Time, Inc.

Review: I was contacted about a cancellation notice due to non payment on a subscription for [redacted]. Upon writing a check and mailing it to them my regularly scheduled payment was deducted from my bank account. I wanted the credit back on my cards account since they now have received 2 payments for a subscription, they refused and are sending me a check taking up to 3 weeks to get to my address. I find it absolutely ridiculous that this was not handled in a more appropriate manor. Instead of calling about a missed payment they should have made sure they had the correct billing date.Desired Settlement: I want an immediate credit onto my account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I live in a country where we don't receive Tv shows as fast as the U.S. Sometimes we wait an extra year to see anything, of course I could illegally download - but that's illegal. My issue is with [redacted] and their lack of concern or respect for people like myself who aren't up to date with the u.s when it comes to television. Recently I have seen many articles posted on the [redacted] page with their headlines detailing information about shows which I had no idea was going to happen - spoilers. I know this may seem trivial to a corporation such as **, but I am a loyal consumer. I watch **, read ** and other publications by Time inc. All I'm asking is that when it comes to publishing information about tv series, if we could please make a note beforehand saying: may contain spoilers and that any information about what may have happened on a show be told only within the article and not splashed through the headline. This will allow readers to CHOOSE whether or not to read what has happened or to pass it up and wait until they've seen the episode. I have contacted ** on [redacted], with no response at all and this makes me feel like they don't care what their consumers have to say.Desired Settlement: As stated above, I would like a simple may contain spoilers disclaimer, and for the details to be kept inside the article, to give readers a choice.

Business

Response:

Dear Revdex.com Mediation Department:We will forward this to the Editorial Department of [redacted]. Thank you.Sincerely,Betsy Lutero, Time Inc. (publisher of [redacted])

Review: I did not want to have my magazine renewed. I found that it was debited. Called and asked how they got authorization for renewal and they stated it must have been done when I ordered the product. I was never asked on buying the subscription the first time about automatic renewal. I process that I would have surely denied had I been given that option or told of the optioin. I believe this to be a practice that the magazine publisher is doing without consumer knowledge and should be investiaged or could reach class action status.Desired Settlement: I would like a refund and intest accurred for the amount removed from my account and the time for it to be replaced.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.

First, I want to apologize to [redacted] for any inconvenience he may have experienced. According to our records, we received instructions to process a 56-issue order of SPORTS ILLUSTRATED Magazine on April *, 2013, for $30.00, which was part of an automatic renewal program. [redacted]'s 2013 56-issue contract was fully served through May **, 2014. As stated in the promotion, the subscription would be renewed unless we received notification to cancel. Therefore, the SPORTS ILLUSTRATED magazine subscription renewed on April **, 2014 for the next 56-issue term. For your reference, attached is a copy of the SPORTS ILLUSTRATED Magazine online promotion accepted on April *, 2013. The e-mail address is [redacted].

Please be assured the SPORTS ILLUSTRATED Magazine subscription was cancelled on April **, 2014, and a full refund of $39.00 was issued. If I can be of further assistance, please don't hesitate to contact me directly.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Paid for subscription in April of 2015. The Subscription offered a "Free Distance Finder" with the subscription. Have not received the Distance Finder. Contact says "there is a order problem with the Distance finder". Will deliver the finder when they are available.

Product_Or_Service: Magazine and Distance Finder

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Send the Distance Finder as advertised.

Business

Response:

Dear [redacted]:We are in receipt of the complaint filed by [redacted] with your office regarding GOLF, a Time Inc. publication. I appreciate this opportunity to respond.I would like to begin by offering my apologies to [redacted] for any troubles he has encountered with regards to this matter. Due to an overwhelming demand the Distance Range Finder Gift was not available at the time of [redacted] order. However, the gift has since been shipped on May **, 2015. [redacted] should receive the Distance Range Finder within the next week or so.I appreciate this opportunity to be of service and apologize for any inconvenience this matter has caused.Sincerely,[redacted] for [redacted], Time Inc.

