Dear Mr***:Thank you for allowing Hyundai Motor America (“HMA”) Consumer Affairs to review your claim concerning your Hyundai IoniqWe appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact.On February 16, you opened a RevDex.com claimToday, February 19, we spoke on the phone and you indicated that you would solely like to know if in order to enroll in the Ioniq Unlimited + Subscription Program you only needed to create a Blue Link accountIn addition, you inquired when you should expect to receive the first reimbursement.In our conversation today, we have reviewed the terms to enroll in the Ioniq Unlimited + Subscription ProgramIn addition, and as discussed, your mileage is recorded through the Blue link monthly reportThis report is being provided to Hyundai Motor Finance (“HMF”) directlyYour first mileage reimbursement will be generated after consecutive Blue link monthly reports (two months)Moreover, any further questions or concerns about your HMF finance statement can be addressed with HMF directly at (800) 523-4030.Please let me know immediately if this does not reflect your records of your conversation and/or if you have any further concerns and HMA will revisit your claimThank you for being a valued Hyundai customer and we appreciate your loyalty to the brand
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not want this closed until they fix the advertisement Once that is fixed with the Blue Link website, I will consider it resolved
Regards,
*** ***
Customer previously contacted Hyundai Motor America in September regarding his paint concernCustomer was denied repair because the vehicle is currently out of the years 36K miles warranty by timeCustomer was advised at that time to submit additional pictures and invoices for the paint
concern for further review for any possible goodwill assistanceTo this date, HMA has not received any documents from the customerPlease advise the customer he may fax the documents to 714-593-or email them directly to [email protected] for further reviewPlease ask the customer to please reference his Hyundai case # *** when sending the informationThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the same sort of issues I have had dealing with this company, they really don't pay attention to what the problems are. I have been receiving the reimbursement and I am registered for the
reimbursementThey just would not submit the day I went in there, because of a recall issue. So it was delayed and denied that dayIF this company would look up past transactions and conversations
instead of sending a generic reply, this could have been resolved a lot soonerRegards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am more than happy to bring my vehicle to the *** Hyundai on February 28th and I would encourage your representative to have a look at the cooling system and see that it works completely fineHowever, since this has been about a month long process and I do need a car for work and school, I was forced to replace the engine on my own termsThe information that the dealership can provide about this vehicle in addition to the numerous photos that were shared should be enough to overrule this dis-heartening conclusionNot only that, the dealership was instructed to do a cooling system test and it came back completely fineThat information alone should rule out the bogus claim made by HMASince it is no longer necessary to replace the engine, I do believe I should be reimbursedSince Hyundai is blaming it on the cooling system failing, there should be no problem considering the cooling system has not been touched.
Regards,
*** ***
With regard to complaint #***.
HMA would like to better understand Mr***'s complaint with the Blue-Link service in his Hyundai Santa Fe to help find a resolution. Therefore, HMA is offering to schedule an inspection with a Hyundai representative at Pohanka Hyundai
A voicemail was left for Mr*** requesting a call back to discuss this option further.
