Time, Inc.

Review: I HAVE BEEN RECEIVING PEOPLE MAGAZINE WITHOUT ANY SUBSCRIPTION. I NEVER ASKED TO RECEIVE THIS MAGAZINE. THE COMPANY IS NOW SENDING ME OVERDUE PAYMENT NOTICES.Desired Settlement: I NEVER REQUESTED TO RECEIVE THIS MAGAZINE.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]s concerns regarding PEOPLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience she may have experienced. Please be assured we have cancelled the PEOPLE subscription including further billing efforts. For your records, attached is a copy of the order card mailed back to us.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Our people magazine subscription expired. We signed up for a new subscription, but no issues were ever delivered to our address. We received billing statements, but we decided not to pay them until we received our subscription to ensure the delivery address was correct. We sent several letters to the account department to discuss and rectify this issue, but they went unanswered and we continued to receive billing statements. We refuse to pay for a product which has never been delivered. They have now sent our bill to a collection agency. Not sure how you collect on a bill where no product was ever supplied, but they have.

I'm not sure how to deal with a company which refuses to answer correspondence.Desired Settlement: Tell them we do not desire their product nor do we intend to pay for a product they never furnished. Clear our bill and resolve the matter with their collection agency before I file a Revdex.com complaint on them as well. I have sent them a cease and desist letter as well as telling them to provide proof of charges.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding PEOPLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we received instructions online to renew Ms. Hayden's PEOPLE magazine subscription on September , 2013. The email address provided was ------------- and 10 issues were served through November --, 2013. In any event, we have cancelled the PEOPLE magazine subscription including any further billing efforts. Please be assured this matter has not/will not affect -----'s credit rating.

We certainly apologize to [redacted] for any inconvenience she may have experienced. If I can be of further assistance, please feel free to contact me directly.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased 2 year subscription for Time magazine in Sept. of 2013. Time Inc. a gift of an Ultronic Weather clock for said 2 year subscription. To date Time Inc. has not sent clock. Efforts to get Time to send promised clock have gone unfulfilled. Have made several attempts to contact company about clock with no response or results. Starting to look like this was nothing more than a false promise to scam people into subscribing. I've paid my money...I have the right to what was promised.Desired Settlement: If Time magazine refuses to send clock immediately I expect a full refund and instant cancellation of subscription. I do not tolerate companies who play scams like this to dupe people into purchasing their products. When a company makes an offer they are morally and ethically bound to fulfill their promise as soon as the customer pays for the product. Not years later or at the convenience of the company. Come on Time...you made ME the offer of an Ultronic Weather clock when I paid for 2 years. I

Business

Response:

Dear Revdex.com Mediation Department:

I am in receipt of [redacted]'s concerns regarding TIME Magazine. I appreciate this opportunity to be of assistance.

We thank you for bringing this matter to our attention. It appears that due to a manual error, the Ultronic clock was not included with [redacted]'s order. Please be assured the Ultronic clock was mailed to [redacted] on March **, 2014. For your information the FedEx tracking number is #[redacted].

If you have any questions, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. But would also like to add..."Yea right"

Sincerely,

Review: I did not sign up for a service with Food & Wine books through my [redacted] credit card. Despite this, [redacted] has periodically sent books and publications to my home without clear notice that not calling and/or returning the documents would result in random charges and deliveries of periodicals to my home. After discussing this with [redacted] and [redacted] customer services over a span of 2 weeks, I was promised a credit of my account for more than $200 worth of unauthorized charges to my credit card. I was guaranteed a cancellation of any service I was signed up for without my explicit permission and a credit of my accounts that spanned back from 2013.