Review: I entered a contest only. The very next day I recieved an invoice telling me I had ordered thier magazine and that $7.99 was due immediately. I read everything on the contest web site. There is not 1 single thing stating I was ordering this magazine.I read further about contest rules on thier site which explicitly stated this is not a purchase.But a chance to win a contest.Desired Settlement: My desired outcome is that they do not persue trying to collect on a magazine about women,I did not ask for. order,nor approve any sales nor buy contract of any kind. I believe if they had my credit card information it would be a criminal matter by now.But I am continueally recieving emails to pay $7.99 for a years subscription to a magazine I have never ordered. Any thing I recieve from then will be returned to sender immediately. It's a shame that companies put out a worthless magazine and must resort to this kind of unethical practices to sell any.This was merely a contest I signed up for .NOT a subscription.

Business

Response:

Dear [redacted]:This inquiry is in response to the complaint file by [redacted] with your office.In reviewing the complaint filed by [redacted], we've noticed the Account/Order Number [redacted] was provided; however, the name of the publication in questioned was not mentioned. So we can further assist with this matter, we will need the name of the publication in questioned.I appreciate this opportunity to be of service.Sincerely,

Review: I ordered Time magazine for my parents thru a fundraiser at school. It has been several months and they still do no have their magazine. Item #5920. Order number [redacted] Time magazine code[redacted]. No one has returned my calls or replied to my emails from Mag Select. Fundraiser was thru Omro Schools. My parents are [redacted].Desired Settlement: I would either like my $20.00 back or my parents to get their magazine. I would like Mag Select to call me or email me to let me know the status of their order.

Business

Response:

Dear Revdex.com New York:

As noted in my letter to Revdex.com West Florida dated July *, 2013 (which was attached on [redacted]' case on your website), the subscription for [redacted] began serving May **, 2013 to continue through January 2014. If you have further questions, please let me know.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My father stated the issues started coming in early June. However, the card we received when we bought the gift stated the subscription would start in 4-6 weeks, not take 3 months. He is receiving his magazine now though.

Sincerely,

Review: I never ever subscribed any magazines. Suddenly in year 2014 I started to receive a lot of bills for magazines and some magazines I don’t need this magazines. I don't have space in my apartment to keep this garbage. I never ever will pay for garbage. I spoke with post office, Revdex.com .I called in [redacted] tell account number and ask don’t send me magazines and bills. They ask me my name, address but I never ever gave my information.Desired Settlement: Many bills, I believe from one center. I need stop do this

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding Irina [redacted]'s concerns regarding GOLF, a Time Inc. publication. I appreciate this opportunity to be of assistance.

Please see attached copy of order card mailed back to us for a 36-issue order of GOLF Magazine processed on January **, 2014. In any event, we have cancelled the GOLF subscription including further billing efforts.

If there has been any misunderstanding, we certainly apologize to [redacted]. If you have any questions, please feel free to contact me directly.

Sincerely,

Betsy Lutero, Time Inc.

Review: My subscription to Sports Illustrated expired in 2012. Instead of just ceasing delivery, they not only did that, but they referred my account to a collection agency, injuring my credit. I paid the bill in full. Sports Illustrated then re-started my subscription without me asking them to. Sports Illustrated then re-sent my account to [redacted] AGAIN, hurting my credit a second time! Sports Illustrated is a bunch of [redacted]!Desired Settlement: First of all, they remove the derogatory information from my credit report. Then, I want someone at Sports Illustrated up on attempted theft charges!

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted] concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.