Hyundai Motor America - Consumer Affairs
This case is based on a product liability claim by the customer which is beyond the scope of the Revdex.com program. Hyundai Motor attempted multiple contacts to the customer at the end of and beginning with no success. The customer should contact Hyundai Consumer Affairs department
at 800-633-to address any questions or concerns he has with his case
Manufacturer response to case # ***To the Revdex.com:Per the TraValue Guarantee Certificate, the first requirement to qualify for the program must be the purchase of a new Hyundai vehicle.Unfortunately, HMA cannot change the circumstance that the customer entered into a lease agreement on the current vehicle.Western Region Consumer Affairs
To whom it may concern,According to your most recent claim with the Revdex.com, you have indicated that you would like your vehicle *** Hybrid repurchasedIn order to investigate your claims, we have reviewed your repair history and your claim in detailBased on that evaluation, HMA believes your vehicle does not qualify for a repurchase.There have not been an excessive number of failed repair attempts or days out of service for any one (1) alleged manufacturer defectTo our knowledge the vehicle is currently operating as designedAs well, MPG is influenced by driving habits, road conditions, traffic, etcand is not a “warrantable defect.” *** will continue to address any confirmed manufacturer’s defects in the future and honor the terms of all applicable warranties.Future possible concerns are not within the jurisdiction of the lemon law guidelines as we understand themThere must be a non-conformity which not repaired or resolved and it must also be a substantial impairment to the use/value/safety in order for an owner to file a claim under the guidelines of the state lemon lawThe guidelines address issues that have occurred, not issue that may possibly happenThe future is unknown and not relevant to this proceeding. Therefore, by definition, there can be no unresolved warranty concern and there is no substantial impairment for a non-conformity which “may occur in the future” but does not exist.Nevertheless, in the interest of goodwill and as a gesture of customer satisfaction, HMA will agree to settle your claim and offers the reimbursement of one car payment and we remain willing to schedule an appointment with a *** dealer to help fully evaluate the vehicle’s current condition and further address your concerns.Please see the attached correspondenceThank you. Sincerely, //CV// *** *** Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with this response due to the fact that there was no inquiry regarding whether this vehicle fell under *** Lemon Law StatutesI am very aware this vehicle and the damages caused to this vehicle due to the engine fire would not qualify my vehicle for recourse under this statute due to the year and repairs done on this vehicleThis vehicle is still covered under the original manufacturers warrantyI have only been the owner of this Hyundai *** for approxmonths prior to the fire and have not had to have the vehicle serviced outside of recalls and regular oil changesI do believe since responsibility has been assumed by Hyundai due to the fire being caused by their faulty engine Hyundai needs to stand by the offerings presented to meI was told I would have the options to either get out of the vehicle by Hyundai purchasing the vehicle back from me for 11,or I would have the option for repairsSeeing as the repairs were estimated on the higher end of 12,I would then understand and accept a buyout, also why would Hyundai estimate a figure for repairs if not prepared to do them? I was also informed by my Hyundai rep*** that reimbursement for any expenses for transportation (whether it be a vehicle rental, Uber, taxi, or city transportation) I had to pay out due to not having my car would also be something Hyundai would see to refunding meI spent on a used vehicle instead of spending upward of for a rental, this is a transaction I would not have had to commit to had my vehicle not caught on fireI am currently catching the city bus to work due to being inconvenienced without my carAs the consumer once responsibility for the engine fire was assumed by Hyundai I do not feel like I should have to be further inconvenienced, Hyundai should honor their warranty as well as do what is necessary to see that their customer has no further issues, bottom line Hyundai needs to rectify the situationAt this point my case is at a stand still and I am still awaiting a call or some type of correspondence from Hyundai informing of what the next step would beI have followed through with every request Hyundai has had from me whether it has been returning a phone call or faxing documentation, I have faxed all the documents requested by Hyundai for reimbursement for the purchase of the used vehicle and still was told reimbursement may not be possible even after being told it would be, hence what prompted me to fax the requested documentsI am willing to again accept the buyout for my damaged vehicle as well as the extra reimbursement for monies spent on transportation while Hyundai has been in possession of my vehicle.
Regards,
