Hyundai Motor America has prepared the following as our response to your claim # [redacted] regarding reimbursement for the Blue Link subscription for your 2015 Hyundai Sonata. Upon further investigation, we have confirmed that your subscription has been cancelled. We have also verified that the...
following refund payments have been sent to you:11/29/15 - $99.0012/3/15 - $19.3112/6/15 - $99.00 For a total refund of $217.31. This should bring this matter to conclusion. We sincerely apologize for any difficulties you have experienced through the cancelation process. Hyundai Motor America – Consumer Affairs.
March 16, 2017 Revdex.com Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Claim # [redacted] Customer satisfaction is one of Hyundai’s top priorities. We appreciate the opportunity to hear from our customers, but regret the circumstances that prompted her...
contact to the Revdex.com.Upon further review, our office has been notified that the consumer has taken her Hyundai Veloster to [redacted] for further inspection and repair completion. We will continue to monitor the repair status and provide technical assistance as needed to address the consumer’s concerns per the terms of the new vehicle warranty. Based on her comments regarding her dissatisfaction with the service she has received, we have documented her concerns and will notify dealership management. Thank you for bringing this matter to our attention. If she does have any additional questions or concerns regarding her Veloster, we can be reached by email at [email protected] or by calling our toll-free customer service number at 1-800-633-5151. Please have her reference file #[redacted] so we can offer further assistance. Thank you for the opportunity to review this matter further. Hyundai Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hyundai requests that this customer submit documentation showing the original charge placed by Blue Link, along with the amount refunded. Hyundai will review this documentation to determine any additional amount owed to the customer.Thank you for the opportunity to respond to this claim. Hyundai Motor America Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hyundai has not addressed the issue with false advertising the material used on the Genesis Coupe Ultimate seats. The seat cover is not made of Leather.
Regards,
[redacted]
June 5, 2017 Revdex.com Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Claim # [redacted]Customer satisfaction is one of Hyundai’s top priorities. We appreciate the opportunity to hear from our customers, but regret the circumstances that prompted his contact...
to the Revdex.com. Upon review and discussion with the dealership, it has been determined after thorough inspection, that this vehicle has the most up- to-date software available. The consumer has been advised of this and referred to their phone carrier as the phone is causing the consumers complaint. We can be reached again by email at [redacted] or by calling our toll-free customer service number at [redacted].Thank you for the opportunity to review this matter further. Hyundai Motor America Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
To Whom It [redacted] Concern:Hyundai Motor America has reviewed the complaint from Mr. [redacted], the owner of an independent repair facility and determined that Mr. [redacted]'s complaint is not concerning a manufacturing defect. We apologize for any inconvenience that Mr. [redacted] has...
experienced. Sincerely, [redacted],Customer Connect AssociateSouth Central Region
if the customer is interest in having additional consideration, HMA is willing to offer an inspection from a Hyundai Rep. The rep will be at the [redacted] dealer on Tuesday, February 28th, The vehicle would need to be at the dealer early morning or the day before. There will be no set time for the rep to arrive, but they will be there sometime that day. Thank you
Please respond and submit copies of your current vehicle registration, the repair orders for campaign repair, the repair orders for the replacement alternators as well as your proof of payment.
Hyundai Customer Assistance is willing to review this matter further. ...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No dealership appointment has been made for me nor has an attempt to have my vehicle inspected been made. I have called dealership after dealership and I keep getting the run around. Please schedule the appointment and I will gladly take my vehicle in to be inspected. The mold smell is getting out of control and I am getting sick because of it. I have severe allergies and I need this situation resolved immediately.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There continues to be confusion, regardless of the information provided, as to what is being requested. Let me clarify that reimbursement for the starter was only part of the out of pockets costs. And, that the $600 referenced was not just for starter replacement but also towing associated with the engine. What was not addressed was the two month lack of usage, the incredible hassle to get reimbursement (almost a year), and lack of concern that your business manufactured a vehicle that is not mechanically sound.
I appreciate some response, if e-mails requesting more information does qualify, but Hyundai continues to tip toe around the MAIN complaints. So that we can be clear on what those are, I've outlined them (again) below:
1 - If your car was less than a year old, stopped running, and was taken to the dealership for over two months, in which you had to visit the dealership each week for a loaner - praying that one would be available so that you could go to work, what would the President of Hyundai expect? Because this happened, to your customer, who contacted Hyundai to share her concerns and NOTHING HAPPENED. No acceptance of the disruption of life, no apology, nothing.
