Hello,Hyundai motor america has agreed to Reimburse the customer for the repair( see attached letter) Currently Hyundai Motor america is awaiting the requested documents from the customer to process the reimbursement.thank you, [redacted] [redacted] @hmausa.com www.hyundai.com Hyundai Motor America
[redacted] did call the customer on two occasions (11/& 11/17) and left messages each time [redacted] confirmed that the voicemail message on the customers phone line identified it as being the correct number for Mr [redacted] We attempted to contact Mr [redacted] again this morning at ###-###-#### and left another messageWe certainly want to try and assist him and if we don’t hear back from him today, we will call again tomorrowThanks, [redacted] SrManager, Consumer Affair
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not agree with your conclusion that it is due to the radiator malfunctioning and the cooling fan being bypassedI have confirmed with the Hyundai dealership service department who inspected my vehicle that both the radiator and the cooling fan are functioning normallyThere is absolutely no proof or even indication that this engine overheatedI am also certain that the engine did not overheat as I would have noticedI frequently check on the temperature gauge as I drive especially when traveling on highways to ensure everything is okay with my vehicleThe fact that you say it overheated and that there is no way the problem is due to this recall is absolutely ridiculousYou are simply using the fact that it is not a factory Hyundai radiator as an excuse to get out of fixing your own mistakeTo address the salvage title, I was assured by numerous employees of both Hyundai dealerships and Hyundai Motor America representatives that a salvaged title would not affect this recallI do have a recording of one of these phone calls to prove thatHad this not been the case, I would not have kept the carI take excellent care of this car and I have the records to prove thatI am a big fan of Hyundai vehicles and I planned on upgrading to a Genesis in the near futureI have also promoted your vehicles to my family and friendsIt is appalling that you would try so hard to find a way out of taking care of a problem that is clearly your own faultThe symptoms stated in the original recall match my vehicle exactlyIn that same letter, you stated that you would be extending the warranty to 120,miles and that our (your customers) trust means everything to youI certainly do not appreciate the way I have been treated by this company and if this problem is not resolved how it should be, you have successfully lost a loyal customer for life Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Problem:I have taken my car multiple times to a Hyundai authorized dealership regarding the rattle noise from my panoramic sunroof; Hyundai has advised the dealership that they are aware of the issue, but have no resolution. I refuse to believe that I have to drive my car sounding as if it's falling apart because they refuse to seek a solution while my vehicle is under warranty. I feel that Hyundai is not honoring their warranty. I demand that someone from the executive office contacts me immediately or I will be taking legal action against Hyundai for this manufacture's defect.Desired Outcome:I demand that you fix my car and get rid of the rattle noise and demand compensation for the days I've had to miss from work for the times I've had to leave my car at a Hyundai Dealership with no resolution. Regards, [redacted] ***
Dear Ms [redacted] :Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWe appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact.You have indicated that you have not heard back from us in regards to a claim you opened with HMAYour case number is [redacted] and is handled by our Customer Service DepartmentIt appears that your vehicle was inspected and a report has been producedOn February 20, your Case Manager left you a message along with emailing you HMA’s decision per your claimHMA would like to encourage you to keep working with your assigned Case Manager.In addition, and as stated in the email sent to you on February 20, by your Case Manager, your Veloster’s frontal airbags are not intended to deploy during every impact that is generally directed against the vehicle’s front endThe conclusion of the inspection was that the airbag system in your vehicle operated according to its designFor further information and more details about the results of this investigation please refer to the aforementioned email
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] [redacted]
March 9, 2015Revdex.com Serving San DiegoViewridge Ave #200San Diego CA 92123858-496-2131Case# [redacted] Hyundai Motor America has prepared the following as our response to Claim [redacted] The vehicle seats were previously inspected by an authorized Hyundai dealerThere was noevidence of a manufacturer defect that warranted a repairEnclosed please find a copy ofthe section of the Owner's Handbook detailing What is Not Covered; cleaning and polishing,deterioration or wear of any part, slight irregularities not recognized as affectingquality or function.Hyundai will continue to address any confirmed manufacturer's defects in the future andhonor the terms of all applicable warranties.Thank you for allowing us to respond to this matter.Consumer AffairsHyundai Motor America
