Hyundai Motor America Talbert Avenue, Fountain Valley, CA *** TEL: *** WEB: *** Please See the attached LetterHyundai Motor America is working directly with the customer to resolve her concerns. Thank you, *** ***Customer Service
Specialist T: *** ***Hyundai Motor America
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be considered resolved once I receive the manuals as promised by the business.My address as requested by the business is:*** *** ** * *** ***
*** ** ***
Regards,
*** ***
6/12/Revdex.com -Serving San Diego View ridge Ave #San Diego CA 858-496-2131Hyundai Motor America has prepared the following as our response to claim #***. Customer satisfaction is one of Hyundai’s top priorities. Hyundai will work with the dealership to repair any
defect in materials and or workmanship per the terms of the new vehicle warranty as agreed upon at the time of purchase. Based on her comments regarding her dissatisfaction, we have documented her concerns and have forwarded her case file to the appropriate department If she is currently experiencing a problem with her vehicle, the first step is for her to contact her local Hyundai dealership to schedule a service appointment so they may further evaluate the concern for any needed repairsOnce the vehicle is there, please have her let our office know so that Hyundai can then escalate this matter further to ensure all available resources; such as technical assistance have been utilized to address the consumer’s complaint while her vehicle is there for service. If you have any additional questions or concerns, Hyundai can be reached again by email at [email protected] or by calling our toll-free customer service number at 1-800-633- Thank you for bringing this to our attentionHyundai Motor AmericaConsumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do understand the documentation was not as they would like itIt was documented properly the second time I brought the vehicle inI am requesting that they help in some way to help as this a big burden and it would be nice to see their customer service come through especially since they pride themselves on good customer serviceEven if they would to trade me a car that is equivalent in age or pay for the laborI would expect them to help as I have been trying to work with them to see what is wrong with my car and it took over a year for them to determine the issue. I would hope the company would stand by there vehicles and try to make their customers satisfied and happy with the product
Regards,
*** ***
Hello, Thank you for contacting Hyundai Motor AmericaWe appreciate the opportunity to further assist our mutual consumerPlease see attached for HMA's position regarding this claimLet us know if you have any questions
Revdex.com:
This is not a Goodwill Gesture I took my car to the dealer weeks before and I have proof that States the recall was completed but apparently notWhen I talked to my advisor at Hyundai I asked about reimbursement I was told to just fax my receipt for reimbursementSo please don't think of this as a goodwill gesture, I did my part and was under the impression Hyundai did theirsFocus on the matter at hand and just how many recalls I've had on my car since I bought itAnd now to add insult to injury I was told there's another recall on my vehicle which my engine needs replacing*** find the time to do a bit more research before coming across arrogant.I have reviewed the response made by the business in reference to complaint ID ***, and I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Good afternoon,We have a left a message for Mr*** requesting he contcat us back to review his concerns and discuss plans for resolving those concerns. We feel confident that we will be able to find a resolution that will be acceptable to MrSuh.Thank you and have a good day.***
**Associate, Consumer Affairs
Ms***,We have reviewed the materials provided and inspected your Sonata. The entire acceleration system, including the pedals and throttle, the brake system, and the transmission was thoroughly reviewed and checked. We were unable to find any malfunctions or defects that would have caused the accident as you allege.Accordingly, while we sympathize with you about the incident, from the information we have, we must respectfully deny any liability in connection with the incident
Good morning,The replacement engine is shipping today, 01/27/and should arrive at *** *** by 01/28/16. The dealer has been requested to expedite the repair of the vehicle and resolve this complaint. No further action should be needed. We appreciate the opportunity to
respond in this matter
Hyundai Motor America regrets that this customer has had a negative experience, and would like to assure the customer that her comments have been noted.In order to further review the request for rental reimbursement, HMA requests that the customer provide documentation detailing rental
expenses.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hyundai Motor America (HMA) has reviewed customer’s repair history and investigated his claim in detail. Based on that evaluation, HMA’s position is that supporting evidence does not meet the standard necessary to support a claim that the customer’s vehicle should be repaired under warranty