After 7-10 business days (as told by a [redacted] magazine rep), I noticed my credit card was only credited a portion of the charges. When I called back, their customer service representatives was rude and unhepful. She kept me on hold for long periods of time without explanation. I was told that one of my charges couldn't be found even though I was looking at a credit card statement with the complete list of charges. In total, I was transfered to multiple operators and on the phone for more than an hour without resolution.Desired Settlement: Refund of all my charges immediately and confirmation in writing that any subscription I was signed up for has been cancelled.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding FOOD & WINE cookbooks, published by Time Inc. Affluent Media Group. I appreciate this opportunity to be of assistance.According to our records, [redacted] joined the Food & Wine book series on March **, 2012 when an order for Food & Wine Cookbooks was made and she paid $2.99 for shipping. As indicated in the book promotion, the customer is invited to enjoy a special preview of the initial book and will continue to receive cookbooks unless the customer wishes to cancel. The customer understands that we will send an advance announcement notification when each new book in the book series is available. They can cancel at any time and we will issue refunds even if they do not return the book. In any event, we have cancelled [redacted]'s Food & Wine account and a full refund of $344.50 has been issued. If there has been any misunderstanding, we certainly apologize to [redacted]. Sincerely,[redacted], on behalf of Time Inc.

Review: THEY HAVE MADE AN UNAUTHORIZED CHARGE ON MY [redacted]. I CONTACTED THEM AND LEFT A MESSAGE, BECAUSE THEY WERE UNAVAILABLE, I CONTACTED [redacted], AND THEY REVERSED THE CHARGE. TWO WEEKS LATER, THEY SUBMITTED A SECOND CHARGE FOR DOUBLE THE AMOUNT. I CONTACTED [redacted] FIRST. THEN I CONTACTED TIME WARNER. I WAS ABLE TO SPEAK TO A PERSON. SHE ASKED FOR MY ACCOUNT NUMBER TO CONTINUE THIS RUSE OF A SUBSCRIPTION. I INFORMED HER I DIDN'T HAVE ONE, BECAUSE I DIDN'T HAVE AN ACCOUNT WITH THEM! SHE THEN ASKED FOR MY NAME AND ADDRESS, WHICH I PROVIDED. SHE ASKED ME FOR MY CREDIT CARD NUMBER! REALLY?? MY NAME AND ADDRESS ARE SUFFICENT AS UNIQUE IDENTIFIERS!! I HAVE NEVER BEEN TO THEIR WEBSITE BEFORE TODAY, AS I EXPLAINED. THEY ARE A SCAM!

Product_Or_Service: SI KIDSDesired Settlement: DesiredSettlementID: Refund

REFUND ME THE TOTAL AMOUNT, DELETE MY PERSONAL INFORMATION FROM THEIR SYSTEM AND THAT OF ANY AND ALL AFFILIATES, ASSOCIATES, PARTNERS, ETC., AND DO NOT TRADE, SELL, TRANSFER OR GIVE ANY OF MY PERSONAL INFORMATION TO ANY OTHER PERSON OR ORGANIZATION.

Business

Response:

Dear Revdex.com Mediation:

Thank you for forwarding [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.

First of all, I would like to apologize to [redacted] for any inconvenience this matter may have caused the [redacted] family. According to our records, [redacted] accepted the special promotion for SPORTS ILLUSTRATED and SPORTS ILLUSTRATED KIDS on April **, 2014. Once a purchase is made at Finish Line, a Finish Line clerk provides the customer with a brochure describing the benefits of the automatic renewal program and offers the customer 3 months risk free of Sports Illustrated Magazine. At checkout, the customer must sign the electronic signature pad that states he or she understands their credit card/debit card and billing information will be sent to SPORTS ILLUSTRATED and that the magazine subscription will then automatically renew.

For your reference, enclosed is a copy of customer's signature from Finish Line. In any event, the SPORTS ILLUSTRATED Magazine subscription have been cancelled and charge backs for full amounts were issued back to the American Express card on July * and July **, 2014.

If I can be of further assistance, please feel free to contact me directly.

