Dear Mrand Mrs***, and Mr [redacted] - SDRevdex.com,Hyundai Motor America always intended to honor the offer of rental reimbursementIn early November, our representative repeatedly called and emailed Mr [redacted] and received no response.However, the check request for the full amount of has been now been submitted and Mr [redacted] can expect his reimbursement check in about days.If any of you have any questions, feel free to contact me directly at (714)965-3119.Thank you for the opportunity to address our customer's concerns relating to their Hyundai experienceCustomer satisfaction is highly valued by us.Sincerely, [redacted] ***Customer Satisfaction SpecialistHyundai Motor America
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The resolution does not address or resolve any of the issues of the complaint Regards, [redacted]
Hyundai Motor America has reviewed Customer Complaint # [redacted] A representative has contacted this Customer directlyIn the interest of goodwill and customer satisfaction, Hyundai Motor America will review the blue link charges and review for possible reimbursementThe representative will work with the customer directly to fulfill any goodwill provided.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The dealer failed to notify me to leave my tank empty before taking my car for check upSpent whole the day and was told that the tank was too full to check upNeeds to go back the dealer on 10/againSo frustrating Regards, [redacted] **
Hyundai Motor America has reviewed Customer Complaint # [redacted] , and has prepared the following in response:Hyundai Motor America apologizes for any miscommunication regarding the pricing of BlueLink servicesHyundai BlueLink does have a variety of package options, which are detailed in the enclosed documentIn order to activate the Remote package, the customer must also activate the Connected Care packageA one year subscription of both Connected Care and Remote is $198.00.According to our records, this customer’s Connected Care, Remote, and Guidance package subscriptions were cancelled on February 20, 2016, and a refund was issued at that timeIf the customer has additional questions regarding the status of the refund, Hyundai would be please to address them.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
For clarification, ***, have been in constant communication with the customer regarding her claim, by phone and emailOn several occasions, the customer refused to take our call or respond to our emails and asked that we do not contact herWe have followed through on all of the commitments made to the customer identified in her complaint to the Revdex.comAn emailed was sent to the customer on 08/04/16, to arrange a pickup date for a rental or loanerNo response from the customerOn 08/16, the dealer stated the customer never came to pick up the loaner, and an email was sent to the customer to advise the inspection was completedAdvised customer, the throttle body and breaking system, did not have any factory defects, and the dealer recommended new breaks because they were rustedOn 08/24/16, a phone call was made to the customer to advise her car was ready for pick up, but the dealer recommended new breaksCustomer requested work order from the dealerVoice mail messages for the customer were left on 08/29, 09/02, 09/06, 09/and 09/12/An email was sent to the customer on 09/with an attachment of the work order, dealer number, and assurance that no cost was charged to the customerOn 10/05, the customer sent an email asking why haven’t her car been towed back to her home as promisedShe also stated a Hurricane was going on in FloridaShe was contacted by phone and was advised, because of the Hurricane, the car will be towed to her house on 10/11/The car was towed to the customer home on 10/11/at no cost to the customer We have confirmed that all agreements that have been made with the customer by Hyundai Motor America were keptThank you for allowing us to respond
A Hyundai Motor America representative has continued to work directly with the consumer in regards to their concernThat representative has issued two reimbursement checks, one for the amount of two months car payments, and one for the cost of the consumer's rental carThat representative has worked diligently to ensure that these checks have been expedited via FedEx, and are due to be delivered to the consumer on Monday, June 27th, 2016.Thank you for the opportunity to respond to this claim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hyundai has made no offer to make this situation right for a lifelong owner of Hyundai vehiclesCustomers expect more from a manufacturer which is a certified member of Revdex.comPlease read and consider ALL of the issues described in the complaint on the repair experience on this vehicletimes needing repair for the same issue is actually a double lemon Regards, [redacted]