First of all, I would like to apologize to [redacted] for any inconvenience he may have experienced. According to our records, we received instructions to process a 168-issue order of SPORTS ILLUSTRATED for $60 on January *, 2012. For your reference, enclosed is a copy of the order card mailed back to us. Six issues of the magazine were served through copy dated February **, 2012; however since we are only able to service an unpaid account for a limited time, delivery service was suspended. On the other hand due to non-payment, we continued to send billing invoices. When we received [redacted]'s payment of $60, the system re-started the Sports Illustrated subscription on October *, 2013. In any event, please be assured the subscription has been cancelled and a full refund issued to [redacted].

For the record, this matter has not and will not affect [redacted]'s credit rating. Again please extend our apologies to [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: People Magazine sent me 2 of they magazine WITHOUT ASKING ME IN ANY FORM. I've NEVER PURCHASED ANYTHING FROM THEM! Now they are sent me the BILL of

$ 112.86

Are they this much desperate?!!!!!!! Obviously. This is absolutely disgusting. If anything happen to my credit, because of they DESPERATE NATIONAL SCAM, I WILL SUING THEM!!!!!!!!!!!!!!!!!!!!!Desired Settlement: DO NOT CALL ME EVER AGAIN, AND DO NOT SEND ANOTHER PIECE OF THEY .......!!!!!!!!!!!!! NO MORE SCAM BILLING FOR SOMETHING THAT CONSUMER NEVER PURCHASED!!!!!!!!!!!!!!!!!!!

I'M NOT SUPPOSE TO BE IN ANY KIND OF STRESS SITUATION, BECAUSE OF MY HEALTH CONDITION!!!!! AND THIS KIND OF THICK FACE SKIN "MARKETING" SCAM WHICH CAN DESTROY MY HARDLY EARNED CREDIT POTENTIALLY JEOPARDIZING MY HEALTH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding PEOPLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience she may have experienced. According to our records, we received instructions via the internet to process a 54-issue subscription of PEOPLE magazine on October *, 2014. The email address provided was [redacted] and eight issues were served to [redacted]'s address. In any event, please be assured we have cancelled the PEOPLE magazine subscription including further billing efforts. Let us know if we can be of further assistance.Sincerely,[redacted]

Review: I have had multiple problems receiveing an specific issue of my Entertainment Weekly. The issue in question is #[redacted] (according to the magazine). It was supposed to be delivered back in January. I did not actually know that I missed it until several issues later when I saw an article referencing that issue. The first time I called customer service was on 2/**/14 when I realized that I had not gotten the issue. I was told that a replacement issue was going to be sent out and I would have it by 2/**/14. I still did not receive it and I called back on 2/**/14 and was told that it takes 10 business days and that if I didn't receive it by 2/**/14 that I should call back. It was not here in by then and I called back. When I called on 2/**/14, I had the hardest time getting the customer service representative to understand my problem, I kept telling him that the issue I wanted was #[redacted], he told me multiple times that there was no issue #[redacted] and that the issue I wanted was #[redacted]. That is not possible since the most recent issue I received (dated 3/*/14) is issue #[redacted] accorifing to the cover of the magazine. I asked to speak to a [redacted] and the gentleman on the line told me that they had no [redacted]s there. I expressed to him my frustration with this whole situation and he told me again that they would be sending out a replacement issue. As of 3/*/14 I have not received it.Desired Settlement: I want the replacement issue sent to me as I've been promised numerous times that it would be.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding ENTERTAINMENT WEEKLY, a Time Inc. publication. According to our records, we mailed a replacement issue #[redacted] (1/**/14 cover date) of ENTERTAINMENT WEEKLY on February **, 2014. In any case, I will mail another replacement issue to [redacted] via FedEx courier.

I appreciate this opportunity to be of assistance.

Sincerely,

[redacted], Time Inc.

