Upon further review, Ms***’s complaint pertains to her sales experience at Ourisman HyundaiWe have advised the dealership of her complaint and her dissatisfaction with their verification of her credit approval status With regard to any questions about special financing
offers, MsHayden will need to contact Hyundai Motor Finance at 1-800-523- We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe sincerely apologize for any inconvenience she may have experienced and we will strive to improve our service in the future. Thank you, Hyundai Motor America Consumer Affairs
Dear Mr***, Thank you for contacting Hyundai Motor Am*** (HMA) regarding your concernsWe appreciate the opportunity to hear from our customerHMA has reviewed your complaint, and conducted a full evaluation of your claimYou have indicated that your vehicle is currently undergoing
repairs due to an accidentYou have contacted your insurance company and have been informed that your insurance company will not cover the cost of a rentalIn order for a rental to be covered by Hyundai a warranty repair would need to be in progressSince a warranty repair is not taking place, and your repair is the result of an accident which is currently being covered by your insurance company, HMA respectfully declines to offer a rental vehicle or reimbursement for rental at this timeHMA encourages you to continue to work with Ms*** *** (your case manager) in order to process your offer of (3) monthly car payments to help assist with the rental costs Sincerely,*** ***Supervisor, Customer Service Specialist
Hyundai key fob design issue causing the keyfob to fall off from key automatically without much effortHyundai refuses to acknowledge the design flawThis is very common on online forums discussing Hyundai key fobs falling off.Replace keyfob, come up with a solution to prevent keyfob from falling out (CUrrenlty using ducttape to hold the one remaining key together)Acknowledge the design flaw and fix the issue so future customers don't suffer the same fate as me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hyundai has responded twice and never addressed the issue. They keep simply stating that the car is out of warranty. I agree, and although the catastrophic failure is still indicative of their problem, it is not the issue. The issue is that they agreed to replace my engine at my expense. They required for full payment of parts in advance on April 17th. After accepting the payment, confirming the deal, and repeatedly advising that the remanufactured engine was scheduled for delivery, they advised that the were no longer supplying the promised parts. This after holding my money and my car for days. Out of necessity, the scope was changed to use an unwarranted salvage engineThis work has been completed, but they still delivered less than promised, misrepresented status, and delayed my access to my vehicle and funds for over a month
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The vehicle was vandalized, not damaged by meI demand an apology for saying it was something I damagedThat is untrue and not the facts that were discussed between *** *** and myselfYou don't have to rude about the situation especially when you have had my vehicle for months without any compensation and priority set when my engine wss delayed timesDo I have to again, mention that I was never given a heads up on these delays until I call *** *** to come pick up the vehicle on the dateS I was told it would be ready on?
Regards,
*** ***
April 29, Revdex.com Serving San Diego View ridge Ave #San Diego CA 858-496- Hyundai Motor America has prepared the following as our response to Claim # *** : The consumer contacted Hyundai Motor America on April 28, 2016 regarding her request
for needed repairs to her Hyundai Sonata. The consumer’s vehicle has a date of first use of June 6, and at the time of contact had approximately 101, milesThe consumer has been advised that the warranty expired at 60,miles Assistance was declined due to the vehicle being well beyond the warranty periodThank you for the opportunity to respond, Hyundai Motor America Consumer Affairs
Hyundai Motor America has reviewed Customer Complaint #***, and has prepared the following in response:As stated in the Hyundai Warranty Information booklet provided with this vehicle, it is the owner’s responsibility to deliver the vehicle during regular service business hours to any
authorized Hyundai Dealer to obtain warranty serviceWarranty service will be provided by an authorized Hyundai dealer without charge for parts or laborThis warranty will not apply to warranty service performed by those other than an authorized Hyundai dealer.In the interest of goodwill and customer satisfaction only, Hyundai Motor America stands behind the one-time only offer made by the Hyundai Customer Connect Center representative, for reimbursement of 50% of the wheel hub repair at an Independent Repair Facility, along with reimbursement of the $inspection fee at Island Hyundai, for a total of $This offer is contingent upon the customer providing a copy of his current vehicle registration.Should the customer choose to accept this offer, a Hyundai Motor America representative will contact him to facilitate the processing of the reimbursement check.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
December 22, 2016Revdex.com of San DiegoViewridge Ave, #200San Diego, CA 92123Re: Complaint# ***Hyundai Motor America has reviewed Customer Complaint# ***Hyundai MotorAmerica would be happy to work with the customer to address any current concernsArepresentative will contact the customer directly.Thank you for the oppmiunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Dear Revdex.com: Hyundai Motor America will reimburse the customer $for the diagnosis feeIf the customer did not have the car diagnosed, we will pay to have the car diagnosedPlease advise
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Hyundai has made no offer to make this right for the consumer who has experienced horrible product and service qualityHyundai states that "Customer satisfaction is one of Hyundai’s top priorities", so I would ask that Hyundai offer to make this customer who has owned Hyundais satisfied.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved In addition to the months of payments, I will make a claim for the Class Action suit