Sincerely,

Review: I already renewed and received my first magazine yesterday but never received the large patriots coat I was promised. This happened last year when I ordered and did not receive the new Madden 25 for PS3. This appears to be a scam to renew customers each year by promising items but never delivering If so it is pretty disappointing since they are a major magazine. I am tempted to make a Revdex.com complaint for false advertising shortly.Desired Settlement: Well since I have been a paid customer for both years I renewed then it would be optimal if I at least received Madden 25 for PS3 and a large patriots coat as promised. That would rectify the issue.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. According to our records, [redacted] has an active SPORTS ILLUSTRATED subscription which was processed on January **, 2014 and will continue through January **, 2015. [redacted] ordered through Synapse Group, a magazine agency authorized by Time Inc. to sell our publications. [redacted]'s previous order from November 2011 was also ordered through Synapse Group. Our records show the orders from Synapse do not include any gift items such as a jacket or games. We suggest that [redacted] contact Synapse directly at toll-free ###-###-#### if he has further concerns regarding his subscription order(s).

I appreciate this opportunity to be of assistance.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I understand the response but I do not accept it. Good day. Third party vendors still pay your company for the subscription and I earned the points through credit card purchases. Next time I will order through the magazine directly if I want a free gift. Though I am sure they are sitting in a ware house unused somewhere.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On May *, 2015, I paid $29.95 for a subscription of 12 issues to All You Magazine. The parent company of this magazine is Time, Inc. Sadly, the magazine stopped printing and their last issue was in December 2015. There was no notification of the magazine going out of print. In fact, I didn't find out until I called them in mid January of this year that the magazine was no longer in print.

Since then, I have been trying to get a refund from my All You Magazine account since the middle of January. I have called the toll free number listed on their former website (###-###-####) several times and am repeatedly told that:

1) They can’t process my refund because the All You Magazine accounts are closed and I have to wait until I receive a "Notification" in the mail to get a refund.

2) No one will tell me what the “Notification” says

4) I have been told weekly since the middle of January that I will receive said notification “soon” or “next week”.

It is now the middle of March and I have received no “notification” nor refund.Desired Settlement: I want a refund in the amount of $14.97 for the unused portion (6 issues) of my subscription.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On September **, 2014, I received the October 2014 issue of InStyle Magazine (Time Inc.). Be advised, I did NOT order this publication, nor have I authorized payment via credit card, debit card or through a third party vendor requesting or authorizing subscription to this magazine.

I spoke with [redacted]'s customer service dept. to report the matter and they informed me that I needed to contact [redacted]. to cancel the wrongful account, saying: [redacted]. was the agency who submitted my information to them. The customer service refused to escalate my request to speak with a supervisor regarding this matter and would only provide a phone number for [redacted]. Be advised that Time Inc. (parent company to InStyle Mag.)has an ongoing practice of soliciting new business via falsified subscriptions from [redacted]. and other agencies that fall into this genre and is already under a consumer class-action investigation.

I am requesting the Revdex.com to assist in obtaining written confirmation and verification that my wrongful subscription has been successfully closed and that my account has been terminated with NO cost to me. I also want written confirmation from Time Inc. that my contact and credit information has NOT been sold to another agency or to one of their subsidiaries.

Should Tme Inc. fail to respond; immediate action will commence. I will file a formal complaint with local and government agencies.

Please Advise. Thank you for your assistance.Desired Settlement: Time Inc. must provide written confirmation and verification that this wrongful subscription has been successfully terminated with NO cost to me. I also require written confirmation from Time Inc. that they have not sold my contact and credit information to another agency or to one of their subsidiaries; timeline covers current and into perpetuity.

Should Time Inc. or InStyle Magazine. fail to respond; immediate action will commence. I will file a formal complaints with local and government agencies

Business

Response:

Dear Revdex.com Mediation:

Thank you for forwarding [redacted]'s concerns regarding INSTYLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, the INSTYLE magazine subscription was submitted by [redacted]. We have contacted [redacted]. and they have assured us that the INSTYLE magazine order has been cancelled. According to [redacted], the magazine subscription was included with [redacted]’s [redacted] online purchase. Please be assured there are no billing efforts in connection with the INSTYLE magazine order.

