The turbocharger was replaced as goodwill 12/28/as the vehicle exceeded the year/100,mile powertrain warrantyHyundai authorized for 50% of the cost to be coveredThe turbo engine is not a part that is repaired under Campaign which was completed 1/25/These two repairs are not
relatedThe turbocharger is not part of Campaign and is not under warranty as the vehicle exceeds 100,milesNo further assistance will be provided
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The airbag cover damage was not caused by outside influenceI am greatly disappointed by Hyundai's insistence on refusing to cover an obviously dangerous defect under what is supposed to be "America's best" warrantyI have made every attempt to resolve this complaint, in good faith, with the company, but Hyundai has not done the sameI ask again that Hyundai please reconsider their position and cover repairs for their defective partIf Hyundai refuses, I will continue to escalate the situation
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedi thank you for fixing the steering coupler already, on the day they inspected it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.For the record, the offer was for months but I do not feel that will be sufficient Would like to hear what else they can offer to make this situation right
Regards,
*** ***
Hello, Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWe appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact. In order to investigate your claim, HMA will need to request the following
information: Vehicle information, Year , Make, Model VIN Copy of Sales Contract Selling Dealer Information Once this information is received HMA will open up a Consumer Affairs case in order to properly assess and address your concerns. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[hi we are rejecting this offer based on that the car will be off the road for weeks this week and that is over weeks which would cover payments and we do not have a return date for the carWe want in writing that Hyundai will reimburse us for payments until parts are made availableAlso we want in witting that Hyundai will continue to reimburse us for the rental until repairs are done.
Regards,
*** ***
Enclosed is the response to Complaint #***.Thank You,Hyundai Motor America has reviewed Customer Complaint # ***A representative has been in contact with the customer regarding their concernHyundai Motor America's Field Service Engineer is available to inspect the vehicle next weekA representative is working with the customer and the dealership directly.Thank you for the opportunity to respond to this claim
Dear Ms***;Please be assured that we take an intense interest in the experience our customers have with their Hyundai vehicles.In order for HMA to further evaluate your complaint and your request for the engine replacement; please provide us with your Sonata's vehicle
identification number and the name of the dealership you are currently working with. We will be happy to review this matter further once this addtional information is receivedThank you
Revdex.com:Just to note no one has left any messages on my phone - *** *** did call me and talk to me personally - I suspect they are using the wrong phone number - which I noted to the dealership they had wrong in their system back in Jan
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
To the Revdex.com:We apologize for any misinformation that the customer received.As the vehicle’s date of first use on August 9, was after the promotion period, the original owner only received the year Assurance trial. Thus, only the remainder of the year Assurance trial would be transferrable to a subsequent owner.The initial position remains the same.Western Region Consumer Affairs
Revdex.com San Diego, Orange & Imperial Counties Re: *** Hyundai takes consumer concerns very seriously and we thoroughly evaluate each concern before making a decision. Based on all the available information, we want to reiterate our position that the vehicle was
operating as designed and was confirmed by the police report. Furthermore, our consumer affairs department acted with due diligence in investigating the claim and responded to the customer professionally despite the customer’s repeated inappropriate comments and non-cooperation. Nevertheless, we are happy to reevaluate this matter upon receipt of additional information such as photographs, videos, or an affidavit(s) from dis-interested witness(es). Hyundai Consumer Affairs
Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Mr***, Thank you for your responseWe would like to reiterate the offer made to you by your case manager *** *** for (3) monthly car paymentsHyundai Motor Am*** would like to encourage you to continue to work with *** on the reimbursement of your offer Sincerely, *** ***Supervisor, Customer Service Specialist
Hyundai Motor America has reviewed the customer’s concern in detail directly with the customerHMA has reviewed customer’s repair history from all Hyundai dealers’ visit, it appears the first time customer reported any oil leak concerns and was documented by the Penske dealership on February 15, with 105,miles, Repair Order #***At that time the vehicle was out of the manufacturer’s warranty of 10/100K miles by mileageCustomer has been made aware of Hyundai’s decision that the vehicle is out of warranty and Hyundai will not offer any assistance Thank you
Thank you for the opportunity to address Ms***’s concernsWe contacted the customer to obtainsome additional information so that we could help resolve the customer’s concernI was advised by thecustomer that she was working with the Service Manager from VAN Hyundai who had ordered
thereplacement windshield and advised the customer that it would arrive at the dealership on 5/5/2016.For the customer’s inconvenience HMA offered to reimburse the customer monthly payment and thecustomer submitted her payment coupon in the amount of $393.13.The windshield arrived on May 5, and it had been damaged during shipmentVan Hyundai hasordered a new windshield and once it has arrived the customer will be notifiedHyundai has offered toprovide alternate transportation for the customer starting on May 6, thru the time that thewindshield is repaired
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hyundai Motor America has arranged with it's 3rd party vendor to send the customer the gift card via e-mail. This should occur within the next couple days. Please also keep an eye in your spam e-mail folder in case the e-mail goes there. This should resolve the customer's
complaint and no further action should be required
Dear Mr***,We appreciate the opportunity to here from our customer'sHyundai Motor America (HMA) has reviewed your complaint in detail, and has contacted you to discuss the matter furtherYou have indicated that you were interested in leasing a Ioniq under the limited
leasing programHowever, you had experienced issues when inquiring about the lease programYou indicated you were not pleased with the suggestive sales technique utilized by the Hyundai sales representative in regards to purchasing service contracts and optional itemsHMA understands your frustrations regarding your experience, and would like to encourage you to work with a different Hyundai dealership should you consider leasing a Ioniq in the future
The turbocharger was replaced as goodwill 12/28/as the vehicle exceeded the year/100,mile powertrain warrantyHyundai authorized for 50% of the cost to be coveredThe turbo engine is not a part that is repaired under Campaign which was completed 1/25/These two repairs are not
relatedThe turbocharger is not part of Campaign and is not under warranty as the vehicle exceeds 100,milesNo further assistance will be provided
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The airbag cover damage was not caused by outside influenceI am greatly disappointed by Hyundai's insistence on refusing to cover an obviously dangerous defect under what is supposed to be "America's best" warrantyI have made every attempt to resolve this complaint, in good faith, with the company, but Hyundai has not done the sameI ask again that Hyundai please reconsider their position and cover repairs for their defective partIf Hyundai refuses, I will continue to escalate the situation
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedi thank you for fixing the steering coupler already, on the day they inspected it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.For the record, the offer was for months but I do not feel that will be sufficient Would like to hear what else they can offer to make this situation right
Regards,
*** ***
Hello, Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWe appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact. In order to investigate your claim, HMA will need to request the following
information: Vehicle information, Year , Make, Model VIN Copy of Sales Contract Selling Dealer Information Once this information is received HMA will open up a Consumer Affairs case in order to properly assess and address your concerns. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[hi we are rejecting this offer based on that the car will be off the road for weeks this week and that is over weeks which would cover payments and we do not have a return date for the carWe want in writing that Hyundai will reimburse us for payments until parts are made availableAlso we want in witting that Hyundai will continue to reimburse us for the rental until repairs are done.