2 - If you submitted a voucher for reimbursement and almost a year had passed, with countless e-mails, calls, etc. - because the company certainly wasn't contacting you with a status - only to find out that the full reimbursement of $1,037 was not going to be reimbursed, would you be happy? Maybe I should have outlined the amount of time spent with my hourly rate. As a consumer, all that is being requested is the amount it COST me.
3 - The issue of the 2011 Hyundai Sonata's that were manufactured at a different location that continue to have recall after recall...at what point does a company decided that they made a mistake and that year/brand is a lemon? It's not reliable, it costs the consumer time to get the recalls fixed, and at the end of the day isn't worth the money spent to purchase it? If you bought a steak for $50 and it was brought to you over-cooked, would you eat it or ask for a new one? I'm talking about thousands of dollars, not $50, spent on a vehicle that isn't worth it and should be taken off the road. So, I'd like to know what standard Hyundai has in place so that I can rationally accept my purchase and know where the bar is.
Once these three questions are answered, then we can settle this issue. Thanks for your time. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hyundai has made no offer to make this situation right for a lifelong owner of 3 Hyundai vehicles. Customers expect more from a manufacturer which is a certified member of Revdex.com. Please read and consider ALL of the issues described in the complaint on the repair experience on this vehicle. 6 times needing repair for the same issue is actually a double lemon.
Regards,
[redacted]
Thank you for contacting us. We apologize for your experience and the frustration you have had in attempting to obtain replacement manuals. We have ordered the replacement manuals for your 2018 Hyundai Elantra that you have requested, at no cost to you. They will be delivered to our office shortly....
Once we receive them we will ship them to you. Please advise us what address you would like us to send them to.
Hyundai Motor America (HMA) has completed a comprehensive review of the customer's complaint. The customer was second owner of the subject vehicle. The engine seized at 93,403 miles. The customer at the time of the engine failure was outside of the 5/60,000 powertrain warranty. Additionally, the...
Pennsylvania Lemon Law does not apply to used vehicle. HMA respectfully declines to repurchase the subject vehicle in question.
Hyundai Motor America has reviewed Customer Complaint #[redacted]. A representative has contacted the customer directly, to offer reimbursement and request documentation required for check processing.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Attached you will find the receipt from Enterprise Rental Car. It shows a subtotal of $1863.41, with $1407.92 being paid to a Visa. The amount charged to the Visa was the amount we had to pay out of pocket, the rest was covered [redacted]. (as noted in my original statement).
Please see the attached for Hyundai Motor America's response to Revdex.com claim [redacted] regarding [redacted] 2011 Hyundai Sonata Hybrid. As the vehicle has over 133,000 miles it is outside of the 10year 100,000 mile warranty. Please let us know if you need anything further....
[redacted] GCustomer Service Specialist Hyundai Motor America10550 Talbert Avenue, Fountain Valley, CA 92708Phone: 714-887-2595 Fax:[redacted]PLEASE DO NOT MODIFY THE SUBJECT LINE TO ENABLE RECEIPT OF REPLIES[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Attached find pictures of my Blue Link User's Manual, with a last-revised date of 01/21/14, and of page 2 of that User's Manual, with the Free Trial Periods, including that for the Blue Link Assurance package ("...standard for 3 years from the vehicle date of first-use and is transfferable (sic) to subsequent owners during the period.").What is the date of the Blue Link manual referenced by Hyundai in it's last reply?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not agree with [redacted] about car is working as expected. [redacted] was never able to reproduce the problem, and so they have never fixed the issues. I believe they upgraded some system software and feel that they fixed the issue. I feel that the problem may happen in future and will bring life of my family members in risk. In fact, when they upgraded the software second time, the problem of low mileage has started. That problem was not earlier. Their argument about the driver habits or other environmental factors is not right. However, [redacted] is pushing their argument on me.I can go to their dealer if they can fix the speed issue at their cost. I will spend my time to help them fix their mistake.Secondly, I am still not confident that the car is safe. If [redacted] can give me in writing that they have diagnosed the reported issues and fixed exactly them, I will then accept their claim that the car is safe. I would like them to give me this assurance is writing.