Hyundai Motor America has successfully processed and approved a check for MrAlvarado in the amount of $The check will be mailing on 3/4/Please allow 5-business days for the check to arrive to the address indicatedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received a refund minus month of serviceI expect a full refund which means I am due approximately $back to my cardI was not informed of any packages and enrolled in everything which is not what I ever wantedPlease issue the additional refund so this complaint can be resolved Regards, [redacted] ***
Good evening,Please see attached document.Dear Mr [redacted] ,Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWeappreciate the opportunity to hear from our customers but regret the circumstances that promptedyour contact.It appears that you submitted a claim with RevDex.comBased upon theinvestigation of your case and repair history, the vehicle does not warrant a repurchase underLemon Law parametersSterling McCall Hyundai has evaluated the vehicle and unable toduplicate mechanical concerns with the EngineAdditionally, the sunroof concerns have beenaddressed and repaired at no cost to youOn 9/6/17, In the interest of customer satisfaction,HMA sent an offer to reimburse cash equivalent to one (1) monthly vehicle paymentreimbursementFurthermore, we invite you to continue working with the local dealership for anydealership disputes or concerns you haveWe remain open to the previous reimbursementoffered on 9/6/Have a pleasant evening! With respect, [redacted] P.Customer Service SpecialistPhone: [redacted] [redacted] www.hyundai.com Hyundai Motor America
Hi some checks did arrive but we never received the correct amountWe were not reimbursed for our rental which is $We also need confirmation about reimbursement for the rest of the rental while we wait for repairs and rebursment for another payment since on Friday the car will be off the road for weeks still with no date on backorder parts
Hyundai Motor America has reviewed Customer Complaint# [redacted] Hyundai request the customerbring the vehicle to have all concerns inspected at an authorized Hyundai dealershipHyundai MotorAmerica will continue to honor the terms of all applicable warrantiesA representative has been incontact with the customer directly and will continue to work with them regarding their concerns.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Hyundai Motor America has reviewed Ms [redacted] 's complaint and has offered to reimburse her $for her Bluelink subscription as requested Ms [redacted] has agreed to provide a copy of her current registration as well as proof of payment as required documentation to complete the reimbursment All of our customers are very important to us and we sincerely thank you for the opportunity to review and address this matter further Hyundai Consumer Affairs
Hyundai Motor America has reviewed Customer Complaint # 11475543, and has prepared the following in response: Hyundai Motor America has issued the customer two reimbursement checksThe first reimbursement check contained the amount of two months car paymentsThe second reimbursement check was for $129.44, reimbursing the customer for the rental receipt they provided.Today (July 1, 2016) the customer provided another rental receipt to our representative, showing a total amount paid of $Hyundai Motor America will proceed with processing a reimbursement check for that amountHMA will also process a check for the amount of another car payment, in the interest of goodwill and customer satisfaction.The customer indicates in their complaint that they have a rental receipt showing amount paid as $1,As of today, that receipt has not been provided to HMA for reimbursementIf the customer has additional rental receipts above and beyond the $and $receipts, we encourage them to submit those receipts for our reviewThank you,Hyundai Motor America, Consumer Affairs
Revdex.com of San DiegoViewridge Ave, #200San Diego, CA 92123Re : Complaint# [redacted] Hyundai Motor America has reviewed Customer Complaint# [redacted] The vehicle has been repairedunder the terms of the manufacturer's warranty and the vehicle has been released back to thecustomerA representative will work with the customer di rectly to address any concerns.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Better... Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
Upon complete review of the complaint # [redacted] regarding the necessary engine repair, our position is as follows: The warranty for the engine was for a period of years/60,000-miles (whichever occurs first ) for subsequent owners According to the information submitted, based on the current mileage of 65,the Hyundai warranty has expired and there is no additional coverage for the cost We sincerely apologize we are unable to assist financially with this needed repair Thank you for the opportunity to review this matter further Hyundai Motor America Consumer Affairs