If you have any questions or require further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: For over 2 mos now I have been promised by the All you magazine customer service to mail me the missing November ** 2013 issue that I was supposed to receive in mid October of 2013. Every time I would contact them I would get a new date of when I should get it. I still do not have it. Their reference number for my issue is #[redacted].Desired Settlement: At this point I would like to receive the missing issue even though it will be of no use to me as all offers in that issue have already expired - out of principle. I am absolutely outraged by how this has been handled. I would like to be compensated by having them to extend my subscription.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted] concerns regarding ALL YOU, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, pursuant to [redacted] delivery complaints, a replacement copy of the October **, 2013 issue of ALL YOU was mailed to her on November *, 2013; also a replacement copy of the November **, 2013 was mailed to her on November **, 2013. [redacted]s ALL YOU subscription was extended on December *, 2013 and on December **, 2013 for an additional three months, as a goodwill gesture.

I will request a copy of the November **, 2013 issue and will send to [redacted] by FedEx courier.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am really not sure what is going on - but I never received the Fedexed copy the Business mentioned in their response. It would have made it to me by now if they had.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My wife received an offer for a subscription to "Real Simple" magazine in the US mail. The offer was ambiguous leading one to believe they were signing up for 24 issues for $20. Upon closer inspection it said the $20 was the annual rate. But in no place was there a mention of $40. There was a block to check to send your payment in with the offer. To the causal reader the offer was for 24 issues for $20. I told my wife this is confusing and required clarification, so I called the number on the card. The woman who took the call told me that yes I would receive 24 issues for $20. So I sent in the card with a check for $20. Today I received an email invoice for an additional $20. I called to complain and was told I didn't have to pay the additional $20, I was left with the impression that I would still get 24 issues. Just to be sure I asked if I would receive 24 issues. The answer was no! So I canceled the offer. Hopefully I will receive a refund in a timely manner. I believed I had been lied to by the customer service rep that took my initial call. I'm asking that Real Simple stop sending ambiguous offers and insist that customers not be lied to by there phone reps. What actions will Real Simple take to aviod ambiguous offers, and insist their reps not lie to direct questions from customers. If this is not resolved, I am will follow up this complaint with a letter to postal authorities that Real Simple is using the the US mail to commit fraud by deceptive advertizing and providing customers with false information.Desired Settlement: I'm asking that Real Simple stop sending ambiguous offers and insist that customers not be lied to. Please advise what actions will Real Simple take to avoid future ambiguous offers, and insist their reps not lie to direct questions from customers. If this is not resolved, I will follow up this complaint with a letter to postal authorities that Real Simple is using the the US mail to commit fraud by deceptive advertizing and providing customers with false information.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding REAL SIMPLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.

We certainly apologize to [redacted] for any confusion and inconvenience he and his wife may have experienced. However, we do indicate the Number of Issues 24 (2 years) for the REAL SIMPLE offer and specify the price Your Annual Price ($20.00) and thus we do not believe the REAL SIMPLE promotion is ambiguous. In any event, we have cancelled the REAL SIMPLE subscription pursuant to [redacted]'s request and a full refund of $20 was processed on January **, 2013.

Again please extend our apologies to the [redacted] family.

Sincerely,

Consumer

Response:

I wish Time had taken care to get my name right - it is [redacted], not [redacted]. No where in their material did they give a total subscription price. Certainly their ad was legal, but I still feel the intent was to deceive. Guess we will have to agree to disagree.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find has been resolved.

Sincerely,

Review: For about 2 months I have received the magazine In Style. I never ordered this magazine. I have it marked returned to sender and they mail it back to me. I have not been billed yet, but do not to be billed in the future as I do not want this magazine.Desired Settlement: I would like the subscription cancelled and not to be billed for this magazine.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding INSTYLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we processed a 12-issue order of INSTYLE magazine for [redacted] on June **, 2013 through a unique partnership with M2 Media Group. According to M2 Media Group, the promotional magazine subscription was included at no additional cost to [redacted] when she made a purchase on [redacted]. In any event, we have notified M2 Media Group about this Revdex.com case and please be assured the INSTYLE magazine subscription has been cancelled.