*** ***
Re: Complaint #*** Per the consumers request for inspection and repair with regard to the transmission temp error message; Hyundai Motor America provided written response to the consumer and scheduled the appointment for Wednesday January 4, at 9:am at Johnson HyundaiThe inspection and the test drive were completed by the Hyundai District Manager as scheduledAt that time the vehicle had 15,miles. During the test drive the light did not come on and the vehicle was shown to be operating as designedThe District Manager spoke with the consumer and it was determined that the light had not come on since December Should the consumer experience any further concerns with their vehicle please have them contact Hyundai Consumer Affairs directly at *** ***Customer satisfaction is one of Hyundai’s top priorities! Thank you for allowing us the opportunity to review this matter further Hyundai Consumer Relations
Ms***, Upon complete review of your request (Revdex.com complaint #***) regarding the engine repair for your Hyundai Sonata VIN - ***, our position is as follows:The powertrain warranty is for a period of years/100,000-miles (whichever occurs first.)This applies only to the original retail owner However, a subsequent owner receives the remainder of the year/60,000-mile (whichever occurs first) New Vehicle Limited WarrantyAccording to the information you submitted, you purchased your Sonata on July 12, and based on your current mileage of 90,+ miles, your Hyundai warranty, as the subsequent owner, expired 30,miles ago. However, strictly for customer satisfaction, HMA is willing to offer you a one-time goodwill adjustment and will cover 10% of the cost of the engine repair at Johnson Hyundai They have been made aware of this offer as well. If you have any additional questions or concerns regarding your Sonata, We can be reached again by email at [email protected] or by calling our toll-free customer service number at 1-800-633-Please refer to case number 7864424. Thank you for the opportunity to review this matter further Hyundai Motor America - Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I appreciate the attention that the company has given my concern.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response does not acknowledge in any way the fact the car was sold as BRAND NEW, with me as the original ownerThe sales paperwork clearly shows the car was not flagged in any of the available dealer service categories Attached is a print-out from Hyundai's website as it exists today, stating the warranty period from purchase for various scenariosThere is a scenario for roadside assistance which clearly shows the date of first use as a condition of warranty coverage, whereas the other coverage does notThis indicates the warranty would start at the point the car is purchased, while the roadside assistance would start November as mentioned previously
Regards,
*** ***
Good Afternoon,Please see attached letter in response to Complaint #***. Thank you!Best,Hyundai Motor AmericaConsumer AffairsJune 23, 2015Revdex.com of San DiegoViewridge Ave, #200San Diego, CA 92123Re: Complaint# ***Hyundai Motor America has prepared the following as our response to
CustomerComplaint# *** ***.The customer's complaint involves the replacement of a part that is no longereligible for wrranty coverage due to vehicle age and mileage factors.In the interest of goodwill and customer satisfaction, however, Hyundai MotorAmerica will offer a reimbursement check for $A check will be issuedfollowing customer acceptance of this goodwill offer, and can be expected within 6to weeks.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
March 13, Revdex.com Serving San Diego View ridge Ave #San Diego CA 858-496-Claim # Customer satisfaction is one of Hyundai’s top priorities. We appreciate the opportunity to hear from our customers, but regret the circumstances that prompted her
contact to the Revdex.com Upon review of the customer’s complaint we found that her vehicle was thoroughly inspected by Capitol Hyundai of Greensboro. A test drive was completed and it was determined that her Hyundai Tucson is currently operating as designed Please advise the consumer that Hyundai can be reached by email at [email protected] or by calling our toll-free customer service number at 1-800-633-if she has any additional questions or concernsThank you for the opportunity to review this matter further Hyundai Motor America Consumer Affairs
The turbocharger was replaced as goodwill 12/28/as the vehicle exceeded the year/100,mile powertrain warrantyHyundai authorized for 50% of the cost to be coveredThe turbo engine is not a part that is repaired under Campaign which was completed 1/25/These two repairs are not
relatedThe turbocharger is not part of Campaign and is not under warranty as the vehicle exceeds 100,milesNo further assistance will be provided