(via replacement of his original timing belt). HMA’s New Vehicle Limited Warranty covers replacement of the timing belt, due to a defect in factory workmanship or materials, up until the first required scheduled maintenance (i.e., earlier of 60,miles or months of ownership). Subsequent to that, replacement of the timing belt is a customer pay “maintenance” repair (i.e., customer must specify and agree to pay for the scheduled repair).Customer states that the timing belt should have been replaced when his transmission was replaced in February of 2009. Unfortunately, this is not accurate, as the timing belt is a component of the engine assembly, not the transmission assembly. It would not have been replaced unless the customer specifically directed the dealership to do so.Customer also states that the timing belt should have been replaced when his belts were replaced in December of 2010. Customer’s complaint was that the belts were “squealing”. HMA’s authorized dealership inspected customer’s vehicle, verified the noise, and replaced the drive belts to correct his concern. It is important to recognize that the drive belts and the timing belt are entirely separate and distinct components, with different maintenance schedules and warranty coverage. Again, the customer did not request that the timing belt be inspected. Furthermore, being that the customer was outside of the applicable warranty coverage for the drive belts (year/ 12,miles) customer paid the requisite $to have the drive belts replaced. According to Palm Springs Hyundai, where the customer claims to have taken his vehicle, the cost to replace a timing belt on a Accent is approximately $400.00, far and above the $that customer paid to have the drive belts replaced.Vehicle maintenance is the responsibility of the vehicle owner. Unfortunately, as customer has never requested the inspection or approved replacement of his timing belt, as stipulated under HMA’s vehicle maintenance requirement, HMA is not able to assist customer with the requested repairs to his vehicle at this time
Re: Complaint #***Hyundai Motor America has reviewed Customer Complaint #***, and has prepared the following in response: Hyundai Motor America regrets that this customer has had an unsatisfactory experience with hisSonata, Hyundai would like to have a Field Service Engineer
inspect this vehicle, and make any repairs requiredThis inspection can take place at the Hyundai authorized dealer ofthis customer’s choice, and alternate transportation will be provided.Should the customer accept this offer, Hyundai will contact him directly to schedule this inspection dateThank you for the opportunity to respond to this claim-Hyundai Motor America Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Ms***;Thank you for sending me the response by Hyundai Western Region Consumer Affairs. After consideration, l believe the issue is not resolved with Hyundai's offer of a $gift card. My reasons are as follows:1. Although the response states that the "years of Assurance Package was a special promotion that ended on July 17, 2014", nowhere in the Blue Link User's Manual (that was given to the first owner of my Sonata Hybrid Limited on 8/8/2014, three weeks after this "ending date") does it state that this is a "special promotion" of any kind, nor that the offer has any ending date, let alone July 17, 2014. In fact, the only date mentioned is a footnote on page that simply states that all of the "Free Trial Periods" for the three different Packages (Blue Link Assurance, Blue Link Essentials, and Blue Link Guidance) are "available to new customers beginning May 16, 2013". Also, I was originally told by a Blue Link Help representative that the reason that my Assurance Package could not be extended to August, was that the original dealership erred in only setting up a one-year membership for the original owner. No mention was made of a special promotion; however, after my complaint, the unalterable "special promotion" was offered as the reason. If this is correct, how is it that this information was not known by Blue Link on the occasion of my earlier calls to them?Although "Western Region Consumer Affairs" may not be "able to alter the promotion rules", no notification of such promotion rules was provided by Hyundai, and this appears to amount to an "after the fact" ruling, and should not be binding on good-faith purchasers who relied on the printed information distributed by Hyundai & the selling dealership.2. The cost of the Blue Link Assurance package (the package at issue) is $per year. The gift card would only offset the cost of extending that package for one year of the two additional years offered in the Blue Link User's Manual.3. Since no statement of a limited time of availability of this "promotion" was included with the standard informational materials provided by Hyundai to the purchaser, and since the Assurance Package is clearly provided free of charge for full years from the vehicle date of first-use (8/8/2014), and is transferrable to subsequent owners during the period, I believe I should be provided the Blue Link Assurance Package at no charge until 8/8/2017, per Hyundai Motor America's own printed literature, given to purchasers of their vehicle.Thank you