Review: Acct #[redacted] Entertainment Weekly I HAVE HAD ISSUES AT BOTH THIS ADDRESS & MY PREVIOUS ADDRESS IN FRESNO CA WHERE I DID NOT RECEIVE AN ISSUE OR AN ISSUE CAME DAMAGED I tried to use the website to report problem & get a replacement sent 2cd issue with magazine since August 2015 I did NOT receive the double issue 1390/91 11-**-15 First I used the Internet to report missing issue I printed out they were to resend the missing issue I received a post card from magazine 11-**-15 DATED 11-**-15 saying they were sending the replacement By 12-*-15 I still had NOT received issue I called ###-###-#### on 12-*-15 spoke to a Bruce He told me he was sending the replacement AS OF INPUT OF THIS COMPLAINT 12-**-15 I have NOT received my issue Post Office was of no help, they deliver magazines everyday so they are not going to remember one

I will be sending the Revdex.com my print out from website reporting missing issue & the post card dated 11-**-15 BOTH SAYING THEY WERE SENDING REPLACEMENTDesired Settlement: 1. Responses in writing 2. Replacement for missing 11-**-15 issue with John B[redacted] on cover 3. Extension of subscription due to errors on account

Business

Response:

Dear [redacted]:I am in receipt of the complaint filed by [redacted] with your office regarding ENTERTAINMENT WEEKLY magazine, a Time Inc. publication. I appreciation this opportunity to respond.I would like to begin by offering my apologies to [redacted] for any inconvenience this matter may have caused. In reviewing our customer transaction records, I show we received a non-receipt complaint on November **, 2015, via the Internet for ENTERTAINMENT WEEKLY (STAR WARS) Double Issue Dated November [redacted] 2015. As a result of this request, a replacement copy was requested and mailed directly to [redacted] of [redacted]. For your records, it can take up to 10 business days for the replacement issue to arrive.With respect to [redacted]'s concerns of non-receipt of the issue, we are sending her another copy of the November [redacted] 2015, issue of the ENTERTAINMENT WEEKLY magazine. However, the issue will be shipped via FedEx. For your records, the FedEx tracking number is [redacted].I appreciate this opportunity to be of service and appreciate this opportunity to be of service. Sincerely, T. P[redacted] forBetsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The company failed to mention my 2 phone calls on 12-* & 12-**-15 and this is the 2cd time in less than 6 months this has happened so I also want time added to my subscriptionNo one should have to make as many company contacts to solve 1 minor problem

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:We have processed a complimentary five (5) issues for [redacted] and the new expiration of the subscription is August **, 2017. Thank you. T. P[redacted] for Betsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Thank you-this should have been done earlier [redacted]

Review: I joined sports illustrated and was to receive a free size xx dallas cowboys jacket with my paid subscription. I never got the jacket. for months now they keep saying they are out of stock. I called a month go and was told I would have it in 2 weeks.that came and went and now they dont even bother to answer my support emails.THEY HAD NO PROBLEM SCAMMING ME OUT OF MY MONEY WITH THERE BOLD FACED LIES IN THERE AD CAMPAIGNS. I FILED A COMPLAINT WITH THE ATTY GENREALS OFFICE IN NY FOR FRAUDULENT AD AND STEALING MY MONEY AND NOT DELIVERING ON A PAID FOR DEAL. IM DONE WITH THERE LIES. I WANT WHAT I PAID FOR NOW.Desired Settlement: I WANT AN APOLOGY FROM THEM AND I WANT MY JACKET NOW. THIS WAS TO BE A GIFT AND THE TOTALLY LIED AND DONT GIVE A [redacted] AND THERE MAGAZINE IS A JOKE. PLEASE PUBLISH THIS ON YOUR SITE FOR OTHERS TO SEE SO THEY DONT GET RIPPED OFF BY TIME MAGAZINE.

