Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Yes I have been contacted(email) by an agent, called and left a VM at given number waiting for response before I accept this resolution]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not heard from anyone. Someone called me back and asked for me to send them some information for my registration and payment information. And then no one got back to me. I have sent emails and tried to contact and I never heard back. Regards,
[redacted]
[redacted]
[redacted]
[redacted]
* Re: 2016 Hyundai [redacted] 1.6 (TL), VIN [redacted] Dear Mr. [redacted]: Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. We appreciate the...
opportunity to hear from our customers but regret the circumstances that prompted your contact. You have indicated that you would like your vehicle 2016 Hyundai [redacted] repurchased under the Illinois Lemon Law. In order to investigate your claims, we have reviewed your repair history and investigated your claim in detail. Based on that evaluation, we do not believe that the history warrants a repurchase or replacement under the Illinois Lemon Law. In every service attempt you have made to have your hesitation complaint addressed the dealership could not duplicate your concerns and therefore we cannot offer a repurchase at this time. The vehicle operates as designed. ...⇄ Sincerely, ...⇄ //AD// ...⇄ ...⇄ [redacted] ...⇄ Customer Service Specialist 11/16/17
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although it's independently owned and run, the dealer is Hyundai's representative to the consumers. If you look on Yelp or Revdex.com site, it is clear that [redacted] is a serial defrauder of its customers, with many, many complaints about misrepresentation during the sale processI do not find it acceptable that Hyundai Motor of America, which franchises [redacted], continues to allow this kind of sleazy practice to persist. Only Hyundai or the California Attorney General have the power to stop their behavior.I will never buy another Hyundai.
Regards,
[redacted]
The customer purchased the vehicle used. The vehicle was inspected by [redacted] and the tear in the airbag cover was reviewed by Hyundai Motor America for coverage of the repair. It is Hyundai's contention based on the inspection and review that the tear in the driver's...
airbag cover was caused by an outside influence and not a manufacturing defect.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello Revdex.com,Who do I contact to fight this? I have a letter from [redacted] who is the service manager that states that he hears an issue with the vehicle but diagnostic tools doesn’t pick it up. I also have a letter statement from Hyundai that Hyundai is aware of an issue with sunroof but telling dealerships to avoid repairing them for the last year and a half.[redacted] refused to speak to me over the phone! Hence, I went this direction.Regards,[redacted]
Regards,
[redacted]
Hyundai Motor America ("HMA") apologizes for the circumstances that prompted this second complaint. HMA has reviewed the customer's repair history and investigated his claim in detail. Unfortunately, the starter is no longer covered under the terms of the manufacturer's warranty. Hyundai Motor America respectfully declines any financial participation in the repair.Hyundai Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I’m attaching the asked information in reply to my complaint from Hyundai Motorsport America:1. 2013 Hyundai [redacted]2. VIN: [redacted]3. Not sure who the original selling dealer was as I bought this used. 4. Servicing dealers: Causeway Hyundai in Manahawkin and Sport Hyundai in Egg harbor township
Regards,
[redacted]
Hello,Please find the correspondence letter attached to this email. Dear [redacted]. [redacted]:You have indicated that you would like reimbursement for repairs associated to yourmost recent concern. As indicated previously, we have reviewed the repair history of yourvehicle and investigated your claim in detail. Based on that evaluation, we do not believe that therepair history of your vehicle warrants a reimbursement of costs associated to your repair.Moreover, it appears that your vehicle has 133,000 miles and it is outside of the 10year/100,000mile powertrain warranty. Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Yes I have been contacted(email) by an agent, called and left a VM at given number waiting for response before I accept this resolution]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not heard from anyone. Someone called me back and asked for me to send them some information for my registration and payment information. And then no one got back to me. I have sent emails and tried to contact and I never heard back. Regards,
[redacted]
[redacted]
[redacted]
[redacted]
* Re: 2016 Hyundai [redacted] 1.6 (TL), VIN [redacted] Dear Mr. [redacted]: Thank you for contacting Hyundai Motor America (“HMA”) Consumer Affairs. We appreciate the...
opportunity to hear from our customers but regret the circumstances that prompted your contact. You have indicated that you would like your vehicle 2016 Hyundai [redacted] repurchased under the Illinois Lemon Law. In order to investigate your claims, we have reviewed your repair history and investigated your claim in detail. Based on that evaluation, we do not believe that the history warrants a repurchase or replacement under the Illinois Lemon Law. In every service attempt you have made to have your hesitation complaint addressed the dealership could not duplicate your concerns and therefore we cannot offer a repurchase at this time. The vehicle operates as designed. ...⇄ Sincerely, ...⇄ //AD// ...⇄ ...⇄ [redacted] ...⇄ Customer Service Specialist 11/16/17
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although it's independently owned and run, the dealer is Hyundai's representative to the consumers. If you look on Yelp or Revdex.com site, it is clear that [redacted] is a serial defrauder of its customers, with many, many complaints about misrepresentation during the sale processI do not find it acceptable that Hyundai Motor of America, which franchises [redacted], continues to allow this kind of sleazy practice to persist. Only Hyundai or the California Attorney General have the power to stop their behavior.I will never buy another Hyundai.
Regards,
[redacted]
The customer purchased the vehicle used. The vehicle was inspected by [redacted] and the tear in the airbag cover was reviewed by Hyundai Motor America for coverage of the repair. It is Hyundai's contention based on the inspection and review that the tear in the driver's...
airbag cover was caused by an outside influence and not a manufacturing defect.
Hyundai's Central Regional office is working with the customer to resolve her concern to her satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello Revdex.com,Who do I contact to fight this? I have a letter from [redacted] who is the service manager that states that he hears an issue with the vehicle but diagnostic tools doesn’t pick it up. I also have a letter statement from Hyundai that Hyundai is aware of an issue with sunroof but telling dealerships to avoid repairing them for the last year and a half.[redacted] refused to speak to me over the phone! Hence, I went this direction.Regards,[redacted]
Regards,
[redacted]
Hyundai Motor America ("HMA") apologizes for the circumstances that prompted this second complaint. HMA has reviewed the customer's repair history and investigated his claim in detail. Unfortunately, the starter is no longer covered under the terms of the manufacturer's warranty. Hyundai Motor America respectfully declines any financial participation in the repair.Hyundai Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I’m attaching the asked information in reply to my complaint from Hyundai Motorsport America:1. 2013 Hyundai [redacted]2. VIN: [redacted]3. Not sure who the original selling dealer was as I bought this used. 4. Servicing dealers: Causeway Hyundai in Manahawkin and Sport Hyundai in Egg harbor township
Regards,
[redacted]
Hello,Please find the correspondence letter attached to this email. Dear [redacted]. [redacted]:You have indicated that you would like reimbursement for repairs associated to yourmost recent concern. As indicated previously, we have reviewed the repair history of yourvehicle and investigated your claim in detail. Based on that evaluation, we do not believe that therepair history of your vehicle warrants a reimbursement of costs associated to your repair.Moreover, it appears that your vehicle has 133,000 miles and it is outside of the 10year/100,000mile powertrain warranty. Sincerely,[redacted]