To the Revdex.com:The original owner purchased the vehicle on August 9, 2014 and was only eligible for the year Assurance trial.Attached is the Blue Link user's manual which indicates the standard year trial period and notification to the Hyundai dealers announcing the end of the promotion period.Western Region Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I brought my car in before the warranty ended and it took them over a year to figure out what exctally was wrong with itThey are noting that I am at fault as it was not documented correctly on their paperwork (I have attached the document when I first brought it in with the concern and it was before my warranty was up).They noted that my vechical was just getting old and I kept insisting that there was something wrongFinally, Hyundai had a platinum technician look at my vehicle an they were able to find what was wrongAt this time they are not offering anything to help me fix my vehicleTheir customer service has been the worst I have ever dealt withI would still like to request that they offer something to help fix or fix the issue my car is havingI would like them to pay for it to be repaired or trade my car for one evivalent in ageThis is unacceptable that they are not willing to help with the issueI even have documentation that the dealership wrote on my file saying this was not and it was most likely a defect (I have attached the file)I would hope Hyundai would stand behind their cars and help out loyal customers. It is sad to know they are not willing to help when I was the first owner of the car, have taken care of the car, and used their services departments to fix and mantaine my carYou would think they would look after the customers and make sure they'd full detailed inspections to make sure things were caught before the warrenty and they would not drag them on the wild chase and just pretend the car is fine when the owner knows there is something wrongNow they are not willing to do anything about it and it took me years to just get them to find the issue.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedi thank you for fixing the steering coupler already, on the day they inspected it
Regards,
*** ***
Dear Mr***:Thank you for allowing Hyundai Motor America (“HMA”) Consumer Affairs to review your claim concerning your Hyundai IoniqWe appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact.On February 16, you opened a RevDex.com claimToday, February 19, we spoke on the phone and you indicated that you would solely like to know if in order to enroll in the Ioniq Unlimited + Subscription Program you only needed to create a Blue Link accountIn addition, you inquired when you should expect to receive the first reimbursement.In our conversation today, we have reviewed the terms to enroll in the Ioniq Unlimited + Subscription ProgramIn addition, and as discussed, your mileage is recorded through the Blue link monthly reportThis report is being provided to Hyundai Motor Finance (“HMF”) directlyYour first mileage reimbursement will be generated after consecutive Blue link monthly reports (two months)Moreover, any further questions or concerns about your HMF finance statement can be addressed with HMF directly at (800) 523-4030.Please let me know immediately if this does not reflect your records of your conversation and/or if you have any further concerns and HMA will revisit your claimThank you for being a valued Hyundai customer and we appreciate your loyalty to the brand
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not want this closed until they fix the advertisement Once that is fixed with the Blue Link website, I will consider it resolved
Regards,
*** ***
Customer previously contacted Hyundai Motor America in September regarding his paint concernCustomer was denied repair because the vehicle is currently out of the years 36K miles warranty by timeCustomer was advised at that time to submit additional pictures and invoices for the paint
concern for further review for any possible goodwill assistanceTo this date, HMA has not received any documents from the customerPlease advise the customer he may fax the documents to 714-593-or email them directly to [email protected] for further reviewPlease ask the customer to please reference his Hyundai case # *** when sending the informationThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the same sort of issues I have had dealing with this company, they really don't pay attention to what the problems are. I have been receiving the reimbursement and I am registered for the
reimbursementThey just would not submit the day I went in there, because of a recall issue. So it was delayed and denied that dayIF this company would look up past transactions and conversations
instead of sending a generic reply, this could have been resolved a lot soonerRegards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am more than happy to bring my vehicle to the *** Hyundai on February 28th and I would encourage your representative to have a look at the cooling system and see that it works completely fineHowever, since this has been about a month long process and I do need a car for work and school, I was forced to replace the engine on my own termsThe information that the dealership can provide about this vehicle in addition to the numerous photos that were shared should be enough to overrule this dis-heartening conclusionNot only that, the dealership was instructed to do a cooling system test and it came back completely fineThat information alone should rule out the bogus claim made by HMASince it is no longer necessary to replace the engine, I do believe I should be reimbursedSince Hyundai is blaming it on the cooling system failing, there should be no problem considering the cooling system has not been touched.
Regards,
*** ***
With regard to complaint #***.
HMA would like to better understand Mr***'s complaint with the Blue-Link service in his Hyundai Santa Fe to help find a resolution. Therefore, HMA is offering to schedule an inspection with a Hyundai representative at Pohanka Hyundai
A voicemail was left for Mr*** requesting a call back to discuss this option further.
