Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr***: Per our conversation a few moments ago I submit the following e-mail which I received from HYA. I was not satisfied with the proposed settlement prompting my contacting the Revdex.com. Please advise what steps are now necessary. Thank you. *** *** ----Original Message----- From: [email protected]: Monday, August 14, 11:AMTo: [email protected]: ***@hmausa.comSubject: Hyundai Consumer Affairs Case#: ***Hello ***. Per our phone conversation today, please reply back with your credit card receipt or credit card statement attached to your reply email. I will submit a request to reimburse you 50% up to $as a one-time gesture of good will. It does take us two weeks to process a check. Have a nice day.*** ***(714)965-7086***@hmausa.com
Regards,
*** ***
To Whom It May Concern:I spoke with the customer, Mr*** regarding his complaint this afternoon, January 15,2016.Mr*** advises that he traded the Elantra and a Sonata VIN *** and is very happy. As a goodwill gesture, Hyundai Motor America issued a $
gift card for customer appreciation. Respectfully,
*** *** ***
Hello, Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWe appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact. In order to investigate your claim, HMA will need to request the following
information: Vehicle information, Year , Make, Model VIN Copy of Sales Contract Selling Dealer Information Once this information is received HMA will open up a Consumer Affairs case in order to properly assess and address your concerns. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.For the record, the offer was for months but I do not feel that will be sufficient Would like to hear what else they can offer to make this situation right
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The airbag cover damage was not caused by outside influenceI am greatly disappointed by Hyundai's insistence on refusing to cover an obviously dangerous defect under what is supposed to be "America's best" warrantyI have made every attempt to resolve this complaint, in good faith, with the company, but Hyundai has not done the sameI ask again that Hyundai please reconsider their position and cover repairs for their defective partIf Hyundai refuses, I will continue to escalate the situation
Regards,
*** ***
To the Revdex.com:We apologize for any misinformation that the customer received.As the vehicle’s date of first use on August 9, was after the promotion period, the original owner only received the year Assurance trial. Thus, only the remainder of the year Assurance trial would be transferrable to a subsequent owner.The initial position remains the same.Western Region Consumer Affairs
Enclosed is the response to Complaint #***.Thank You,Hyundai Motor America has reviewed Customer Complaint # ***A representative has been in contact with the customer regarding their concernHyundai Motor America's Field Service Engineer is available to inspect the vehicle next weekA representative is working with the customer and the dealership directly.Thank you for the opportunity to respond to this claim
Revdex.com:Just to note no one has left any messages on my phone - *** *** did call me and talk to me personally - I suspect they are using the wrong phone number - which I noted to the dealership they had wrong in their system back in Jan
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[hi we are rejecting this offer based on that the car will be off the road for weeks this week and that is over weeks which would cover payments and we do not have a return date for the carWe want in writing that Hyundai will reimburse us for payments until parts are made availableAlso we want in witting that Hyundai will continue to reimburse us for the rental until repairs are done.
Regards,
*** ***
Dear Ms***;Please be assured that we take an intense interest in the experience our customers have with their Hyundai vehicles.In order for HMA to further evaluate your complaint and your request for the engine replacement; please provide us with your Sonata's vehicle
identification number and the name of the dealership you are currently working with. We will be happy to review this matter further once this addtional information is receivedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hyundai Motor America has reviewed the customer’s concern in detail directly with the customerHMA has reviewed customer’s repair history from all Hyundai dealers’ visit, it appears the first time customer reported any oil leak concerns and was documented by the Penske dealership on February 15, with 105,miles, Repair Order #***At that time the vehicle was out of the manufacturer’s warranty of 10/100K miles by mileageCustomer has been made aware of Hyundai’s decision that the vehicle is out of warranty and Hyundai will not offer any assistance Thank you
Revdex.com San Diego, Orange & Imperial Counties Re: *** Hyundai takes consumer concerns very seriously and we thoroughly evaluate each concern before making a decision. Based on all the available information, we want to reiterate our position that the vehicle was
operating as designed and was confirmed by the police report. Furthermore, our consumer affairs department acted with due diligence in investigating the claim and responded to the customer professionally despite the customer’s repeated inappropriate comments and non-cooperation. Nevertheless, we are happy to reevaluate this matter upon receipt of additional information such as photographs, videos, or an affidavit(s) from dis-interested witness(es). Hyundai Consumer Affairs
Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address Ms***’s concernsWe contacted the customer to obtainsome additional information so that we could help resolve the customer’s concernI was advised by thecustomer that she was working with the Service Manager from VAN Hyundai who had ordered