As stated in the Owner’s Manual and Owner’s Handbook, it is the customer’s responsibility to ensure proper maintenance procedures are performed on the vehicle.The repair orders do not indicate any requests for scheduled maintenance services at the specified intervals or replacement of the timing belt.Palm Springs Hyundai inspected and determined current concerns are due to lack of maintenance The dealership would require the customer’s authorization before performing any necessary repairs.Per our initial position, no further assistance offered at this time
HMA has reviewed the customer's concern in details directly with the customerCustomer states the vehicle was taken to the dealer in regarding the current oil leak concern.Customer provided repair orders, but none of the repairs orders shows the concern reported or
documents.Customer vehicle is now years out of warranty by time and over the milesHMA is not able to provide any assistance at this timeCustomer has been made aware of the decision, vehicle is out of warranty
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The power train warranty has nothing to do with the fact that their faulty engine assembly when making the car to begin with is what caused the muffler to be damagedThe engine blew up and I've had multiple problems since, they replaced the engine and then forgot to update the software after returning my car to meMy car was looked at by Roseville Hyundai prior to the engine going out and my muffler was completely fineRoseville Hyundai even told me that the engine blowing up is what caused my muffler to be damaged so this is consequential damage caused by their lack of building an engine properly and should be covered by the extended warranty placed on the engineThey also found that when they replaced my engine someone at Vacaville hyundai broke something on my starter and even cross threaded it back together wrongHence why they didn't deny that service when my car wouldn't start.
Regards,
*** ***
The VIN is *** and the car is currently sitting at the Hyundai dealership in Cary NC because we can’t afford to replace a practically NEW engine for manufacturer error…..I was just reading the complaint and obviously it wasn't purchased for 140,But it was purchased for 14,
Dear Mr***, Thank you for contacting Hyundai Motor America HMA), Hyundai's manufacturing Head QuartersWe would like to thank for your feedback and would like to take this opportunity to encourage you to work with a Hyundai dealer should you have an interest in purchasing a Hyundai Ioniq in the future Sincerely,*** ***
Supervisor, Customer Service Specialist
Hyundai Motor America has reviewed Customer Complaint# ***Hyundai Motor America hasoffered to waive the diagnostic fee for the vehicle to be inspected at an authorized Hyundai dealership.A representative will continue to be in contact with the customer regarding their claim.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
To Whom It May Concern:We are in receipt and aware of the customer's complaint pursuant to her Revdex.com claimHyundai Motor America would like the opportunity to work with the customer in order to arrive to a fair and just resolutionPlease find the attached correspondence addressing the customer's
claim Sincerely, *** ***
Dear Mr***, Thank you for contacting Hyundai Motor America regarding your vehicleWe appreciate hearing form our customer's but regret the circumstances that prompted your callWe would like the opportunity to assist in resolving this matter but will need more information about your vehicle
and concernsIf you would kindly provide a VIN # for your vehicle and a description of the current repair, we will gladly look in to this matter further for you Sincerely, *** ***Supervisor, Customer Service Specialist
Revdex.com -Serving San Diego View ridge Ave #San Diego CA 858-496-2131Re: *** The starter was not covered under the engine campaign repair; the failure occurred outside of warranty and therefore coverage was declined. However, as goodwill due to Ms***'s
dissatisfaction Hyundai Motor America has agreed to provide her reimbursement in the amount of $to offset the cost of the repair. Thank you for allowing us the opportunity to review this matter further.Hyundai Consumer Relations
Hello,Hyundai motor america has agreed to Reimburse the customer for the repair( see attached letter) Currently Hyundai Motor america is awaiting the requested documents from the customer to process the reimbursement.thank you, [redacted] [redacted] @hmausa.com www.hyundai.com Hyundai Motor America
[redacted] did call the customer on two occasions (11/& 11/17) and left messages each time [redacted] confirmed that the voicemail message on the customers phone line identified it as being the correct number for Mr [redacted] We attempted to contact Mr [redacted] again this morning at ###-###-#### and left another messageWe certainly want to try and assist him and if we don’t hear back from him today, we will call again tomorrowThanks, [redacted] SrManager, Consumer Affair