Hyundai Motor America - Consumer Affairs
This case is based on a product liability claim by the customer which is beyond the scope of the Revdex.com program. Hyundai Motor attempted multiple contacts to the customer at the end of and beginning with no success. The customer should contact Hyundai Consumer Affairs department
at 800-633-to address any questions or concerns he has with his case
Manufacturer response to case # ***To the Revdex.com:Per the TraValue Guarantee Certificate, the first requirement to qualify for the program must be the purchase of a new Hyundai vehicle.Unfortunately, HMA cannot change the circumstance that the customer entered into a lease agreement on the current vehicle.Western Region Consumer Affairs
To whom it may concern,According to your most recent claim with the Revdex.com, you have indicated that you would like your vehicle *** Hybrid repurchasedIn order to investigate your claims, we have reviewed your repair history and your claim in detailBased on that evaluation, HMA believes your vehicle does not qualify for a repurchase.There have not been an excessive number of failed repair attempts or days out of service for any one (1) alleged manufacturer defectTo our knowledge the vehicle is currently operating as designedAs well, MPG is influenced by driving habits, road conditions, traffic, etcand is not a “warrantable defect.” *** will continue to address any confirmed manufacturer’s defects in the future and honor the terms of all applicable warranties.Future possible concerns are not within the jurisdiction of the lemon law guidelines as we understand themThere must be a non-conformity which not repaired or resolved and it must also be a substantial impairment to the use/value/safety in order for an owner to file a claim under the guidelines of the state lemon lawThe guidelines address issues that have occurred, not issue that may possibly happenThe future is unknown and not relevant to this proceeding. Therefore, by definition, there can be no unresolved warranty concern and there is no substantial impairment for a non-conformity which “may occur in the future” but does not exist.Nevertheless, in the interest of goodwill and as a gesture of customer satisfaction, HMA will agree to settle your claim and offers the reimbursement of one car payment and we remain willing to schedule an appointment with a *** dealer to help fully evaluate the vehicle’s current condition and further address your concerns.Please see the attached correspondenceThank you. Sincerely, //CV// *** *** Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with this response due to the fact that there was no inquiry regarding whether this vehicle fell under *** Lemon Law StatutesI am very aware this vehicle and the damages caused to this vehicle due to the engine fire would not qualify my vehicle for recourse under this statute due to the year and repairs done on this vehicleThis vehicle is still covered under the original manufacturers warrantyI have only been the owner of this Hyundai *** for approxmonths prior to the fire and have not had to have the vehicle serviced outside of recalls and regular oil changesI do believe since responsibility has been assumed by Hyundai due to the fire being caused by their faulty engine Hyundai needs to stand by the offerings presented to meI was told I would have the options to either get out of the vehicle by Hyundai purchasing the vehicle back from me for 11,or I would have the option for repairsSeeing as the repairs were estimated on the higher end of 12,I would then understand and accept a buyout, also why would Hyundai estimate a figure for repairs if not prepared to do them? I was also informed by my Hyundai rep*** that reimbursement for any expenses for transportation (whether it be a vehicle rental, Uber, taxi, or city transportation) I had to pay out due to not having my car would also be something Hyundai would see to refunding meI spent on a used vehicle instead of spending upward of for a rental, this is a transaction I would not have had to commit to had my vehicle not caught on fireI am currently catching the city bus to work due to being inconvenienced without my carAs the consumer once responsibility for the engine fire was assumed by Hyundai I do not feel like I should have to be further inconvenienced, Hyundai should honor their warranty as well as do what is necessary to see that their customer has no further issues, bottom line Hyundai needs to rectify the situationAt this point my case is at a stand still and I am still awaiting a call or some type of correspondence from Hyundai informing of what the next step would beI have followed through with every request Hyundai has had from me whether it has been returning a phone call or faxing documentation, I have faxed all the documents requested by Hyundai for reimbursement for the purchase of the used vehicle and still was told reimbursement may not be possible even after being told it would be, hence what prompted me to fax the requested documentsI am willing to again accept the buyout for my damaged vehicle as well as the extra reimbursement for monies spent on transportation while Hyundai has been in possession of my vehicle.
Regards,
*** ***
Re: Complaint #*** Per the consumers request for inspection and repair with regard to the transmission temp error message; Hyundai Motor America provided written response to the consumer and scheduled the appointment for Wednesday January 4, at 9:am at Johnson HyundaiThe inspection and the test drive were completed by the Hyundai District Manager as scheduledAt that time the vehicle had 15,miles. During the test drive the light did not come on and the vehicle was shown to be operating as designedThe District Manager spoke with the consumer and it was determined that the light had not come on since December Should the consumer experience any further concerns with their vehicle please have them contact Hyundai Consumer Affairs directly at *** ***Customer satisfaction is one of Hyundai’s top priorities! Thank you for allowing us the opportunity to review this matter further Hyundai Consumer Relations