Business

Response:

[redacted]:I am in receipt of the complaint filed by [redacted] with your office regarding SPORTS ILLUSTRATED, a Time Inc. publication. I appreciate this opportunity to be of assistance.In reviewing our customer transaction records, I show [redacted] accepted a 1-year (56-issue) offer to SPORTS ILLUSTRATED magazine via the Internet for $29 on April *, 2015, which included all the features of the Subscriber's Automatic Renewal Program. Also, a FREE NFL Performer Jacket is included with the paid order.Our records confirm we made several unsuccessful attempts to charge [redacted] in April 2015, before transferring the billing method from credit card to a billing invoice on April **, 2015. When the full subscription payment of $29 was submitted online via a new credit card on June *, 2015, this allowed us to select the NFL Performer Jacket for shipment. However, due to an overwhelming demand for the Performer Jackets, the jackets are currently on backorder. In accordance to Federal Trade Commission guidelines, we mailed notification regarding the status of the Performer Jacket around July **, 2015.As noted on the online offer, "if item is unavailable, it may be replaced with an item of greater or equal value;" therefore, the following substitute items: Umbrella, Suede Bag, and Radio was selected for mailing to [redacted] on August **. [redacted] should receive these items within 4 weeks. In addition, as a goodwill gesture, we will send customer his requested Dallas Cowboys Performer Jacket upon receipt from the manufacturer.I appreciate this opportunity to be of service and we apologize for any inconvenience this matter may have caused.Sincerely,T. Patterson for Betsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I called them yesterday and was told they in fact had the jackets and mine was mailed on the [redacted]. clearly you can see how much they lie and misrepresent themselves. they are still showing the same scam ad in this months issue. if they dont have them,how can they responsibly say they do in there ads? clearly they are commiting fraudulent ad practices. I will file charges with the attorney generals office. please list this on your site for others to see how this company blatantly lies to the public. thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:This letter is in response to [redacted] rebuttal regarding the SPORTS ILLUSTRATED NFL Performer Jacket.As indicated in our August **, 2015, e-mail, due to an overwhelming demand for the NFL Performer Jackets, the jackets are currently on backorder longer than anticipated. As noted on the online offer, "if an item is unavailable, it may be replaced with an item of greater or equal value," therefore, the following substitute Umbrella, Suede Bag, and Radio was selected for mailing to [redacted] should receive these items within the next few weeks. Please note these substitute gifts will not replace his actual NFL Performer Jacket which he will receive upon receipt from the manufacturer.I appreciate this opportunity to be of service.Sincerely,T. Patterson forBetsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely, they finally sent me the jacket,even though they again led and said they some other **. thank you Revdex.com. I WILL NEVER BUY FROM TIME AGAIN. VERY DISHONEST COMPNAY.

Review: The Company bills for books that were not ordered or agreed to pay for.

They have an account on my name but I have never subscribed to these services, opened an account or authorized any purchases.Desired Settlement: Business should show evidence of subscription and agreement to pay for services, including person who authorized subscription and purchases.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding FOOD & WINE, a Time Inc. Affluent Media Group publication. I appreciate this opportunity to be of assistance. According to our records, the original offer from [redacted] for the FOOD & WINE Cookbook was accepted in 2009 for $3.24 plus s/h, which enrolled [redacted] in a FOOD & WINE book series. Since then the customer received the Books and Cocktail guides and such every year until 2015. Customer was sent announcement cards prior to each shipment which gave her the opportunity to cancel. In any event, our records show that we have issued full refunds on the last two books in the series and cancelled [redacted]'s subscription. We certainly apologize to [redacted] for any inconvenience this matter may have caused. If we can be of further assistance, please feel free to contact us directly.Sincerely,Betsy L[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have had a People Magazine subscription for many, many years. With every renewal, I opt for a 4-part payment plan. A payment was made and apparently another was never received by them. I have since put a stop-payment on that check. I received a statement on or about December [redacted] for the remainder of my subscription at $98.97. I made this $98.97 payment electronically on December [redacted]. Since I hadn't received an issue since on or about November [redacted], I also sent an email thru their website December [redacted]. No response from them ever came from that email so I sent a 2nd email thru their website in December 1[redacted]. (While they state I would receive a response within 48 hours, I finally received a response 12/** which said nothing more than I already heard from them after talking with them.)