Enclosed is the response to Complaint ID # [redacted] .Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not agree with your conclusion that it is due to the radiator malfunctioning and the cooling fan being bypassedI have confirmed with the Hyundai dealership service department who inspected my vehicle that both the radiator and the cooling fan are functioning normallyThere is absolutely no proof or even indication that this engine overheatedI am also certain that the engine did not overheat as I would have noticedI frequently check on the temperature gauge as I drive especially when traveling on highways to ensure everything is okay with my vehicleThe fact that you say it overheated and that there is no way the problem is due to this recall is absolutely ridiculousYou are simply using the fact that it is not a factory Hyundai radiator as an excuse to get out of fixing your own mistakeTo address the salvage title, I was assured by numerous employees of both Hyundai dealerships and Hyundai Motor America representatives that a salvaged title would not affect this recallI do have a recording of one of these phone calls to prove thatHad this not been the case, I would not have kept the carI take excellent care of this car and I have the records to prove thatI am a big fan of Hyundai vehicles and I planned on upgrading to a Genesis in the near futureI have also promoted your vehicles to my family and friendsIt is appalling that you would try so hard to find a way out of taking care of a problem that is clearly your own faultThe symptoms stated in the original recall match my vehicle exactlyIn that same letter, you stated that you would be extending the warranty to 120,miles and that our (your customers) trust means everything to youI certainly do not appreciate the way I have been treated by this company and if this problem is not resolved how it should be, you have successfully lost a loyal customer for life Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Problem:I have taken my car multiple times to a Hyundai authorized dealership regarding the rattle noise from my panoramic sunroof; Hyundai has advised the dealership that they are aware of the issue, but have no resolution. I refuse to believe that I have to drive my car sounding as if it's falling apart because they refuse to seek a solution while my vehicle is under warranty. I feel that Hyundai is not honoring their warranty. I demand that someone from the executive office contacts me immediately or I will be taking legal action against Hyundai for this manufacture's defect.Desired Outcome:I demand that you fix my car and get rid of the rattle noise and demand compensation for the days I've had to miss from work for the times I've had to leave my car at a Hyundai Dealership with no resolution. Regards, [redacted] ***
Dear Ms [redacted] :Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWe appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact.You have indicated that you have not heard back from us in regards to a claim you opened with HMAYour case number is [redacted] and is handled by our Customer Service DepartmentIt appears that your vehicle was inspected and a report has been producedOn February 20, your Case Manager left you a message along with emailing you HMA’s decision per your claimHMA would like to encourage you to keep working with your assigned Case Manager.In addition, and as stated in the email sent to you on February 20, by your Case Manager, your Veloster’s frontal airbags are not intended to deploy during every impact that is generally directed against the vehicle’s front endThe conclusion of the inspection was that the airbag system in your vehicle operated according to its designFor further information and more details about the results of this investigation please refer to the aforementioned email
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] [redacted]
March 9, 2015Revdex.com Serving San DiegoViewridge Ave #200San Diego CA 92123858-496-2131Case# [redacted] Hyundai Motor America has prepared the following as our response to Claim [redacted] The vehicle seats were previously inspected by an authorized Hyundai dealerThere was noevidence of a manufacturer defect that warranted a repairEnclosed please find a copy ofthe section of the Owner's Handbook detailing What is Not Covered; cleaning and polishing,deterioration or wear of any part, slight irregularities not recognized as affectingquality or function.Hyundai will continue to address any confirmed manufacturer's defects in the future andhonor the terms of all applicable warranties.Thank you for allowing us to respond to this matter.Consumer AffairsHyundai Motor America
As stated in the Owner’s Manual and Owner’s Handbook, it is the customer’s responsibility to ensure proper maintenance procedures are performed on the vehicle.The repair orders do not indicate any requests for scheduled maintenance services at the specified intervals or replacement of the timing belt.Palm Springs Hyundai inspected and determined current concerns are due to lack of maintenance The dealership would require the customer’s authorization before performing any necessary repairs.Per our initial position, no further assistance offered at this time
HMA has reviewed the customer's concern in details directly with the customerCustomer states the vehicle was taken to the dealer in regarding the current oil leak concern.Customer provided repair orders, but none of the repairs orders shows the concern reported or
documents.Customer vehicle is now years out of warranty by time and over the milesHMA is not able to provide any assistance at this timeCustomer has been made aware of the decision, vehicle is out of warranty
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have been waiting for my refund since the last response from hyundai a month ago Please mail my $refund ASAP!!