If I can be of further assistance, please feel free to contact me directly. If [redacted] has additional questions regarding the [redacted] offer, she may contact M2 Media Group directly at ###-###-####.

Sincerely,

[redacted], Time Inc.

Review: Time owns Entertainment Weekly. I signed up for 8 free preview issues through [redacted]. They said I could cancel at any time by calling this number: ###-###-####. When I called that number, the system asked to press a number depending on what service you needed. You were to press the number 3 if you want to cancel your subscription. But when I pressed 3, the system told me I won a trip to the Bahamas and to press any number to speak to a customer service agent to book the cruise for a cost of $59.00 for port fees or something similar to that, or hold on the line. The system then asked me two more times to press any number to speak to a customer service rep to book the cruise. When I did not press any number, the system hung up on me. I called the number again to cancel my subscription. The system took me through the same process, however, when I pressed the number 3, I was now offered a free visa worth about $95.00 ( I don't remember the exact amount of the offer) but you had to pay a small processing fee or something that needed to be paid to receive it. I did not press a button to speak to a rep about the Visa and again, the call was automatically dropped. At no point did the call in system allow me to cancel my subscription. I then went to my computer to try to cancel online. I am not certain if it will be honored considering the trickery I experienced with the call in number.Desired Settlement: I want my subscription cancelled at no cost for any subscriptions received - since that was what was offered to me when I signed up. And I want the Entertainment Weekly call in customer service to allow people to cancel their subscriptions as advertised. My account number was [redacted].

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding ENTERTAINMENT WEEKLY, a Time Inc. publication. I appreciate this opportunity to be of assistance.

First of all, I would like to apologize to [redacted] for the inconvenience she has experienced in trying to cancel the ENTERTAINMENT WEEKLY order. It appears there was a misrouting issue with the long distance carrier which, rest assured, has been fixed. Please also be assured that [redacted]'s Entertainment Weekly order was cancelled on October *, 2013 pursuant to her online request.

Again please extend our sincerest apologies to [redacted]. If I can be of further assistance, please feel free to contact me directly.

Yours truly,

[redacted], Time Inc.

Review: On 6-*-2013 I recieved a bill saying it was for a Sports Illustrated renewal. I never renewed any subscription. I sent it back saying so. On 6-**-2013 I recieved another bill for renewal saying the credit transaction was denied. I never made a transaction for renewal.Desired Settlement: I want to be removed from this mailing list and have them stop harrassing me over something I never ordered and stop contacting me.

Business

Response:

Dear Mediator:

I am in receipt of your e-mail on behalf of [redacted] regarding the SPORTS ILLUSTRATED magazine subscription. I appreciate this opportunity to respond.

In reviewing our customer transaction records, I show that [redacted] responded to an online offer for SPORTS ILLUSTRAED magazine on May*, 2012, which included the benefits of the subscriber’s automatic renewal program and a Free NFL Game Day Jacket. In accordance to the online request, a 56-issue subscription for $29 was processed. Also, the following email address [redacted] was included with the online offer.

As outlined in the terms of the subscriber’s automatic renewal program, the subscription will continue unless we are notified to cancel. Therefore, the SPORTS ILLUSTRATED magazine subscription was renewed on April [redacted] 2013. Our records indicated that we made an initial attempt to charge [redacted]’s Visa Credit Card on April **, 2013, to no avail. Two attempts to charge the Visa Credit Card were made on April ** and May *, 2013. Since were unable to charge the Visa Credit Card, the billing method was transferred from credit card to a billing invoice on May **, 2013. In any event, please be assured that the magazine subscription was immediately canceled on June **, 2013, and all billing activities ceased.

I appreciate this opportunity to be of service.

Sincerely,

[redacted] for

[redacted], Time Inc.

Review: [redacted] Magazine company sent me magazines for approximately in May and June of 2015 (approximately one magazine every week).

I never give my consent to [redacted] Magazine to sent me their magazines.

