Hyundai Motor America has reviewed Customer Complaint # [redacted] A representative has contacted the customer directly, to offer reimbursement and request documentation required for check processing.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform their review and if they send me the rebate check for $1000,I will consider the case resolved.Please forward the attachments to hyundai. Thank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.When I decided to purchase my Hyundai Sonata Hybrid car, I had done my research I needed a car for a lot of highway driving and wanted to save on gas mileage along with it (hopefully) being better for the environment.I intentionally purchased a car with very low mileage (only miles, to be exact) It was an investment that I thought would be worth my money because of what I would save on gas mileage.I had no idea that this vehicle would become useless to me at this time, with it's current mileage, breaking down in the middle of the night in a rural area of Missouri Even as of today, the blue book value of a Sonata Hybrid car with my mileage is estimated at about $ Since the cost of replacing the engine exceeds the estimated sales value of the car, it would be considered totaled But I didn't have an accident, the car engine failed on a vehicle who's year, make and model has a recall on the engine (I did not know about the recall until after my car broke down.) Had I been informed about the recall, I would have taken care of it in time I would not have taken the risk of getting stranded in the middle of nowhere on the side of the road in the middle of the night!Therefore, in spite of my car having 13,miles over the mileage of 120,miles covered by the recall, I think that Hyundai Motor America should still provide me with a replacement engine I am asking for Hyundai to replace the engine out of a sense of honesty, integrity, good customer service, and going above and beyond to be an excellent business., maintaining a reputation of providing excellent products and services.That is what I thought Hyundai stands for as a company Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Only one of our oil changes was completed at Dublin HyundaiWe also had the oil changed at a local shop once and at Jiffy Lube at least once (we may be able to produce documentation for these changes)Other than that, the oil was changed twice by a family friend for which I do not think we have any record.In other words, we cannot produce official documentation that shows the oil was changed every milesWill the oil change at Dublin Hyundai as well as documentation from two or three oil changes at professional shops be sufficient? I don't know how we could prove that oil changes were completed privately Regards, [redacted]
We apologize for the current circumstances and any confusion regarding the separate warranty coverage of specific components on the Accent However, this vehicle is currently outside of the applicable warranty for the timing belt by both time and miles.Again, it is the customer’s responsibility to ensure proper maintenance procedures are performed and to review any repair orders for services completed Furthermore, the lack of proper maintenance has resulted in further damage to the engine and valves causing them to be stuck in the open position See attached photos.Unfortunately, we will not be offering any repair assistance at this time
Hyundai appreciates your patience as we reviewed your request forreimbursement consideration for the Front Lower Control Armon your Elantra GLS.We have reviewed your request and we are happy to be ableto inform you that reimbursement has been approved in theamount of $Reimbursement will be issued in theform of a check and mailed on 1/30/It will be sent tothe address on record that we verified during the course ofthis reviewAccording to our records, and depending on themail service, you can expect to receive the reimbursementcheck from Hyundai by 2/28/If you haven't received thecheck by this date, please contact us for further assistance.If we can be of any further assistance, please call our toll-free customer service number at ###-###-####
Thank you for contacting Hyundai Motor America (HMA) regarding your concern with your Hyundai Santa FeWe have reviewed your rejection of our responseWe would require verifiable and sufficient maintenance records in order to reconsider your request to cover the engine repair
The customer purchased the vehicle used The vehicle was inspected by [redacted] and the tear in the airbag cover was reviewed by Hyundai Motor America for coverage of the repair It is Hyundai's contention based on the inspection and review that the tear in the driver's airbag cover was caused by an outside influence and not a manufacturing defect
It is unfortunate the circumstances that prompted this complaint with your office The customer should refer to the website Hyundai Motor America has established for cases like this The website is www.hyundaiusa.com/TXX4We appreciate the opportunity to respond and be of assistance in this matter
