistance.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm tired of sending emails to the company asking for them to do something. They already have my information and I'm now looking into other option to deal with this.

thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], Revdex.com Mediation:

Further to my voicemail message, please call me on Monday to discuss [redacted]. Thank you.

[redacted], Time Inc.

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Review: Time, Inc. continues to send us false bills related to a subscription to a magazine we have neither order or received (People). While I know these are false bills and shred them I am afraid elderly people might receive these and believe they may have forgotten if they ordered it or not and thus pay a false bill.Desired Settlement: A letter confirming I have not ordered their magazine and apologize for the false bills.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted] concerns regarding PEOPLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we received instructions to process a 20-issue subscription of PEOPLE magazine on July *, 2013. For your reference, enclosed is a copy of the order card mailed back to us. In any event, please be assured the PEOPLE magazine subscription has been cancelled and further billing efforts ceased.

If there has been any misunderstanding, we certainly apologize. If I can be of further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted] concerns regarding PEOPLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we received instructions to process a 20-issue subscription of PEOPLE magazine on July *, 2013. For your reference, enclosed is a copy of the order card mailed back to us. In any event, please be assured the PEOPLE magazine subscription has been cancelled and further billing efforts ceased.

If there has been any misunderstanding, we certainly apologize. If I can be of further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Review: I have called Food and Wine Books three times to cancel my subscription. Although I have been assured that my subscription was completely canceled each time, I continue to receive books and the bills for the books.Desired Settlement: For the subscription to be canceled and to no longer receive any advertisements,books, etc from this company.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding Summer Lowery's concerns regarding FOOD & WINE, a Time Inc. publication. I appreciate this opportunity to be of assistance.Please be assured we have cancelled Summer Lowery's FOOD & WINE books account including further billing efforts. [redacted] may keep any books she has received with our compliments.We certainly apologize to [redacted] if there has been any misunderstanding. Sincerely, Betsy L[redacted], Time Inc.