I never gave my personal information (my name, my address) to [redacted] Magazine.

[redacted] Magazine company is invading my privacy.

I am very concerned that how my identity ad personal information were obtained by [redacted] Magazine company.

And, I want to know what kinds of my additional personal information are known by [redacted] Magazine company and its affiliates ?

Please investigate how [redacted] Magazine company and its affiliates got my my identity and personal information and please report to police and other law enforcement agencies as needed.

I don't want [redacted] Magazine and its affiliate companies to contact me for any matter in the future.

I don't want my identity and personal information to be used and distributed by [redacted] Magazine and its affiliate companies.

Please report to police and other law enforcement agencies as needed.Desired Settlement: I am very concerned that how my identity ad personal information were obtained by [redacted] Magazine company.

And, I want to know what kinds of my additional personal information are known by [redacted] Magazine company and its affiliates ?

Please investigate how [redacted] Magazine company and its affiliates got my my identity ad personal information and please report to police and other law enforcement agencies as needed.

I don't want [redacted] Magazine and its affiliate companies to contact me for any matter in the future.

I don't want my identity and personal information to be used and distributed by [redacted] Magazine and its affiliate companies.

Please report to police and other law enforcement agencies as needed.

Business

Response:

Dear Mediator:We are in receipt of your letter of June **, 2015, on behalf of [redacted]. We researched the account on behalf of [redacted] magazine, and now provide the following response:On or around April 2015, [redacted] made a purchase through [redacted], an authorized magazine subscription agent by Time Inc., for a 52 issue subscription to [redacted] magazine. Although our policy is to have the customers deal directly with the magazine agent (###-###-####), in this case, we have notified [redacted], on [redacted]'s behalf and confirmed the [redacted] magazine subscription has been canceled.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,[redacted] for[redacted], Time Inc Law Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not made a purchase through [redacted], an authorized magazine subscription agent by Time Inc.I did not made a purchase for a 52 issue subscription of [redacted] magazine. [redacted] Magazine company sent me magazines for approximately in May and June of 2015 (approximately one magazine every week). I never give my consent to [redacted] Magazine to sent me their magazines. I never gave my personal information (my name, my address) to [redacted] Magazine. [redacted] Magazine company is invading my privacy. I am very concerned that how my identity ad personal information were obtained by [redacted] Magazine company.

I don't want [redacted] Magazine and its affiliate companies to contact me for any matter in the future. I don't want my identity and personal information to be used and distributed by [redacted] Magazine and its affiliate companies. Please report to police and other law enforcement agencies as needed.I will have to report to law enforcement agencies if [redacted] Magazine and its affiliate companies contact me or if [redacted] Magazine and its affiliate companies use my personal information or if [redacted] Magazine and its affiliate companies send me products in the future unlawfully.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:As previously noted, the [redacted] magazine subscription was submitted by [redacted], a magazine subscription agent. If the customer has further concerns, we ask that they contact the magazine agent directly at ###-###-####. We have cancelled the [redacted] subscription from our end. Also, we have added [redacted]'s name to our Do Not Promote Mailing Lists. I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,[redacted] for [redacted], Time Inc.

Review: People Magazine - [redacted]

I paid my subscription of $77.60 on August **, 2012 via US Bank Electronic Bill payment.

In Oct, I got another bill in the same amount, and my subscription was stopped for non-payment. The so called customer service line told me that they did not know how to process electronic payments and could not find it. PEOPLE DID CASH THE CHECK AND CANNOT EXPLAIN WHERE THE MONEY WENT. I CONSIDER THIS UNETHICAL.

It was put on me to go to my bank and have them fax the payment, and put my acct number on it to a number in Florida. They did this and even talked with People as to where the money went. They said they do not know.

Today I get a call from people that their servers went down and they lost my banks fax. This was left on voice mailDesired Settlement: I want this fixed now. Apparently their dog eats their homework and they take money for the annual holiday party. Who knows.