thereplacement windshield and advised the customer that it would arrive at the dealership on 5/5/2016.For the customer’s inconvenience HMA offered to reimburse the customer monthly payment and thecustomer submitted her payment coupon in the amount of $393.13.The windshield arrived on May 5, and it had been damaged during shipmentVan Hyundai hasordered a new windshield and once it has arrived the customer will be notifiedHyundai has offered toprovide alternate transportation for the customer starting on May 6, thru the time that thewindshield is repaired
Dear Mr***, Thank you for your responseWe would like to reiterate the offer made to you by your case manager *** *** for (3) monthly car paymentsHyundai Motor Am*** would like to encourage you to continue to work with *** on the reimbursement of your offer Sincerely, *** ***Supervisor, Customer Service Specialist
Dear Mr***,We appreciate the opportunity to here from our customer'sHyundai Motor America (HMA) has reviewed your complaint in detail, and has contacted you to discuss the matter furtherYou have indicated that you were interested in leasing a Ioniq under the limited
leasing programHowever, you had experienced issues when inquiring about the lease programYou indicated you were not pleased with the suggestive sales technique utilized by the Hyundai sales representative in regards to purchasing service contracts and optional itemsHMA understands your frustrations regarding your experience, and would like to encourage you to work with a different Hyundai dealership should you consider leasing a Ioniq in the future
The vehicle was brought into the dealership for inspection of the corrosion on the hood on 12/20/The dealership provided pictures of the corrosion to our warranty department and submitted a goodwill repair requestThe paint warranty covers defects in factory workmanship/ materials which
results in a significant unsightly appearance or affects the value of the vehicleThe paint warranty is years or 36,milesThis vehicle is a *** with 87,milesNo assistance will be provided as the vehicle is well outside the terms of the warranty in both time and mileage
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr***: Per our conversation a few moments ago I submit the following e-mail which I received from HYA. I was not satisfied with the proposed settlement prompting my contacting the Revdex.com. Please advise what steps are now necessary. Thank you. *** *** ----Original Message----- From: [email protected]: Monday, August 14, 11:AMTo: [email protected]: ***@hmausa.comSubject: Hyundai Consumer Affairs Case#: ***Hello ***. Per our phone conversation today, please reply back with your credit card receipt or credit card statement attached to your reply email. I will submit a request to reimburse you 50% up to $as a one-time gesture of good will. It does take us two weeks to process a check. Have a nice day.*** ***(714)965-7086***@hmausa.com
Regards,
*** ***
To Whom It May Concern:I spoke with the customer, Mr*** regarding his complaint this afternoon, January 15,2016.Mr*** advises that he traded the Elantra and a Sonata VIN *** and is very happy. As a goodwill gesture, Hyundai Motor America issued a $
gift card for customer appreciation. Respectfully,
*** *** ***
Hello, Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWe appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact. In order to investigate your claim, HMA will need to request the following
information: Vehicle information, Year , Make, Model VIN Copy of Sales Contract Selling Dealer Information Once this information is received HMA will open up a Consumer Affairs case in order to properly assess and address your concerns. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.For the record, the offer was for months but I do not feel that will be sufficient Would like to hear what else they can offer to make this situation right
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The airbag cover damage was not caused by outside influenceI am greatly disappointed by Hyundai's insistence on refusing to cover an obviously dangerous defect under what is supposed to be "America's best" warrantyI have made every attempt to resolve this complaint, in good faith, with the company, but Hyundai has not done the sameI ask again that Hyundai please reconsider their position and cover repairs for their defective partIf Hyundai refuses, I will continue to escalate the situation
Regards,
*** ***
To the Revdex.com:We apologize for any misinformation that the customer received.As the vehicle’s date of first use on August 9, was after the promotion period, the original owner only received the year Assurance trial. Thus, only the remainder of the year Assurance trial would be transferrable to a subsequent owner.The initial position remains the same.Western Region Consumer Affairs
Enclosed is the response to Complaint #***.Thank You,Hyundai Motor America has reviewed Customer Complaint # ***A representative has been in contact with the customer regarding their concernHyundai Motor America's Field Service Engineer is available to inspect the vehicle next weekA representative is working with the customer and the dealership directly.Thank you for the opportunity to respond to this claim
Revdex.com:Just to note no one has left any messages on my phone - *** *** did call me and talk to me personally - I suspect they are using the wrong phone number - which I noted to the dealership they had wrong in their system back in Jan
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[hi we are rejecting this offer based on that the car will be off the road for weeks this week and that is over weeks which would cover payments and we do not have a return date for the carWe want in writing that Hyundai will reimburse us for payments until parts are made availableAlso we want in witting that Hyundai will continue to reimburse us for the rental until repairs are done.