Dear Mrand Mrs***, and Mr [redacted] - SDRevdex.com,Hyundai Motor America always intended to honor the offer of rental reimbursementIn early November, our representative repeatedly called and emailed Mr [redacted] and received no response.However, the check request for the full amount of has been now been submitted and Mr [redacted] can expect his reimbursement check in about days.If any of you have any questions, feel free to contact me directly at (714)965-3119.Thank you for the opportunity to address our customer's concerns relating to their Hyundai experienceCustomer satisfaction is highly valued by us.Sincerely, [redacted] ***Customer Satisfaction SpecialistHyundai Motor America
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The resolution does not address or resolve any of the issues of the complaint Regards, [redacted]
Hyundai Motor America has reviewed Customer Complaint # [redacted] A representative has contacted this Customer directlyIn the interest of goodwill and customer satisfaction, Hyundai Motor America will review the blue link charges and review for possible reimbursementThe representative will work with the customer directly to fulfill any goodwill provided.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The dealer failed to notify me to leave my tank empty before taking my car for check upSpent whole the day and was told that the tank was too full to check upNeeds to go back the dealer on 10/againSo frustrating Regards, [redacted] **
This vehicle was purchased outside of the country as is therefore outside of the jurisdictionFormal Response letter is attached
Hyundai Motor America has reviewed Customer Complaint # [redacted] , and has prepared the following in response:Hyundai Motor America apologizes for any miscommunication regarding the pricing of BlueLink servicesHyundai BlueLink does have a variety of package options, which are detailed in the enclosed documentIn order to activate the Remote package, the customer must also activate the Connected Care packageA one year subscription of both Connected Care and Remote is $198.00.According to our records, this customer’s Connected Care, Remote, and Guidance package subscriptions were cancelled on February 20, 2016, and a refund was issued at that timeIf the customer has additional questions regarding the status of the refund, Hyundai would be please to address them.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
For clarification, ***, have been in constant communication with the customer regarding her claim, by phone and emailOn several occasions, the customer refused to take our call or respond to our emails and asked that we do not contact herWe have followed through on all of the commitments made to the customer identified in her complaint to the Revdex.comAn emailed was sent to the customer on 08/04/16, to arrange a pickup date for a rental or loanerNo response from the customerOn 08/16, the dealer stated the customer never came to pick up the loaner, and an email was sent to the customer to advise the inspection was completedAdvised customer, the throttle body and breaking system, did not have any factory defects, and the dealer recommended new breaks because they were rustedOn 08/24/16, a phone call was made to the customer to advise her car was ready for pick up, but the dealer recommended new breaksCustomer requested work order from the dealerVoice mail messages for the customer were left on 08/29, 09/02, 09/06, 09/and 09/12/An email was sent to the customer on 09/with an attachment of the work order, dealer number, and assurance that no cost was charged to the customerOn 10/05, the customer sent an email asking why haven’t her car been towed back to her home as promisedShe also stated a Hurricane was going on in FloridaShe was contacted by phone and was advised, because of the Hurricane, the car will be towed to her house on 10/11/The car was towed to the customer home on 10/11/at no cost to the customer We have confirmed that all agreements that have been made with the customer by Hyundai Motor America were keptThank you for allowing us to respond
A Hyundai Motor America representative has continued to work directly with the consumer in regards to their concernThat representative has issued two reimbursement checks, one for the amount of two months car payments, and one for the cost of the consumer's rental carThat representative has worked diligently to ensure that these checks have been expedited via FedEx, and are due to be delivered to the consumer on Monday, June 27th, 2016.Thank you for the opportunity to respond to this claim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hyundai has made no offer to make this situation right for a lifelong owner of Hyundai vehiclesCustomers expect more from a manufacturer which is a certified member of Revdex.comPlease read and consider ALL of the issues described in the complaint on the repair experience on this vehicletimes needing repair for the same issue is actually a double lemon Regards, [redacted]