I want my subscription started NOW with additional 3 months of magazines for all the time and trouble they have put me through. Hours and days

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Time sent me an offer for a free 6 week trial subscription to People Magazine. After 6 weeks I chose not not to subscribe. They have continued to send me invoices for an "unpaid balance" owing on 22 issues of People for $39. The invoices indicate that the amount is past due and I need to pay to avoid further billing communication.Desired Settlement: I want them to honor the offer of a free 6 week subscription and stop hounding me for payment for something that I did not subscribe to.

Business

Response:

Dear Mediator:

This e-mail is in response to the complaint filed by [redacted] with your office in reference to PEOPLE magazine, a Time inc., publication. I appreciate this opportunity to respond.

In reviewing our customer transaction records, I show the enclosed subscription card was returned to our office via US Mail on April **, 2013. In accordance to the terms of the offer, we processed an order for 16-issues for $39 on April **, 2013. The delivery service began with the May 2013 issue and eight issues were served. Since we are only able to service an unpaid account for a limted time, the delivery service was suspended on June **, 2013. However, we continued to send billing invoices providing [redacted] the opportunity to continue the subscription or notify us to cancel. In any event, please be assured that the PEOPLE magazine order has been canceled and all billing activities ceased.

I appreciate this opportunity to be of service.

Sincerely,

[redacted] for

[redacted], Time Inc.

Review: May *,2015 I bought a paid subscription to sports illustrated.With that paid subscription,i'm due a NFL team jacket of my choice.

I have not received my NFL team jacket with my paid subscription from sports illustrated,I was promised this in writing.Sport illustrated has failed to deliver as promise.Desired Settlement: I Want my NFL team jacket or my money refunded.$29.00

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] for any inconvenience he may have experienced. Due to unfortunate and unforeseen delays with the overseas factory, the KC performer jackets have not arrived and tentative US arrival is in August or latest September. In the meantime, I have asked our customer service premium team to send one KC polo shirt to [redacted] via overnight delivery in addition to the KC performer jacket he will receive in August or September. If [redacted] still wishes to cancel his Sports Illustrated subscription, he may certainly do so. [redacted] may contact our Consumer Affairs team directly at toll free ###-###-#### for special assistance. Sincerely,Betsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been billed for unsolicited book for several years. The transaction are disputed with my credit card company as well as with Food and Wine books directly. I received a bill on Friday 12/**/2015 that I disputed only to be billed for another book on 12/**/2015 to my credit card. I never even receive the books to return! This is now out of control.Desired Settlement: I would like to be refunded for all books and removed form their list.

Business

Response:

We are unable to locate this customer in our subscriber records under the information she provided: [redacted] Our Consumer Affairs Manager (Bob A[redacted]) at Time Customer Service tried to contact [redacted] via phone and email but was unable to reach her. Can you let [redacted] know and ask if she can possibly provide a different address, or account number? We will be happy to check our subscriber records again and work with her to resolve her concerns.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding FOOD & WINE, a Time Inc. publication. I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] family for any inconvenience she may have experienced. Pursuant to her request, we have cancelled the FOOD & WINE Books order(s) including further billing efforts. In addition, a refund of $42.90 has been issued back to her credit card and [redacted] has been added to our Do Not Promote list. For your records, attached is a copy of the order card mailed back to FOOD & WINE. Again please extend our apologies to [redacted] and accept our best wishes for the holidays!Sincerely,Betsy L[redacted], Time Inc.

Review: On 12/**/13, I purchased a subscription to Sports Illustrated with a VISA Debit gift card. The purchase was completed and I received an email the same day with confirmation that my account was active for immediate digital use and that the paper subscription would arrive within 1-3 weeks.

One month later, I was notified by Sports Illustrated that I owed the full balance for the subscription and after further probing, SI customer service indicated that they "do no accept VISA Debit cards/gift cards". How is this? These are as good a cash and at the time I placed the order, there were no red flags or rejections. I have since disposed of the VISA Debit gift card with the understanding/assumption that it had a zero balance. I used the entire amount on the SI subscription purchase.