Regards,
*** ***
Enclosed is the response to Complaint #***.Thank You,Hyundai Motor America has reviewed Customer Complaint # ***A representative has been in contact with the customer regarding their concernHyundai Motor America's Field Service Engineer is available to inspect the vehicle next weekA representative is working with the customer and the dealership directly.Thank you for the opportunity to respond to this claim
Dear Ms***;Please be assured that we take an intense interest in the experience our customers have with their Hyundai vehicles.In order for HMA to further evaluate your complaint and your request for the engine replacement; please provide us with your Sonata's vehicle
identification number and the name of the dealership you are currently working with. We will be happy to review this matter further once this addtional information is receivedThank you
Revdex.com:Just to note no one has left any messages on my phone - *** *** did call me and talk to me personally - I suspect they are using the wrong phone number - which I noted to the dealership they had wrong in their system back in Jan
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
To the Revdex.com:We apologize for any misinformation that the customer received.As the vehicle’s date of first use on August 9, was after the promotion period, the original owner only received the year Assurance trial. Thus, only the remainder of the year Assurance trial would be transferrable to a subsequent owner.The initial position remains the same.Western Region Consumer Affairs
Revdex.com San Diego, Orange & Imperial Counties Re: *** Hyundai takes consumer concerns very seriously and we thoroughly evaluate each concern before making a decision. Based on all the available information, we want to reiterate our position that the vehicle was
operating as designed and was confirmed by the police report. Furthermore, our consumer affairs department acted with due diligence in investigating the claim and responded to the customer professionally despite the customer’s repeated inappropriate comments and non-cooperation. Nevertheless, we are happy to reevaluate this matter upon receipt of additional information such as photographs, videos, or an affidavit(s) from dis-interested witness(es). Hyundai Consumer Affairs
Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Mr***, Thank you for your responseWe would like to reiterate the offer made to you by your case manager *** *** for (3) monthly car paymentsHyundai Motor Am*** would like to encourage you to continue to work with *** on the reimbursement of your offer Sincerely, *** ***Supervisor, Customer Service Specialist
Hyundai Motor America has reviewed the customer’s concern in detail directly with the customerHMA has reviewed customer’s repair history from all Hyundai dealers’ visit, it appears the first time customer reported any oil leak concerns and was documented by the Penske dealership on February 15, with 105,miles, Repair Order #***At that time the vehicle was out of the manufacturer’s warranty of 10/100K miles by mileageCustomer has been made aware of Hyundai’s decision that the vehicle is out of warranty and Hyundai will not offer any assistance Thank you
Thank you for the opportunity to address Ms***’s concernsWe contacted the customer to obtainsome additional information so that we could help resolve the customer’s concernI was advised by thecustomer that she was working with the Service Manager from VAN Hyundai who had ordered
thereplacement windshield and advised the customer that it would arrive at the dealership on 5/5/2016.For the customer’s inconvenience HMA offered to reimburse the customer monthly payment and thecustomer submitted her payment coupon in the amount of $393.13.The windshield arrived on May 5, and it had been damaged during shipmentVan Hyundai hasordered a new windshield and once it has arrived the customer will be notifiedHyundai has offered toprovide alternate transportation for the customer starting on May 6, thru the time that thewindshield is repaired
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hyundai Motor America has arranged with it's 3rd party vendor to send the customer the gift card via e-mail. This should occur within the next couple days. Please also keep an eye in your spam e-mail folder in case the e-mail goes there. This should resolve the customer's
complaint and no further action should be required
Revdex.com:
I have received no such message on my mobile or home phone
Regards,
*** ***
Dear Mr***,We appreciate the opportunity to here from our customer'sHyundai Motor America (HMA) has reviewed your complaint in detail, and has contacted you to discuss the matter furtherYou have indicated that you were interested in leasing a Ioniq under the limited
leasing programHowever, you had experienced issues when inquiring about the lease programYou indicated you were not pleased with the suggestive sales technique utilized by the Hyundai sales representative in regards to purchasing service contracts and optional itemsHMA understands your frustrations regarding your experience, and would like to encourage you to work with a different Hyundai dealership should you consider leasing a Ioniq in the future