*** *** *** ** *** ** *** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The power train warranty has nothing to do with the fact that their faulty engine assembly when making the car to begin with is what caused the muffler to be damagedThe engine blew up and I've had multiple problems since, they replaced the engine and then forgot to update the software after returning my car to meMy car was looked at by Roseville Hyundai prior to the engine going out and my muffler was completely fineRoseville Hyundai even told me that the engine blowing up is what caused my muffler to be damaged so this is consequential damage caused by their lack of building an engine properly and should be covered by the extended warranty placed on the engineThey also found that when they replaced my engine someone at Vacaville hyundai broke something on my starter and even cross threaded it back together wrongHence why they didn't deny that service when my car wouldn't start.
Regards,
*** ***
The VIN is *** and the car is currently sitting at the Hyundai dealership in Cary NC because we can’t afford to replace a practically NEW engine for manufacturer error…..I was just reading the complaint and obviously it wasn't purchased for 140,But it was purchased for 14,
Dear Mr***, Thank you for contacting Hyundai Motor America HMA), Hyundai's manufacturing Head QuartersWe would like to thank for your feedback and would like to take this opportunity to encourage you to work with a Hyundai dealer should you have an interest in purchasing a Hyundai Ioniq in the future Sincerely,*** ***
Supervisor, Customer Service Specialist
Re: complaint #*** HMA has reviewed this matter fullyOur position remain the same. Thank you, Hyundai Consumer Affairs
Hyundai Motor America has reviewed Customer Complaint# ***Hyundai Motor America hasoffered to waive the diagnostic fee for the vehicle to be inspected at an authorized Hyundai dealership.A representative will continue to be in contact with the customer regarding their claim.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
To Whom It May Concern:We are in receipt and aware of the customer's complaint pursuant to her Revdex.com claimHyundai Motor America would like the opportunity to work with the customer in order to arrive to a fair and just resolutionPlease find the attached correspondence addressing the customer's
claim Sincerely, *** ***
Dear Mr***, Thank you for contacting Hyundai Motor America regarding your vehicleWe appreciate hearing form our customer's but regret the circumstances that prompted your callWe would like the opportunity to assist in resolving this matter but will need more information about your vehicle
and concernsIf you would kindly provide a VIN # for your vehicle and a description of the current repair, we will gladly look in to this matter further for you Sincerely, *** ***Supervisor, Customer Service Specialist
Revdex.com -Serving San Diego View ridge Ave #San Diego CA 858-496-2131Re: *** The starter was not covered under the engine campaign repair; the failure occurred outside of warranty and therefore coverage was declined. However, as goodwill due to Ms***'s
dissatisfaction Hyundai Motor America has agreed to provide her reimbursement in the amount of $to offset the cost of the repair. Thank you for allowing us the opportunity to review this matter further.Hyundai Consumer Relations