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regardless of age the car has only 50,miles on it and the crank bearings are shelling out (large) shavingsThe company seems to find a easy answer due to age however this is not an acceptable answer unless they've decided that their engines are only good for 50k milesI feel they should partner with me to resolve this catastrophe major failure, atleast half the cost or at least somethingThis is my Hyundai and will be the very last if they leave me to suffer this costly repair
Regards,
*** ***
At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The customer should contact the vehicle manufacturer, Hyundai Motor America, at
1-800-633-for assistance with vehicle concernsPer their contract, should the customer choose to terminate their lease early, they would be subject to the Terms Concerning Your Early Termination Liability portion of their contract.HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST
We reviewed the customer’s complaint with Great Lakes Hyundai. The dealer did advise MsBisbee of all the rebates that were available at the time of shopping for her vehicle. This is standard procedure within the auto industry. As the customer stated the rebate had qualifications
and the customer did not satisfy the necessary qualifications to receive the college grad rebate
Hyundai Southern Region CA department called the customer to review their concerns. HMA CA left a message with contact information for the customer to call back. HMA will follow up with the customer again, next week
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have contacted Hyundai Motor Finance and they forwarded me to the corporate officeI feel like I am being shifted around and no one is taking accountabilityAlso I am not inquiring about special financing offersI was just giving background information on what led up to the occuranceIt appears that the entities of Hyundai have complaint/consumer affairs deaprtments set up as a formality but really aren't trying to correct customers complaintsI would like the name of the person who is going to directly handle my compliant and a concrete resolution.]
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hyundai refused to replace the seat coversI sent them photos via email, but they refused to address that they falsely advertised the seat materialI spoke with a Hyundai customer service agent this morning who also refused to correct the issueThe seat covers were positively advertised as "Leather", but leather does not flake which proves that the material used is something other than leatherI will never buy another Hyundai vehicle
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Enclosed is the response to this claimThank You
Upon further review, Ms***’s complaint pertains to her sales experience at Ourisman HyundaiWe have advised the dealership of her complaint and her dissatisfaction with their verification of her credit approval status With regard to any questions about special financing
offers, MsHayden will need to contact Hyundai Motor Finance at 1-800-523- We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe sincerely apologize for any inconvenience she may have experienced and we will strive to improve our service in the future. Thank you, Hyundai Motor America Consumer Affairs
Dear Mr***, Thank you for contacting Hyundai Motor Am*** (HMA) regarding your concernsWe appreciate the opportunity to hear from our customerHMA has reviewed your complaint, and conducted a full evaluation of your claimYou have indicated that your vehicle is currently undergoing
repairs due to an accidentYou have contacted your insurance company and have been informed that your insurance company will not cover the cost of a rentalIn order for a rental to be covered by Hyundai a warranty repair would need to be in progressSince a warranty repair is not taking place, and your repair is the result of an accident which is currently being covered by your insurance company, HMA respectfully declines to offer a rental vehicle or reimbursement for rental at this timeHMA encourages you to continue to work with Ms*** *** (your case manager) in order to process your offer of (3) monthly car payments to help assist with the rental costs Sincerely,*** ***Supervisor, Customer Service Specialist
Hyundai key fob design issue causing the keyfob to fall off from key automatically without much effortHyundai refuses to acknowledge the design flawThis is very common on online forums discussing Hyundai key fobs falling off.Replace keyfob, come up with a solution to prevent keyfob from falling out (CUrrenlty using ducttape to hold the one remaining key together)Acknowledge the design flaw and fix the issue so future customers don't suffer the same fate as me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hyundai has responded twice and never addressed the issue. They keep simply stating that the car is out of warranty. I agree, and although the catastrophic failure is still indicative of their problem, it is not the issue. The issue is that they agreed to replace my engine at my expense. They required for full payment of parts in advance on April 17th. After accepting the payment, confirming the deal, and repeatedly advising that the remanufactured engine was scheduled for delivery, they advised that the were no longer supplying the promised parts. This after holding my money and my car for days. Out of necessity, the scope was changed to use an unwarranted salvage engineThis work has been completed, but they still delivered less than promised, misrepresented status, and delayed my access to my vehicle and funds for over a month
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The vehicle was vandalized, not damaged by meI demand an apology for saying it was something I damagedThat is untrue and not the facts that were discussed between *** *** and myselfYou don't have to rude about the situation especially when you have had my vehicle for months without any compensation and priority set when my engine wss delayed timesDo I have to again, mention that I was never given a heads up on these delays until I call *** *** to come pick up the vehicle on the dateS I was told it would be ready on?