Hyundai Motor America appreciates the feedback received from our customers. Per the customer's request, we have reviewed and attached a revised goodwill offer letter for the two car payments. Thank you.Western Region Consumer Affairs
Dear ***, Please see the attached response to the customer's recent rejection and request for an inspection Thank you, *** GCustomer Service Specialist Hyundai Motor AmericaTalbert Avenue, Fountain Valley, CA 92708Phone: 714-887-Fax:714-965-ndai Motor America Dear *** ***, Customer satisfaction is one of Hyundai’s top prioritiesWe apologize if a dealership has not represented this commitment Thank you for bringing your concerns to our attention We would be happy to assist in scheduling the vehicle inspectionHowever as you currently have a case manager assigned to your Consumer Affairs case #*** we ask that you continue working with the case manager to address the vehicle concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I wish to decline the offer from Hyundai
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **
Hyundai Motor America regrets that the customer is not satisfied with the Blue Link services available in her vehicle, and is investigating why the customer received a charge on the date that she elected to begin her free trial for these servicesIn the interest of good will and customer
satisfaction, HMA will agree to reimburse the customer in the amount of $198.00.Thank you for the opportunity to respond to this claim
This is in response to the complaint filed against Hyundai Motor America (HMA) by *** *** Mr*** presented his vehicle to the *** ***’s Service Department on August 6, The dealership’s service department inspected his vehicle and performed any outstanding recalls
at that time. Inspection the engine determined that an engine needs replacement due to an internal failure. Ms*** was advised that due to the age of the vehicle the engine was no longer under warranty The history of his vehicle shows the original date of first use was February 11, The vehicle was then sold as a used carAs a subsequent owner the warranty coverage for Mr***’s Sonata was years or 60,miles whichever occurred firstIn cases such as this, it is no longer a question of warranty coverage, as that has expiredAt this time HMA declines his request to cover the repair cost as the warranty for his vehicle has expired We apologize for the inconvenience the customer has experienced and thank you for giving us the opportunity to respond to this matter and clarifying our position *** *** Consumer Affairs Associate Hyundai Motor America Transam Plaza Drive, Suite Oakbrook Terrace, IL Phone* *** Fax: *** Email: ***Web: Hyundai.com
Hyundai Motor America Talbert Avenue, Fountain Valley, CA *** TEL: *** WEB: *** Please See the attached LetterHyundai Motor America is working directly with the customer to resolve her concerns. Thank you, *** ***Customer Service
Specialist T: *** ***Hyundai Motor America
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be considered resolved once I receive the manuals as promised by the business.My address as requested by the business is:*** *** ** * *** ***
*** ** ***
Regards,
*** ***
6/12/Revdex.com -Serving San Diego View ridge Ave #San Diego CA 858-496-2131Hyundai Motor America has prepared the following as our response to claim #***. Customer satisfaction is one of Hyundai’s top priorities. Hyundai will work with the dealership to repair any
defect in materials and or workmanship per the terms of the new vehicle warranty as agreed upon at the time of purchase. Based on her comments regarding her dissatisfaction, we have documented her concerns and have forwarded her case file to the appropriate department If she is currently experiencing a problem with her vehicle, the first step is for her to contact her local Hyundai dealership to schedule a service appointment so they may further evaluate the concern for any needed repairsOnce the vehicle is there, please have her let our office know so that Hyundai can then escalate this matter further to ensure all available resources; such as technical assistance have been utilized to address the consumer’s complaint while her vehicle is there for service. If you have any additional questions or concerns, Hyundai can be reached again by email at [email protected] or by calling our toll-free customer service number at 1-800-633- Thank you for bringing this to our attentionHyundai Motor AmericaConsumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do understand the documentation was not as they would like itIt was documented properly the second time I brought the vehicle inI am requesting that they help in some way to help as this a big burden and it would be nice to see their customer service come through especially since they pride themselves on good customer serviceEven if they would to trade me a car that is equivalent in age or pay for the laborI would expect them to help as I have been trying to work with them to see what is wrong with my car and it took over a year for them to determine the issue. I would hope the company would stand by there vehicles and try to make their customers satisfied and happy with the product
Regards,
*** ***
Hello, Thank you for contacting Hyundai Motor AmericaWe appreciate the opportunity to further assist our mutual consumerPlease see attached for HMA's position regarding this claimLet us know if you have any questions