Ms***, Upon complete review of your request (Revdex.com complaint #***) regarding the engine repair for your Hyundai Sonata VIN - ***, our position is as follows:The powertrain warranty is for a period of years/100,000-miles (whichever occurs first.)This applies only to the original retail owner However, a subsequent owner receives the remainder of the year/60,000-mile (whichever occurs first) New Vehicle Limited WarrantyAccording to the information you submitted, you purchased your Sonata on July 12, and based on your current mileage of 90,+ miles, your Hyundai warranty, as the subsequent owner, expired 30,miles ago. However, strictly for customer satisfaction, HMA is willing to offer you a one-time goodwill adjustment and will cover 10% of the cost of the engine repair at Johnson Hyundai They have been made aware of this offer as well. If you have any additional questions or concerns regarding your Sonata, We can be reached again by email at [email protected] or by calling our toll-free customer service number at 1-800-633-Please refer to case number 7864424. Thank you for the opportunity to review this matter further Hyundai Motor America - Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I appreciate the attention that the company has given my concern.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response does not acknowledge in any way the fact the car was sold as BRAND NEW, with me as the original ownerThe sales paperwork clearly shows the car was not flagged in any of the available dealer service categories Attached is a print-out from Hyundai's website as it exists today, stating the warranty period from purchase for various scenariosThere is a scenario for roadside assistance which clearly shows the date of first use as a condition of warranty coverage, whereas the other coverage does notThis indicates the warranty would start at the point the car is purchased, while the roadside assistance would start November as mentioned previously
Regards,
*** ***
Good Afternoon,Please see attached letter in response to Complaint #***. Thank you!Best,Hyundai Motor AmericaConsumer AffairsJune 23, 2015Revdex.com of San DiegoViewridge Ave, #200San Diego, CA 92123Re: Complaint# ***Hyundai Motor America has prepared the following as our response to
CustomerComplaint# *** ***.The customer's complaint involves the replacement of a part that is no longereligible for wrranty coverage due to vehicle age and mileage factors.In the interest of goodwill and customer satisfaction, however, Hyundai MotorAmerica will offer a reimbursement check for $A check will be issuedfollowing customer acceptance of this goodwill offer, and can be expected within 6to weeks.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
March 13, Revdex.com Serving San Diego View ridge Ave #San Diego CA 858-496-Claim # Customer satisfaction is one of Hyundai’s top priorities. We appreciate the opportunity to hear from our customers, but regret the circumstances that prompted her
contact to the Revdex.com Upon review of the customer’s complaint we found that her vehicle was thoroughly inspected by Capitol Hyundai of Greensboro. A test drive was completed and it was determined that her Hyundai Tucson is currently operating as designed Please advise the consumer that Hyundai can be reached by email at [email protected] or by calling our toll-free customer service number at 1-800-633-if she has any additional questions or concernsThank you for the opportunity to review this matter further Hyundai Motor America Consumer Affairs
The turbocharger was replaced as goodwill 12/28/as the vehicle exceeded the year/100,mile powertrain warrantyHyundai authorized for 50% of the cost to be coveredThe turbo engine is not a part that is repaired under Campaign which was completed 1/25/These two repairs are not
relatedThe turbocharger is not part of Campaign and is not under warranty as the vehicle exceeds 100,milesNo further assistance will be provided
To the Revdex.com:The original owner purchased the vehicle on August 9, 2014 and was only eligible for the year Assurance trial.Attached is the Blue Link user's manual which indicates the standard year trial period and notification to the Hyundai dealers announcing the end of the promotion period.Western Region Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I brought my car in before the warranty ended and it took them over a year to figure out what exctally was wrong with itThey are noting that I am at fault as it was not documented correctly on their paperwork (I have attached the document when I first brought it in with the concern and it was before my warranty was up).They noted that my vechical was just getting old and I kept insisting that there was something wrongFinally, Hyundai had a platinum technician look at my vehicle an they were able to find what was wrongAt this time they are not offering anything to help me fix my vehicleTheir customer service has been the worst I have ever dealt withI would still like to request that they offer something to help fix or fix the issue my car is havingI would like them to pay for it to be repaired or trade my car for one evivalent in ageThis is unacceptable that they are not willing to help with the issueI even have documentation that the dealership wrote on my file saying this was not and it was most likely a defect (I have attached the file)I would hope Hyundai would stand behind their cars and help out loyal customers. It is sad to know they are not willing to help when I was the first owner of the car, have taken care of the car, and used their services departments to fix and mantaine my carYou would think they would look after the customers and make sure they'd full detailed inspections to make sure things were caught before the warrenty and they would not drag them on the wild chase and just pretend the car is fine when the owner knows there is something wrongNow they are not willing to do anything about it and it took me years to just get them to find the issue.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedi thank you for fixing the steering coupler already, on the day they inspected it
Regards,
*** ***