Hyundai Motor America has arranged with it's 3rd party vendor to send the customer the gift card via e-mail. This should occur within the next couple days. Please also keep an eye in your spam e-mail folder in case the e-mail goes there. This should resolve the customer's
complaint and no further action should be required
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have a case opened already it hasnt been closedCan you contact hyundai and find out how long its going to take for my check to come
Regards,
*** ***
Please see the attached letter addressing customer's concerns.Customer confirmed that the subscription has been canceled already and that she would be reimbursed of the canceled serviceIn addition, customer discussed her concerns today with a Blue Link Specialist who reviewed and explained the
subscription process to herAs a goodwill gesture, customer was offered month for her subscribed blue Link packages and has accepted our offer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If I do not receive the debit card within the stated time frame I will be filing another complaint
Regards,
*** *** ***
June 12, Revdex.com Serving San DiegoView ridge Ave #200San Diego CA 92123858-496-2131Hyundai Motor America has prepared the following as our response to Claim # ***Our office has contacted Ms*** today and discussed this matter further. Ms*** has advised she understands
that this matter must be addressed through her lender (*** ***) and *** *** *** ** *** regarding her financing. Customer satisfaction is one of Hyundai’s top priorities. We sincerely apologize if any Hyundai dealer has not represented this commitmentThank you for bringing this to our attentionWe have documented your comments and will notify dealership managementHyundai Consumer Relations
At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The complainant would need to follow up with the vehicle manufacturer Hyundai
Motor America (HMA) for any concern related to the vehicle and safety recallsHMA can be contacted by phone at 1-800-633-5151.HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST
6/12/- Revdex.com -Serving San Diego View ridge Ave #San Diego CA 858-496- Hyundai Motor America has prepared the following as our response to claim #***Our office has reviewed the customer’s complaint regarding his Blue Link subscriptionAs a onetime goodwill
gesture, Hyundai is offering this consumer months of Connected Care free of charge and a year of remote service for the $If the consumer is in agreement and would like to accept our offer, please have them contact our office via email at [email protected] or by calling our toll-free customer service number at 1-800-633*** and reference case # ***Customer satisfaction is one of Hyundai’s top prioritiesWe sincerely apologize if the consumer feels their subscription options were not made clearThank you for allowing us the opportunity to review this matter furtherHyundai Consumer Relations
A full review of the customer's repair history has been completedAt this time Hyundai Motor America (HMA) declines assistance for the requested muffler repairThe customer is second owner of the vehicle and currently outside of the 5/60,powertrain express warranty by mileageThe current
mileage on the vehicle is approximately 114,
Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWeappreciate the opportunity to hear from our customers but regret the circumstances that promptedyour contact.You have indicated that you would like your vehicle Hyundai Sonata’s enginereplacedIn order to investigate
your claims, we have reviewed your repair history andinvestigated your claim in detailBased on that evaluation, we do not believe that the historywarrants for HMA to replace your vehicle’s engine free of costsWe rely on our Hyundaitechnicians and staff to evaluate and address any issues or concerns relating to your vehicleItappears that you are the fourth subsequent owner of your vehicleMoreover, as a subsequentowner, your vehicle no longer carries HMA’s year/100,miles powertrain warrantyWeencourage for you to continue working with our dealers in order to address the issues andconcerns with your vehicle.Sincerely
Hyundai Motor America (HMA) has reviewed the customer request in detailVehicle specifications are listed on the vehicle Monroney labelIf an accessory is not listed on the Monroney label, the vehicle does not come equipped with that feature or capabilityHMA’s vehicle brochures state, “While
the information contained in this brochure was correct at the time of printing, specifications and equipment can change…Hyundai reserves the right to change product specifications and equipment at any time without incurring obligations.” At this time, Apple Carplay is projected to be an available feature for purchase in the Hyundai Sonata vehiclesIt is not an available feature for Sonata vehiclesIt is HMA’s position that the customer’s request of being refunded for Apple Carplay will not be permissible
06/17/ Revdex.com Serving San Diego View ridge Ave #San Diego CA 858-496-Case# *** Hyundai Motor America has prepared the following as our response to Claim # ***. The customer’s complaint has been documentedAccording to the information submitted, this
Tiburon was originally purchased on April 5, the Hyundai emissions warranty has expired and Hyundai will no longer cover the cost of repairs Should she have any additional questions or concerns regarding her Santa Fe we can be reached by e-mail, [email protected] or by calling our toll-free customer service number at 1-800-633-5151. Customer satisfaction is one of Hyundai’s top priorities. Thank you for allowing us the opportunity to review this matter further Hyundai Consumer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]***The attachment that I pasted above does not provide enough detail for me to accept the responseAs of today, no one has contacted me with a proposed solution.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the
offer I reviewed appear below
[I continue to have pain in my driving leg only when driving the car As per a Hyundai representative, the car is designed with increased resistance built in to the accelerator The ergonomic assessment evaluated the accelerator and measured the amount of force needed to use the accelerator They concluded that the accelerator is the reason I am having pain and discomfort, tiring out while driving, and puts me at risk for losing control of the car Neither an ergonomic assessment nor an inspection by a 3rd party was performed by HyundaiIn February 2017, I was told by a representative that he would get back to me about trying out additional models, but that was never scheduled Again, I am concerned about my safety and the safety of others while I am driving this carI cannot continue to drive this car safely knowing the risks involved.]