Regards,
[redacted]
Hyundai Motor America has prepared the following as our response to your claim # [redacted] regarding reimbursement for the Blue Link subscription for your 2015 Hyundai Sonata. Upon further investigation, we have confirmed that your subscription has been cancelled. We have also verified that the...
following refund payments have been sent to you:11/29/15 - $99.0012/3/15 - $19.3112/6/15 - $99.00 For a total refund of $217.31. This should bring this matter to conclusion. We sincerely apologize for any difficulties you have experienced through the cancelation process. Hyundai Motor America – Consumer Affairs.
March 16, 2017 Revdex.com Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Claim # [redacted] Customer satisfaction is one of Hyundai’s top priorities. We appreciate the opportunity to hear from our customers, but regret the circumstances that prompted her...
contact to the Revdex.com.Upon further review, our office has been notified that the consumer has taken her Hyundai Veloster to [redacted] for further inspection and repair completion. We will continue to monitor the repair status and provide technical assistance as needed to address the consumer’s concerns per the terms of the new vehicle warranty. Based on her comments regarding her dissatisfaction with the service she has received, we have documented her concerns and will notify dealership management. Thank you for bringing this matter to our attention. If she does have any additional questions or concerns regarding her Veloster, we can be reached by email at [email protected] or by calling our toll-free customer service number at 1-800-633-5151. Please have her reference file #[redacted] so we can offer further assistance. Thank you for the opportunity to review this matter further. Hyundai Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hyundai requests that this customer submit documentation showing the original charge placed by Blue Link, along with the amount refunded. Hyundai will review this documentation to determine any additional amount owed to the customer.Thank you for the opportunity to respond to this claim. Hyundai Motor America Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hyundai has not addressed the issue with false advertising the material used on the Genesis Coupe Ultimate seats. The seat cover is not made of Leather.
Regards,
[redacted]
June 5, 2017 Revdex.com Serving San Diego 4747 View ridge Ave #200 San Diego CA 92123 858-496-2131 Claim # [redacted]Customer satisfaction is one of Hyundai’s top priorities. We appreciate the opportunity to hear from our customers, but regret the circumstances that prompted his contact...
to the Revdex.com. Upon review and discussion with the dealership, it has been determined after thorough inspection, that this vehicle has the most up- to-date software available. The consumer has been advised of this and referred to their phone carrier as the phone is causing the consumers complaint. We can be reached again by email at [redacted] or by calling our toll-free customer service number at [redacted].Thank you for the opportunity to review this matter further. Hyundai Motor America Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
To Whom It [redacted] Concern:Hyundai Motor America has reviewed the complaint from Mr. [redacted], the owner of an independent repair facility and determined that Mr. [redacted]'s complaint is not concerning a manufacturing defect. We apologize for any inconvenience that Mr. [redacted] has...
experienced. Sincerely, [redacted],Customer Connect AssociateSouth Central Region
if the customer is interest in having additional consideration, HMA is willing to offer an inspection from a Hyundai Rep. The rep will be at the [redacted] dealer on Tuesday, February 28th, The vehicle would need to be at the dealer early morning or the day before. There will be no set time for the rep to arrive, but they will be there sometime that day. Thank you
Please respond and submit copies of your current vehicle registration, the repair orders for campaign repair, the repair orders for the replacement alternators as well as your proof of payment.
Hyundai Customer Assistance is willing to review this matter further. ...
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No dealership appointment has been made for me nor has an attempt to have my vehicle inspected been made. I have called dealership after dealership and I keep getting the run around. Please schedule the appointment and I will gladly take my vehicle in to be inspected. The mold smell is getting out of control and I am getting sick because of it. I have severe allergies and I need this situation resolved immediately.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There continues to be confusion, regardless of the information provided, as to what is being requested. Let me clarify that reimbursement for the starter was only part of the out of pockets costs. And, that the $600 referenced was not just for starter replacement but also towing associated with the engine. What was not addressed was the two month lack of usage, the incredible hassle to get reimbursement (almost a year), and lack of concern that your business manufactured a vehicle that is not mechanically sound.
I appreciate some response, if e-mails requesting more information does qualify, but Hyundai continues to tip toe around the MAIN complaints. So that we can be clear on what those are, I've outlined them (again) below:
1 - If your car was less than a year old, stopped running, and was taken to the dealership for over two months, in which you had to visit the dealership each week for a loaner - praying that one would be available so that you could go to work, what would the President of Hyundai expect? Because this happened, to your customer, who contacted Hyundai to share her concerns and NOTHING HAPPENED. No acceptance of the disruption of life, no apology, nothing.