Regards,
*** ***
Dear Ms***;Please be assured that we take an intense interest in the experience our customers have with their Hyundai vehicles.In order for HMA to further evaluate your complaint and your request for the engine replacement; please provide us with your Sonata's vehicle
identification number and the name of the dealership you are currently working with. We will be happy to review this matter further once this addtional information is receivedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hyundai Motor America has reviewed the customer’s concern in detail directly with the customerHMA has reviewed customer’s repair history from all Hyundai dealers’ visit, it appears the first time customer reported any oil leak concerns and was documented by the Penske dealership on February 15, with 105,miles, Repair Order #***At that time the vehicle was out of the manufacturer’s warranty of 10/100K miles by mileageCustomer has been made aware of Hyundai’s decision that the vehicle is out of warranty and Hyundai will not offer any assistance Thank you
Revdex.com San Diego, Orange & Imperial Counties Re: *** Hyundai takes consumer concerns very seriously and we thoroughly evaluate each concern before making a decision. Based on all the available information, we want to reiterate our position that the vehicle was
operating as designed and was confirmed by the police report. Furthermore, our consumer affairs department acted with due diligence in investigating the claim and responded to the customer professionally despite the customer’s repeated inappropriate comments and non-cooperation. Nevertheless, we are happy to reevaluate this matter upon receipt of additional information such as photographs, videos, or an affidavit(s) from dis-interested witness(es). Hyundai Consumer Affairs
Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address Ms***’s concernsWe contacted the customer to obtainsome additional information so that we could help resolve the customer’s concernI was advised by thecustomer that she was working with the Service Manager from VAN Hyundai who had ordered
thereplacement windshield and advised the customer that it would arrive at the dealership on 5/5/2016.For the customer’s inconvenience HMA offered to reimburse the customer monthly payment and thecustomer submitted her payment coupon in the amount of $393.13.The windshield arrived on May 5, and it had been damaged during shipmentVan Hyundai hasordered a new windshield and once it has arrived the customer will be notifiedHyundai has offered toprovide alternate transportation for the customer starting on May 6, thru the time that thewindshield is repaired
Dear Mr***, Thank you for your responseWe would like to reiterate the offer made to you by your case manager *** *** for (3) monthly car paymentsHyundai Motor Am*** would like to encourage you to continue to work with *** on the reimbursement of your offer Sincerely, *** ***Supervisor, Customer Service Specialist
Dear Mr***,We appreciate the opportunity to here from our customer'sHyundai Motor America (HMA) has reviewed your complaint in detail, and has contacted you to discuss the matter furtherYou have indicated that you were interested in leasing a Ioniq under the limited
leasing programHowever, you had experienced issues when inquiring about the lease programYou indicated you were not pleased with the suggestive sales technique utilized by the Hyundai sales representative in regards to purchasing service contracts and optional itemsHMA understands your frustrations regarding your experience, and would like to encourage you to work with a different Hyundai dealership should you consider leasing a Ioniq in the future
Dear Sir/Madam, Attached is HMA official letter response to the claim. Regards,*** **Customer Service SpecilistHyundai Motor America
Revdex.com:
I have received no such message on my mobile or home phone
Regards,
*** ***
The vehicle was brought into the dealership for inspection of the corrosion on the hood on 12/20/The dealership provided pictures of the corrosion to our warranty department and submitted a goodwill repair requestThe paint warranty covers defects in factory workmanship/ materials which
results in a significant unsightly appearance or affects the value of the vehicleThe paint warranty is years or 36,milesThis vehicle is a *** with 87,milesNo assistance will be provided as the vehicle is well outside the terms of the warranty in both time and mileage