In the interest of goodwill and customer satisfaction only, Hyundai Motor America will agree to reimburse the customer in the amount of $1,for rental expensesA Hyundai Motor America representative will contact her to arrange for additional documents required in order to process that request.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
06/16/ Revdex.com Serving San Diego View ridge Ave #San Diego CA 858-496-Case# [redacted] Hyundai Motor America has prepared the following as our response to Claim # [redacted] , The customer’s complaint has been documented Hyundai Motor America at this time recommends that the customer continue to work with her dealership for further diagnosis and repair of her Santa Fe Should she have any additional questions or concerns regarding her Santa Fe we can be reached by e-mail, [email protected] or by calling our toll-free customer service number at 1-800-633-Customer satisfaction is one of Hyundai’s top priorities Thank you for allowing us the opportunity to review this matter further Hyundai Consumer Relations
This vehicle was purchased on 9/17/ This vehicle was purchased well over years ago The active warranty on this vehicle is for powertrain (years or 100,miles whichever comes first) only at this point All other warranties are expired There are no open campaign for this vehicle The customer is responsible for all this door handle repairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As a customer I do not accept that after 65K miles engine is not functional, miles over warranty are only 5k but that is no reason for engine total failure , even after warranty expiration lifespan on this product is expected to by higher according to national averages considering the high cost of a vehicle-Some service campaigns have been released for this particular vehicle demonstrating that unexpected damage may occur due to parts unexpected failure or external factors beyond Hyundai control to quality (see attached) I hereby request Hyundai Motor corporation to thoroughly check for defective components and do a proper assessment on this vehicle and help minimize the loss and/or provide some assistance with repairs/ replacement, decision is being made without having in consideration possible damage causes [redacted]
Hyundai Motor America ("HMA") apologizes for any confusion regarding scheduling the service appointment to address the concern Upon inspection by Romero Hyundai, the service department added fuel to the vehicle and the fuel gauge reached the full indicator In addition, the dealer scanned the vehicle and was unable to verify or duplicate any concern at this time HMA’s authorized service dealer has inspected the vehicle and found it to be operating as designed Hyundai will continue to address any confirmed manufacturer’s defects in the future and honor the terms of all applicable warranties And keep in mind that you can schedule service at any authorized Hyundai dealership Western Region Consumer Affairs
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Attached are 2 invoices. Invoice # [redacted] shows the part was invoiced when the car was repaired as part of the campaign. And invoice # [redacted] shows the part listed again where I had to pay for the repair. If it was not repaired/touched why is it included as a line item on the first invoice? Also, this part must be removed in order to replace the engine block and could have been damaged as part of the engine seizure or when the engine was disassembled and put back together. In any case, it is clearly listed on the invoice as an item that was addressed during the original engine block repair as noted on invoice # [redacted] . Also since I have now included the invoice # [redacted] the 2nd defect that the car was brought in for was the seat belt. The seat belt did not latch correctly and kept popping out. Based on the recall info I received it sounded like this was another defect that was being addressed. However, when I brought it in for the repair, I was told the recall was to add a sticker to the seat belt and my issue with the seat belt not latching correctly was not covered and I paid $218.09 for parts and labor for that as well. Based on all this information I feel I should be reimbursed the $1323.28 for the Turbo Charger and $218.09 for the defective seat belt buckle that is a Safety issue for a total of $1554.46 Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Hyundai and I have come to a resolution to the paint problems I had concerns with, they are going to pay for the repairsYou and the Revdex.com have been a great help with this matter Thank you [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below IF.....the Gift Card arrives here, this week, I will contact the Revdex.com & inform them, that this issue is resolved.Howeverdays later, I STILL do not have the Gift Card, (as promised) and since they apparently have a hard timebeing honest, I am NOT expecting to receive the Gift Card, this week, at allWe shall seeThe ball is in their court.***
Arrangements were made for the vehicle to be towed into Racine Hyundai The vehicle will be inspected the week of July 5th At that time all the facts will be reviewed and a decision made on a plan for a resolution