Still not receiving a magazine, I called customer service December [redacted]. I spoke with a rep who put me on hold several times to talk to an account specialist. All she could tell me was my subscription had been cancelled and the $98.97 appeared as an overpayment so they refunded me. I asked to speak directly to an account specialist. I spoke with "[redacted]," my last contact. He tried to tell me exactly the same as the customer service rep. I told him there was no valid reason to cancel it and wanted to know why. He also told me the $98.97 was refunded to me December [redacted] and takes a 7-10 days for me to see it (which we all know is untrue; it takes 3 days tops). [redacted] put me on hold several times but was kind enough to continue to come back on the line to say he was still checking and thanked me for waiting. He spoke with one department and by his 2nd return to me on hold, he was checking with yet another department as he stated. He finally opted to take my number (his call, not mine as I was willing to stay on hold) and call me back once it's resolved. While there was a holiday in between, [redacted] has now had 2 days to return my call and hasn't. As of today, my subscription is still showing as expired and for the 2nd time (12/** when I spoke with them and today, 12/**), I have contacted my bank and they informed me that no credit is pending from People Magazine, it's parent company, Time, or anything in the amount of $98.97. They still have my funds to pay for an entire annual subscription. They cancelled it without any notification to/from me. Knowing I have years and years worth of loyalty to them and they could care less. And most important, not ONE person can get it in the right hands/department to figure anything out get this issue resolved! Two emails and a phone call speaking with 2 different people and a promise of a callback was enough for me to (unfortunately) file a complaint because I have no idea how else to resolve this issue.Desired Settlement: I would like this issue resolved. I would like to know why my subscription was cancelled without my knowledge. I'd like to know WHERE they think my funds of $98.97 have been refunded because they haven't to MY bank. I would like my subscription reinstated for the extended period of time of issues I have missed and it would certainly be nice to get those back issues that they never sent me.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]s concerns regarding PEOPLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.First I would like to apologize to [redacted] for any and all inconvenience she may have experienced. While we continue to investigate this matter, please be assured [redacted]'s PEOPLE subscription was reinstated and she should be receiving her January 2015 issues shortly (if she hasn't already). We will get back to you and [redacted] on further developments in our investigation into her PEOPLE subscription. In the meantime, I would like to apologize again to [redacted] and thank her for her patience.Sincerely,[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Not knowing whether they reinstated my subscription on THEIR behalf or MINE we need to find out. I waited so long for an answer that I ended up paying $4.99 plus tax to purchase the magazine from the newsstand for over a month. I then received a check in the mail from them in the amount of $98.43. In my original complaint, I stated that 2 of their customer service people informed me that my payment on Dec. *, 2014 was refunded. I also stated that my bank informed me on 2 occasions that they didn't show any credit pending. After a representative stated they would contact me and never did, my guess is that they still couldn't figure it out so in essence, mailed a check to me as opposed to crediting the credit card that I paid with Dec. [redacted].What I then did...since Time still had not responded to the complaint...was re-deposit the check into my account and turn around an RENEWED the subscription MYSELF. This is why I'm wondering if they realize that while THEY state THEY have reinstated my subscription, it was actually ME that paid for a new subscription...of which I haven't received an issue to date yet again.May I say that this is NOT my method of operation. I had no where else to turn since their account representative never called me back as he told me he would. Nothing was getting [redacted]e. I wasn't getting any magazines. They can't figure out why, after I paid my subscription in full Dec. *, 2014, that they cancelled it, claimed they refunded the money, didn't refund until my complaint, and then sent a payment in the form of a check, making me have to deposit it and renew my subscription myself.I hope this helps them try to figure out what has happened but my new subscription that I PERSONALLY renewed and paid for a week ago goes until 2016. It wasn't them reinstating it. When they check their records and see an active subscription, it was my doing and not theirs. I just wanted to make them aware of that.thank you for your time and assistance...as well as Time trying to get to the bottom of why they cancelled my subscription.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com Mediation Department:We acknowledge receipt of [redacted]'s 1/**/15 posting. Yes there was a new order processed for [redacted] on January **, 2015 which will begin serving isues February *, 2015, to continue through February *, 2016. In the meantime, our customer service team will mail the January PEOPLE magazine issues to [redacted] until the February start of the subscription.We certainly apologize for any inconvenience and misunderstanding that may have transpired on [redacted]'s PEOPLE subscription. I have asked my colleague [redacted] to contact [redacted] by phone to respond to any further questions. [redacted] called today and left a message for [redacted] can be reached directly at toll free ###-###-####. Lastly we have processed a 3-month complimentary subscription which will extend [redacted]'s PEOPLE magazine subscription through May *, 2016. Again please extend our apologies to [redacted].Sincerely,[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up to receive [redacted] Magazine e-newsletters over a year ago. I later decided I didn't want to receive them any longer and opted out. Last month I started receiving emails from [redacted] again. I had not requested these to be sent to me. I contacted customer service to be removed from their list and was sent this automatic reply.