Hyundai Motor America has successfully processed and approved a check for MrAlvarado in the amount of $The check will be mailing on 3/4/Please allow 5-business days for the check to arrive to the address indicatedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received a refund minus month of serviceI expect a full refund which means I am due approximately $back to my cardI was not informed of any packages and enrolled in everything which is not what I ever wantedPlease issue the additional refund so this complaint can be resolved Regards, [redacted] ***
Good evening,Please see attached document.Dear Mr [redacted] ,Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWeappreciate the opportunity to hear from our customers but regret the circumstances that promptedyour contact.It appears that you submitted a claim with RevDex.comBased upon theinvestigation of your case and repair history, the vehicle does not warrant a repurchase underLemon Law parametersSterling McCall Hyundai has evaluated the vehicle and unable toduplicate mechanical concerns with the EngineAdditionally, the sunroof concerns have beenaddressed and repaired at no cost to youOn 9/6/17, In the interest of customer satisfaction,HMA sent an offer to reimburse cash equivalent to one (1) monthly vehicle paymentreimbursementFurthermore, we invite you to continue working with the local dealership for anydealership disputes or concerns you haveWe remain open to the previous reimbursementoffered on 9/6/Have a pleasant evening! With respect, [redacted] P.Customer Service SpecialistPhone: [redacted] [redacted] www.hyundai.com Hyundai Motor America
Hi some checks did arrive but we never received the correct amountWe were not reimbursed for our rental which is $We also need confirmation about reimbursement for the rest of the rental while we wait for repairs and rebursment for another payment since on Friday the car will be off the road for weeks still with no date on backorder parts
Hyundai Motor America has reviewed Customer Complaint# [redacted] Hyundai request the customerbring the vehicle to have all concerns inspected at an authorized Hyundai dealershipHyundai MotorAmerica will continue to honor the terms of all applicable warrantiesA representative has been incontact with the customer directly and will continue to work with them regarding their concerns.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Hyundai Motor America has reviewed Ms [redacted] 's complaint and has offered to reimburse her $for her Bluelink subscription as requested Ms [redacted] has agreed to provide a copy of her current registration as well as proof of payment as required documentation to complete the reimbursment All of our customers are very important to us and we sincerely thank you for the opportunity to review and address this matter further Hyundai Consumer Affairs
Hyundai Motor America has reviewed Customer Complaint # 11475543, and has prepared the following in response: Hyundai Motor America has issued the customer two reimbursement checksThe first reimbursement check contained the amount of two months car paymentsThe second reimbursement check was for $129.44, reimbursing the customer for the rental receipt they provided.Today (July 1, 2016) the customer provided another rental receipt to our representative, showing a total amount paid of $Hyundai Motor America will proceed with processing a reimbursement check for that amountHMA will also process a check for the amount of another car payment, in the interest of goodwill and customer satisfaction.The customer indicates in their complaint that they have a rental receipt showing amount paid as $1,As of today, that receipt has not been provided to HMA for reimbursementIf the customer has additional rental receipts above and beyond the $and $receipts, we encourage them to submit those receipts for our reviewThank you,Hyundai Motor America, Consumer Affairs
Hyundai's Central Regional office is working with the customer to resolve her concern to her satisfaction
Revdex.com of San DiegoViewridge Ave, #200San Diego, CA 92123Re : Complaint# [redacted] Hyundai Motor America has reviewed Customer Complaint# [redacted] The vehicle has been repairedunder the terms of the manufacturer's warranty and the vehicle has been released back to thecustomerA representative will work with the customer di rectly to address any concerns.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Better... Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
Upon complete review of the complaint # [redacted] regarding the necessary engine repair, our position is as follows: The warranty for the engine was for a period of years/60,000-miles (whichever occurs first ) for subsequent owners According to the information submitted, based on the current mileage of 65,the Hyundai warranty has expired and there is no additional coverage for the cost We sincerely apologize we are unable to assist financially with this needed repair Thank you for the opportunity to review this matter further Hyundai Motor America Consumer Affairs