Hyundai Motor America has reviewed Customer Complaint # [redacted] A representative has contacted the customer directly, to offer reimbursement and request documentation required for check processing.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform their review and if they send me the rebate check for $1000,I will consider the case resolved.Please forward the attachments to hyundai. Thank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.When I decided to purchase my Hyundai Sonata Hybrid car, I had done my research I needed a car for a lot of highway driving and wanted to save on gas mileage along with it (hopefully) being better for the environment.I intentionally purchased a car with very low mileage (only miles, to be exact) It was an investment that I thought would be worth my money because of what I would save on gas mileage.I had no idea that this vehicle would become useless to me at this time, with it's current mileage, breaking down in the middle of the night in a rural area of Missouri Even as of today, the blue book value of a Sonata Hybrid car with my mileage is estimated at about $ Since the cost of replacing the engine exceeds the estimated sales value of the car, it would be considered totaled But I didn't have an accident, the car engine failed on a vehicle who's year, make and model has a recall on the engine (I did not know about the recall until after my car broke down.) Had I been informed about the recall, I would have taken care of it in time I would not have taken the risk of getting stranded in the middle of nowhere on the side of the road in the middle of the night!Therefore, in spite of my car having 13,miles over the mileage of 120,miles covered by the recall, I think that Hyundai Motor America should still provide me with a replacement engine I am asking for Hyundai to replace the engine out of a sense of honesty, integrity, good customer service, and going above and beyond to be an excellent business., maintaining a reputation of providing excellent products and services.That is what I thought Hyundai stands for as a company Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Only one of our oil changes was completed at Dublin HyundaiWe also had the oil changed at a local shop once and at Jiffy Lube at least once (we may be able to produce documentation for these changes)Other than that, the oil was changed twice by a family friend for which I do not think we have any record.In other words, we cannot produce official documentation that shows the oil was changed every milesWill the oil change at Dublin Hyundai as well as documentation from two or three oil changes at professional shops be sufficient? I don't know how we could prove that oil changes were completed privately Regards, [redacted]
We apologize for the current circumstances and any confusion regarding the separate warranty coverage of specific components on the Accent However, this vehicle is currently outside of the applicable warranty for the timing belt by both time and miles.Again, it is the customer’s responsibility to ensure proper maintenance procedures are performed and to review any repair orders for services completed Furthermore, the lack of proper maintenance has resulted in further damage to the engine and valves causing them to be stuck in the open position See attached photos.Unfortunately, we will not be offering any repair assistance at this time
Hyundai appreciates your patience as we reviewed your request forreimbursement consideration for the Front Lower Control Armon your Elantra GLS.We have reviewed your request and we are happy to be ableto inform you that reimbursement has been approved in theamount of $Reimbursement will be issued in theform of a check and mailed on 1/30/It will be sent tothe address on record that we verified during the course ofthis reviewAccording to our records, and depending on themail service, you can expect to receive the reimbursementcheck from Hyundai by 2/28/If you haven't received thecheck by this date, please contact us for further assistance.If we can be of any further assistance, please call our toll-free customer service number at ###-###-####
Thank you for contacting Hyundai Motor America (HMA) regarding your concern with your Hyundai Santa FeWe have reviewed your rejection of our responseWe would require verifiable and sufficient maintenance records in order to reconsider your request to cover the engine repair
The customer purchased the vehicle used The vehicle was inspected by [redacted] and the tear in the airbag cover was reviewed by Hyundai Motor America for coverage of the repair It is Hyundai's contention based on the inspection and review that the tear in the driver's airbag cover was caused by an outside influence and not a manufacturing defect
It is unfortunate the circumstances that prompted this complaint with your office The customer should refer to the website Hyundai Motor America has established for cases like this The website is www.hyundaiusa.com/TXX4We appreciate the opportunity to respond and be of assistance in this matter