I have no way of retrieving the card number now and they did NOT not credit my account. I have submitted a number of requests and this has not been resolved. There just simply rejecting the notion that I paid anything.Desired Settlement: I want the credit of $25 from the VISA Debit gift card applied/credited to my subscription.

Business

Response:

February **, 2014

Dear [redacted]:

This correspondence is in

response to the complaint filed by [redacted] with your office regarding

SPORTS ILLUSTRATED magazine. I appreciate this opportunity to

respond.

In reviewing our customer

transaction records, I found that [redacted] accepted an online offer on

December **, 2013 for 32 weekly issues of SPORTS ILLUSTRATED magazine for $26

plus applicable taxes (see attached promotion). In accordance with the online instructions, we processed a 32-issue order for [redacted] of [redacted]. The order confirmation was

automatically generated by our system and an email sent to [redacted].

However, it appears that our system declined the payment [redacted]

used. Since the 32-issue subscription was $26.00 plus taxes, the value of

the gift card was insufficient. On January **, 2014, the billing method on the

order was converted from credit/debit card to billing invoice(s).

[redacted] should still have the

full value of her $25 VISA Debit gift card. In any event, as a goodwill

gesture, we have processed a 3-month complimentary subscription for [redacted]. We certainly apologize to [redacted] and [redacted] for

any inconvenience they may have experienced.

I appreciate this opportunity to

be of service.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not receiving full credit for the $25 I used to purchase the subscription. Once the Debit card was used, I discard it after the acceptance of the order. I have no way to recover the numbers on the Debit card. I inquired about the remaining balance of $3 or so and it was never addressed. I am out the full $25 and I want credit for that specific amount and not a complimentary 3 month subscription.

This is the worst customer service I have ever received and especially over a $25 magazine subscription. If the order was not accepted, it should have been rejected at the time of purchase, during the online transaction. Its like any online order. If you mistype anything at all, you receive a rejection with the form. I NEVER received such a rejection at the time of purchase. It was only weeks later that I discovered that they had not processed it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com:

Despite the fact that [redacted]'s $25.00 gift card was not sufficient for the Sports Illustrated magazine subscription for $26, we have processed a 27-issue complimentary subscription for [redacted] as a goodwill gesture.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They gave me a free risk trial and it would be over. No money involved. Nothing. There website says I owe nothing. I've paid nothing. But my bank statement states that they took out 53 dollars and some cents but not sure the exact amount. I've contacted them twice and my bank to tell them it is unauthorized. I'm really frustrated about thisDesired Settlement: I just want my money back. That is it

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience he may have experienced. A review of our customer transaction records indicates that the SPORTS ILLUSTRATED and SPORTS ILLUSTRATED KIDS Magazine subscriptions were processed for [redacted] on August **, 2014 as a result of a special Finish Line partnership. Once a purchase is made at Finish Line, a store clerk explains the complete terms of the SPORTS ILLUSTRATED and SPORTS ILLUSTRATED KIDS offer to the customer. At the counter, the customer is given a brochure outlining the program and is offered ten risk-free issues of the SPORTS ILLUSTRATED Magazine and two risk-free issues of SPORTS ILLUSTRATED KIDS and if they want the offer, they sign on the electronic pinpad. The clerk also states that the customer would be automatically charged after the trial issues unless he or she cancels.The customer is given a takeaway brochure, and it also states that SPORTS ILLUSTRATED and SPORTS ILLUSTRATED KIDS will charge the customer’s credit/debit card for the subscription after the trial issues unless we receive a request to cancel. We also send a reminder notice to customers soon after an order is received, explaining the program again. Both the brochure and the reminder notice list a toll-free number for any cancellations. The toll-free number is also listed on the credit card statement that includes the subscription charge.As requested, the SPORTS ILLUSTRATED and SPORTS ILLUSTRATED KIDS Magazine subscriptions were canceled and a full refund was for $53.45 was immediately issued. If I can be of further assistance, please feel free to contact me directly.Sincerely,[redacted]