Revdex.com:
This is not a Goodwill Gesture I took my car to the dealer weeks before and I have proof that States the recall was completed but apparently notWhen I talked to my advisor at Hyundai I asked about reimbursement I was told to just fax my receipt for reimbursementSo please don't think of this as a goodwill gesture, I did my part and was under the impression Hyundai did theirsFocus on the matter at hand and just how many recalls I've had on my car since I bought itAnd now to add insult to injury I was told there's another recall on my vehicle which my engine needs replacing*** find the time to do a bit more research before coming across arrogant.I have reviewed the response made by the business in reference to complaint ID ***, and I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Good afternoon,We have a left a message for Mr*** requesting he contcat us back to review his concerns and discuss plans for resolving those concerns. We feel confident that we will be able to find a resolution that will be acceptable to MrSuh.Thank you and have a good day.***
**Associate, Consumer Affairs
Ms***,We have reviewed the materials provided and inspected your Sonata. The entire acceleration system, including the pedals and throttle, the brake system, and the transmission was thoroughly reviewed and checked. We were unable to find any malfunctions or defects that would have caused the accident as you allege.Accordingly, while we sympathize with you about the incident, from the information we have, we must respectfully deny any liability in connection with the incident
Good morning,The replacement engine is shipping today, 01/27/and should arrive at *** *** by 01/28/16. The dealer has been requested to expedite the repair of the vehicle and resolve this complaint. No further action should be needed. We appreciate the opportunity to
respond in this matter
Hyundai Motor America regrets that this customer has had a negative experience, and would like to assure the customer that her comments have been noted.In order to further review the request for rental reimbursement, HMA requests that the customer provide documentation detailing rental
expenses.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hyundai Motor America (HMA) has reviewed customer’s repair history and investigated his claim in detail. Based on that evaluation, HMA’s position is that supporting evidence does not meet the standard necessary to support a claim that the customer’s vehicle should be repaired under warranty
(via replacement of his original timing belt). HMA’s New Vehicle Limited Warranty covers replacement of the timing belt, due to a defect in factory workmanship or materials, up until the first required scheduled maintenance (i.e., earlier of 60,miles or months of ownership). Subsequent to that, replacement of the timing belt is a customer pay “maintenance” repair (i.e., customer must specify and agree to pay for the scheduled repair).Customer states that the timing belt should have been replaced when his transmission was replaced in February of 2009. Unfortunately, this is not accurate, as the timing belt is a component of the engine assembly, not the transmission assembly. It would not have been replaced unless the customer specifically directed the dealership to do so.Customer also states that the timing belt should have been replaced when his belts were replaced in December of 2010. Customer’s complaint was that the belts were “squealing”. HMA’s authorized dealership inspected customer’s vehicle, verified the noise, and replaced the drive belts to correct his concern. It is important to recognize that the drive belts and the timing belt are entirely separate and distinct components, with different maintenance schedules and warranty coverage. Again, the customer did not request that the timing belt be inspected. Furthermore, being that the customer was outside of the applicable warranty coverage for the drive belts (year/ 12,miles) customer paid the requisite $to have the drive belts replaced. According to Palm Springs Hyundai, where the customer claims to have taken his vehicle, the cost to replace a timing belt on a Accent is approximately $400.00, far and above the $that customer paid to have the drive belts replaced.Vehicle maintenance is the responsibility of the vehicle owner. Unfortunately, as customer has never requested the inspection or approved replacement of his timing belt, as stipulated under HMA’s vehicle maintenance requirement, HMA is not able to assist customer with the requested repairs to his vehicle at this time
Re: Complaint #***Hyundai Motor America has reviewed Customer Complaint #***, and has prepared the following in response: Hyundai Motor America regrets that this customer has had an unsatisfactory experience with hisSonata, Hyundai would like to have a Field Service Engineer