Dear [redacted] Customer,

Thank you for contacting [redacted] Customer Service.

Your message was received at [redacted] on 11/**/2014 and was assigned the incident number [redacted]. Your request has been forwarded to a Customer Service agent and you should hear back from us within 2 business days.

We appreciate your interest in [redacted] and look forward to serving you soon.

[redacted] Customer Service [redacted] I am still getting the emails and I have not been contacted by their customer service. I had stated in my original request to the company that I would file a complaint with the Revdex.com if they did not cease and desist. I have no interest in their emails and I do not want any of their products. I wish to be permanently removed from their email list.Desired Settlement: I wish to be permanently removed from their email list.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding [redacted] magazine, published by Time Inc. [redacted]. I appreciate this opportunity to be of assistance.Please be assured we have removed [redacted] from all our promotional mailing/emailing lists. We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had a balance on my subscription of $4.65--I called and paid the balance over the phone and the woman said my charge went through. I then asked if it was okay for me to renew my subscription online now since the balance was paid, she said yes. That same day, I renewed my subscription through the website and clicked the 'Bill me later' option. Fast forward to two weeks later--EW has taken the FULL billing amount of $53 out of my checking account and since I had a check out that still needed to be cashed (which was cashed the next day) this charge subsequently overdrafted my account and I was charged $33.00 for it. When I called about this, I was told it would take 7-10 business days to get the $53 refunded and that I was able to get my overdraft money back as well. I got the $53 back pretty quickly, but I never got the overdraft money back. I called and talked to at least six different people over a period of two weeks and every single person except the last and final person I talked to told me I was able to get my overdraft money back because it was the company's error. The final person I talked to informed me that 'they don't do that' and basically told me not to even bother talking to someone in charge because no one would give me my money. I have written numerous emails through the website with no response, which I find very funny because I have written emails in the past and gotten a response the next day. Its been weeks and I have heard nothing. I am trying to do everything I can to get my money back. I have been a longtime subscriber to the magazine and I feel this is thievery especially since the charge was never authorizedDesired Settlement: I just want my $33.00 back. I am not a rich person and this money is rightfully mine

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]' concerns regarding ENTERTAINMENT WEEKLY, a Time Inc. publication. I checked our records and found that we received and processed [redacted]' 52-issue subscription order on December **, 2013 for $53.46. However, our records show that "bill me later" was not the chosen option on the online order. In any event, as a goodwill gesture, we are issuing a refund for the $33 overdraft fee.

I appreciate this opportunity to respond.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I am curious as to how long it will take to receive my refund. Do I get a check in the mail?