2 - If you submitted a voucher for reimbursement and almost a year had passed, with countless e-mails, calls, etc. - because the company certainly wasn't contacting you with a status - only to find out that the full reimbursement of $1,037 was not going to be reimbursed, would you be happy? Maybe I should have outlined the amount of time spent with my hourly rate. As a consumer, all that is being requested is the amount it COST me.
3 - The issue of the 2011 Hyundai Sonata's that were manufactured at a different location that continue to have recall after recall...at what point does a company decided that they made a mistake and that year/brand is a lemon? It's not reliable, it costs the consumer time to get the recalls fixed, and at the end of the day isn't worth the money spent to purchase it? If you bought a steak for $50 and it was brought to you over-cooked, would you eat it or ask for a new one? I'm talking about thousands of dollars, not $50, spent on a vehicle that isn't worth it and should be taken off the road. So, I'd like to know what standard Hyundai has in place so that I can rationally accept my purchase and know where the bar is.
Once these three questions are answered, then we can settle this issue. Thanks for your time. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hyundai has made no offer to make this situation right for a lifelong owner of 3 Hyundai vehicles. Customers expect more from a manufacturer which is a certified member of Revdex.com. Please read and consider ALL of the issues described in the complaint on the repair experience on this vehicle. 6 times needing repair for the same issue is actually a double lemon.
Regards,
[redacted]
Thank you for contacting us. We apologize for your experience and the frustration you have had in attempting to obtain replacement manuals. We have ordered the replacement manuals for your 2018 Hyundai Elantra that you have requested, at no cost to you. They will be delivered to our office shortly....
Once we receive them we will ship them to you. Please advise us what address you would like us to send them to.
Hyundai Motor America (HMA) has completed a comprehensive review of the customer's complaint. The customer was second owner of the subject vehicle. The engine seized at 93,403 miles. The customer at the time of the engine failure was outside of the 5/60,000 powertrain warranty. Additionally, the...
Pennsylvania Lemon Law does not apply to used vehicle. HMA respectfully declines to repurchase the subject vehicle in question.
Hyundai Motor America has reviewed Customer Complaint #[redacted]. A representative has contacted the customer directly, to offer reimbursement and request documentation required for check processing.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Attached you will find the receipt from Enterprise Rental Car. It shows a subtotal of $1863.41, with $1407.92 being paid to a Visa. The amount charged to the Visa was the amount we had to pay out of pocket, the rest was covered [redacted]. (as noted in my original statement).
Please see the attached for Hyundai Motor America's response to Revdex.com claim [redacted] regarding [redacted] 2011 Hyundai Sonata Hybrid. As the vehicle has over 133,000 miles it is outside of the 10year 100,000 mile warranty. Please let us know if you need anything further....
[redacted] GCustomer Service Specialist Hyundai Motor America10550 Talbert Avenue, Fountain Valley, CA 92708Phone: 714-887-2595 Fax:[redacted]PLEASE DO NOT MODIFY THE SUBJECT LINE TO ENABLE RECEIPT OF REPLIES[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Attached find pictures of my Blue Link User's Manual, with a last-revised date of 01/21/14, and of page 2 of that User's Manual, with the Free Trial Periods, including that for the Blue Link Assurance package ("...standard for 3 years from the vehicle date of first-use and is transfferable (sic) to subsequent owners during the period.").What is the date of the Blue Link manual referenced by Hyundai in it's last reply?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not agree with [redacted] about car is working as expected. [redacted] was never able to reproduce the problem, and so they have never fixed the issues. I believe they upgraded some system software and feel that they fixed the issue. I feel that the problem may happen in future and will bring life of my family members in risk. In fact, when they upgraded the software second time, the problem of low mileage has started. That problem was not earlier. Their argument about the driver habits or other environmental factors is not right. However, [redacted] is pushing their argument on me.I can go to their dealer if they can fix the speed issue at their cost. I will spend my time to help them fix their mistake.Secondly, I am still not confident that the car is safe. If [redacted] can give me in writing that they have diagnosed the reported issues and fixed exactly them, I will then accept their claim that the car is safe. I would like them to give me this assurance is writing.
Regards,
[redacted]