Regards,
*** ***
Hyundai Motor America has reviewed Complaint #***After reviewing this customer's service history, HMA does not show that this customer has presented this concern to an authorized Hyundai DealerAdditionally, this vehicle is currently beyond the year/ 60,mile New Vehicle Limited
Warranty.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
Hyundai is willing to address/repair any verifiable warrantable concerns covered under the warranty and will openly communicate to any consumer who contacts us through the appropriate procedures. As it is with any business, customer satisfaction is very important and Hyundai is no exception. Hyundai will be in contact with Mr. [redacted] to schedule further inspection of his complaint as soon as possible, with the involvement of our District Manager. However, if a concern can not be verified, the dealership will be unable to make a repair.
Hyundai Motor America - Consumer Affairs.
Hyundai Motor America is not able to replace the key fob nor change the design of the product. The customer can visit any authorized Hyundai dealership to purchase a replacement. No assistance is able to be provided from Hyundai Motor America.
Complaint has yet to be resolvedAs of today, I have not received the refund.Will open a new case if this is not resolved.Sincerely,
*** *** ***
Hyundai Motor America has arranged with it's 3rd party vendor to send the customer the gift card via e-mail. This should occur within the next couple days. Please also keep an eye in your spam e-mail folder in case the e-mail goes there. This should resolve the customer's
complaint and no further action should be required
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have a case opened already it hasnt been closedCan you contact hyundai and find out how long its going to take for my check to come
Regards,
*** ***
Please see the attached letter addressing customer's concerns.Customer confirmed that the subscription has been canceled already and that she would be reimbursed of the canceled serviceIn addition, customer discussed her concerns today with a Blue Link Specialist who reviewed and explained the
subscription process to herAs a goodwill gesture, customer was offered month for her subscribed blue Link packages and has accepted our offer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If I do not receive the debit card within the stated time frame I will be filing another complaint
Regards,
*** *** ***
June 12, Revdex.com Serving San DiegoView ridge Ave #200San Diego CA 92123858-496-2131Hyundai Motor America has prepared the following as our response to Claim # ***Our office has contacted Ms*** today and discussed this matter further. Ms*** has advised she understands
that this matter must be addressed through her lender (*** ***) and *** *** *** ** *** regarding her financing. Customer satisfaction is one of Hyundai’s top priorities. We sincerely apologize if any Hyundai dealer has not represented this commitmentThank you for bringing this to our attentionWe have documented your comments and will notify dealership managementHyundai Consumer Relations
At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The complainant would need to follow up with the vehicle manufacturer Hyundai
Motor America (HMA) for any concern related to the vehicle and safety recallsHMA can be contacted by phone at 1-800-633-5151.HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST
The check has been fully approved and will be mailed out tomorrow 2/12/Thank you,Hyundai Motor America
6/12/- Revdex.com -Serving San Diego View ridge Ave #San Diego CA 858-496- Hyundai Motor America has prepared the following as our response to claim #***Our office has reviewed the customer’s complaint regarding his Blue Link subscriptionAs a onetime goodwill
gesture, Hyundai is offering this consumer months of Connected Care free of charge and a year of remote service for the $If the consumer is in agreement and would like to accept our offer, please have them contact our office via email at [email protected] or by calling our toll-free customer service number at 1-800-633*** and reference case # ***Customer satisfaction is one of Hyundai’s top prioritiesWe sincerely apologize if the consumer feels their subscription options were not made clearThank you for allowing us the opportunity to review this matter furtherHyundai Consumer Relations
A full review of the customer's repair history has been completedAt this time Hyundai Motor America (HMA) declines assistance for the requested muffler repairThe customer is second owner of the vehicle and currently outside of the 5/60,powertrain express warranty by mileageThe current
mileage on the vehicle is approximately 114,
Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWeappreciate the opportunity to hear from our customers but regret the circumstances that promptedyour contact.You have indicated that you would like your vehicle Hyundai Sonata’s enginereplacedIn order to investigate
your claims, we have reviewed your repair history andinvestigated your claim in detailBased on that evaluation, we do not believe that the historywarrants for HMA to replace your vehicle’s engine free of costsWe rely on our Hyundaitechnicians and staff to evaluate and address any issues or concerns relating to your vehicleItappears that you are the fourth subsequent owner of your vehicleMoreover, as a subsequentowner, your vehicle no longer carries HMA’s year/100,miles powertrain warrantyWeencourage for you to continue working with our dealers in order to address the issues andconcerns with your vehicle.Sincerely
Hyundai Motor America (HMA) has reviewed the customer request in detailVehicle specifications are listed on the vehicle Monroney labelIf an accessory is not listed on the Monroney label, the vehicle does not come equipped with that feature or capabilityHMA’s vehicle brochures state, “While
the information contained in this brochure was correct at the time of printing, specifications and equipment can change…Hyundai reserves the right to change product specifications and equipment at any time without incurring obligations.” At this time, Apple Carplay is projected to be an available feature for purchase in the Hyundai Sonata vehiclesIt is not an available feature for Sonata vehiclesIt is HMA’s position that the customer’s request of being refunded for Apple Carplay will not be permissible
06/17/ Revdex.com Serving San Diego View ridge Ave #San Diego CA 858-496-Case# *** Hyundai Motor America has prepared the following as our response to Claim # ***. The customer’s complaint has been documentedAccording to the information submitted, this
Tiburon was originally purchased on April 5, the Hyundai emissions warranty has expired and Hyundai will no longer cover the cost of repairs Should she have any additional questions or concerns regarding her Santa Fe we can be reached by e-mail, [email protected] or by calling our toll-free customer service number at 1-800-633-5151. Customer satisfaction is one of Hyundai’s top priorities. Thank you for allowing us the opportunity to review this matter further Hyundai Consumer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]***The attachment that I pasted above does not provide enough detail for me to accept the responseAs of today, no one has contacted me with a proposed solution.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the
offer I reviewed appear below
[I continue to have pain in my driving leg only when driving the car As per a Hyundai representative, the car is designed with increased resistance built in to the accelerator The ergonomic assessment evaluated the accelerator and measured the amount of force needed to use the accelerator They concluded that the accelerator is the reason I am having pain and discomfort, tiring out while driving, and puts me at risk for losing control of the car Neither an ergonomic assessment nor an inspection by a 3rd party was performed by HyundaiIn February 2017, I was told by a representative that he would get back to me about trying out additional models, but that was never scheduled Again, I am concerned about my safety and the safety of others while I am driving this carI cannot continue to drive this car safely knowing the risks involved.]
Regards,
*** ***
Hyundai Motor America has reviewed Complaint #***After reviewing this customer's service history, HMA does not show that this customer has presented this concern to an authorized Hyundai DealerAdditionally, this vehicle is currently beyond the year/ 60,mile New Vehicle Limited
Warranty.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
etter Business Bureau:
I have spoken with Hyundai and have received my refund in full.
Regards,
[redacted]
Hyundai is willing to address/repair any verifiable warrantable concerns covered under the warranty and will openly communicate to any consumer who contacts us through the appropriate procedures. As it is with any business, customer satisfaction is very important and Hyundai is no exception. Hyundai will be in contact with Mr. [redacted] to schedule further inspection of his complaint as soon as possible, with the involvement of our District Manager. However, if a concern can not be verified, the dealership will be unable to make a repair.
Hyundai Motor America - Consumer Affairs.
Hyundai Motor America is not able to replace the key fob nor change the design of the product. The customer can visit any authorized Hyundai dealership to purchase a replacement. No assistance is able to be provided from Hyundai Motor America.