Review: All You Magazine went out of business. Their last issue was in December of 2015. They were supposed to send me a letter with a choice of magazines to choose from to replace their magazine. I have a subscription good through February of 2017. Their customer service keeps giving me the run around. Customer service####-###-####Desired Settlement: Either a choice of a magazine to replace my remaining subscription or a refund.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding Michelle Lee Miller's concerns regarding ALL YOU magazine which has ceased publication. Please be assured a refund has been processed to [redacted] for the remaining unserved ALL YOU issues. We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I'm receiving a bill for $48 for a subscription I didn't order and they won't stop sending me their bills. Please have them stop harrassing me.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Stop billing me and remove this from my credit report.

Business

Response:

Dear Revdex.com Mediation Department:

Thank you for forwarding [redacted]'s concerns regarding PEOPLE, a Time Inc. publication. I appreciate this opportunity to be of assistance.

According to our records, we processed a 20-issue order of PEOPLE magazine on January **, 2014 and eight (8) issues were mailed to [redacted]. For your reference, enclosed is a copy of the order card mailed back to us. In any event, the PEOPLE magazine subscription was cancelled on June **, 2014 and further billing efforts ceased.

We certainly apologize to [redacted] for any inconvenience he may have experienced. If I can be of further assistance, please feel free to contact me directly.

Sincerely,

[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never order this magazine. It was a gift from my airline for air miles. The card you show was one you mailed to me for additional FREE issues so I mailed it back to receive the additional free issues. I never owed you any money and I don't now. You can't forgive a dept that wasn't owed you. I would like you to acknowledge the fact that I never owed you the money you were billing me for.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: WROTE A CHECK ON JANUARY **, 2016 FOR $20.00 TWO YEAR RENEWAL SUBSCRIPTION OF THE MAGAZINE "ALL YOU". CHECK WAS CASHED AND NEVER EVEN RECEIVED A JANUARY ISSUE OR ANYTHING IN THE MAIL SAYING THE MAGAZINE HAD CEASED. WHY IN THE WORLD WOULD THEY CASH THE CHECK. TERRIBLE BUSINESS.Desired Settlement: TO REFUND MY $20.00. I WROTE A CHECK JANUARY **, 2016 FOR A TWO YEAR SUBSCRIPTION OF THE MAGAZINE "ALL YOU" NEVER EVEN RECEIVED A JANUARY ISSUE BUT THEY SURE DID CASH MY CHECK. TERRIBLE BUSINESS.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]) concerns regarding ALL YOU which ceased publication in December 2015. Please be assured a refund has been processed to [redacted]) for the remaining unserved issues of the ALL YOU subscription.We certainly apologize to [redacted]) for any inconvenience she may have experienced. Sincerely, [redacted] for[redacted], Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I FORGOT TO ADD THAT I HAD OVER ONE YEAR LEFT ON MY SUBSCRIPTION TOO THAT I WOULD LIKE REFUNDED ALSO.

Sincerely,

[redacted])

Review: I sent in my renewal subscription for the ALLYOU magazine in October 2015. In January a friend informed me that the magazine was no longer going to be published. At that time I contacted ALLYOU customer service (###-###-####) to verify that this was true and to request a refund. She stated I should be receiving a postcard in the mail, explaining what I needed to do to get a refund. It has been over a month and still no information on how to get my refund. I called back today and they are still telling me they can not do anything until I get the postcard in the mail. At that time I will be offered another magazine. I do not want another magazine, I want my refund.

It upsets me that they did not even notify me that they were no longer going to publish the magazine. It has been 2 months from the last magazine I have received and still no refund. At this time they are telling me they have no idea how long that this will take for me to get my postcard. Then after I get the postcard I have to go through red tape to get a refund. So who knows when that will happen.

This is very bad customer service, but when I call they could care less. It sure would be a different if I owed them money!Desired Settlement: I would like my refund of $20.00 immediately.

Business

Response:

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] concerns regarding ALL YOU magazine which has ceased publication. Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription. We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Time Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,