In the interest of goodwill and customer satisfaction only, Hyundai Motor America will agree to reimburse the customer in the amount of $1,for rental expensesA Hyundai Motor America representative will contact her to arrange for additional documents required in order to process that request.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
06/16/ Revdex.com Serving San Diego View ridge Ave #San Diego CA 858-496-Case# [redacted] Hyundai Motor America has prepared the following as our response to Claim # [redacted] , The customer’s complaint has been documented Hyundai Motor America at this time recommends that the customer continue to work with her dealership for further diagnosis and repair of her Santa Fe Should she have any additional questions or concerns regarding her Santa Fe we can be reached by e-mail, [email protected] or by calling our toll-free customer service number at 1-800-633-Customer satisfaction is one of Hyundai’s top priorities Thank you for allowing us the opportunity to review this matter further Hyundai Consumer Relations
This vehicle was purchased on 9/17/ This vehicle was purchased well over years ago The active warranty on this vehicle is for powertrain (years or 100,miles whichever comes first) only at this point All other warranties are expired There are no open campaign for this vehicle The customer is responsible for all this door handle repairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As a customer I do not accept that after 65K miles engine is not functional, miles over warranty are only 5k but that is no reason for engine total failure , even after warranty expiration lifespan on this product is expected to by higher according to national averages considering the high cost of a vehicle-Some service campaigns have been released for this particular vehicle demonstrating that unexpected damage may occur due to parts unexpected failure or external factors beyond Hyundai control to quality (see attached) I hereby request Hyundai Motor corporation to thoroughly check for defective components and do a proper assessment on this vehicle and help minimize the loss and/or provide some assistance with repairs/ replacement, decision is being made without having in consideration possible damage causes [redacted]
Hyundai Motor America ("HMA") apologizes for any confusion regarding scheduling the service appointment to address the concern Upon inspection by Romero Hyundai, the service department added fuel to the vehicle and the fuel gauge reached the full indicator In addition, the dealer scanned the vehicle and was unable to verify or duplicate any concern at this time HMA’s authorized service dealer has inspected the vehicle and found it to be operating as designed Hyundai will continue to address any confirmed manufacturer’s defects in the future and honor the terms of all applicable warranties And keep in mind that you can schedule service at any authorized Hyundai dealership Western Region Consumer Affairs
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Attached are 2 invoices. Invoice # [redacted] shows the part was invoiced when the car was repaired as part of the campaign. And invoice # [redacted] shows the part listed again where I had to pay for the repair. If it was not repaired/touched why is it included as a line item on the first invoice? Also, this part must be removed in order to replace the engine block and could have been damaged as part of the engine seizure or when the engine was disassembled and put back together. In any case, it is clearly listed on the invoice as an item that was addressed during the original engine block repair as noted on invoice # [redacted] . Also since I have now included the invoice # [redacted] the 2nd defect that the car was brought in for was the seat belt. The seat belt did not latch correctly and kept popping out. Based on the recall info I received it sounded like this was another defect that was being addressed. However, when I brought it in for the repair, I was told the recall was to add a sticker to the seat belt and my issue with the seat belt not latching correctly was not covered and I paid $218.09 for parts and labor for that as well. Based on all this information I feel I should be reimbursed the $1323.28 for the Turbo Charger and $218.09 for the defective seat belt buckle that is a Safety issue for a total of $1554.46 Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Hyundai and I have come to a resolution to the paint problems I had concerns with, they are going to pay for the repairsYou and the Revdex.com have been a great help with this matter Thank you [redacted]
Hyundai Motor America is in the process of having a $gift card sent to Mr*** This should resolve Mr***'s complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below IF.....the Gift Card arrives here, this week, I will contact the Revdex.com & inform them, that this issue is resolved.Howeverdays later, I STILL do not have the Gift Card, (as promised) and since they apparently have a hard timebeing honest, I am NOT expecting to receive the Gift Card, this week, at allWe shall seeThe ball is in their court.***
Arrangements were made for the vehicle to be towed into Racine Hyundai The vehicle will be inspected the week of July 5th At that time all the facts will be reviewed and a decision made on a plan for a resolution