Regards,
*** ***
April 29, Revdex.com Serving San Diego View ridge Ave #San Diego CA 858-496- Hyundai Motor America has prepared the following as our response to Claim # *** : The consumer contacted Hyundai Motor America on April 28, 2016 regarding her request
for needed repairs to her Hyundai Sonata. The consumer’s vehicle has a date of first use of June 6, and at the time of contact had approximately 101, milesThe consumer has been advised that the warranty expired at 60,miles Assistance was declined due to the vehicle being well beyond the warranty periodThank you for the opportunity to respond, Hyundai Motor America Consumer Affairs
Hyundai Motor America has reviewed Customer Complaint #***, and has prepared the following in response:As stated in the Hyundai Warranty Information booklet provided with this vehicle, it is the owner’s responsibility to deliver the vehicle during regular service business hours to any
authorized Hyundai Dealer to obtain warranty serviceWarranty service will be provided by an authorized Hyundai dealer without charge for parts or laborThis warranty will not apply to warranty service performed by those other than an authorized Hyundai dealer.In the interest of goodwill and customer satisfaction only, Hyundai Motor America stands behind the one-time only offer made by the Hyundai Customer Connect Center representative, for reimbursement of 50% of the wheel hub repair at an Independent Repair Facility, along with reimbursement of the $inspection fee at Island Hyundai, for a total of $This offer is contingent upon the customer providing a copy of his current vehicle registration.Should the customer choose to accept this offer, a Hyundai Motor America representative will contact him to facilitate the processing of the reimbursement check.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
December 22, 2016Revdex.com of San DiegoViewridge Ave, #200San Diego, CA 92123Re: Complaint# ***Hyundai Motor America has reviewed Customer Complaint# ***Hyundai MotorAmerica would be happy to work with the customer to address any current concernsArepresentative will contact the customer directly.Thank you for the oppmiunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Dear Revdex.com: Hyundai Motor America will reimburse the customer $for the diagnosis feeIf the customer did not have the car diagnosed, we will pay to have the car diagnosedPlease advise
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Hyundai has made no offer to make this right for the consumer who has experienced horrible product and service qualityHyundai states that "Customer satisfaction is one of Hyundai’s top priorities", so I would ask that Hyundai offer to make this customer who has owned Hyundais satisfied.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved In addition to the months of payments, I will make a claim for the Class Action suit
Regards,
*** ***
Dear Ms***,Please find Hyundai's final position as a response to your claim submitted to the Revdex.com. Best,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regardless of age the car has only 50,miles on it and the crank bearings are shelling out (large) shavingsThe company seems to find a easy answer due to age however this is not an acceptable answer unless they've decided that their engines are only good for 50k milesI feel they should partner with me to resolve this catastrophe major failure, atleast half the cost or at least somethingThis is my Hyundai and will be the very last if they leave me to suffer this costly repair
Regards,
*** ***
At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The customer should contact the vehicle manufacturer, Hyundai Motor America, at
1-800-633-for assistance with vehicle concernsPer their contract, should the customer choose to terminate their lease early, they would be subject to the Terms Concerning Your Early Termination Liability portion of their contract.HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST
We reviewed the customer’s complaint with Great Lakes Hyundai. The dealer did advise MsBisbee of all the rebates that were available at the time of shopping for her vehicle. This is standard procedure within the auto industry. As the customer stated the rebate had qualifications
and the customer did not satisfy the necessary qualifications to receive the college grad rebate
Hyundai Southern Region CA department called the customer to review their concerns. HMA CA left a message with contact information for the customer to call back. HMA will follow up with the customer again, next week
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have contacted Hyundai Motor Finance and they forwarded me to the corporate officeI feel like I am being shifted around and no one is taking accountabilityAlso I am not inquiring about special financing offersI was just giving background information on what led up to the occuranceIt appears that the entities of Hyundai have complaint/consumer affairs deaprtments set up as a formality but really aren't trying to correct customers complaintsI would like the name of the person who is going to directly handle my compliant and a concrete resolution.]
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hyundai refused to replace the seat coversI sent them photos via email, but they refused to address that they falsely advertised the seat materialI spoke with a Hyundai customer service agent this morning who also refused to correct the issueThe seat covers were positively advertised as "Leather", but leather does not flake which proves that the material used is something other than leatherI will never buy another Hyundai vehicle
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***