inspect this vehicle, and make any repairs requiredThis inspection can take place at the Hyundai authorized dealer ofthis customer’s choice, and alternate transportation will be provided.Should the customer accept this offer, Hyundai will contact him directly to schedule this inspection dateThank you for the opportunity to respond to this claim-Hyundai Motor America Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Ms***;Thank you for sending me the response by Hyundai Western Region Consumer Affairs. After consideration, l believe the issue is not resolved with Hyundai's offer of a $gift card. My reasons are as follows:1. Although the response states that the "years of Assurance Package was a special promotion that ended on July 17, 2014", nowhere in the Blue Link User's Manual (that was given to the first owner of my Sonata Hybrid Limited on 8/8/2014, three weeks after this "ending date") does it state that this is a "special promotion" of any kind, nor that the offer has any ending date, let alone July 17, 2014. In fact, the only date mentioned is a footnote on page that simply states that all of the "Free Trial Periods" for the three different Packages (Blue Link Assurance, Blue Link Essentials, and Blue Link Guidance) are "available to new customers beginning May 16, 2013". Also, I was originally told by a Blue Link Help representative that the reason that my Assurance Package could not be extended to August, was that the original dealership erred in only setting up a one-year membership for the original owner. No mention was made of a special promotion; however, after my complaint, the unalterable "special promotion" was offered as the reason. If this is correct, how is it that this information was not known by Blue Link on the occasion of my earlier calls to them?Although "Western Region Consumer Affairs" may not be "able to alter the promotion rules", no notification of such promotion rules was provided by Hyundai, and this appears to amount to an "after the fact" ruling, and should not be binding on good-faith purchasers who relied on the printed information distributed by Hyundai & the selling dealership.2. The cost of the Blue Link Assurance package (the package at issue) is $per year. The gift card would only offset the cost of extending that package for one year of the two additional years offered in the Blue Link User's Manual.3. Since no statement of a limited time of availability of this "promotion" was included with the standard informational materials provided by Hyundai to the purchaser, and since the Assurance Package is clearly provided free of charge for full years from the vehicle date of first-use (8/8/2014), and is transferrable to subsequent owners during the period, I believe I should be provided the Blue Link Assurance Package at no charge until 8/8/2017, per Hyundai Motor America's own printed literature, given to purchasers of their vehicle.Thank you
Hyundai Motor America appreciates the feedback received from our customers. Per the customer's request, we have reviewed and attached a revised goodwill offer letter for the two car payments. Thank you.Western Region Consumer Affairs
Dear ***, Please see the attached response to the customer's recent rejection and request for an inspection Thank you, *** GCustomer Service Specialist Hyundai Motor AmericaTalbert Avenue, Fountain Valley, CA 92708Phone: 714-887-Fax:714-965-ndai Motor America Dear *** ***, Customer satisfaction is one of Hyundai’s top prioritiesWe apologize if a dealership has not represented this commitment Thank you for bringing your concerns to our attention We would be happy to assist in scheduling the vehicle inspectionHowever as you currently have a case manager assigned to your Consumer Affairs case #*** we ask that you continue working with the case manager to address the vehicle concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I wish to decline the offer from Hyundai
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **
Hyundai Motor America regrets that the customer is not satisfied with the Blue Link services available in her vehicle, and is investigating why the customer received a charge on the date that she elected to begin her free trial for these servicesIn the interest of good will and customer
satisfaction, HMA will agree to reimburse the customer in the amount of $198.00.Thank you for the opportunity to respond to this claim
This is in response to the complaint filed against Hyundai Motor America (HMA) by *** *** Mr*** presented his vehicle to the *** ***’s Service Department on August 6, The dealership’s service department inspected his vehicle and performed any outstanding recalls
at that time. Inspection the engine determined that an engine needs replacement due to an internal failure. Ms*** was advised that due to the age of the vehicle the engine was no longer under warranty The history of his vehicle shows the original date of first use was February 11, The vehicle was then sold as a used carAs a subsequent owner the warranty coverage for Mr***’s Sonata was years or 60,miles whichever occurred firstIn cases such as this, it is no longer a question of warranty coverage, as that has expiredAt this time HMA declines his request to cover the repair cost as the warranty for his vehicle has expired We apologize for the inconvenience the customer has experienced and thank you for giving us the opportunity to respond to this matter and clarifying our position *** *** Consumer Affairs Associate Hyundai Motor America Transam Plaza Drive, Suite Oakbrook Terrace, IL Phone* *** Fax: *** Email: ***Web: Hyundai.com